Name: Petit Palace Cliper Gran Vía
Address: Calle de Chinchilla, 6, Madrid, 28013, ES

10/10

Exceptional

10 Jul 2026

Elias

Súper buena ubicación, muy cómodo, atención estupenda y desayuno muy completo y delicioso.

Family_with_children

10/10

Exceptional

06 Jul 2026

Desiderio

Nice Hotel and very nice staff, but room was smaller than expected.

Family

8/10

Excellent

18 Jun 2026

Miriam

Nice and very helpful staff
Very good breakfast
Restaurant for breakfast is spacious and well distributed
The air conditioner works perfectly
The hotel has an excellent location
The only thing we didn’t like was that our room was very small

Family

10/10

Exceptional

11 Jun 2026

Jose

The hotel is properly located and it was comfortable for four people.It lacks privacy from one room to the other

10/10

Exceptional

10 Jun 2026

SHUAN

clean

10/10

Exceptional

06 May 2026

Gonzalo

Great location, nice staff. Loved the included snacks after 2pm and the no charge items in the fridge.

Not having an iron was a miss

The recommendations from the staff were great

Family

8/10

Excellent

29 Mar 2026

Natalia

The place is definitely in need for an update, the furniture is very old but it works. The staff is very nice and the location is great which is the main reason we chose this place, but it definitely doesn’t look like the pictures

10/10

Exceptional

13 Mar 2026

HAMILTON

Great hotel very well located , the staff.very courteous

10/10

Exceptional

18 Feb 2026

ELIC

The room was clean, comfortable beds! The breakfast was excellent and staff was very friendly and helpful.

10/10

Exceptional

06 Jan 2026

Sylvette

Great location, super clean room and very friendly! We loved staying here!

Leisure Family

10/10

Exceptional

12 Nov 2025

mark

Staff was super nice and friendly

10/10

Exceptional

30 Oct 2025

Vincenzo

Everything was great ! Good location as well !

6/10

Pleasant

27 Sep 2025

Norma

We went during September and the weather was still warm. Our stay was good, the staff was great the location was very convenient steps from La Gran Via. Our only complaint was the AC, it never worked and the room felt hot. We let the front desk know and they provided us with a fan but was not enough.

Leisure Family

10/10

Exceptional

18 Sep 2025

Velma

I always stay at this chain of properties when I go to Madrid.

Leisure Friends

10/10

Exceptional

10 Jul 2025

Kiara

It was awesome

Leisure Family

8/10

Excellent

06 Jul 2025

Jose

Great value for your money and the staff is super friendly. I would only suggest for the rooms to be updated with USB connections to help charge devices without the use of an adapter.

Leisure Family

6/10

Pleasant

20 May 2025

Ana

Location close to Gran Via if that’s the area for you.. extra small room…

Leisure Friends

10/10

Exceptional

18 Mar 2025

NANCY

great location

the hotel is small but its great service is great breakfast is also great and also the location is excelent

Friends_and_family Friends

10/10

Exceptional

17 Jan 2025

Mandy

Great Location. Great Room.

10/10

Exceptional

31 Dec 2024

Dermot

The staff was super friendly

Leisure Family_with_children

10/10

Exceptional

10 Nov 2024

Karla Iveliz

Since we arrived at the property everything was excellent. The staff were always very friendly and helpful. We stayed with our five year old and they were always very kind and lovely with her. The property is in an excellent location. Near every point to visit everything you want in the area. This is definitely a place we will stay again.

Leisure Family_with_children

10/10

Exceptional

21 Oct 2024

Adriana Yesnica Gonzalez

Good location and delicious breakfast

Leisure Self

8/10

Excellent

21 Aug 2024

Marissa

Great place, love the convenience to gran via

Leisure Self

8/10

Excellent

15 Aug 2024

Gavna

The location was amazing very central. The wi-if service was intermittent around the hotel especially in my room.

Leisure Self

10/10

Exceptional

19 Jul 2024

Francisca

We loved our stay here. The front desk staff was very friendly and helpful. Would stay here again!!

Leisure Family

8/10

Excellent

09 Jun 2024

Francisco

Can hear people talking in other rooms.

10/10

Exceptional

23 Apr 2024

Silvia

The hotel and room are clean, staff is so kind, and the location is awesome. It’s close to so many sights, shopping, restaurants, and action.

Business_and_leisure Family

10/10

Exceptional

26 Oct 2023

Jesús

Excelente hotel . Rico desayuno!

Leisure

10/10

Exceptional

19 Jul 2023

Richard

Great location

Leisure Partner

10/10

Exceptional

08 Jul 2023

Enrique

They always the best of the best. That's why we always staying on the hotel franchises.

Friends_and_family Family

10/10

Exceptional

05 Mar 2023

Adrianna

One of the best locations staying in and near Gran Via

Business_and_leisure Friends

4/10

Poor

12 Sep 2022

Katie

Our stay

The hotel is in a very good location and all the staff we came across were helpful and friendly. The breakfast had a good range of items. The room was very very small and needs some updating. Every time we showered the bathroom flooded as the drain was not draining quick enough. It was very warm in Madrid and the air-con wasn’t very good. The hotel is not worth the amount we paid for 2 nights.

Partner

10/10

Exceptional

05 Aug 2022

Augie

Cleanliness, friendly staff and location.

Leisure Partner

4/10

Poor

05 Aug 2022

CARLOS

The A/C no working good! Can’t sleep well…

Leisure Family

6/10

Pleasant

06 Jul 2022

Dilip

Looks old

Leisure Family

6/10

Pleasant

20 Jun 2022

Rebecca

You can Likely Find a Nicer Room for the Price

Our first floor room had scuffed baseboards, crumbling areas on the walls, needed painting and a general refurbishment. Furniture was scratched and pillowcases had threadbare spots. Room was noisy with traffic and other guests. But room and hotel was clean and staff was pleasant and location was good.

Partner

2/10

Poor

30 May 2022

shima

The comfort of the guests at this hotel doesn’t matter at all.
The website says hotel has soundproofing walls which is absolutely a lie and you can’t rest in this hotel.

Leisure Self

10/10

Exceptional

19 May 2022

Santiago

Excellent location.

Leisure Friends

4/10

Poor

16 May 2022

Isnardo

The rooms are so small I am not able to even walk in them. No closet space and awkward distribution. The only positive would be the location.

Business_and_leisure Partner

4/10

Poor

19 Feb 2022

Armando Vargas

Nos gusto la cercanía con gran vía pero en el primer piso no se puede dormir ya qué hay ruido toda la madrugada xq hay un lugar como de prostitutas en frente y pasan hombres hablando toda la noche e incluso vomitando

Leisure Family

10/10

Exceptional

16 Dec 2021

Delitza

Excellent location, service, room.

Leisure Family

8/10

Excellent

23 Nov 2021

Maria Luisa

Excellent location, helpful staff..!

6/10

Pleasant

02 Nov 2021

shani

The room was very small for us,
We asked for late checkout and they said no

Friends_and_family Family

10/10

Exceptional

04 Dec 2019

Verified traveler

Location, staff, good breakfast . Good for tourists and business

Leisure Family

8/10

Excellent

31 Oct 2019

Verified traveler

Great location!
Great staff.
The room was tiny, although we booked a big room.
המלון נמצא במיקום מושלם למי שמחפשים קניות ובמרחק סביר מרוב האטרקציות. המלון מיושן אך המקלחת משופצת. הזמנו חדר גדול וקבלנו קטן מאוד אבל בזכות הצוות המקסים קבלנו פיצוי: עזיבה מאוחרת ללא תשלום. המחיר גבוה לתמורה.

Friends

8/10

Excellent

27 May 2019

Verified traveler

מיקום מצויין של המלון

קצת ישן ולא מתוחזק

צוות נחמד מאוד

Leisure Friends

10/10

Exceptional

29 Mar 2019

Verified traveler

Location and great service by the staff of the hotel

Leisure Friends

10/10

Exceptional

17 Mar 2019

Augusto

Great property, excelent location, is a must for travelers going to Madrid

Leisure Family

10/10

Exceptional

23 Dec 2018

Verified traveler

Locations exelent the service 5 star clean place 24 h resepcion services

8/10

Excellent

21 Dec 2018

GILLIAN

Great central location

The hotel is in the heart of Madrid and well located for shops, trains, Metro and many things are within walking distance.
The hotel itself is a little tired and in need of some room renovation- the floors and walls are a little shabby and the bathroom is in need of an upgrade. The fancy shower seen on the website is not the one in the room.
However, it had everything one would need; the shower is hot and strong and the desk staff were polite and accommodating.
They spoke English and gave us a city map and recommendations for activities.

Partner

8/10

Excellent

01 Dec 2018

CAROLYN

Very Good location and friendly staff.

We booked a family room for 4 person, hardly any space to put our luggages. Construction work right next to our room on next door building at time of our stay was noisy. Room is old and dated. Most of our time spent outside so the hotel location made up for above downside. ☺️

8/10

Excellent

22 Oct 2018

Verified traveler

Good location, but small room for 4 persons. Wifi connection was good enough.

10/10

Exceptional

12 Aug 2018

Verified traveler

Excellent, room a bit small but everything else was great.

6/10

Pleasant

11 May 2018

Verified traveler

Great location. Helpful staff. Unfortunately there was building work next to hotel so extremely noisy and unable to sleep. Moved to another room which was smaller than original room, too small for 2 people, tiny bathroom but it was nice and quiet. Felt a bit prison like as was so small. Lovely breakfast.

8/10

Excellent

27 Mar 2018

Jamie

Location, location

Location is brilliant. Stay on a higher floor, not on the ground floor facing the street. There is a lot of street noise.

Partner

10/10

Exceptional

01 Feb 2018

Pablo

Very good location, excellent customer service

The Hotel is great in terms of location, staff and the breakfast is excellent. It needs a make over of its facilities though.

10/10

Exceptional

01 Feb 2018

Jose

Great location and awsome staff!

We stayed in Madrid 3 nights and we definitely loved our stay in Hotel Petit Palace Cliper Gran Vía because of its very good location (a 10 minute walk from every place we wanted to go). The staff is great and will always find a way to assist you!

2/10

Poor

20 Oct 2017

Verified traveler

Bad room

The hotel in general is bad
The only thing is good is the location of the hotel.

4/10

Poor

20 Oct 2017

Jill

Over priced and in need of a makeover

The room was in need of a makeover. Flooring very worn and floorboards were separating, bathroom grout black in areas, shower unit came away from the wall when lifting the shower lever, headboard burnt from the spotlight, only one light at the side of the bed, as the other had been removed, under the bed was dusty and had some litter.
On a positive note, the shower was powerful and warm, great central location, quiet considering proximity to Gran Via. Reception staff were pleasant and check-in/out quick.

8/10

Excellent

09 Oct 2017

William

Family Vacation

The Hotel room was clean and comfortable but the bathroom shower wall unit needed urgent attention barely hanging on the wall. Cleaning under the wash unit needs reviewing as well as the broken state of the glass top.AC unit not very effective.
However all said staff very friendly and welcoming and the location is excellent near the main tourist areas.

Family

8/10

Excellent

03 Oct 2017

harris

Central location near main tourist destinations.

Hotel location was excellent. A short walk to most of the tourist attractions. The breakfast buffet was excellent. More typical of North American style vs the usual European croissant and coffee. Staff were accommodating and helpful. Room was small but sufficient for our purposes. No real street view.

4/10

Poor

02 Oct 2017

Phil

Great Location

Great location central but very small and tired rooms. Staff were very friendly, informative and helpful.

8/10

Excellent

29 Sep 2017

Gabriel

Very good service and even better location

Very good service. Had the room ready well before the check-in time. Great location, right in the middle of Gran Via.

Partner

8/10

Excellent

28 Sep 2017

Rafael

Our stay in Madrid

Location is great, close to a lot of attractions and shopping. Close to metro restaurants and lots more.

Partner

8/10

Excellent

09 Jul 2017

Ana

Excellent Customer Servicd

The hotel itself is very well located, you can walk anywhere in Gran Via and the metro of Callao and Gran Via are right there. The staff is exceptional and breakfast is amazing. Also the staff in the kitchen are nice and helpful. The last day we needed to leave super early to Barcelona and they made us little bags with snacks to take with us. The hotel facility is a bit old and I know they are doing some upgrades but the friendliness and customer service compensate the little flaws of the hotel. Also it's super clean and organized.

8/10

Excellent

12 May 2017

Lorena S

Perfect location

Breakfast and location are the best thing from the hotel.
The room is \"petite\" but comfortable

10/10

Exceptional

21 Mar 2017

Verified traveler

Enjoyed our visit in Madrid

Over all was satisfactory except for the elevator was no working at the time but we were just on the 2nd floor so it wasn't so bad. I get to exercise.
While there was an ongoing construction across the street, the workers were reasonable not to make too much noise. It was more that the location is so close to a main street that it created outside noise.

Family

8/10

Excellent

14 Feb 2017

Bruno

Super friendly Staff!!!! Super Location!!!!!!

This was my second time in Madrid and my first time in this hotel. The proximety to Gran via makes this hotel a must stay and all the staff in this hotel were amazing, super friendly and helpful with any requests.. \"Patricia\" in the front desk really went out of her way to give us all sorts of information on where to go and what to see.. etc.. We were really pleased with the comfortable bed/ mattress.. the white linnen sheets were very soft and super white which is a must for me!!! The room was very clean and very comfortable. I recommend this hotel to everyone!!! Very good price, very clean and amazing location!!!!! I would definitely stay here again!!!!

8/10

Excellent

14 Feb 2017

Verified traveler

Perfect hotel for getting about Madrid

Close to metro right in the centre of the city and walking distance to bars and restaurants.
Clean hotel, comfortable beds and good shower.

Family

2/10

Poor

14 Nov 2016

Mr.A

Bad experience

Air con not working, only hot air came out of the vents, had to switch it off and open window as room was too hot.
No reception on my mobile, had to use hotels wifi to communicate.
Breakfast choice/selection was poor, some food was cold, ie, eggs, beans, etc
Comparing to other hotels in Madrid, this was the worst hotel ive stayed in.
The only plus side is the hotel staff were polite and the hotel and room were clean and tidy.

8/10

Excellent

20 Oct 2016

David

Hotel was nice. The weather was sooooo hot, and the air con was not very good, so hot in the room. Had a headache the whole time i was there. No fans available. Otherwise a nice hotel, central location, nice staff.

Family

6/10

Pleasant

13 Aug 2016

james

Hotel in the city.

It's a good hotel in the city close to all amenities. We enjoyed our stay there we were close to the mercado de San Miguel and the San gines chocolatier.

10/10

Exceptional

31 Jul 2016

Verified traveler

Nice hotel in a good location

Great hotel, staff really friendly and they were super helpful. The room was a bit small but we spent most of the time in the city so that was ok!

8/10

Excellent

28 Jun 2016

Verified traveler

Good hotel for small family

We love where this hotel was located, lots to do around area

Family

8/10

Excellent

14 Jun 2016

Adrian

Small but sufficient, value for money.

The room and bathroom were a little bit small, but that was mentioned in the booking so recommend getting a bigger room, but was ok just for one night. Public areas like corridoors, hall carpets, walls etc. showing signs of age, damage etc. and need to be updated.

6/10

Pleasant

12 Jun 2016

Guillermo

Hotel a little run down, had to change rooms because AC did not work, found it pricey, but off Gran Via so walking distance to shops, food n bars

Family

6/10

Pleasant

02 Jun 2016

Ken

Pleasant stay

Hotel is just off Gran Via and is a great location for getting around to all the sites. A/C worked great, room was clean, shower is outdated but was good, wifi always worked great, front desk staff was always helpful. Walls are very thin so if you have noisy neighbors can be a bit of a problem, the lift on 2 occasions over my 6 nights was not working so had to walk up so get a room on the lower floor. The hotel did have the lift fixed quickly to their credit. They offered breakfast but i did not use this service.

8/10

Excellent

04 Apr 2016

david

Great location, awesome breakfast, friendly staff

Partner

8/10

Excellent

05 Mar 2016

Jean

Madrid magic

It was a perfect hotel for a value for money stop over. Reception staff extremely helpful and the buffet breakfast was first class.

Partner

10/10

Exceptional

21 Feb 2016

Verified traveler

Great location. Attentive staff.

6/10

Pleasant

06 Feb 2016

fekry

Very good location

Very closed to most of places and transportation .

8/10

Excellent

05 Oct 2015

Verified traveler

Review

Ours was a one night stay in Madrid and all we required was a clean inexpensive room that could accommodate us. This hotel surprised us with more. Great location, extremely quiet and fantastic customer service. Yes the room was small for 4 but it was a normal room with bunk beds and all we really wanted was somewhere to sleep and shower for 10 hours.

Family

8/10

Excellent

12 Aug 2015

MRSF

Awesome location

Best location in Madrid, breakfast is super delicious, very good value for money, rooms are so small though!

Partner

8/10

Excellent

27 Jul 2015

Diaz

Nice Hotel just off the Main street

Decent Hotel, located just off the main shopping street. Shops and restaurants are all around the place. Good WiFi connectivity. Room was clean. Comfortable bedding. Rooms had good soundproofing.

2/10

Poor

27 Apr 2015

Verified traveler

There were cockroaches in the hallways and we had to stay on the 'smoking floor'
Terrible experience to a very expensive price

10/10

Exceptional

08 Dec 2014

Verified traveler

Really good hotel!!!

Two only negatives points:

Mattresses.

Dogs:

A chance for us, it arrived at our last night but it had passed midnight and it still yapped. In our departure in 5hrs AM, it started again yapping. It should not be pleasant for the other guests.

Partner

8/10

Excellent

26 Jul 2014

Judith

Facilities: Nothing special; Value: Affordable; Service: Courteous; Cleanliness: Pleasant;

Partner

6/10

Pleasant

21 Jul 2014

Verified traveler

Great and affordable!

This hotel was very nice and worth the price! The hotel was situated right in the centre of Madrid with all the shopping/entertainment anyone would want. The room was nice and clean, however alittle small.

Family

2/10

Poor

28 Jun 2014

Walt

Don't do it.

We booked three nights in this hotel. The first room we were assigned the air conditioner did not work. We moved to room #2. IT smelled like raw sewage but the hotel staff said they used their machine for odors and the room was OK. There were orange bits on the bathroom wall...didn't want to know what they were. We spent two night in the room, but the third night the smell was so bad we had to move. Room #3 the toilet leaked and the air conditioner was too loud. Room #4 slept 8 people but we used the room for one night. Overall rooms were not clean, needed repairs, and everything was worn...carpet had spots that were worn, flooring had gaps between planks and the planks moved when they should not. We had reservations for another night when we returned to Madrid, but we canceled it. Worst hotel I have stayed in in years and paid the most for it.

Partner

8/10

Excellent

21 May 2014

Tammy SLP

Girls' getaway

No iron, water dripped from the bathroom ceiling, and bathroom door was not closing properly (but we never complained about it until we were leaving). It was a small 2-room with bunk-beds in one room. We were there for only two nights, but it was a cramped for four people. It was okay though. Hotel staff was friendly and helpful. We felt very safe walking around there, lots of shops around, close to the city bus tour pick up/drop off. I would stay there again.

Family

8/10

Excellent

27 Mar 2014

Verified traveler

great location very good stuff

rooms are little bit small but the location is great and the stuff is very good

6/10

Pleasant

07 Aug 2013

Campos

the room was quite nice for my family, 4 at total.

Nice staff, good breakfast with a very good price, very good location. I would recommend this hotel.

Family

10/10

Exceptional

18 Apr 2013

JM

Great location

Rooms are small, but clean. You really don't want to spend too much time in the rooms anyways. Location was great, very close to two metro accesses and walking distance to the royal palace (about 10-15 min). Breakfast wasn't free, but cheap and pretty good. Friendly staff.

6/10

Pleasant

29 May 2012

Verified traveler

Good for the price.

Good location, rather old hotel and very small rooms, but for the price appropriate.

2/10

Poor

07 Mar 2012

Dominique

Great Central Location but Awful Otherwise!

First off let me state that while, yes, this hotel was in the very center of Gran Via, that was pretty much all that was good about it. There was a strip club directly across the alley, the alleyway itself that is Chinchilla (the actual 'street' the hotel is on) was shady looking and populated with seedy bars. The A/C in the room did not work and it was stuffy and the entire place wreaked of cigarette smoke even though it was supposed to be a smoke-free establishment. So as the room was so stuffy we had to open the window at night so as not to sweat and it was so noisy. Gran Via is a major party center for Madrid and as we had a strip club and numerous bars on our street, it was just so loud that sleeping was not easy. I got up at one point and looked out the window, about 1:30 am and there were prostitutes and transvestites walking by as well as a group of loud internationals drunk off their behinds. It was awful. Then there was the room itself. Let me first, again, go with the good. The only good thing was its relative cleanliness. The housekeeping staff were great and it was a clean room. The bathroom was decent, and the shower was pretty good. The good ends there though. The room was terribly tiny for a triple room (3 twin beds) very crammed and stuffy due to lack of functioning A/C, and the beds were AWFUL! It was literally like sleeping on nothing but springs. All 3 of us were having awful back and neck pain after the first night. In short I will say that for the amount of money we paid we expected more, but you are paying for the location which isn't necessary because Madrid has a great Metro system so you can stay further away at better hotels and still do everything you want with ease. Best advice I can give is to really research the area of town you plan on staying in because often you will be paying for location over anything else. I would not recommend Gran Via as it is just terribly noisy all night long and just a seedy area because of its party crowd. This trip was supposed to be a relaxing birthday trip for myself with some friends and turned out to be anything but.

4/10

Poor

15 Feb 2012

Verified traveler

ok hotel, good location

The hotel room wasn't ready when we got there, I had made the booking 2 weeks before my arrival date. We had to wait 1 hour for them to get our room ready. Also when we were checking out the guy at the reception said there is \"FREE\" breakfast and when we were leaving he charged me for it and said it was FREE buffet but not the breakfast?!!!!! When we all said to him that he had said it was FREE breakfast, he started arguing and insisted we pay before he gives our luggage!!!!! Was horrible but luckily we only stayed one night.

8/10

Excellent

09 Nov 2011

shrp

madrid trip

fair - too loud for the first night because it's halloween, people screaming and yelling on the street and we can't close the window, no air conditioner.

Family

4/10

Poor

25 Oct 2011

Rob

The hotel was in an excellent location, but this was its only positive feature.

Upon arrival, we were met by a concierge who was more interested in his personal coversation on his mobile phone than to check us in. He barely barked three words at us before giving us the key to our room (this was not a language barrier, as I was speaking to him in spanish).

The rooms were tiny. I did read other reviews on this website which commented on room size, so when I booked I decided to opt for one up from the 'Petite' option at an increased cost. The room we were given barely had enough space for the beds and surrounding furniture, and I believe we were simply given a petite room despite paying extra.

The airconditioner did not work well enough to keep the room cool, which we found surprising given that we were practically staying in a shoebox. Fortunately the weather was not too bad, but the room was still uncomfortably warm during the day.

The bed was not the comfiest, and I actually had what appeared to be an old piece of gum caked onto my pillow.

For the price of this hotel, despite its location, I really expected alot more.

6/10

Pleasant

23 Aug 2011

Rahim

Location Location Location

perfect if you're looking for location. 5 min walk to Pl. Sol. and across the street from Gran Via. 3 subway stops within 5 min walk

10/10

Exceptional

23 May 2011

The couple

Great Hotel

This hotel was perfect. It was in the very center of Madrid. It was very clean, the pricing was very good as well. no complains. It has internet connection. The staff was very helpful as well.

Partner