Name: Pension MYD La Estrella
Address: la estrella 5-2º Derecha, 5 dcha, Madrid, 28004, ES

2/10

Poor

29 Jun 2026

Nancy

No Air Conditioning, property has a “no touch” sign on a/c unit because it doesn’t work and room is extremely hot (fan not enough).

Family

10/10

Exceptional

14 Jun 2026

Jordy Diego Alonso

Hace 4 años estuve ahí con mi amigo y he notado que ha habido muchas mejoras. Volvería a quedarme en este lugar.

Self

2/10

Poor

22 May 2026

Scott

I'm a world traveler! Architect from California! DO NOT book this room! The check in is a total nightmare! This is all done online there is no reception desk! It took me 3 hours to check in! The place is hard to find! At night forget it! The codes they send you don't work! Seriously do not get involved with this stay! It's the WORST ever! Every guest i talked to had the exact same entry experience I encountered! Forget this place!

Self

2/10

Poor

01 Feb 2026

Ben

Received a different room to what i ordered. The management said it was Expedia's fault but there was nothing Expedia could do. This is a scam company who knows how to abuse the system and get away with it. AVOID AT ALL COSTS, because most likely you will not get your room and lose your money.

Leisure Partner

2/10

Poor

25 Oct 2025

Pierre

It took me 30 minutes to get someone to answer the door. It seems that location does not accept any tourists anymore. I had to book another hotel and lost the money I paid for that place. You should investigate that place.

Leisure Self

2/10

Poor

18 Oct 2025

Leilani

In my years of traveling, I have never stayed at a place like this. Beyond bad customer service. False advertisement. Smelled of cigarette and no one to help you on the weekend. I ABSOLUTELY DO NOT RECOMMEND STAYING HERE. AVOID THIS PLACE

Leisure Self

10/10

Exceptional

08 Oct 2025

Sayad

Good place

Leisure Self

4/10

Poor

22 Jun 2025

MariaCecilia

Service desk in another MYD location let us leave our luggage until check in. Entering the building and the room was always difficult due to door malfunction. Find out that the property has not ac was terrible. They said the building manage the temp -not true. We only had a fan to bear 94•F

Partner

10/10

Exceptional

19 Jun 2025

Karl

Location was good. Check in instructions were very clear. Would absolutely recommend.

Friends_and_family Friends

6/10

Pleasant

26 May 2025

Hoang

Online checkin was easy, but it was not obvious how to checkin without WhatsApp. The bathroom is extremely small.

Leisure

2/10

Poor

24 May 2025

Verified traveler

Worst experience in 15 years of travelling

By far after 15 years of travelling in Europe, this is the worst hostel we have stayed. Pros: clean & centrally located. Cons: curtains missing requested and ignored. mattress is sunking. Photos shows mini fridge and microwave but missing blame Hotels.com using outdated photos. Hotels.com says it’s not in the description. water will leak when shower. The whole floor of the apartments are cramp and cheaply made. smell of sewage occasionally I will absolutely not coming back even if the owner offer discount what a horrible experience.

Friends_and_family Friends

2/10

Poor

06 Nov 2024

GILBERTO

La accesibilidad al lugar es malisima y el espacio muy pequeño e incomodo. Laa fotos que ponen no son para nada la realidad

Leisure

10/10

Exceptional

24 Jun 2024

Zainab emhmed elaqel

I like everything

Business_and_leisure Family_with_children

8/10

Excellent

25 Mar 2024

Marina

A pesar de que no había recepción, el personal fue muy atento cuando lo necesité. Si es cierto que esto debería anunciarse más claramente en la descripción, pues no todo el mundo se siente cómodo haciendo un proceso de check in online.

En el baño, había algunos aspectos que mejorar: no había mampara en la ducha y había un fuerte olor a cañerías. También eché en falta unos colgadores para las toallas.

Leisure Self

6/10

Pleasant

05 Jun 2023

Saigonmylove

We like their location for: Convenient, cleanliness and safe because it is next to city policy station. But the room is small like a bird cage, only 1 pillow for 2 people, and warning for the first time foreigners (non-Spanish speaking) in Madrid like us: You should be prepared to deal with non-English people :(. It took us 2 hrs for looking, waiting and dealing with the building and meet the registration guy. They post a phone number on the door and ask you to do online check in but my phone could not contact them and and internet network is slow like s.ht. Do not book this property if you visit Madrid on the 1st time and have no Spanish speaking experiences.

Leisure Family

10/10

Exceptional

11 May 2023

Socorro

Beautiful views!

Cozy place, excelente service!!

Self

10/10

Exceptional

23 Apr 2023

Sean

Read this one! It's a gem!!

After reading the dismal reviews I was a little apprehensive. I can assure you that this place is a great little place to stay. Good location, quiet, refurbed, clean. Only downsides I can think of are no curtain in room so no alarm clock for me...nature's alarm clock made sure I was up and at em at 7am ☀️☀️, the shower bracket was a bit dodgy but managed to get a workable angle to get clean. The cleaner was super friendly and the check in process( although unconventional) was relatively straightforward if you follow the rules. To stay in the centre of Madrid for 30euros a night? With a private bathroom? It's a no brainer! Thanks for a great stay

Self

4/10

Poor

10 Jan 2022

Hamlin

No front desk, luggage storage, towels, toiletries

Contrary to the property description on hotels.com, there was no front desk or luggage storage. There were also no towels or toiletries provided, despite me chasing for them several times. The window blind was also not fixed so I could not open the window and had no fresh air or natural light during the stay. There was a lot of noise from refuse collection on the street outside, late at night and early in the morning. There was also noise from scaffolding construction work during the day. The lock was broken when I arrived and I had to wait two hours for it to be fixed. I asked for an email to send complaints to but got no reply.

Self

4/10

Poor

16 Nov 2021

Andrea

The room was small but clean and near all of the major attractions. Customer service was terrible though and no one is physically present at the hostel. I wrote them about a month prior to my trip and again the week prior with some questions and never heard back. Most of the times that you call you won't get answered and the check in process was confusing and unprofessional. It was all done over the phone and the woman I spoke to was constantly bickering with someone else and ended up yelling at me for not doing something she hadn't even told me to do. They need you to send them a picture of your passport via whatsapp, which frankly felt a bit shady. If it hadn't been for the maintenance ladies who stepped out of their way to help me, I would have never checked in. Once inside, I realized the room's lock wasn't working and I tried to call their number but of course had no response. Several other guests during my stay had similar experiences. I stayed because it was already paid for but spent my entire stay praying I didn't have to talk to them again.

Leisure Self

4/10

Poor

01 Oct 2020

Pamela

Avoid!!! Only good thing is the location

Avoid this place at all costs, the only good thing about it is the location!
We arrived at the hotel tired and wearisome after a 4 hour journey from Valencia and just wanted to get settled in. However, there was nobody at the property to welcome us and we had to phone the telephone number that was on the door to let the owner know we had arrived. After about 10 mins, the owner arrived with the keys and let us into our room but he spoke no english. Our first thoughts were that the room was very small for 2 people but that was just the beginning. After using the bathroom, we found that the toilet didnt flush properly and that the tv did not work and had 'no signal'. The room had a small balcony attached so we pulled up the shutter to get a better view and found that we couldnt get the shutter back down. We emailed the owner and asked if he could fix it but we got no reply after 4 days which meant we had no shutter/curtains to keep the sun from waking us up each morning. We hated being in this room so spent as much time sightseeing and being out and about as possible. The only good thing is the location - it is just a one minute walk from the gran via and callao metro station which was perfecf for us. However, next time we will definitely pay slightly extra for somewhere upmarket.

Friends_and_family Family

2/10

Poor

02 Jan 2020

Patrick

I really can not review this place low enough. Firstly, they did not speak any English, as advertised in their posting, which makes check in extremely complicated-as you have to gain access through a main door of a building, but if they never answer, you will not get access. They advertise to call during certain times, but still no answer, or you get \"no English\", and they hang up. The area is off the beaten track, and a little sketchy, there are too many people hanging around the entrance watching you, and if you do get access to the building, there are twice as many in the building standing around. I did not get access to the room that I paid for, due to them answering and hanging up on me. All in all, it is not a safe location, clean location, nor would I recommend this place to anyone. Please, pay a little extra and try to stay in something safer.

Leisure

2/10

Poor

02 Apr 2019

jose

A total discusting place for any person

To begin with. My arrival at the Estrella was atrocious , NO one was waiting for me or sent me any information on how to get into the place. Then someone came in and gave me a room that looked like a closet with a broken closet where I could not accommodate my luggage. I could hear everything that happens everywhere. The share bathroom door was broken and coming apart with mold in the bottom. Next day, a guy came in and assisted me after all of my complaints and placed me in another room with the only difference that there was a sink for me to wash my hands. The only good thing about this place is the location. I have never seen a place like this in my life. I saw other people complaining about how this place is ran by individuals who have no scrupulous. I decided to report this to the dept. of health in Spain once I get situated. It is not what they show in the website.

4/10

Poor

24 Nov 2018

Verified traveler

Check in process was complicated and not clear how to do it

Friends

8/10

Excellent

19 Nov 2018

mavi

Small, but well placed and quiet. Good price.

2/10

Poor

15 Oct 2018

Steffanie

I ended up booking a different hotel because my experience was AWFUL! My shower door had an enormous hole in it so the water was all over the floor. The reception told my food deliverer that I was not registered and therefore I never rec'd food I ordered and paid for until five hours later and an entire day of waiting. By then the food was cold, and hotel promised to refund me the money for that, but of course they never did. My key didn't work the first night for whatever reason so I couldn't stay at the hotel. I would NOT recommend nor will I return to this hotel again.

6/10

Pleasant

17 Sep 2018

Verified traveler

Clean room but no staff on duty at night. Had to wait for a long time for check-in. Staff spoke mainly in Spanish.

2/10

Poor

20 Nov 2017

Verified traveler

Rude lady

Been there for couple of days but that lady was so rude and cant even speak english

room was too nero and sheets seems was not washed

No sitting are for guest and u cannot even take them in room and if you do she keep knocking the door and keep threating like im gonna make a call to poice or whatever she said about

Never recommend this place anyone

10/10

Exceptional

19 Oct 2017

Ioan

Very nice hotel

There was very nice hotel with lovely people, they treat me very well and very polite

6/10

Pleasant

24 Jan 2017

Verified traveler

The place itself is alright, value for money but you might get a bit scared from the outside. Better to go up the stairs as lift is quite small- for two people only. Really close to Gran Via and Callao metro stations.

6/10

Pleasant

10 Aug 2016

Dejan

Average

first of all, the girl that works on reception doesn`t speak english at all, shame on her. On the other hand she was so nice anyway. The landlady came on my last day there and she was yealing at that girl, I don`t know why, but she was so loud that I couldn`t sleep. In a one word, they are so unprofesional. But hostel has a good conditions, I really must say that.

8/10

Excellent

30 Oct 2015

Verified traveler

great location

After I made the mistake of using my Discover credit card, my reservation was cancelled for having the charge denied as refused. When I showed up, I was essentially homeless. The lady in charge rearranged he room assignments, and I was able to stay for my for my full three days.

6/10

Pleasant

31 Jul 2015

Sevana

central location but very small rooms

The place is very difficult to find, the sign is far from the enterance, and we were lucky that someone was leaving as we were coming in because the buzzer did not seem to work for us the first 2 times. It is a small appartment on a second floor which has been divided into 6 rooms, its very central and clean. Unfortunately our room AC did not work so we had to leave our window open, which is rather loud during the night an morning. We were expecting two twin beds, and were placed in a room with a double bed and two singles, proceeded by her explaining that we could only use the one narrow double bed between us and that we were not allowed to occupy the 2 single beds instead, which is very unideal for a mother and daughter. This was annoying and unsympathetic. All rooms have a microwave & small fridge, but there are no cups to boil the water nor plates & cutlery, you need to ask the hotel receptionist Anna for these. Try to get a room which has a widow, overlooking the street. Initially we booked for 3 nights but end up staying for 4 nights, but it was a hassel to arrange the extra night with the language barrier as anna wanted us to pay €5 more than the original €30 a night arrangement.

Family

10/10

Exceptional

11 Jul 2015

sophie

Well, staff are really warm , good location.

Consideing the price, I will recommand this hotel. Kind staff but they dont speak english at all. Very good location, easily foundable. Comfortable bed and good quality of bathroom.

8/10

Excellent

25 Mar 2015

Nicole

Decent hostal

The room is small but clean. The neighborhood is a bit rundown, but it is very close to the main road, Gran Via. The best part was a surprise breakfast left for us, complete with a mini fridge in the room. We would stay here again.

Family

4/10

Poor

15 Mar 2015

Verified traveler

Too basic & uncomfortable

The room was small, uncomfortable, uncarpeted (just with a solid, plastic flooring, thus unpleasantly too hard & cold to walk on without shoes on...) & although it was agreed online to book it as it is, with a shared bathroom to be accessible by the corridor on the same floor, I had expected that the room itself would contain a kind of water sink with a running/tap water, but even the ordinary cups/glasses were not provided, despite the availability of the fridge, with no tables (apart from the small drawer-box & a chair). Also the walls were too thin, without sound isolation, thus a bit noisy inside out. The major benefit was the hotel location & perhaps I would have been better off had I booked a single room with self-contained shower/bathroom, if available(?)...

8/10

Excellent

20 Oct 2014

Luz

Noisy little place

Room was small but clean. Double bed seemed small for two people. Walls are too thin - you can hear the person speaking in the room next to you, you can also hear their television, and you can hear all the commotion in the lobby area. Eugenia provided excellent service.

Family

6/10

Pleasant

01 Sep 2014

Tinkerbella

Tiny room but clean

Very limited English, owner very abrupt when demanding payment, however housekeeper was lovely.

2/10

Poor

08 Jul 2014

AJ

Nightmare hostel!

Avoid this hostel to save yourself from having stressful holidays. It's located in an area full of prostitutes and really dirty. The shower wasn't working and so was the A/C. I complained but the staff couldn't speak any English at all. I had to open the window but couldn't sleep at all because of the noise. It's near a plaza and you could hear everything from the outside. Also, the walls were so thin that you could hear everyone in the building. There was also an incident that one of the guests had to pay even though she said she had paid the hotel in advance. She just cried because no one could help her because of language barrier. AVOID THIS HOSTEL.

10/10

Exceptional

23 May 2014

Alex

La Estrella in Madrid

The hostal was very clean, staff attentive and helpful. Good Wi-Fi in the room. No breakfast. The only negative is somewhat small rooms and bathrooms.

8/10

Excellent

22 May 2014

Marcel

Madrid on a budget

I choosed this hotel for its location, it is right next to the old historical city centre. The staff was friendly, welcoming and helpful. Great location, great price.

10/10

Exceptional

05 Mar 2014

Ian

Very good

For this level of budget, you couldn't do better than this place I'm sure. I had a really nice ensuite room, it's a great location (central yet quiet) and the guy at reception was super-friendly and welcoming. Five stars from me.

10/10

Exceptional

15 Nov 2013

Verified traveler

Just Perfect!

Great location, in the exact center, on a side street, helpful staff, clean,fast wi-fi,no problem

8/10

Excellent

14 Oct 2013

Andre

Nice and cosy

good it was in accordance to what I expected.

6/10

Pleasant

25 Sep 2013

Verified traveler

good location, good for price

It is a budget hotel, so nothing fancy. But its location is good, it was clean.

8/10

Excellent

15 Sep 2013

Stas

Not expensive hostel in the centre of Madrid.

Friendly staff, clean. Very small hostel situated in the main centre. Recomended.

6/10

Pleasant

13 Sep 2013

Gjf

Not the best for asking price.

Location was great and rooms were clean and comfortable, but I did not get the room that was stated through online booking. It clearly stated I would get a room with city views (important to me) but I got an Interior window with views of 4 walls. Staff didn't speak English for me to complain. Also you can everything through walls. Other than that I thought it was fine because I got a great discount online.

2/10

Poor

09 Jul 2026

María Carmen

El sistema de acceso funcionaba mal , las instrucciones para acceder además no eran completas, casi me abro la muñeca al intentar abrir la puerta de la habitación porque requeria dar una vuelta completa al pomo sin dejar de pulsar un botón, por lo que después de veinte minutos lo conseguimos, pero no nos atrevimos a salir de la habitación más por si no podíamos conseguir abrirla a la vuelta. La ropa de la cama y las toallas tenían manchas de suciedad; en el baño, no había forma de colgar ninguna toalla, por lo que nada más llegar, una se nos cayó al inodoro; la televisión no tenía mando a distancia; en la habitación había un número de WhatsApp para comunicarnos con los administradores anteriores cualquier problema, pero les escribimos y no les llegaban los mensajes. Apenas pudimos descansar porque en la habitación de al lado estuvieron haciendo mucho ruido toda la noche hasta las 6 de la mañana, y ante imposibilidad de comunicarnos con ellos, nos fuimos sin dormir. Es una lástima, porque la ubicación es buena.

Partner

8/10

Excellent

06 Jul 2026

JORGE

Al momento de reservar, el hotel informaba que contaba con recepción de 9AM a 12 de la noche y servicio de resguardo de equipaje (espero que ya lo hayan eliminado) porque NO TIENEN RECEPCIÓN (el check-in es virtual y no hay nadie en el lugar) y menos resguardo de equipaje, el personal (solo atienden por WhatsApp) contesta solo si les apetece responder a las preguntas, sino simplemente te ignoran hasta que hagas otra pregunta que si quieran contestar y dicen, no veo ningún otro mensaje, al final dicen puede traer su equipaje a la recepción de otro hotel, pero la dirección que te dan está a 2 kilometros de distancia del hostal, que sentido tendría ir a llevar el equipaje hasta allá, en fin, la habitación bien, para dormir y ducharse, hay elevador en la propiedad.

Self

6/10

Pleasant

16 Jun 2026

Julien

Chambre globalement propre mais manque d’entretien (murs, lit …), mal insonorisée, et petite. Mais pour le prix c’était la meilleure, et bien placée. Arrivée autonome, mais service client actif. Idéale pour une ou deux nuits mais pas plus. Pour le prix je recommande tout de même. 3/5

Friends_and_family Friends

10/10

Exceptional

16 Jun 2026

Sandy

Achei o check in bem complicado. Demoramos alguns minutos para termos todas as informações mas assim que tivemos, a estadia foi agradável.

Perto do centro, caminhada bem curta para a Gran Via.

Acredito que a limpeza das paredes poderia ser melhor (entendo que a maior culpa é dos hóspedes anteriores sem educação).

infelizmente, ao que parece, meu marido foi picado por bed bug. Ele ficou com a perna bastante marcada, cheia de bolinhas mas não tivemos maiores problemas.

Banheiro estava bem limpo!!

Partner

6/10

Pleasant

02 Jun 2026

José Antonio

La cercanía al centro es lo mejor, en cuanto al resto, el edificio y la comodidad tienen poca posibilidad de mejora!

Partner

10/10

Exceptional

13 Mar 2026

Claudia Edith

Está en una ubicación muy buena cerca de todo y la habitación ideal para dormir y darse un baño ya que el resto del tiempo es para conocer y recorrer las calles, lo recomiendo ampliamente

Partner

2/10

Poor

09 Jan 2026

Paula

UN FRAUDE, NO OS ALOJÉIS. Llegamos y las habitaciones que reservamos y pagamos estaban abiertas y sucias. Intentamos ponernos en contacto con el alojamiento por teléfono repetidamente y nadie nos contestó, ni siquiera al WhatsApp. Tuvimos que reservar otras dos habitaciones en un nuevo alojamiento porque no pudimos hospedarnos. No se hacen cargo ni responden a los emails enviados. EXPERIENCIA NEFASTA Y UN ABSOLUTO TIMO.

Family

4/10

Poor

03 Jan 2026

Daniela

En primer lugar, en las fotografías del anuncio se indicaba que la habitación disponía de microondas y frigorífico (por eso llevamos comida para guardarla allí, lo que acabó estropeándose toda). Hablé con el personal y me dijeron que esa información era mentira, cuando aparece claramente en las fotos de la habitación elegida.
En segundo lugar, el baño tenía un olor horrible e insoportable. Además, había bichos en la ducha. Y cuando nos duchábamos, el agua salía con espuma por la tapa del desagüe. Incluso tuvimos que comprar velas para poder soportar el olor del baño.
Por último, la cama, además de ser súper incómoda (está muy hundida en el centro), si nos sentábamos en el borde para vestirnos, la cama se volcaba hacia el otro lado. Ah, y las sábanas estaban llenas de bolitas.
El único punto positivo es realmente la ubicación.

Leisure Partner

2/10

Poor

01 Nov 2025

rafael

Habitación sin hacer a la hora de llegar, paredes sucísimas. Mal olor de sábanas
Pésimo colchón

Self

4/10

Poor

28 Oct 2025

Harry

Colchon pesimo horrible televisor no funciona

Business

2/10

Poor

19 Oct 2025

Jesus maldonado

La habitación decía con aire y no tenía.

Leisure Family

2/10

Poor

17 Oct 2025

Hicham

La estancia mas horrible en todos mis viajes, se corto la luz a las 22h de la noche y como no tienen recepción física, mandé un wathssap para averiguar lo que ha ocurrido y me contestaron que el corte de la luz está a nivel toda la finca y era mentira porque sumando de la ventana había luz en toda la finca, pase la noche con una linterna.
No hay agua caliente y en la habitación huele mal.
En total es un sitio de estafa.

Business

4/10

Poor

12 Sep 2025

Francisco

Lo mejor que tiene el alojamiento es la ubicacion a solo 2 minutos de Gran Via.

Leisure Partner

6/10

Pleasant

02 Sep 2025

MIGUEL ANGEL

El aire acondicionado no funciona

2/10

Poor

17 Aug 2025

Jupy

No lo sé no pudimos ingresar a la habitación nos mandaron el código de acceso mucho tiempo después ya q nos habíamos ido,su teléfono q tienen nunca lo contestaron

Leisure

4/10

Poor

01 Aug 2025

Verified traveler

HABITACIONES SIN AIRE ACONDICIONADO

Tuve constantes problemas para acceder al alojamiento así como a la habitación que se me asignó. El acceso al recinto era con código y el sistema de apertura fallaba una y otra vez. En la reserva ponía que la habitación tenía aire acondicionado pero el único aire que había era el de un ventilador de cortesía. El calor era tan insoportable que no pude pegar ojo en toda la noche. La habitación no disponía de cortina, motivo este por el que si subías la persiana para que entrase el aire te veían los vecinos de en frente. Fatal.

Business

2/10

Poor

05 Jul 2025

Eva

Me he tenido que buscar otra habitación, estaba la cama rota, muy muy sucia había comida del Burguer King de otros clientes y no me han dado otra habitacion

Leisure Family

4/10

Poor

30 Jun 2025

julian

No muy buena experiencia

La informacion de entrada mal, me dieron una clave erronea y no podia entrar al portal, la puerta del piso quedaba abierta y la de la habitacion a las 3 de la madrugada entro un chico , pidio perdon y salio , no se que sistema de claves hay. Y el aire acondicionado que anunciaban , no existia solo un ventilador ruidoso y mucho calor .

Friends_and_family Friends

4/10

Poor

02 Jun 2025

CARLOS FELIPE

Mala comunicación con la recepción. Ninguna persona atenta a las necesidades y demandas. Dejaron entrar mascotas y niños. Mucho ruido hasta la madrugada

10/10

Exceptional

24 May 2025

Francisco

Perfecto

Excelente

Business

2/10

Poor

25 Apr 2025

Galo

Malo

8/10

Excellent

20 Apr 2025

Julio

Está bien situado para visitar el centro de Madrid la calle estranquila para descansar de noche está bien yo volveré

Leisure Partner

4/10

Poor

22 Mar 2025

Fernanda

Péssimo

Péssima experiência. Recebemos informações por e-mail, as quais não eram claras. A senha da porta da rua estava errada, ficamos pra fora esperando que alguém saísse para que pudéssemos entrar, ninguém nos respondeu no WhatsApp, não tínhamos a senha do wi fi. Enfim, não caiam nessa cilada.

Partner

10/10

Exceptional

16 Feb 2025

Fran

Bueno en general me voy fasdisfecho, para volver a repetir céntrico todo a mano metro ,transportes muy muy muy bien mis dos únicos comentarios negativos las camas y un problema con la llave del portal pero me reitero muy muy recomendable

Business_and_leisure Partner

8/10

Excellent

30 Jan 2025

Diego Iván

Buena ubicación

2/10

Poor

21 Jan 2025

María Victoria

Nos tuvimos que ir un día antes a otro sitio porque las cañerías olían terrible, la cama incómoda y la habitación sucia…

Partner

6/10

Pleasant

16 Jan 2025

sonia Beatriz garcia

Iba con miedo por las reseñas que había leído, pero a mí me pareció genial, ubicación excelente, la habitación normal, según lo que pagas pues tienes, yo no me puedo quejar.

Leisure Family

10/10

Exceptional

10 Jan 2025

NURIA

Habitaciones limpias y cómodas junto a Gran Vía

A pesar de ser pensión la habitación era espaciosa, reformada, buena temperatura, reformada, baño privado y balcón a la calle.
Cama cómoda de 1,50.
Habitación grande

Self

8/10

Excellent

05 Jan 2025

andrea

bueno, se escucha todo de las demás habitaciones

Leisure Partner

2/10

Poor

28 Dec 2024

Déborah

A las 15:00h nos informaron que podíamos acceder a la habitación. Llegamos a las 16:00h, pudiendo subir hasta el piso de la habitación con los códigos facilitados. Sin embargo, al intentar introducir el código de la habitación, nos dio error en varias ocasiones, y no encontramos solución a pesar de estar siguiendo las instrucciones que nos dieron por teléfono. Una de las limpiadoras, muy agradable y atenta, trató de ayudarnos pero fue imposible acceder a la habitación incluso con sus propios códigos. Llamamos a los encargados y mandaron a una persona de mantenimiento, quien se presentó una hora después y trató de arreglar la puerta. Imposible también. Tras otra media hora más, nos ofrecieron acudir a otra pensión llamada ‘Los perales’ y no tuvimos más remedio que aceptar, pues un 26 de diciembre por la tarde era imposible encontrar nada más con condiciones similares. ‘Los Perales’ estaba 15 minutos más lejos de la primera estancia y, por lo tanto, del centro de la ciudad. Debido a la espera y a las nuevas, y peores condiciones de localización, esperábamos una estancia de igual o mayor comodidad, pero nada más lejos de la realidad. Al llegar a la segunda pensión, ‘Los Perales’, aunque conseguimos entrar, las condiciones del espacio eran vergonzosas en cuanto a limpieza, estado de los armarios, cajones, puerta, toallas, ducha, etc.

Leisure Partner

2/10

Poor

23 Dec 2024

Alexander Samuel

Inhumanizado

Nefasto.Cero trato con el cliente, sintiéndonos ignorados.

Partner

2/10

Poor

19 Dec 2024

Marco

Las fotos no corresponden con la oferta

Business Self

10/10

Exceptional

19 Dec 2024

Yohan

Muy buena opción.. excelente ubicación..

Tal cual el perfil que muestran es lo q encuentras. Realmente está muy bien valoro con cinco estrellas, la honestidad y el ambiente que se respira allí. Muchas gracias

Self

6/10

Pleasant

11 Dec 2024

David

Las paredes son de papel, la cama muy incomoda. Baño muy pequeño

10/10

Exceptional

27 Nov 2024

SALVADOR

Cumple lo que ofrece.

Business Self

6/10

Pleasant

23 Nov 2024

Luis

Demasiado angosta la habitación y el baño diminuto.

Importante explicar bien el check in y el check out antes. Debería estar explicado en le sitio web hotels.com. Porq uno al viajar no esta pendiente de sus correos.

Partner

2/10

Poor

11 Oct 2024

Mariola

No había recepción física. Tampoco funcionaba la televisión.

Business Self

8/10

Excellent

18 Aug 2024

Marc

todo correctísimo, pese a detallitos... repetiré!

Pensión calidad-precio buena, localización inmejorable, a una calle de Callao/Gran Vía, no puede ser más céntrica; quizás, tema precio, la habitación individual con baño privado un pelín, pelííín cara (teniendo en cuenta tamaño de hab y baño), pero no se puede pedir más, la verdad es que está bien. Eso sí, estaba perfectamente limpia y lo cierto es que no se escuchaba demasiado nada (yo no soy demasiado sensible al ruido tampoco). Cositas a tener en cuenta: no hay fosforito/cortina opaca en la ventana, quizá iría bien; a parte les comenté que el mando de la tv no iba porque las pilas estaban chafadas y pese a decirme que pasarían, no vinieron nunca. La llegada y salida al establecimiento fue rápida y tuve los códigos desde el día antes y fue muy cómodo. La comunicación con la dirección fue accesible y me respondieron siempre al momento (pese a luego cumplir o no...). Repetiría sin duda, no os lo penséis y reservad, pese a todo esto vale muchísimo la pena!!! :)

Self

2/10

Poor

07 Aug 2024

Norma Alicia

al llegar dijeron que no teníamos reservación:(

6/10

Pleasant

24 Jul 2024

Tifanny

2 noches

La ubicación es excelente. Algunos puntos negativos son la olor fuerte de tuberías que suben por el lavamanos, y que es necesario cerrar el baño para que no invada la habitación. El extractor del baño es muy ruidoso, y no se puede apagar, es necesario cerrar la puerta, y aún así se sigue escuchando. Tuvimos problemas con el PIN digital, y llamando nos dieron uno de emergencia. Cabe recalcar que el número de atención que empieza por 9 es más efectivo que el 6. Este último no atiende las llamadas.

Partner

8/10

Excellent

13 Jul 2024

Alberto

Ha ido una experiencia muy buena, pero hemos llegado antes y no nos habían enviado los códigos para poder entrar a la habitación. No sabíamos, ni se nos había informado que no se podía llegar antes, de esta manera hubiéramos actuado de otra manera.

Partner

8/10

Excellent

24 May 2024

Dania

Posizione ottima, l'alloggio è situato in pieno centro, a due passi da Gran Via, in una zona molto tranquilla e vicino ai principali servizi. Al nostro arrivo abbiamo avuto dei problemi con il check-in ma il personale si è dimostrato molto attento e gentile e ci ha seguito in tutti i passaggi. Unica pecca della camera sono le pareti, così sottili che si sente qualsiasi rumore provenire dalle stanze accanto....

Leisure Partner

10/10

Exceptional

19 May 2024

Verified traveler

Äventyr och IQtest

Då jag hade lyckats ta bort 3g/4g på min telefon kunde jag inte göra incheckning online. När jag fick hjälp med detta var nästa problem att instruktionerna enbart var på spanska. Så jag hade nu kommit in i trapphuset och in i lägenheten. Nästa uppgift var att förstå hur man skulle trycka in koden samt hur handtaget till mitt rum fungerade.

Det var ett äventyr och lite av ett IQtest.
När jag väl klarade det med lite hjälp av andra gäster så hittade jag det minsta rum jag någonsinn varit i. Rummet hade dock allt jag behövde. En säng och egen toalett med dusch.

Self

8/10

Excellent

07 Feb 2024

Antonio

Todo bien

Leisure Self

8/10

Excellent

04 Feb 2024

Alfa

Everything was fine

Leisure Self

4/10

Poor

30 Jan 2024

Maria

No limpiaron el cuarto en ningún momento. La cama está instalada en un frame que no está fijo. Al baño le faltaba el cristal justo de el lado de la ducha y se salía todo el agua. No había explicación de cómo funcionaban los equipos, si te daba calor o frío. En mi país no se necesita calefacción por lo que es nuevo para nosotros. No tienen servicio de guardar las maletas antes o después del check in o check out. Nos tocó para la calle y en la noche hasta casi las 5:00 am, había tanto ruido que casi no se podía dormir. Lo mejor del lugar es ka localización.

Leisure Partner

8/10

Excellent

04 Dec 2023

José

Checking online, fue lento el proceso

El check in hay que hacerlo online y es un poco más tedioso que cuando te atiende una persona. No había pomo en la puerta aunque las instrucciones indicaban que sí, tuve que llamar a atención al cliente para que me indicaran cómo entrar.

Partner

2/10

Poor

24 Nov 2023

Ana

Un sitio por precio mal,un poco más caro y más manteniendo

Leisure Friends

6/10

Pleasant

09 Nov 2023

Sergio

El secador no funcionaba, las sábanas estaban cambiadas pero había pelos por todas partes y la ducha funcionaba a ratos…

Business Self

8/10

Excellent

05 Sep 2023

MIGUEL

SUCIOS EN LAS PAREDES, RUIDOS EN LAS PUERTAS DE LOS VECINOS.

Leisure Family

2/10

Poor

11 Aug 2023

Samuel

La puerta no abre y nadie responde por ello, repugnante!!!!!!

4/10

Poor

20 Jul 2023

Clara

El aire acondicionado de dos habitaciones en las que estuve no estaban en condiciones de tener a una inquilina dentro. La primer Habitacion tenía el aire acondicionado con aire caliente y la segunda habitación a la que me cambiaron por el mismo tema tenía el aire acondicionado apagado. Pase mucho calor.

Business Self

4/10

Poor

07 Jul 2023

Laura

La entrada al alojamiento es infernal. Y no sólo dicho por mi acompañante y yo, otro huésped también intentaba entrar y le sucedieron los mismos problemas para acceder a su habitación que a nosotros. En definitiva, creo que deberían apostar más por el factor humano, dando una bienvenida mucho más acogedora y dejar a un lado las tecnologías que cierto es son muy útiles, no sustituyen en este caso lo que podría haber sido una bienvenida mucho más grata.

Leisure Partner

10/10

Exceptional

05 Jul 2023

MARIEL

Yes

Business_and_leisure Self