Ch Velarde

10/10

Exceptional

19 Jul 2026

Alain Fleury

Check in online. In Madrid Centro at walking distance of everything you may need. Room with air conditioning and spacious enough. The only small negative would be that no lift available. I was on 3rd floor but it seemed like 4th. I needed to lose some Kgs/pounds , so no complaints.

8/10

Excellent

08 Jun 2026

Alexandra

My room at CH Velarde was comfortable, clean and cool. (Especially important as I was there during a heatwave.) It is ideally located next to the Plaza 2 mayo in the heart of a party district, but nice and quiet. Not all the guests close the spartment door.

10/10

Exceptional

30 May 2026

Berta

Very good!!

10/10

Exceptional

08 May 2026

Jennifer

Yes

8/10

Excellent

17 Sep 2025

Sebastián Phillips

Good place for a short stay in Madrid

Leisure Self

10/10

Exceptional

01 Sep 2025

David Lopez

Ubicado en pleno centro de Madrid, a pocos minutos del metro. El self check-in/check-out facilita la autonomía y la flexibilidad. Instalaciones limpias y tranquilas, y un personal muy atento y comunicativo

Business Self

4/10

Poor

10 Jul 2025

Erik

Stressful check-in process

You book and pay and then they send you an email in Spanish to check-in but honestly who checks their emails right away. Then the geolocation is about a block away so you are scouring the block trying to find the hotel which is very stressful. Finally they WhatsApp you to tell you in English to secret address of the property. Btw their phone number listed was for an unrelated hotel so you’re calling an international number for nothing. Then they explain you have to check-in virtually in order for them to give you the codes to enter. So you’re checking in on the street (good thing it wasn’t raining) and then they give you the codes. Totally stressful. Then they continued to send you emails in Spanish rather than in multiple languages

Self

2/10

Poor

09 Jul 2025

Ramona

Esto Que llamas hotel no de Beria estar en su lista pues no tienen communicacion valida a la hora de reservar te dicen todas las comodidades pero no te dicen hasta despues de reservar Que no tienen from desk Que no tienen escaleras imaginate una persona como yo Que tengo 70 anos subir hasta un 3er piso con equipaje no tienen comunicacion yo trate Muchas veces Mandando Mensaje y no respondian y no puedes Lamar por Telefono pues no responden.Pesimo servicio y no devuelven el dinero si quieres canceled.no Dan la direction exacta del lugar y ni Los mismos hsbitantes del barrio save dónde esta CH
No se lo recomiendo a nadie y para Hotel.com Los have Bajar de categoria decidi perder mi dinero e irme a otro lugar

Friends_and_family Family

8/10

Excellent

08 Apr 2025

Richard

Perfect location, everything is within walking distance. It has the wrong location on Google and I spent almost an hour with the Uber driver going up and down the street. The entrance door is not well-lit and not unique. It’s fine once you get inside. There is no number to call for customer service either so they really need to change that!

Business_and_leisure Self

6/10

Pleasant

27 Jan 2025

Paul

Ok room hard work getting in

The room was ok. Dreadful place to find and hard work getting in via a what’s app service centre.

8/10

Excellent

05 Jan 2025

jasna

Everything was ok just to remark that there is no elevator

10/10

Exceptional

08 Nov 2024

Miguel

Location, location, location !!! This is probably one of the best locations in Madrid. Everything is walkable distance: la gran via, museums, shopping, restaurants, metro, bus stations, etc. Extremely convenient, clean, cozy, and comfortable, I'd stay here any time.

Leisure Self

6/10

Pleasant

02 Oct 2024

Concepcion

If you don't like stairs or full-size beds, this one is not for you. The location is great, not far from Palacio Real and other places. The rooms were clean, but trash was not collected during the 4-day stay.

Leisure Family

6/10

Pleasant

30 Sep 2024

George

Description is a little off. Maybe instead of a double bed they should say it one bed for 2. A little desceptive and definitely too small for 2 people.
One person max for this room

Leisure Family

8/10

Excellent

06 Jul 2024

Rudolf

Squeeky clean, great value. Have no reception, so it's an online checkin on phone, they really need to improve the door access and timing of the doors, very difficult to get in with luggage.

Leisure Self

8/10

Excellent

12 May 2024

Rudolf

Great clean and quiet place, only thing is getting in as there is no staff, how to get the buzzer working, and had hot water issues on two occasions.

Leisure Self

6/10

Pleasant

11 May 2024

Maryam

The room was very small. Third floor without an elevator.

Leisure Partner

8/10

Excellent

05 May 2024

Nathan

Great location

Leisure Partner

10/10

Exceptional

26 Apr 2024

jayne

Cosy place to stay central to everything

One minute from Tribunal metro station. Lots of bars, cafes and shops on door step. Room very clean. Bed so comfy. Powerful shower. Air conditioned. Would go back. Cudnt find at first as not well signposted but it’s next to the tattoo shop. Kebab shop at end of road is delicious.

Partner

8/10

Excellent

15 Apr 2024

Daniel

The password provided to join the WiFi network never work.

Leisure Partner

4/10

Poor

24 Mar 2024

Louise

Really difficult check in process. A WhatsApp message was sent just as we arrived but the place is very hard to find - the address was only given to us as we got to the general area. Entering the building is impossible. There is a series of bells to ring and time the automatic opening of the two interior doors to the apartment block but this took multiple attempts to work. Others staying there had the same issue. It involved numerous messages and attempts to get in, I think it’s a person on the bell who lets you in but honestly we tried 10 times to enter - super frustrating. Once you are in the rooms and space is great- basic, modern, clean and adequate despite being very small. Shame about getting into the building! Also if you struggle with stairs, there’s a lot in this building.

Leisure Partner

8/10

Excellent

23 Jan 2024

Verified traveler

(almost) perfect

Hot water stopped working on last morning there but other than that it was perfect. Great location and lovely room.

Partner

6/10

Pleasant

05 Nov 2023

Silvia

Very small room perfect for a one night stay. Don’t panic if you don’t get the access code emailed to you 24 hours before your stay. We got ours 15 minutes before the 2 pm checkin time on the day of our stay. Be sure to follow instructions in the earlier virtual checkin email and send your identification information before your stay. There is no front desk and staff at this hotel.

Leisure Partner

8/10

Excellent

06 Jul 2023

Sara

Beautiful and clean. Check in instructions were slightly confusing, but otherwise a great stay.

Leisure Friends

10/10

Exceptional

25 Jun 2023

Giorgio

Great!

Great location, easy check in and very comfortable and clean. I would definitely book again

Partner

10/10

Exceptional

14 Apr 2023

PETER

Madrid vacation

A bit apprehensive when we arrived at address but easy instructions and on entry to room was some what surprised for a 1star hostal the room was very well decorated with Tv the bed was first class with full memory foam mattress very comfortable sleep and bath room with walkin show was also first class overall it was far better than most 3 star hotels that we have stayed in

Friends_and_family Family

8/10

Excellent

28 Sep 2022

Joao

Good site !

Leisure Self

10/10

Exceptional

08 Sep 2022

Adrian

Very interesting location, you have to a bit open mind!

Leisure Friends

10/10

Exceptional

13 Jun 2022

Zoe

It was really nice

8/10

Excellent

29 May 2022

Tammy

Not all stays at same place are the same

On a prior stay we had a reasonable size room with a bed we could walk around … this stay, at the same billing rate, we had a much smaller room with a bed butted up against the wall and a table at the end of the bed which made it difficult to use the bathroom in the night without disturbing my partner. I’m ok with climbing 3 floors to get to the room but not all travelers would be. I figured out the digital check in but think there may be travelers who would struggle with that as well. On my last stay, I noticed only the occasional noise but this stay i heard a lot of noise and think that some of the rooms are better sound insulated.

Partner

8/10

Excellent

20 Jun 2026

Judyt

Todo muy bien. Buena ubicación

Self

10/10

Exceptional

01 Jun 2026

Ecleston

.

2/10

Poor

18 May 2026

Mohamed

Todo mal 👎

4/10

Poor

10 May 2026

Maj-Britt

Aircondition didn't work, probably because it was extremely dusty
Pillows were small but high and very hard
Foul smell from the bathroom
Bathroom furniture very rundown
No reception. Check-in only via WhatsApp

Partner

4/10

Poor

05 Apr 2026

Imanol

En el anuncio indican que disponen de aparcamiento, pero no es así. Cuando llegas a donde indican que está el alojamiento en Google Maps te encuentras con que no corresponde, se encuentra al final de la calle. Un tercer piso sin ascensor y unas instalaciones que dejan mucho que desear. No existe servicio de limpieza durante la estancia y la habitación no está en las mejores condiciones (paredes desconchadas y marcadas, puertas que no encajan, falta de limpieza por todas partes, molduras descolgadas, etc.). No disponen de ningún tipo de personal allí y cuando llegas tienes que esperar a que te respondan vía WhatsApp sobre la dirección real del alojamiento e instrucciones de acceso mediante códigos. En la habitación hay una copia de llaves, pero en nuestro caso ninguna de ellas abría las puertas.

Friends_and_family Family

8/10

Excellent

01 Apr 2026

Afonso

Quarto limpo, boa cama, bom chuveiro, chaleira elétrica + chazinho, secador (não funcionou), toalhas boas, localização bacana, próximo à estação do metrô e de atrações turísticas.

Self

10/10

Exceptional

31 Mar 2026

Miguel Ángel

Estaba muy limpio y tranquilo en una zona muy cómoda

2/10

Poor

24 Mar 2026

FRANCISCO

Reservé una fecha incorrecta y notifiqué al establecimento antes que se procesara la compra, El anuncio indicaba que era posible reprogramar la reserva, al contactar con el hotel, me informaram que verificarían la disponibilidad, pero no me dieran respuesta. Solo en mi login, todas las fechas aparecían como ocupadas por años. La impresión que tengo es que no me ofrecieron ningún tipo de soporte por mera avaricia.

10/10

Exceptional

23 Mar 2026

Roberto

Si

10/10

Exceptional

26 Feb 2026

ALVARO

Limpio y silencioso, en el centro de Madrid.

Self

10/10

Exceptional

13 Jan 2026

Abrahao

muito bem localizado

8/10

Excellent

09 Jan 2026

Gautier

très bon rapport qualité prix

2/10

Poor

06 Jan 2026

Marco A

CH velarde es la peor experiencia que he tenido en un hotel, nadie atiende, no hay limpieza, no hay elevador, el checkin lo haces por correo y si te va bien te contestan. Llegamos y el cuarto no tenia luz. Escuchaba a todos los vecinos incluso en sus cuartos. Un vagabundo en invierno la pasa mejor.

Partner

8/10

Excellent

04 Jan 2026

Alma Gabriela

La habitación estaba limpia, están un tercer piso sin elevador, así que si tienes maletas grandes es pesado subir. La última noche no hubo luz en las habitaciones y la comunicación con recepción no fue buena.

Leisure Partner

4/10

Poor

28 Nov 2025

Yuko

エレベーターがないという記載を見落としていたことが残念でしたが、宿泊する部屋が４階だったとはびっくりでした(スペインでは１階は０階なので３階だけど）
３泊しましたが、入る時と出る時のスーツケースを運ぶのが本当に重くて階段の数も多くとても大変でした。
せめて４階に部屋があると記載があったら、絶対に他のところを探していました。それに、チェックインすれすれまで、玄関のキー番号を教えてくれないので、Wifiがないとやりとりが大変です。
部屋は綺麗だけど、とても狭く、スーツケースを２個広げるスペースはありません。2人なのでスーツケース４個でしたから、荷物の整理をするのに苦労しました。
シャワー室も狭かった。それにゴミ箱もトイレ用しかなくて、部屋にはゴミ箱ないので、ゴミ袋を買ってきていました。
人気の設備とサービスには、浴槽と記載があったのにシャワー室しかなかった。
グランビアまで徒歩１０分だけど遠く感じました。
それより遠い王宮まで６分と記載があり、間違っていると思います。
周りの環境は、ビンテージの洋服や通りのような感じで、壁の落書きは多く、周辺地域は、ちょっと怖い感じでした。もうここには二度と泊まらないでしょう。土曜日の料金は¥25,725です。エレベーターなしの４階の狭い部屋、とても高過ぎます。。選択失敗しました。

Friends_and_family Family

10/10

Exceptional

18 Nov 2025

Micaela

El lugar es perfecto si vas por turismo y no pasarás la mayor parte del día en la habitación. Tiene todo lo necesario para una estadía cómoda, súper atentos e incluso dan cambios de toalla si lo requieres. Si bien es un cuarto, para dos personas es más que suficiente para ir a descansar cómodamente. La ubicación es INCREÍBLE. Todo sumamente cerca caminando y súper seguro.

Leisure Partner

8/10

Excellent

16 Nov 2025

Jefferson

Excelente localização

Partner

4/10

Poor

13 Nov 2025

DANIELA ANGELA

El cuarto era demasiado pequeño y la cama no adecuada para dos personas. Se escuchaban las voces y ruidos de otras habitaciones. Y el check in fue un horror. No nos habían enviado el código de ingreso y demoramos la entrada al edificio que lejos estaba de parecer un hotel. Solo conseguimos entrar gracias a una vecina y al comunicarnos con la empresa nos dijeron que nosotros no nos habíamos comunicado cuando con anterioridad mandamos dos correos

Partner

6/10

Pleasant

08 Nov 2025

zeynep verda

The map location is incorrect, so don’t try to find it using Google maps. The room is very small, but it’s clean. It could be difficult for two people to stay here. There is no elevator, so carrying the luggage to the third floor could be difficult. Tbh, it’s very tricky to open the main door on the third floor. The best thing about the place is the location.

Self

2/10

Poor

31 Oct 2025

Priscilla

La habitación extremadamente pequeña, para subir con maletas es una locura porque son 3 niveles sin elevador y se escucha todo lo de las demás habitaciones

Leisure Family