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Woohoo Rooms Hortaleza

Madrid · Spain

Calle De Hortaleza, 21, 2View location

9.2/10Excellent232 Reviews
Cleanliness9.6/109.6
Service9.4/109.4
Comfort9.2/109.2
Condition9.2/109.2
Amenities9.2/109.2
See all ratings
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Woohoo Rooms Hortaleza

Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance. Take advantage of the guesthouse's room service (during limited hours). Featured amenities include a safe deposit box at the front desk, an elevator, and a water dispenser.

A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours). Make yourself at home in one of the 6 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and electric kettles, and housekeeping is provided daily. Distances are displayed to the nearest 0. 1 mile and kilometer. Gran Via - 0. 2 km / 0. 1 mi- Casino Gran Via - 0.

2 km / 0. 1 mi- Calle de Alcalá - 0. 5 km / 0. 3 mi- Preciados Street - 0. 6 km / 0. 4 mi- Círculo de Bellas Artes - 0. 6 km / 0. 4 mi- Plaza de Callao - 0. 7 km / 0.

Read more about this hotelShow less

4 mi- Plaza de Canalejas - 0. 7 km / 0. 4 mi- Puerta del Sol - 0. 7 km / 0. 5 mi- Teatro Rialto - 0. 8 km / 0. 5 mi- Paseo del Prado - 0. 8 km / 0.

5 mi- Plaza de España - Princesa - 0. 8 km / 0. 5 mi- Teatro Albéniz - 0. 9 km / 0. 6 mi- Plaza de Santa Ana - 0. 9 km / 0. 6 mi- Lope de Vega Theatre - 0. 9 km / 0.

6 mi- Plaza de Cibeles - 0. 9 km / 0. 6 mi. The preferred airport for Woohoo Rooms Hortaleza is Adolfo Suarez Madrid-Barajas Airport (MAD) - 15. 8 km / 9.

8 mi Located in Madrid (Madrid Centro), Woohoo Rooms Hortaleza is a 3-minute walk from Gran Via and 9 minutes by foot from Puerta del Sol. This guesthouse is 1 mi (1. 7 km) from Prado Museum and 1. 1 mi (1. 8 km) from Puerta de Alcalá.

With a stay at Woohoo Rooms Hortaleza in Madrid (Madrid Centro), you'll be steps from Gran Via and 9 minutes by foot from Puerta del Sol. This guesthouse is 1 mi (1.7 km) from National Prado Museum and 1.1 mi (1.8 km) from Puerta de Alcalá.

Make yourself at home in one of the 6 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Conveniences include safes and electric kettles, and housekeeping is provided daily. Featured amenities include a safe deposit box at the front desk, an elevator, and a water dispenser. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Airport transfers
Concierge
Non-smoking

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    The front desk is open daily from 8:00 AM - midnight. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Minimal age
    18
  • Optional fees
    • Airport shuttle fee: EUR 20 per vehicle (maximum occupancy 4)
    • Nearby parking fee: EUR 20 per day(1476 ft away; open 24 hours)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    Italian

    French

    Romanian

    Spanish

Nearby attractions

Gran Via 0.2 km / 0.1 mi
Casino Gran Via 0.2 km / 0.1 mi
Plaza de Chueca 0.4 km / 0.2 mi
Calle de Alcalá 0.5 km / 0.3 mi
Preciados Street 0.6 km / 0.4 mi
El Oso y el Madrono 0.7 km / 0.4 mi
Plaza de Callao 0.7 km / 0.4 mi
Plaza de Canalejas 0.7 km / 0.4 mi
Puerta del Sol 0.7 km / 0.5 mi
Paseo del Prado 0.8 km / 0.5 mi
Plaza de Santa Ana 0.9 km / 0.6 mi
Lope de Vega Theatre 0.9 km / 0.6 mi
Plaza de Cibeles 0.9 km / 0.6 mi
Paseo de la Castellana 1 km / 0.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 6
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Lift access
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SINGLE DELUXESINGLE • DELUXESGL.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Woohoo Rooms Hortaleza

    SINGLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Woohoo Rooms Hortaleza

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Woohoo Rooms Hortaleza

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE WITH BALCONYJUNIOR SUITE • WITH BALCONYJSU.BL

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Woohoo Rooms Hortaleza

    JUNIOR SUITE WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Woohoo Rooms Hortaleza

9.2
Excellent
232 Reviews
Cleanliness
9.6 /10
Service
9.4 /10
Comfort
9.2 /10
Condition
9.2 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
12 Jul 2026
Laura
The room was very clean, the bed was comfortable and we slept really well. Everything was excellent. The location is perfect and centrally located.
Partner
8/10
Excellent
27 Mar 2026
guillermo
Yes
Self
10/10
Exceptional
18 Mar 2026
Viviana
We really enjoyed our stay. The place was very clean and in a great central location, close to everything. Check-in was easy and smooth. We would definitely stay here again.
10/10
Exceptional
08 Mar 2026
Deklerk
Had a good stay in the area. Staff are very communicative via whatapp throughout my stay which is awesome. Great location. Walkable distance to bars, tourism places, metro station and restarurants. Room is small but got everything I needed. Hotel also provides fresh water. Room service is great.
Partner
8/10
Excellent
20 Feb 2026
jenny
we stayed three nights:
Pros:nice bed, clean new rooms with amenities, very convenient, nice staff
Cons: rm 5 needs light blocking curtains, detergent smell was strong
WOOHOO Rooms are Rooms, not a hotel but they are nice renovated modern rooms.
If you blink, you will miss the building so look for '21'.
Friends_and_family Family
10/10
Exceptional
28 Jan 2026
Stephen
Room absolutely was spotless.
Easy to contact staff if required
Leisure Self
10/10
Exceptional
08 Jan 2026
Byron
Great services, really clean and helpful customer service.
Business_and_leisure Self
10/10
Exceptional
29 Dec 2025
Miaohui
Absolutely a surprise how clean this place was. Free water was provided daily. Highly recommended.
Friends_and_family Family
10/10
Exceptional
29 Dec 2025
Xuan
Very clean and great location
Family
10/10
Exceptional
12 Dec 2025
GUILLERMO
Great staff , clean room, centric location
Partner
2/10
Poor
07 Dec 2025
Ricardo
Noisy and poor service.
10/10
Exceptional
18 Nov 2025
Amarylis
Excelente servicio y localización
10/10
Exceptional
14 Nov 2025
rafael
Great experience. Room had all i needed, modern and clean.. Location is excellent. Staff friendy.
Self
8/10
Excellent
23 Oct 2025
Max
Here are highs and lows; great location, good service (mainly digital and responsive), remodeled, very clean, quite.
For the low sides: very small, not enough closets, no room to open the luggages, no paper tissue in the room.
You will enjoy the place if you are a light traveler.
Partner
10/10
Exceptional
03 Oct 2025
Rita M.
Congested area. Many stores and a supermarket close by. And yet, my street side room was quiet when shuttered and no problem sleeping.
Very close to Gran Vía and public transportation. Easy walk to museums. The staff was very helpful.
Self
2/10
Poor
23 Sep 2025
Wayne

Total Disappointment

ZERO communication with staff.Tried several times over to call no answer .Nobody at the office door was locked.We were in a very stressful and dangerous position in the hotel .NO one to seek help from.Gave up trying after several phone call attempt's.Left location to find safe accommodation that had staff working.Received call from manager appr 4hours later.Explained situation what we endured.NOT SAFE to be there.Went back to talk with the manager a few days later once again NO answer at the door.The company has total disregard for ones safety.Photos of possible aftermath from the previous day experience that we endured.Long story short .Ad they post on line are far from what they truly are!!'.Hostel at very best
Partner
10/10
Exceptional
16 Sep 2025
Yelena
Great location and the hotel is extremely accommodating
Self
10/10
Exceptional
15 Sep 2025
Rafael
The room was great all around, clean and very comfortable. The location is great, near the Gran Vía. At night time it’s a bit noise because there is a Tapas restaurant next door with people having fun until 4am. I didn’t mind but for some people might be bothersome. I would definitely recommend the Hotel and I would love to come back.
Leisure Partner
10/10
Exceptional
13 Sep 2025
melissa
Great location and very clean, comfortable room. Staff pleasant and helpful.
Leisure Family
8/10
Excellent
12 Sep 2025
Keefe
Super clean and very helpful staff. Plan on not spending much time in the rooms. Super small rooms but clean. Make sure you know where the light is in the hallway downstairs on the right when coming in after dark. The area is pretty dark if you do not click that light. Overall enjoyed the stay.
Leisure Partner
6/10
Pleasant
10 Sep 2025
Maria
Lugar excelente mas passei um desconforto logo na chegada. Não tem ninguém pra recepcionar e quando chegou a recepcionista Sara me fez caminhar até um outro local, depois viu que não era lá, tive que voltar tudo de novo. Não ofereceu ajuda já que o erro foi dela e saiu andando na frente. Eu cansada recém chegada do aeroporto. Despreparo e rudeza
Leisure Friends
10/10
Exceptional
01 Aug 2025
Radames A
The room #1 is very comfortable and big enough for one person. The bed was extremely comfortable as well. The staff is very helpful.
Challenging to find the entrance, but is there.
You must pay attention to your messages, so you can take advantage of the checking process. I will definitely stay there again.
Leisure Self
6/10
Pleasant
23 Jul 2025
Roxane

Okay but not perfect

Our stay was okay.

The access was not easy and even if they communicated with me before my arrival, it was not easy to locate and to know where to ring.

In the room, there was only the necessary but not enough commodity. There was no ice machine in the hotel. No spoons to stir our coffee. The room was small and there was not a lot of space to put our luggage.

The second day, our card and our security code stopped working so we were stuck outside the hotel. There is not always someone inside at the desk, but they can be joined by Whatsapp.

The room was clean, it was renovated. The AC worked well and the staff was polite and nice to us. They offered to keep our luggage before our check in and after our check out.
Partner
10/10
Exceptional
24 Jun 2025
John
Though not a spacious room was very efficient, modern and clean. In the heart of the city walking distance to every where. Definitely a must stay hotel.
10/10
Exceptional
21 Jun 2025
Carlos
Great location, clean and the staff was very friendly and helpful.
10/10
Exceptional
13 Jun 2025
Hamidreza
Great place for value, quiet and chill, also very kind people, I was walking to everywhere since it’s kinda in the center
10/10
Exceptional
09 Jun 2025
Henry
Excellent
8/10
Excellent
05 Jun 2025
Erez

Great place and location

Great location , very convenient system and room, clean and comfortable , reasonable rates
Self
10/10
Exceptional
22 Apr 2025
Verified traveler

A Novel Approach to Traveling.

Kfkekr
Friends_and_family Family
10/10
Exceptional
18 Apr 2025
Tim

Fantastic stay

Lovely room, comfortable bed and staff very helpful and respond straight away. Great location and easy to find if you follow the clear instructions.
Highly recommend
Friends_and_family Family
8/10
Excellent
15 Apr 2025
Yuet Han
Location is accessible to lots of shops and restaurants
Friends_and_family Family
10/10
Exceptional
23 Mar 2025
Tammy
Room was large & immaculate. The staff was beyond friendly & accommodating.
Leisure Family
10/10
Exceptional
14 Mar 2025
Chad
Great location, comfy bed, friendly staff.
Self
10/10
Exceptional
06 Mar 2025
Albert
The room was very clean and very comfortable. The bed was good and comfortable, plus close to the Gran Via. In addition the service and employee were excellent.
Leisure Partner
4/10
Poor
26 Feb 2025
Ariel
Don't be misled by the photos and the junior suite description. The room is the size of a shoebox.
I ended up going to another hotel so I lost a lot of money.
Business_and_leisure Family
10/10
Exceptional
09 Feb 2025
Andresito
Everyone was amazing! Thank you
6/10
Pleasant
18 Jan 2025
Verified traveler

You need a code to enter the building

The room was clean and the staff was helpful. However, I had a hard time getting into the hotel. The building was locked, and I didn't receive a code from the hotel. The staff claimed that they sent the code through What's Up. I don't use what's up. It was a stressful experience. Other than that it was a decent place.
Self
2/10
Poor
28 Nov 2024
litzia
It’s not a Hotel(as paid for) is a Hostel, kind of spooky when you reach there at night cause is dark you barely can see where you are walking light it’s off! you have to check for the switch. When they say it’s quiet means you are not going to hear the street’s noises but inside you can heard your neighbor.I enjoy Madrid but definitely I don’t going back to that place
Leisure Self
10/10
Exceptional
26 Nov 2024
Michael
Modern room. Very quiet. Great lighting. Loved the bunk beds for our daughters. We slept great. Close to everything. A little hidden, but front desk is very responsive helping us into the building (messaged via WhatsApp). Overall, excellent value for location and room quality. We'll stay here again for sure.
Leisure Family
2/10
Poor
10 Nov 2024
Samer
Do not book with this hotel.

These people have awful service.

My travel plans changed because and they refused to refund me, that is not great and they though fine print at me, what can I say, my mistake for not checking when I booked. The reason for the bad review is because their staff tried to blame Expedia who I booked with. After days of Expedia reaching out to them and no response, they basically tried to blame Expedia. They even suggested I contact Expedia to request service. Mean while both me and Expedia had tried for 2 days to reach them.

Just poor service, stick with terms and conditions that is all good, just don’t waste customer time and blame others. Poor service
8/10
Excellent
26 Oct 2024
Qi
The staff is nice , and room is clean!
10/10
Exceptional
20 Oct 2024
Erin
The staff were lovely and very helpful.
Leisure
10/10
Exceptional
11 Oct 2024
Gilda
I really liked this hotel. Great walkable to restaurants and shopping
Leisure Family
10/10
Exceptional
06 Oct 2024
René

Bel hôtel

L'hôtel n'est pas bien identifié à l'extérieur, donc difficile à trouver. Par contre, elle est super. Les chambres bien que petites ont été rénovées dernièrement. Elles sont propres, calmes et confortables. La salle de bain est complète avec douche, la literie est de qualité. Le personne à l'accueil (qui est là de jour et le soir vous pouvez les joindre par WhatsApp) est gentil et disponible pour répondre à vos questions. Le seul petit point négatif, c'est qu'il y a pas de possibilité de déjeuner, par contre, il y a plusieurs restaurant tout près.
Partner
10/10
Exceptional
29 Sep 2024
Ricky
Great location, friendly staff
Leisure Partner
10/10
Exceptional
27 Sep 2024
Brenna
We really enjoyed our stay here! Minus a minor miscommunication at check in, the stay was very smooth and the staff were super helpful. The room itself is a good size for 4 people and the beds were quite comfortable.
Friends_and_family Friends
2/10
Poor
25 Sep 2024
Verified traveler
Property was not properly represented; not true to description; way over-priced. Reception acted like she was doing us a favor by letting us stay there. Small room, in a building in an alleyway, never would have guessed this was a room for let, let alone a \"hotel\". Staff not available or present for the most part. Would never recommend this place to anyone! Only saving grace was the air conditioner that worked for the first night and next day. Walkable area. Staff called cab for us for our date of departure, which was good. Otherwise a dud as far as I'm concerned.
Partner
10/10
Exceptional
20 Sep 2024
Mary
We loved our stay at woohoo rooms. The room was clean, but small for a jr suite. We did have a king size bed which we liked. The location was good and very walkable to everything in Madrid.
The sign for the hotel was small and on the left of entrance. Take elevator to second floor and u will still need to walk up about 10-12 steps to entrance.
The hotel is small about 8 rooms. It is in a building that is a mix with other apartments.
The place was very quiet and the host was super nice!
Would recommend.
Area was close to gran via and lots of restaurants in that area and Chueca neighborhood.
Friends_and_family Friends
10/10
Exceptional
15 Sep 2024
Allen

Excellent

Perfect location, wonderful staff and a beautiful room 👌👌
Business
10/10
Exceptional
06 Sep 2024
Munir
Very good location and very clean hotel. I really enjoyed the stay and will definitely come back if I travel to Madrid
Leisure Self
8/10
Excellent
30 Aug 2024
Samuel
Walls are fairly thin so you can hear your neighbors. Zero street noise which is nice. Good on a budget and staff was extremely friendly.
Self
10/10
Exceptional
22 Aug 2024
Erika
Excellent location, very close to everything, all sorts of transportation available everywhere. I recommend this hotel to anyone. It was very clean, and the room was excellent. We chose the one with the balcony. There is some outside noise at night, but we could still sleep through the night.
10/10
Exceptional
17 Aug 2024
Ariel
Awesom staffing
Leisure Self
10/10
Exceptional
23 Jul 2024
Lance

good room but difficult check-in

The room was very clean and well kept the security of the building was a nice feature as well. However, the check-in process was stressful no information about having to call the company to have someone come and check us in was provided.
Partner
10/10
Exceptional
20 Jul 2024
Amy

A hidden gem in a brilliant location.

The hotel is in a great area of town, lots of bars and restaurants. I didn’t hear any noise at night.our family room was a good size and had bunk beds the our teenagers. Lots of room, air con and a great shower. All we needed.
Friends_and_family Family
10/10
Exceptional
11 Jul 2024
Travis
Great location, very nice room, nice reception, and an overall a very good experience. I’ll definitely book with them again on my return trips to Madrid.
Leisure Self
10/10
Exceptional
30 Jun 2024
Bryan
It’s very close to everything
Leisure
10/10
Exceptional
18 Jun 2024
Michelle
Great service! Very clean! Perfect location!
Leisure Partner
10/10
Exceptional
13 Jun 2024
Amy

Great location.

You just need to know that you have to be buzzed in the first time. It’s not a fully staffed lobby hotel concept but the room was newly renovated and very nice. It was very clean and we did feel safe and in a great location.
Friends_and_family Family
10/10
Exceptional
03 Jun 2024
Margarita

Comfortable and clean

Beautiful hotel pleasant staff and comfortable
Partner
10/10
Exceptional
16 Apr 2024
David

great option near chueca.

WooHoo Hortaleza is a great choice if you want an economical option in central Madrid adjacent to Chueca. It's no frills, but very comfortable.
Self
8/10
Excellent
23 Mar 2024
Sunil

Well located in Madrid

Well located in Madrid. Easy to get to all the tourist sites. Great shopping and food nearby. Located on the 2nd floor of an old building and when we first arrived, we had to call the reception desk to let us in.
Partner
10/10
Exceptional
22 Mar 2024
Kerstin

Simple but wonderful and so central and wakable to everything. A true Spanish neighborhood feeling!
Leisure Friends
6/10
Pleasant
25 Jan 2024
Peggy

Room was nice

We thought we were booking a hotel, but this is a hostel. The building was difficult to g t into as no staff were present on our arrival despite providing our arrival time. When we finally did get to our room it was fine. Nice bathroom and adequate furnishings. The hallways and steps though were not very clean, not very welcoming and very dark
Partner
10/10
Exceptional
08 Jan 2024
David
Room was compact, but was modern, nice, clean and the king bed was comfortable. Staff people were helpful. A great location for exploring central Madrid. Good value! Would recommend!
Leisure Partner
10/10
Exceptional
02 Jan 2024
Richard

My stay

It was a great place to stay near everything just one suggestion you should put in the conformation what to do when coming to check in like what buzzer outside to hit, and sorry if it is just didn’t notice it, other then that if I come back to Spain would stay there
Friends_and_family Friends
8/10
Excellent
06 Nov 2023
Gaetano

Nice place to stay in the heart of Chueca

This hotel is a nice place to stay if you want to be in the heart of Chueca. The street noise may be too much for some. The rooms were clean and comfortable, although not very large. The service was excellent. Everyone we dealt with was supper nice and helpful.
Partner
10/10
Exceptional
31 Oct 2023
Frankli
Great property! In the middle of the Madrid. You can walk anywhere. Only a little old entrance but everything else very good
Business_and_leisure Self
10/10
Exceptional
28 Oct 2023
Sergio
The room was small, but comfortable, clean, and nicely decorated. The entrance is deceiving, not welcoming at all, I must say I felt a little disappointed, but all that changed, first, when I was greeted by the receptionist and the way she took care of my check-in, and then, when I entered the room. All staff members at this location were very attentive and willing to serve, very happy with their service!!!
Self
10/10
Exceptional
27 Oct 2023
Joseph
Very comfortable. We were in the family room with a king bed and bunk beds. It was very roomy for 3 people.
Leisure Family
10/10
Exceptional
12 Oct 2023
Jesse
The entrance was scary specially as the lights leading up to the elevator kept going off!
Leisure Family
10/10
Exceptional
11 Oct 2023
Ray
The hotel was in a great location, staff members were pleasant, and the room was clean, modern and comfortable.
Leisure
10/10
Exceptional
09 Oct 2023
Carlos
Amazing hotel in a great locations, lots of bars and very active during day and night. Staff was amazing communicated and greeted upon arrival. Literally the best place to stay in Chueca.
Leisure Self
10/10
Exceptional
07 Oct 2023
Gilberto
Excelente propiedad muy cerca de la Gran Vía y la Puerta del Sol, habitaciones cómodas, funcionales y muy limpias, la calle un poco sucia pero en general un sitio agradable y muy bien ubicado
Leisure Family_with_children
10/10
Exceptional
03 Oct 2023
Lisset
Very welcoming staff.
Leisure Partner
8/10
Excellent
02 Oct 2023
Sebastian
Lovely little hotel in a great area, just a bit noisy. The hotel is in a very central location in the very fun Chueca neighbourhood. The room was really nice, large, clean, and well equipped. The only issue was that it faced the street and was very loud as a result.
Leisure
10/10
Exceptional
11 Sep 2023
NATHALI C
Great !!
Leisure Family
10/10
Exceptional
31 Aug 2023
Francisca
Everything was very nice from the the front ladies to everything around the hotel. I really love it 👌😁
Business_and_leisure Self
8/10
Excellent
28 Aug 2023
Emiela
Before my trip, I was terribly anxious because of the various reviews I read. However, to my surprise, I really enjoyed my stay in this mini hotel. The rooms are very clean, and the hotel is very close to Gran Via where alot of shops and restaurants are located. The Hortaleza street has alot of small restaurants and shops too. To manage your expectations, please note of the following:

1) Woohoo Hortaleza do not own the whole building. They have this small black door beside the Humana clothing store which will lead you to the 3rd floor using the elevator. There are few stairs that you need to climb to reach the Woohoo reception door.

2) The rooms are quite small, but for a single traveller, it was just perfect. In reality, you will only use your room to sleep and bath because you will be busy exploring Madrid. I had my own bathroom, and the towels are really clean. I'm a clean freak, and I gauge the cleanliness of a hotel by the smell of their sheets and towels!

3) The Hortaleza street is an inside street from Gran Via, it can be a little scary to walk alone at night but totally safe. Even if it's an inside street, it's still busy even up to 12 midnight.

4) The ground floor of the building are dark, but there's a light switch you can turn on going to the elevator.

Overall, I enjoyed my stay in this mini hotel. Cristina was amazing and the rest of the staff, they made sure my stay is comfortable. I would likely stay here again if I'm on a budget trip.
Leisure Self
10/10
Exceptional
13 Aug 2023
Julianny
Muy amables y serviciales!! Andreina da excelente servicio al cliente.

Partner
10/10
Exceptional
07 Aug 2023
Marcus
Great staff, great location and place but foot traffic a bit heavy in center of downtown. Amazing price and overall very good experience. Would recommend.
Leisure
10/10
Exceptional
15 Jul 2023
Olga

Olga

Amazing stay
Friends_and_family Family
10/10
Exceptional
12 Jul 2023
carlos
The staff is great. The location is so convenient to so many places of interest. I would highly recommend this hotel!
Leisure Partner
10/10
Exceptional
30 Jun 2023
Elisset
Very nice clean and contemporary hostal. Walking distance to many sites and restaurants.
10/10
Exceptional
08 Jun 2023
Julia
So clean, so nice and new inside. Highly recommend. In the center of everything. Amazing!
8/10
Excellent
23 May 2023
Michelle

Very convenient

This was located at an ideal spot where it was located right in the middle of shops and restaurants. Also it was an easy walk to lots of landmarks in the center
Partner
10/10
Exceptional
17 Apr 2023
william
Super clean and bright in a great location. Staff is so friendly and kind.
Leisure Self
10/10
Exceptional
12 Nov 2022
RAMZI
Nice décor, enthusiastic receptionnists, heat pump, big windows, balcony, Smart TV, central in Chueca, comfortable bed with memory foam topper
Leisure Friends
10/10
Exceptional
08 Sep 2022
Verified traveler
Very helpful staff, great location, very clean & comfortable room! :)
Would stay again for sure.
Self
10/10
Exceptional
24 Aug 2022
Wilmer
The staff are very friendly and they will help you a lot.
Business_and_leisure Self
10/10
Exceptional
13 May 2022
Lida
The staff is great,Juan helped me with all the tours information, and Maria communicated thru whapsApp messages. It was easy to check in and check out. I recommend it. It was a pleasant experience.
Leisure Self
10/10
Exceptional
02 May 2022
Gabriel

Excellent stay

Great location; friendly service; super nice and clean room.
Partner
8/10
Excellent
27 Nov 2021
Verified traveler

Henry

Clean and Tidy. Nice location
Partner
10/10
Exceptional
18 Nov 2021
Daniel
Beautiful hotel in the heart of Madrid. Close to all attractions. Very clean and modern. Love it!!!
Leisure Friends
10/10
Exceptional
04 Jul 2026
Francisco
Great Place.........near everything
Self
10/10
Exceptional
16 Jun 2026
MARCIO
Quarto limpo, self checkin, janelas com persianas que vedam tudo. Ótima localização com muitas lojas e restaurantes
Self
10/10
Exceptional
12 Jun 2026
Gustavo
Condição do quarto muito boa, localização MUITO BOA, no centro de tudo, valeu muito a pena. Mas por ser central, acaba tendo um pouco a mais de barulho. Tirando isso, muito bom!
Partner
10/10
Exceptional
30 Apr 2026
Jose A
Excelente ubicación y servicio
Partner
8/10
Excellent
30 Apr 2026
Azucena
Buena ubicación, excelente atención del personal
Friends_and_family Family
10/10
Exceptional
02 Apr 2026
OMAR
La ubicación es de lo mejor, puedes conocer Madrid caminando
Friends_and_family Family

Location & surroundings

Woohoo Rooms Hortaleza
Calle De Hortaleza, 21, 2, Madrid, Spain

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Woohoo Rooms Hortaleza

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