Name: Apartamentos Recoletos
Address: Calle De Villanueva, 2, Madrid, 28001, ES

8/10

Excellent

14 Jul 2026

Maria

Excelente ubicación, habitaciones limpias, equipadas con todo lo necesario incluyendo muy buen AC para combatir el calor del verano, personal amable, precio aceptable. Las habitaciones y los baños necesitan una actualización urgente. Y es necesario cambiar las ventanas para mejorar la insonorización ya que hay un nightclub debajo y hay mucho ruido hasta altas horas de la mañana.

Family_with_children

8/10

Excellent

13 Jul 2026

Thomas

Very good location, next to the Recoletos metro stop, and the Archeological museum.

One thing they need to fix: if you get a. room with two single beds, the shared headboard has reading lamps mounted in the center of each bed with sharp corners ready to split your scalp when you sit up. It also makes it impossible to sit up in bed since there is a sharp, square, light fixture in the middle of your back.

Partner

10/10

Exceptional

09 Jul 2026

Julio

Excelente ubicación, buen precio, ambientes limpios, buena atención.

Family

2/10

Poor

07 Jul 2026

Robert Henry

DO NOT STAY HERE! Upon arrival, we found our room and the walls to be dirty, with a strong, unpleasant odor, and it did not match the photos or description on their website. Because of these unacceptable conditions, we did not stay in the room or complete our check-in.

Although the staff offered to move us to another room, we declined because we had already lost confidence in the property's accommodations. Additionally, our experience with the front desk staff was discourteous and unhelpful. They did not believe us when we said the room was dirty with a bad odor. They sent an employee to check the room, only to come back to disagree and tell us the room was totally fine, which was false. The staff was rude, and they are refusing to refund us even though we did not stay here. Basically, the hotel has stolen our money and refuses to refund it.

Partner

6/10

Pleasant

06 Jul 2026

Juan Gabriel

The property is ok, however I only got two small beds not a double bed… it felt that I got the economy room not the double room I paid for. The location is perfect however it is nosy. Not sure if the neighborhood or the hotel itself. I just kept hearing noisesz

It could be nice to have blackout curtains for better resting.

Partner

10/10

Exceptional

06 Jul 2026

Philippe

Ideal location, right in the center of Salamanca, where fashion shops, jewelry, stores and restaurants are concentrated.
Exceptionally large bedroom, with mini kitchen.
Nearby PARKING with HOTEL discount.
Within 20 minutes walk of most of MADRID landmarks
I have been staying there for over 10 years, every time I cross the ocean to Europe, and would not consider staying anywhere else.
For the record, my job took me all over the world for 45 years, and I am a 7 million miler on American airlines

Self

6/10

Pleasant

01 Jul 2026

Adriana

The place was not too bad, but certainly not as it looked on the website. The lobby looks fine, but as soon as you go up and out of the elevator, it looks pretty ugly and in need of maintenance. The walls in the hallways and the room are dirty and scratched. The room is smaller that it looked. The bathroom door has water damage as well as the shower ceiling. There is at least one night club close by and it was pretty noisy at night.

Partner

10/10

Exceptional

22 Jun 2026

Danilo

Serrano es de mis zonas favoritas en Madrid, así que quedarme aquí lo hace mucho más fácil. Lo unico es que mi habitacion tenia un olor parecido a cigarro, pero era algo más bien del hotel, se ofrecieron a poner la máquina de ozono para solventarlo, pero por lo demás todo excelente.

Partner

2/10

Poor

06 Jun 2026

Gabriela

Imagine trying to sleep after a long day in the middle of a bar — that’s exactly how it feels here. I spent 3 nights at this apartment and couldn’t sleep because more than 50 people gather on the street right outside the main entrance. There is constant laughing, shouting, arguing, and noise throughout the night. I complained, but the morning staff told me there was nothing they could do. Very disappointing experience.

Family_with_children

10/10

Exceptional

28 May 2026

Ali

Muy buena ubicación y la atención fue excelente

Friends

10/10

Exceptional

28 May 2026

Ali

La ubicación es excelente, la atención muy buena. Las habitaciones no están en perfectas condiciones en relación a pintura, el aire acondicionado no funciona perfectamente, pero en general el hotel está muy bien.

Friends

8/10

Excellent

28 May 2026

CARLOS

Location es excellent. Very clean and the staff really colaborativr

Partner

8/10

Excellent

28 May 2026

Shiela

It’s close to transportation and quiet

Friends_and_family Family

6/10

Pleasant

28 May 2026

Sue

No response from hotel when texting using hotels.com app. Other hotels have responded to my questions.

Also, AC was leaking water. Had to turn off when it was 95 degrees in Madrid.

Friends_and_family Family

8/10

Excellent

22 May 2026

Philip

It's an older property, and it shows. It seems they need to improve maintenance a bit. There are areas where walls were fixed, but never painted, missing ceiling tiles, etc. The door to our bathroom was damaged and you could only slide it open partway. Nothing major, but issues they could take care of.

The room should come with tea/coffee fixings. Small things would be a big improvement.

Partner

6/10

Pleasant

18 May 2026

Yolanda Engrácia Domingos

É um espaço aceitável, seguro com alguns pontos para alimentacao.
No que toca ainteracao com staff, a maioria usa somente lingua local (espanhol) o que de certo modo dificulta na comunicacao com cliente.
No que se refere a limpeza, teve um dia que foi meio despachada de tal modo que mesmo se o supervisor passasse nao notaria. Obviamente abrmos uma reclamacao que foi devidamente enderecada ao atender que tal nao mais se repitiu.
O check-out é 12hrs, entrentanto funcionários da manuntencao como da limpeza ja entravam no quarto as 10hrs, mesmo nos colocando ''do not disturb'' na porta. esse episódio me fez reflectir sobre o cumprimento de procedimento pois, pelo que saiba, a limpeza e tecnicos so entram apos o cliente dar check-out na recepcao.
De modo geral é um local que dá para estar.

Family

8/10

Excellent

15 May 2026

Sue

The hotel needs to do a better maintenance job. A fresh paint everywhere will help the appearance. Otherwise it is a relatively clean and utilitarian hotel.

Friends_and_family Family

8/10

Excellent

02 May 2026

Teresa

WIFI Horrible
room once moved from the first floor to the third floor was good, but the amenities were not consistent

Partner

8/10

Excellent

29 Apr 2026

Teresa

The bad - don’t expect US quick fast internet WIFI speeds AT ALL. It’s pretty much at 10%.
Don’t stay on the 1st floor. It’s cold.
Amenities are not consistent in the rooms.
And yes, the complaints about the club noise is true.
Check in process needs to be streamlined better
The Good:
The are making improvements
The hotel staff is friendly and professionally accommodating
Location is EXCELLENT

Partner

10/10

Exceptional

28 Apr 2026

Michael

Nice area! Nearby numerous train and bus lines. Staff are helpful and there is baggage check if you need before or after checking in.

Friends

6/10

Pleasant

27 Apr 2026

David

The location was perfect for what we needed a the one night we stayed. We chose it mainly for the close proximity to a train station to get to the airport. The young woman who checked us in was very nice and helpful. There was a lot of work being done in the hotel so it appears that they are making improvements. Our room was good sized but very sparse. We had a large open area with little furniture. Felt very strange. The bed was very comfortable

Partner

6/10

Pleasant

24 Apr 2026

Janet

Very basic room, needs painted and some
Renovation. A good size.

8/10

Excellent

07 Apr 2026

Glen

Staff was friendly and helpful. Excellent location. Building showing some signs of wear and tear. A/C was not working.

Friends_and_family Family

8/10

Excellent

24 Mar 2026

Marianela

There some minor issues (missing TV remote & safety box), that were solved promptly.
The room was spacious.

Partner

6/10

Pleasant

25 Jan 2026

Matthew

Not clear from the website or on expedia that the property appears to be a repurposed office block. The walls were incredibly thin and this contributed to a noisy environment.

10/10

Exceptional

23 Jan 2026

DIEGO

Best location

10/10

Exceptional

23 Jan 2026

Diego

Nice place

8/10

Excellent

18 Jan 2026

Maria Amelia

limited kitchen

Self

10/10

Exceptional

14 Jan 2026

Roberto

Perfect

Leisure Partner

4/10

Poor

11 Jan 2026

Ana

Heat too cold, tv didn’t work, ugly rooms

Leisure

10/10

Exceptional

06 Jan 2026

Virginia

La propiedad está muy bien ubicada, fácil acceso, el personal es muy atento

Leisure Family

10/10

Exceptional

06 Jan 2026

Mariela

Excelente cleaning services and the fact that it has lundry machines is excellent

Leisure Family

8/10

Excellent

22 Nov 2025

Diana

Room clean, staff great. Rooms should be painted and beds not too comfortable

8/10

Excellent

27 Oct 2025

Julio

It’s a nice quiet hotel, close to museum and shopping.

4/10

Poor

21 Oct 2025

mary

Location is good. Hotel itself is max 2 stars. old and not maintained, room paint was chipped off. poor choice beds are not comfy and keep on moving.

6/10

Pleasant

17 Oct 2025

Caroline

It needs repair & paint. Wood around bathroom door needs to be replaced . It’s warped from all the water it has collected over time

Partner

8/10

Excellent

30 Sep 2025

Patricia

Excelente ubicación , el personal muy amable atento y servicial

10/10

Exceptional

28 Sep 2025

JUAN FRANCISCO DE ASIS

Everything was excellent, kindness of the personnel at the reception desk. Outstanding

Leisure Family

8/10

Excellent

17 Sep 2025

Juan Carlos

Lifts should be better

8/10

Excellent

11 Sep 2025

Lourdes

Very bad decoration in rooms. But hotel is very well located and with good service

Leisure Family

10/10

Exceptional

10 Sep 2025

Mitchell

This apartment was perfect for our needs. It was close to everything we could walk to nearby attractions and to shopping easily. They need to work on their laundry room because when I had a problem, they told me that it’s run by an outside company. And they completely washed their hands of the issue told me to call a phone number. I paid for detergent and there was none in the machine and paying for washing and drying is very ambiguous and the machine seems to keep telling you to put more money in.

10/10

Exceptional

06 Sep 2025

Mavel

Excellent place !!

I only stayed there for two days, but I really enjoyed the tranquility and peace. The front desk was always ready to help, cleaning was done on time., the staff was very friendly, and I really appreciated the security. I will continue to book this same place when I return with my family.

Self

6/10

Pleasant

06 Sep 2025

carlos

The property is not well represented in the photos you see online, the elevators are tiny with one of them not working, the lobby entrance is the only nice thing about the property. The apartment it self feels old and had a weird smell, the AC did not fully work, the room never felt really cool. The location is good.

Overall for 1-2 nights it works, but if you want to have a nice room for a longer stay this is not the place.

Business_and_leisure

10/10

Exceptional

02 Sep 2025

Pamela

Friendly environment

Leisure Self

8/10

Excellent

02 Sep 2025

Richard

Excellent location

Self

8/10

Excellent

21 Aug 2025

beatriz

En general la propiedad en antigua, demasiada gente hospedada ... la limpieza no era muy buena ...

8/10

Excellent

04 Aug 2025

Norberto

Location outstanding. frniture and interior need upgrade. Service very good. Carpets & elevators need improvement

Leisure

10/10

Exceptional

31 Jul 2025

Marbella

Super hot in summer

10/10

Exceptional

31 Jul 2025

Mabel

Great location. Super comfy. With all kitchen needs for a comfy meal at home when needed.
Extra beds. Clean sheets. Super great staff.

Leisure Family_with_children

6/10

Pleasant

31 Jul 2025

Jose

I only stayed one night. The apartment is good for a short stay. The area around the property is very good. It was hot at night in the bedroom. The air conditioner doesn’t function properly. The staff was very welcoming.

Leisure Family

10/10

Exceptional

30 Jul 2025

Hamilton

Excelente ubicación con estación de metro cercana.

Leisure Family

10/10

Exceptional

27 Jul 2025

Fernando

Location 👌

Leisure Family

8/10

Excellent

11 Jul 2025

Shankarappa Sunil Kumar

Overall good. However a slightly bigger kitchen of flow of water in shower and Kitchen would have been ideal

Friends_and_family Family

8/10

Excellent

03 Jul 2025

Geetha

Good location in Madrid but a noisy environment due to surrounding night life.

Leisure Family

4/10

Poor

30 Jun 2025

Estanislao

Muy bien ubicado, el lobby bien puesto. Sin embargo estaba todo el día y noches lleno de basura sin recoger. Amontonada por todas partes de verdad muy sucias las áreas comunes.

El cuarto en muy malas condiciones y por el precio pagado he estado en mejores cuartos acondicionados

Espero sirvan estas sugerencias.

10/10

Exceptional

24 Jun 2025

Leia

Love this place at center of shopping area and park Will definitely stay here next time

Leisure Self

2/10

Poor

07 Jun 2025

griselda

Muy mal estado de los cuartos. El trato pesimo

Friends_and_family Friends

8/10

Excellent

03 Jun 2025

antonio

Great location

Leisure Partner

8/10

Excellent

25 May 2025

Kariluz

The location is excellent. It's a good place to stay in the middle of Madrid.

Leisure Family

2/10

Poor

23 May 2025

Jorge

Bed was terrible. We had to leave the hotel, getting charged and we found a new hotel

Leisure Family

10/10

Exceptional

10 May 2025

Norgaby

I booked 2 rooms and both were good. We enjoyed our stay at apartamentos recoletos.

Friends_and_family Family

8/10

Excellent

08 May 2025

Norgaby

This Hotel has a very convenience location. It is close to museums, restaurants, bus, metro and train stations. The hotel staff was very friendly and requested a taxi for us every tome we needed one. I recommend it. Room were spacious.

Friends_and_family Family

4/10

Poor

06 May 2025

Oscar

We were under the impression that we would have air con given the advert for the rooms and hotel said it had air conditioning. However, upon entry to the room, it was boiling. We had a portable unit to use as the building landlord had not yet turned on the air con for the building, however it did not work. The reception just kept saying we have the portable unit so it’s fine but it was broken and only blew hot air. After two awful nights of no sleep, we complained again and the reception then came upstairs and agreed that it was broken and they would source a new machine. We then had two nights of okay sleep. It was a real shame that the hotel and Expedia both did not take any action sooner than two nights of no sleep, so we will not be staying here again. If we were under the impression there was no air con, then of course we would have been happier.

Leisure Friends

6/10

Pleasant

07 Apr 2025

Ailime

Great staff, nice and very helpful. The property is under construction and some areas need to be renovated. Love the location.

Leisure Family

2/10

Poor

08 Oct 2024

Corina

Me contagie de SARNA, diagnostico medico ratificado, todavia no estoy curada, sigo padeciendo. Unico lugar posible de contagio. Les escribi avisando que utilicé la cama contigua al placard. Como es de suponer NO RECONOCEN la situación. Una vergüenza! .

Leisure

8/10

Excellent

06 Oct 2024

Fernando

Las camas tienen que ser mejoradas

8/10

Excellent

25 Sep 2024

Rajkumar

The apartment was great and clean, the area is very central and within walking distance of major attractions, only negative was garbage on the sidewalks, never saw that anywhere else in the city.

Leisure Family

8/10

Excellent

21 Sep 2024

Rachel

Well located

Leisure Family

2/10

Poor

14 Sep 2024

Verified traveler

Terrible, terrible, terrible. Dirty, dirty, dirty. Mold in the bathroom. And so many more things about the room and the property in general.

Partner

2/10

Poor

04 Sep 2024

Ricardo

The Worst experience ever! Starting with broken head shower (couldn't take a shaower when arrived), the air conditioner is actually like a fan mode (not cool air ever), and the wrost part bed bugs. They changed us tooma and of course bed bugs every where. The second room had a non workong hair dryer.
The cleaning ladies turn the \"air conditioner\" to fan, which means there is no air at all, in summer thisbis a no no, and more is you only have a fan
The facilities need some work done.
The front desk people try to help to some extend.
They were not knowledgeable about the surroundings.
I do not recommend this place at all.
I won't come back.

Leisure Family

2/10

Poor

04 Sep 2024

Jerardo

Property rooms need an upgrade. Leaking ceiling, small dysfunctional elevators. Unpleasant and unfriendly front desk staff. Would not stay there again.

Leisure Family

10/10

Exceptional

11 Aug 2024

Betilde

Excellent Stay

Leisure Family

8/10

Excellent

02 Aug 2024

carlos

Excellent

2/10

Poor

30 Jul 2024

Luis

Very uncomfortable. Horrible bed. No good air condition. Very small. No good windows.

Friends_and_family Family

4/10

Poor

19 Jul 2024

HuaiShih

Not enough outlets in the room, no chairs in the room and room is too small for a family room.

Leisure Family

10/10

Exceptional

26 Jun 2024

NELSON

Everything great !

Good location.

Family

6/10

Pleasant

24 Jun 2024

Manuel

Ok

Leisure

8/10

Excellent

14 Jun 2024

manuel

Ok

Leisure Self

10/10

Exceptional

01 Jun 2024

JUAN

Great room, clean, close to everything

Leisure Family

10/10

Exceptional

23 May 2024

Manuel

Wonderful location. The staff are really helpful and the the hotel provides everything you need to have a pleasant stay.

Leisure Family

4/10

Poor

11 May 2024

Diosy

yo reserve el hotel dos meses antes,y lo primero es que supuestamente esta en remodelacion las paredes de las habitaciones estan muy sucias y los baños estan todo el tiempo acumulando agua en los tragantes por la cantidad de cabellos ,y lo peor es que aunque tu reserva dice aire acondicionado ello no tienen funcionando ,la temperatura estaba en los 34 y no funcionaban ,asi que pagas por un aire que no funciona.ademas al lado del hotel hay una discoteca que estan todos afuera dando voces hasta la 5 de la mañana por lo que ni las ventanas puedes abrir ,en realidad yo jamas volvería.

Leisure

2/10

Poor

02 May 2024

Qixin

Very good

Leisure Family

6/10

Pleasant

13 Apr 2024

Steven

Staff were great, sleep was awful - constant light and noise from a nearby nightclub from midnight until 6am so I didn't sleep at all.

Leisure Family

10/10

Exceptional

02 Mar 2024

Salomon

They clean your room everyday, centric location and safe neighborhood.

Leisure Partner

8/10

Excellent

28 Feb 2024

Erik

Easy walk to la gran via and nearest to center

Leisure Family_with_children

6/10

Pleasant

13 Feb 2024

MARK

First nights were spent in what looked like a converted dorm room, not really cleaned before we got there (long hairs on floor), and in an alcove that served as an echo chamber for guests in adjacent rooms who kept calling to each until until early in the morning (must have been in town for a party/event). We asked to be move to another area of the hotel - this room was smaller but much better in terms of noise (just street noise, not neighbor noise). Laundry facilities on site were a positive.

Leisure Partner

10/10

Exceptional

03 Jan 2024

mohamad

Great

Great

Friends_and_family Friends

2/10

Poor

27 Dec 2023

Joeli

THE WORST service!The overwhelming stench of cigarette smoke was pervasive and intolerable in our room. We booked for 4 nights and checked out the same day. Upon our check in we just dropped our bags. We went to the front dest and asked for a king size bed. They insured us to be fixed upon our return. We got back around 10pm to find out the only personal in the hotel was the cleaning clerk who couldn't help us at the time. We also noticed the awful cigarrette smell and begged for another room since my son has asthma and we could not stop coughing. The cleaning/front desk clerk called some one and said we had to wait until the next day. At 11pm, my 7 year old and husband had to get our bags and checked out. They refused to a full refund and not even Expedia agents could get a hold of their personal!! There are plenty of options in Madrid and this place it might be one of the worst service.

Leisure Family_with_children

4/10

Poor

31 Oct 2023

Jaime

There was no hot water in the shower. Place looks clean but with heavy humid smell. Towels were not in good condition. Place looks good from the outside and it’s in a nice area but we will not use it again.

Leisure Family

6/10

Pleasant

30 Oct 2023

Ana Maria

We have stayed in other similar properties in the area and this one was not the best. Not bad, but a bit overpriced for what the property delivered.

Leisure Family

10/10

Exceptional

22 Oct 2023

Carol

Great location. Nice and clean.

Leisure Partner

4/10

Poor

21 Oct 2023

Reyson

Property building needs a serious intervention. Dirty rugs, dirty room walls, cracked paint, awful mildew/tobacco smell in our room. Air conditioning out of service.
Poor attention from front desk staff except for handling our bags upon (Thank god) check out.

Leisure Family

10/10

Exceptional

05 Sep 2023

Yanet

The location is incredible good, you can walk every where, with shopping and resturants super close

Leisure Family

6/10

Pleasant

11 Jul 2023

Paulina

It looks way more better in the pictures that it is . The a/c didn’t work, it smelled like smoke the whole bedroom

Leisure Family

6/10

Pleasant

10 Jul 2023

Julio

More maintenance in general painting doors and elevator frames and details in the rooms

Business_and_leisure Family_with_children

10/10

Exceptional

05 Jul 2023

ERIK

The ac malfunctioned and they were able to accomodate us on a different floor in a better room.

Leisure Family

10/10

Exceptional

20 Jun 2023

Ivan

Great apt-hotel near Recoletos/El Retiro/Gran Via

Very convenient location right across from the Recoletos subway entrance and within walking distance to the Cibeles fountain, the busy Gran Via and the beautiful El Retiro Park. The apartment itself is spacious and ours opens up to a view of the street by the beautiful National Library next door. Very friendly and helpful service (they graciously worked w/us to leave our luggages there prior to our visit due to our travel arrangements) and they provided helpful hints on the area. Great stay, great hotel, great service.

Friends_and_family Family

10/10

Exceptional

10 Jun 2023

Virginia

Excelente ubicación

Práctico aparta hotel, con ubicación insuperable. Habitaciones comodas, cocina bien equipada, baño espacioso, nos encantó quedarnos ahí.

Friends_and_family Family

6/10

Pleasant

19 May 2023

CARLOS