Emperador

Spain , Madrid
MADRID, Gran Via, 53
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100 reviews shown

10/10

Exceptional

09 Mar 2026

Shannon

Clean room, lovely patio, and view is the best!

Self

10/10

Exceptional

08 Mar 2026

Katharina

Our first few nights were facing the street. The room was cozy but clean. Air conditioner worked well, but was very noisy. Bathroom was tight and door knob was broken. We thought that even though it needed a few things we could make it for the week. It was clean and we wouldn't be spending a lot of time in the room. When we spoke to the front desk about the price difference between the street facing room verses a beach facing room, the wonderful gentleman offered us a free upgrade. The room was reasonably larger, the air conditioner was quite, the bathroom also had more room. The staff was absolutely great. The gentlemen at the front desk were super helpful and a pleasure to chat with. The hotel is right on the beach and easy walking distance to the melacon, shops and restaurants very close.

Partner

10/10

Exceptional

06 Mar 2026

John Richard

Room directly overlooking palm trees and the beach.
You can hear the waves crashing with the door open.
Staff was outstanding and room was very clean.
The furnishings could use a bit of updating, but was adequate.

Partner

10/10

Exceptional

05 Mar 2026

Oralia

The stay was very pleasant, The room very clean with a beautiful view to the beach. I want to extend my appreciation to Javier and Gervancio, supper nice people. I really recommend anyone to book with El Emperador Hotel.

Partner

6/10

Pleasant

03 Mar 2026

Tomio

Location was the best, but no assistance during the incident took place in February. Elevator had been out of order before the Cartel incident . During the cartel attacks to this city entire city stores and all closed and had hard time to find essential food for the guests. One written notice was put out after the incident, but no follow ups.
I would think twice in the future if when I visit PV.

Friends_and_family Friends

8/10

Excellent

03 Mar 2026

Ian M

Great Ocean View and on the beach.

Self

10/10

Exceptional

02 Mar 2026

Tinsae

I stayed in a standard king room. The building itself is a bit older but still maintained very well. The main highlight of the hotel is its convenient location on the beach. The staff are very friendly and willing to share information on what to do in Puerto Vallarta. If noise bothers you, this may not be the best place since it is located next to several bars and clubs playing loud music.

Self

10/10

Exceptional

01 Mar 2026

Danny

The room was just a mountain side standard room (nothing special) but I knew this going in. But it was always cleaned very, very well by the friendly house keeping staff! The entire hotel staff was very friendly, let us use a refrigerator in our room and was responsive to questions and needs that we had. Our trip had to be unexpectedly extended due to the cartel attacks in the city and the hotel staff was very gracious and even offered a discount for the additional days. I was most appreciative and would not expect that to occur in the USA! It was a great location and I would definitely stay at this property again!

Friends

10/10

Exceptional

27 Feb 2026

Kevin

The rooms, while basic in nature, were very clean and the staff made the stay extremely enjoyable. Even during the incident on the 22 March 2026 the staff still showed up and cared about everyone being safe. They definitely went above and beyond every day.

Friends

6/10

Pleasant

25 Feb 2026

Troy

Elevator broken the entire stay. Front staff were amazing and kind throughout the stay. 1st night was a horrible room on the basement floor with no view. We should get credit for the first night.

Partner

10/10

Exceptional

24 Feb 2026

gaylon

excellent stay!!

8/10

Excellent

23 Feb 2026

Sharon

The bed and pillow are great. The room is clean. It’s very old and 80’s Mexican. The staff are great and the location awesome. Si Senor on the Beach has been bought by Blue Shrimp and is seriously awfull. They ripped us off or tried to twice

Partner

2/10

Poor

23 Feb 2026

Andrea

The staff here were kind and the location was great. That aside the hotel itself was horrible. The beds are insanely uncomfortable, the toilets run water and leave rust stains. Every time I went to use the restroom, there was water all over the toilets. If you like a chilled room, beware the only blanket you get is that of a large throw blanket. The elevator which broke is insanely tiny but be prepared to walk up stairs in any instance. Felt horrible for the seniors who had to hike up to the 3rd & 4th floors once the elevator broke. It’s no frills & basically the spirit airlines of hotels. They don’t offer you anything. No coffee, no tea, it’s just literally a room and some walls that are paper thin. There was someone on my floor screaming until 2am one of the nights I was there.

We tried to find another hotel nearby it was that bad. My family & I were willing to eat the cost but unfortunately we came over a busy weekend and everything was booked.

My senior grandmother was placed in a room with DOUBLE TWIN beds rather than the King room we requested for her.

We won’t stay here again.

Family

8/10

Excellent

21 Feb 2026

Tracy

Staff at the hotel was polite. On the other hand, the restaurant/beach attendants were not. They were pretty rude especially when it came to the beach chairs. They threw our towels out so they can seat other people there even though we were in the “correct” area. The location itself was central and walkable to stores, restaurants, etc. The room was comfortable and the ac blew at a nice temperature. Shower could use more pressure as well as the toilet flush.Top floor terrace has a nice view of the Malecón. Overall nice stay at a clean, customer focused (hotel staff) centrally located hotel on the beach. Might stay here again. Recommended.

Partner

10/10

Exceptional

20 Feb 2026

Gonzalo

Love staying here. Friendly staff and clean rooms

Self

10/10

Exceptional

20 Feb 2026

Michael

Spacious family room with kitchen amenities, right on the beach. Perfect for a family with kids.

Family_with_children

8/10

Excellent

17 Feb 2026

Thomas

The room was clean. The staff were helpful. The hotel is older, but in a prime location by the Los Muertos sail structure. Our only disappointment was no swimming pool.

8/10

Excellent

17 Feb 2026

Maureen

very helpful staff, great location

Self

10/10

Exceptional

15 Feb 2026

Lauri

Excellent staff. Excellent location. Clean room. Spacious

Leisure Family

10/10

Exceptional

15 Feb 2026

John

Room was very clean. Staff were all very friendly and helpful. Great helping with printing our boarding passes. Wonderful view from balcony. Convenient location on the beach and the boardwalk. Walking distance to many great restaurants and shops.

Leisure Family

6/10

Pleasant

12 Feb 2026

Israel

Staff was very nice and location is great. But the hotel is outdated and our room was very small and the AC very noisy.

8/10

Excellent

10 Feb 2026

Larisa

Location was great on the Malecon (ocean walk). Large room with a king-size bed and large balcony, though the afternoon sun gets hot. Convienence of a Mini kitchen, although with all the restaurant options, we never used anything except the refrigerator. No pool, nice terrace on roof with loungers and tables/chairs, but only a SMALL dedicated spot on the beach between restaurants. We were on the first floor end unit, and found the Friday night noises up to 3 AM were loud. We would come back and ask for another unit.

Leisure Partner

8/10

Excellent

09 Feb 2026

Dean

Clean room, good staff, great views and location.

8/10

Excellent

09 Feb 2026

Isabella

Location, friendly staff

Leisure Family

8/10

Excellent

06 Feb 2026

Daniel

Very comfortable beds and fantastic location! WiFi was iffy throughout the hotel. I didn’t need it much but there was no consistency in connection. Friendly front desk staff.

Friends_and_family Friends

10/10

Exceptional

06 Feb 2026

Helena

The room wasnt the greatest,very small twin beds 😒 the ac wasnt that bad very outdated rokms .The view was beautiful from the roof top was a bonus the staff was very friendly.
was very

Friends_and_family Family

2/10

Poor

29 Jan 2026

Saul

They will not check you before even when I was in the booking area or front desk at 12:30. When I came 1/2 late after 3 they gave a two twin bed. Even when I was my self requested a change and they said they had no choices. The safe in room did not work, and when asked help for that that said they did not have batteries for it. When I saw the battery place inside the door it looked rusty and stemmed like it did not receive maintenance never! They left me the key and it also did not work well. I was afraid of the security of my valuables and I never left them inside the room. The beds are over cement base very uncomfortable that I was not even able to take a nap. I just could not sleep. Small tv though it worked. No drinking water, no body lotion, and the room space reminded me like those cheap social interest little house they hold in Mexico for the poor. Very small room or space in between beds, the walls and the poor furniture they have. The elevator was failing and had to be fixed by a maintenance guy before we could use it. The way entrance to the beach is a hall and though way through a restaurante Si señor, managed by a different company that you cannot use the beach seats on the beach because they move they move them out to set for dinning space invading the public beach. Will not stay there again at all, especially at the prices they charge and what they offer is over over priced. It is one & 1/2 star hotel at the most!

Leisure Self

10/10

Exceptional

29 Jan 2026

Andrew

Very clean, professional staff, great view, and reasonably priced.

10/10

Exceptional

26 Jan 2026

Charalambos

The staff was extremely helpful and very friendly. Great location also.

Leisure Partner

10/10

Exceptional

22 Jan 2026

Amanda

Great location and view

8/10

Excellent

21 Jan 2026

Patrick

My room was great and the staff was exceptional. My only issue and the reason I would not select this place again unless they improved there WiFi. If you do not require it I would highly recommend this place. Wifi was practically non usable.

Friends_and_family Family

4/10

Poor

19 Jan 2026

Don

The room was really beat up. Couldn’t close doors without forcing them. Toilet wouldn’t flush without at least 2 attempts. lol not big poops. The WiFi was a joke. I just gave up on it. The staff was great, attentive and made the stay better. I wouldn’t stay here again without major improvements. Sorry to be harsh but there are better places to stay at the same price.

6/10

Pleasant

19 Jan 2026

Jeffery

Room was clean. Bed was comfortable. The relationship with Si Senor restaurant needed to be improved. We got hassled for walking through, and for wanting to lay on the beach out in front of the tables to the water. We went elsewhere to lay out and enjoy a beer.

Leisure Partner

10/10

Exceptional

18 Jan 2026

Janet

Great views

8/10

Excellent

18 Jan 2026

Robert

I will preface my review with *we would - and actually hope to - stay again*. The Pros for us win out. :)

The Pros: Super helpful staff, spacious room, lovely rooftop terrace, great location, amazing views, fun walkable area with great cafes, bars, and restaurants, beach loungers provided to hotel guests (there aren’t many, so go early to get one).

The Cons: The rooms are in need of a facelift - very dated. The room was generally clean, but the bathroom could use a deep cleaning for rust and residue buildup. The pillows were quite lumpy, and the linens were laundered but some were stained and dingy. The most disappointing thing for us was how uncomfortable the chairs on the balcony were. We had the most amazing view of the beach, pier, and ocean, but sitting for long in the provided chairs was out of the question. Replacing those chairs with comfortable ones would be a game changer.

Partner

4/10

Poor

17 Jan 2026

seyed bijan

Ok to be honest, the hotel is outdated and I don't trust the ads and pictures. Staff are great and the location is the best! We stayed at the Emperador Hotel and, based on that, we were allowed to use the private beach for free. The restaurant staff didn’t let us use the beach and demanded money, which we weren't supposed to pay because we were staying at the hotel. At the same time, they were letting people who were not staying at the hotel use the private beach and pay! They are all ripping off the customers. Terrible!

Leisure Partner

10/10

Exceptional

17 Jan 2026

Joseph Allen

We have stayed at this place several times, it is always good. We learned this year that the pier plays pretty much non-stop music Christmas to New Years, not a fault of the hotel but it was pretty overwhelming. The hotel did supply ear plugs for sleeping.

Business_and_leisure Partner

10/10

Exceptional

16 Jan 2026

Cheryl Annette

The hotel staff at the front desk especially the manager were very helpful and courteous with our reservations. The maid service was also excellent. I would go there again!

Leisure Partner

6/10

Pleasant

15 Jan 2026

Carol

The staff personnel were very friendly and knowledgeable. The room was clean. However, the location is very noisy. It is a very basic hotel, one that is showing its age.

Partner

6/10

Pleasant

12 Jan 2026

tamara

Very helpful Staff, area wasn’t right for us….. KNOW the area 😣

Leisure Family

10/10

Exceptional

12 Jan 2026

Shawn

Everything about this hotel is excellent. Staff warm and welcoming, beautiful ocean views, location is great. Clean comfortable stay. Thoroughly enjoyed the stay and will definitely book this place again!

Leisure Friends

10/10

Exceptional

11 Jan 2026

Lorna

The room was nice a clean and large with a view of the ocean. Tne restaurant very close and the internet strong and available.

8/10

Excellent

10 Jan 2026

chantal

We are usual customers for many years and very satisfied with the hotel and employees, time had changed and the only problem was chairs on the beach since Si Sinor restaurant want to charge 100 pesos per day. We complained to the hotel reception so they set up few chairs way in the back not in the front with sun otherwise I love Emperador very much.

10/10

Exceptional

10 Jan 2026

Cristian

Beach view staff was great

8/10

Excellent

06 Jan 2026

Amber

Clean!

Friends_and_family Family

8/10

Excellent

06 Jan 2026

Christina

Great area, did not like the limited space and time to lounge on the beach using hotel chairs. They remove chairs by 330 to prep for dinner tables. Very small area to relax and sunbathe. Suite was perfect for four girls. Very noisy area and walls must be thin due to being able to hear guests next door. Area is great and walkable to malecon and great bars, cafes and bars.

Leisure Friends

8/10

Excellent

05 Jan 2026

Janet

Nice view from balcony.
Good beach front restaurant
Hotel very dated, tiny bathroom, time for a reno.
Staff exceptionally friendly and helpful.

Leisure

10/10

Exceptional

05 Jan 2026

John

This is the 3rd or 4th time we have stayed in this hotel and we love it. The staff is always accommodating. The rooms are basic; but the beds are comfortable. Location can't be beat! I would highly recommend this hotel. The rooms facing the ocean are worth the extra $$.

Leisure Family

10/10

Exceptional

04 Jan 2026

Jimmy

Staff was very helpful. Location is great. Pretty view from my balcony. Room was very clean. Loved the 10% discount at Si Senor. Altogether it was a very nice experience.

Leisure Self

10/10

Exceptional

02 Jan 2026

Michael

This review is just for the staff who were quick to respond and very kind when I needed their help. I will update this once I have stayed at the property.

6/10

Pleasant

31 Dec 2025

Deborah

Pro: The staff and especially Gervascio was very accomadating, he got us a fan for our room and a microwave.
Very close to shows, able to walk.

Cons: Kitchenette room did not have microwave.
Fan did not work, limited kitchenware. ( no bowls to store food) etc. Small bathroom with limited shelves. All furniture was hard. We were there during the holidays so every night by the tree on the pier they played loud music with heavy back beat until 10 pm. even after xmas.

Leisure Partner

10/10

Exceptional

31 Dec 2025

John

Clean facility. The staff were friendly, polite & more than wiling to assist,, Enjoyed my stay!

8/10

Excellent

28 Dec 2025

Reyman

Noisy to sleep if the room by the street.

Leisure Self

10/10

Exceptional

25 Dec 2025

Kim

Room is always clean and comfortable. Balcony is big and view is exquisite of the bay.

Partner

10/10

Exceptional

25 Dec 2025

Diana

We had a wonderful view ,on one side we had beach access and on the other we had shopping access, Right out front we had a good Convient store ,2 pharmacy stores a nail and hair salon and restaurants and bars right on the next block and massage parlors.

Leisure Family_with_children

10/10

Exceptional

25 Dec 2025

Melissa Dawn

Great staff. Great location.

10/10

Exceptional

23 Dec 2025

Ricardo

Love this place

8/10

Excellent

23 Dec 2025

Anna

Yes

Self

6/10

Pleasant

22 Dec 2025

Rosana

The hotel is in the heart of the romantic zone, the room was comfortable and clean.

The staff was not super helpful, for example, we walk to the beach and they didn't tell us that we had to procure the towels from them so we had to go back.

They advertise that they have some lounge chais and umbrellas at the beach however, they belong to the restaurant on the beach and they only allocate literally six lounge chairs, which is clearly not enough for all the people staying in the hotel.

We had to pay the restaurant to rent the lounge chair, so don't get deceived, there are no beach amenities provided by the hotel.

Leisure Friends

10/10

Exceptional

18 Dec 2025

Eugenio

Staff was great, place is what you pay for.

10/10

Exceptional

18 Dec 2025

ARTEMIO

I checked in an hour early and my room was ready. The front desk was as very courteous and accommodating. Very friendly!

Leisure Family

4/10

Poor

17 Dec 2025

Alicia

We booked a double bed and thought everything was good until we arrived. This was a trip I was proposed on ana they only had a room with two single beds available.. we were fuming. The staff were not accommodating and one guy in particular was really hard to deal with. The room was tiny and honestly we could’ve gotten a better room in a hostel. They then said they had a room in two days. We agreed to switch after not being able to find a different hotel. There was a constant sewage smell in the room as well as cockroaches and bugs.. this was the worst hotel experience we’ve had and will not be booking here again.

Leisure Partner

8/10

Excellent

17 Dec 2025

Christy L

Yes

Partner

8/10

Excellent

13 Dec 2025

Susan

All the staff are very friendly and courteous. The room is older but the staff keep it very clean. There are no comfortable chairs in the room or on the balcony. We had the ocean front family suite with a beautiful view, but nothing comfortable to sit on!
Beach. Chairs annd umbrellas are advertised for on the beach BUT there are only 8 chairs for the whole hotel. You have to be sure to get down early to grab a chair or else pay 500 pesos to rent from the restaurant.

10/10

Exceptional

12 Dec 2025

Ybis

Great location, beach front

8/10

Excellent

12 Dec 2025

tarra

Clean room, good air conditioning, and the staff was great. The building is old but the location was perfection. I really wish they would have had a coffee maker but other than that I have no complaints.

Leisure Partner

8/10

Excellent

12 Dec 2025

Armando

Staff is very nice. Room clean . Airconditioner work good. Good view. Ocean front

6/10

Pleasant

10 Dec 2025

Wayne

Old building needs to be bulldozed or major necessary updating including furniture. Awesome perfect location.

8/10

Excellent

10 Dec 2025

Rolf

During a full week stay, use of beach lounge chair \"rules and times\" kept changing depending on who you asked and we never had use for more than a couple hours. The 5th floor deck could use more than two lounge chairs for sunning. Hotel and beach restaurant management are not coordinated. Overall, a good hotel for the price but with a few customer service and maintenance changes it could be very good.

Partner

4/10

Poor

08 Dec 2025

IRERI

The room was facing the street and was extremely noisy. It needs urgently a renovation. Location is great but you won’t relax in this kind of units, maybe if you face the ocean is another thing but the ones on the back are terrible and old.

10/10

Exceptional

08 Dec 2025

Jennifer

The view and the location were perfect!

Leisure Partner

10/10

Exceptional

06 Dec 2025

Dodie

We really enjoyed our stay and would definitely stay again. We had an ocean front room on the 3rd floor and it had a perfect view. We used the outdoor kitchen to make a few meals and had coffee on the deck every morning. The bed was comfortable and the air conditioning worked well and was fairly quiet.
The staff were very friendly and helpful. Housekeeping did an amazing job in our room and all around the property.
We stayed for ten days and we wished we could have stayed longer.

6/10

Pleasant

06 Dec 2025

Ronald

Yes

8/10

Excellent

05 Dec 2025

Fernando Lawrence

This is a really nice place for the price and location. Staff was very accommodating. Great for what it is. :)

Leisure Friends

10/10

Exceptional

04 Dec 2025

Lynette

The staff was fantastic. My view and the location was incredible. I will definitely stay here again.

I'm surprised by all of the negative reviews. It's not five star luxury , but has everything you need. It us all about location, location !!

Such a relaxing space, thank you to the hotel and staff for a fabulous vacation.

Leisure Friends

8/10

Excellent

04 Dec 2025

George J

The beach view is exceptional. Friendly, helpful staff. Great balcony with outdoors stove & sink.
Good value for money.
No pol.

Leisure Partner

10/10

Exceptional

03 Dec 2025

Paul

Oceanfront room walking distance to bars, restaurants, shops and, of course, the beach!

Leisure Self

10/10

Exceptional

03 Dec 2025

David

very attentive staff, clean room, and very affordable rates right on the beach

Leisure Friends

8/10

Excellent

30 Nov 2025

Carlos

Great location. The staff were extremely helpful, accommodating, and friendly. Only steps away from the beach.

10/10

Exceptional

29 Nov 2025

mark

Nice location

Leisure Self

6/10

Pleasant

29 Nov 2025

Terri

The room was very outdated and the electricity didn't work in several of the plug ins. The kitchen in the balcony was very outdated and we didn't use it. The internet didn't work most of the time. However, the shower was FANTASTIC! Great water pressure and kiss of hot water. The staff was also great.

Leisure Family

10/10

Exceptional

29 Nov 2025

Randy

Everyone was great

10/10

Exceptional

25 Nov 2025

Michael

Satisfied

Leisure Self

10/10

Exceptional

24 Nov 2025

Allison

Staff

10/10

Exceptional

24 Nov 2025

Brian

Very nice efficent staff.
Clean room. Great location

Leisure Friends

8/10

Excellent

23 Nov 2025

Frederick

Nice balcony view

8/10

Excellent

23 Nov 2025

Andy

The property is in a good location. Plenty of places to eat close by. Check in was easy. The room had a great ocean view. The room had a kitchen on the patio with a coffee maker plates , bowls pans and silverware. You will need to provide your own dish soap, coffee filters and paper towels. We only stayed two nights so did not use the stove top. The room has a large refrigerator. Staff was very nice. There is a nice rooftop area with a two person dipping pool. You get beach towels from the front desk. The hotel has a beach club in front. 8 lounge chairs are reserved for hotel members from 9 to 3pm. You also get 10 percent off at the beach club.
Overall it is a nice place to stay.

Leisure Partner

10/10

Exceptional

19 Nov 2025

ERIC

You can’t beat the location and price!

Friends_and_family Friends

8/10

Excellent

19 Nov 2025

Andrew

place was great in every way with stunning views. Only issue was I was unable to ever get Wi-Fi in my room, but no big deal.

Self

10/10

Exceptional

18 Nov 2025

Madhureen Kaur

The staff who checked us in was so nice, upgraded our room sorry an ocean view, offered to help with do much information on things to do during our stay, took care of our luggage post checkout as our flight was late in the evening , checked if we needed cabs at any time

Leisure Family

4/10

Poor

17 Nov 2025

Martin

Old hotel in need of updates. Deck furniture needing update, sliding door to deck very difficult to move, and outdoor handle missing. On the other hand, personnel are above helpful and ;least.

Partner

10/10

Exceptional

16 Nov 2025

Kelli

Loved my stay here! Gorgeous view, clean room and amazing staff. The restaurant below is outstanding! Mi Mexico! Ask for Gio!

Self

10/10

Exceptional

16 Nov 2025

Brian

The room was clean and the staff were very friendly and helpful. Thanks for your hospitality ✌️

8/10

Excellent

13 Nov 2025

Elmar

The view was fantastic. The staff was very friendly and accommodating. Very good location

Leisure Partner

8/10

Excellent

13 Nov 2025

MARIA

Overall, a good time. Good stuff.

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Suzanne

The staff were extra helpful and attentive always with a smile. I had a beachfront view from my balcony and the room was clean, towels and bedding were good. It was as expected but even closer to the action than expected, in a good way.

10/10

Exceptional

09 Nov 2025

Elia

Very clean

Leisure Partner

10/10

Exceptional

08 Nov 2025

Julian

Room was clean - the staff were friendly . Great views !

Leisure Self