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Slow Suites Luchana

Madrid · Spain

Calle De Luchana, 13View location

9.0/10Excellent507 Reviews
Cleanliness9.0/109.0
Service8.8/108.8
Comfort9.2/109.2
Condition9.2/109.2
Location10.0/1010.0
Neighborhood9.4/109.4
Value8.8/108.8
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Slow Suites Luchana

The 19 welcoming guest rooms offer a perfect place to relax at the end of the day. Those staying at this establishment may keep updated thanks to the Wi-Fi access. Communal areas are wheelchair accessible at Slow Suites Luchana.

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A stay at Slow Suites Luchana places you in the heart of Madrid, within a 15-minute walk of Gran Via and Paseo de la Castellana. This aparthotel is 1.2 mi (2 km) from El Retiro Park and 1.7 mi (2.7 km) from Puerta del Sol.

Make yourself at home in one of the 19 individually decorated guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. 49-inch flat-screen televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include separate sitting areas and microwaves, and housekeeping is provided on request.

Guests will find features like a virtual front desk.

Popular amenities

Free WiFi
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 10:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No front desk Guests will receive an email with special check-in instructions Guest will receive an email before arrival 7 days Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-in is available Contactless check-out is available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Only registered guests are allowed in the guestrooms.
    • A car is not required for transportation to and from this property.
    • The property is professionally cleaned.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    There is no front desk at this property. This property doesn't offer after-hours check-in. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email within 7 days before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has not indicated whether there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher
    • This property is professionally cleaned
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Property Registration Number AM-1342
  • Minimal age
    18
  • Optional fees
    • A late check-out fee will be charged
    • Housekeeping fee: EUR 25 per day
    • Crib (infant bed) fee: EUR 10.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Plaza de Olavide 0.4 km / 0.3 mi
Comillas Pontifical University 0.9 km / 0.6 mi
Paseo de la Castellana 0.9 km / 0.6 mi
Plaza de Chueca 1.1 km / 0.7 mi
Gran Via 1.2 km / 0.7 mi
Plaza de Colon 1.2 km / 0.8 mi
Casino Gran Via 1.2 km / 0.8 mi
ABC Serrano 1.3 km / 0.8 mi
Preciados Street 1.3 km / 0.8 mi
Calle de la Princesa 1.3 km / 0.8 mi
Plaza de España 1.4 km / 0.8 mi
Plaza de Callao 1.4 km / 0.9 mi
Lope de Vega Theatre 1.4 km / 0.9 mi
El Corte Inglés 1.4 km / 0.9 mi
National Archaeological Museum 1.4 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 19
  • aparthotel
  • Wheelchair-accessible
  • Wi-fi
  • Lift access
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    Slow Suites Luchana

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room INNERRoom • INNERROO.IN

    Photos are not available for this room type.

    Slow Suites Luchana

    Room INNER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.IN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    Slow Suites Luchana

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT BUSINESSAPARTMENT • BUSINESSAPT.BS

    Photos are not available for this room type.

    Slow Suites Luchana

    APARTMENT BUSINESS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    BUSINESS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.BS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DELUXE TWO BEDSAPARTMENT • DELUXE TWO BEDSAPT.2B-DX

    Photos are not available for this room type.

    Slow Suites Luchana

    APARTMENT DELUXE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    DELUXE TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.2B-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CAPACITY 1Room • CAPACITY 1ROO.C1

    Photos are not available for this room type.

    Slow Suites Luchana

    Room CAPACITY 1

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CAPACITY 1

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.C1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DELUXEAPARTMENT • DELUXEAPT.DX

    Photos are not available for this room type.

    Slow Suites Luchana

    APARTMENT DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DUPLEX DELUXESINGLE • DUPLEX DELUXESGL.DP-DX

    Photos are not available for this room type.

    Slow Suites Luchana

    SINGLE DUPLEX DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DUPLEX DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DP-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT PREMIUMAPARTMENT • PREMIUMAPT.PI

    Photos are not available for this room type.

    Slow Suites Luchana

    APARTMENT PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DUPLEX DELUXERoom • DUPLEX DELUXEROO.DP-DX

    Photos are not available for this room type.

    Slow Suites Luchana

    Room DUPLEX DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DUPLEX DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DP-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room BUSINESSRoom • BUSINESSROO.BS

    Photos are not available for this room type.

    Slow Suites Luchana

    Room BUSINESS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    BUSINESS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.BS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Slow Suites Luchana

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CAPACITY 4QUADRUPLE • CAPACITY 4QUA.C4

    Photos are not available for this room type.

    Slow Suites Luchana

    QUADRUPLE CAPACITY 4

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    CAPACITY 4

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.C4

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT INNERAPARTMENT • INNERAPT.IN

    Photos are not available for this room type.

    Slow Suites Luchana

    APARTMENT INNER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.IN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DUPLEX DELUXEDouble or Twin • DUPLEX DELUXEDBT.DP-DX

    Photos are not available for this room type.

    Slow Suites Luchana

    Double or Twin DUPLEX DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DUPLEX DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DP-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ECONOMYAPARTMENT • ECONOMYAPT.EY

    Photos are not available for this room type.

    Slow Suites Luchana

    APARTMENT ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 BedroomSGL.ST

    Photos are not available for this room type.

    Slow Suites Luchana

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT SUPERIOR FOUR BEDROOMSAPARTMENT • SUPERIOR FOUR BEDROOMSAPT.B4-SU

    Photos are not available for this room type.

    Slow Suites Luchana

    APARTMENT SUPERIOR FOUR BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR FOUR BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B4-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DELUXE TWO BEDROOMAPARTMENT • DELUXE TWO BEDROOMAPT.B2-DX

    Photos are not available for this room type.

    Slow Suites Luchana

    APARTMENT DELUXE TWO BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    DELUXE TWO BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin CAPACITY 2Double or Twin • CAPACITY 2DBT.C2

    Photos are not available for this room type.

    Slow Suites Luchana

    Double or Twin CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT SUPERIOR WITH VIEWSAPARTMENT • SUPERIOR WITH VIEWSAPT.SU-WV

    Photos are not available for this room type.

    Slow Suites Luchana

    APARTMENT SUPERIOR WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.SU-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    Slow Suites Luchana

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DUPLEX DELUXETWIN • DUPLEX DELUXETWN.DP-DX

    Photos are not available for this room type.

    Slow Suites Luchana

    TWIN DUPLEX DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DUPLEX DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DP-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT DELUXE WITH VIEWSAPARTMENT • DELUXE WITH VIEWSAPT.DX-WV

    Photos are not available for this room type.

    Slow Suites Luchana

    APARTMENT DELUXE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    DELUXE WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DX-WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT SUPERIOR TWO BEDROOMSAPARTMENT • SUPERIOR TWO BEDROOMSAPT.B2-SU

    Photos are not available for this room type.

    Slow Suites Luchana

    APARTMENT SUPERIOR TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Slow Suites Luchana

9.0
Excellent
507 Reviews
Cleanliness
9.0 /10
Service
8.8 /10
Comfort
9.2 /10
Condition
9.2 /10
Location
10.0 /10
Neighborhood
9.4 /10
Value
8.8 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
08 Jul 2026
Rong
Great place for family! Excellent location! Well maintained. Floor were dusty and center rug were kind of dirty. All other party of the house were clean! Kitchen was really good
Friends_and_family Family
8/10
Excellent
03 Jul 2026
Diego
The hotel is conveniently located. When we arrived none of the air-conditioning were working on a day of more than 40 degrees, it was a real Sauna, fortunately the staff behind the emails sorted out the inconvenience and gave us a new upgraded room with perfectly working air-conditioning. We didn't like the fact that you don't have a daily cleaner and you have to pay €25 if you leave it dirty.
Family
10/10
Exceptional
25 Jun 2026
Huaqing
The rooms are quite spacious, and I booked a two-bedroom unit, which was comfortable overall. However, there was only one bathroom for the entire unit, which was a bit inconvenient.

The soundproofing is not very good, as we could clearly hear people talking in the hallway. During my stay, the elevator was also out of service, so we had to use the stairs. Fortunately, it was only on the second floor, so it was still manageable.

Overall, the stay was okay, but not perfect. The property feels somewhat dated, and the facilities are relatively old. It was acceptable for a short stay, but I would consider other options for a more comfortable experience.
Family_with_children
10/10
Exceptional
24 Jun 2026
Angelica
Very clear instructions
The rooms were very clean and spacious
Easy to get around
Family_with_children
10/10
Exceptional
23 Jun 2026
Jose
Comfortable and convenient located apartment.
Family_with_children
10/10
Exceptional
13 Jun 2026
Kimberly
Great apartment in a wonderful location!
Friends_and_family Family
10/10
Exceptional
07 Jun 2026
bin
Good location. 10 min walk to the heart of the downtown.
The main door to the hotel is quite loud when it is slammed close.
Hallway lighting can seep through the curtain.
Family_with_children
6/10
Pleasant
19 May 2026
Vanessa
The suite is old , mildew and rotting walls in one bedroom , the bedding was not comfortable, multiple complaints made about the lack of heating and not addressed until today when I was checking out , my mother who has dementia and onset health issues was freezing and had to wear a sweatshirt
Friends_and_family Family
10/10
Exceptional
18 May 2026
Lizette
We had an excellent stay at this apartment in Madrid! The location was great — in a very good area, convenient and safe for families. The apartment was spacious, very clean, and comfortable for all of us. The kitchen was well equipped, which made our stay even easier, and the elevator was a big plus, especially when traveling with luggage. Overall, it was very family friendly and exactly what we needed. Highly recommend this place for anyone visiting Madrid!
Family
10/10
Exceptional
08 May 2026
Ariadna
Quizás que se vea más limpio y con ambientador de olor rico en la entrada .
Partner
10/10
Exceptional
12 Apr 2026
Lori A
We loved everything about Slow Suites! Location was amazing! Size was perfect for the 4 of us! The place was clean and any time I messaged the staff I immediately got a response! The one thing I had issue with was the washer and dryer. I could not figure out how to dry but this could have been user error. Thanks for a wonderful stay!
Family_with_children
10/10
Exceptional
09 Apr 2026
Antonio
Great experience
10/10
Exceptional
04 Apr 2026
Joanne Lederlie
Condo location is in Chamberi, a peaceful and centrally-located area in Madrid where most tourulist attractions are a 15-minute walk on average. There are plenty of restaurants around if you want to grab a bite. The condo unit itself is clean and has all necessities in place. There is also a washer and dryer in the unit. Will give this condotel a 5/5 rating.
Family_with_children
10/10
Exceptional
30 Mar 2026
JENNY
Nice and clean place. Highly recommended 👌
Family
10/10
Exceptional
26 Feb 2026
Olivia
Clean and spacious rooms, easy check in process
Partner
10/10
Exceptional
19 Feb 2026
Elizabeth
Excellent accommodations, had a great time.
10/10
Exceptional
25 Jan 2026
Yoshimi
amazing place for a family with small kids or elders. 100% satisfied.
10/10
Exceptional
08 Jan 2026
Dennis
The property was great
8/10
Excellent
30 Dec 2025
JAIME
The flat is supposed to be non-smoking. When we arrived the smell of cigarette was overpowering. We had to contact the office to tell them and although they eventually send somebody to clean, the excuse was that the previous clients were smoking without permission!!! Very disappointing. The internet was of very poor quality.
10/10
Exceptional
24 Dec 2025
Tomoyuki
No staff, but everything worked fine as stated. Nice amenities. Tv with youtube
Friends_and_family Family
10/10
Exceptional
17 Nov 2025
Ian
Great location lovely flat
Leisure Friends
10/10
Exceptional
08 Nov 2025
Abdullah Dawood
Location is great, and the place is clean.
Business Self
10/10
Exceptional
28 Oct 2025
Sarah
Quietest place I’ve ever stayed in a city, in a lovely area. Very clean and comfortable. Would definitely stay here again.
Leisure Family
8/10
Excellent
27 Oct 2025
Laura Alison
Duvets not real, otherwise good, not much natural light.
4/10
Poor
08 Jul 2025
XIBING
Issues with the air conditioner making excessive noise
Leisure Family
10/10
Exceptional
30 Apr 2025
Gayna
Really enjoyed our stay. Power outage across Madrid and staff on site carried my 20kg suitcase 5 storeys to the apartment. Also was so understanding when we made error with check out. Phone support was excellent too. Highly recommend 😀
Leisure Friends
10/10
Exceptional
10 Apr 2025
Ravi
Only negative part is the virtual front desk. Other than that place is good
Leisure Family
2/10
Poor
06 Apr 2025
Kathie
Do NOT book at this venue. Management is completely disorganized. We ended up standing in the cold and rain while being told that we had not paid for our reservation. Ended up checking into another hotel across the street.
10/10
Exceptional
07 Mar 2025
Samuel
Huge space and great location
Leisure Friends
8/10
Excellent
20 Nov 2024
Carolyn
The apartment had everything you could need and was in a great location. The sound proofed windows were wonderful and allowed us the quiet we needed! So much space if you need it! The only critique I have is that the washer/dryer is not great, didn’t wash the clothes thoroughly and the dryer took 3 cycles to dry the small load I did.
Leisure Family
10/10
Exceptional
13 Nov 2024
Mirti
Great experience! Will stay here again when I return to Madrid. Very centrally located and clean. Felt very secure as well.
Business_and_leisure Friends
10/10
Exceptional
24 Oct 2024
Edward
Convenient, appliances worked, digital makes is easy
Leisure
10/10
Exceptional
21 Oct 2024
Michael
Communication and access was just as described. Accommodations were quiet and safe area on Luchana.

Only small concern is you should put a label on the door to the street level flat to match the reference provided in the check in email.
10/10
Exceptional
18 Oct 2024
Martha
This property is clean, walking distance to the center, nice neighborhood, it has AC, washer machine. The dryer does not work fast as it is part of the washer.
Nice cafeterias around. Madrid is not clean. Garbages on the street everywhere
Leisure Family
10/10
Exceptional
02 Oct 2024
Balaji Mosur
Clean spacious apartment very conveniently located.
Leisure Family_with_children
8/10
Excellent
29 Sep 2024
Venkat
Property was clean
Leisure Family
10/10
Exceptional
14 Aug 2024
Arjun
This was a very neat & clean property, very central & having very good connectivity. The 3pm check in policy was a bit rigid especially when we reached the property by 130pm. Overall will come back to stay would rate our experience a 10 on 10- perfect!!
Family
10/10
Exceptional
27 Jul 2024
STEPHEN

Classic European flats

Classic European flats. It was like being at home. The neighborhood was great on Luchana. Grocery store and everything.
Friends_and_family Family
8/10
Excellent
30 Jun 2024
Manito
Great walking and dining area. Easy access to Bilbao metro, buses and short walks to Mercado San Ildefonso.
Leisure Family
10/10
Exceptional
23 Jun 2024
JORGE LUIS
The place is beautiful , clean and spacious . Also great location !
10/10
Exceptional
21 Jun 2024
Terri
Everything was perfect
Family
10/10
Exceptional
31 May 2024
Craig
This was very convenient and virtual check in was seamless! The lodging was very spacious and great given the value!
Leisure Family_with_children
8/10
Excellent
07 May 2024
joana

Okay

Okay but too small
Friends_and_family Family
8/10
Excellent
29 Feb 2024
Olimjon
Location good, condition as expected for price range. Call center hard to reach need to call 5-6 times
10/10
Exceptional
19 Sep 2023
Jeramy

Great location

Great location. Wonderful restaurants right out the main door. Be aware that emails from the property go to junk mail. We almost missed the check-in passport requirements.

We really enjoyed our stay. Loved the AC units on both floors.

Partner
2/10
Poor
12 Jun 2023
Verified traveler

Avoid this place please

This is a really to avoid place, and I wonder why these places are still here.
This \"hotel\" is often booked by \"proffessional\" women who date man in the night for money. So be ready to surprises over night, a lot of screams, fights in the stairs.
I should have reported this case to the police, but the property refused to pay me back my money, unbelievable...
Business
10/10
Exceptional
21 Apr 2023
Ivan
The idea of slow pace that was on the living room wall was meaningful. The apartment and amenities were perfect for us.
10/10
Exceptional
10 Jan 2023
ana

Large family apartment for good price and location

Great comfortable apartment for 6 people. Modern, well equipped, comfortable beds, and very clean. Self check in was ok, I always prefer someone at reception but had good interaction by phone or email with staff so no difficulties at all. Location is residential and has lots of choices for food, shopping and transportation. Next to my favourite Madrid area Malasaña.
Friends_and_family Family
10/10
Exceptional
10 Jan 2023
Ivan
We stayed in the 4 bedroom unit for just under 3 weeks. It was really great. I read lots of reviews about troubles checking in and getting access to the building and units, but we had no problems at all. It was actually really easy. We got an email with clear instructions, and it all worked well. The location is ideal- walkable to everything. We stayed here with our 5 children and it was great to be able to walk everywhere with them. The Wifi in the unit worked perfect- even with devices for all the kids. The windows were great at keeping noise out. It was actually quite quiet with the windows closed. The clothes washer was so useful. The dryer fuction on the washer doesn't actually dry clothes- but there is a dryer rack in the unit that we used. There was always plenty of hot water from the water heater. I'm a huge fan of really hot showers, and this was ideal. There were so many great things! If I had to pick something to improve, the walls could use a fresh coat of paint, but it just looks lived in, not bad. Also, the unit has shampoo and soap but the pump dispensers dont really work. This wasnt a problem, because we had our own supplies.
Lastly, we didnt find out that there was a lift until the second or third day and we were on the 5th floor! That was a relief with groceries and the baby stroller! I guess it would have been nice to know ahead of time. Its not hidden, but not obvious unless you go past the stairs.
Leisure Family_with_children
2/10
Poor
11 Dec 2022
David
The facilities are fine. It was gone 3pm on the day and still hadn’t got entry details. I wasted over 2 hours phoning and emailing and using Expedia chat trying to get in. This put a downer on the whole experience.
Business_and_leisure Friends
10/10
Exceptional
04 Dec 2022
Santhosh
Close to public transportation, shopping and dining.
Leisure Family_with_children
2/10
Poor
23 Oct 2022
Maria
I had to call Expedia to get the check in instructions. The property did not answer the phone or whatsapp messages. Check in was at 3 and I only got the check in instructions at 3:30. Then the apartment did not even compare to what was featured on the Expedia website. I asked for a room change and they did no.
The second day there was a big leak in the bathroom. Floor was full of water. I tried calling and messaging the property and again no answer until 15 hours later when they replied “sorry we don’t work 24 hours”…. Luckily Expedia did answer and moved me to a hotel.
Business_and_leisure Self
10/10
Exceptional
22 Oct 2022
DIEGO

Muy buen departamento

Excelente opción, departamento grande y con todo lo necesario para una corta estadía. Recomendado!
Friends_and_family Family
10/10
Exceptional
06 Oct 2022
Ramiro
Location, safety, very functional suite, and the area was very nice
Leisure Partner
10/10
Exceptional
03 Oct 2022
Fola
Spacious, well presented, perfect location. Local amenities, easy connection from the metro across the road
Leisure Partner
8/10
Excellent
02 Oct 2022
Verified traveler
Good location and nice apartment. But the wifi is very very slow, in some area of the room you can’t even connect to the internet.
2/10
Poor
30 Sep 2022
Nicole
Deceptive advertising. Paid for a 968 sq ft apartment and got a 600 sq ft apartment. Apartment was very unsanitary, furniture heavily soiled and spotted. Was too dirty to sit on had to cover with bed sheets. One set of towels provided; no cleaning services for 9 nights stay. No onsite office and customer service blocked my number when I contacted them to correct these issues. Housekeeper denied to change out linen and towels on a daily basis. Was very rude and abrupt. Horrible service, and would never lodge or recommend Slow Suites Luchana ever. There are other reviews mentioning the same bad experiences. Expedia should remove them from their property listings, as they are very dishonest and offer zero guest services. I am highly disappointed in this place. Had to borrow a mop and bucket to clean the entire apartment before we could sit anywhere.
Partner
8/10
Excellent
25 Jul 2022
cynthia
Convenient place to be at! Really close to everything!
Leisure Family
8/10
Excellent
14 Jun 2022
Raul
Great place to stay!
Leisure Family
8/10
Excellent
11 Jun 2022
Richard
No front desk, difficult to communicate.
Leisure Family
10/10
Exceptional
04 Sep 2020
Alejandra

Deluxe Duplex- Huge and modern flat!

The flat in Suites Luchana was absolutely fantastic! It is huge for two people (you could def have 4 if using the futon in the living room). We had the Deluxe Duplex, which is super spacious, has a bathroom and a toilet and a lot of space to chill out. It is very centrally located, only a 35 min walk from Atocha station and 20 mins from Parque Retiro. It is also incredibly quiet for such a central building, right next to a cool independent cinema and with lots of cafes bars and shops nearby. The process to check in and communication was very straightforward even with us arriving at midnight the first time. Because of COVID the flat didn't have an iron or hair dryer when we arrived but we only texted the admin and they sent someone to drop them off on the same day (Sunday). Excellent service and they are happy to provide a number to use WhatsApp. The TV even has Netflix. The wifi works really well! Overall a fantastic option in Madrid. We are going back for a second stay this week! Thank you!
Partner
6/10
Pleasant
10 Feb 2020
Verified traveler
This property was decent. Check in process was horrible!! The machine didnt work. There were too many people checking in at one time and it was pretty crowded for that small waiting area. I believe a having a receptionist would be useful. The check in process want clear enough. There arent signs stating what area the apartments are in I had a very difficult time entering the apartment . Also I asked for late check out, paid my fee left the apartment to get breakfast and the code didnt work. I had to call to be let in. As we ( my baby and party of 2) were waiting for the elevator housekeeping had the elevator blocked off for at least 20 minutes. This was very inconvenient!!! The heater didnt come with instructions, I had to turn the water heater on as well as the heat. Lastly the couch needs to be replaced or maybe the pull out bed portion needs to be fixed. The couch was very u comfortable and not suitable to sit down with my infant son and enjoy the nice Smart TV that was provided.
Friends_and_family Family_with_children
8/10
Excellent
02 Jan 2020
Verified traveler
Spacious apartment in a good location. It is next to a busy road and the central courtyard adjacent to the largest bedroom echos so would recommend taking earplugs if you want a good night sleep. Bedrooms and bathrooms were clean and well appointed, would benefit from hangers in the wardrobe though as we couldn’t hang any clothes. Reception is virtual and although very helpful, property would benefit from onsite support. Overall good and would probably stay again.
Friends_and_family Family_with_children
8/10
Excellent
17 Oct 2019
Verified traveler

Nice Place

Self check-in was highly confusing. Activating the keys was a real pain. Other than that all was great. The apartment is clean and spacious. Loved the location.
Friends_and_family Family
6/10
Pleasant
01 Aug 2019
Verified traveler
Good location fit our needs no signs outside the building
Leisure Family
8/10
Excellent
22 Jul 2019
Verified traveler

Decent, no-frills apartment

Decent apartment for a family of 4. The check-in process was all automated, but the access codes to enter the building and for checking in were sent over multiple e-mails instead of all at once after the reservation was made. Everything in the apartment worked as expected.
Family
4/10
Poor
18 Jul 2019
Verified traveler
I felt that too much of my private information was needed to check into this property and I could NOT chose not to agree to share my information.
Business_and_leisure Family
8/10
Excellent
07 Jul 2019
Verified traveler
Nice room. Well maintained and nice location. Only complaint was a persistent odor coming from the trash collection bin in the common area.
Leisure Family
8/10
Excellent
19 Jun 2019
Verified traveler
It’s very clean and comfortable.
The WiFi is very unstable. Stayed for 4 nights and the internet is slow most of the time and consistently getting disconnected every few minute.
I have trouble checking in. They have e-receptionist and when issues occurs, I am expected to make international calls to solve it (international calls because I do not have local sim).
Leisure Family
10/10
Exceptional
04 Jun 2019
David

Great location

Great location and perfect accommodation to share with friends
Friends
10/10
Exceptional
03 Jun 2019
Roger
The staff were very welcoming and you got the distinct feeling that nothing was too much trouble, which always helps when you check in very late at night. The room was spotless, I cannot fault our stay there.
Family
10/10
Exceptional
25 May 2019
Verified traveler
we loved the apartment for its location, its good vibe, its spaciousness, layout, and balconettes over a not-too-busy leafy street. would return in a heartbeat. of course getting checked in and out is a little less automatic than with a hotel but this seemed a small issue compared to the value. felt like a home away from home.
Leisure Family
10/10
Exceptional
21 May 2019
Sioban
The property is very nice, well located and the staff is very nice.
I would recommend it
Friends_and_family Friends
8/10
Excellent
25 Apr 2019
Verified traveler
The space was very nice although in pictures it seems much bigger. We got an apartment for 6 people but there were only 5 beds (2 people traveling with us were not related so it made it difficult to accommodate having to sleep together in one bed). When we arrived you could tell the housecleaners cleaned quickly because our apartment was not very clean... hair in places(table, floor, bathroom), and I ended up having to sweep the floor because of the mess.
Leisure Family
10/10
Exceptional
16 Apr 2019
Samuel
The property was very clean and well maintained. The rooms were very spacious and modernised. Frankly speaking staying at Slow Suites at Luchana feels like living at home. What amazed me so much about this property was the fact that it was situated in a convenient location, closer to all local amenities such as restaurants, pubs, clubs, shopping centre, market, attraction places and above all metro stations to connect you to where ever you want to go.

Many thanks goes to the receptionist leticia Penas. She was always friendly and professional - going out of her way to help in any way she can. So would definitely recommend her.

The only down side of the apartment was the fact that it hasn't got it own parking at the premises. But even that they have an agreed discount with some parking company closer(3min walk) to the apartment.
Leisure Family_with_children
10/10
Exceptional
01 Apr 2019
Tanya

Great place

Loved this place , great location.
Friends
10/10
Exceptional
01 Apr 2019
Edwin
It is a very cool location, nice decoration, excellent products located at bathrooms, bedrooms and dinner room area
Family
4/10
Poor
26 Mar 2019
Shahpoor

You will loose money because of their mistake

We booked 3 rooms via hotels.com and all the rooms were pre-paid and totalled about 1216 Euros. I paid hotels.com in my local currency and then during our stay I was charged in Euros for the whole amount again by Slow Suites. They then apologised for the mistake but instead of reversing the charges after 3 days I go a refund (separate transactions). My credit card charges me conversion changes for foreign currencies and we got charged 3.5% two ways and the difference in rates for the two days. We lost about 94 euros in the bargain.

I contacted them with snapshots of the bank statements and they said they would refund the loss to my bank account directly. I sent them the bank account details and also told them that they could just put the difference in the credit card too and that I would take the 3.5% loss on 94 euros if it made it easier for them.

I was pretty impressed with them as they seem to have accepted their error and were ready to correct the same error and thus in good faith I gave them a 5 star review.

Since the review I haven't heard back from them even though I have written to them multiple times.

We don't suggest you stay with these guys or any of their chain of hotels as you could end up loosing money. I will also be asking all my family members to do the same.

About the hotel, location is ok, rooms are clean, service is good but front desk is open only till 7pm, meaning if you come late you could potentially be locked out.
Family
10/10
Exceptional
05 Mar 2019
Silvia

Super Recomendable!!!

La pasamos super bien! Excelente servicio y trato. Las instalaciones, habitaciones, y ubicacion todo excelentemente bien!! Cerca de tres estacioones y lineas del metro, super centrico! Por supuesto Nos volveremos a hospedar en Slow Suites Luchana. Nuestra visita fue de 3 noches, Febrero 21-24, 2019.
Friends
8/10
Excellent
24 Feb 2019
Verified traveler
Great apartment in a wonderful location.
Cleanliness could do with being better, as some rubbish and dust left under beds and sofa etc
Friends_and_family Family
4/10
Poor
20 Feb 2019
Verified traveler
The property was well located and is a good base to explore Central Madrid .
However there is extensive building work going on around the Apartment starting at 8am and going on for most of thr day including Saturday .I would strongly recommend that you phone the Reception first to judge the ongoing work .We were offered a refund of 24 euros but of course refused such a poor offer for such a unpleasant time although we did stay later than the 11 am check out time .
In short ,once the building work is completed then it is a good place to stay to see such a beautiful city .
Friends_and_family Family
10/10
Exceptional
03 Feb 2019
Verified traveler
Friendly staff who go above and beyond to make sure your stay is comfortable. They provided great communication and information regarding the apartment. Very modern facilities including a dishwasher and Netflix on a huge tv etc. The apartments are in a very central location and can be easily reached by taking an Uber which cost €26
Leisure Friends
8/10
Excellent
02 Dec 2018
Idalia
It was so comfy. But the name of the hotel is almost invisible. We arrived at night and it was so difficult to find the hotel. But, everything was good.
Family
10/10
Exceptional
07 Sep 2018
Verified traveler
Would stay there again. Very clean and comfortable place.
6/10
Pleasant
04 Sep 2018
Giancarlo

Is OK

Do not expect too much with neightbors
Family
10/10
Exceptional
07 Aug 2018
Verified traveler
Great neighborhood. Close to shopping, restaurants, etc. Walking distance to Plaza Mayor and Plaza del Sol.
8/10
Excellent
01 Aug 2018
Verified traveler

GREAT LOCATION AND SPACIOUS

Wonderful. Short visit but great choice of accommodation. Convenient to all. Spacious for family of 5. One problem was that at 2 or 3am, it sounded like a herd of elephants outside my room. Startled me awake. It was several very loud, apparently \"happy\" revelers, coming back from a night in town and being rude and inconsiderate as they took the stairs back to their room(s). Otherwise. I was very happy with the hotel.
Family
8/10
Excellent
01 Aug 2018
Verified traveler

Very nice and comfortable

It was very nice. I was a little difficult to communicate to get information but the staff were very nice.
Also we didn't have shampoo.
Family
10/10
Exceptional
25 Jul 2018
kristina
Everyone was very nice and the room was clean and modern. Very comfortable.
Family
10/10
Exceptional
24 Jul 2018
Adriana

EXCELLENT CHOICE

Our stay was wonderful. An excellent place, a great neighborhood, next to a subway station. Surounded by cafés and restaurants, markets, bakeries, icecream shops, bars. ...everything right there.
The Apartment has everything you need, super clean and in excellent condition.
We had an awesome stay and will return for sure.
Family
10/10
Exceptional
28 Jun 2018
Sharon

Madrid in 2 days

Got to property early and room was not ready. They were very accommodating and held our luggage in the office! Very personable and helpful staff. Close to Metro station which was a plus! Would definitely stay there again!
10/10
Exceptional
21 Jun 2018
Verified traveler
Excelente ubicación. Amplio apartamento, cómodo y muy limpio.
8/10
Excellent
16 Jun 2018
Kathleen S

Adventure

Good value for the money.
Family
10/10
Exceptional
15 Jun 2018
Saqib

Clean very clean place

I love it very nice place clean and friendly.
Family
10/10
Exceptional
11 Jun 2018
bee

Perfect stay for family.

We had a great stay with 3 kids ages 10-15. The hotel staff were friendly and helpful. The apartment was clean and spacious. It was centrally located in Madrid and in a safe neighborhood. We will certainly be back on any return trips to Madrid.
10/10
Exceptional
08 Jun 2018
Norbert
All staff was extremely helpful and made our stay very easy, we were able to communicate in English easily. They also went out of their way to arrange transportation to the airport for us. Thanks again, Norbert & Hannelore
Partner
10/10
Exceptional
10 May 2018
Verified traveler
Slow suites Luchana has been the greatest experience in Madrid! The apartments are bigger than the traditional spaces in the city, modern and clean.
8/10
Excellent
20 Mar 2018
john

Slow And Sweet Slow Suites!

This is a great location with perfect access to the metro. Attractive and clean apartment. Would prefer two bathrooms but one was ok. Master bedroom effectively had a king bed but it was two twins placed together. They slide apart too easily. Management was very friendly and we stored our bags several hours after checkout so we could tour Madrid a little more before going to the airport. It is easy to take the metro to and from the airport all the way to the apartment. That saved a lot of time and money compared to taxis. Lots of restaurants in walking distance and minutes away from major tourist attractions using the subway.
Family
6/10
Pleasant
16 Mar 2018
Patrick

Fine to sleep for 2, nothing more. Good location.

PROS: the apartment/hotel is in a good location (20 min walk from Plaza Mayor, pleasant walk). The staff is professional and accommodating (I was able to check-in early and communication before our arrival was quick/clear; thank you!)
CONS: the apartment is small (great for 2, but not for 4 as advertised.) The 2nd bed is a couch (fine), but when we opened it, the sheets had clearly not been changed. Thankfully, there were clean sheets in the closet, but we had to change it ourselves. Basic essentials are also missing (the kitchen has dishes but nothing like sugar/salt/oil/etc.) These are cheap essentials that make a big difference (I don't want to buy those at the store just for a weekend stay...) Not even coffee/tea, which you get in any hotel.
10/10
Exceptional
25 Feb 2018
PO CHUAN

Its a wonderful stay

We stay in Madrid for 4 days.

The office is just in the first floor of the hotel, and its very easy /fast to check in.

The room is very clean and all the amenities are in well condition.

The location of the hotel is perfect, its just next to the metro and you can found shopping / restaurant / supermarket in few minutes of walk.

If you ask me will come back again to this hotel?

I will say Yes.
Family

Location & surroundings

Slow Suites Luchana
Calle De Luchana, 13, Madrid, Spain

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Slow Suites Luchana

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