Name: Dear Hotel Madrid
Address: Gran Via, 80, Madrid, 28013, ES

10/10

Exceptional

19 Jul 2026

Sondra

Location was walkable to most of the city. Really enjoyed the rooftop plunge pool after a hot day of sight seeing. Loved the filtered water stations to refill our water bottles. Staff was very friendly and helpful.

Partner

10/10

Exceptional

05 Jul 2026

Nelson

Excellent location, extremely crowded and €40 per night parking is two blocks away, so better plan your travel, roof top bar offers incredible views and the staff is very attentive, service was good, rooms are clean. Overall 5 stars if I ignore the hotel’s response to an incident where the elevator broke down and no staff was able to help us out, technicians were delayed and unable to help at that time, mind you it was only 23:30 and we had to call a rescue team ourselves (luckily a local was with us when the emergency happened) otherwise we would’ve been stuck still because our phone service isn’t local, therefore we can’t make that type of calls. We got offered a breakfast or a bottle of cava (which we accepted) for the incident.

Business

10/10

Exceptional

28 Jun 2026

Susan

Amazing hotel and staff. Simply beautiful. Gorgeous view from room. Spectacular rooftop pool and bar. Staff are incredibly welcoming and helpful. 10 out of 10.

Self

8/10

Excellent

27 Jun 2026

Lisa

The location and staff were great, good value for money given how central the location was. However the hotel quality and amenities make this hotel a 3-star at best; rooms are quite outdated and bathroom feels dark and stuffy.

10/10

Exceptional

27 Jun 2026

Michelle

The staff were so friendly & helpful, excellent location right on Plaza de Espana, Metro Line 3, so easy to get anywhere, and the rooftop pool and bar were what drew me - they didn’t disappoint - not least as I was there for a major heat wave. I’ll stay again when I come back next year for sure.

Self

6/10

Pleasant

25 Jun 2026

Tasha

During check-in, I was told breakfast was included, but at checkout I was told otherwise. The complimentary Wi-Fi was also very unreliable, even after I was provided with a router.
The biggest issue, however, was the air conditioner. Whenever it was running, there was a very loud noise coming through the wall, along with an electrical-like smell, as if the unit was overworking. It made the room uncomfortable and made it difficult to relax or sleep.
Would I stay here again? Possibly. The rooftop was beautiful, the location is excellent, and the staff was very accommodating. However, the air conditioning issue significantly impacted my stay, and I couldn't wait to check out so I could finally get a good night's sleep in a cool, quiet room.

Self

8/10

Excellent

23 Jun 2026

Terrance

Great hotel with exceptional staff. Room was cleaned everyday with fresh towels. The hotel is in a good location. Loved my stay.

Family

8/10

Excellent

23 Jun 2026

Ira

This is a very, very well-located hotel with a great rooftop bar (and no need to imbibe). It has a fabulous view of the city. The hotel is contemporary in design, but not as well thought out as it could be. There was no work surface in the room that made it easy to use a laptop. There is no shelf in the shower to hold anything. No in-room coffee pot. The \"eye\" for design conflicts with usability. More easily correctable is its little-less-than-acceptable housekeeping. The management needs to spend a tad amount of time supervising its staff. The same situation exists at the front desk. The hotel's management is just a little short of what it would take to make it great.

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

Daniela

Great

10/10

Exceptional

16 Jun 2026

Jack

Lovely hotel with welcoming staff

10/10

Exceptional

16 Jun 2026

Migdalia

I had a wonderful stay at Dear Hotel Madrid. The rooms were clean, comfortable, and very well maintained. The hotel itself is modern, attractive, and kept in excellent condition.

The staff was friendly, welcoming, and always willing to help with any questions or requests. One of the best features of this hotel is its fantastic location. It is right in the heart of Madrid, on the city's \"Broadway\" (Gran Vía), and directly across from Plaza de España, making it easy to explore many of the city's attractions on foot.

Overall, I had a great experience and would definitely recommend Dear Hotel Madrid to anyone visiting Madrid.

Family

10/10

Exceptional

15 Jun 2026

Lydia

The Property was well placed, right in the centre of Town. The Staff were excellent and very helpful.

Family

10/10

Exceptional

12 Jun 2026

Sasha

Dear Hotel was a perfect boutique hotel located in the heart of Madrid. There are many restaurants and stores nearby and it’s close to the metro. The hotel has a very small pool but it was a perfect way to cool off after a day of exploring. The view from the rooftop was spectacular! The staff were very friendly and gave us recommendations of things to do. Gianmarco was truly the best! He always welcomed us with a smile. Our stay was nothing short of amazing.

Family

10/10

Exceptional

11 Jun 2026

Brittany

Room size was perfect when travelling with a baby. Staff always so pleasant.
Location was the best part!!
Clean and luxury feeling. Breakfast was a good added bonus

Family_with_children

2/10

Poor

10 Jun 2026

Michael

Make sure you book a fully refundable room as they wouldn’t let us out of our reservation when our flight was changed by the airline eventhough we were 30 days out. What a scam!

8/10

Excellent

09 Jun 2026

Francis

Nice hotel with friendly and helpful staff. However, the pool was small and not clean. And whoever heard of pushing two single beds together in lieu of a king sized bed?

Partner

10/10

Exceptional

04 Jun 2026

Alan

Cecilia at reception and all staff were friendly, helpful, and customer focused. Will recommend to our colleagues and friends

Partner

10/10

Exceptional

01 Jun 2026

Ashley

-great location: right on gran via
-love the pool/bar area on the rooftop with nice view
-very clean
-nice staff
-we got a room with terrace it was amazing

-i would stay here again if i ever come back to madrid. highly recommend!

Partner

4/10

Poor

26 May 2026

Erica

The room was not very clean. It had dirt on the bathroom sink and hair on the bed. I had paid for my breakfast via Expedia and when we went to eat breakfast I was turned away until they were able to reclarify with the front desk. One morning, I set up my own table for breakfast as there was a delay in clearing the tables for the next group of people.

Partner

10/10

Exceptional

26 May 2026

Jean max pierre g

Location. Excellent service

Partner

10/10

Exceptional

25 May 2026

Arunit

Great staff! Some of the check in staff were extremely helpful and friendly.

The rooftop bar is nice but the restaurant staff and service were atrocious.

We walked out one day from the restaurant because we waited close to 30 mins to order. We let the staff know that we will be leaving because we didn’t like the service and have decided to go somewhere else. They didn’t say anything but then I got an email where they marked us as a “no show” trying to charge us 30 Euros each.

We immediately reported this to the check in staff an they took care of it. I wouldn’t dine here at all. Maybe goto the rooftop for a quick drink..

Partner

10/10

Exceptional

25 May 2026

Olivette

The Dear was FANTASTIC!
Our stay couldn't have been any better.
Location, the room...everything.
Maria at breakfast was a doll.
All of the staff was top notch. Will definitely be back!!

Partner

10/10

Exceptional

22 May 2026

Carrie

The location is convenient, metro and shopping are nearby. Staff is friendly and helpful.

Family

10/10

Exceptional

21 May 2026

Sonia

Great hotel in get location. Staff is friendly and very helpful.

Self

10/10

Exceptional

15 May 2026

Virginia

Staff very friendly. Rooms very comfortable. Great location

Friends

8/10

Excellent

15 May 2026

steven

Fresh nice breakfast. Reasonable value. Staff great, really lovely. Basic amenities and small reception area, limited seating. Had to book breakfast time as small seating area. City centre location great.

Family

10/10

Exceptional

13 May 2026

GLADYS

Me encantó el hotel, limpio, acogedor, bien ubicado, cerca de todo, personar muy amable.

Self

10/10

Exceptional

28 Apr 2026

Michelle

The staff were extremely helpful and friendly. The rooftop bar had excellent views and places to lounge. The morning buffet was yummy and the larger balcony’s available on the upper floors are a great way to relax in a lounge chair. The small pool was an excellent way to dip in and cool off and had additional beautiful views

8/10

Excellent

26 Apr 2026

Beatrz

Very nice and helpful staff

Family

10/10

Exceptional

14 Apr 2026

Christos

Clean room and friendly staff

Friends_and_family Family

8/10

Excellent

13 Apr 2026

Alannah

Absolutely lovely reception staff, super polite accommodating and helpful. The hotel is in a great location, there is so much to do around. Only thing it might be too chaotic for some as it is on a very busy main street (but luckily no noise in rooms). Our rooms were cleaned every day and the place was spotless when we arrived. Only main improvement would be for there to be better service on the rooftop bar, we arrived to sunbathe on a Friday morning and there was no service attention, also they had building works going on. They are missing a trick not taking drinks and bar snacks orders as I’m sure guests would have loved it!

Friends

10/10

Exceptional

12 Apr 2026

Hong

Nice location, nice and clean room, friendly staff, beatiful roof top , highly recommended

Family_with_children

6/10

Pleasant

10 Apr 2026

Luisa O

We did not eat in the hotel

Family

6/10

Pleasant

02 Apr 2026

Mohammad

It was very hot in April. No A/C

6/10

Pleasant

20 Mar 2026

Brandon

We wouldn’t stay here again - it has potential but two things really stood out that people should be aware of when booking.

Notice that no one mentions the beds being comfortable in their reviews…. that’s because they aren’t.

The other thing is that it smells like a Hollister store. And just like a Hollister store, they use way too much fragrance that it’s overwhelming, to the point we’d get a headache if we were in the elevator lobby too long so we’d run through and take the stairs to avoid lingering. We smelled the scent blocks away from the hotel thinking it was another store with the same smell, nope, it was us covered in it. They asked for feedback after our first night and we told them this and they did nothing to change it the next 3 days.

The hotel is beautiful, great location, the staff was friendly and helpful at check in, the rooftop bar is nice, but don’t be drawn by the rooftop pool picture as your reason to book here unless that’s your main reason.

At check out, they literally asked us to give them a 10 star rating and use their names so they’ll get money. I just think that’s unethical and reviews should be honest so travelers know what they are booking. They even handed me a card that asks for a 10 star review…

8/10

Excellent

13 Mar 2026

Alisha

Great roof top views. Close to shops and walking distance to attractions.

Friends

10/10

Exceptional

04 Mar 2026

Darren

Great location, incredibly helpful staff, spacious rooms and a great view.

Self

10/10

Exceptional

28 Feb 2026

Stephen

Friendly and helpful staff greeted us every time we came through the door. The hotel is quaint, but immaculately clean and well designed. Great beds, nice shower and plenty of space in the bathroom. Our room had an excellent view of the plaza and the views from the rooftop bar were even better. The metro station is directly in front of the hotel entrance and countless restaurants are only a short walk. This street is also Madrid's equivalent to Broadway and has all the theaters running major productions (we splurged and got last minute tickets to The Lion King because we couldn't pass on the opportunity). Central to everything you'd want to do as a visitor to the city. Great price, great amenities, and you couldn't find a more convenient location.

Partner

10/10

Exceptional

20 Feb 2026

Davorka

We love this hotel! Everyone is welcoming and friendly. The roof deck and the pool have a spectacular view. We would definitely stay here again!

Friends

10/10

Exceptional

13 Feb 2026

Emily

Room was clean and staff were very friendly and helpful.

Leisure Family

10/10

Exceptional

16 Jan 2026

Joy

Clean rooms and very friendly staff!

Leisure Family

8/10

Excellent

06 Jan 2026

Reimundo

Clean room and good space for family. Nice roof deck and decent breakfast options. Central location in Madrid. Room windows were great to keep out the outside noise.
But WiFi was spotty and streaming to tv non functional in one room because of WiFi

Leisure Family

10/10

Exceptional

19 Dec 2025

Rafael

Elena at the front desk was outstanding—helpful, knowledgeable, and genuinely welcoming. She went above and beyond to assist us and made our stay much more enjoyable. The hotel is in a fantastic central location, making it very convenient to get around. My family and I were very satisfied with our stay and truly appreciated the excellent service we received.

Leisure Family

10/10

Exceptional

30 Nov 2025

Conner

Elena at the front desk was amazing, everyone was incredibly hospitable. Hotel was in the perfect location, right next to the metro and nearly everything we wanted to see was walkable. The downstairs area was incredibly helpful for us to decompress, change, and go about our day before our 3:00pm check-in. I would stay here again in a heartbeat.

Partner

6/10

Pleasant

30 Nov 2025

Danielle

I booked this hotel for the airport shuttle service. It said to mention this so it could be scheduled. When I checked in (Friday) I mentioned needing the airport shuttle on Monday morning. I was told they could help me schedule a taxi. No shuttle. Phone in the room didn’t work so I had to go to the lobby to make a request. Coffee was only instant. Breakfast didn’t start until after 8am so we were unable to use the breakfast we added to our 2nd night. Rooms were fine but shower amenities did not fit in the holders and could not be used. A weird side table blocked the fridge and needed to be moved to access it. Without the airport shuttle I would definitely wouldn’t stay there again.

6/10

Pleasant

17 Nov 2025

Hugo

Ok

6/10

Pleasant

17 Nov 2025

Hugo

Ok. Nothing great

10/10

Exceptional

17 Nov 2025

Christopher

Really super helpful and friendly staff, really nice rooms and super clean.

Self

6/10

Pleasant

15 Nov 2025

jingchun

Room is just OK.

10/10

Exceptional

01 Nov 2025

Dominique Germaine

Great location in the heart of Madrid. The property itself is very nice, with comfortable rooms and pleasant accommodations. The staff was generally helpful, though service could be a bit more attentive at times. Overall, a good stay and excellent value for the area.

Leisure Self

10/10

Exceptional

27 Oct 2025

Juliette

Clean room | Great area | Very nice and friendly staff | Definitely considering staying here in our next trip to Madrid

Leisure Friends

10/10

Exceptional

27 Oct 2025

Nikhil

Loved the location and cleanliness. Roof Top was great too

Leisure Self

10/10

Exceptional

22 Oct 2025

Gail

The selection could have had more variety.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

karla

The staff were really nice, AC worked perfectly fine. Lived the location was very convenient.

Leisure Family

8/10

Excellent

17 Oct 2025

gines

THE LOCATION IS GREAT HOWEVER THEY SHOULD INCLUDE INSTRUCTIONS ON PARKING.

Friends_and_family Family

8/10

Excellent

16 Oct 2025

Robert

City Break

The only complaint was the lack of tea and coffee making facilities in the room. Otherwise, the hotel was great.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Mirelys

VERY GOOD

10/10

Exceptional

29 Sep 2025

Shane

Walking distance to tourist spots and train station

Leisure Partner

2/10

Poor

28 Sep 2025

Taislene Da silva

In the photo it looked like a bigger space, but it was extremely cramped, with employees providing services reluctantly!

Leisure

6/10

Pleasant

28 Sep 2025

Monica

The hotel is in a safe, convenient location — great for shopping, public transportation, and walking around the city. However, the room was disappointing: the bed was uncomfortable, there was noticeable dust throughout (including on the eucalyptus plant), and the bathroom had an unpleasant smell upon arrival with stains on the shower floor and walls. Breakfast was also underwhelming, with limited options and overly oily fried eggs despite the staff’s friendly service. On a positive note, the gifts provided (tote bag, sandals, and wine) were a thoughtful and rare touch that we truly appreciated.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Caroline

Staff were were extremely helpful and lovely. Great comfortable beds, nice clean simple room.

6/10

Pleasant

17 Sep 2025

Maria Isabel

No coffee facilities in the room

Leisure Friends

10/10

Exceptional

14 Sep 2025

Holly

Lovely hotel, easy to walm to most of the areas in madrid and right next to the metro, which made getting around and to and from the airport really easy, rooftop bar great with lovely views, especially at sunset, pool more for a quick dip and those who want to instagram their experience than for proper swimming but nice to cool off. Staff really welcoming and friendly. Breakfast also good, and with again lovely views.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Nakis

Loved the roof top restaurant and pool and the views. Restaurant staff at breakfast were great.

Leisure Partner

8/10

Excellent

08 Sep 2025

Brea

Property is in a great location. Staff was great, we checked in late at night. Misleading about amenities like coffee and snacks (all in vending machines, not free.) No staff at the bar by the pool from 12:00-14:00 while we were visiting. We were placed in a room on the first floor and it was extremely noisy & bright being so close to the street.

10/10

Exceptional

26 Aug 2025

Graham

Exceptional hotel. Staff were so friendly and helpful. Room was first class. Literally a few steps from metro entrance. Breakfast was very good with plenty of choice. Rooftop bar was added bonus.

Leisure Family

10/10

Exceptional

18 Aug 2025

Gabriel

Perfect location and service

8/10

Excellent

16 Aug 2025

Graham

Nice hotel

Very good hotel downtown Madrid

10/10

Exceptional

15 Aug 2025

Julien

Everything

Leisure Partner

10/10

Exceptional

08 Aug 2025

Anush

Great spot, great service, breakfast was amazing!

Family_with_children

10/10

Exceptional

04 Aug 2025

Kelly

What a bargain and lovely location. Would stay here over and over!

Business_and_leisure Partner

10/10

Exceptional

31 Jul 2025

Melissa

Great customer service and room was outstanding!

Leisure Partner

10/10

Exceptional

30 Jul 2025

Gabriel

Very helpful staff

10/10

Exceptional

23 Jul 2025

Andrea

Amazing! Perfect location. Wonderful staff. Clean room
Highly recommend if you’re able to get a reservation. We will be back!

Leisure

10/10

Exceptional

14 Jul 2025

Alan

Very central location and family room for 4 of us was perfect. Very friendly and helpful staff. Definitely will stay again if ever back in Madrid.

Leisure Family

6/10

Pleasant

14 Jul 2025

Verified traveler

Madrid stay

Nice hotel in a great location however sadly the room was disappointing for the price we paid. The room on the 1st floor was loud at night with metro and street traffic. The curtains were not very good with the room letting in the street light outside the window. Finally the air conditioning would work for 2 hours then switch off so was warm overnight

Partner

10/10

Exceptional

12 Jul 2025

Edgar

Muchas gracias todo bien

Leisure Family_with_children

6/10

Pleasant

09 Jul 2025

Mike

Mid hotel at best.

8/10

Excellent

07 Jul 2025

Anna

Service was great

Leisure Family

6/10

Pleasant

27 Jun 2025

Denticart

Cute and fun hôtel. It’s right in the center which makes it easy to commute. The staff were very Nice and accommodating. Some of the things I had issues with are 1. I think they allow people to smoke in the rooms and there’s a cigarette stench left over. 2.The hallway smelled like a bad men’s purfume. The scent was way too strong, felt nauseous every time I walked out. 3. To grab breakfast and dinner, a reservation must be made, which is not ideal if you decide to change plans. I also didn’t like that they didn’t have a proper lounge area so I can work. They have a rooftop bar, but you can’t order drinks and bill it to the room. Needed to walk with a credit card at all times. The bar tender was also a bit rude. But overall, it’s a nice place.

Leisure Family_with_children

10/10

Exceptional

18 Jun 2025

Brian Norman

Another lovely stay at this first class hotel. Right on the centre of Madrid and metro, bus and taxi outside front door. Really friendly staff and amenities.

Leisure Partner

6/10

Pleasant

03 Jun 2025

Verified traveler

The staff and house keeping were excellent. It is centrally located so street noise is to expected. However it was excessive. Sirens through the night every ten to fifteen minutes all night long. Partying on the street with yelling and carrying on 70% of the time. Difficult to sleep through the night. I have never been in a hotel anywhere that you have to pay 10 euros for a bucket of ice for your drinks in the room. They did have a water distillery on every floor which was a positive. Metro at your doorstep was also a positive. The front desk staff were very attentive and helpful and they spoke English which is big positive. Rooftop pool was out of order which was a disappointment but the bar on the roof offered a nice panoramic city view but limited seating.

Leisure Partner

4/10

Poor

02 Jun 2025

Paul

Mid sold!!!

1. pool was under renovation
2. Room no balcony

Friends_and_family Family

10/10

Exceptional

28 May 2025

Christopher

Great location

Leisure Self

10/10

Exceptional

26 Apr 2025

Cindy

Loved the suite on the 12th floor! Beautiful and spacious. Super friendly and helpful staff at the front desk.

Leisure Family

10/10

Exceptional

26 Mar 2025

Rafael

The manager Sofía was awesome

Leisure Partner

10/10

Exceptional

24 Mar 2025

Brian

The staff is so friendly and the location is the best!

Leisure Family

6/10

Pleasant

14 Mar 2025

Carol

The hotel did not disclose that there was no air conditioning during the winter months. The room was very hot and uncomfortable causing it very difficult to sleep. My room was located off the street and it was nosy. I did like the watering station.

Leisure Self

8/10

Excellent

26 Feb 2025

Victor

Right in the heart of the main avenue

Leisure Partner

10/10

Exceptional

26 Feb 2025

Kirsten

Lovely 2 night stay in this hotel. Friendly staff and clean comfy rooms

Leisure Family

6/10

Pleasant

07 Feb 2025

Jose

I used to love staying at this hotel during my early years working in Madrid, shortly after it first opened. However, I stopped coming because both the staff and the overall atmosphere felt cold and unwelcoming. This time, I decided to give it another chance and booked a suite only to be reminded why I won’t be returning.

Leisure Partner

10/10

Exceptional

10 Dec 2024

Craig

Really great hotel in a perfect location to see Madrid. The staff here were really helpful and friendly. Definitely stay here if you visit.

10/10

Exceptional

06 Dec 2024

Dinah

The hotel is right at the heart of Granvia..felt like I’m in time square coz we came in right in time of their Christmas celebration where they lighted up the streets of the city. The hotel itself is 5 star quality, the rooms are well decorated, bed and bedding’s are nice and neat, bathroom is clean and fancy. Breakfast was included in our stay and it was worth it. All the staff are nice and courteous and accommodating. Will definitely come back to stay here on our next trip..will recommend to friends as well.

Leisure Family

10/10

Exceptional

22 Nov 2024

Jayne

Amazing Hotel

Amazing hotel in a perfect location.
Great value
Spotlessly clean

Partner

8/10

Excellent

01 Nov 2024

Mingwei

Good hotel

Leisure Family

6/10

Pleasant

27 Oct 2024

Guadalupe

Staff was very cold and unwelcoming. Pool was not heated. No place to sit and enjoy the pool. Falsely advertised.

10/10

Exceptional

19 Oct 2024

Jessica

Excellent location. Everything walking distance. Wonderful breakfast/rooftop. Rooms are lovely and modern.

Leisure Family

10/10

Exceptional

04 Oct 2024

Caroline

Clean central location with great pool rooftop bar.

Leisure Partner

6/10

Pleasant

28 Sep 2024

Lauren

I chose this hotel for the rooftop views and pool and the views were spectacular! The location was also perfect, right beside a metro station and very close to another. Lots to see and do in the area on foot. Overall the hotel doesn’t have much to offer, a very small outdated lobby, very old washrooms for public use and no other communal areas. The room was nice and I had a good view but it wasn’t very clean. There was lots of dust and dirt around the room and it seemed it had been tidied but not properly cleaned.

Leisure Self

10/10

Exceptional

25 Sep 2024

Jeffrey Rodrigues

Yes it is