Name: The First One Hotel
Address: C/Preciados, 44, Madrid, 28013, ES

8/10

Excellent

24 Jul 2026

VISHAL

Good clean room in city centre and economical

10/10

Exceptional

22 Jul 2026

raquel

Very good

Partner

10/10

Exceptional

21 Jul 2026

Diana

Very clean and spacious room and bathroom. Great location!

Family

6/10

Pleasant

20 Jul 2026

Sarah

Upon entering the hotel, I thought it was a back entrance because of how hidden, dark, and small the entrance was. There is no lobby, it is a check in desk with one elevator to the rooms. Our room was a tight fit for 2 people with 2 carry ons and one checked luggage. The bathroom in our room resembled an airplane bathroom in terms of size. A curved counter limiting the counter space, a toilet that will have your knees touching the sink, and a swinging glass bathroom door that does not offer any privacy whatsoever. After a few hours of my arrival I wanted to cancel the remainder of nights I had booked. I mentioned this to the front desk staff and they did not care to make amends, ask why I wanted to cancel, or offer any solutions to improve my stay. They did not care about hospitality which is upsetting and why I canceled my stay and went to another hotel in Madrid.

Family

4/10

Poor

20 Jul 2026

Julio

the ac was poorly maintained and the room is outdated. the staff is great

Self

6/10

Pleasant

14 Jul 2026

Omowale

No iron, poorly lit, small elevator, no rags

Partner

10/10

Exceptional

12 Jul 2026

Umaima

really nice staff and rooms

6/10

Pleasant

09 Jul 2026

Gideon

The initial impression was okay, but it quickly changed when they locked the hotel and locked me out in the middle of the night with no sign or prior notice. The phone rang multiple times without anyone answering. While I appreciate that they extended my stay upon my request, which I paid for, I was hurried to pay, as if I were running away, and they woke me up in the middle of the night. I already provided my card as a guarantor, so running up to my room to wake me up from sleep was totally uncalled for. Yet the overall service was average. Breakfast is charged per room at every other hotel, but they insisted on charging per head even though breakfast was used only once.

Partner

10/10

Exceptional

06 Jul 2026

Manuel

Clean room and great staff.

Partner

10/10

Exceptional

04 Jul 2026

Yohanny

Muy buena ubicación

Friends

10/10

Exceptional

02 Jul 2026

Gavan

Excellent location, great free breakfast, cold AC in the room. Overall a five star stay!

Partner

10/10

Exceptional

01 Jul 2026

David

Great Staff

8/10

Excellent

30 Jun 2026

Melissa

No notes. Place was good. I only wish there was a ramp to get into the hotel and not just stairs

Family

10/10

Exceptional

29 Jun 2026

Pedro

Front desk attention was superb. They helped with an early check-in

Partner

10/10

Exceptional

26 Jun 2026

John

Hotel pequeño, de tres estrellas, de forma q es básico, pero está muy bien. Excelente ubicación cerca de La Gran Via, Plaza España, La Opera, El Palacio Real, sitios donde comer y comprar, teatros, estación de metro, etc. El salón para desayunar es acogedor y cuenta con buena variedad. My Buena relación precio/calidad.

Partner

8/10

Excellent

19 Jun 2026

Danish

Location was amazing, walking distance to almost everything in Central Madrid or right next to metro & Gran via. Has elevator, small rm but A.C worked very well. Has TV & streaming available. Did not like the bathroom set up w/a glass door & our dr wouldn't close but we worked it out. It is however, a decent size bathroom for Europe. No fridge or microwave but that is to be expected for hotel rm. Would definitely stay here again. Did not wake up in time for Breakfast but heard it was gd.

Partner

10/10

Exceptional

18 Jun 2026

Alejandra

Location is great! Breakfast is delicious. Clean comfortable beds and wonderful bathroom. Highly recommended!

Self

10/10

Exceptional

17 Jun 2026

Kelly

Amazing hotel! Great location, wonderful staff. Very clean. Great water pressure!! Awesome breakfast.

Family

10/10

Exceptional

13 Jun 2026

Maria

Very well located. Beautiful rooms.

Family

10/10

Exceptional

13 Jun 2026

Umar

very central location nice clean property

Self

10/10

Exceptional

12 Jun 2026

Roy

Small boutique hotel well located with great staff and a excellent breakfast.

Partner

10/10

Exceptional

10 Jun 2026

Vance

The hotel room was wonderful. It was in a great location. Staff was wonderful and very helpful!

Partner

10/10

Exceptional

08 Jun 2026

Gary

Great location to walk around the city

Partner

10/10

Exceptional

03 Jun 2026

Jeffry

The location is ideal; within walking distance of shopping, metro stations, and taxis. Our room wasn't large, but I loved the tasteful decor, shower, comfortable bed, and cool lounger! Unlike so many of the modern minimalist boring hotel rooms, this one reflected the character of older Spain! 🇪🇸
The included Continental breakfast was delicious and conveniently located on the first floor.
The best feature though was a very sweet, helpful young woman who worked at the front desk! I wish I had gotten her name. She gave us restaurant recommendations, which were excellent, always greeted us warmly when we came into the tiny lobby. She even printed our tickets for a bullfight that were on my husband's phone! She was remarkable! And she spoke English as well as she spoke her native
language, Spanish! 👍👍🌟🌟🌟🌟🌟
I highly recommend this hotel!

Partner

10/10

Exceptional

31 May 2026

Darryl

Great boutique hotel in the heart of Madrid. It’s within walking distance to many of Madrid’s attractions. Close to plenty of restaurants and local fare. Very nice continental breakfast was included in our rate. The staff was friendly and helpful. It’s an excellent hotel to use as a base to explore Madrid.

Partner

10/10

Exceptional

31 May 2026

Desiree

The staff were so wonderful and extremely helpful! Lovely hotel! Great location!

Self

8/10

Excellent

30 May 2026

CAROLINA

Excellent location
Need a ramp for wheelchair and for laugagge o. The way in

Slippery shower almost fell every time I got in the shower

Self

10/10

Exceptional

26 May 2026

Michelle

Truly a hidden gem. Staff is amazing! Breakfast highly recommended. Walkable area. Beautiful room!

Partner

8/10

Excellent

19 May 2026

Barbara

The breakfast was tremendous and the staff were fabulous. Our room was impeccably clean but the lighting was poor especially in the bathroom. Having a good light by the mirror is essential for a contact lens wearer!

Partner

6/10

Pleasant

19 May 2026

Fiona

Friendly, helpful staff, comfortable room, good shower and a good selection of food at breakfast

8/10

Excellent

12 May 2026

Jeanette

This is a small hotel in an excellent area: close to Puerta del Sol, Gran Via, two metro stops. There are many restaurants nearby, and it is on a pedestrian street. However, cabs can drop you off a few yards from the door. Breakfast room is bright and the food good. The negatives are NO lobby to speak of: just two chairs and the registration desk. The room we had was of the 194sf variety pictured online. The size was a bit tight, but the bathroom appeared to be recently renovated with a nice, large shower and spacious sink counter. If you are very overweight, you may not squeeze into the toilet corner. Average folks will be fine. The biggest negative was that the room was very dark: small reading lamps (very small reading lamps) on either side of the bed, one dim overhead light, and one in the entry. There were windows, but they overlooked a dark alley--almost no daylight. It was hard just to pack the suitcases. Bed was comfy though, and it was all very clean. You can't beat the space for convenience. We stayed 4 nights with no problems.

Friends_and_family Friends

10/10

Exceptional

12 May 2026

Luis

Precio/calidad excelente, muy buena ubicacion y servicio. El desayuno es un poco básico y con poco variedad pero razonable para el precio

Partner

8/10

Excellent

10 May 2026

Ramon

The location is stunning. It is well-maintained, clean, and tidy. The Wi-Fi connection is excellent. The rooms are small but comfortable. The breakfast room is too cramped, with limited space, causing guests to wait long for the coffee machine. Service is generally good. The front desk is small but staffed by helpful personnel most of the time.

Friends

6/10

Pleasant

05 May 2026

A S M Rahat

The location, room, and staff were satisfactory, but the breakfast was quite poor—mainly due to very limited option and tight space.

Self

10/10

Exceptional

04 May 2026

Charlisa

Literally in the middle of everything. Location is perfect. Breakfast was okayish

10/10

Exceptional

03 May 2026

Martina

Centrally located hotel with specious room which had air conditioning, soundproofing and all necessary toiletries

Friends_and_family Family

8/10

Excellent

01 May 2026

Dolores

Rooms are small and not well lit.
Location is excellent - walk to Metro, restaurants, shopping, etc.

Friends_and_family Friends

6/10

Pleasant

30 Apr 2026

ROGELIO

El hotel en general se ve muy descuidado, todo alfombrado y las alfombras son viejas y huelen mal, las habitaciones pequeñas, normal para Europa, limpia pero como ya mencioné con mal olor a alfombra vieja, no tienen ningun área donde estar, un pequeñito lobby para 1 persona para recibirte y 2 asientos viejos para el visitante, no puedo opinar del desayuno porque nunca fuí, en internet te dice que 12 euros por persona pero en realidad son 20 y no me resultaba agradable el área para ir a desayunar, el personal amigable y la muchacha que hace la habitación muy bien, el sure acondicionado no lo puedes graduar , solo encendido o apagado. En mi opinión es un lugar solamente para ir a dormir, tienen cama cómoda, pero como muy bueno tengo que resaltar el área donde está ubicado, está paralelo a la Gran Vía, te facilita ir dondequiera sin mucho esfuerzo y en esa calle puedes comer y tomar lo que deseas sin tener que alejarte, ahí tienes desde Starbucks hasta cualquier tipo de comida, el precio que pagas que está alto es por la ubicación.

Partner

6/10

Pleasant

29 Apr 2026

Julie

Great central location, easy walking distance to a lot of sites and the train station. Very friendly staff, lovely breakfast to start the day. Rooms are fine just a little on the dark side. Our room was on the first floor so too close to all the action at night consequently we couldn’t have the windows open but higher up might be better. Overall a good start to our Spain trip.

Partner

10/10

Exceptional

23 Apr 2026

ludong

地理位置优越。

Family

8/10

Excellent

21 Apr 2026

Jesus

Room is clean and staff are helpful.

10/10

Exceptional

20 Apr 2026

Rona Po

Breakfast menu is ok

Friends

10/10

Exceptional

19 Apr 2026

Yaisa

Excellent staff, wonderful location!

10/10

Exceptional

16 Apr 2026

Karen

Location was great. My room didn’t have a door on the bathroom which wasn’t ideal for privacy. Room could have been a little cleaner. But overall great stay and would recommend based on location alone

Business

10/10

Exceptional

14 Apr 2026

Oded

Great location. Decent room

Self

10/10

Exceptional

14 Apr 2026

Mary

Very friendly staff from receptionist to cleaning staff and all in-between. Super comfortable bed, bathroom with all you need. Very clean!!

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Dawn

We loved our quaint little stay here for 2 nights! The location was absolutely perfect to walk about the city comfortably. Room was super cute and cozy, bathroom was great with lots of room. The lighting was extremely dim so hard to put makeup on each day but everything else was adorable. Breakfast was included on our stay and perfect to start our morning! Would highly recommend staying here!!

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

CHRISTIAN

Great location. Close to major attractions, restaurants, and public transport. Perfect for both sightseeing and business trips. Overall, a very convenient base for exploring the city.

Self

10/10

Exceptional

26 Mar 2026

John

Well located Hotel.

Business

10/10

Exceptional

24 Mar 2026

Julie A

I loved this place: clean, well-designed, great location, great staff.

Self

6/10

Pleasant

21 Mar 2026

Richard

Booked a deluxe double, unfortunately it was lacking anything which made it deluxe.
The room felt like it was in the basement, the window overlooked a rather grotty space between buildings, almost no natural light in the room. The room itself was very small, with nowhere to store luggage and only a small wardrobe with four hangers.
The bathroom door is glass, so if bathroom privacy is your thing you'll be in for a fright!
But if don't mind seeing or been seen on the toilet, then all will be well (and everything can be heard through said glass door!). The room was clean, the bed comfy and the curtains did make the room dark. The bathroom was ok, with a decent shower. Walls not the most sound proofed...

Breakfast was basic. Scrambled \"eggs\" and bacon the only hot food. Pastries, donuts, pancakes, meat, cheese, bread. All help yourself.
The hotel location is excellent. Restaurants and bars right outside. Two minutes walk to the metro and Gran Via. Opera and Plaza Mayor less than 10 minutes walk.
An OK hotel, but certainly not a 4* experience (more like 2 to 3).
All the staff were fine, very courteous and helpful.

One thing to beware (and this isn't a hotel issue), my taxi from the airport dropped me up on Gran Via - so a shortish walk to the hotel.

Partner

10/10

Exceptional

20 Mar 2026

Timothy

Good location central and walking distance to everything but quiet. Updated and clean room.

Partner

10/10

Exceptional

17 Mar 2026

Maria

Probably one of the best hotels I’ve stayed on. The customer service here was fantastic and the hotel was beautiful. Everything extremely clean and the breakfast was delicious. Absolutely the best! I’m definitely coming back

Business Family_with_children

10/10

Exceptional

05 Mar 2026

Dolores

Lovely little hotel, smaller than I expected it to be. The lobby area is tiny but adequate for me to check in ok.
All staff acknowledged you & were very friendly.
The room was clean & well presented. The view from the window was nothing to look at. I had a view of offices & people working in them. There were also clothes hung up in the small area from the window view.
The breakfast was adequate. The room is quite small & I think you may have to wait for some time to get a table, when the hotel is full.
I would definitely stay here again. It is in a great location & I loved it

Self

8/10

Excellent

04 Mar 2026

Laura

We stayed 3/1-3/26 there is no way to cool the room and no fan. The room although nice was hot and stuffy to sleep. Windows open but it is way to noisy all night long, garbage trucks, horns blaring, laughing and hollering non stop. Hotel is on a very busy street centrally located. Next time i would bring a bedside travel fan. Breakfast was good.

Partner

10/10

Exceptional

04 Mar 2026

Darlene

Beautifully decorated hotel in public areas and room. A real feeling of elegance. Perfect location on a pedestrian street, central to major plazas and monuments.

Partner

10/10

Exceptional

23 Feb 2026

Alejandro

Staff was generous

10/10

Exceptional

19 Feb 2026

Elizabeth

Room and hotel overall was very clean. Amenities were great, including breakfast in the morning. Staff was super friendly and accommodating, even extending our stay in our already assigned room when weather ruined our plans to leave Madrid. Great location, close to shopping, restaurants, subway stops, etc.

Partner

10/10

Exceptional

16 Feb 2026

Rony

Everything was good. Liked breakfast.

10/10

Exceptional

01 Feb 2026

Jean

Great staff, early Check in, nice bed and great breakfast

10/10

Exceptional

25 Jan 2026

Cathy

Great accommodation

Business_and_leisure Partner

8/10

Excellent

20 Jan 2026

JANE

Room was very clean, plenty of space, super bathroom & shower. The coatstand was a game changer as there never seem to be enough hooks in hotel rooms. Nice to have an ice bucket with ice provided when requested. Breakfast was adequate - fairly basic. We asked for extra Nespresso pods for the room on a couple of occasions & were told it wasn't possible! The allocation is one each per day. The staff were really friendly & helpful & the location was just brilliant.

Leisure Family

10/10

Exceptional

15 Jan 2026

MARCIA

Everything was excellent. Special recognition to Maria for her superb service in providing A+ recommendations for restaurants and sight seeing opportunities. Her style was just perfect. Also, Kathleen for her excellent presentation as well. The housekeeping staff did an excellent service in maintaining the room as well. We definitely would come back to this hotel. The location was ideal.

Partner

8/10

Excellent

14 Jan 2026

Daniel

Perfect location. Clean. Helpful staff

Leisure Friends

8/10

Excellent

06 Jan 2026

Abdulaziz

At the city centre

Leisure

10/10

Exceptional

04 Jan 2026

Melissa

This is one of the cleanest hotels I've ever stayed in. Absolutely top notch housekeeping staff from top to bottom of the building. Very helpful and friendly front desk. Great bathrooms, close to soundproof walls, zero complaints here.

10/10

Exceptional

31 Dec 2025

Bruce

Yes very nice and the breakfast was amazing

Leisure Partner

10/10

Exceptional

31 Dec 2025

Mikko

Great room, excellent service

Leisure Partner

10/10

Exceptional

25 Dec 2025

ANNE

There was no kitchen

Leisure Partner

10/10

Exceptional

17 Dec 2025

Robert

Rooms were very clean. Katie and reception was very accommodating and helpful. Breakfast was also good. Location was amazing!!

Partner

8/10

Excellent

17 Dec 2025

Ling Sheng

Great location, plenty of options for eating!

Partner

10/10

Exceptional

11 Dec 2025

Carlos L

Friendly staff very accommodating….

Partner

10/10

Exceptional

08 Dec 2025

Maria Clariza

The convience and close to everything.

10/10

Exceptional

05 Dec 2025

Juan

Great location, clean and nice place

Leisure Family

10/10

Exceptional

30 Nov 2025

Elena

Very nice hotel with a central location.
Room was clean, spacious, nicely decorated.

Leisure Partner

8/10

Excellent

28 Nov 2025

Julie

Small hotel, near several Metro stations. But also very central so easy walking to Madrid’s attractions.
Staff friendly & helpful.

Partner

10/10

Exceptional

28 Nov 2025

Edmond

Great location at affordable price. Breakfast included is a good deal.

Leisure Partner

8/10

Excellent

24 Nov 2025

Jeffrey

The pros: Staff was very helpful - top notch. They were able to accommodate an early check in without issue. Offered great recommendations for dinner. The daily breakfast was fresh and delicious, served in a beautiful room. The hotel location was excellent and central to all the sights.

The cons: The trash bin in the bathroom still had discarded hygiene products in it when we checked in. The staff was still in the hall so they were able to attend to it right away but super gross nonetheless. The bathroom door is made of glass with golden designs throughout so you can't totally see in but if you prefer privacy when you use the bathroom, you will have to adjust expectations. Finally, the air conditioning was off when we arrived (mid-November) but the heat was on. There was no way to cool the room down - we asked. This made for uncomfortable sleeps.

Good enough value for the location.

Leisure Partner

10/10

Exceptional

23 Nov 2025

Nancy

Nice staff, good location and comfortable space

Self

10/10

Exceptional

19 Nov 2025

Frank

No problems over our long weekend ideal hotel with all sites within walking distance and three different metro stations close by going in different directions for even more exploring

2/10

Poor

18 Nov 2025

Naryis

Super small bedroom hardly any space for luggage

Partner

8/10

Excellent

13 Nov 2025

donal

Location excellent
Friendly staff

Partner

10/10

Exceptional

12 Nov 2025

Steven

Everything was great...great(staff) reception, great room, very clean and not worn at all. We had a junior suite on the 5th floor facing the street...a little noise but not excessive.
Great position and private parking right beside the entrance...Highly recommended.

Leisure Partner

8/10

Excellent

12 Nov 2025

Petter

Can hear the other rooms, small rooms, good service, mid breakfast

Leisure Family

10/10

Exceptional

11 Nov 2025

SeowSiong

Au usual an amazing stay

Leisure Self

10/10

Exceptional

06 Nov 2025

Ruth

Excellent breakfast. Good location to get to the Metro. We arrived early and they allowed us into our room immediately. I give them 5 stars.

Partner

6/10

Pleasant

04 Nov 2025

Reina

No Air conditioning tha was the only issue

Leisure Partner

8/10

Excellent

02 Nov 2025

Van

Great location, everything within walking distance, Clean room with comfortable bed.
Negative; wifi very weak, no AC when we stay in October, must keep window open to have cool air then the noise at night till midnight.

Leisure Partner

8/10

Excellent

30 Oct 2025

Neil

Good room, good breakfast, no lounge or bar though

Business

6/10

Pleasant

27 Oct 2025

Judy

Great location - close to everything! Felt safe! Room was cozy and the bathroom was nice.

The photos on the listing showed that the room would have a view but unfortunately the room I was given had no views and was just cement and no natural light came in... so for that, the room felt overpriced.

The staff at time of check in felt like he didn't know what he was doing... But the staff the following day was excellent - she was very friendly and helpful with recommendations.

Leisure Self

10/10

Exceptional

23 Oct 2025

maryann

Perfect for our long weekend in Madrid

Check in was very easy and the location is awesome- lots of restaurants and bars nearby. Very close to a couple different metro lines. Staff was very helpful. Complimentary breakfast was great (espresso machine, lots of options for breads, proteins, juices, etc). The room was clean and had the bed was comfy. Shower had plenty of hot water and they even gave you slippers to use while you're in the room

Partner

10/10

Exceptional

22 Oct 2025

Helen

This one is a little gem!

A 45 room boutique hotel in the best possible place in Madrid for easy walking to everywhere - it was simply perfect in every respect. We requested a room with a terrace so we could enjoy outdoors as well - stayed a week. It’s on a walking boulevard and lively as anything but the hotel rooms are modern and it is quiet as a pin at night.

Partner

10/10

Exceptional

19 Oct 2025

Samantha

Staff was impeccable. So friendly, gracious, helpful. Location could not have been better. Rooms are beautifully decorated, clean, spacious. Beds are comfortable. Bathrooms are clean, luxurious, modern. Would definitely stay again.

Leisure Friends

6/10

Pleasant

16 Oct 2025

Fergal

Friendly reception staff and great location, but awful eggs and veggie options for breakfast, and we wanted a queen bed but got incredibly uncomfortable twin beds

Partner

10/10

Exceptional

16 Oct 2025

MARTHA

Average

Leisure

10/10

Exceptional

12 Oct 2025

William

Great location and friendly staff. The breakfast was good!

Friends_and_family Family

10/10

Exceptional

06 Oct 2025

Nancy

Breakfast was good. Hot items were only lukewarm. Breakfast workers were not very friendly. Loved the location! Close to activity. Front desk staff was very nice and helpful! Clean room. Air conditioning worked well. WiFi was not reliable.

Leisure Family

10/10

Exceptional

04 Oct 2025

elena

Very helpful reception staff named Mariya and excellent location for dining and shopping. The room is on a smaller size but very clean. Breakfast is plentiful and has may choices.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Linet

Muy buena ubicación, muy lindo, el desayuno muy bueno!

Leisure Partner

10/10

Exceptional

25 Sep 2025

Michael

The property is perfectly located close to everyrhing. We walked to every attraction and was in a great area. This was our first time in Madrid and happy I chose the location.

Leisure Partner