Name: Soho Boutique Gran Via
Address: Gran Via, 54 9, Madrid, 28013, ES

10/10

Exceptional

26 May 2026

Carlos

Muy limpio, el personal es bien amable y está en un lugar muy céntrico, para caminar

Family

10/10

Exceptional

14 May 2026

MOSHE

Perfect

Friends_and_family Friends

8/10

Excellent

04 Apr 2026

Kurt

Fully equipped kitchen, large bathroom, a modern / stylish one bedroom apartment in the heart of Madrid.

10/10

Exceptional

28 Dec 2025

Agnes

Clean room and great room service. Only thing lacking is boiler. Other than that all is great.
Convenient location , easy to get around.

Friends_and_family Family

2/10

Poor

07 Nov 2025

Rubens

Experiencia decepcionante con un cobro de deposito injusto.
Me alojé en este hotel en Madrid y, lamentablemente , tuve una experiencia negativa relacionada con el depósito de garantía. Al hacer el check-in, se me cobró un importe elevado con el argumento de que servía como garantia por posible daños duratnte la estancia. Sin embargo, al finalizar la hospedaje, el hotel alegó la existencia de tres pequenõs puntos de suciedad - ago minimo y claramente producto del uso normal de la habitación - y utilizó eso como justificación para retener el depósito.
Cuando intenté ponerme en contacto para aclarar la situacion, el hotel dejó de responder a mis mensajes, sin ofrecer ninguna explicacon ni intendo de resolucion.
Considero que el cobro fue totalmente injusto, y la falta de comunicacíon por parte de la administración demuestra un servicio poco profesional. Una lástima, porque la ubicacíon y las instalaciones podrían ofrecer una buena experiencia, pero la manera en que gestiionaron esta situacion arruinó mi estancia.

Friends_and_family Family

4/10

Poor

30 Oct 2025

Kamil

No amenities, no cleaning service. Cheap towels had to use them for 3 days.

Leisure Family

10/10

Exceptional

29 Oct 2025

Anthony

We love the location, service and affordability of the hotel.

Partner

2/10

Poor

29 Oct 2025

Andrew

Room provided didn’t match images, meant to be a suite, got some odd shaped small dirty, depressing dark room. No phone, no working fridge, no tea/coffee, soap and shampoo dispensers empty (found this out when showering), no drinking water, stained lounge - overall awful

10/10

Exceptional

26 Oct 2025

Kamran

Wonderful Experience recomonded

Leisure Family_with_children

8/10

Excellent

24 Oct 2025

Cyndi

Viva Madrid!

Excellent accommodation in the heart of the city - very accessible.
Enjoyed the lovely shower and all appointments in the deluxe suite .

10/10

Exceptional

17 Oct 2025

Victor

Apartment was spacious, clean, in the heart of the Gran Vía, but quiet, in order to rest.

Leisure Family

10/10

Exceptional

14 Oct 2025

ISAMARI

Shops nearby

Leisure Friends

10/10

Exceptional

02 Oct 2025

HELDA

The Place It’s Really Nice, Well appointed, excelente Location Close to Everything.
Great apartment space, Cleaning Twice a Week which is very convenient.
The only issue was the stove Top been a little difficult to manage, with only two flat cooking pans

Leisure Partner

8/10

Excellent

29 Sep 2025

Cynthia

Great area close to everything. Even though this property is on a busy street, you dont hear any noise from outside! The hotel has no amenities - its a simple property with hotel rooms but the rooms are so comfortable, have fabulous decor and very quiet. Check in was efficient and the 24 hour staff are professional and helpful. Highly recommend!

Leisure Friends

10/10

Exceptional

28 Sep 2025

Clare

Recommend this hotel. Location fantastic. Very clean. The only issue we had was the couch bed was not at all comfortable for kids to sleep on. Otherwise highly recommend and would definitely return.

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Eric

Comfortable, clean room in a very convenient location.

10/10

Exceptional

24 Sep 2025

Steven

Easy check-in, parking nearby and great location ! The property was well maintained and provided a wonderful experience for a weekend stay. We booked a one bedroom suite that was spacious, well appointed, meticously clean and with modern amenities. The location, views and comfort added to the overall experience at this boutique hotel that we look forward to returning to soon.

Leisure Partner

10/10

Exceptional

19 Sep 2025

Neyddie

As a Female Solo Traveler, most importantly I felt safe. The check it process was very easy,
This room was definitely a whole apartment, i absolutely loved it, you could go to the market and make breakfast, they provided the utensils, pots, pans, cups, plates, dis washing liquid. Etc.

They do clean the room every 4 days but that was fine with me, they will give you whatever extra you may need (towels, toilet paper etc), there is no body mirror but that was not a deal breaker for me, main lobby has one. My room had USB port which was super convenient as well as a Bluetooth speaker, iron & ironing board.

Entrance, Right on Gran Via bus stops right in front, trains nearby and right by all shopping areas, about a 9 min walk to Mercado de San Miguel. My view was beautiful.

The employees were very kind, patient and professional. I will stay here again.

Leisure Self

4/10

Poor

19 Sep 2025

Hani

Not so great

cleaning done every 3 days. And no clean towels

Friends_and_family Family

10/10

Exceptional

18 Sep 2025

simone

The apartment was clean and comfortable with a lovely spacious living area. Friendly staff and great location!

Leisure Friends

10/10

Exceptional

17 Sep 2025

Abigail

Good stay.

Leisure Family

8/10

Excellent

02 Sep 2025

Michelle

The location of this hotel is wonderful. It was a fabulous option for a family of 5. The beds were comfortable, including the pull out sofa which had been prepared for us. The only thing missing was a blanket. There are no blankets of the bed. Just a sheet. So we had to take the ones from the closet but there were only 2 and we needed 3. Maybe we could have called for 1 more but we were so tired from our travels we didn’t try. Would stay there again for sure.

Leisure Family

6/10

Pleasant

01 Sep 2025

João

The staff lacks of hospitality skills. Although the room was relatively big, there was no body mirror.

Leisure Partner

8/10

Excellent

28 Aug 2025

Shirin

We stayed in the 2 bedroom deluxe apartment and found the hotel to, overall, be a good value. The place was clean and well stalked. They let us drop off our bags early and provided cleaning service every other day. The location on Grand Via was surprisingly quiet except for an occasional siren. The apartment is also really nice but perhaps a little warn. There were two things that did not live up to standards. First, the pullout bed is super uncomfortable. It's really just a flimsy pad on metal bars. My ten year old complained that he could feel the bar in this back. If you are more than 4 people, this could be a problem. Second, and other reviews mention this, their smoke detectors flash all night long. For people sensitive to light this is super annoying. Still, we would stay at the property again.

Leisure Family

10/10

Exceptional

22 Aug 2025

Minerva

Perfect location!! Everything that we went and wanted to see is all in walkable distance from the hotel. It could use some updating on the washroom, wallpaper are peeling

Leisure Family

8/10

Excellent

21 Aug 2025

beatriz

Los departamentos son muy amplios y están muy bien cuidados ! No tuve ningún inconveniente con ellos ! Tal cual se ven en la fotografías !

Leisure Family_with_children

10/10

Exceptional

20 Aug 2025

Hector

Excellent location, in the heart of the most touristic and shopping area in Madrid. Beautiful big apartments. Walking distance to puerta del sol, plaza de espana etc

Leisure Family_with_children

10/10

Exceptional

16 Aug 2025

Rene

.

10/10

Exceptional

15 Aug 2025

Krystal

The property was overall, wonderful. My only request would be to add a steamer/iron. Very walkable and convenient location to more historical sites. I would highly recommend.

Leisure Family_with_children

10/10

Exceptional

14 Aug 2025

Dulcie

Fantastic location and walkable to most places. Rooms was great and had everything we needed for our stay.

10/10

Exceptional

06 Aug 2025

SANTA

Lo mejor en el centro de Madrid

Leisure Family

10/10

Exceptional

03 Aug 2025

Joyce

A lot of noise outside

Family

10/10

Exceptional

20 Jul 2025

Daniel

Excellent

Leisure Partner

10/10

Exceptional

17 Jul 2025

alison

The two bedroom two bathroom apartment was very spacious.

Leisure Friends

10/10

Exceptional

13 Jul 2025

Albert

Really impressed by the size of the rooms, cleanliness, updated decor very comfortable beds and furniture. Excellent location. several nearby Metro stations.

Definite my go to place next time in Madrid

Leisure Family

10/10

Exceptional

11 Jul 2025

Moutaz

Great location

Leisure Family_with_children

10/10

Exceptional

10 Jul 2025

Jessica

This was our second stay at this hotel, and it was just as good as the first. Great location, especially for our first time in Spain. Clean, quiet and in the middle of the action on Gran Via.

Leisure Family_with_children

8/10

Excellent

09 Jul 2025

Rainer

The hotel has a great location on Gran Via, central and close to great restaurants and shopping as well as public transportation. We liked the contemporary rooms as well, although the rooms show aging (loose fixtures etc.). But they are clean and staff is nice. Would come back.

Leisure Friends

10/10

Exceptional

09 Jul 2025

Veronica

We thoroughly enjoyed our stay. It is centrally located, close to so many of Madrid”s iconic places. The best part was the comfortable bed. It was so comfortable that we slept in until 10 AM without realizing it, which is very unusual for us. We would highly recommend and would stay there again.

Leisure Partner

6/10

Pleasant

06 Jul 2025

Diana

Dirty bathrooms and shower. The toilet was detach and they fixed it quickly

10/10

Exceptional

03 Jul 2025

RUPERTO

We love the location, it’s in the principal Avenie closed to everything, and the room was very comfortable .

Leisure Partner

8/10

Excellent

02 Jul 2025

Jessica

This property was perfectly located for our first trip to Madrid - central to lots of sightseeing locations, and near the metro for when we needed to go further afield. Two things that could be improved: it wasn’t clear that daily maid service was an additional charge (this wasn’t a huge problem, we were just confused,) and my son said that the fold-out mattress on the couch bed wasn’t very comfortable.

Leisure Family_with_children

10/10

Exceptional

16 Jun 2025

Evelyn

Nice apartment and location.

Leisure Family

10/10

Exceptional

16 Jun 2025

douglas

Easy going

Leisure Family

8/10

Excellent

08 Jun 2025

marlowe

good location. small slow elevators but they had 2. the kitchen could have used a little more amenities.

Friends_and_family Family

10/10

Exceptional

05 Jun 2025

SHAILA

Fantastic stay at this property. It is in the heart of the city. Apartment was quiet and very clean. We highly recommend this. Plan to stay here again at our next visit

Leisure Family

10/10

Exceptional

01 Jun 2025

James

Wonderful view, clean, and amazing staff. I will gladly recommend it to other guest I know and gladly return

Leisure Self

10/10

Exceptional

26 May 2025

ROBERTO

Great place to stay in Madrid’nice big room , right on Gran Via .

8/10

Excellent

16 May 2025

Gillian

So it would have been good to have provided salt and pepper and a wine bottle opener as well as more than two rolls of toilet paper... Other than that it was a good stay.

8/10

Excellent

10 May 2025

Annette

Great location and a huge 2 bedroom that easily slept our party of 5. The weight room is small and ok.
Check-in was awful! Took about 45 minutes - one staff member and nothing was automated! They manually entered passports, addresses, names of everyone in the party and it took FOREVER!!! They need to update this!

Leisure Family

10/10

Exceptional

15 Apr 2025

Gregory

Fantastic

Leisure

8/10

Excellent

01 Jan 2025

Verified traveler

Had a good stay but people should know there is no service at this hotel. There is one person in a booth checking people in and that’s the extent of the staff. Our room was clean, modern and comfortable but dark (not like the photos). Location was excellent.

Friends_and_family Family

8/10

Excellent

09 Dec 2024

May

We had an overall enjoyable stay at this hotel, particularly because of its excellent location right on Gran Via. It’s within walking distance to many attractions, restaurants, and transport options, which made exploring the city very convenient.

However, there were a few areas where we felt the experience could have been better. During check-in, we didn’t feel the staff member was as friendly as we expected, which was a bit disappointing. Additionally, the process of collecting documentation like our passport could have been done online to streamline the check-in process. After an 8-hour train ride, we were eager to relax, but the paperwork made the check-in longer than anticipated.

Another issue was the lack of a convenient reception area where my family could sit while I completed the check-in. It would have been more comfortable to have a designated space to relax.

In terms of the room, we had some problems with the bathroom drainage, as water was not draining properly. Also, some of the amenities, like the stove and heater, were difficult to use. Maybe it's just me, but I think these should be easier to operate.

Overall, while the location and cleanliness were great, the experience could have been improved in these areas.

Leisure Family

10/10

Exceptional

28 Nov 2024

Henry

Highly recommended for good location of the property, which is very central to most of the touristy and shopping areas. Very helpful staff. Looks like newly renovated room and amenities better than the average hotel or airbnb. I would go back to stay here the next time we are visiting Madrid.

Leisure Family

6/10

Pleasant

22 Nov 2024

JUAN

The location is great for somebody who wants to be in a very busy location close the everything. There is a bar or place very noise up to 4:30am every night in the same building at street level. We were on the 4th floor and could hear the music beat. The place is nice but in our case the cleaning was not the best, stains in the carpet look bad. Pictures are misleading, we had no view, no balcony, no roof top.

Leisure Family_with_children

10/10

Exceptional

17 Nov 2024

Laura

Clean rooms, good bed and excellent shower. We had the deluxe suite with a living area but no kitchenette. It gave us plenty of extra space as the bedroom was small with limited storage. There was also a small fridge, which was handy. Great location, easy walk to all the sights and close to the Malasana neighborhood with good food and bars.

Leisure Partner

10/10

Exceptional

08 Nov 2024

Arielys

Great location! In the center of grand via. The hotel is incredibly clean and has a calm, relaxing atmosphere.

Business_and_leisure Partner

10/10

Exceptional

30 Oct 2024

Viviana

Check in and reviews online were sketch but we were blown away by our apartment and absolutely LOVED IT! Wish we could have stayed longer

Leisure

10/10

Exceptional

29 Oct 2024

d

Very new, clean. Convenient to all main visiting points of Madrid

Leisure Family

4/10

Poor

29 Oct 2024

Shari

This property is not the one listed in Expedia site. There is no roof top which is one of the reasons we booked. Shower was not draining which made our room smell like sewage. Were told there were no other rooms available nor could they send anyone to look at it until the next day. Just very disappointed.

10/10

Exceptional

28 Oct 2024

Roberto

El apartamento estaba muy bonito y limpio... tambien la ubicacion es excelente. muy apropiado

Leisure Family

8/10

Excellent

27 Oct 2024

Anthony

Was an excellent location and top-notch facility however we stayed 7 nights and we were only allotted one towel each. Seemed petty given the cost, amenities and the length of our stay.

Partner

8/10

Excellent

27 Oct 2024

james

Very attractive flat, comfortable bed, very central and easy for the metro.
We only stayed one night so can't comment on all the facilities.
It was a surprise that there was nowhere to leave our luggage when we checked out.

Leisure Partner

10/10

Exceptional

26 Oct 2024

Kenis

We had an exceptional stay. It was only a night but we enjoyed the convenience.

Friends_and_family Family

10/10

Exceptional

25 Oct 2024

Anabel

Perfecto y centrico muy buena atencion

Leisure Partner

10/10

Exceptional

21 Oct 2024

Tiffany

Great hotel. Clean, roomy and very comfortable. Would stay here next time I’m in Madrid

Leisure Self

6/10

Pleasant

11 Oct 2024

Gabriela

Hermosa decepcion!

Lo bueno son hermosas las habitaciones y la localización...solo eso!!!!
Arranco con lo malo: nadie te avisa que no tienen guardado de maletas, es decir que si llegas antes del check in (4pm muy tarde) tienes que dejar la maleta en alguna guardería o estar vagando con ella. Servicio de limpieza no hay, solo cuando te retiras o sino paga 50EU. Deposito por 300EU que te lo devuleven recien a la semana de que dejaste el hotel. Despues de las 12 ya no hay recepción ni nada... si pasa algo espera hasta la mañana!

Friends_and_family Friends

8/10

Excellent

02 Oct 2024

ROSANNA

The property is very well located, it was clean and very spacious.
The only negative was the check-in, it is done with a staff member that is sitting in a room no bigger than an average closet. She was not the friendliest and it took quite a long time as there was 1 person ahead of us and it was really not efficient. Furthermore having the rooms only available as of 4pm is quite late and really not convenient as they do not offer to hold your luggage. You must time your arrival with the room availability or trek your luggage throughout the city.
Overall a pleasant stay but not sure it was worth the very high cost.

Leisure Friends

10/10

Exceptional

27 Sep 2024

milagros

Properly very charming and clean

Leisure Family

10/10

Exceptional

27 Sep 2024

kim

Unique place. Clean and stylish. Lots of room. Quiet and great location. Loved our stay. Highly recommend

Leisure

8/10

Excellent

03 Aug 2024

Rozel Audric

Our family enjoyed this beautiful hotel. We highly recommend it

Leisure Family_with_children

8/10

Excellent

25 Oct 2023

Karen

The property is nice and is an apartment. These are currently being constructed and the apartments are nicely decorated and clean in a central area. The problem is that due to the construction which will probably take a few more months there is hammering and work being done early in the morning. One morning there were a couple of power outages in the building. There is a theater next-door so I could hear the soundtrack from Mamma Mia every evening. Maybe depends on what side of the building you're in. The staff at check-in were very nice. if you don't mind the noise this is a wonderful spot.

Leisure Self

10/10

Exceptional

14 Oct 2023

Daniel

Location was amazing. Close to shops, restaurants and tourist attractions. Right in the heart of Madrid.

Room was spacious and clean. Free coffee pods and orange juice in the room, along with some cereal boxes. Did not expect it but it was a pleasant surprise.

Showers had high pressure, and WiFi was very fast.

10/10 would recommend this stay.

Only issues were that there was no conditioner in the shower, only shampoo and body wash, and no full size mirror for my wife to view her outfit. Minor things that don’t take away from the overall wonderful experience.

Also forgot to mention that the staff is very nice.

Leisure Family

10/10

Exceptional

26 Mar 2026

Danay

Maravillosa

6/10

Pleasant

15 Dec 2025

Henry norberto

Habitación excelente, pero la atención fatal. Muy mala atención de parte del personal del hotel.

Friends_and_family Family