Name: Petit Palace Plaza España
Address: Calle De San Bernardo, 3, Madrid, 28013, ES

10/10

Exceptional

02 Jul 2025

RICARDO

Un hotel sencillo pero con muy buena ubicación para el turismo en Madrid. Cuartos limpios y bien equipados.

8/10

Excellent

12 May 2025

GETA

Location was the best. Great to best places to visit and food. Breakfast buffett was perfect.

Business_and_leisure Family

8/10

Excellent

27 Jan 2025

David

Muy buen hotel, nada fancy pero exactamente lo que necesitas. El personal muy atento y dispuestos a ayudar. El hotel esta muy bien ubicado.

Leisure Family

4/10

Poor

26 Dec 2024

Verified traveler

Poor Experience / Bad Quality

Room not comfortable for 4 people, only the beds and 1 chair. The shower was so dirty that the fungus on the walls run out with the water. Very dissapointing experience. Do not believe the good reviews are true.

Friends_and_family Family

6/10

Pleasant

09 Dec 2024

Marilin

The second flour was better than the first one

Leisure Family_with_children

10/10

Exceptional

07 Nov 2024

Marisa

Overall great. The only thing was that the food servers were incredibly rude when the meals were over.

10/10

Exceptional

18 Aug 2024

cinzia

Great stay!

Great location , super nice staff, super good breakfast, comfortable beds.
I would return at anytime.

Partner

10/10

Exceptional

31 Jul 2024

Yolanda

Very great area, close to the main places and that staff was very helpful!

6/10

Pleasant

24 Jul 2024

Denis

Our room was not ready when we checked in and we had to wait about an hour. Staff was brusque but efficient. In the morning, I went to the front desk and asked to have my name on the breakfast list. They did so. I got 1 cup
Of coffee. But shortly after, I was harassed and accused of sneaking in. I explained that my name had been added but I was basically called a liar. I was upset and left and had breakfast elsewhere. At checkout, I got an apology but still had to pay for a breakfast I never had. 17€.

Business_and_leisure Family

10/10

Exceptional

22 Jul 2024

Andrew

The hotel was in a fantastic location to be able to walk everywhere, we didn't use the Metro once in four days.

Some great eating places nearby, once you are off of the main areas.

Would definitely use the hotel again if in Madrid.

Leisure Partner

8/10

Excellent

21 Jun 2024

Kenneth

It was nice and convenient.

Leisure Family

8/10

Excellent

21 Jun 2024

Elbert

Very convenient location close to metro and shopping. Room was ok. Staff was fine

Leisure Family

10/10

Exceptional

20 Jun 2024

Sandra

Modern bathroom, comfortable bed. Just right for a city stay. Great staff.

Leisure Friends

8/10

Excellent

12 Jun 2024

Nir

All and all - good value for money!
The staff are very nice and cooperative,
The location is excellent (max 10 minutes walk from EVERYTHING),
The room was a bit disappointing (smaller than I anticipated),
Satisfying breakfast and 24/7 coffee machine for hotel guests

Leisure Family

10/10

Exceptional

07 Jun 2024

Carlos

The facilities were exactly what I needed during my stay in Madrid. Very close to everything. The staff was very friendly (special mention to Elisa and Ana who helped me with everything I needed). Definitely I would recommend and visit in the future.

Leisure Self

4/10

Poor

20 May 2024

ROY

El personal que atiende el area del desayuno no tiene profesionalismo y mucho menos atencion al cliente,por solo la actitud de este personal cambia la experiencia en el hotel, yo no lo recomiendo y mucho menos regresaria

Leisure Family

10/10

Exceptional

15 May 2024

Janeth

El desayuno es bien rico !!!

8/10

Excellent

22 Apr 2024

Mike

Staff was so helpful. Room was a little warm, but quiet. Excellent location. Got yelled at for taking a pastry 5 minutes after breakfast hour ended (a bit odd).

Leisure Family

10/10

Exceptional

30 Mar 2024

Raúl

Very nice

8/10

Excellent

11 Feb 2024

Antoinette Shavonne

I enjoyed my stay!

Leisure Self

10/10

Exceptional

13 Aug 2023

Oswaldo

Agradable estancia

Leisure Partner

8/10

Excellent

19 Jul 2023

Eithan

Great place for a stay

Location is amazing, just in the heart of the old city and very close to the metro. The stuff was very helpful and friendly. The room was simple and clean. The water pressure in the shower was pretty low though. Very good breakfast buffet.

Partner

8/10

Excellent

10 Jul 2023

Luis

Good value for the money, great location.

Friends_and_family Family

10/10

Exceptional

26 Jun 2023

Livia

clean, close to food and shopping, modern interior design

Leisure Family

4/10

Poor

07 May 2023

MARTA

Some staff don’t know how theat the guests, dinning area small , noisy, ac noisy.

Leisure Family

10/10

Exceptional

20 Mar 2023

Isabel

Everyone in the hotel was very nice an helpful

Friends_and_family Family

10/10

Exceptional

28 Feb 2023

Jessica

Great location, clean and the rooms are a good size. Lovely staff

Leisure Friends

10/10

Exceptional

15 Feb 2023

Ricardo

Can't beat this property's location and value for your money. It's right there in the middle of Gran Via and yet it's perfectly quiet for a good night's sleep. Can get anywhere in Madrid on foot, metro or bus. The room is modern and spacious to Spanish standards.

Leisure Friends

10/10

Exceptional

10 Feb 2023

Deborah

The staff was very helpful and friendly and they spoke English.

Leisure Family

10/10

Exceptional

29 Jan 2023

Genesis

This hotel is perfect! Check in was easy, the room was gorgeous and smelled so good! Everything was clean, they give you courtesy water, hygiene products and even sleepers. It’s a two minute walk from the metro station and La Gran Via. Highly recommended!

Leisure Family

10/10

Exceptional

03 Dec 2022

Mariana

Super central, clean, everything you need is provided. Loved everything

Leisure Family

10/10

Exceptional

18 Nov 2022

Zaira

The hotel has a good location. The reception staff is very welcoming and helpful.

Leisure Family

6/10

Pleasant

17 Nov 2022

Paul

Good location. , eco friendly but lacked any amenities . Very sparse room with no side tables no clock not front lobby . There are plenty of real 4 star hotels nearby.

Leisure Partner

8/10

Excellent

09 Oct 2022

Francisco

Great location. Friendly staff. Great price

Great location. Friendly staff. Spacious and clean. WiFi was not working. Sporadic at best. Our room was top floor and had low beams on the roof that we needed to watch out for

Friends_and_family Family

10/10

Exceptional

17 Sep 2022

Lama

Lovely place.

The staff was so friendly and supportive,
Location was excellent. It’s only the room was a bit small and the beds were small.
I liked the free coffee station the offer. And room service .

Friends_and_family Family

8/10

Excellent

29 Aug 2022

Alan

Property was unimposing but the staff and rioms were good value for money. The reception team were extremely helpful at all times

Leisure Partner

8/10

Excellent

28 Aug 2022

Ingrid

It wasn’t enough tables or space for the three of us to put ours stuff.

Leisure Friends

10/10

Exceptional

23 Aug 2022

Keaton

Good staff. Great area. Property is priced well and in a good location for touring.

Leisure Partner

8/10

Excellent

01 Aug 2022

Ivan

It is a nice small hotel (as many hotels in Madrid) close to everything. Not much amenities, just a very good place to spend the night. Parking - if you have a car - is expensive and not part of the hotel, you have to use a private one. Good breakfast every morning and a very polite staff

Leisure Family

2/10

Poor

11 Jul 2022

Miguel

Room dirty and in very bad condition. A/C DID NOT WORK!
No other rooms
Available , staff did nothing.
Very bad Hotel
Maybe a 2 star

Leisure Family

10/10

Exceptional

03 Jul 2022

Tom

Basic but good air con and all needed for a stop on a business tour.

Business Self

10/10

Exceptional

29 Jun 2022

Victor

Amazing location, close to everything. Our room was spacious and extremely clean. Definitely saving this one to comeback.

Leisure Partner

8/10

Excellent

17 Jun 2022

Irina

We like it

Business Self

10/10

Exceptional

14 Mar 2022

Paul

Nice hotel. Great location. If I could ask for one thing, it would have been a kettle and some tea for the room, but other than that, I enjoyed my stay.

Leisure Self

10/10

Exceptional

11 Mar 2022

Alfred

Great!

We had a great time when we were there. The room was big, clean and the staff were nice and helpful! Ms Kathy from breakfast was nice to our children and always make sure that the area was clean.

Thank you so much!

Friends_and_family Family

8/10

Excellent

04 Feb 2022

Ruby

.

Leisure Family

8/10

Excellent

19 Jan 2022

Umar

The hotel staffing was very nice and they helped us with everything. The place was not as eco friendly. It’s in a great location, almost everything is in walking distance

Friends_and_family Friends

10/10

Exceptional

10 Dec 2021

Verified traveler

Perfect small place in center of city

Petit Palace Plaza Espana provided the perfect place for me and my friend to stay in Madrid during our 1 week trip there.
The receptionists were very friendly and helpful (helped me to find a rental car and PCR place).
Room was also clean and spacious for 2 person.
My favorite is that the hotel is very at the center of the Centro area, we walked everywhere and took us 5-20 mins walk.
However, I wished we were informed on the first day that there were complimentary water, coffee and tea at the lobby. We were told 2 days in our stay.
But overall very good experience and would stay here again on our next trip back to Madrid.

Friends_and_family Friends

10/10

Exceptional

01 Dec 2021

Alvaro

Great location, great staff, the only thingI can complain is the bathroom door, doesn’t provide privacy, and didn’t close, other than that all good

Leisure Family_with_children

10/10

Exceptional

30 Nov 2021

Saima

In the center of the city, the staff is amazing especially Elisa!

Leisure Family

6/10

Pleasant

26 Feb 2020

Verified traveler

Hotel was great location but had no Parking garage and need to be upgrade. Room was very small comparing to others Petite Palace and old.

Leisure Family

8/10

Excellent

13 Feb 2020

Jessica

The hotel staff were excellent, however I booked my room for 3 people around 3 months before I went to Madrid. When I got there, they told me there was only one room with triple bed which was unavailable. I couldn’t complain though because Isabel let us check in 5 hours early. She was a sweetheart. However, the room was so hot (a/c is not available in the winter). Again, Isabel was so accommodating and gave us a fan. Also the room was really low. We kept bumping our heads and had to duck while walking from one spot to the next. Isabella and the free coffee and water made the hotel very bearable! Thanks.

Leisure Family

10/10

Exceptional

03 Jan 2020

Verified traveler

The location is wonderful! Right in the center of everything! It was clean and confortable and the staff was amazing!

Leisure Family

10/10

Exceptional

02 Jan 2020

Abigail

Great location, clean, friendly staff, modern look

Leisure Family

8/10

Excellent

23 Dec 2019

Teresita

Good

Good service! Not the comfort of Americans hotels!

Partner

8/10

Excellent

21 Dec 2019

Verified traveler

The room was over all pretty nice. The only complaints is the toilet is pretty well used, the room is stuffy and we can’t open the windows because it’s loud until 3am. The bathroom door doesn’t shut all the way so when someone is using it, everyone can hear. The staff was super nice, over all the place was pretty good

Leisure Family

10/10

Exceptional

04 Dec 2019

Verified traveler

We had an amazing time here and this hotel was situated perfectly between Malasaña and the City Center. Great service. Only small complaint is the weird wi-fi situation, which sometimes would not work, but other than that, great hotel with great convenience to everything

Leisure Partner

10/10

Exceptional

12 Nov 2019

Verified traveler

The staff was excellent and the location was perfect . The rooms and facilities were great.
Breakfast was outstanding .

Leisure Family

10/10

Exceptional

12 Nov 2019

Verified traveler

The location and staff were amazing .breakfast was very good with many choices

Leisure Family

10/10

Exceptional

19 Oct 2019

Rym

It's a perfect location in the center of Madrid, on Gran Via street, very close to the metro station. The Royal Palace, Puerta del Sol, and many other touristic locations, are just few minutes away on a walking distance.

Business Self

10/10

Exceptional

08 Sep 2019

ClaudioMeeks

The hotel its actually not too far from the Royal Palace and Gardens. its about 1km or over 1mile to the metro/bus station Monclea. Its located off a major street where one can shop or go to the theatre. Recommend. Good buffet for breakfast non included though.

Leisure Self

10/10

Exceptional

06 Sep 2019

Heikki

Perfect location. Friendly staff. Wonderful breakfast.

Partner

10/10

Exceptional

04 Sep 2019

luciana

Good stay, miscommunication about breakfast.

Hotel was clean and on a great location. It was a little small but comfortable. However, the was a miscommunication about breakfast. Front desk informed us that the breakfast was included and gave us the time when it was available. But when we checked out, the hotel charged us €90 for 3 days breakfast for 2 person. So the breakfast was not included n it is €15/person. It was just a simple breakfast n kind of pricey. You could easily walk out from the hotel n get a decent breakfast at a restaurant for half price. If the breakfast isn't included, please don't inform the guess that it is or at least inform the guess about the charge. Maybe that was my mistake too that I didn't double check what is included n what's not. We had a long flight and layover, arrived early morning but we couldn't check in until 2 PM, this hotel wasn't our only hotel because I booked many hotels since we have multiple destinations, and I can't remember all of the services and amenities that were offered. If they could have let us know before about the charges and that breakfast is not included, we wouldn't have this problem and this surprise charges. Overall, our stay was good, just a little disappointed about those charges.

Partner

10/10

Exceptional

31 Aug 2019

Verified traveler

A great hotel. Well located right near Gran Via and main shopping disyrict. We had a family room which was spacious and very suitable for our family of 4.
Would recommend this hotel for any stay in Madrid.

Leisure Family

10/10

Exceptional

27 Aug 2019

M.O.R.

Great location near the Gran Via, subway, Plaza del Sol, Royal Palace, etc. Helpful, friendly staff. We had a triple room on the main floor, which also had a little patio perfect for sipping some wine purchased from the nearby convenience store. Would absolutely stay here again. For some delicious nearby eats, try the row of Lebanese restaurants nearby.

Leisure Family_with_children

6/10

Pleasant

28 Jul 2019

Verified traveler

Nice rooms but very slow staff. If you want a quite place don't go to this hotel it is super close to a rooftop bar with loud music until late night. I wouldn't recommend.

Leisure Partner

8/10

Excellent

26 Jul 2019

Verified traveler

Good central place to stay.
Nothing to shout about really.
Everything was fairly basic.
If you're looking for a hotel in a good location at a reasonable price...
this is the place for you

Leisure Partner

6/10

Pleasant

11 Jul 2019

Pedro

The hotel was ok, but badly maintained.
Lacks maintenance.

Self

8/10

Excellent

09 Jul 2019

Xiaoying

Smart hotel choices

Perfect location to walk to the most attractions places in Madrid. Bus station, metro and grocery store are right in the corner of the hotel. Very convenient and comfortable stay. Service staff are nice, knowledgeable and friendly.

Family

8/10

Excellent

05 Jul 2019

Verified traveler

Good location and clean and good customer service

6/10

Pleasant

04 Jul 2019

Verified traveler

I think the price per night is a bit expensive. And also the minibar is expensive 3€ for a bottle of water.

Business_and_leisure Self

8/10

Excellent

24 Jun 2019

Verified traveler

The hotel is very close to the Palace and many shop and restaurants. in walking distance to the parks and many tourist sightseeing spots.

Friends_and_family Family

6/10

Pleasant

06 Jun 2019

Verified traveler

The location of this hotel is great

The staff at the front desk were a little rude, except for one of them

Room was spacious but the bathroom didnt feel very clean. There was graffiti on the bunk beds

Leisure Friends

8/10

Excellent

30 May 2019

Helen

Location was excellent, friendly and helpful staff. Breakfast was adequate, with a good selection. Only downside, bed was creaky, and mattress could have been firmer,, ended up with back ache next morning after first night.

Leisure Partner

10/10

Exceptional

24 May 2019

Geetha

The location is not so great for tourists.

Friends

10/10

Exceptional

18 May 2019

Verified traveler

Staff were super polite and we got a free upgrade due to the hotel being fully booked. Would definitely stay here again

Friends_and_family Friends

10/10

Exceptional

24 Apr 2019

Ana

The best Hotel in Madrid. Thank you. See you soon

Outstanding

4/10

Poor

19 Apr 2019

Verified traveler

The overall cleanness is fine and breakfast is good. Walking distance to city center and next to Plaza de Espana (for tour bus). This hotel is NOT a 4 star hotel, 3 star max to North American standard. No lobby, just a few tables for breakfast. The triple room we stayed in is tiny, with the smallest table ever seen in a hotel. The room has no sound proof. Very noisy at night from the street. Not worth the price and will not recommend.

Leisure Family_with_children

10/10

Exceptional

30 Mar 2019

Verified traveler

Great hotel and wonderful location.
The staff is really nice and helpful.
I would like to come back.

8/10

Excellent

24 Feb 2019

Jesus

Our stay was very nice. The hotel is in a great location, close and walking distance to all places we wanted to see like the Mercado San Miguel, Plaza De España and Puerta Del Sol. The breakfast really nice, I would just wished that it was varied ever day since we were there for 6 days and it was the same breakfast everyday. They had a nice light and healthy section.
If I had to say anything bad it was that the pillows were extremely hard and uncomfortable. The staff was very friendly and helpful.
Our only complaint was that the safe in our rooom stopped working on our third day there and it was fixed on the next day.

Partner

10/10

Exceptional

29 Nov 2018

Verified traveler

Convenient location, friendly staff.

Great location with close access to the Metro and major attractions. Staff is very friendly and helpful.

8/10

Excellent

27 Oct 2018

Alex

Great location
Extremely friendly and helpful staff
Excellent value for money
Room we had was very dark, on the ground floor, and the facilities were a little tired

6/10

Pleasant

01 Oct 2018

Verified traveler

Great location

Location is very good, staff excellent and friendly. Room needed a revamp ie mouldy in the shower and dirty walls. Bed very comfy. Overall the hotel is not 4 star but more like a 3 star. Madrid however was brilliant.

8/10

Excellent

19 Sep 2018

Grace

The entire staff deserves 5 stars plus. They were all amazing. The breakfast was well worth the price, and they were also very generous with amenities. The location of the hotel is right in the heart of the city of Madrid. Excellent location to get anywhere, and the hotel room itself is a four out of five (sheets and towels nice and clean). I would stay there again.

8/10

Excellent

09 Sep 2018

Lurie

Convenient and clean

Great customer service

Partner

10/10

Exceptional

07 Sep 2018

Rolando

When in Spain, Petit Palace is the only way

Love the location, the staff and cleanliness. Room was very comfortable.

Family

8/10

Excellent

03 Sep 2018

eliana

Great location

Really Good location,good staff,hot breakfast,tour agency next door.

Partner

10/10

Exceptional

01 Sep 2018

Sbae

Excellent boutique hotel in Madrid.

The picture of the room is a little misleading - I am not sure if there's room with that wide window in the hotel - mine didn't. - but room is spacious and comfortable.

Staff were kind and helpful, addressed a few of my questions kindly.

Breakfast is also excellent, good combination of hot breakfast and continental breakfast, one of the best was various drinks and juice selection.

Located just a few steps from metro station, also close to central location. It's just 10 min walk from Palacio Real and Opera, after a long day in Del Prado museum, it's nice to walk back to Plaza Mayor for refreshment and dinner then walk back to the hotel enjoying crowd of central Madrid.

10/10

Exceptional

17 Aug 2018

Estefania

Great hotel for a great price!

Fantastic Hotel, great location and lovely staff!

Family

10/10

Exceptional

05 Aug 2018

Alexander

Great value for money

Perfect hotel for families. Great location.
Minor drawback: we were staying at 6 floor which is loft. It was really hot in Madrid and air condition wasn't powerful enough to cool the room

Family

8/10

Excellent

04 Aug 2018

Edson

Nice Location Nice Hotel

Great Stay at a great point

Partner

8/10

Excellent

29 Jul 2018

Verified traveler

Nice hotel, neat the center of Madrid. Breakfast buffet was excellent. Great staff, taxi and metro near by. Walking distance to restaurant, shps and plazas. Negativa, our room had no windows and the slanted roof is a hassle( bumped our heads few times)

6/10

Pleasant

27 Jul 2018

Verified traveler

This room smelled like smoke and was a bit dirty.

Friends

10/10

Exceptional

23 Jul 2018

Erick

Hidden treasure.

Front desk personnel were amazing! Super friendly and so willing to make your stay the best. They go out of their way to help us by booking tours, telling us where to go for shopping, eating and entertainment... We will definitely stay here again!

Family

8/10

Excellent

04 Jul 2018

Carla

Good hotel for Madrid

Very central location, which it was easy to go back when we needed to rest. The room was very comfortable and very clean. Provided good breakfast in the morning.

Family

8/10

Excellent

02 Jul 2018

Juan G

Excellent location and friendly staff.

Family

8/10

Excellent

09 Jun 2018

Jane

Cleanliness needs a review

We arrived and made our drink in the breakfast area. It was dirty. The floor had not been swept and there were dirty plates on the sides. This was 10 o'clock at night. Good location. Nice bedroom.

8/10

Excellent

07 Jun 2018

Michelle

We would stay here again

Very clean and comfortable and great location. Easy to walk to the palace and restaurants. Would definitely stay here again.

Partner

8/10

Excellent

04 Jun 2018

Olivier

nice hotel for a family

The hotel is modern, clean and extremely well located. However, the breakfast can be very crowded and the staff a bit overwhelmed at times.

Family

6/10

Pleasant

28 May 2018

Michelle

Decent but a bit overpriced

Hotel has a great location near puerta del sol. Other than that, very basic rooms, a bit outdated or in need of some maintenance. Especially considering the price, for end of May. Also had a bit of an odd experience with some of our toiletries going walkabout. We double checked when we got home to ensure we had, in fact, packed those items. We did. As it was a minor inconvenience and nothing expensive, didn’t think too much more about it. Overall, not bad. Front desk staff very friendly and helpful.

Partner