Name: AC Hotel Palacio del Retiro Autograph Collection
Address: Calle De Alfonso Xii, 14, Madrid, 28014, ES

10/10

Exceptional

13 Apr 2026

Daniel

Excelente

Family_with_children

10/10

Exceptional

11 Dec 2025

Gordon

Fabulous staff who really attended to their clients with care and competency. The suite was a pleasure to stay in and exceeded expectations. Experience of staying in a former palace authenticated well against the backdrop of Madrid.

10/10

Exceptional

30 Nov 2025

Henry

The gentleman who checked us in was incredibly helpful and the room was extremely comfortable. The hotel is beautiful, too!

Leisure Family

10/10

Exceptional

27 Nov 2025

andrea

Second time at this amazing Hotel!! Love it

6/10

Pleasant

13 Oct 2025

OLIMPIO J

Clean Room, friendly staff

Friends_and_family Friends

10/10

Exceptional

01 Oct 2025

maseih

The staff was exceedingly helpful.
The location with the view of the Retiro park was unbeatable. You could walk to most city attractions. Nice shopping and dinning near by

Leisure Partner

10/10

Exceptional

30 Jul 2025

Kim

Beautiful room, great staff, park is exquisite!

Business_and_leisure

10/10

Exceptional

18 Jul 2025

Luis

Great property, very well located and incredible staff

Business_and_leisure Self

10/10

Exceptional

29 Mar 2025

Heriberto

Recomendado

La atención buenísima , el hotel precioso, antiguo pero lujoso , con unas torrijas que compitieron con el resto de España que visite

Partner

10/10

Exceptional

02 Mar 2025

Luis

Great hotel, great service.

10/10

Exceptional

07 Jan 2025

Ellen

Great location on the park. A bit of a walk from most tourist attractions but short walk to the Prado and train station which was convenient. Staff were very helpful.

Leisure

10/10

Exceptional

03 Jan 2025

Cecilia

Amazing service by the hotel employees. Truly fantastic service. Worth every penny

Leisure Family

8/10

Excellent

08 Jul 2024

Patricio

Necesita ya un poco más de mantenimiento y mejoras

Leisure Partner

10/10

Exceptional

13 Jan 2024

carlos

very good located attentive staff

Leisure Family

8/10

Excellent

30 Jul 2023

Carly

Beautiful property but was under construction while we were there and got woken up early to banging every morning . Tough to handle with the jet leg. Otherwise it was fantastic. Amazing staff.

Leisure Friends

8/10

Excellent

02 Mar 2023

Al

Perfect on everything, there could be a better customer service between tour guides and clients.

Leisure Family

6/10

Pleasant

12 Sep 2021

Margaret

Overall pretty over priced - get an Airbnb over this. The high points: the staff was super friendly and helpful at all times, the hotel itself is beautifully restored and the location is great. Low points: the bed was not comfortable, the room was almost hard to walk in it was so small, our tub was broken and the 24-hour room service mentioned was technically available, but there were only 5ish things on the menu. We left and stayed at an Airbnb that was 3x the size, at an even better location, with a balcony a view, jacuzzi tub and same sized bed for less than half the price.

Leisure Partner

10/10

Exceptional

06 Sep 2021

Maureen S

Fantastic staff so kind and helpful and huge beautiful rooms in the best location one could ask for. I will certainly return!

Business_and_leisure Self

8/10

Excellent

22 Aug 2021

Verified traveler

very good location, right across street from Retiro Park. front desk was very friendly and welcoming. the room was clean and spacious. but it's a bit older, need some updating.

Partner

8/10

Excellent

13 Aug 2021

Verified traveler

The staff was very nice and helpfull but very understaffed like many properties in europe

Leisure Family_with_children

10/10

Exceptional

10 Jul 2021

Verified traveler

Great Hotel, Very Friendly staff, got an Amazing Suite they upgraded us!!!! Very Happy with our stay.

Leisure Family

10/10

Exceptional

09 Jul 2021

Verified traveler

location and staff

8/10

Excellent

23 Jun 2021

Verified traveler

todo muy bien quizás un poco mas de mantenimiento en pisos e iluminación ceden ayudar

Leisure Partner

10/10

Exceptional

06 Jul 2019

David

Fantastic property. Location and service were extraordinary.

Family

10/10

Exceptional

23 May 2019

Verified traveler

Old World Charm

We really enjoyed our stay at this hotel. It had old world charm and yet was very modern, updated large rooms/with beautiful bathrooms. Air conditioning was exceptional for Europe though we were not in summer heat, it was still in the 80's! Staff was professional and efficient and greeted you each time you walked into the lobby. Only concern was that the breakfast was very expensive--it was good & bountiful--but one can only eat so much early in the day. Our last day, we had to leave the hotel for our flight early like 3am due to strike by security personnel at airport & so we did pay for the breakfast for that day but of course missed it though staff offered to pack us a box, we declined. But at 29 Eur each it would have been nice if they offered to reimburse us. Needless to say, we would not pay for the breakfast again esp. as there were so many charming cafes nearby for way less Euros !

Partner

10/10

Exceptional

06 May 2019

Leah

Perfection

This hotel is so beautiful and amazing. The room was huge. The bath was amazing. The location is on point. I couldn’t be happier.

10/10

Exceptional

04 May 2019

Alberto

Wow!!!!

I was traveling with my son and got an upgrade. After checking we met Rafa Nadal staying at the same hotel. what an experience. The room and hotel staff perfect!

Family

10/10

Exceptional

19 Apr 2019

Don

Great place with a modern feel and look

Great stay and cannot say enough about Marta. She went way beyond the call for offering great resturants, places to see and things to do, looked up train times and prices, went over the top to accommodate us. Make sure you ask for Marta!!

Family

10/10

Exceptional

26 Mar 2019

Verified traveler

The location was amenzing the hotel stuff was great anything that you ask they would do Im definitely coming back

8/10

Excellent

22 Feb 2019

Verified traveler

Good hotel but a bitnon expensive side

A but expensive for the quality of the rooms and the other spg hotels. The staff memebers were amazing though and always ready to help. Area is great is you travelling for business or couples getaway. The lobby is very nice and a good cafe

8/10

Excellent

22 Feb 2019

Verified traveler

Business trip, good lication

Business strip. Location is great but rooms can do with some facelift. Outdated. Great tobgave a gym though and the reception staff were always on hand and Very Helpful! Especially during the taxi protests.

10/10

Exceptional

16 Dec 2018

Shawna

A great place in a special city.

We really enjoyed the hotel. The staff were amazing.

10/10

Exceptional

22 Nov 2018

Simon

Great location. Lovely rooms. Fantastic, welcoming staff. Really enjoyed my stay

10/10

Exceptional

24 Sep 2018

Lori

No Reason Not to Stay Here

Lovely hotel in excellent location. The staff is quite helpful.

Partner

10/10

Exceptional

09 Sep 2018

Thorsten

Meeting Paradise

Great Place for a Quiet Business Meeting

10/10

Exceptional

29 Mar 2018

Sara

This property is very beautiful.

The property was very accommodating and valued me as a guest.
I communicated in advance of my visit which was mutually beneficial .

Partner

10/10

Exceptional

31 Dec 2017

Danny

Great hotel and staff. Concierge was awesome.

Family

6/10

Pleasant

18 Nov 2017

Casey

Only a 3 Star Hotel, but in a 5 Star area

This hotel was really disappointing. Got in around 10am, but room wasn't ready until after 3pm. I travel to Europe quite a bit and have never had an issue checking in at least a little early. Room itself was just okay, nothing special. The shower head was broken and half the water sprayed sideways onto the wall.

Partner

8/10

Excellent

15 Aug 2017

Verified traveler

GOOD LOCATION. GOOD BREAKFAST

GOOD LOCATION.
GOOD BREAKFAST
NICE SERVICES
IN FRONT A GREAT PARK PARQUE DEL RETIRO

10/10

Exceptional

11 Aug 2017

Verified traveler

Nice hotel and staff, breakfast charges though..!

Very nice staff. Good sized room and bathroom. Worked well for family of 3. Breakfast was the only let down. Assumption by hotel is you have the continental buffet. Hot food like eggs and bacon is additional. However if you only have hot food they will still charge for the buffet even if you do not eat it. This happened to us and I complained. To be fair they removed it but it is completely illogical and they should change this policy. Also, breakfast is way overpriced. If you have buffet and hot food you are looking at €30!!

Family

8/10

Excellent

09 Aug 2017

Verified traveler

First time to Madrid. Great City. Hotel was in excellent location. Directly across from park. Quiet and relaxing. Staff was very friendly and helpful. Room was inviting, spacious and very clean. Would recommend to others.

10/10

Exceptional

02 May 2017

Rosa V.

Wonderfull hotel perfect location around
Retiro park, good service .

Partner

10/10

Exceptional

03 Apr 2017

Lisa

delightful surprise awaits you in Madrid!

The Retiro was recommended to me by a friend who also had a great experience, it is a renovated 20th century home of a really wealthy family, and much like the architecture in the immediate area, stays true to it's origin, with plenty of original charm, and all the modern necessities you need in 2017, we were upgraded to a jr. suite upon arrival and ended up in thee best room, top floor, over looking the Park (think NY's Central Park). It was NOT noisy, and we were there on a Saturday night! The staff was warm, friendly-all English speaking as well) and accommodating. 30+ Euro pp for breakfast SEEMED a little high, but we opted out into the morning instead, so it may very well have been worth every penny.
The room certainly was. Love Madrid, and although I've stayed at the Ritz a couple of blocks away as well, this is now my Madrid hotel.

10/10

Exceptional

19 Feb 2016

Andrew

Gorgeous hotel next to the park

AC Palacio is a stunning hotel next to Retiro park. The hotel Itself is beautifully designed. We stayed in a superior room which was very spacious and very well cleaned each day.

10/10

Exceptional

18 Jan 2016

Chris

Quiet , elegant and friendly hotel.

Wonderful few days in January.A cultural holiday ....Art Galleries, Royal Palace, flamenco, City walks and lovely tapas.Service and help in the hotel was second to none.

10/10

Exceptional

15 Oct 2015

Verified traveler

Excellent accommodations

Beautiful hotel with very helpful staff

8/10

Excellent

09 Oct 2015

attar

Friendly boutique hotel

Nice hotel, best staff, near everything .

The floor wasn't clean and there was bugs in our room one of them bite me.there are little dust on the floor, it must be cleaned well or add a carpet.

Staff are amazing and helpful.

10/10

Exceptional

27 Aug 2015

Sandra L

Wonderful place

This is a gorgeous old building that has been completely updated. Near the Prada museum across from a park. Very nice location, upscale. Had a great massage in nice spa

Partner

8/10

Excellent

12 Jun 2015

Jeff

Great old Palacio

Loved the classic old architecture and great location.Library suite needs a thorough cleaning, very dusty.

10/10

Exceptional

27 May 2015

Joe

Very nice hotel

These is one of the best hotels I stay in. Plus it's close to everything..

10/10

Exceptional

17 May 2015

Renata

Very Good stay

Very nice and helpful staff, our room was upgraded to junior suite which was a nice surprise too. Would gladly stay again but without breakfast option. It was 32Euro per person per night and it did not meet my needs or expectations. Would rather go and eat outside. Other than that I had an absolutely excellent stay.

10/10

Exceptional

29 Apr 2015

Brian

Great hotel, great location

Loved this hotel - would definitely stay here again.

Partner

8/10

Excellent

24 Jan 2015

Verified traveler

Good place

Perfect hotel, location, service except tv system old and no movies option if you have jet lag

8/10

Excellent

07 Oct 2014

lesley

Great place to stay

Really central , everything in walking distance. Staff were so helpful and kind, nothing too much trouble. Room a little small and bare but frankly it was all that was needed as bathroom and linens were spotless.

10/10

Exceptional

12 Sep 2014

Ann

The hotel was well situated, staff extremely helpful and polite. I would recommend to friends.

10/10

Exceptional

04 Aug 2014

Verified traveler

perfect location!

Some rooms are small as this was an old family palace which was adapted into a hotel. Small hotel, very friendly staff, excellent location. If you are looking for a HUGE hotel this is NOT what you want.

Family

8/10

Excellent

25 Jun 2014

Verified traveler

Upgraded to a very nice suite - very well appointed and great view over Retiro Park. Service throughout hotel exemplary in warmth and efficiency.

Partner

8/10

Excellent

04 Jun 2014

Alan de Souza Cardoso

Good choice in Retiro, expensive breakfast

We were satisfied with the hotel. The location is very charming, the staff was extremely attentious and helpful. The room service food was very good and the service very effective. We had several problems with our safe box and they were always promptly resolved. We did not like very much the bed and pillows (as a luxury hotel they could be better) and 29 Euros per person charged for breakfast is an insane amount, even though the food was very good. We have been to other 5 stars hotels in Spain and paid 16 Euros for wonderful breakfasts. We are not sure if we would choose again this hotel because of such pricing problem, considering that other options at Salamanca and Retiro regions offer a more competitive pricing on the meals and services.

Partner

8/10

Excellent

06 Mar 2014

London01

Great option for Madrid

It's a great hotel in Madrid - but standards have declined noticeably since being acquired by Marriott. The hotel feels more corporate and nice touches such as the complimentary soft drinks mini bar have disappeared

10/10

Exceptional

02 Dec 2013

Ramon

Amazing Vacation!

My wife and I had the most wonderful vacation in Madrid. We stayed in the Palacio Del Retiro and it was everything I imagined. The staff and the front desk were a wonderful crew. Yves, was most informant on where we should go eat and visit. I thank Yves for all his help without him we would have been lost!

10/10

Exceptional

27 Oct 2013

Verified traveler

Great hotel, close to everything one would want to see in Madrid and yet just a bit off the beaten tourist track. Lovely renovated rooms with everything one would need -- even a razor and toothbrush if you forgot them.

10/10

Exceptional

01 Oct 2013

John McP

Great hotel in a good location. V. helpful staff.

This is a good looking hotel with nice rooms and in a very central location. Across from a lovely park and close to Madrid's main museums and many other attractions. The staff were very helpful, particularly after my wife had her phone stolen in a bar...advising on contacting the police etc. Don't pay for the breakfast though. Good though it is...there is an excellent cafe around the corner called Harina which does a good, wholesome breakfast for less than half the price.

Partner

10/10

Exceptional

25 Aug 2013

Verified traveler

great location and service

Close to museums and serrano shops, as well as park. Fantastic

10/10

Exceptional

12 Aug 2013

FloGod

quiet boutique place to stay

My family enjoyed its stay at the AC Palacio Del Retiro. Very nice boutique hotel located in a quiet area of Madrid across the street from an amazing park. Rooms were very nice and quite large, but not overly plush. Hotel staff was extremely friendly and very helpful! I liked this hotel because it is smaller and quiet, yet quite close to most places we wanted to visit. Park across street was great for walks / jogging, and Prado Museum was just around the corner. The tour buses had a route out front, and the plaza could be walked to in 15 minutes. Wi Fi access was a bit weak. If you want to be in a busier environment, this is not your hotel. If you enjoy quiet, you will enjoy this hotel!

Family

10/10

Exceptional

23 Jul 2013

Verified traveler

It didn't make sense to me that they tried to charge me 85 euros per night for an extra bed for my grandson. No other hotel in Spain charged.

8/10

Excellent

19 Jun 2013

Boston Tom

A wonderful hotel in an elegant mansion

I can 't say enough about the staff...helpful, accommodating, and personable. The location of this hotel is perfect...adjacent to a beautiful park, a couple of blocks from the museums, two blocks to the Metro and a short walk or Metro ride to the city center. Also, I found the rooms rather large for European hotels. However, with all of the positives, there were a couple of things missing that I have come to expect in hotel amenities: in room coffee service, and an iron. Traveling for business I really needed an iron to press my shirts for my daily meetings and since I did not see one in the room I assumed there would be one available from the staff but that was not the case

6/10

Pleasant

21 May 2013

Verified traveler

Beautiful building; disappointing service.

It did not rise to the level of a 5 star hotel. It was unseasonably cold when we were in Madrid. We asked for extra blankets. It took them 3 phone calls and 1 1/2 hours to get them to us. It took a long time to get our bags as well. Just didn't operate like a 5 star hotel.

10/10

Exceptional

18 May 2013

Verified traveler

Pride of Madrid

Palacio Retiro is the most pleasant, well situated, friendly and responsive hotel I can remember staying with in fifty years

8/10

Excellent

22 Nov 2012

Tim

Little things could help...

Very nice hotel in excellent location in Madrid. Very courteous staff who appear genuinely interested in ensuring you enjoy your stay.
Minor improvements I would like to see from a hotel at the higher end of the budget is to make wi-fi free in the hotel, complimentary water in the rooms would be nice, and tea/coffee facilities would be appreciated.
Other than that - definitely recommended for a more upmarket stay in Madrid.

Family

10/10

Exceptional

12 Jul 2012

Gordon

Great hotel in a great position

second time we have stayed in the hotel (first being August 2010) and it was as good as last time. This being a VERY last minute booking we were unable to get a suite this time and had to settle for a standrad double. The room was a good size for a major city hotel, very comfortable and clean with a real sense of modern style. The staff were great as usual with good local knowledge. The only negative was the bar which is really expensive and had the air-con on so high that the ladies present had goose bumps.

Partner

10/10

Exceptional

26 Apr 2011

Grandparents

Small and beautifully formed.

This small hotel is well located opposite the Park Retiro and close to the Prado. The service was faultless and personal with no effort spared to make one feel welcome. It is however the only place that I have stayed where the cost of the evening meal was less than the cost of breakfast (which was £25 per head!). That said the food was excellent.

Partner

10/10

Exceptional

09 Apr 2011

MIles

Nice stay

Loved Madrid. It does not have the really iconic stuff some other citys have but instead you have a friendly city with a real personalitty and some lovely neighbourhoods.

The hotel was lovely. Great location and plush. If I had any criticism it was that the bedroom was more 4 star than 5 star in my opinion but this was made up for by the lovely bathroom, public spaces and great overall service.

Partner

10/10

Exceptional

15 Dec 2010

Mary

Great hotel on the Park

Beautiful boutique hotel with great service. Perfect location for a morning run in the park and museum viewing.

10/10

Exceptional

26 Dec 2009

G. Richard

Excellent hotel- I would certainly go back

This wonderful hotel is the result of a beautiful restoration of a grand old palacial home. The interior is gorgeous with untra-modern details set against original structure. The service was terrific across the board. My only criticism was the restaurant: only a few tables and a very limited menu. There are many excellent restaurants in this area within walking distance or a short cab ride. Overall an excellent experience!

10/10

Exceptional

11 Nov 2009

Anne

My New Favorite Hotel

Stylish, sophisticated, gorgeous, hip and located in an ideal location for exploring Madrid on foot. The hotel was the personal residence of a Spanish shipping tycoon. The hotel company took a classic space and contrasted it with tasteful modern design to create a breathtaking hotel. This hotel is new with many top of the line appointments. Large bathrooms, spacious rooms and many nice touches (CD in the room with electronic lounge music, shaving kit & tooth brushes). One of the best parts is the mini bar is gratis! Only problem was that we found out only 1/2 through our trip. I like a hotel that doesn't nickel and dime you over basic travel amenities. We'll definitely be back.