Dear Hotel Madrid

Spain , Madrid
Madrid, Gran Via, 80
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100 reviews shown

10/10

Exceptional

04 Mar 2026

Darren

Great location, incredibly helpful staff, spacious rooms and a great view.

Self

10/10

Exceptional

28 Feb 2026

Stephen

Friendly and helpful staff greeted us every time we came through the door. The hotel is quaint, but immaculately clean and well designed. Great beds, nice shower and plenty of space in the bathroom. Our room had an excellent view of the plaza and the views from the rooftop bar were even better. The metro station is directly in front of the hotel entrance and countless restaurants are only a short walk. This street is also Madrid's equivalent to Broadway and has all the theaters running major productions (we splurged and got last minute tickets to The Lion King because we couldn't pass on the opportunity). Central to everything you'd want to do as a visitor to the city. Great price, great amenities, and you couldn't find a more convenient location.

Partner

10/10

Exceptional

20 Feb 2026

Davorka

We love this hotel! Everyone is welcoming and friendly. The roof deck and the pool have a spectacular view. We would definitely stay here again!

Friends

10/10

Exceptional

13 Feb 2026

Emily

Room was clean and staff were very friendly and helpful.

Leisure Family

10/10

Exceptional

16 Jan 2026

Joy

Clean rooms and very friendly staff!

Leisure Family

8/10

Excellent

06 Jan 2026

Reimundo

Clean room and good space for family. Nice roof deck and decent breakfast options. Central location in Madrid. Room windows were great to keep out the outside noise.
But WiFi was spotty and streaming to tv non functional in one room because of WiFi

Leisure Family

10/10

Exceptional

19 Dec 2025

Rafael

Elena at the front desk was outstanding—helpful, knowledgeable, and genuinely welcoming. She went above and beyond to assist us and made our stay much more enjoyable. The hotel is in a fantastic central location, making it very convenient to get around. My family and I were very satisfied with our stay and truly appreciated the excellent service we received.

Leisure Family

10/10

Exceptional

30 Nov 2025

Conner

Elena at the front desk was amazing, everyone was incredibly hospitable. Hotel was in the perfect location, right next to the metro and nearly everything we wanted to see was walkable. The downstairs area was incredibly helpful for us to decompress, change, and go about our day before our 3:00pm check-in. I would stay here again in a heartbeat.

Partner

6/10

Pleasant

30 Nov 2025

Danielle

I booked this hotel for the airport shuttle service. It said to mention this so it could be scheduled. When I checked in (Friday) I mentioned needing the airport shuttle on Monday morning. I was told they could help me schedule a taxi. No shuttle. Phone in the room didn’t work so I had to go to the lobby to make a request. Coffee was only instant. Breakfast didn’t start until after 8am so we were unable to use the breakfast we added to our 2nd night. Rooms were fine but shower amenities did not fit in the holders and could not be used. A weird side table blocked the fridge and needed to be moved to access it. Without the airport shuttle I would definitely wouldn’t stay there again.

6/10

Pleasant

17 Nov 2025

Hugo

6/10

Pleasant

17 Nov 2025

Hugo

Ok. Nothing great

10/10

Exceptional

17 Nov 2025

Christopher

Really super helpful and friendly staff, really nice rooms and super clean.

Self

6/10

Pleasant

15 Nov 2025

jingchun

Room is just OK.

10/10

Exceptional

01 Nov 2025

Dominique Germaine

Great location in the heart of Madrid. The property itself is very nice, with comfortable rooms and pleasant accommodations. The staff was generally helpful, though service could be a bit more attentive at times. Overall, a good stay and excellent value for the area.

Leisure Self

10/10

Exceptional

27 Oct 2025

Juliette

Clean room | Great area | Very nice and friendly staff | Definitely considering staying here in our next trip to Madrid

Leisure Friends

10/10

Exceptional

27 Oct 2025

Nikhil

Loved the location and cleanliness. Roof Top was great too

Leisure Self

10/10

Exceptional

22 Oct 2025

Gail

The selection could have had more variety.

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

karla

The staff were really nice, AC worked perfectly fine. Lived the location was very convenient.

Leisure Family

8/10

Excellent

17 Oct 2025

gines

THE LOCATION IS GREAT HOWEVER THEY SHOULD INCLUDE INSTRUCTIONS ON PARKING.

Friends_and_family Family

8/10

Excellent

16 Oct 2025

Robert

City Break

The only complaint was the lack of tea and coffee making facilities in the room. Otherwise, the hotel was great.

Friends_and_family Family

10/10

Exceptional

15 Oct 2025

Mirelys

VERY GOOD

10/10

Exceptional

29 Sep 2025

Shane

Walking distance to tourist spots and train station

Leisure Partner

2/10

Poor

28 Sep 2025

Taislene Da silva

In the photo it looked like a bigger space, but it was extremely cramped, with employees providing services reluctantly!

Leisure

6/10

Pleasant

28 Sep 2025

Monica

The hotel is in a safe, convenient location — great for shopping, public transportation, and walking around the city. However, the room was disappointing: the bed was uncomfortable, there was noticeable dust throughout (including on the eucalyptus plant), and the bathroom had an unpleasant smell upon arrival with stains on the shower floor and walls. Breakfast was also underwhelming, with limited options and overly oily fried eggs despite the staff’s friendly service. On a positive note, the gifts provided (tote bag, sandals, and wine) were a thoughtful and rare touch that we truly appreciated.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Caroline

Staff were were extremely helpful and lovely. Great comfortable beds, nice clean simple room.

6/10

Pleasant

17 Sep 2025

Maria Isabel

No coffee facilities in the room

Leisure Friends

10/10

Exceptional

14 Sep 2025

Holly

Lovely hotel, easy to walm to most of the areas in madrid and right next to the metro, which made getting around and to and from the airport really easy, rooftop bar great with lovely views, especially at sunset, pool more for a quick dip and those who want to instagram their experience than for proper swimming but nice to cool off. Staff really welcoming and friendly. Breakfast also good, and with again lovely views.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Nakis

Loved the roof top restaurant and pool and the views. Restaurant staff at breakfast were great.

Leisure Partner

8/10

Excellent

08 Sep 2025

Brea

Property is in a great location. Staff was great, we checked in late at night. Misleading about amenities like coffee and snacks (all in vending machines, not free.) No staff at the bar by the pool from 12:00-14:00 while we were visiting. We were placed in a room on the first floor and it was extremely noisy & bright being so close to the street.

10/10

Exceptional

26 Aug 2025

Graham

Exceptional hotel. Staff were so friendly and helpful. Room was first class. Literally a few steps from metro entrance. Breakfast was very good with plenty of choice. Rooftop bar was added bonus.

Leisure Family

10/10

Exceptional

18 Aug 2025

Gabriel

Perfect location and service

8/10

Excellent

16 Aug 2025

Graham

Nice hotel

Very good hotel downtown Madrid

10/10

Exceptional

15 Aug 2025

Julien

Everything

Leisure Partner

10/10

Exceptional

08 Aug 2025

Anush

Great spot, great service, breakfast was amazing!

Family_with_children

10/10

Exceptional

04 Aug 2025

Kelly

What a bargain and lovely location. Would stay here over and over!

Business_and_leisure Partner

10/10

Exceptional

31 Jul 2025

Melissa

Great customer service and room was outstanding!

Leisure Partner

10/10

Exceptional

30 Jul 2025

Gabriel

Very helpful staff

10/10

Exceptional

23 Jul 2025

Andrea

Amazing! Perfect location. Wonderful staff. Clean room
Highly recommend if you’re able to get a reservation. We will be back!

Leisure

10/10

Exceptional

14 Jul 2025

Alan

Very central location and family room for 4 of us was perfect. Very friendly and helpful staff. Definitely will stay again if ever back in Madrid.

Leisure Family

6/10

Pleasant

14 Jul 2025

Verified traveler

Madrid stay

Nice hotel in a great location however sadly the room was disappointing for the price we paid. The room on the 1st floor was loud at night with metro and street traffic. The curtains were not very good with the room letting in the street light outside the window. Finally the air conditioning would work for 2 hours then switch off so was warm overnight

Partner

10/10

Exceptional

12 Jul 2025

Edgar

Muchas gracias todo bien

Leisure Family_with_children

6/10

Pleasant

09 Jul 2025

Mike

Mid hotel at best.

8/10

Excellent

07 Jul 2025

Anna

Service was great

Leisure Family

6/10

Pleasant

27 Jun 2025

Denticart

Cute and fun hôtel. It’s right in the center which makes it easy to commute. The staff were very Nice and accommodating. Some of the things I had issues with are 1. I think they allow people to smoke in the rooms and there’s a cigarette stench left over. 2.The hallway smelled like a bad men’s purfume. The scent was way too strong, felt nauseous every time I walked out. 3. To grab breakfast and dinner, a reservation must be made, which is not ideal if you decide to change plans. I also didn’t like that they didn’t have a proper lounge area so I can work. They have a rooftop bar, but you can’t order drinks and bill it to the room. Needed to walk with a credit card at all times. The bar tender was also a bit rude. But overall, it’s a nice place.

Leisure Family_with_children

10/10

Exceptional

18 Jun 2025

Brian Norman

Another lovely stay at this first class hotel. Right on the centre of Madrid and metro, bus and taxi outside front door. Really friendly staff and amenities.

Leisure Partner

6/10

Pleasant

03 Jun 2025

Verified traveler

The staff and house keeping were excellent. It is centrally located so street noise is to expected. However it was excessive. Sirens through the night every ten to fifteen minutes all night long. Partying on the street with yelling and carrying on 70% of the time. Difficult to sleep through the night. I have never been in a hotel anywhere that you have to pay 10 euros for a bucket of ice for your drinks in the room. They did have a water distillery on every floor which was a positive. Metro at your doorstep was also a positive. The front desk staff were very attentive and helpful and they spoke English which is big positive. Rooftop pool was out of order which was a disappointment but the bar on the roof offered a nice panoramic city view but limited seating.

Leisure Partner

4/10

Poor

02 Jun 2025

Paul

Mid sold!!!

1. pool was under renovation
2. Room no balcony

Friends_and_family Family

10/10

Exceptional

28 May 2025

Christopher

Great location

Leisure Self

10/10

Exceptional

26 Apr 2025

Cindy

Loved the suite on the 12th floor! Beautiful and spacious. Super friendly and helpful staff at the front desk.

Leisure Family

10/10

Exceptional

26 Mar 2025

Rafael

The manager Sofía was awesome

Leisure Partner

10/10

Exceptional

24 Mar 2025

Brian

The staff is so friendly and the location is the best!

Leisure Family

6/10

Pleasant

14 Mar 2025

Carol

The hotel did not disclose that there was no air conditioning during the winter months. The room was very hot and uncomfortable causing it very difficult to sleep. My room was located off the street and it was nosy. I did like the watering station.

Leisure Self

8/10

Excellent

26 Feb 2025

Victor

Right in the heart of the main avenue

Leisure Partner

10/10

Exceptional

26 Feb 2025

Kirsten

Lovely 2 night stay in this hotel. Friendly staff and clean comfy rooms

Leisure Family

6/10

Pleasant

07 Feb 2025

Jose

I used to love staying at this hotel during my early years working in Madrid, shortly after it first opened. However, I stopped coming because both the staff and the overall atmosphere felt cold and unwelcoming. This time, I decided to give it another chance and booked a suite only to be reminded why I won’t be returning.

Leisure Partner

10/10

Exceptional

10 Dec 2024

Craig

Really great hotel in a perfect location to see Madrid. The staff here were really helpful and friendly. Definitely stay here if you visit.

10/10

Exceptional

06 Dec 2024

Dinah

The hotel is right at the heart of Granvia..felt like I’m in time square coz we came in right in time of their Christmas celebration where they lighted up the streets of the city. The hotel itself is 5 star quality, the rooms are well decorated, bed and bedding’s are nice and neat, bathroom is clean and fancy. Breakfast was included in our stay and it was worth it. All the staff are nice and courteous and accommodating. Will definitely come back to stay here on our next trip..will recommend to friends as well.

Leisure Family

10/10

Exceptional

22 Nov 2024

Jayne

Amazing Hotel

Amazing hotel in a perfect location.
Great value
Spotlessly clean

Partner

8/10

Excellent

01 Nov 2024

Mingwei

Good hotel

Leisure Family

6/10

Pleasant

27 Oct 2024

Guadalupe

Staff was very cold and unwelcoming. Pool was not heated. No place to sit and enjoy the pool. Falsely advertised.

10/10

Exceptional

19 Oct 2024

Jessica

Excellent location. Everything walking distance. Wonderful breakfast/rooftop. Rooms are lovely and modern.

Leisure Family

10/10

Exceptional

04 Oct 2024

Caroline

Clean central location with great pool rooftop bar.

Leisure Partner

6/10

Pleasant

28 Sep 2024

Lauren

I chose this hotel for the rooftop views and pool and the views were spectacular! The location was also perfect, right beside a metro station and very close to another. Lots to see and do in the area on foot. Overall the hotel doesn’t have much to offer, a very small outdated lobby, very old washrooms for public use and no other communal areas. The room was nice and I had a good view but it wasn’t very clean. There was lots of dust and dirt around the room and it seemed it had been tidied but not properly cleaned.

Leisure Self

10/10

Exceptional

25 Sep 2024

Jeffrey Rodrigues

Yes it is

10/10

Exceptional

21 Sep 2024

sukumar

The location is right in the middle of city walkable to almost every place we wanted to visit

Leisure

8/10

Excellent

20 Sep 2024

Melanie

Would give it 5 stars but the bathroom door stuck (had to slam to close) and there was an odd smell in the bathroom when we first arrived.

Leisure Partner

10/10

Exceptional

02 Sep 2024

ruth

Esther - the lady at the front desk welcomed is with open arms
The location is EXCELLENT
Views from the room windows and from the breakfast room are BREATHTAKING
We will be back for sure! THANK YOU

Leisure Partner

10/10

Exceptional

31 Aug 2024

Jennifer

Good stay overall. Parking was difficult and off site and no where to leave luggage. Otherwise once inside, very comfortable

Business_and_leisure

10/10

Exceptional

29 Aug 2024

Sylvie

I was traveling with teenage boys. This was the perfect location, in the heart of the theatre district with tons of shopping and restaurants, just outside the metro station, and walking distance to lots of sites. Despite being in a busy area the room was completely quiet with the window closed. The room was lovely, shower was excellent, the staff friendly and helpful. The rooftop pool is exactly what the picture shows and not an inch more, it is small and when we tried to go it was too crowded to join. Other than that it was an excellent place to stay and I’d return if going to Madrid again.

Leisure Family

8/10

Excellent

25 Aug 2024

Guido

All good!.

Leisure Family

10/10

Exceptional

06 Aug 2024

Jiwan

Madrid stay

Nice location, busy street on Gran Via. Front desk were helpful. Bathroom drain in shower was broken. Rooms were clean enough for sure and convenient for a family of 4 with two rooms. Pool area didn’t look so clean.

Friends_and_family Family

10/10

Exceptional

31 Jul 2024

Karianne

The hotel was great! Reception wasn’t the best. But made up for at the breakfast restaurant, all the best were superstars there. Would maybe be back, but definitely need a more friendly reception staff.

Leisure Friends

10/10

Exceptional

01 Jul 2024

Norman David

Got the metro from the airport 28 mins it took.
Used the Grand Via exit at Plazza de España we were right at the front door of the hotel .

Leisure Partner

10/10

Exceptional

25 Jun 2024

Nadine

Loved everything about the place. The staff couldn't do enough for you. Rooms very clean. All the mains sights of Madrid were close by. Roof top plunge pool great after a day of sightseeing.

Leisure Family

8/10

Excellent

24 Jun 2024

Alice

Lovely clean hotel with very nice staff.
Only a couple of down points:
- only 1 lift was working our entire stay which meant some long wait times as hotel was fully booked (they did however have engineers working on it)
- the rooms could be better sound proofed (quite noisy from the street etc - we were on 6th floor)
- the shelving in the bathroom opposite the toilet is a bit of a hazard if your tall
- was lovely having the plunge pool and bar area but they are very limited for space around it (not sunbed just cushioned chairs etc)

Leisure Family

10/10

Exceptional

06 Jun 2024

Christine

We highly recommend this hotel.
Centrally located. Great for walking.
Friendly Staff and very clean.

Friends_and_family Family

8/10

Excellent

31 May 2024

Patricia

This is a wonderfully central hotel and very walkable to many sites. The staff were so helpful and very friendly. Beautiful (but small) rooftop bar/pool area- not much seating but the delicious mojitos made up for it :) Our room was fairly clean except a few boogers on the wall and one on the blanket that we noticed as we were leaving. There was also a rotten apple underneath the shelving that I could see from the other side of the room. So housekeeping could do a slightly better job but overall it was clean. The hotel was able to hold our bags for us until our room was ready and got a whatsapp message when it was ready, slightly earlier than check-in. Would stay here again!

Leisure Family

10/10

Exceptional

25 May 2024

Caroline

Lovely hotel with good access to tourist places. Excellent breakfast and very comfortable bed

8/10

Excellent

13 May 2024

Jose

Good experience but there was storage for clothes.

Leisure Partner

10/10

Exceptional

11 May 2024

ARTEMIO

Third year staying at this hotel and will repeat without a doubt

Leisure Family

10/10

Exceptional

03 May 2024

Jeremy

The central location to the metro (right out the front) and the dining/drinks options with the restaurant and roof top bar, made the stay here easily enjoyable as well as the friendly staff

Leisure Partner

6/10

Pleasant

26 Mar 2024

Jason

Friendly staff and great location

Excellent location, super easy to catch all modes of transport, walkable, loads of areas to explore and lots of great restaurants. When we initially arrived the air conditioning wasn't working but they got it working by the next day. The room was nice and clean but the next day we found one of the face cloths on the floor by the made-up bed where we didn't leave it.
It was sufficient for the length of stay and the roof-top bar/patio was super cool but drinks were very expensive.
The lobby staff were very friendly and accommodating and very nice to deal with.

Partner

10/10

Exceptional

01 Mar 2024

Matthew

This establishment truly sets the standard for cleanliness, with impeccably maintained rooms and public areas that left me feeling comfortable and at ease throughout my stay.

This hotel is its unbeatable location, with the subway station conveniently located right outside the door. This made it incredibly easy for me to explore the city and get around with ease. Additionally, the surrounding area felt incredibly safe, providing peace of mind during my travels.

So many shopping options nearby and a wide variety of dining choices right at your doorstep, there was never a shortage of things to see and taste during my stay.

The only minor downside was the overpowering air freshener in the elevator lobby. Omg! it was terrible waiting for the elevator.

Leisure Self

10/10

Exceptional

15 Feb 2024

Sultan

Pleasant and relaxing for couples

Amazing services and stay for first time in Madrid

Partner

10/10

Exceptional

11 Jan 2024

Roxana

Location,location, location!
You don't need the RIU, when you have Dear Hotel!

8/10

Excellent

12 Nov 2023

Ismael

Hotel is in a very good location, walkable distance from interesting places. Hotel needs some maintenance, replace carpets, etc. Breakfast is good, however the area is small compared with hotel size and you need to reserve a time. Front desk Adrian and Paula were very helpful. Raul and the guys at restaurant were also very polite and attentive.

Leisure Partner

10/10

Exceptional

25 Oct 2023

Josué

Great Location!

Business_and_leisure Family

10/10

Exceptional

19 Oct 2023

Maikel Marquez

Everything excellent. Thanks Dear Hotel Madrid.

Leisure Family

10/10

Exceptional

01 Oct 2023

Helen

Great location

Great base for a trip to Madrid, quite close to the palace, cathedral, opera house, fabulous shopping and some great green park space.
Madrid is a great city for site seeing, eating, drinking, shopping and just enjoying yourself

Partner

10/10

Exceptional

27 Sep 2023

Leon Frazier

Staff was amazing. My wife and I celebrated our 13th wedding anniversary in Spain. Dear Hotel was a great choice. Very friendly people and they even gave us a list of dining options!

Business_and_leisure Partner

10/10

Exceptional

21 Sep 2023

Robin

Great stay in Madrid

Dear Hotel is so well located to all of the major sites around Madrid. Just across the street from Plaza Espana - it’s easy to navigate back to whether by taxi or foot!
Just a note - hotel has no ice to offer; must pay 10 euros. However there is a convenience store close by! The coffee in the room is a packet of instant. If you love coffee, pack your via Starbucks!! They just have one pillow per person but will bring you an extra if you ask! The wifi was a bit slow. It does not have an iron or a microwave in the room. It has small fridge and a water refill station at end of hallway! The room was small, but enough room for two big suitcases & 2 ppl. We had a deluxe room with tiny balcony on the 11 th floor. The shower was great and strong flow - even on a high floor. The bath towels were great & they offer a robe. The rooftop bar was great for winding down after exploring for the day. The sunset was beautiful from up there. If you want to go anywhere on the train ( Atocha station) be sure to buy ticket ahead. Trains fill up fast! Overall a great hotel, staff friendly and helpful and so easy to walk to places to explore.

Partner

10/10

Exceptional

17 Sep 2023

francine ellen

Staff Lovely and accommodating. Convenient location.

Leisure Friends

10/10

Exceptional

10 Sep 2023

Emily

Great location for tourists! The hotel was extremely clean, and had a great rooftop!

10/10

Exceptional

01 Sep 2023

Rosa

Great hotel and location!

Leisure Family

8/10

Excellent

31 Aug 2023

Andria

The rooms were clean and spacious and the hotel was in a good location. Most of the staff were nice but the staff from the bar were rude. The hotel had no ice machines and the rooms had no irons which I thought was unusual.

Leisure Family

8/10

Excellent

18 Aug 2023

Anne

Front of house staff very helpful, breakfast waiting staff friendly and helpful, rooms very clean and well equipped.
Location very accessible for shops, taxis, metro .

Leisure Family

10/10

Exceptional

03 Aug 2023

Rochelle

Great location

Leisure Friends

10/10

Exceptional

26 Jul 2023

robert

My wife and I stayed in Dear Hotel for a week in July 2023. We enjoyed the central location and easy subway access. There are many nice restaurants in the immediate area. The staff is very helpful and friendly, all speaking very good English. The rooms are small, as is normal for an inner-city hotel, but clean and well equipped.

Leisure Partner

8/10

Excellent

13 Jul 2023

David

Good location. Bathroom was spacious. Room soundproofing could use work - you could hear neighbors.

Leisure Partner

8/10

Excellent

12 Jul 2023

Verified traveler

We liked the refillable water idea. The location of the water filter was accessible. I would have preferred cotton sheets.