Name: Gran Central Suites
Address: Calle Minas, 12, Madrid, 28004, ES

10/10

Exceptional

18 Jul 2026

Graziëla

Family_with_children

10/10

Exceptional

18 Jul 2026

dahiana

Great location

Family_with_children

10/10

Exceptional

18 Jul 2026

Jeremiah

Very reasonably priced room considering proximity to everything central. Would definitely consider staying at this place again whenever in Madrid.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

abliz

Average.Staff is helpful, any don’t book to early. We paid too much.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Reinier

10/10

Friends

10/10

Exceptional

10 Jul 2026

Zamia

Will stay there again. Excelent location in Malasaña, we have visited Madrid several times and we were able to discover new places and lots of trending spots.

Family

10/10

Exceptional

03 Jul 2026

Lara

Absolutely lovely!

Friends

10/10

Exceptional

23 Jun 2026

Jessica

The hotel was perfect location and the staff were super nice and took care of us.

Family_with_children

10/10

Exceptional

23 Jun 2026

Caroline

The Place was clean but it is very small. It would be perfect for 2 people, but for 3 was a little too much. There is only 2 chairs at the kitchen table, so we have to take turns. The air conditioner works weel, but there is no vent at the room, so you have to leave the door open to be able to get the cool air. The communication was great once we were there, I tried to ask some questions before arrival but I did not get any answer until I was there. I have a little anxiety, so I was trying to get the check in information ahead of time, but I guess it is normal to get it only at the day before. We had an issue with the bathroom, but they were very fast helping and fixing it and offered me a little refund for the incovinience. It was very thoughtful, in my opinion. Overall it was great. the location was excelent and great food in the area. Walking distance to a lot of places that we visited.

Family_with_children

10/10

Exceptional

18 Jun 2026

Hilde

Clean rooms and central location

10/10

Exceptional

13 Jun 2026

Melissa

Beautiful apartment. Large, fluffy towels. Staff was friendly. Stored our bags while we wandered the city until our apartment was ready for check in. Lots of cafes and restaurants within walking distance. Gran Via is a five minute walk away.

Family

6/10

Pleasant

10 Jun 2026

Barbara

El apto es pequeño, pero esta comodo y bien ubicado. La zona es segura pero sucia, mucha basura en la calle y mal olor. Lado del ascensor hay demasiadas moscas, xq estan los tachos de basura. Necesitan hacerle remodelacion a todo el edificio x dentro, solo parchan , entonces todo se ve muy viejo. En general bien, pero hay mejores alrededor.

Family_with_children

2/10

Poor

08 Jun 2026

Veronika

I stayed here for 3 nights and unfortunately could not sleep a single night due to a group of individuals who were stationed directly in front of the property around the clock — day and night without moving. The noise was constant and made sleep impossible. Beyond the noise, their presence made me feel genuinely unsafe entering and leaving the building. This is a serious security concern that the property management needs to address immediately. The location itself has potential but until this issue is resolved I cannot recommend staying here. Traveling internationally and losing 3 nights of sleep due to an unaddressed safety issue is unacceptable.

Friends

10/10

Exceptional

05 Jun 2026

Elfleda D

The place is nice. Good location and staff is nice and helpful

10/10

Exceptional

01 Jun 2026

Leonardo Javier

Amazing location. Room/Apt was clean, A/C worked well, in-suite laundry comes in handy. I would recommend staying here.

Partner

8/10

Excellent

31 May 2026

Hannah

Overall we had a great stay. Staff was extremely communicative and helpful with the check in process, letting us know as soon as our apartment was available so we could check in early (as we had an early flight in). Only issue was there was a group of men hanging outside the building basically the whole time we were there, which made us a bit uncomfortable, especially later in the evening when staff wasn't around.

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Olivia

Super clean and convenient location. Staff was very helpful and quick to answer any questions

Friends

10/10

Exceptional

28 May 2026

Abrahan

Todo estuvo excelente!

Self

10/10

Exceptional

20 May 2026

Lori Shannon

Great Location. Room was fully equipped. Would 100% stay again. Muchas gracias!!!

Family

10/10

Exceptional

10 May 2026

Christian

Very clean apartment. Easy check in process. Looks just like the pictures. Comfortable bed. Loved the location, walking distance to gran via and tons of bars/restaurants in the area. I would stay here again.

Family_with_children

6/10

Pleasant

09 May 2026

Vivian

The staff were very friendly and helpful. The location is good. The information online says there is no elevator on the property but there is one elevator. I booked three studio type suites. The room size was good and they were all on the ground floor. There was a washing machine inside each suite, which was handy. The biggest disappointment was that all the suites had only had one window facing a small indoor space and we couldn’t see anything outside. It was a long four days to be in a closed-in room.

Family

10/10

Exceptional

08 May 2026

Mario

Clean property and friendly staff. Well located to visit central Madrid.

Family

10/10

Exceptional

07 May 2026

Jamie

We loved our stay here! Perfect location, wonderful staff and great place. We booked additional nights and would definitely stay again when back in Madrid!

Partner

4/10

Poor

01 May 2026

Marcus

Be warned when booking here!!

To start, our reasoning is more personal at first but I'll include for detail anyway. The entirety of our stay here started out bad once our flight had been delayed and we asked the hosts to please try and give us a refund for the night we would not be occupying the space. Despite us not being in the building they refused to cooperate with us and charged us for the extra night anyway. While this may be on us, once we arrived we noticed immediately that the apartment looks NOTHING like the pictures. There is no indication that there were other apartments available aside from the one we paid for. Furthermore, the fridge was dirty with a cut up onion inside that made the whole fridge reek of onion. We also mentioned it was a two person stay and they only gave us one bath towel. There's VERY little accommodation and the hosts were rude when spoken to as well.

Unexpected stairs-
On top everything there is over 9-12 flights of stairs and there was again absolutely no indication of this. There is no wheelchair accessibility for any of the apartments here.

High risk of theft
The entire neighboring streets nearby are very sketchy . Strange men loitering outside, fuming scents of urine literally everywhere, graffiti sprinkled all over the streets and walls. We still gave it a chance and to our consequence the very next morning our rental car was stolen. There's no cameras or anything to detect it or have helped us.

No windows
there's no windows in

8/10

Excellent

15 Apr 2026

Gladys

Muy limpio y completo para parejas o familia, localizado cerca del centro de Madrid, donde puedes caminar a restaurantes, tiendas, plazas etc, pero no tiene elevador, si te hospedas en el piso 4 y tienes equipaje es un poco incómodo, si vas en coche tienen parking también

Friends

8/10

Excellent

07 Apr 2026

Guillermo

Perfect for one or two people. Small apartment. A walk to go everywhere though. Checking the cleaner hadn’t cleaned room. But overall good.

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Vanessa

The apartment had no hot water aft

6/10

Pleasant

04 Apr 2026

Rachel

Room was clean but quite worn. Location was closed to Grand Via and easily within walking distance to a lot of main attractions. Upon check in, one of our party was given the incorrect room to check into which was already occupied, and then the incorrect code to access their correct room. The hot water ran out very quickly, which for a 5 person apartment was not ideal as no more than 2 people could shower at any one time without waiting for hours for more hot water. It is also worth noting that the street facing apartments are VERY noisy. The main bedroom is at the front of the building, and the narrow, cobbled street is extremely echoey. With dustbin collections every morning around 1am, and constant action down there, it was impossible to sleep without earplugs in.

10/10

Exceptional

28 Mar 2026

Marek

We enjoyed the great location. Spacious and clean. Comfortable beds.

10/10

Exceptional

28 Mar 2026

Chiefs

Our stay was comfortable and the location is excellent — you’re right in the middle of everything. The gentleman on our first day was very nice and helpful. The place was very clean and convenient overall. However, there were a group of teenagers staying the same night who went out partying, and we could hear stomping and noise throughout the night. The walls are quite thin, so you hear everything.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Jula

Nice and helpful receptionists. We arrived at 1pm and they checked us in early. They changed our room to the one with an elevator to accommodate our stroller and luggages. Thank you so much

Family_with_children

8/10

Excellent

01 Mar 2026

Raul

Un poco descuidado la habitacion

8/10

Excellent

28 Feb 2026

Sunil

Staff was very responsive and helpful. The room had some good amenities like a washing machine!

Family_with_children

10/10

Exceptional

23 Feb 2026

Kinsley Cole

On behalf of my kids, I I would like to reach out to say Thank you very much to the staff who helped them on Feb.20th. My son boasted how the staff who helped them were so kind, professional and knowledgeable. Please pass my sincere thanks to him and to the owner. You have a great staffs who care so much about their customers and as travellers, these are what we normally look for. I will definitely tell all my friends and family about this place. Thank you from the bottom of my heart. My kids had a wonderful experience that started with amazing service.

Partner

10/10

Exceptional

23 Feb 2026

Greg

Great room and super helpful staff at check in. The Malasana location is fantastic - lots of great things to do within walking distance, including the Metro station.

Self

8/10

Excellent

18 Feb 2026

Danielle

Great location in a nice part of town.

Family_with_children

8/10

Excellent

29 Jan 2026

Shikin

Location was good, near to shopping street. However, amenities not complete. No kettle, dryer not user friendly. Otherwise, would stay for the place.

8/10

Excellent

14 Jan 2026

sandra

Great location. Close to many places to eat and close to metro and bus stop to get to sites to see. Staff very responsive. The room is great for 2 people but we had three and the couch when pulled out took up the whole room making it difficult to walk around and get to bathroom at night. Unit had a washer dryer but it was one unit. But did not dry at all, we had clothes in there for 4 hours. so be prepared to hang dry your clothes.

8/10

Excellent

26 Dec 2025

Hong

The property is old and pretty tight for 3 adults. Since we had to use the sofa bed, it basically took up all the space in the living room. The location is superb and easily accessible to many attractions by foot. Generally clean and a good value for our trip with a kitchen and even a washer.

10/10

Exceptional

21 Dec 2025

Paul

The staff was very friendly and helpful. It is a great location, you can walk just about anywhere from this place.

6/10

Pleasant

18 Dec 2025

Kajetha

It was fine. Felt a bit older and the sofa bed wasn’t the best. The biggest issue for me was how the internet was down for 90 percent of our stay

10/10

Exceptional

07 Dec 2025

Alex

Easy check-in, very helpful front desk, clean rooms, no complaints would definitely stay again.

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

Julisa

Yes everything was perfect

8/10

Excellent

02 Nov 2025

Kristina

Great location, walkable to Gran Via, close to stores, cafes and restaurants. The unit was spacious and has everything you need. There is someone at reception if you need anything. Internet is not reliable, went down a few times.

Leisure Family

6/10

Pleasant

02 Nov 2025

Colin

It’s not a hotel but an apartment in an old style Spanish building that has been changed (at sometime) into self contained apartment.

Room certainly not as shown on website, Maintainace is non existent- bedroom door didn’t close due to way fitted and bathroom door could only be closed if slammed repeatedly (joiner needed to make adjustment so door fits frame).

The sofa bed is completely uncomfortable for adults and I guess kids also, mattress of such poor quality you could feel the metal frame underneath. Safe to say, little sleep obtained, glad I was only there one night.

Shower head bracket hanging off the wall and bathroom mirror chipped and had seen better days.
Also room maid was banging out door 30mins prior to us having to leave the room and was unpleasant when I brought this too her attention. Also rooms not the cleanest, found a previous guests toothbrush on the floor under bathroom sink !!

On the positive side, nice traditional Spanish neighbourhood with nice coffee shops and places to stop for something to eat. Dia shop 3 mins away for any snacks / drinks / fresh breakfast breads etc. Gran Via a pleasant 10 mins stroll away so very handy to that, also tram station approx 5 mins walk away with good links to airport.

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Fellipe

Great location, spacious apartment. Street can get a little loud late a night.

Leisure Family_with_children

10/10

Exceptional

15 Sep 2025

Denise

Very happy with our stay

Wonderful place and very clean. Hospitality was fantastic and we'd definitely stay here again.

Friends_and_family Family

10/10

Exceptional

05 Sep 2025

Jelena

Comfy, stylish and in an excellent location.

Leisure Family_with_children

10/10

Exceptional

19 Aug 2025

George

It was one of the nicest places we ever stayed at
Close to everything
Very clean and comfortable

Leisure Family

10/10

Exceptional

11 Aug 2025

Jasmina

Good location in the city center, walkabe to the main attractions. Appartment equipped with all the necessities.

Leisure Family

2/10

Poor

05 Aug 2025

Fakhira

The pictures are a scam. The property is very shady and really dirty

Leisure Family

10/10

Exceptional

23 Jul 2025

Lauren

It was so clean and so s

8/10

Excellent

13 Jul 2025

Mansoor

Building seems a little run down but the apartment was good. They had all the amenities you need plus comfortable beds. People like to talk loud on the street. Doesnt matter what time of the day or night. Good experience overall.

Leisure Family

2/10

Poor

13 Jul 2025

Verified traveler

Needs cleaning and plumbing fixing

Washroom would clog and the tub would fill up with everything from the plumbing. The whole suites was dirty and the sheets were not washed/cleaned.

Friends_and_family Family

8/10

Excellent

26 Jun 2025

Carmen

The staff was very friendly and the location was very good.

Business_and_leisure Family

10/10

Exceptional

29 May 2025

Rosalyn

Too loud! Its impossible to sleep

Leisure Family

10/10

Exceptional

27 May 2025

Anne

Great location, clean, quiet. Staff was very helpful for check-in.

Leisure Partner

10/10

Exceptional

24 May 2025

Keegan

Great time

Really great group of people, spent a week there and there was plenty to do. Really close to city center

Partner

8/10

Excellent

11 May 2025

catalina

Good location. Close to main action

Leisure Family

10/10

Exceptional

02 May 2025

Shondray

The property was in a good location in surrounding city. However, communication could be much better then what it was upon arriving.

Leisure Family_with_children

10/10

Exceptional

21 Apr 2025

Bhavik

We stayed at Gran Central Suite in Madrid and really liked it. The staff were very friendly and quick to respond. The location was great, within walking distance to many tourist spots like Gran Via. The apartment was cozy and perfect for our family of three. It had enough utensils, and there was a grocery store nearby. The Noviciado metro station was just a 5-minute walk away.

Leisure Family

8/10

Excellent

10 Apr 2025

Sayeed

Location is excellent, within walking distance to all major landmarks.

Leisure Friends

10/10

Exceptional

04 Apr 2025

Jennifer

Phenomenal!

Leisure Family

10/10

Exceptional

04 Apr 2025

Fernando

The property is great..!! The staff is super friendly and knowledgeable of the city and giving out recommendations for eating or sightseeing.
And YES!!! THERE IS an ELEVATOR!!! All the people complaining that they had to carry their luggage up the stairs, probably did not take the time to ask or look for one…

Leisure Family_with_children

10/10

Exceptional

24 Mar 2025

Marlon

It is a beautiful apartment. It is clean and confortable. It is in a very good location. It is not too quiet. You can hear the noise from the street. But it's not too bad.

Leisure Family_with_children

8/10

Excellent

23 Mar 2025

david

It is convenient to have a kitchen and laundary. Very nice place

Leisure

2/10

Poor

13 Mar 2025

Andy

Disappointing Stay – Noisy and Inconvenient

If you're looking for a restful night’s sleep, avoid this place. The property has no elevator, so I had to haul my heavy luggage up to the third floor. The staff lacked the hospitality to make guests feel welcome or valued.

The worst part? The noise. The property has zero noise insulation, making it impossible to sleep at night. Between the bar’s late-night deliveries, loud street cleaning at 2–3 AM, and constant chatter from the street, it felt like sleeping in the middle of a busy road.

If you’re planning to sleep during the day, you might be fine. But if you need a peaceful night's sleep, stay elsewhere.

Leisure Friends

6/10

Pleasant

20 Feb 2025

Amanda

We loved the location of the property. It was close to things we wanted to see and walk to. It felt safe. The apartment was very small. There wasn't a lot of room to open a suitcase unless you put it on the bed. We were utilizing the sofa bed and that left no floor space. Sadly, this property was very loud at night. There is no elevator, so you hear guests going up and down the stairs, talking, singing, banging, you name it. The hallway light is motion activated and turns on and off all night, as well. I cant tell you how many times I woke up from multiple interruptions. Still, the place had everything needed for a stay in Madrid.

Leisure Friends

10/10

Exceptional

04 Feb 2025

Juan

Excelente atención, ubicación y tamaño del apartamento…todo muy limpio. Lo único es que la señal del wifi era muy débil, la mayoría del tiempo estuvimos sin poder conectarnos.

Leisure Family

10/10

Exceptional

31 Jan 2025

Francisco

Amazing place to stay

Excellent hotel. Very clean and well kept. Microwave did not work and have to be careful of the a several parole in your party taking showers as the hot water tank is on the small side.

Friends_and_family Family

8/10

Excellent

15 Jan 2025

Geraldine

It advertises a dryer but it doesn’t have one.

Leisure Self

10/10

Exceptional

01 Jan 2025

Inna

Quiet place to stay, easy walking to metro and center/ museums

Leisure Family

10/10

Exceptional

01 Jan 2025

Amervis

The location is the key. 5 minutes walking to Gran Via

Leisure Family

8/10

Excellent

30 Dec 2024

Michelle

Room was Ok. Bathroom small. The sofa bed makes a lot of noise. Location is very good.

Leisure Family

6/10

Pleasant

27 Dec 2024

Anabelle

La localización de la propiedad es excelente para explorar el centro de Madrid. El área tiene muchos lugares de comer cercanos, es un poco ruidoso en las noches. El apartamento no es muy grande pero es bastante cómodo para tres personas, tiene lavadora/secadora, la cual no seca completamente la ropa pero tienen un pequeño tendedero para poder terminar secar.

Leisure Family

6/10

Pleasant

17 Dec 2024

eve

It was ok. Check in time was 3pm. We weren't able to check in until 4:30pm. It had a washer and dryer that was good. It was noisy in the morning I think it’s also a place of residence?
It met all our needs.

Business_and_leisure Family

10/10

Exceptional

26 Nov 2024

Marvin

Nice appartment.!!

Hotel it self was ok.
they have a big construction trash bin right outiside. I know thats temprary.....
Room, i like all the amenities provided, coffee, tea, and all the fixes.
laundy in the room, full kitchen,
The only part was the safe didn't have batteries, i got a key from the front desk, but it was the wrong key.
communication its through WhatsApp and very inconvenience since they don't reply.
other thank that we loved it.

Partner

10/10

Exceptional

15 Nov 2024

Egon

This is a good property for long stay. Especially with family. But if you intend to drive around yourself, there is no parking. The Gran Via is at walking distance which is very good.

Business_and_leisure Family

10/10

Exceptional

13 Nov 2024

Alexandra

Clean and well located near a metro station.

2/10

Poor

07 Nov 2024

Juan

The building is old and rundown as well as the appliances. My main issue however was with the cleaning products they used. A potent bleach whose stench wouldn’t let the room for hours even though I left the window and fan running. I could not stay a single night and had to find another place.

Place is relatively cheap but you get what you pay for and in my case, I ended up paying for the mistake of choosing this location.

Leisure Partner

10/10

Exceptional

29 Sep 2024

Maria

Love it

Leisure Partner

8/10

Excellent

18 Aug 2024

Alejandro

Easy to arrive, close to metro and many restaurants. Everything you need at the room.

Leisure Friends

6/10

Pleasant

08 Aug 2024

Mandeep

Very old apartment and no elevator. Had to carry our luggage up the stairs

Leisure Family

8/10

Excellent

07 Aug 2024

Garet

This was our second time staying at the Gran Central. This time in a different building. The place accommodated our 5 person family well. There were plenty of sheets and towels which is often a problem when traveling as a large family. I love the central location of the apartment. A small side not there is no elevator in this building if that is a problem. Their other building did have an elevator. The A/C works great :) That is important in August!

Leisure Family

6/10

Pleasant

05 Aug 2024

Milan

Don’t expect too much & you won’t be disappointe

If you don’t plan on spending a lot of time at the apartment, this will work for you. The place is a bit run down and it’s not the cleanest. A bit noisy at night and the space is not big.
The AC worked amazing and let’s be honest, for this price, you can’t beat it. The WiFi worked, the hot water was there and most importantly you are very centrally located and walking distance to it all!
Would recommend if you are 2’people and not too picky about minor details like listed above. Front desk was great and informative!
It definitely did its job and it’s like this throughout Madrid!

Friends_and_family Family

8/10

Excellent

03 Aug 2024

Esteban

My wife and two children stayed at this hotel. The coordination for the check in was conveniently done via WhatsApp with no problems. Big area for the amount paid; it was a whole flat. The washer was a great plus and the location is great. Walking distance to the metro station, restaurants and convenient shopping places.

Leisure Family_with_children

10/10

Exceptional

02 Aug 2024

Armin

The location is great just in the centre, the apt was clean and comforatble

Family_with_children

10/10

Exceptional

31 Jul 2024

Janette

Excelente servicio, cerca de todo y muy cómodo… nos encantó

Family_with_children

8/10

Excellent

31 Jul 2024

Silvia

Great location and the apartment its in great condition. My only observation is that they should have better pillows and blankets for the beds.

Leisure Family

10/10

Exceptional

28 Jul 2024

Nina den

Loved the room and Gran Via was walking distance

Leisure

10/10

Exceptional

24 Jul 2024

Garet

The apartment was perfect for my family of 4 teenage boys. Clean and close proximity to the center of town.

Leisure Family

8/10

Excellent

15 Jul 2024

Jessica

Really centric, close to gran via and the service was good

Leisure Family

6/10

Pleasant

11 Jul 2024

Brian

Overall, a unique apartment, however upon arriving the two entry doors were never locked, even though we were issued two codes to use. This made my family feel unsafe. We stayed there during a celebration/parade so noise level throughout night was a little more than expected. Overall a decent stay.

Leisure Family_with_children

8/10

Excellent

04 Jul 2024

Chandra

Location was ok for being walkable, although blocks around area could be sketchy. There is NO onsite parking as stated (partially why we booked) and staff very vague with where to park.

Leisure Friends

10/10

Exceptional

24 Jun 2024

Ana María

Muy céntrica, y puedes caminar.

Leisure Family

6/10

Pleasant

23 Jun 2024

Yalilys

Good location.

Leisure Family

10/10

Exceptional

09 Jun 2024

Maria

Great place to sleep and go.

Leisure Family_with_children

8/10

Excellent

01 Jun 2024

Verified traveler

Nice family stay

We had a nice 4-night stay at Gran Central Suites. The location of the hotel is great as it's very central and walking distance from many destinations. The neighborhood itself is also cool and has lots of great dining spots. However, it can get noisy during the nights and we had trouble sleeping sometimes. The room itself is fairly comfortable - it has everything you need but is no frills. Not fancy but good value for money (except for the noise)

Friends_and_family Family

10/10

Exceptional

23 May 2024

Maria

A great spot to be close to the city center but not in the middle of it. Directions for check in were clear and easy to follow. Highly recommend!

Leisure Friends

10/10

Exceptional

04 May 2024

Luis

I did not like was no elevator and we where in the 4 floor.