Name: Smartr Madrid Gran Via 47
Address: Calle Gran Via, 47, Madrid, 28013, ES

4/10

Poor

13 Jul 2026

Abraham

Photos of posting did not reflect actual listing.

Self

8/10

Excellent

11 Jul 2026

Polymnia

It was a great stay, it’s in the very centre of Madrid, by foot you can reach all the endless captivating beauty of the city and very close to the metro station, buses and all the attractions.

Self

10/10

Exceptional

09 Jul 2026

PABLO

It's a nivel place, staff 100 points. All excellent.

Family

2/10

Poor

07 Jul 2026

Salvador

Lugar es horrible,no tiene nada q ver las fotos con el lugar es una trampa en gran via,lugar más espantoso q e visitado,nos movimos a otro hotel y no dejaron cancelar la estadia.NO QUEDARSE NUNCA

2/10

Poor

30 Jun 2026

Manuel Alejandro

Lo único que me gustó fue la ubicación. Pero, el servicio es horrible, hay mucha humedad, mal olor, sucio, no es nada parecido al anuncio.

Self

10/10

Exceptional

29 Jun 2026

Sonia

The room was clean and the location was great.

8/10

Excellent

27 Jun 2026

Johnny

No security Bars on Bathroom Tub and on the Lobby entrance. This situation is very dangerous

Family

10/10

Exceptional

23 Jun 2026

Elisha Julienne

Very good location. Clean and the bed is comfy. Plus points is having a kitchenette. Will book again when we go back in 3 months time.

Partner

2/10

Poor

23 Jun 2026

Ali

The room was extremely small and not to safety standards

Self

4/10

Poor

22 Jun 2026

Joginderpal

The room was nothing like the one that you see in the photos. Mould around the bathroom tub. Bathroom sink tap loose. Bathroom floor tiles terrible. Got steamed very quickly. Bedroom floor very old and dirty. Smell from the hallway. Absolutely nothing like the advertising looks. Check in they didn’t even offer any extras or advice on where to eat and drink. No TV remote in the room and I had to ask for two days before I got one. The room wasn’t cleaned once out of the three days we were there and the bin was full of rubbish. Not happy at all.

Partner

10/10

Exceptional

19 Jun 2026

Michael

Excelente localización!!

Partner

8/10

Excellent

19 Jun 2026

Mehdi

Excellent location, staff were very helpful and friendly. Overall a pleasant experience. The room a bit too small but it has a huge terrace overlooking the city.

Partner

2/10

Poor

16 Jun 2026

Annette

The bed was awful. I wasn’t able to sleep well. It was like a college/twin bed 6 inches thick and hard like concrete. I requested a comforter the second night and it was still uncomfortable.

Self

8/10

Excellent

16 Jun 2026

Johnny

Air conditioner poor. Bathroom without safety bars. Same for stairs in and out lobby. No hooks in rooms

Family

2/10

Poor

10 Jun 2026

Jorge

No se la recomiendo a nadie numero uno no tenia aire acondicionado , a las 3 de la mañana alguien entro al cuarto y el cuarto de alado supuestamente no estaba reservado y habia una persona entoxica durmiendo llamamos a la policia y no hicieron nada y a esa hora nos fuimos en verdad no es como lo anuncian pienso que perdi el dinero

Partner

2/10

Poor

10 Jun 2026

Kun

This is the worst hotel I’ve ever stayed at. I stayed for three nights and they never cleaned the room. I have asked but they refused!
Also When I went to the front desk to ask for toilet paper, they were very rude and made me stand there waiting for 10 minutes. The room itself was dirty and messy. I asked a housekeeper for a bath towel, but she refused to give me one and was also very rude. I’m never coming back here again!

Self

2/10

Poor

08 Jun 2026

John

The bathroom had no where to hang towels and no space to put out toiletries.
The screaming from dozens of people outside the night club opposite (we were overlooking it in the side street) went on from 11pm on Saturday evening until 5.30a.m. Sunday. The outside shutters were broken.
No bins emptied in 6 days. Reception told us to put it out on the Grand Via!
Re the 'kitchen' no tea towels or cloths provided.
Air conditioning faulty.
Some power points didn't work.
TV had reception on and off.
The room was shabby and had the feel of a hostel.
The only good thing was plentiful hot water.

Partner

8/10

Excellent

31 May 2026

Gustavo

Standard room.. you just pay for the location.
Nothing special..
In the centre of gran via

Self

6/10

Pleasant

19 May 2026

Satwant Singh

I checked in online before arriving, so getting the key was quick and straightforward. Unfortunately, that was about the only positive part of the stay.

As soon as we arrived, we noticed a strong sewage smell, which was horrible. The smell was present not only near the room, but also in the hotel lobby and corridors. These areas also felt dark, dingy, and generally unwelcoming.

The lifts were also very poor. There were two lifts, but one was extremely small, barely big enough for a suitcase and two people to squeeze into. The second lift was an awkward triangle shape and also barely fit two people comfortably.

The room itself was just okay at best. The first thing we noticed was the flooring, which was cheap laminate and was delaminating in several places. It looked as though water from the shower had damaged it over time. There was also a sewage smell coming from the toilet/shower area, likely made worse by the lack of proper ventilation.

The furniture also felt very basic and cheap, and mainly IKEA furniture rather than what I would expect from a proper hotel. No bedside tables.

It had a basic working hob, sink microwave, kettle, kitchenette-style, which is what I needed with basic utensils, which is what we needed for our trip.

Overall, the hotel felt poorly maintained, unpleasant, and not worth the money. I personally would not stay here again. But it is liveable.

Partner

10/10

Exceptional

18 May 2026

Carlos V

Clean room

8/10

Excellent

09 May 2026

Krista

Was very basic room. No amenities. It would have been nice to have soap for the little kitchen area. The AC did not work and there was no fan so it was very hot!

Friends_and_family Family

6/10

Pleasant

07 May 2026

Sabrina

Depending on the time of year its only heat OR air conditioning! Took 3 days to get to AC switched over since it was almost 80 degrees out. The walls are paper thin so you can hear EVERYTHING in the room next to or above you! They dont clean your room unless you schedule it and we stayed 14 days and were allowed 2 cleanings. You have to take your own trash out to the street at night. The only things we loved here was the centralized location and the young lady named Neyeska at the front desk. She was extremely helpful and always smiling.

Family_with_children

4/10

Poor

04 May 2026

Jose

La habitación está falta de mantenimiento, las losas del piso en madera rotas, la ducha del baño no está bien ajustada y bota agua hacia afuera por la ducha y las paredes de la bañera no estaban limpias, el inodoro no baja bien ni el lavamanos, las toallas no secan y no tienen toallas de bañarse, ni shampoo, papel de baño solamente 1 rollo pequeño y no muy buena calidad, hay que cerrar la puerta para poder utilizar inodoro. La cocina no tiene líquido de fregar y los topes están desgastados. La cama es de plataforma pegada al piso, solamente tienes 2 almohadas. Para subir a la entrada del cuarto hay 4 escalones en mal estado al igual que la cerradura de la puerta que puede cortar la mano si no tienes cuidado. La recepción no tiene facilidades de baño al igual que hay que subir escalones con las maletas. No tiene estacionamiento en las facilidades como describe en la descripción. Usan un garaje a 8 minutos de distancia y cuesta 39Euros la noche. Por LO ÚNICO que le estamos dando 2 estrellas es por la localización. El precio es un robo pero por la descripción de amenidades la gente cae de tonta. Hay mejores lugares en los alrededores por mejor precio incluyendo estacionamiento. No lo recomiendo

Partner

8/10

Excellent

02 May 2026

Ameneh

Location is perfect but washroom was hard to have access , not equipped and kichten also not equipped.
In general very basic

Family

10/10

Exceptional

02 May 2026

WAEL

Great location.

4/10

Poor

30 Apr 2026

Nina

The location was great, right on grand via street. The room was tiny, and even though the listing said there was air conditioning they were between seasons so it wasn’t turned on yet in the building, and the room was extremely hot and uncomfortable.

Family_with_children

6/10

Pleasant

30 Apr 2026

Richard

Breakfast was great although it was at a different location 100 yards away - this was not made clear in listing but i was ok with it

Self

2/10

Poor

27 Apr 2026

Josue

Hotel is a scam, the room does not look like in the pictures that are posted online

Partner

4/10

Poor

27 Apr 2026

Victor

Bedrooms are very small and noise from other rooms is quite poor.
Bed is small cleanliness is ok.
The terrace that's they claim to have in the hotel is not in the same premises, but in another building, the information on this matter is misleading.
Steeply prized and poor value for money.

Partner

4/10

Poor

25 Apr 2026

wieslawa

Breakfast was very nice but not at the location

Partner

8/10

Excellent

18 Apr 2026

William

Room was very clean, bathroom fully functioning and new, comfortable bed and pillows, spacious room. Kitchen part also in good condition and functional. Some parts look tired and need replacing, for which the images of the rooms are not totally faithful - however, it will not affect your stay. It was quiet at night and it is very centrally and well located in terms of walking distances to main sites and access to public transport.

Business

4/10

Poor

14 Apr 2026

Karissa

Nothing similar to the pictures.

10/10

Exceptional

14 Apr 2026

Carlos

Great location & staff was amazing

Self

8/10

Excellent

03 Apr 2026

Zuleika

The hotel its in the perfect area. The rooms are too smalls and have low details attentions but the area in Gran Via is the best.

Family

6/10

Pleasant

24 Mar 2026

Daniel

Location is very good; amenities were appropriate for apartment type accommodation (hot plate; dishes ...). Very modest quality of furnishings overall. Hallway floor boards have gaps; very worn down. TV has 32 channels listed, 4 actually get a signal; all are totally pixelated. Repair person was called and never showed up. Great for travelers with low expectations.

Family

10/10

Exceptional

17 Mar 2026

Ashawncia

very clean and beautiful view to city, great for first time visitor’s to Madrid

10/10

Exceptional

08 Mar 2026

Dylan

Small but all you need

10/10

Exceptional

28 Feb 2026

Mayra

El staff fue muy amable y serviciales! Me encanto el location, cerca de todo, la ducha de la habitacion increible! Regreso pronto

Partner

6/10

Pleasant

24 Feb 2026

LUIS

Very Disappointing Stay
The room was in very poor condition. The bathroom had mold on the walls, and the floor was cracking everywhere. There was also a strong, unpleasant odor in the room throughout my stay.
The internet connection was very bad and unreliable, which made it difficult to get any work done.
I made complaints almost every day, but unfortunately, nothing was ever fixed.
The only positive aspect of this hotel is the staff — the front desk personnel were very friendly and polite.
Overall, I would not stay here again and would not recommend it.

Self

10/10

Exceptional

21 Feb 2026

Joi Kerr

Great start and great staff, especially Tony and Princess.

10/10

Exceptional

18 Feb 2026

Howard

Stay was great. Place is close to everything. Room walls are a little thin.

Friends

2/10

Poor

22 Jan 2026

Quies

Bad

10/10

Exceptional

17 Jan 2026

Cassie

Room was clean and service is attentive.

10/10

Exceptional

05 Jan 2026

Rafis

Smartr Madrid Gran Vía 47 is a solid retreat for active dynamic tourists and visitors seeking a central, short stay in Madrid. Its location is good, offering direct access to major sights and transit.

Pros:
• The central location is truly excellent for exploring the city.
• The breakfast provided was high-quality and very satisfying with a nice view of the city.
• Reception staff were friendly, helpful, and comfortably multilingual.

Cons:
• My specific room was very small and felt quite cramped.
• Outside street noise occasionally filtered into the living space.
• The bed could be better

Overall, it is a convenient \"home base\" if you plan to spend most of your time out exploring the city.

Business_and_leisure Friends

8/10

Excellent

05 Jan 2026

Alejandro

Staff members were extremely helpful and supportive. The location is excellent, you can find a variety of stores and local restaurants. The room was ok but the shower was very very tiny. Great time in Madrid.

Leisure Partner

6/10

Pleasant

21 Dec 2025

Wenzhong

The room is clean but the bathroom is tiny and water pressure is too strong, not easy for showering

6/10

Pleasant

15 Dec 2025

Yanely

Great location, very centric, all the shoppings and restaurants, tourist sites near by. The downside is that the walls are not soundproof so you can hear all the conversations in the hallway, room next door and all the staff cleaning. Noisy! The room itself was convenient because it included some appliances in the kitchen, bathroom too small for the price. But clean!

Leisure Partner

4/10

Poor

11 Dec 2025

Federico

No coincididieron las fotos del hotel con el cuarto real que me dieron.
Horrible

2/10

Poor

06 Dec 2025

Krystal Marlissa Colon

Room smelled extremely strong like cigarretts, even when it stated it was non smoking. Room was dirty, furniture is old and worn. Room was not ready until 1 1/2 hours later than the stated check in time. Front desk is not very useful, property is not safe, any one can walk in and go up to the rooms since no key is needed for the elevator. Roof top image does not correspond to this hotel, it does not have a roof top, it corresponds to another one of their location a little bit further down. I booked for the price and availability, considering I had stayed in their other location in grand via 14 and had an amazing experience, this is deffinetly no where near similar. I did not stay at the room as it was unlivable, ended up using just as storage and staying the nights of my trip in friends room at another hotel. There were people complaigning at the front desk everytime I went by. Bath tub was dirty. I WILL NOT BOOK EVER AGAIN AND I DONT RECOMMEND THIS PLACE.

Leisure Self

2/10

Poor

22 Nov 2025

Jesus R

Terrible place, room and amenities for the price.

Partner

8/10

Excellent

20 Nov 2025

Katya

The location is great, next to Callao metro station, you can walk anywhere from there and have many restaurants and shops close by. The staff is very kind and helpful. Rooms are small but clean and functional. Would stay here again.

Business_and_leisure Self

4/10

Poor

20 Nov 2025

Shandher

Old place, not even close to the pictures. Staff very kind and friendly

6/10

Pleasant

18 Nov 2025

Leoncio

The staff members were ok. The room was clean and very organized. We can’t complain.

Leisure Family

2/10

Poor

17 Nov 2025

Mark

Room looked nothing like the pictures or description. Old, dirty and very well worn. Room size is tiny, access to the toilet past the bed is minimal. Permanent smell of a herbal odour from the local residents in the apartments, Bob Marley would be happy. We lasted 5 mins and left to find another hotel. Quite frankly a totally disgraceful .

Partner

6/10

Pleasant

16 Nov 2025

Marie

Bathroom needs update, very dangerous.

Leisure Family

2/10

Poor

10 Nov 2025

Joaquin

Not as advertised, too much money for the condition of the place

Partner

10/10

Exceptional

10 Nov 2025

Brian

Great location & value of money.

Self

6/10

Pleasant

08 Nov 2025

Xiomarys

The room was different than the photo in the app. The bed was little than the mattres and my husband and I were slip to the floor in both sides. The tv control was bandage with tape and has no batteries. They bought some in the second day but doesn't worked it. So it was ok but not good at all.
..

Leisure Partner

8/10

Excellent

07 Nov 2025

Jing peng

Great location, the hotel is old.

Leisure Partner

2/10

Poor

21 Oct 2025

German

The worst place that I have ever stayed in Madrid

It was awful.

Friends_and_family Family

2/10

Poor

13 Oct 2025

Aldo

The apartment was plagued by black mold, and the floor and overall condition were deplorable. The size of the shower or toilet did not conform to any standard non-American or European code. To add insult to injury, the constant disturbance of the rest was a significant issue throughout the night and day. The sound of water running from the pipes in the room from other rooms, the constant smoking from attendants in the storage room, and the pervasive odor made the apartment unsuitable for anyone. It is a dilapidated and unsanitary place, and the price is not justified.

Leisure Partner

8/10

Excellent

10 Oct 2025

FRANCISCO

Perfect location, the building needs an update

Leisure Family

6/10

Pleasant

10 Oct 2025

Bersa I

The location of the property it’s great, the property itself it’s not worth it that amount of money, we spent 6 nights and they didn’t clean the room ones, we have to ask for clean towels, they don’t have closets. The bathroom doesn’t have cabinets. They don’t have restaurant neither. The client has to go 2 blocks away to have breakfast, etc, etc.

Leisure

2/10

Poor

09 Oct 2025

Minyi

old

Leisure Friends

8/10

Excellent

05 Oct 2025

Jill

Front desk staff were lovely!! Property is older but clean and tidy. Kitchen was adequately eqipped however we could not find pods in the grocery store fit the Delta coffee maker. Excellent location walkable to all the touristy spots and located in the theatre district. We enjoyed out stay.

Leisure Partner

6/10

Pleasant

30 Sep 2025

Devinnie

The location is great. The room is much smaller than it appears with no night stands, a small table pushed in the inly tight spacw they could fit it. The condition is terrible the shower head is broken so you have to hold it to shower. The floor boards are all damaged and moving throughout the halls and worse in the room. The walls were dirty and the overall condition was damaged. The room was clean but so much disrepair it feels dirty.

4/10

Poor

22 Sep 2025

David

This was almost false advertising. The only good things that can be said about this place is that the room was clean, and it is located in a busy downtown area with lots in walking distance. But the hotel itself is basically a \"dive\"-- windowless, dingy, elevators that stop a foot above the floor, no cleaning of the room each day, and the vaunted city view breakfast is two city blocks away in a totally different building.

Business Partner

6/10

Pleasant

20 Sep 2025

Wendy

It is what you pay for

2/10

Poor

19 Sep 2025

juan

The property looks improvised and under construction. I wanted to change dates and they did not extended the courtesy after several appeals by Expedia. They are thieves and are only interested in getting your money. DO NOT BOOK HERE! There are pleanty of cleaner more honest, more proper hotels arround.

Leisure Self

10/10

Exceptional

18 Sep 2025

EWALDO BAYAO

Localização excepcional para qualquer objetivo de viagem. Perto de tudo, com transporte fácil para qualquer lugar. Café delicioso, com muita variedade. Adorei.

8/10

Excellent

17 Sep 2025

Graeme

Great central location. Room was quite small but nice large terrace. Only fault was a lack of cleaning products for the kitchenette.

Leisure Self

8/10

Excellent

16 Sep 2025

aksell

Good

10/10

Exceptional

11 Sep 2025

MARCEL

Great location and great staff

Leisure Family

2/10

Poor

10 Sep 2025

LUZ

This is by far the worst hotel/apartment I’ve ever stayed in, not only in Gran Vía, but possibly in all of Madrid. The location may seem appealing, but as soon as you walk into the apartment, all you want to do is leave. The sheets were filthy, the place smelled awful, and every time the toilet was flushed, a terrible sewage smell filled the bathroom.

The floors were literally broken with holes, unsafe! the walls were stained, the kitchen was dirty, and the entire apartment felt completely neglected and unhygienic. We were supposed to stay longer, but we had to leave after just one night, even knowing we wouldn’t get a refund. It simply wasn’t worth it; the place was disgusting.

I would absolutely not recommend this property to anyone under any circumstances

Leisure Family

10/10

Exceptional

08 Sep 2025

Eimy

Very decent accommodation for the price. Nice location, close to everything.

Leisure Family

8/10

Excellent

08 Sep 2025

Gregory

This is right on Gran Via.

Leisure Family

10/10

Exceptional

31 Aug 2025

José E.

Excelente localización, restaurantes, monumentos históricos, transportación y mucho más.

4/10

Poor

28 Aug 2025

Humberto

Toillet was broken and I was told that next morning We were going to be transfered to another room wich never happened, I waisted my time picking up our luggages then we have to put all my stuff back.

Leisure Family

6/10

Pleasant

28 Aug 2025

Ian

Basic stay for 2 nights. Reasonably clean but lots of noise coming from other apartments. The bathroom was very tired and hardly any room. Really hard to find (It’s next to the Atleti shop) with zero signage and it’s a bit intimidating walking in. Did the job for 2 nights but I wouldn’t recommend for a single person.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Tornike

Good location

8/10

Excellent

20 Aug 2025

Patricia R

The place was okay, I got a small apartment with all I needed for a short stay (kitchenette, small closet). The staff was okay, the young fellow who checked me in was very nice and I was able to leave my luggage at the reception.

Leisure Self

4/10

Poor

19 Aug 2025

Agustina

No vuelvo

El hotel no es nada que ver a lo que muestran en las fotos. Está deteriorado. Ni siquiera entras en el baño. No volvería. Lo único bueno es la ubicación.

10/10

Exceptional

17 Aug 2025

cecilia

It was good .

8/10

Excellent

17 Aug 2025

Joao Paulo

Nice service, great location in Gran Via in the middle of the action. Weird lobby :-) but really good service. Rooms are good, big and comfortable but the place would value a fixer upper. But for a quick stop I would go back.

Leisure Partner

8/10

Excellent

16 Aug 2025

Ignacio

Not the best property but valie for money and the breakfast was amazing!!

8/10

Excellent

13 Aug 2025

Maria

Excellent location the only issue was the internet connection very weak.

6/10

Pleasant

05 Aug 2025

Sonia Yolanda

Great food.

Leisure Family

8/10

Excellent

02 Aug 2025

ANTONIO ALEXANDER

Mejorar las almohadas por favor

Leisure Family

8/10

Excellent

22 Jul 2025

Eulises

It is a little bit pricey for what you receive but it is a comfortable place with everything you may need for a good stay.

Business Self

8/10

Excellent

13 Jul 2025

Johnny

Batroom safety is zero. Room distribution is bad. You can not watch tv fron any angle. Stairs with no safety handles at lobby

10/10

Exceptional

12 Jul 2025

HYRAM SINCLAIR

Great deal in my package

6/10

Pleasant

08 Jul 2025

Michal

Well located but small apartment with noise inside

Well located but small apartment with noise inside

Friends_and_family Friends

10/10

Exceptional

04 Jul 2025

Sasha

Thanks for making check in so easy. Thanks for a great stay in a central part of Madrid. I really wanted a room with a mural but maybe next time!

Leisure Partner

8/10

Excellent

30 Jun 2025

Olivia

Great location, just a-bit tired and you can hear everything going on in the corridors. So you are up early whether you like it or not.

Friends_and_family Friends

2/10

Poor

27 Jun 2025

Ana

This property does not match the pictures. The rooms are rundown. Smartr only supplied sheets, no blankets. I had to use my single towel as a made up blanket. The room was so little there was no room to open the suitcase and it had a particular smell. I tripped many times between the bathroom and the bedroom because the divisor plate was loose. I was supposed to stay for 4 nights. After just one night I booked another place to stay.
I was really bombed after having such a good experience at the Smartr Valencia.

Leisure Self

4/10

Poor

27 Jun 2025

Adneris

Condition for the room study were very deteriorated.

Leisure Family

4/10

Poor

19 Jun 2025

Bianca

The best part about the property was the location which is right on the gran via. The room was nothing like the images. The floor tiles broken and in the bathroom as well with a strange odor coming from bathroom. If you want to save some money then book this, but spend entire day out in the city. Overall, you get what you pay for.

Leisure Partner

4/10

Poor

18 Jun 2025

Johnny

Air conditioning in room was terrible
Bathroom design in room terrible
No stairs rails safety

10/10

Exceptional

17 Jun 2025

Anne

Helpful staff in walking distance to all the places I wanted to see

Leisure Self

6/10

Pleasant

11 Jun 2025

Juvenal

Hotel bien ubicado, pero instalaciones viejas y descuidadas, nuestra estancia el primer día fue patética la habitación con una cama super pequeña donde al siguiente día pedimos que nos. Ambularan de habitación y nos dieron una con una mejor cama pero con el aire acondicionado malo, hicimos el reclamo para que repararan el aire y cuando llegamos en la noche no habían hecho nada y la persona del turno de la noche lo que me dio fue un ventilador para que tratara de dormir por qué no tenían habitaciones disponibles para cambiarnos, pasamos otra noche sin poder dormir y en la mañana hicimos el reclamo donde la manager que nos atendió de forma grocera y sin ganas de resolver lo que hizo fue discutir que allí ya habían arreglado el problema, la invité a subir a la habitación y el técnico fue con ella y se percataron de que el aire no servía, les envié un correo electrónico para que me hicieran un ajuste en el precio por las mallas noche que pagué y no disfruté pero no he tenido respuestas, así que piénsenlo antes de ir a este hotel muy mal estado

Partner