Name: Hotel Riu Plaza España
Address: Gran Via, 84, Madrid, 28013, ES

Hotel Riu Plaza España

Madrid · Spain

100 reviews shown

10/10

Exceptional

24 Jul 2026

Mariusz

Great hotel to stay at, beautifull views and centric to everything.

4/10

Poor

24 Jul 2026

Tahyri

The staff was rude and not helpful or accommodating. Would not stay here again.

10/10

Exceptional

23 Jul 2026

Douglas Manuel

Everything was excellent! Staff, location, amenities, food. This is definitely my preferred hotrl for future visits to Madrid

10/10

Exceptional

23 Jul 2026

Karelys

One more time in Madrid and the Riu is the perfect place to stay, close to everything you will need to see and really great restaurants and stores. The staff is amazing, from the bellboy to the receptionist, they always make sure that your stay is safe and pleasant. Always my place to go back.

10/10

Exceptional

22 Jul 2026

Adriana

It’s at a great location. Great views! Loved the skybar view. The breakfast buffet was good. The parking is really tight and windy so if you’re not used to stick shift be ware. The room for 4 was descent. My favorite part of the hotel was definitely the views.

10/10

Exceptional

21 Jul 2026

Maguette

Love the breakfast at RIU. Really enjoyed it. Will definitely come back.

Family_with_children

10/10

Exceptional

21 Jul 2026

Ana

Has an amazing location. Metro station steps away. Walking distance from major attractions. Breakfast buffet was outstanding. Staff was terrific.

Family_with_children

10/10

Exceptional

21 Jul 2026

Abdelmalek

Very clean , a great service

Partner

10/10

Exceptional

21 Jul 2026

Wanda

Excelente

10/10

Exceptional

20 Jul 2026

Raul

Great hotel

Family_with_children

10/10

Exceptional

18 Jul 2026

Alina

Nice place to stay.Great customer service.

Family_with_children

10/10

Exceptional

18 Jul 2026

Robert

We had an amazing stay! Room and bathroom were well maintained. The toilet was separate from the bathroom sink and shower which was a bit odd and there was no ventilation in the toilet room. However, it didn’t detract from our stay. Beds were very comfortable and the pull out couch was also comfortable which was great for restful sleep after a full day of excursions. Hotel was very quiet at night. Breakfast was amazing with lots of hot and cold choices and was kept well stocked. Staff were very friendly and helpful. Location is fantastic! Easy walk or transport to many attractions and many dining options nearby.

10/10

Exceptional

18 Jul 2026

eduardo

Thanks For everything see you

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Murat

Excellent breakfast. Excellent shower.

Family

10/10

Exceptional

18 Jul 2026

Maykol

El check in fue súper rápido la habitación estaba muy bonita y limpia; el desayuno excelente ya que había muchas opciones. Recomendado para familias

Family_with_children

10/10

Exceptional

17 Jul 2026

Jans

GREAT STAY....EXCELLENT ALL THE WAY.

Family_with_children

10/10

Exceptional

17 Jul 2026

Christian

Best location, staff very friendly and polite. Excellent breakfast. Reception at checkin was the best, gave us an upgrade with a beautiful room. Very pleased.

Partner

8/10

Excellent

16 Jul 2026

Babak

The hotel was average and did not feel like a four stars

Partner

10/10

Exceptional

15 Jul 2026

YOEL

Amazing views- services- cleaning.
Perfect locations in the heart of the gran via.

Family_with_children

10/10

Exceptional

15 Jul 2026

Yenislen

Best hotel in madrid

Friends

10/10

Exceptional

15 Jul 2026

marasy

The overall experience and location was excellent, the only draw back was the the pool rooftop was a little lame/ boring and the A/C in the room was weak during the night.

Family_with_children

10/10

Exceptional

15 Jul 2026

ESTEBAN

Excellent location, near to everything, excellent breakfast, clean 10/10

10/10

Exceptional

15 Jul 2026

BORIS ORVAL NAVALLO

Splendid

Partner

10/10

Exceptional

15 Jul 2026

Xamet

The location is excellent..the customer services is excellent too

Family_with_children

2/10

Poor

15 Jul 2026

Ming Jone Yen

I reserved the room for 4 people but they just gave me three towels. The Tissue paper only 4 sheets left, I guess it’s left from the previous guest.
My kids complained the couch bed was not comfortable.

Family_with_children

10/10

Exceptional

15 Jul 2026

Vanessa

LOVED LOVED LOVED

10/10

Exceptional

13 Jul 2026

Melanie

Staff helpful with questions. Breakfast great and included with room.

Family

8/10

Excellent

13 Jul 2026

Marfa

I would say the stay was good. I loved the rooftop and when we went, the 21st floor was available for guest only, which allowed for a beautiful view as the famous rooftop they are known for, but with less of the crowd.
The rooms were clean and staff were helpful and friendly. I would definitely stay again.
The only thing that was just “ok” for me was the breakfast buffet. The selection was minimal, however, I think I have been spoiled by my incredible breakfast buffet elections in Turkey.
Overall, it was a pleasant stay.

Family

10/10

Exceptional

13 Jul 2026

Rafael

Quarto limpo e novo, aliás, toda a estrutura do hotel muito nova e tudo funciona muito bem. Funcionários educados e prestativos. Café da manhã muito bom e hotel bem localizado.

Habitación limpia y moderna; de hecho, todas las instalaciones del hotel son muy nuevas y todo funciona perfectamente. El personal es amable y siempre dispuesto a ayudar. El desayuno es muy bueno y el hotel está muy bien ubicado.

Partner

4/10

Poor

13 Jul 2026

Margarett Muse

The checking was great, however from then on everything went downhill. We requested water for the room the next day and we never got it. We had to call at least 3 times before the water was brought to our room. They didn’t respect the “do not disturb” sign that we hung on the door, which was very disrespectful. We went to the roof top for a drink one night. Although we were seated after a short wait, we were ignored for what felt like an eternity so we left and went to a different bar (Sambhad) nearby where we got stellar service even though they were closing shortly. When checking out, a bellman offered to help with our luggage when we got off the elevator, but after demanding our room key he said “ok you’re done, no need to go to the desk” and then never helped with our luggage. He simply pointed to desk again saying we can store it there. Once he got our key we were left stranded with all of the luggage that barely fit in their tiny inefficient elevators. I wouldn’t recommend this hotel. Service was abhorrent.

Family

10/10

Exceptional

13 Jul 2026

ERIC

Excellent

10/10

Exceptional

12 Jul 2026

Flavia

Muy bueno todo pero podrían calentar un poco el agua de la piscina
El resto espectacular

Friends

8/10

Excellent

11 Jul 2026

Kimberly

Beautiful hotel, massive, great views and bar. Pool was very small for such a large hotel. Rooms were fine, though on the small side. Did not like the transparent bathroom door- if your partner gets up to go in the middle of the night, it lights up room. Location is very good. Breakfast very nice though same every day.

Partner

10/10

Exceptional

11 Jul 2026

Elias

Siempre da gusto ahí

Family_with_children

10/10

Exceptional

11 Jul 2026

Tracy

Lovely clean hotel with spacious rooms. Staff were super pleasant and helpful. Central to all the sites in Madrid and metro station at the door.

Family

10/10

Exceptional

11 Jul 2026

Jonathan

The hotel is super beautiful, the staff was always very attentive and organized, the room was super clean, the food was good and the roof was the most impressive, I would be back.

Family

2/10

Poor

10 Jul 2026

Hector

The hotel cancelled my reservation after my flight got delayed. Neither Expedia nor the hotel informed me or event attempted to get ahold of me; I had to make multiple calls to even try to get someone to help me. Still trying to workout how and if I am getting my money back

Partner

6/10

Pleasant

10 Jul 2026

Eduardo Cervantes

Only few staff members were really helpful and courteous. Most of people tend to answer on a rude way when asking questions which is something we are not used to or experience in our home country.

Partner

10/10

Exceptional

09 Jul 2026

Justin

Love the amenities, friendly and courteous staff, the rooftop bar, and the service was unbeatable! Spent a milestone birthday there, and they even sent a little box of comp dark chocolates to the room. Nice touch. The room was well-appointed, and kept clean daily by housekeeping.
The location is central to so many sites (Plaza de España, Royal Palace, the Cathedral of Santa María Real, Temple Debod, Cerralbo Museum, and Gran Via for shopping). It was 95-99 degrees the 6 nights we were there, and the a/c was cool and essential. This hptel is a keeper, and we would definitely return.

Partner

10/10

Exceptional

09 Jul 2026

Raul

love the location center of all Madrid, hotel staff and amenities amazing ! one thing I would recommend better is the rooftop bar , was not a good experience is very difficult to get service in the rooftop, I believe there can be another system in place to attend guests but overall yes I would for sure stay here again .

Friends

10/10

Exceptional

09 Jul 2026

Michelle

From start to finish staying in this hotel made our holiday. It is so central and almost everything is around a 15-35 minute walk away.
The hotel is so grand and the rooftop bar and restaurant were a real winner for us, amazing 360 degree views of Madrid and good food and drinks at a fair price.
The staff were all so helpful and friendly particularly the doormen Angelo and Osveldo who both went above and beyond their duties to make our stay so special.
The breakfast was included and we couldn't fault it. There was an amazing choice to suit everyone including bucks fizz if you wanted it, and everything was freshly made and cooked how you liked it.
Our twin room was very clean with comfortable beds and pillows and the bathroom was luxurious. There was plenty of coat hangers and wardrobe space too.
There is a pool too, unfortunately we didn't have time to use it but it looked fab.
They were really accommodating with storing our luggage and allowing us to use the ground floor facilities whilst we were waiting for our transfer to the airport.
Overall one of the best hotels I've stayed in and I would highly recommend it to my friends and family. I hope I get the chance to visit it again one day.

Friends

10/10

Exceptional

09 Jul 2026

Rodolfo

Excelente hotel, totalmente recomendado. La ubicación es inmejorable, las instalaciones son muy buenas y el desayuno es de primer nivel.

Como único aspecto por mejorar, algunos miembros del personal de la entrada podrían ser un poco más amables al indicar la salida o al verificar si quienes llegan son huéspedes del hotel, ya que en ocasiones el trato puede sentirse algo brusco.

Por lo demás, nuestra experiencia fue excelente.

Family_with_children

6/10

Pleasant

09 Jul 2026

Waldemar

Elevators system really poor. Sofabeds sounds a lot if you move during sleep. Good and helpful personel.

Family_with_children

10/10

Exceptional

07 Jul 2026

Rodney

Family

10/10

Exceptional

07 Jul 2026

Christopher

Beautiful hotel in the heart of historic Madrid

6/10

Pleasant

07 Jul 2026

Ferhat

The room had windows but looking inside and felt claustrophobic..

Family_with_children

10/10

Exceptional

06 Jul 2026

Maria

It was close to everything and super clean

Friends

10/10

Exceptional

06 Jul 2026

Marianne

My family enjoyed this hotel. The daily breakfast buffet was excellent and the hotel associates were very friendly and helpful. The location was perfect for our pre planned activities and for exploring other areas of Madrid.

Family_with_children

10/10

Exceptional

06 Jul 2026

Yurirka

Pool is freezing cold no one goes in they should have a heater.

Family_with_children

10/10

Exceptional

06 Jul 2026

Frahira

Excellent stay! Convenient location and amazing staff

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

MAJED

Great location, excellent city views, great breakfast, family friendly.

Family_with_children

8/10

Excellent

05 Jul 2026

Gail

A well situated property for travelers to Madrid, close to the Palace and easy walks to downtown shopping and restaurants. Breakfast buffet never disappoints with a great selection of food from fresh fruit and pastries to eggs and bacon.
The elevator system, which requires you to scan your room card and be assigned to an elevator, can be problematic in peak times as it often assigns too many people to an elevator and you are waiting to sign up again to get to your room.
Rooms are fairly spacious, the TV turns om everytime you put your keycard in, which is a bit annoying. Our room, unfortunately, had a bright motion sensored light in tje bathroom which woke up other room occupants whenever the washroom was utilized at night.
Generally a great stay for groups.

Friends

10/10

Exceptional

04 Jul 2026

Mei

Great location!

Family_with_children

10/10

Exceptional

04 Jul 2026

Alicia

This hotel is one of the most incredible hotels we’ve stayed at!!! We upgraded to city view and it was worth every penny!!! Plus the 360 rooftop is stunning and included when you are staying at the hotel. My kids said that when we come back to Spain, they want this hotel again. The hotel staff was so friendly too!! Just a wonderful experience!!! Highly recommend!!!

Family_with_children

10/10

Exceptional

04 Jul 2026

Guillermo

perfect

Family

10/10

Exceptional

02 Jul 2026

Frank Caraballo

Best rooftop of Madrid!!!

Family

10/10

Exceptional

02 Jul 2026

María

Family_with_children

10/10

Exceptional

02 Jul 2026

Juan

We had a wonderful stay! The staff provided excellent service from check-in to check-out and were always friendly and helpful. The room was very clean, comfortable, and well maintained. We would definitely stay here again and highly recommend it to others.

Partner

10/10

Exceptional

02 Jul 2026

Genevieve

We LOVED it!! The location is amazing and the brunch that is included in the stay was fantastic!! They even have a mimosa station! The pool deck is gorgeous, a little crowded at times but the views are unbeatable!!! Highly recommend!!

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Gilberto

We arrived very early, 6am and the staff was very accommodating and helpful getting us set up. The location is perfect for tourists and easily connected. The room and the breakfast buffet was great as well and helped al lot to be well rested and ready to have fun in Madrid. The rooftop bar is also worth noting, with great views drinks and appetizers to wind down after a long day. Overall Riu Plaza España offers great value and I highly recommend it.

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Marcus

Nice hotel, but the staff wasn't as responsive as I would have hoped for...

Partner

10/10

Exceptional

01 Jul 2026

Bassam

This is a true 5-star hotel. From the moment you walk in, the bellboy, reception staff, supervisors, and management make you feel welcome. The hotel is very clean, the rooms are spacious, and the location is excellent. I highly recommend staying here.

Family_with_children

10/10

Exceptional

01 Jul 2026

milana

Amazing place to stay . Customer service was amazing . Highly recommend

Family_with_children

10/10

Exceptional

01 Jul 2026

Stacy

The hotel and our room overall were nice and clean. We loved their breakfast every morning ! The roof top bar access was also a plus. Well worth the price!

Family_with_children

10/10

Exceptional

01 Jul 2026

Irma Lucrecia

El hotel está muy bien ubicado, es seguro y familiar, está cerca de todo, las instalaciones muy bonitas, limpias, cómodas, el rooftop con una vista maravillosa de Madrid, el gastrobar muy bueno, el desayuno buffet excelente, quedé muy complacida con la atención del personal. Super recomendado!!

Friends

10/10

Exceptional

01 Jul 2026

CAMISSA

All was perfect!

10/10

Exceptional

30 Jun 2026

Almasol

The room was spacious with a great view of the city ! Walking distance to most tourist attractions, huge selection for breakfast and very friendly and helpful staff !

Partner

6/10

Pleasant

30 Jun 2026

Chris

the hotel is central which makes walking places very easy....some a little farther than others. the buffest for breakfast was nice - kids liked it. we had the suite which apparently meant they had the suite plus a 2nd non connected room. so it was sort of weird for us with the kids. we made due. the real issue was the tiny pool for such a large place and it was freezing. no joke - 100 degrees and kids were getting cold. also you would have a bunch of people up there smoking away and drinking out of glass - at the pool. i get the smoking but glass at a pool was always a no no from what i heard. elevators were a little slow. we had a day where our AC went out - took about 3 calls to gt them to fix. they blamed a door not being shut - we check them all multiple times. oh well. would i go back? maybe....it was fine. with kids, id prefer a place with a larger pool that wasnt just sunburnt people smoking around it.

Family_with_children

10/10

Exceptional

29 Jun 2026

Kulvinder

Lovely hotel in a great location.
Thebsyaff were very friendly and helpful.
Great amenities, the pool isn't very big and can get quite busy.
The 360 rooftop bar has fantastic views of Madrid. However in the evening it can get very busy and there can be a long wait for seating. As it was busy we felt that once our food and drinks had finished there was an expectation for us to leave.

If we visit Madrid at some point in the future then we would definitely stay at this hotel again

Family

10/10

Exceptional

29 Jun 2026

Patrick

Hotel was super clean and nice. Breakfast and facilities were top notch. Location is right on plaza de espana which is perfect for checking out the main Madrid sites. Also right next to the metro line so getting there from the airport was a breeze.

Family_with_children

10/10

Exceptional

28 Jun 2026

Jorge

Great location, close to the Gran Via, but not as crowded. The room was very nice and clean. The staff were very welcoming and helpful. And the breakfast was delicious, great variety of food and everything was fresh. And the bonus, the Rooftop, amazing views of the city and as a guest you have priority sitting, it was worth every penny!

10/10

Exceptional

27 Jun 2026

Sylvia

The property was perfectly located close to great locations. Felt stuffy at times, but it was in the middle of a heat wave.

There was some malfunction with the electricity in the bathroom. The lights kept going off and we could hear some shocking sounds at times.

Otherwise the staff were great and the breakfast was delicious.

Family_with_children

10/10

Exceptional

26 Jun 2026

Federico

La
Limpieza y atención

Family_with_children

10/10

Exceptional

26 Jun 2026

Mary

Everything was fantastic

10/10

Exceptional

26 Jun 2026

Yessika

Excellent location! Would stay there again.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Ever

great location, great rooms we had a great trip .

Family_with_children

10/10

Exceptional

22 Jun 2026

Gloria Maria

In general the experience was above and beyond what my family and I expected. The only note I would like to leave is that the rooftop experience was a bit overwhelming in that, being a paying guest I didn't expect to compete with non-guests for prime sitting spaces during sunset with views which we primarily chose hotel for; Space for non smokers would be nice.

8/10

Excellent

22 Jun 2026

ARACELIS

El hotel está bien localizado , el
Personal es muy atento .

10/10

Exceptional

21 Jun 2026

Lisa

The hotel was very clean and the staff was amazing. The rooftop views were breathtaking. Top notch breakfast. I will definitely be back.

10/10

Exceptional

21 Jun 2026

Maria

Amazing stay!!! We loved this hotel, amazing location! Breakfast was spectacular!

Family

10/10

Exceptional

21 Jun 2026

Tat Man

We’ve reserved a family room and the sofa bed is prepared when we arrive. Excellent location and very convenient for shopping, food and shows. The view of the rooftop bar is stunning especially during sunset.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Karla

O hotel é muito bem localizado e possui comodidades, como uma máquina de café, expresso, dentre outras bebidas quentes na recepção. Há estacionamento pago em frente ao hotel. As roupas de cama são muito boas e o quarto silencioso.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Bassam

Everything is great my the welcoming to the staff and close to shopping street Gran via

Family

10/10

Exceptional

20 Jun 2026

Alexander Lara

Excellent !!!

Family_with_children

10/10

Exceptional

20 Jun 2026

Elizabeth

Excellent hotel! Great location
Amazing breakfast. Fun rooftop
Professional staff

Family_with_children

10/10

Exceptional

19 Jun 2026

Juan

We had a wonderful stay at this hotel. The location was perfect, making it easy to explore the city and nearby attractions. The staff was friendly, professional, and always willing to help with recommendations and questions.

The room was clean, comfortable, and well-maintained, with everything we needed for a relaxing stay. The bed was very comfortable, and the hotel was quiet at night, allowing for a great night’s sleep.

The breakfast and amenities exceeded our expectations, and the overall atmosphere was welcoming and enjoyable. We felt that the hotel offered excellent value for the price.

We would definitely stay here again and highly recommend it to anyone visiting the area. Thank you to the entire staff for making our trip so memorable!

Partner

10/10

Exceptional

18 Jun 2026

Irma Lucrecia

Desayuno buffet muy bueno, lo único que no hay nuevas opciones, siempre lo mismo pero muy bueno. Bar excelente

Friends

10/10

Exceptional

18 Jun 2026

Andrea

Amazing experience. Highly recommend

Partner

10/10

Exceptional

18 Jun 2026

Andrea

Amazing experience. Highly recommend

Partner

8/10

Excellent

18 Jun 2026

Madhav

Great location!. Carpets between the rooms are old and need replacement.
Staff was friendly. We were allocated 1st floor first time and 8th floor second time. We would have appreciated more higher floors. Breakfast was good.

Family_with_children

10/10

Exceptional

18 Jun 2026

Victor H

Clean rooms and bathrooms, staff is great, great location en Plaza de España. Great roof top bar.

Friends

6/10

Pleasant

17 Jun 2026

Yufang

Breakfast is good. Location is good. Rooftop view is nice. But the room and Staff is just OK, not comparable to other hotels I stayed. I usually give 5 stars to the hotels I stayed. but only \"3\" for this hotel.

Friends

10/10

Exceptional

17 Jun 2026

Juma

Excellent

10/10

Exceptional

17 Jun 2026

Cillian

Iconic building in good location, great breakfast, quiet rooms and great views.

Partner

10/10

Exceptional

17 Jun 2026

Claudia

El hotel lo tiene todo! Buen ubicado, organizado, limpio, cómodo y con buenos espacios. El rooftop es un must

Family

10/10

Exceptional

16 Jun 2026

Christian

Perfect location and an excellent Hotel. Is in my Top 3 of best choices if you’re planning to stay around Gran Via.

Partner

10/10

Exceptional

15 Jun 2026

Idalina

The staff and food and the place very clean and the bar and the Resturant excellent service and Osvaldo an pd yesilmy were excellent with their service. Thank you see you next year

Business Family_with_children

10/10

Exceptional

15 Jun 2026

Christopher

This is the second time we have stayed at this property and would not stay anywhere else in Madrid. Breakfast is world class. Huge doesn't even begin to describe the options. Perfect location. Beautiful rooms. We love this hotel. Staff completely takes care of you. This hotel is first class.

Family

10/10

Exceptional

15 Jun 2026

GRACE

El hotel es excelente, esta muy bien ubicado, su staff es impresionante, muy atentos y agradables, el desayuno buffet excelente, el rooftop espectacular, el servicio de housekeeping excepcional, la verdad me encantó 100/10

Self

10/10

Exceptional

15 Jun 2026

Rhoda

What a great hotel! Amazing location in the heart of all the action. The staff were all so kind and helpful. We also loved the free breakfast! And the rooms were so spacious and comfortable. Such a great experience that my family and I didn’t want to leave!

Family_with_children