Ha Madrid Suites San Mateo

8/10

Excellent

10 Jul 2026

L A

Simple but clean accommodation, great location, and air con. It was exactly what I was looking for.

Self

10/10

Exceptional

03 Jun 2026

Hayvin

The staff is nice and helpful. The toom is vlean snd modern. Its locsted in a cebtral srea very well conected

Family

6/10

Pleasant

09 May 2026

Melissa

Strange hotel. I would only recommend for an extremely short stay. The concierge was so nice, but the hotel itself is not worth the price, at all. The beds were comfortable, the bathrooms could have used an some additional cleaning, the walls were paper thin so that even guests coughing in the next room could be heard throughout. There was a gaping hole in the hallway and construction began promptly every day at 11:55am. At night one could hear loud stomping, presumably from the floor above, or patrons coming up and down the stairs...overall, I would only recommend for a short stay, and if one plans to mostly be outside of the hotel as the location is great for exploring Madrid.

Family_with_children

10/10

Exceptional

03 May 2026

George

Very secure, helpful friendly staff clean modern room

Partner

10/10

Exceptional

29 Mar 2026

Shane

Real Madrid very decent priced location was perfect

Self

8/10

Excellent

28 Mar 2026

Shelley

Excellent location.

Partner

8/10

Excellent

24 Mar 2026

ADHNAN

The room itself was a fair size but had no coffee or safe facilities. The bathroom was tiny, I am 5'9 and struggled to get into the shower with the showerhead very close to my head.

There is no staff on site from 6pm-9am but that property is secure, just be mindful that you don't let any drunks into the property from the bar next door.

The location is brilliant, lots of coffee shops, restaurants and two metro stations close by.

Would I stay here again, solo yes with family no.

Self

10/10

Exceptional

12 Mar 2026

Matthew

Clean room, cheap price, great location, friendly staff and overall great for 1/2 people wanting a good but budget friendly hotel spot in Madrid

Self

10/10

Exceptional

23 Feb 2026

Philip

Amazing location. Close to everything, and even being right above some great bars, noise was never an issue, and we slept great every night.

Partner

8/10

Excellent

22 Feb 2026

Eric

Clean.

8/10

Excellent

21 Feb 2026

Alejandro

friendly staff, convenient location

10/10

Exceptional

23 Jan 2026

JUAN

Its was clean, is like a tipe of Rbnb room with own bathroom.... it's VERY IMPORTANT to communicate directly with hotel/dorm staff for street door entrance instructions check in after 6pm, when staff is not physically available... becase in some case you need to dowmload before hand an app calle akiles and follow instructions from staff. Also iu cery important to have WhatsApp to received those instructions....

Leisure Family_with_children

6/10

Pleasant

20 Jan 2026

Thomas

Room was great. But the breakfast that was on the prospectus didn't exist. Coffee pods are free. Location is stellar.

Self

8/10

Excellent

29 Oct 2025

Lisa

Location is amazing! Room was clean and staff were nice. The room was a bit small er than expected but this is likely due to the fantastic location.

Leisure Family

4/10

Poor

17 Oct 2025

Nicole

Misleading but clean

Photos on website are misleading; there are no kitchen facilities anywhere on premises; not even a way to boil water for tea or coffee. Additionally, the link to enter the hotel didn’t work for me when I arrived on a Sunday evening and would have been locked out if someone else hadn’t left the building while I was standing outside. As it was, I couldn’t leave to get dinner and I never received ANY reply from the management to my texts or attempts to call when I reported that I was locked out of the hotel.

Self

6/10

Pleasant

01 Oct 2025

CARLOS

Unique property.

Leisure Partner

2/10

Poor

16 Jul 2025

John

The room was dirty and fixtures were broken . The bed and pillows were stiff. The TV was placed above the door. Another guest tried to break into my room at 2 AM. It was the worst hotel I’ve ever visited.

Business Self

8/10

Excellent

05 May 2025

David

Overall it was a pleasant stay. Room was a bit small for my liking but if you want a convenient location in the city to just sleep & shower, this place is perfect. Walls are pretty thin so don’t plan on sleeping in because you’ll most definitely be woken up by everything going on outside your door.

Self

10/10

Exceptional

03 May 2025

Eugene

Rrr

8/10

Excellent

18 Apr 2025

MARGARET

Great place to stay

Great central place to stay.

Partner

8/10

Excellent

10 Apr 2025

Verified traveler

Front desk was very helpful. Printed some museum tickets for us and switched our room to a street view room with a balcony. The room was large, comfy, and lovely.

Partner

10/10

Exceptional

16 Feb 2025

Linette

Buen hotel

Buen hotel

Friends_and_family Friends

8/10

Excellent

13 Jan 2025

Jose

Property is clean, well located, good staff but extremely small rooms! Specially beds and bathrooms!

Leisure Partner

6/10

Pleasant

15 Dec 2024

Simon

Tiny room in noisy, poor repair. Good location

Hmmmm. Calling them \"suites\" is a stretch. The smaller room that we initially booked was very small. It was acceptable for a younger, single person but not a couple. Luckily the toilet valve was leaking, so the cistern topped up every two minutes, which was disturbingly noisy and the shower controller was broken, so we were moved to a larger, bigger room after one night. The vaccuum device in the toilet activated every five minutes or so, but at that point we'd given up on the property.
The location was very good, the linen and bed clean and the recep guy very pleasant and helpful, but we'll not be using this or any other properties of this chain again.

Partner

10/10

Exceptional

14 Dec 2024

Marc

Great and affordable stay, staff soo kind and helpful. definitely recommended

Leisure Partner

10/10

Exceptional

30 Nov 2024

Jaime

Just great

Was great and the people very friendly.

Partner

10/10

Exceptional

13 Nov 2024

Sara

This property is really clean, staff is friendly and it’s super close to La gran via!

Leisure Family

10/10

Exceptional

12 Nov 2024

Samuel

Good location

Leisure Self

10/10

Exceptional

27 Aug 2024

glo

You can walk to Gran Via and touristic areas

Leisure Family

6/10

Pleasant

13 Aug 2024

Luiggi

Stayed there for 3 nights as a solo traveler. Location was convenient to the metro and walkable to most areas. Didn’t interact with staff much but they were super friendly and let me check in early. Room covered all your basic necessities and I appreciated the A/C and fast wifi. Keep in mind bathroom is private but no separate partition with room (didn’t mind as a solo traveler). Shower had a really great water pressure. Walls are a bit thin, where you can hear normal sounds from other guests (if you are a light sleeper, bring ear plugs). Overall it was a good place.

Leisure Self

10/10

Exceptional

05 Aug 2024

Philmon

You honestly cant get a better hotel in Madrid for the price that you're paying! Youre literally in the heart of Madrid. With that being said, most of the tourist attractions are walking distance. As far as the hotel room, it had a Comfortable bed, strong A/C (definitely a must if you're visiting during the summer), decent sized restroom with a great shower. This is the first place I would try to book if I come back to Madrid.

4/10

Poor

02 Aug 2024

Guilherme

O

Ar condicionado sem funcionar direito, a noite toda pingando e molhou minha mala

Friends_and_family Family

10/10

Exceptional

01 Aug 2024

Le Anrei Conrado

Great choice and option very near the METRO Madrid and other tourist spots. safe walking even at midnight!

Leisure Partner

8/10

Excellent

19 Jul 2024

James John

Walking distance to various attractions, museums, parks around Madrid. Easy access.

Leisure Self

2/10

Poor

16 Jul 2024

NAIRA

I notified Expedia and hotel that. I will stay only 2 days instead of 3 days. I didn’t get a refund even though I requested 5 days before my stay. Location is good but propert is very old and dark rooms.

Leisure Partner

10/10

Exceptional

12 Jul 2024

Stephanie

Todos fueron excelente

6/10

Pleasant

02 Jun 2024

ying nuo

hard to find it

Leisure Family

8/10

Excellent

12 May 2024

Brenda

Nos hospedamos con mi marido en San Mateo suites dos noches por vacaciones! Si bien hay una persona en recepción, el checkin fue rápido, lo hicimos online y no tuvimos problemas.
La habitación y el baño eran un tanto pequeños pero su limpieza impecable, la cama super comoda y la ubicacion muy buena, nos manejamos todo caminando!
Sin dudas volveria a hospedarme en caso de volver a Madrid.

Partner

10/10

Exceptional

28 Apr 2024

Mari

Lovely stay thanks!

Leisure

8/10

Excellent

24 Feb 2024

Vicente Suarez

Floor converted to suites in a traditional building. Adequate facilities in not so big room.

10/10

Exceptional

17 Feb 2024

Ian

Great location near the metro but also walkable into the centre. Room clean and functional, staff very friendly and check on was easy. Would definitely stay again

10/10

Exceptional

17 Feb 2024

Ian

Great location near the metro but also walkable into the centre. Room clean and functional, staff very friendly and check on was easy. Would definitely stay again.

Leisure Partner

10/10

Exceptional

29 Jan 2024

Veronica

Clean, quiet and convenient. I would stay here again.

Leisure Partner

2/10

Poor

24 Jan 2024

Carol

Yucchh!

Leisure Self

8/10

Excellent

15 Jan 2024

Lia

The property is super well located. Remote check in was easy and the only thing I struggled with a bit was opening the keybox that contained the keys to the room - but mostly out of my own lack of motor skills I guess. The room and bathroom are not super spacious but are correct for a 1 star hotel. Bathroom seems to be freshly renovated and room was not bad either. Has all amenities you need for a hotel that level. Bed is comfortable and shower has good pressure. The only issue I found was that indeed the room was not at all soundproof so you could hear the people in the corridor/other rooms. Perhaps not a good option for longer stays but for me who was there for just one night, it was amazing price/quality ratio.

Leisure Self

8/10

Excellent

18 Dec 2023

Jhoanna

Great central location, clean, friendly staff, coffee, tea and snack options are delightful to guests. Check-in after hours is confusing.

Leisure Partner

10/10

Exceptional

29 Nov 2023

Nancy

Very simple and small rooms, but in the great area of restaurants, shops and close to the metro. Very walkable and we felt safe everywhere. This is a no-frills place, but we slept well and thats what we needed. Thank you

Leisure Partner

10/10

Exceptional

17 Nov 2023

Marc

Great place, great deal, fantastic location

4/10

Poor

08 Nov 2023

Issac

I like how you can hear everyone around you, their TV, toilet usage and their chatter :)

8/10

Excellent

04 Nov 2023

Christophe

Serviced apartments in central Madrid. Noisy daytime but good for sleeping only at night.

Leisure Self

10/10

Exceptional

27 Oct 2023

Alicia

Excellent property.

Leisure Family

10/10

Exceptional

20 Oct 2023

Oralia

It's safe, clean, quiet! I loved the area , I saw childrens going to school , a supermarket nearby, everyone was friendly when I was asking for directions . You feel at home!

Leisure Self

10/10

Exceptional

28 Sep 2023

Wenchella

Clean and tidy. Near the places especially in gran via. Staff is excellent. Service is perfecto.

Leisure

8/10

Excellent

09 Sep 2023

Rudy

For the price you get a clean room shower and all the noise around. This is a place to rest and go.

4/10

Poor

05 Sep 2023

Michele

Problème d’accès à l’hôtel (sans concierge)

Problème d’accès à l’hôtel. Le code de la porte de l’hôtel qui nous as été donné à l’arrivé… n’a pas ouvert la porte le soir ! (Pas de concierge). Heureusement que d’autre occupants qui avaient une clef électronique (qui ne nous avait pas été donnée) on pu nous ouvrir. Le lendemain soir, le code (et la clef électronique) fonctionnait.
Par ailleurs le ménage n’a pas été fait le premier jour.

Partner

10/10

Exceptional

06 Mar 2020

Nadeen

For a hostel it was very clean and unique. It was not to small for 2 people. I have been in smaller rooms than this one and I have to say this have been the best.

Leisure Friends

10/10

Exceptional

26 Jul 2019

Verified traveler

Very nice property. Totally exceeded our expectations. Great location, 20 minutes walk to all major sites in Madrid. Quite street. Adequate sized rooms, everything is new, hardwood floors. The only kind of negative thing is the carpet in the hall, a little stained. Highly recommend this hotel.

Leisure Family

10/10

Exceptional

20 Nov 2018

Verified traveler

Good, budget hotel, with clean rooms and nice friendly staff. Not the largest room you will ever stay in but good central location and surprisingly quiet considering it's location.

10/10

Exceptional

19 Oct 2018

Nancy

Great location. Super clean room. Wonderful shower. Superb staff. Excellent value.

8/10

Excellent

15 Oct 2018

Jenna

Great hostel, highly recommended

I was positively surprised with my stay at this hostel. It was clean, comfortable and in a really good location for exploring the city. Memory foam pillows, clean towels and a coffee machine in the room. Receptionists speak quite good English and are welcoming. My only comment would be that a safe in the room or at reception would be a great addition as you don’t want to be carrying around your passport or all your cash when you are out and about. I would definitely stay again.

6/10

Pleasant

02 Oct 2018

Bill

The location was wonderful. We had difficulty getting into the reception as you have to ring a buzzer, we were not aware of that so it took some time to figure out. Coffee or tea but not in great supply and selection was not good. Muffins were less than one bite.

10/10

Exceptional

10 Jun 2018

Lucy

Excellent hotel

Room was exactly what we needed. Cleaning daily and only a 5 minute walk from centre

Partner

4/10

Poor

23 May 2018

Oleg

OS

A room was clean, however very small.
One day we had no hot water. Imagine to walk in may in Madrid without a shower.
WIFI was solid , very slow.

Family

4/10

Poor

19 May 2018

J

The pictures you see on the website are not what you will see when you get there. The entire place smells like cigarette smoke, it is the first thing you smell when you walk in. The towels have the same smell and you don’t feel clean after you have taken a shower. The walls on extremely thin. Every time the front desk phone would ring I though it was in my room. You can hear everything outside your room and they can heat everything going on inside yours. They night I stayed here was very hot, my AC unit didn’t work, I went to look for the person I charge for the night and she told me she didn’t know how to fix it and even how to operate it, she said, “oh well”, Openkng the windows didn’t help, it was probably the worst night in my life. The room doesn’t have enough power outlets, the mini fridge was disconnected and a lamp was plugged in, this meant everything inside the fridge had gone to waste but. O one bothered to look and make sure everything was ok. The only way to look your room when you are inside is to use the key the provide for you, in an emergency if you can’t find your keys, you won’t get out. The only good thing about this hotel is the location. Very close to two metro stations.

8/10

Excellent

15 May 2018

Jen

Great location

Great location, close to everything. Lits of restaurants and business to visit and close to several attractions. Very good customer service. The building and the rooms are small though but the bathroom was nice.Great for a 1 or 2 days visit.

6/10

Pleasant

04 May 2018

Sulin

Noisy. Room right beside reception, could hear every phone ring and conversation.

Friends

10/10

Exceptional

21 Apr 2018

LUIS MERWIN

Great satisfaction

Satisfied , hotel has small room but comfortable with own shower and toilet , newly renovated look s like

Family

8/10

Excellent

20 Mar 2018

Sonia

The hotel itself was simple and nice with 24 hour reception. Compared to others in Madrid for the same price that I stayed at, I liked this one better. They offered complimentary coffee and tea in the rooms. The shower's water pressure was strong and nice. The only thing was that the bathroom in our room was not flushed and it got clogged VERY easily. Oh, and the walls were a bit thin.

Family

10/10

Exceptional

05 Mar 2018

Verified traveler

Excellent value for money

Great place to stay, excellent location and amazing rooms for the price!

8/10

Excellent

10 Feb 2018

Paul

Great location, thin walls

Pros - right in the centre, en suite, super comfy bed.
Cons - thin walls, slightly noisy street below, not easy to find (especially in the dark)

Overall, would recommend to those looking for privacy on a budget.

8/10

Excellent

20 Jan 2018

pauline

Great location close to metro

Location is great walking distance to grand via and shops. Shower is very small and becareful the hot water temperature is very hot. Very nice and helpful staff

10/10

Exceptional

10 Jan 2018

Borja

Great stay for location/price

All fantastic. Great staff and nice rooms. Perfect location. Just to point out the shower. It's a small bathroom but does the trick. The problem is in my room the drainage didn't work properly so just one shower meant a flooding of the whole bathroom and part of the outside even laying towels on the ground. You guys should fix that with a simple blocked toilet clean liquid.

Partner

10/10

Exceptional

27 Jul 2026

CECILIA

Perfecto hotel, limpio, cerca de lo que yo necesitaba, personal muy amable

10/10

Exceptional

04 Jun 2026

MANUEL DAVID

Céntrico y fenomenal la experiencia

Friends_and_family Friends

6/10

Pleasant

08 Apr 2026

Roman

Las habitaciones son muy muy pequeñas, el baño para una persona como yo de 1.82 no es tan cómodo y no hay extractor el baño, si abres la ventana hay mucho ruido y da se genera mucha humedad en el cuarto, es un acceso donde hay palomas. La cama estaba cómoda y la atención fue amable, el detalle que la entrada es hasta las 9 am y para vuelos antes no puedes ni dejar la maleta (ventaja tienen lockers cuestan 2 euros por uso) pero si no puedes entrar al mostrador no los puedes usar, para costo que reserve creo que es caro para los servicios e instalaciones que ofeece aprox 115 usd por noche, su tarifa acorde debería seria 50-60 usd

Partner

10/10

Exceptional

29 Mar 2026

Raul

Muy buena atención

Partner

10/10

Exceptional

07 Dec 2025

Bianca

Super confortável e a localização é ótima !
Quando cheguei o quarto estava impecável, limpo e quentinho!
As fotos dos quartos cumprem com o que dizem, são ótimos!
Porém, mesmo colocando o cartão na porta durante os dias para a limpeza ser realizada, não era!
A limpeza do dia a dia dos quartos não é muito bem realizada, eles não jogam o lixo, não aspiram o pó, apenas arrumam as camas.

Self

4/10

Poor

04 Dec 2025

David

El personal ofrece un trato excelente y la ubicación es muy buena, aunque la proximidad de varios locales de hostelería puede generar algo de ruido. El edificio, de estilo clásico y con encanto, presenta sin embargo unas instalaciones claramente envejecidas que requieren una renovación. Las habitaciones resultan muy básicas y la insonorización es insuficiente: se perciben conversaciones, televisores y ruidos procedentes tanto de otras estancias como de la calle..

Partner

8/10

Excellent

10 Oct 2025

mailys

Quelques points d’amélioration qui pourraient faire de cet hôtel une petite pépite centrique: j’ai été réveillée au petit matin par les bruits des conduits d’eau/d’aération, vraiment dommage car l'hôtel et la literie sont très confortables à part ça…! Autre point à changer très rapidement: la chambre avait une diffusion aromatique qui sentait beaucoup trop fort, j’ai dû le mettre dehors et garder la fenêtre ouverte pour pouvoir avoir un niveau d’odeur acceptable.

Business

8/10

Excellent

05 Oct 2025

Ovidio Carlos

Buena opción

Hay una tienda 24/7 con comida ligera. La habitación muy limpia, aunque muy reducido el baño.

Friends_and_family Friends

10/10

Exceptional

03 Oct 2025

Adrián

NA

8/10

Excellent

22 Jul 2025

Mariana

Excelente ubicación

Lugar con excelente ubicación. Lo único es que el mostrador no es 24 horas (detalle que pasamos por alto) y que el baño es pequeño. Fuera de eso, un buen lugar para hospedarse.

Partner

8/10

Excellent

22 Jun 2025

Jose miguel

Buena ubicación, calidad, precio aceptable

Self

4/10

Poor

01 Jun 2025

Pablo

Demasiado caro para lo que ofrece, se escucha el ruido de otras habitaciones. No vuelvo a repetir

Partner

8/10

Excellent

30 May 2025

Octavio

Buena atencion del personal, check in rapido y muchas opciones de entretenimiento a pie

Business Self

8/10

Excellent

17 May 2025

JAVIER SANTIAGO

El baño es minúsculo y está unido al dormitorio.

Business

2/10

Poor

04 May 2025

MIRIAM

Las camas de 180 me parecen tercermundista igual que el colchón de muelles y el WC sin estaractor.
Las habitaciones minúsculas i se hoye como un diluvio cuando alguien se ducha.

Leisure Partner

8/10

Excellent

10 Mar 2025

Marianne

Better than expected, on a good location

I was pleasantly surprised of the pretty comfortable double bed in my room. The mattress felt like a memory mattress, but don't know if I'm right? I was pretty tired and was able to sleep without interruptions throughout the night, and much longer than expected, so that was a welcomed, unexpected experience. No noise either, as my window was facing the inner yard away drom the street, and for sure also due to the time of the year when no major tourism was occurring, it was quiet. So, all and all, a good experience.

Just one side note about the service bought through the hotel - the pre-ordered breakfast, that was a disappointment. No coffee. No other hot drink/tea either. Had I known it's not included (as the gluten-free option did not mention anything about that) I certainly wouldn't have bothered to order anything. I enjoyed my breakfast in a cafe instead on my way out..

Business

8/10

Excellent

10 Feb 2025

Valtteri

Great value

This 1-person room was cheap and at the best location = great value, if you do not plan to spend a lot of time in the room.

You can walk anywhere in the center from here, but also really easily take the metro to go further (incl. to Barajas Airport). Room itself was really basic, but everything worked, including self-check-in around at 9:30 PM.

Some things to consider:
-The noises of other rooms can be heard pretty well. Didn't bother me, but there is always a risk of a noisy neighbor :)
-WC of this 1-person room doesn't have a door, it's in the same space with the bed.

Self

2/10

Poor

06 Jan 2025

Mateus

Hotel pessimo

Tive problema sério de saúde o hotel não devolveu um centavo.

4/10

Poor

20 Dec 2024

Marina

La habitación nos gustó, era pequeña pero para dormir no hace falta más, el problema lo tuvimos con la ducha, aparte de que las manivelas estaban rotas no hay nada ni nadie que explique el funcionamiento de estas, así que llamamos al número que ponia en la página para que nos diesen una solución o nos ayudasen y la respuesta del que nos atendió que fue el encargado fue que él iba a ayudarnos pero que si la ducha sí que funcionaba bien teníamos que hacernos cargo de los gastos del taxi que lo traía hasta el hostal, no pareció insultante y muy poco profesional. Porque en primer lugar para la cantidad de habitaciones que hay debes tener servicio 24 h. Porque cualquier urgencia puede ocurrir y segundo nosotros pagamos por una habitación y un cuarto de baño privados y lo mínimo es que todo esté en perfectas condiciones si no es así, son el hotel quien tiene que hacer lo imposible por buscar solucion. Lo demás todo bien.

Business_and_leisure Partner

6/10

Pleasant

15 Dec 2024

Alessandra

Vicino alla metro, comodissima posizione, vicino al centro, quartiere vivissimo, ricco di ristoranti, pub, servizi. L'albergo facilita il check in ed ha un servizio di deposito bagagli a pagamento (2 euro) fino alle 19. C'è possibilità di prendere il caffè in un ambiente con tavoli. C'è un piccolo frigo anche in camera. Sono stati gentili e disponibili. Purtroppo i letti matrimoniali sono tutti 1 piazza e mezza. Noi abbiamo avuto una camera veramente tanto tanto piccola, con affaccio interno. Soffocante. Anche il bagno era estremamente piccolo, perdita acqua dalla doccia. Molto rumore proveniente dalla gente che rientrava e poco educata, dal momento che eravamo attaccati alla reception

Leisure Partner

10/10

Exceptional

25 Sep 2024

Zithzijanny

Todo muy bien

10/10

Exceptional

09 Sep 2024

MARIO

Buenas cosas solo se puede hablar de la propiedad.
Muy limpio, cortes el personal y sobretodo muy atentos a las necesidades del cliente

Leisure Partner

6/10

Pleasant

05 Sep 2024

Amina

Really nice location. The room was clean but very small and the beds weren’t comfortable.

Leisure Family

6/10

Pleasant

25 Jul 2024

René Krogsgaard

The service at this hotel was very good, the staff was very helpful and nice, the rooms reminded me too much of a cheap 1 room apartment without a kitchen, and I feel like they tried creating a modern but cheap bathroom, instead of having the room rebuild properly

Leisure Self

6/10

Pleasant

01 Jul 2024

Bartomeu

Ruidosa entre hBitaciones

Business

2/10

Poor

01 Apr 2024

Gema

Falta de atención un teléfono al que no contestan información errónea en su página en la que se dice que hay atención presencial desde las 9 y allí no hubo nadie hasta las 10
En la zona de estar muchos palitos para remover el azúcar y ni un solo vaso
En fin dudo que repita ni recomiende el sitio

Leisure Friends

8/10

Excellent

25 Mar 2024

Olvido

Nice, central and quiet

10/10

Exceptional

22 Mar 2024

Pedro

Muy bien todo