Spain
, Madrid 
Leonardo
★★★☆☆
The apartment itself was clean, comfortable, and well-equipped, but several issues made this a disappointing stay.
The biggest problem started before arrival. I booked through Expedia because the property was listed as pet-friendly. After booking and paying the pet fee, I was informed that my selected unit was actually not pet-friendly and was reassigned to a different room. I had originally booked one of their higher-end units with city views but was moved to a basement-level unit instead. When I asked whether the replacement was equivalent or if there would be any price adjustment, my question was ignored. No compensation was offered despite the significant downgrade.
We also arrived to find the shower drain badly clogged. Water pooled almost immediately and began spilling into the bathroom. To their credit, maintenance responded quickly and fixed the issue.
The AC was another frustration. The thermostat appeared to do very little, and guests seemed to have little control over the room temperature. After several days, the unit became noticeably warmer, and one night we woke up because it was uncomfortably hot. The issue improved only after contacting management.
Finally, I requested a late checkout, even for an additional fee, and was told it was impossible because staff were not always on-site. This was surprising given that we regularly saw staff and cleaning crews throughout the day during our stay.
Overall, the apartment was fine and I would consider staying
The apartment itself was clean, comfortable, and well-equipped, but several issues made this a disappointing stay.
The biggest problem started before arrival. I booked through Expedia because the property was listed as pet-friendly. After booking and paying the pet fee, I was informed that my selected unit was actually not pet-friendly and was reassigned to a different room. I had originally booked one of their higher-end units with city views but was moved to a basement-level unit instead. When I asked whether the replacement was equivalent or if there would be any price adjustment, my question was ignored. No compensation was offered despite the significant downgrade.
We also arrived to find the shower drain badly clogged. Water pooled almost immediately and began spilling into the bathroom. To their credit, maintenance responded quickly and fixed the issue.
The AC was another frustration. The thermostat appeared to do very little, and guests seemed to have little control over the room temperature. After several days, the unit became noticeably warmer, and one night we woke up because it was uncomfortably hot. The issue improved only after contacting management.
Finally, I requested a late checkout, even for an additional fee, and was told it was impossible because staff were not always on-site. This was surprising given that we regularly saw staff and cleaning crews throughout the day during our stay.
Overall, the apartment was fine and I would consider staying
