Sterling

Spain , Madrid
MADRID, San Bernardo, 29-31
Show on Google | Website | Map

50 reviews shown

8/10

Excellent

24 Mar 2026

David

Clean room, excellent staff

Self

6/10

Pleasant

09 Mar 2026

Signe

This is a very barebones place. It’s pretty clean but not spotless, and smells strongly of cheap cleaners. The workout room is good but not really usable because it serves as a privacy room for phone calls. I found the bed comfortable and clean. The towel situation was odd: no hand towels but plenty of clean bath towels and washcloths. As far as toiletries they left some shampoo and a bar of soap. They refresh it every 14 days if you stay there that long, so the soap and shampoo are just to tide you over until you can get to the store. If you plan to use the kitchen you need to bring absolutely everything. It’s empty. But very functional. The staff speaks very little English but are as helpful as they are able. Not a bad deal for the money.

Self

6/10

Pleasant

02 Mar 2026

Joe

The bed was good, the bathroom was clean but the kitchen and the drawers were nasty with food debris on the counter in the drawers and the floor in the kitchen was nasty.
They don’t tell you in the add that the cookware , dishes and coffee maker are all $30 each extra for a total of $90 + tax

I will not be back.

Self

10/10

Exceptional

27 Feb 2026

Robert

Clean and good value

Self

2/10

Poor

30 Jan 2026

Nancy Conahan

I could not spend the night at this hotel. The room was unsuitable. The mattress was thin and on a platform. And very hard, there was no soap. I went to use the bathroom. I could not wash my hands. There was no soap in the kitchen or the shower. I have pictures. I want a refund. I have been in touch with manage guest relations at this hotel. Their main corporate, a headquarters. I'm very upset. This is even on your website. I use it all the time. Well I don't travel a lot. But when I do I use it and I need a refund. Even though I did not pay $9 to have it refundable. Because I should not have needed or refunded. In the meantime I had to find another room late at night
The parking lot had not been plowed. I have handicapped issues. I almost fell twice. I'm going to the office that was not open even though the hours said till 9 and I was there at 830I can go on. And on I have videos, I have pictures. And I'm very upset about this. And I hope it will be taken care of a s a pnot be an issue getting a refund. Please contact me ASAP. Thank you

Self

2/10

Poor

08 Jan 2026

Pascal dennis

Bed was too noisy, TV doesn’t work and bunch of other things

8/10

Excellent

05 Jan 2026

Lourdez

The room was very clean. Hotel in general smelled wonderful as soon as you walked in. Staff was very friendly and helpful. Loved the detachable showerhead. Wasn't prepared for the hardwood floors thru out the whole room and I didn't like that there was only one trash can on the room that was in the bathroom.

Business

10/10

Exceptional

28 Dec 2025

Donna

10/10

Exceptional

24 Dec 2025

Mehmet

Clean room helpful staff

Leisure Partner

6/10

Pleasant

04 Dec 2025

Stephanie

Very clean. I would stay again for one night, but not for any more. Kitchenette had Nothing. No soap, no silverware, dishes or pots. Nothing. You had to pay extra for that. No coffee maker! Bed was ok.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

miguel

The overall stay was pretty good there’s only one bad thing, the walls are paper thin, I heard my neighbors snoring, moving chairs, etc… but thats the only bad thing I could say about it

Business

8/10

Excellent

24 Nov 2025

Andrei

The rooms are modern and clean and the staff is great.

6/10

Pleasant

22 Nov 2025

Heidi

Very clean but bare bones - looks like a stark hospital room. The guy at the front desk was very friendly and helpful and deserves extra credit for dealing with some difficult guests.

Self

6/10

Pleasant

14 Nov 2025

Kristina

Rooms are simple nothing grand. The full size fridge was nice if you are staying for a while. Rooms with kitchens you have to bring your own plates and utensils. Park for kids is for like toddler age kids. Just very plain. But if you are just looking for a place to sleep it is clean.

Leisure Family_with_children

4/10

Poor

10 Nov 2025

Raina

Booked 2 rooms for my family. The room I stayed in had a strong odor and uncleaned tub with hair in it, the other room was okay. Check-in was lengthy due to a manager not answering calls to help resolve a booking issue, though the front desk worker handled it professionally. My family received an unwarranted noise complaint around 10pm while quietly getting ready for bed—this was especially frustrating given the construction noise, hearing people talking and TVs blaring through walls, and non-working elevators that we didn’t complain about. The location near shopping was convenient, but given the issues I’ll spend more to stay elsewhere next time and sometimes a low price point isn’t worth it. Would not return.

Leisure Family

8/10

Excellent

05 Nov 2025

barbara

We were allowed to have our pet-shocked to find out cost $100

10/10

Exceptional

03 Nov 2025

Olufemi o

Nice place to stay but no house house cleaner through out the two weeks stay but I still rate the hotel excellent

Business

6/10

Pleasant

01 Nov 2025

Ruben

Beautiful and new hotel. It is a shame that you rent a long stay, so it has a kitchen, stove and fridge. They do not provide dishes, fork, knifes, nothing. Then when you complain, they try to sell you a kit from $29-59.
Increase the cost and include the basic for a long stay. No coffee maker in room and only just coffee at front desk from 6am if you are lucky to 10am.
Please charge a few more dollars per night and include the basic.

Business Self

10/10

Exceptional

28 Oct 2025

Gitahi

Great facility
Newly redone and everything from rooms, kitchen elevators are top notch.
Only down part is no breakfast but coffee is available.
Recommend

Business_and_leisure Self

10/10

Exceptional

28 Oct 2025

Deborah

Courteous staff. Upgraded room at no additional cost. Clean & spacious room.

Self

8/10

Excellent

27 Oct 2025

Stormy

Staff was great. The walls are thin

2/10

Poor

27 Oct 2025

Elizabeth

I would like to start by saying I never leave negative reviews. Our last stay at the Echo Suites by Wyndham left such an impression that we had to tell you about our experience.
First impressions-we can’t get in. This should have been our first clue. At the main door you need a key to get in. How do you have a key if you are just checking in, it makes getting in to check in impossible? Thankfully a kind person sitting in lobby let us in.
Now we know why this person was in lobby. We were all waiting for the missing person at front desk. At the ten minute mark we started calling the front desk multiple times. At one point we reached over and called front desk off another line on front desk phone.
23 minutes later…the guy working front desk comes in saying “Sorry I was in the restroom “. We can understand maybe he had some digestive tract issues that caused him to be in there so long so that’s fine. However it is moderately suspicious that his hands and wrists are completely dry. Not one glistening spec anywhere. One can only assume he is a compulsive hand dryer. Moving on.

Oh look we have a greater at the elevator…just like a fancier hotel. Only the opposite. It’s a giant bag of trash. Fantastic. Surely it will get better once we get to our room. They have just opened a couple weeks ago so we are hopeful that it will be pristine. Wait the elevator isn’t moving. We have to scan our room key once in the elevator to actually go anywhere. That’s diff

Business Partner

10/10

Exceptional

24 Oct 2025

Andrei

Very clean, modern appliances, great value!!!

Business

8/10

Excellent

23 Oct 2025

Sherri

Property is very new and clean at the time of our stay. Staff was in training. Waited 15 minutes at the check-in for one employee to train another on the computer while customers waited. The elevator was broken when we were checking out and had to carry everything down 3 flights of stairs. Beds are noisy. Just after checking in another guest came banging on our door and yelled curses at us and then decided he was at the wrong door. I was traveling with my elderly mother. You get what you pay for. Probably won't stay again.

Leisure Family

6/10

Pleasant

22 Oct 2025

Vicki

The property was very beautiful, very clean room. My complaint would be that were no available TV remote controls for my room. Therefore, I checked in somewhat early, and had nothing to entertain myself from the time approximately 3pm checked into the hotel until the next day when I checked out. There was absolutely no bottle water in any of pay vending machines, only sweet drinks.

Business_and_leisure Self

6/10

Pleasant

21 Oct 2025

Aaron

The property is new, but lacking common features like towels, dishes. They charge for these things

10/10

Exceptional

21 Oct 2025

Anudeep

Staying at Echo Suites is very comfortable, and Rahul is extremely professional and helpful.

Friends_and_family Family

2/10

Poor

20 Oct 2025

Verified traveler

I would not ever go there again they gave the same room number to someone else. checked in yesterday and at 12 am midnight I heard noise coming from the door outside looked through the door saw a person trying to get into my room confronted the person the person could not even talk and apologized said that this was his room showed me the number of the room that he was supposed to be at and turns out the number is the same room number that I am staying at when I went to confront the front desk they did a mistake and gave him the same room key that I was staying at the person that was trying to get into my room was sitting down waiting for his room key to change they said that this is normal and happens every time and the service is terrible the person in the morning with a hat on have an awful attitude when you speak to that person he threatens you by calling the cops right away does not even want to solve any issue when somebody tells him anything. checked out this afternoon staying there for 2 nights did not even get the refund for the second night and I ended up telling that person I want to get my refund from my second night with all rudeness saying your not getting your refund don’t recommend the hotel to anybody you got family you got any loved ones better stay awake and make sure you lock your doors or they will give someone a key card to pay you a visit because it’s normal as they said the hotel is not safe and not secured at all

6/10

Pleasant

20 Oct 2025

Linda

The place was fine but felt like a prison suite. No warmth etc.

10/10

Exceptional

20 Oct 2025

Elizabeth Anne

Very clean and welcoming would definitely recommend this hotel!

Partner

2/10

Poor

20 Oct 2025

SUSAN

Walked in, desk clerk was completely inept and after a half hour I asked him to cancel my room FREE OF CHARGE and I went to another hotel. HORRIBLE. WILL NEVER BOOK HERE AGAIN AND WILL TWLL EVERYONE I CAN TO NOT USE THIS HOTEL

10/10

Exceptional

17 Oct 2025

Francisco Vazquez

Just great location and súper clean!

10/10

Exceptional

16 Oct 2025

Kathleen

Very simple (as advertised) but clean and everything we needed. We were there for just a night but my husband plans to book there for his extended stay next month--it's perfect for his needs.

Leisure Family

10/10

Exceptional

16 Oct 2025

Angel

Beautiful location, clean, quiet, and super friendly staff. Very pleased with the entire experience.

Business Self

6/10

Pleasant

14 Oct 2025

Mohammad

Nice place but the service needs attention. The

10/10

Exceptional

14 Oct 2025

JOSE

Nice staff

Leisure Partner

6/10

Pleasant

13 Oct 2025

alana

the room wasn't as clean as I would've liked. the staff was not friendly and welcoming.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Yasmin

nice room.

Friends_and_family Friends

10/10

Exceptional

12 Oct 2025

Antolin

Excelente servicio al cliente

Business

8/10

Excellent

12 Oct 2025

Olivia

They need to have irons in the room.

6/10

Pleasant

12 Oct 2025

William

The place was clean and new and the staff was pleasant. Very few amenities which is fine if you know. Each suite had a kitchenette but no pans or dishes. You had to pay for those if you wanted them. That should be clear on Expedia. I would stay again, now that I know.

Leisure Family

4/10

Poor

11 Oct 2025

david

The individual working the desk needs to be in a different profession. He was bothered by having to check me in and proceeded to berate me because I needed to use the lobby restroom. “You have a bathroom in your room” was the quote. As if I didn’t know there was a bathroom in my room. Also, the shower in the room was the worst I’ve ever experienced at a hotel, with no water pressure whatsoever

8/10

Excellent

10 Oct 2025

Maria

Didn't feel like a hotel

2/10

Poor

06 Oct 2025

Kevin

I paid to have my linens exchanged which I don’t think you should have to pay for, but I did I paid and on my way back to my room. I noticed she had only given me one set of towels, so I grabbed a towel off of the housekeeping court only to be approached by management and told that I needed to get my things and get out because I took a towel off of the housekeeping cart And that I could just get a refund. They called the police on me and would not refund me my money for exchanging to for paying to have my linens exchanged. Expedia did give me my money back, even though it was a nonrefundable room when I explained to them what happened it was the worst experience I’ve ever had in my life at a hotel, and I will never stay at another extended stay anywhere ever again there were drugs on the floor when I checked in my room there were drug addicts in and out the entire time and I do believe I may have been discriminated against because I wasn’t sitting up in my room, smoking crack the whole time Hotel staff entered my room without my permission, knowledge or consent. I have a lawsuit pending against this property for violation of privacy and discrimination.

Business_and_leisure Partner

10/10

Exceptional

06 Oct 2025

Yoselin

Clean rooms!

Leisure Family

10/10

Exceptional

06 Oct 2025

Cruz

Yes