Name: Avani Alonso Martinez Madrid Hotel
Address: Calle De Santa Engracia, 5, Madrid, 28010, ES

8/10

Excellent

14 Jul 2026

Mark

Good location reasonably priced.

Partner

10/10

Exceptional

10 May 2026

Gregory

We had a great stay and would not hesitate to stay here again when in Madrid. Impeccably clean. Very nicely decorated. We had two stays here and both rooms had little balconies. The front desk staff was very warm and helpful. The air conditioning could have been a bit cooler but that was only a minor concern and the temperature was acceptable. I had an issue with the physical door handle on the room and maintenance was there in less than 5 minutes to fix it. The location is good. It's not a super busy area but has easy access to everything we wanted to see.

10/10

Exceptional

26 Apr 2026

Wonseop

All was great! Nothing much more to say.

The hotel was kind of old but remodeled but it wasnt too bad

Business

10/10

Exceptional

17 Apr 2026

Bridget

Great location, good breakfast options and overall very nice.

Self

8/10

Excellent

06 Apr 2026

james

decent location. hotel a little dated, wont blow you away but a pleasant stay

Partner

10/10

Exceptional

06 Apr 2026

Simon

great location, metro is just across the street but you can also walk. staff is super nice and very helpful, rooms are great, nice design, elevator and a really good breakfast buffet! Will definitely stay there again!!

Business

10/10

Exceptional

02 Apr 2026

Kevin

Excellent all round

10/10

Exceptional

13 Jan 2026

Marcelo

Decoration. Location. Amenities.

Friends_and_family Family

10/10

Exceptional

08 Dec 2025

Virginia

Great property on a really lovely part of the city. Near metro station and could be easily walk to tourist parts if you don’t mind walking around 15-20 minutes. Staff were professional and assisted with requests and queries. Breakfast was decent and plentiful. Loved the complimentary water, drinks and treats in the room around the hotel. A beautiful hotel and would definitely recommend and stay again.

Leisure Family

8/10

Excellent

17 Oct 2025

Javier Ambrocio

Beds were very comfy and the fact that it has AC (very quiet one) made a big difference. Loved this place, close to train stations and dining options.

Leisure Self

8/10

Excellent

28 Sep 2025

Karina

Very nice size room, good area.

Leisure Partner

10/10

Exceptional

24 Aug 2025

jane

Very nice hotel in a good location, with a spacious modern bathroom, and wonderful bed, pillows, linens and bathrobes. We were happy with our choice.

Leisure Partner

8/10

Excellent

18 Jul 2025

ARTURO

Great place to stay

8/10

Excellent

13 May 2025

Eloise

Great Stay in good location

Lovely hotel, our room with a balcony was really nice. Good location near a metro. My only complaint is no coffee or milk for tea in the room, even after asking! Also no bar or restaurant.

Partner

10/10

Exceptional

27 Feb 2025

Andres Alonso

Easy access to so many places and the metro. Clean hotel, friendly staff.

Leisure Friends

10/10

Exceptional

23 Feb 2025

Debrah

An excellent place to stay in the centre of Madrid.

Business Self

10/10

Exceptional

19 Jan 2025

Marco

The room was excellent. It was very clean, the bed was comfortable, and the shower in the bathroom was amazing! The staff at reception, especially Rene, were very friendly informative, and helpful with every interaction. Would absolutely stay again

Leisure Partner

10/10

Exceptional

16 Jan 2025

Jaime

Best hotel in Madrid centro

Leisure Self

10/10

Exceptional

30 Dec 2024

Jaime

Best hotel ever in Madrid super comfortable super clean the best always

Leisure Self

10/10

Exceptional

16 Oct 2024

Damian

Very clean and modern hotel room, has everything you need. Also very ideal area close to metro

Business Self

10/10

Exceptional

14 Sep 2024

Nuria

Overall was excellent.
The only thing is that the mini fridge was too noise during the night and I couldn’t sleep.
Also I could hear people on the corridors. Rather than that, the staff was lovely, the look was contemporary and cool. Everything was clean. I will be back.

Business Self

6/10

Pleasant

22 Aug 2024

Pedro

Overall, it's a great hotel. My only complaint is that the bathroom has absolutely NO PRIVACY. It has a sliding glass door with the toilet right next to it—yes, you can see the silhouette and hear everything.

Leisure Partner

10/10

Exceptional

05 Aug 2024

Rebecca Victoria

Funky decor, clean room, nice bathroom, excellent location. I wish the breakfast had been a little cheaper.

Leisure Self

2/10

Poor

11 Jun 2024

Sara

One of my worst experiences. Two big issues:
The room smelled of cigaret smoke and the people were really noisy, never seen anything like it before. At all hours of the night and multiple times, yelling, throwing things and slamming doors! Never again!

4/10

Poor

06 May 2024

Vladimir

The rooms advertised are the best ones, which are significantly better than the ones provided by the hotel. My room had no view of anything (wall), and the tv was on a sharp angle away from the bed, making any tv watching very uncomfortable. The rooms' walls are extremely thin so any outside noise will prevent you from getting a good night's sleep. Do not recommend this place for the money you pay.

Business_and_leisure Friends

10/10

Exceptional

29 Apr 2024

Javier

Great location near shops and restaurants. Top notch accommodations in a central safe area.

8/10

Excellent

28 Apr 2024

Carlos

Clean, nice, private

Leisure

10/10

Exceptional

03 Jan 2024

Arturo

Good

10/10

Exceptional

30 Dec 2023

James

A lovely hotel in an excellent part of town. Incredibly attentive and kind staff. Will stay here next time I am in Madrid.

Leisure Family

6/10

Pleasant

19 Nov 2023

Verified traveler

Bathtub was not clean..

We requested for a room with a bathtub since we love taking a bath after a long day. However, the tub was pretty dirty we didn't want to take a bath.Too bad. Location is good and room very spacious. Nespresso machine was a bonus.

Friends_and_family Friends

10/10

Exceptional

19 Oct 2023

Andrew

.

8/10

Excellent

06 Oct 2023

Gregory

Centrally located. Wonderful buffet breakfast. Great decor in the lobby area. Downside, rooms are extremely small and not well represented in the pictures on their website.

10/10

Exceptional

25 Sep 2023

Richard

Very nice location. I would recommend it to everyone who wants to have a nice experience in Madrid .

10/10

Exceptional

31 Aug 2023

Eduardo

An excelent hotel all around, spacious rooms, attentive staff all in a great location just outside historic center, but close enough to walk to it.

Leisure Self

10/10

Exceptional

12 Aug 2023

Thomas M

Perfect Staff, Perfect Price, Perfect Hotel!

I cannot say enough about this awesome hotel! Clean rooms, comfy beds, great breakfast and AMAZING STAFF!! From the moment we walked in the door each and every one of the staff went above and beyond to make our stay comfortable! The prices are excellent and this is now our goto place in Madrid!

Partner

10/10

Exceptional

07 Aug 2023

robert

Gym was closed due to renovation. The breakfast is well worth it and is a must include, particularly if you are not on Spain time for eating.

Leisure Self

10/10

Exceptional

27 Jul 2023

Aldo

Great place, great location, large room

10/10

Exceptional

29 Jun 2023

Alexander S

Nice hotel with friendly staff.

Business Self

10/10

Exceptional

25 Jun 2023

Jaime

Excelente location

Leisure Self

10/10

Exceptional

05 Jun 2023

Ana Karen

Great location, lovely staff.

Leisure Friends

6/10

Pleasant

13 May 2023

maria

The hotel was been remodeled. Difficult to enter and I was not able to sleet well. Noise at night walk me up.

Leisure Self

10/10

Exceptional

12 May 2023

Montserrat

There was some construction going on at the hotel, that was the only bothersome thing, I’m sure once it’s finished everything will be great. I was very grateful that they allowed me to do an early check in.

Business_and_leisure Self

8/10

Excellent

06 May 2023

RONALD HERBERT

Property under renovation both interior and exterior.

10/10

Exceptional

19 Apr 2023

emilio

Overall was a good experience!! I did not like nobody told me hotel was under construction and just 1 elevador

Leisure Partner

8/10

Excellent

18 Apr 2023

Ana Karen

:)

Leisure Partner

4/10

Poor

11 Apr 2023

Francheska

The staff was not polite. At first in the room there was no air conditioning and told me that it was still winter in April with 78 degrees and we have to open the windows to hear all the noises in the night and could not sleep. 2 terrible nights. Then the next day they told me that there were changing the machines. How could they offer stays without emphasis that they are in remodeling.
People go to hotel to rest. So the key is to have a peaceful place.

Leisure Family

10/10

Exceptional

24 Feb 2023

Lucia

Very nice hotel, currently with areas under some construction
Superb breakfast
Would stay again

Leisure Self

6/10

Pleasant

30 Jan 2023

Chelsea

Overpriced

The location of the hotel was good and the beds were comfy which is the main thing I guess, but the room we had faced the ‘courtyard’ so there was zero light in the room, might as well not had a window at all but I was unaware this was even an option otherwise I would of requested an outside room. The room smelt of sewage which was gag worthy. There was a loud flushing noise going on all night like someone was constantly flushing a toilet which was annoying but overall it was a comfy place to put my head down, glad it was only for one night though and I wouldn’t go back for the price.

Friends_and_family Friends

10/10

Exceptional

13 Jan 2023

owen

Vert quiet but in the center of town. Great shower and breakfast

Leisure Partner

10/10

Exceptional

21 Nov 2022

Verified traveler

Great hotel. Clean, spacious and close to some fine bakeries and cafes. Great staff

Friends_and_family Friends

10/10

Exceptional

20 Oct 2022

Slavka

Marvellous Madrid

We had a wonderful time in Madrid and the hotel was in a great location, close to a metro station and walking distance from the city Center while quiet at night.

Friends_and_family Friends

10/10

Exceptional

04 Oct 2022

Carolina

Location was perfect. Close to everything but not in the middle of the noisy city/tourist attractions.

Leisure Friends

8/10

Excellent

06 Sep 2022

Oscar Rafael Lopez

Great location, clean room, decent size, a/c ok.

Leisure Family

10/10

Exceptional

15 Aug 2022

paula

Clean, convenient, affordable and beautiful! My room even had a bathtub. Strong wifi. Cold water at check-in. Rooms are interior facing but if you’re out and about it doesn’t matter. Great hotel and great price.

Business Self

10/10

Exceptional

04 Aug 2022

Francisco

Great hotel with excellent service

I enjoyed my stay at NH Alonso Martínez. The staff was very polite and helpful. The location of the hotel is great, just one block from Metro and within walking distance from the city center. The room and the bathroom were very comfortable. Nice hotel, great service, and very affordable.

Self

6/10

Pleasant

01 Aug 2022

Jose

I really like this hotel. but this time they gave me a room on the first floor and was a lot of noise from the street

Leisure Family

10/10

Exceptional

19 Jul 2022

Ana

Nice place to stay near everything in a quiet place. Good breakfast

Leisure Partner

10/10

Exceptional

14 Jul 2022

Andres

Near to a metro station. Lots of restaurantes nearby

Leisure Partner

10/10

Exceptional

12 Jul 2022

Verified traveler

Every aspect of the stay was excellent. Quick check-in, clean room, good location, easy check-out.

Self

4/10

Poor

26 Jun 2022

Verified traveler

Avoid, avoid, avoid !!

Worn Out Hotel with view in the wall and rude staff

Business

8/10

Excellent

05 Jun 2022

Jason

.

Leisure Partner

6/10

Pleasant

30 May 2022

Alex

Hotel did the basica well and nothing more; clean except for some dust in corners. Biggest problem was the noise - grinding started before 8AM and didnt stop:l; horrible to have as a wake up call on vacation.

Leisure Partner

8/10

Excellent

05 May 2022

Mike

Not as described.

I booked and paid for a superior room with balcony, however room was not superior nor did it have a balcony, very disappointing.
Shower was poor pressure with spray adjustment not working and no plug for the bath, so could not be used.
Breakfast very good and staff pleasant.

Self

10/10

Exceptional

19 Apr 2022

Grace

Really great hotel for the price, and the location is very connected. Can easily travel around Madrid through the metro (super close) and also walkable to the center. The area in general has many cafes/restaurants and is close to fun areas like Chueca and Malasaña, plus walkable to Gran Vía. Simple, nice, clean room and lobby area.

Leisure Family

4/10

Poor

30 Mar 2022

Salvador

No air conditioning

Leisure Family

8/10

Excellent

25 Mar 2022

John

Rain in Spain

Good central location close to Metro. Friendly efficient staff. Good value. Clean room and decent shower suitable for a short stay.

Partner

8/10

Excellent

20 Jan 2022

Luigi

Nice location and pretty fair for the the rooms. The also give us and upgrade free of charge

Business_and_leisure Self

4/10

Poor

06 Dec 2021

Jeffrey

Skip this one and find another.

Very rude staff. Air conditioning didn’t work at all. Staff didn’t help with that. Hasn’t been updated since 1980.

Self

6/10

Pleasant

23 Oct 2021

Adam

Bring earplugs

Convenient location, decent, but basic room, delicious breakfast, good service, but noisy with poor acoustics from the hallway in particular that kept me up half the night!

Business

10/10

Exceptional

15 Sep 2021

Seema

Excellent location with easy access to transportation. Decent sized rooms and bathrooms. Daily housekeeping. Safe neighborhood.
Couple of things, no body lotion or shower cap provided, so bring your own. There’s a nespresso maker in the common area that staff don’t tell you about. You have to ask for pods and cups each time you want it. There’s also a microwave tucked away in the common area and you have to ask the staff for it’s use.

Leisure Partner

10/10

Exceptional

29 Aug 2021

Lazaro

I would stay here again.

The staff here was beyond friendly! Very accommodating. The hotel is close to everything but not in the midst of everything. I would say most tourist landmarks are like 20-30 min walks. Parking is about a 10 minute walk and it is 20 euros per day.

Partner

10/10

Exceptional

23 Nov 2020

Arturo

Excelente, los procedimientos del hotel en COVID 19, en nivel de limpieza y distanciamiento son excelentes

Friends_and_family Family

10/10

Exceptional

24 Sep 2020

marie-helene

Très bon Séjour

Chambre très propre et conforme à la description.
Bon petit déjeuner, copieux
Accueil sympathique.
Personnel très réactif , un grand merci à Pilar pour sa présence, son efficacité et sa gentillesse (suite à de grosses pluies sur Madrid, notre salle de bain a été inondée dans la nuit et elle nous a tout de suite trouvé une autre chambre et déménagé nos affaires !)
Une très bonne adresse, proche du centre ville

Partner

8/10

Excellent

10 Sep 2020

Christopher

Decent three star hotel in central Madrid

Clean comfortable room. Sapciosu bathroom. Good wifi. Helpful staff. Great location.
Terrible view of internal shaft which detracted from the room.

Business

10/10

Exceptional

19 Jan 2020

Verified traveler

Wonderful location and helpful staff. The rooms were clean and the hotel overall well maintained.

Friends_and_family Partner

6/10

Pleasant

09 Jan 2020

Paul

Good location but hotel needs to improve

I am quite familiar with the NH hotel group and have visited several in Spain. I found this one disappointing. The location is good, however the room was very basic and I missed coffee and tea making facilities in the room. There was a coffee machine provided on the ground floor but this was only available for a few hours a day and the hot water was not available. I was told to use the microwave to heat water (in a four star hotel?).

The breakfast was not so good and not worth almost €19 per person. If you compare with NH Malaga the selection and quality was not good at all.

Also, the staff need to smile more at the reception.

Partner

6/10

Pleasant

07 Dec 2019

Verified traveler

Great area but needs refurbishment

The rooms are Nothing like the photos On hotels.com. The first room we were given was disgusting. We asked to be moved and the room was much better. The area though is perfect and convenient.

Business

6/10

Pleasant

04 Nov 2019

Verified traveler

a little dated for an NH hotel

A little dated compared with other NH hotels in my opinion.I was given a smoking room (didn't realise any hotels allowed smoking in the room these days - yuck). Smelled quite yucky. Two singles pushed together and made up as singles (when I had booked a proper double). Bathroom fine, but dated.

Self

10/10

Exceptional

08 Sep 2019

Verified traveler

Location was excellent
Breakfast was great and well stocked
Reception staff were friendly and efficient.

Leisure Family

10/10

Exceptional

31 Jul 2019

Verified traveler

There were infused water (with orange, mint leaf, lime,...) right by the entrance which is very refreshing to have after walking around in a hot day.

Friends_and_family Friends

8/10

Excellent

30 Jul 2019

Verified traveler

Very helpful in getting a reservation onsite

Family

8/10

Excellent

04 Jun 2019

Michael

Champions league final stay

It was a clean hotel with lovely staff. Breakfast buffet was excellent. I would go back.

Partner

10/10

Exceptional

04 Mar 2019

Verified traveler

Very clean, polite and helpful staff and fabulous breakfast!

Friends_and_family Partner

10/10

Exceptional

07 Jan 2019

Verified traveler

Nice Situation and very nice and clean rooms. Very Happy!

4/10

Poor

31 Dec 2018

Simona

Nothing special .

I got a room with a window facing a wall at 1mt distance, it didn’t look like according to European normative .. hotel was ok ,a bit old but clean. Bath / shower got water stuck. Staff at check out was kind , rather than that quite unfriendly. Hotels website marked it as a 4 stars hotels, which is a bit confusing during booking if level doesn’t match with actual one. Anyway I wouldn’t go back. I was expecting a bit more for a NH, especially considering price .

10/10

Exceptional

16 Dec 2018

Verified traveler

All was amazing only one thing that some places smell as humidity

Leisure Self

10/10

Exceptional

01 Dec 2018

Verified traveler

This is a really nice, small hotel. My room was really comfortable and spacious. My only negative would be that it was very dull (it faces a courtyard) so I felt the lighting in the room could have been better but overall I was really pleased.
I asked if there was any chance of a gluten free breakfast and was delighted that every morning a very smiley member of staff brought me some freshly warmed gluten free bread. Great service

6/10

Pleasant

05 Nov 2018

Justine

Very centrally located and in a beautiful old building, but ultimately a poor value. The room is small and barren, with little lighting and no drawers. The bathroom is large, but with no counter space to place your things. The heat was never turned on, so the room was always cool to cold.
This room is fine at $90/night but at $175/night, I would have expected more room, better furnishing and more comfort overall.

6/10

Pleasant

11 Oct 2018

RogerMatz

Small rooms.
great location.
Expensive.
Not worth it.

10/10

Exceptional

24 Sep 2018

Andres

surprised with the quality

it was my first time with the NH chain, I came with lower expecations, room is small compare with the standard American hotel room but funcional very clean

Partner

8/10

Excellent

30 Aug 2018

G

Well equipped rooms in a hotel next to the metro

The hotel is very close to a metro station and 10 minutes stroll from Cheuca, with cafes on a square nearby.

10/10

Exceptional

27 Aug 2018

Luke

A smart and friendly hotel in a good location

A smart and friendly hotel in a good location - only one metro change from the airport, and not too long on foot to the Mercado San Anton, Chueca, and even to the south side of the Gran Via.

Partner

10/10

Exceptional

20 Aug 2018

Alberto

Excelent

Great location and excellent service

10/10

Exceptional

13 Aug 2018

Sunnance

Clean lines, friendly staff, well-designed room with all you need, plus air conditioning (which you need in Madrid in the summer!) AND A BATHTUB, which was truly a delightful surprise. It's a nice haven in the middle of a great area, close to Chueca, easy walk to Prado or Gran Via or Sorolla museum. Delicious cafes nearby, and just steps away from Metro. When I was there it was more business customers than tourists, which was actually pleasant.

10/10

Exceptional

12 Aug 2018

Rebeca

Great place to stay while in Madrid

We had a great time while staying here. The front desk was friendly and very helpful.

Partner

8/10

Excellent

29 Jul 2018

Andro

Great stay in madrid

Checkin was fast and I asked for the map and direction. The staff member was very nice sbd explained everything I should know. Also recommend me where to walk because of the ongoing events. Very thoughtfull. Room was big and airey. Not a small room! Bed was hard which was perfect for me. I would book here again and can highly recommend this hotel!

8/10

Excellent

12 May 2018

Janet S

Great location!

The location of the hotel was great for us - a little quieter than the center, but everything was walkable for us. The room was small and there was very little storage space. We did not take the breakfast and just got coffee and pastries at local cafes. We enjoyed exploring the residential neighborhoods around the hotel.

Partner

2/10

Poor

23 Apr 2018

Uk traveller

Overpriced experience

DO NOT STAY HERE The cost of this hotel does not match the service. The rooms are tired and in need of renovation. When we arrived the room had a strong smell of bleach, there was little ventilation and it became unbearably humid after taking a shower. We had to move rooms. No water was provided in the room so you are obliged to spend four euro on a small bottle of water. No apology was offered for all of the problems.

6/10

Pleasant

21 Apr 2018

Tao

Great location and 5 star customer service. The bed is too small, the room is too small

10/10

Exceptional

14 Apr 2018

Mauricio

Excelent staff

The staff was super helpful and kind, always there to assist you. Very nice breakfast also