Woohoo Rooms Boutique Gran Vía

2/10

Poor

04 Jul 2026

Sara

This property looked nothing like the photo
I booked a junior suite with balcony
And I got a jail sale with a view of a very dirty building in front of me with no daylight coming through
Also woke up with a rash
The same day I booked an Airbnb and I left this “so called hotel” even though I paid for four nights ahead

I do not recommend this place at all
I have never wrote a bad review for anywhere I have been in the world
But this place is not as advertised

It should be called a hostel NOT a hotel

10/10

Exceptional

03 Jul 2026

Alexandra

Perfect, little boutique hotel right near the metro and a main plaza. Room was spacious!
Has air conditioning, TV, and the building has an elevator which was very helpful!

Partner

8/10

Excellent

03 Jul 2026

Karl

Clean, amenities functioned as designed. Fairly bare bones, but for the the low expense and the terrific location, it was totally worth it. Would stay here again!

10/10

Exceptional

24 Jun 2026

Renata

We had a wonderful stay! The staff was friendly and always willing to help with anything we needed. The location was excellent, and both the room and bathroom were spotless. We would definitely stay here again.

Friends

10/10

Exceptional

24 Jun 2026

Mario

Excellent location

Family_with_children

10/10

Exceptional

19 Jun 2026

Alyssa

Overall, I was very happy with this hotel. It was located in the middle of everything. It was a little tricky to figure out where it was at first because it is a small entrance, but apart from that I would say that it was clean and the front desk was helpful. The only thing that was a little difficult is that there wasn’t someone at the front desk all of the time so WhatsApp was what 1 had to rely on when you had questions for hotel management. I would recommend this hotel!

Friends

8/10

Excellent

18 Jun 2026

Santiago

Great location, good bed

Family_with_children

10/10

Exceptional

16 Jun 2026

Luzmey

Super Clean, Staff verry friendly, AC good. Shops 15 seconds from your hotel door .

10/10

Exceptional

11 Jun 2026

Layna

The hotel has excellent customer service and an unbeatable location right in the heart of the city. The only downside is that the building entrance and elevator can be a bit frustrating.

Family_with_children

10/10

Exceptional

04 Jun 2026

Caridad

Excelente ubicación, personal muy amable, Sofia fue muy atenta con mi grupo familiar. Definitivamente volveremos. Gracias por todo .

Family_with_children

10/10

Exceptional

01 Jun 2026

Ashley

I was pleasantly surprised at how BEAUTIFUL the facility was only because it is located in a building that has multiple businesses and hotels. So, please do not be discouraged when you arrive! Prime location, walkable to anywhere on the Gran Via. I loved my room, which was huge and had lots of gifts - water, snacks, etc. The staff that was onsite was extremely helpful and kind. I would definitely stay again.

Self

2/10

Poor

26 May 2026

Mark

When we got to our “hotel” there was no one at the desk to help us check in. Our room was occupied, and repeated attempts to contact the hotel staff were unsuccessful. We had to find another hotel, a real one. We would definitely NOT RECOMMEND this place. Spend a little more for real accommodations. The hotel should not even be allowed on Expedia.

Family

10/10

Exceptional

23 May 2026

Abner

Amazing place to stay in Madrid.. booking again for sure!!!

Family_with_children

10/10

Exceptional

19 May 2026

Irma

The place is in the best location. The rooms are renovated. Across the street access to restaurants and shopping. There is scaffolding on the building with a mesh blocking views. There is one elevator for 4 that serves the whole building so you may need to wait a few minutes. Reception staff is very courteous and helpful. They use WhatsApp and are quick to respond.

Partner

10/10

Exceptional

05 May 2026

Katie

The Italian girl at the front was so sweet and helpful. Very clean and a great location. Highly recommend!

10/10

Exceptional

30 Apr 2026

Katya

Un ligar pequeño pero muy funcional y la locacion obviamente 10 de 10. No se sentia tanto ruido dormimos muy bien

Partner

8/10

Excellent

30 Apr 2026

Roxana

We booked the balcony room in hopes of getting some views of Gran Via but it was fully covered by an advertisement. Hotel is very well maintained but no amenities whatsoever

Partner

10/10

Exceptional

11 Apr 2026

Lisa

Amazing location, good sized room. Fab air conditioning, highly recommend

Family_with_children

8/10

Excellent

07 Apr 2026

Beibei

Nice Satff.

Family_with_children

10/10

Exceptional

28 Mar 2026

Roberto

Wonderful place

Family_with_children

10/10

Exceptional

20 Mar 2026

Jorge

This place is center and spacious of Madrid. The staff is super helpful made my family welcome. Room spacious for my wife and daughter. The Chrysler room very nice. Second floor. No need for transportation when staying here. I can’t wait to go back. Thanks woohoo staff.

Friends_and_family Family

8/10

Excellent

13 Mar 2026

Susan

The room was clean. The view from our window on Grand Via was blocked with scaffolding making the room a bit darker. We loved the location. The noise from streets below which can happen all night through to morning can be disruptive to sleep so light sleepers may have a problem. Great location to walk to shops and historical sites. We enjoyed our stay.

Partner

10/10

Exceptional

10 Mar 2026

AIDIMAR

Todo excelente, supero mis espectativas, el cuarto super limpio y grande, servicio del staff muy bueno, cerca de todo. Me vuelvo a hospedar si regreso! 5 stars!

Self

8/10

Excellent

07 Mar 2026

Alejandra

The balcony was not available due to construction of the building and the elevator was not working during my stay.

Partner

10/10

Exceptional

16 Feb 2026

Guillermo

There was no shampoo at the bathroom. But we managed. The bed was comfortable, no sheets under the duvet. Quiet room good space, great location.

Partner

10/10

Exceptional

19 Jan 2026

Cherrie

We had a last minute change in our circumstances that the staff were able to accommodate on the spot. They were very understanding of the situation which was very much appreciated. The staff were friendly. The only thing downside is that the elevator is small and was quite busy. Apart from that, I think the place was great. They gave us some free water and juice upon arrival.

Leisure Family_with_children

10/10

Exceptional

14 Jan 2026

Yusleidy Sanchez

Exelente lugar, muy cerca de todo, frente a la plaza callao, el staff magnífico, en el 9 piso tienen una terraza muy buena sky44, solo que el edificio estaba en reparaciones y no es lo más lindo por fuera, pero las habitaciones muy limpias y modernas. Volvería a quedarme sin problemas en este lugar!

Leisure Partner

10/10

Exceptional

12 Jan 2026

Sharon

Room was very spacious, nice, and super clean. It is located inside abuilding that is under repairs and may give the appearance of not being as beautiful but once you get to the hotel it is very nice. Cleaning was superb and we had all we needed. The staff was mostly friendly but reception is limited to 8 am to 4pm which I find is the only limitation, in our case, since bags got lost in the airport this meant that we had to stay in the hotel since no one would be in reception after 4, and on one day, after 2. Staff was available through whatsapp and answered very fast. The hotel is in a privileged location, in the Gran Via , which made access to places very easy.

Leisure Family_with_children

2/10

Poor

05 Jan 2026

Mohammad

The shower drain smell really bad. The sewer system smell was coming into the room. Could not sleep or stay in room. The elevator was broken. We had to pull our luggage up and broil the tire had to buy another one. Maintenance came it got okay then in the evening smell came back and could not tolerate. My son had food poisoning and could not rest in bed due to smell. Receptionist was nice but we had horrible stay and experience. Usually I don’t complain but I want people to know regarding room 09. Not sure about other rooms. Two horrible nights and if they t was YSA they would have refund our money. We had to put plastic bag and towel at drain system but did not help.

Leisure Family

8/10

Excellent

12 Dec 2025

paul

Room was clean and never heard any noise

Leisure Friends

10/10

Exceptional

06 Dec 2025

Colin Ivetty

Perfect room for a family of 4. Children loved the bunk bed set up.

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Saied

Yes

Leisure Family

8/10

Excellent

30 Nov 2025

Anthony

Everything was good. Easy check in, location was good, only issue was street noise throughout the night. Would still stay again.

Leisure Family

10/10

Exceptional

24 Nov 2025

Hugo Guillermo

Excelente ubicacion, y habitacion

Self

10/10

Exceptional

16 Nov 2025

Jorge

The room was very spacious. The hotel has a great spot with almost everything walking distance. The staff were

10/10

Exceptional

10 Nov 2025

Regan

The room was great ! Amazing location , we were able to walk everywhere! Building Entrance could use some updating, very dark and dingy but once you enter the hotel on floor 2 it’s nice and clean.
Work being done to the outside of the building meant that we had no view from the balcony

Leisure Family

4/10

Poor

08 Nov 2025

Deirdre

We Paid extra for balcony and view, but it was scaffolding and green mesh! No one warned our of construction work taking place at the hotel. They said they were Noise of hammering and drilling woke us up at 7am and lasted all morning. Water outage from 9 am one day forced us to go to another hotel to shower. Outage lasted most of the day.

Leisure Partner

10/10

Exceptional

03 Nov 2025

Jose Angel

The elevator is too old and not in good shape

Leisure Partner

10/10

Exceptional

01 Nov 2025

Marcos

Great place to stay.

10/10

Exceptional

28 Oct 2025

Daniel

Perfect

8/10

Excellent

23 Oct 2025

WALDO J

Excellent place to stay for short periods of time like one week.
Super clean and neat

8/10

Excellent

05 Oct 2025

Vladimir

This is located in the heart of Gran Via. You’ll have everything nearby. There isn't any microwave, they sell you the coffee. Staff is nice but they are never onsite. We barely saw them through the day. Overall if you want a nice place in the middle of everything this is good. Also there was a huge construction drilling noise, I reported to the front desk and she acted totally careless.

Leisure Family

10/10

Exceptional

04 Oct 2025

Vivian

Very happy with our stay, beautiful room and perfect for our family. Great location, walking distance to everything.

Leisure Family

10/10

Exceptional

02 Oct 2025

Glen

The property has a small balcony, unfortunately the pause is being renovated so that obstructs the view. The hotel itself was clean, safe and very modern. I would highly recommend. Can’t ask for a better location!

Leisure Partner

10/10

Exceptional

30 Sep 2025

Bella

Clean and comfortable beds and nice bathroom … nice view and very convenient location. AC excellent and staff very responsive

Leisure Family

8/10

Excellent

14 Sep 2025

Duena

Great service and room kept clean

Leisure

10/10

Exceptional

12 Sep 2025

Gerald

Location was great. Staff was extremely helpful.

Partner

10/10

Exceptional

08 Sep 2025

herbert

Very nice place

Clean modern rooms, super nice staff and ideal location

Partner

10/10

Exceptional

04 Sep 2025

katherine

Sobre la gran vía y cerca de todo! El personal aunque no está siempre, siempre está por WhatsApp y super ayuda!!
Si quieres algo fancy de comer hay mil opciones o solo shopping tambien! Cama cómoda y atentos con todo! Super recomendado

10/10

Exceptional

03 Sep 2025

Edgar

Buen spot

8/10

Excellent

31 Aug 2025

Lourdes

. Hotel room was fine. Difficult to find entrance. No 24/7 front desk. Ok for the value.

Leisure Family

8/10

Excellent

27 Aug 2025

Javier L Laboy

EL CUARTO Y SERVICIO EXECELENTE Y AMABLE, LO UNICO QUE FALTA ES MEJORARLE LA ENTRADA AL EDIFICIO Y IDENTIFICARLO MEJOR

Leisure Partner

10/10

Exceptional

10 Aug 2025

Mariela

It was an excellent option and the bed and room was very comfortable and quiet!!!

Leisure Friends

10/10

Exceptional

03 Aug 2025

Bahaa

Very good

Leisure Family

10/10

Exceptional

31 Jul 2025

Juan

Very good location, very clean rooms, A/C works perfectly, recommended 👍

Family

10/10

Exceptional

20 Jul 2025

Mohamed

Very centrally located, very clean, and amazing staff

10/10

Exceptional

19 Jul 2025

Mariela

Very clean, the room is new, very well designed, quiet, location is the best, walking distance of stores, theaters, Restaurants or fast food, Metro, Taxi’s at all time. The service very friendly and prepared in case you need to leave your baggage prior check-in or after check-out.

Leisure Partner

10/10

Exceptional

13 Jul 2025

Laura

Right on Gran Via, spectacular view. Clean comfortable room and bed, nice & helpful staff. I was happy to find coffee machine in common area. A couple small comments, pillows need replaced and not a quiet location (as expected on Gran Via). I would love to stay here again!

Leisure Family

10/10

Exceptional

12 Jul 2025

Javier

Very nice people, rooms and clean, is a boutique hotel with excellent location, 😁

Leisure Partner

10/10

Exceptional

09 Jul 2025

Rachel

Easy check in. Nice size room and bathroom. Comfortable bed.

Partner

10/10

Exceptional

26 Jun 2025

ABDEL

La calidez y amabilidad del personal nos hicieron sentir en casa, fueron de gran ayuda para hacer que nuestra experiencia en la ciudad fuera la mejor. Nos hicieron el check in muy temprano en la mañana y la habitacion estaba muy limpia, inmaculada seria la palabra correcta. Sin duda nos volveriamos a hospedar ahi.

Leisure Family

8/10

Excellent

25 Jun 2025

Fernando

Esta centrico, la habitacion es comoda y todo estaba limpio. La habitacion que me toco esta frente a la Gran Via, en la noche el ruido era mucho.

Leisure Partner

10/10

Exceptional

24 Jun 2025

Freddy

Las habitaciones súper limpias, súper céntrico, las chicas del front desk súper buenas y atentas, regresaría sin dudarlo!

Leisure Family

8/10

Excellent

15 Jun 2025

Orit

Great place to stay on Madrid

Very good place - great location (on Gran Via and few minutes from all cnteric places), good service (availability on Whatsapp even if you are remote), clean, very good shower. The only small thing that wasn't perfect were the pillows - both me and my husband didn't feel comfortable with them

Partner

10/10

Exceptional

13 Jun 2025

Edelsi

Muy buena ubicacion

2/10

Poor

12 Jun 2025

Carlos

Get sick from moldy air and bad accommodations

Our baby and us got sick from moldy air on the room and dusty blankets. I had asthma due to the air quality on room (i havent had asthma in over 25 years), and our baby suffered so much we had to move to another hotel. Water heater did not worked first two days, later we learned there was a trick of leaving bathroom faucet open so that shower heats up. There was a broken light that always was “on” so we couldnt sleep with dark room. And there were 2 ants farms around the bedroom floor piling up.
For the price you pay, this is the worst experience we have had on a Madrid Hotel.

Friends_and_family Family

10/10

Exceptional

09 Jun 2025

Carlos

Great location and staff

10/10

Exceptional

07 Jun 2025

Doris

The room was bright, spacious and clean. Located near everything!

Leisure Self

10/10

Exceptional

02 Jun 2025

sue

Brilliant location, really clean,staff were very helpful and always greeted you with a smile .rooms were roomy beds very comfy .

Leisure Friends

8/10

Excellent

31 May 2025

Alan

Great central location for a comfortable stay.

Great location, very central. Decent sized room, large comfortable bed. Would have liked to have some milk supplied in the room to go with tea provided, otherwise cannot fault the room. We had an internal facing room, so no view but this also meant a quiet and undisturbed night away from traffic noise.

The entrance hall is shared with other establishments and is rather tired and dated - could be very off-putting for some people - but once inside WooHoo it is modern and spotlessly clean.

Partner

10/10

Exceptional

28 May 2025

Yvonne

This is a quaint boutique hotel with only 10 rooms. Staff was lovely especially the young woman at the front desk on our arrival. Her name began with an “M” Jennifer was helpful too and so was the lady cleaning the rooms.

Leisure Partner

6/10

Pleasant

25 May 2025

Peter

Great Place, BUT…

Place was great, but standing in line for up to 35 minutes for a single 4-passenger elevator was not acceptable.

Friends_and_family Family

8/10

Excellent

24 May 2025

Cathy

Clean Room, Good Location...nothing more.

Pros: Great location on Gran Via
Room #10 was quiet with black-out shades
Very clean room and bathroom
Nice towels
2 small complimentary water bottles
Smart TV (so we could watch things in English on Prime or YouTube)
Great price for the location
Staff were very nice

Cons: Staff not always on site (make sure you know how to get into the hotel for check-in)
Reservation said King-sized bed, it was Queen-sized.
It is not listed on the “directory” for the building.

The access to the building is through a hallway, up 3 steps to a very slow elevator that only holds 4 people at a time. Because of rooftop restaurant, line can be long. Not a good location for those with mobility problems.

Our check-in experience after many long hours of travel was not good. The fault was mine, so learn from my mistakes. I did not see the \"check-in\" email sent a couple days prior because we were so busy. Another email was sent while we were traveling but I didn't see it until after we arrived and struggled for awhile.

They have no lobby or staff on-site all the time. Since we arrived (6 pm), it did not occur to me that there would be no one there. The hotel is accessed through a door on the 3rd level of the building. See photos. Door was locked. No one answered the # I called. Was this a service entrance? No. This hotel is 10 rooms with a tiny reception area. Read your emails and come prepared. Then it will great. This Woohoo is a clean room in a good location. Nothing more.

Partner

10/10

Exceptional

24 May 2025

Francis

Wedding Anniversary Stay

Excellent service throughout, with very good communication before our arrival and friendly helpful staff. Perfect location for exploring the city.

Partner

10/10

Exceptional

20 May 2025

ALEXANDRA

Excellent customer service, beautiful space, super good location

Friends_and_family Family

10/10

Exceptional

19 May 2025

Patricia

Martina at the front desk was so warm and welcoming!

Leisure Family

10/10

Exceptional

18 May 2025

Ngoc Hong Thi

Very conveniently location. Room was nice, clean, and new

Leisure

10/10

Exceptional

17 May 2025

NELLYBEL

This hotel was in a great location right on Gran Vía. Very closed to everything and very convenient. I loved it and would stay here again. The only bad thing is that there is one elevator for the whole building and only 4 people at a time. We used the stairs since it was a second floor (3rd basically), We didn’t mind this since we were ok with using the stairs. The front desk was very helpful and although they were not there all the time, were very accessible via WhatsApp.

2/10

Poor

25 Apr 2025

Richard

Room dirty,

6/10

Pleasant

25 Apr 2025

Richard

Clean, comfortable property with good location. However, needs some maintenance. One set of lights not working and door to balcony was off its hinges. Lobby clerk leaves at 4 each day so have to call a help line if assistance needed.

Leisure Family

10/10

Exceptional

25 Apr 2025

Sergio

Todo perfecto

10/10

Exceptional

24 Apr 2025

LEONARDO

Nice ubication, friendly staff

Partner

10/10

Exceptional

22 Apr 2025

russell

We enjoyed our stay at woohoo rooms. The staff were proactive in reaching out to us prior to our stay and helped us to find the hotel when our uber driver dropped us off at the wrong spot. It is also located in a great spot, we were able to walk to everything. The bed was really comfortable and the shower was luxurious.

Leisure Partner

10/10

Exceptional

18 Apr 2025

philip

If you like a lively atmosphere with plenty of people around, this hotel is on the Gran Via and is close to Sol. You will fully experience how vibrant Madrid is!

Leisure Self

10/10

Exceptional

17 Apr 2025

Saby

Love the location and the staff was wonderful specially Jennifer. Super sweet and she has excellent customer service skills. I wish the building was better maintained. But the hotel is super clean .

Leisure Family

10/10

Exceptional

12 Apr 2025

Kacie

This property is amazing. The reviews seem so misleading but it is excellent. The hotel is on the second floor of a building. You have to walk up stairs. The hotel is clean and neat. You can hear noises but they stop at night. The hotel is perfectly positioned on Gran Via which makes it extremely accessible to everything. I will say something that eased my anxiety was contacting the property a week before. The front desk is very kind and will provide you all the information to accessing the property. I would highly recommend.

Leisure Partner

8/10

Excellent

10 Apr 2025

Claudia

Heart of Madrid

A very conveniently located hotel in the heart of Madrid. You need to confirm your arrival time with the hotel staff for the check in. It's located on the second floor of a building. the staff was very friendly and helpful. The room was clean and comfortable.

Friends_and_family Family

8/10

Excellent

09 Apr 2025

Alberto

.

Leisure Family

10/10

Exceptional

09 Apr 2025

Azahea

Friendly, quick service.

Leisure Friends

8/10

Excellent

06 Apr 2025

Ileana

nice

10/10

Exceptional

05 Apr 2025

Alien

Divino!

10/10

Exceptional

03 Apr 2025

Rajendra

Friendly staff and clean room

Leisure Partner

10/10

Exceptional

03 Apr 2025

Denise

We thoroughly enjoyed our four-night stay while exploring Madrid. Very clean. Friendly staff.

Leisure Partner

10/10

Exceptional

28 Mar 2025

Tracy

Difficult getting there, due to GPS from website, as they have multiple locations. After arriving things improved. However, someone left door open at entrance and i could barely get out of building, due to a homeless person up against the door. A little much at 5:00 in the morning!

Friends_and_family Friends

10/10

Exceptional

26 Mar 2025

daylen

Very clean , great staff at the front desk , always friendly

Leisure

10/10

Exceptional

23 Mar 2025

Maria Patricia

Beautiful place, excellent service!!!

Leisure Family

8/10

Excellent

22 Mar 2025

Douglas

Very good location for sightseeing.

Partner

10/10

Exceptional

21 Mar 2025

Terri L

This place is like a diamond in the rough. Upon arrival was not told to come to the second floor this is something you will need to advise travelers in the future, once I found it I was pleased with the appearance, kindness of the staff and cleanliness

Leisure Self

10/10

Exceptional

19 Mar 2025

Verified traveler

Excellent view from the balcony. Walkable to everything especially Mercado de San Miguel! Would definitely stay here again when in Madrid. Highly recommended! ⭐️⭐️⭐️⭐️⭐️

Friends_and_family Family

10/10

Exceptional

18 Mar 2025

Xiaoyu

Nice hotel to stay.

Leisure Family