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Boutike Cibeles

Madrid · Spain

Alcala 57View location

9.2/10Excellent1,245 Reviews
Cleanliness9.4/109.4
Service9.6/109.6
Comfort9.4/109.4
Condition9.0/109.0
Location10.0/1010.0
Neighborhood9.8/109.8
Value8.8/108.8
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Boutike Cibeles

With a stay at Boutike Cibeles, you'll be centrally located in Madrid, steps from Plaza de Cibeles and 3 minutes by foot from El Retiro Park. This luxury aparthotel is 0.3 mi (0.5 km) from Gran Via and 0.5 mi (0.7 km) from National Prado Museum.

Make yourself at home in one of the 18 guestrooms, featuring kitchens with full-sized refrigerators/freezers and ovens. 55-inch LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have deep soaking bathtubs and designer toiletries.

Conveniences include phones, as well as desks and separate sitting areas. Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Event facilities at this aparthotel consist of conference space and a meeting room.

Popular amenities

Free WiFi
Dining services
Concierge
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Property uses a professional cleaning service
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • A car is not required for transportation to and from this property.
    • The property is professionally cleaned.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Host has indicated there is a carbon monoxide detector on the property
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property is professionally cleaned
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 9.50 for adults and EUR 7.50 for children
    • Crib (infant bed) fee: EUR 7.00 per day
    • Rollaway bed fee: EUR 30 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

    Romanian

    Spanish

Nearby attractions

Calle de Alcalá 0.1 km / 0.1 mi
Paseo del Prado 0.1 km / 0.1 mi
Plaza de Cibeles 0.2 km / 0.1 mi
Puerta de Alcalá 0.2 km / 0.1 mi
El Retiro Park 0.3 km / 0.2 mi
Círculo de Bellas Artes 0.5 km / 0.3 mi
Paseo de la Castellana 0.5 km / 0.3 mi
Gran Via 0.5 km / 0.3 mi
Thyssen-Bornemisza National Museum 0.6 km / 0.4 mi
Fountain of Neptune 0.6 km / 0.4 mi
Plaza de Colon 0.7 km / 0.5 mi
National Prado Museum 0.7 km / 0.5 mi
National Archaeological Museum 0.8 km / 0.5 mi
Congress of Deputies 0.8 km / 0.5 mi
Casino Gran Via 0.9 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • hotel
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Boutike Cibeles

9.2
Excellent
1,245 Reviews
Cleanliness
9.4 /10
Service
9.6 /10
Comfort
9.4 /10
Condition
9.0 /10
Location
10.0 /10
Neighborhood
9.8 /10
Value
8.8 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
01 Aug 2026
Doralis
The location was great, the apartment was spacious, clean and comfortable. The breakfast was delicious and a good price. All employees were very friendly, helpful and polite.
10/10
Exceptional
01 Aug 2026
Jennifer
Wonderful location and front desk Nicole was so lovely and friendly! She gave us great recommendations for dinners and a Flamenco show!

The location was wonderful! I would definitely return!
10/10
Exceptional
27 Jul 2026
David
The location is close to everything Madrid.
10/10
Exceptional
27 Jul 2026
David
Location, location. right next to Puerta de Alcala. Literally in the middle of everything. There is construction going on the street and the moment but besides that it is the place to be at if visiting Madrid.
10/10
Exceptional
27 Jul 2026
Kajal
Staff was very friendly. Kitchen was a little dated.
8/10
Excellent
24 Jul 2026
Carolina
Great location
Good beds and bed linens
Great towels
Spacious
The kitchen with the washer was GREAT!!!
I recommend this hotel!!!! Would definitely stay here again.
4/10
Poor
22 Jul 2026
Ivette
The hotel’s location is excellent and was definitely the highlight of our stay. The staff was friendly, professional, and provided great service throughout our visit.

However, the hotel is in urgent need of renovation. The rooms feel outdated, the beds and furniture need to be replaced, and the bathtubs are inconvenient and potentially hazardous, especially for older guests or anyone with limited mobility.

Overall, I would recommend it for its excellent location and attentive staff, but the facilities need a significant upgrade to match guests’ expectations.
Family
10/10
Exceptional
19 Jul 2026
Juan
The location is excellent. Located centrally in Madrid, easy access to shops, restaurants and bars. Yo can get brunch before you start your day in Madrid for a reasonable price. I will go back and stay at Cibeles again.
Family
10/10
Exceptional
11 Jul 2026
Sara
Nice property. Rooms were spacious and clean. They have a really nice rooftop you can go sit in morning or evenings looking out over the city. Very well located too! Would return!
Friends
6/10
Pleasant
09 Jul 2026
Indra
Friendly and helpful staff!!! , but a space I would only recommend if you’re traveling in a large group—as it does sleep 6, and that’s difficult to find in such a central location. That’s the only situation in which I would call the price reasonable. For what it cost, the space feels quite worn down. The fabrics I’m sure are essentially clean but don’t look it. Everything was quite old and from an era when black and silver furniture must have held some cache. My family says the beds were quite hard but I was too tired to care. I was most disturbed by an Unfortunate rotting onion smell in the evening. We were only there that one night, however, and at the end of a long trip. I don’t doubt we were picky as this was our most expensive accomodation (per night) and least comfortable or attractive.
Family
10/10
Exceptional
09 Jul 2026
Benito
Excelente atención, el personal muy amable, lugar estratégico en ubicación un desayuno muy bueno.
Family_with_children
10/10
Exceptional
07 Jul 2026
Benito
Muy buen desayuno, ubicación estratégica cerca de todas los lugares turísticos importantes, restaurantes espectacular literalmente a la par y en frente super cerca a distancia caminando.
Family_with_children
8/10
Excellent
25 Jun 2026
Kristi
L
10/10
Exceptional
21 Jun 2026
Said
Me gustó y me pareció muy bien ubicado
Family_with_children
10/10
Exceptional
14 Jun 2026
GABRIELA
This hotel is centrally located. The only downside are the beds. They are not comfortable. Staff was friendly and the hotel was clean. Surrounding restaurants are open late and delicious.
Friends_and_family Family
10/10
Exceptional
13 Jun 2026
Kate Rae
We were two couples travelling together. It was very comfy and very well located. The second bedroom is not actually a proper room but rather partitioned off. Not a real bother but depends how much you need complete privacy. The front desk staff were very friendly and helpful. It was our first time to Madrid and we thoroughly enjoyed it.
Family
10/10
Exceptional
11 Jun 2026
maria cecilia parini
Perfect location. The size of the apartment was more than I have expected. The use of the terraze a lus. I will return fr sure
Family_with_children
10/10
Exceptional
11 Jun 2026
Eduardo
Staff were very friendly and helpful. The room was amazing and everything you could ask for was available. The location was a plus, walking distance to all land marks, restaurants and clubs. This place was just about 200 feet from where the Pope gave his historic mass and the set up was beyond amazing. If you need a place to stay, look no further as this is the place to be. We love it.
Family
8/10
Excellent
08 Jun 2026
katia
I really like this hotel. Very close to historical landmarks, restaurants, parks. Very accessible with an exception of too many constructions. Very busy part of the town.
Family_with_children
10/10
Exceptional
08 Jun 2026
daiaraliz
Perfect
Friends
10/10
Exceptional
06 Jun 2026
Juan
Rooms are great great location
Family
10/10
Exceptional
05 Jun 2026
David C
Great place
Self
10/10
Exceptional
04 Jun 2026
Gang
Great location. Lots of space. Very clean.
Family_with_children
8/10
Excellent
02 Jun 2026
keith
The location was great and we enjoyed being near the park. The staff was friendly and informative. The breakfast was fantastic and the server went out of her way to prepare lovely eggs and waiver wanted. Everything was tasty!
Family_with_children
10/10
Exceptional
01 Jun 2026
Mary
Wonderful staff, very helpful and friendly.
Family
10/10
Exceptional
26 May 2026
Sheena
The property location was great. It was very easy to get around the city being in the center of everything . For check in there was some confusion, the was supposed to be a form emailed to me for me to fill out regarding occupancy information but never received it. The lady was not very accommodating for the simple face she would not let us check in early because she did not receive the form. Had I been emailed the form I would have filled it out she would’ve let us check in early which we had not slept in 24 hours so checking in early we’ve been great. Instead, she had us walk around the city and waste four hours.
Family_with_children
10/10
Exceptional
25 May 2026
Lisa
We had a wonderful time at the apartment. It was very clean, quiet, spacious, and centrally located to all of Madrid's most iconic sights. I would stay here again!
Family_with_children
10/10
Exceptional
21 May 2026
André
Large and clean room. Very close to everything. Nice staff
Friends_and_family Family
10/10
Exceptional
19 May 2026
Carlos
The hotel staff is excellent. The location is central to the city and main attractions and areas are close by. The apartment offers a homely stay, full kitchen with clothes washer. It makes uour stay comfortable.
8/10
Excellent
16 May 2026
Wendy
The space was very nice for our family of 4. We stayed in a unit that slept 6 people but the pull out did not look very comfortable and we did not use. The location was perfect and the staff at the front desk were always kind. The bedrooms were nice with king beds and great closets. The main room was not the most inviting for relaxing. The roof top was lovely and we spent time up there every afternoon.
Family
10/10
Exceptional
14 May 2026
Alberto
The check in staff and the location are great.
Family_with_children
10/10
Exceptional
11 May 2026
Helen
Easy online check in in advance of arrival. My questions were answered quickly via e-mail too.
The property is opposite The Palace de Cibeles and very close to bus and transport links.
Our room was very spacious, with kitchen, dining area, living room with smart TV, two bedrooms with very comfortable beds and a bathroom. There is plenty of storage space and effective air con. It is on a busy road but the windows are double glazed so shut out the noise.

Breakfast (extra charge) was good - just a small buffet selection but still lots of choices and eggs cooked to order if you want.

Great location - 5 minutes walk into the Parque del Retiro, 20-30 minutes walk from art galleries (Prado and Reine Sofia) and the Movistar Arena, and 15-20 minutes walk to Plaza Mayor and Puerta del Sol.
Family_with_children
10/10
Exceptional
11 May 2026
Felipe
Todo bien.
Family
10/10
Exceptional
16 Apr 2026
Hector
This is the third time at this hotel. Great location and large rooms. Highly recommended.
10/10
Exceptional
14 Apr 2026
Cherish
The room was clean and large with two separate bedrooms. The king size beds were VERY comfortable!!! The roof top has beautiful views. This is a great location to everything.
Friends_and_family Friends
10/10
Exceptional
27 Mar 2026
Eduardo
Great smooth experience! From the start was greeted and felt welcomed not just me but my whole family. We really enjoyed it here! Breakfast was good ! And we enjoyed the location ! Would definitely come back !
Family_with_children
6/10
Pleasant
26 Mar 2026
Steve
The hotel listing images were not close to what the rooms actually look like. Our room had a moisture smell to it. The racks in the bathrooms where the towels were, were dusty.
10/10
Exceptional
21 Feb 2026
Andrea
The room was clean and staff were very helpful! The place was perfect for our needs, located in the heart of the city and within walking distance of everything we wanted to see.
Family
4/10
Poor
21 Feb 2026
Holmes
Location is great but room is poorly conditions. Furnitures are broken, door jams and cabinet door nob is also broken. It desperately needs an update.
10/10
Exceptional
25 Jan 2026
Wade
The small apartment was lovely and the staff was great! This will be our first choice for Madrid in the future!
Partner
10/10
Exceptional
22 Jan 2026
Cesar
Everything was good
8/10
Excellent
25 Dec 2025
LUIS
Todo bien
Family
10/10
Exceptional
14 Dec 2025
Debra
The breakfast was wonderful. There was a great selection of everything. Our host even served us fresh baked croissants. Great value too.
Leisure Friends
8/10
Excellent
21 Nov 2025
niurka
Lo único que tengo que decir negativo es que estuvimos varias horas con el ascensor roto, pero al final se resolvió, de lo demás, no tengo queja alguna,buena variedad en el deyuno, buena relación calidad precio, staff muy amable,habitaciones súper confirtables,ubicación inmejorable, lo recomiendo 100%
Partner
10/10
Exceptional
15 Nov 2025
Jose
Room was spotless and front office staff excellent. Will return again.
10/10
Exceptional
10 Nov 2025
Cesar
Location, staff, area great and very clean
Leisure Family
10/10
Exceptional
03 Nov 2025
Pablo
Excellent ubication and comfortable place
Leisure Family_with_children
10/10
Exceptional
01 Nov 2025
Juan
perfect
8/10
Excellent
29 Oct 2025
Carmen
Clean room, Staff. Breakfast. Kitchen.
Comfortable mattress. Bathtub was peeled off.
Friends_and_family Family
10/10
Exceptional
27 Oct 2025
Ari
The place is quite and you can be like at home, near to retiro and gran via
Friends_and_family Family
8/10
Excellent
26 Oct 2025
Mariana
The rooms were clean and comfortable. We didn’t try the breakfast so I can’t comment on how it was. The location was great: quick drive to airport, lots of attractions in walkable distance, however because it’s pretty central it was a bit noisy at night but we were fine with that.
Leisure Family
6/10
Pleasant
22 Oct 2025
Joseph
Room could use an update and thought it was clean until I found a dead cockroach in the kitchen.
10/10
Exceptional
21 Oct 2025
Mary
The Boutike Cibeles was great. We had the two bedroom apartment which was large, lovely and a very comfortable place to stay in the heart of Madrid, within walking distance of so many popular destinations. The bus to and from the airport is very close and convenient.
Leisure Family
10/10
Exceptional
21 Oct 2025
Liset
Very good
Leisure
10/10
Exceptional
01 Oct 2025
Marco
Mejor localización ninguna!!!!!
Leisure Family
10/10
Exceptional
29 Sep 2025
Nathan
Nice apartment style room in great area and great staff
10/10
Exceptional
29 Sep 2025
Jose
We have stayed here twice and love the place due to it’s location
Leisure Family
8/10
Excellent
13 Sep 2025
Michelle
The front desk help was great. The lady who made us breakfast was wonderful. The property needs some updating. The second bathroom had a shower that’s water would flow off onto the bathroom floor so we were not able to use the second bathroom. The gym which we always use as an amenity was never open but still listed on Expedia. They turned the air conditioner off when we were out and about instead of down so it was very hot when we would get back to the apartment. The stay was fine. The facilities lacked. The staff were amazing.
Leisure Family
8/10
Excellent
12 Sep 2025
Susan

A stay in madrid

It was ok. 2 beds in an apartment. Living room was replaced with a bed. Noisy to the hallway...breakfast was fine with a nice terrace.
Friends_and_family Family
10/10
Exceptional
11 Sep 2025
Manuel
Clean, safe, central to the museum, palace, shopping and dining.
Leisure Partner
10/10
Exceptional
05 Sep 2025
Chris
Wonderful place. Great value. A perfect stay.
10/10
Exceptional
01 Sep 2025
Alex
We had a great stay, and the staff was great! Definitely recommend this hotel!
Leisure Family
10/10
Exceptional
20 Aug 2025
Yeny
The Boutique Cibeles is an amazing hotel situated in the heart of Madrid. The apartments are huge, very clean and the staff service is excellent! I highly recommended this property.
8/10
Excellent
07 Aug 2025
Marlon

A hotel with great possibilities, very well locate

The rooms and apartments are spacious and comfortable, but they need some renovations. It looks like a hotel that's been abandoned by its management, but with more care, it could be a gem.
The location is perfect. Close to everything.
Friends_and_family Family
6/10
Pleasant
03 Aug 2025
Kien
The property is super outdated. They really need to replace the cracked kitchen counter and ripped headboard. In the fridge, there was a half empty bottle of water that they will charge but I reported it. Photos online doesn’t fit the description of stay. We requested a new room but they said all rooms are booked.
Leisure Family
8/10
Excellent
20 Jul 2025
Jason
While the property isn’t the newest or the nicest, the location is amazing! I only wish the second bedroom wasn’t open to the living room.
Leisure Family
2/10
Poor
18 Jul 2025
Marco
Be careful. High price paid for a room that smells bad, is humid, dirty, in a poorly maintained property, and with a view of a storage area? The photos are completely misleading compared to the actual room.

When I pointed this out to the front desk after check-in, they told me they couldn’t cancel the reservation or refund my money due to their “cancellation policy.” This is not about canceling because I changed my mind — it’s because I am not receiving what I paid for.

If they don’t refund me, I will take legal action.

I DO NOT recommend this place. For the same price and in the same area, you can find 5-star luxury hotels — as I did right after leaving this place immediately.
Business
10/10
Exceptional
17 Jul 2025
Tony
Great value for a very well located small boutique property, especially considering how large the rooms are with the one bedroom suite, accommodating, large family, two big beds clean, small and very lovely small rooftop breakfast with a wonderful view
Leisure Family_with_children
10/10
Exceptional
12 Jul 2025
Natalia
Super stay !
6/10
Pleasant
08 Jul 2025
Raffi
The only redeeming value for this property is its great, central location. Otherwise, the apartment needs a lot of work. Some of the issues are:
Kitchen countertop is cracked
Headboard in one of the bedrooms is falling apart
Rust, mold and cracks around both bath tubs
The unit requires you to go up 14 stairs to get to the living quarters, so it's not fun doing it with luggage
The sofa bed did not have bedding and we were charged $30 for it
The apartment we stayed it was on the top floor, but it has tiny windows so it ruined the potentially great views
The apartment is absolutely not worth what we paid for it. I would not recommend it to anyone.
Leisure Family
8/10
Excellent
29 Jun 2025
Eugenio
The location is excellent. The staff very professional and responsive.
Leisure Family
10/10
Exceptional
29 Jun 2025
Wessam
Very good experience with nice crew members
Thanks for their support service and hospitality
Leisure Family
10/10
Exceptional
28 Jun 2025
Rosalina
Great location and nice place to stay.
Leisure Family
8/10
Excellent
24 Jun 2025
Lorena
Great location, it could be updated
Leisure Family_with_children
10/10
Exceptional
20 Jun 2025
Evelyn
Great location and spacious rooms. The staff was very friendly and helpful. Rooftop breakfast
area was very nice. Refrigerator was stocked with beverages and very reasonable priced..
Leisure Family_with_children
10/10
Exceptional
17 Jun 2025
Harmeet
Excellent location and breakfast on the rooftop
10/10
Exceptional
16 Jun 2025
DANIEL
Great property for families, very spacious. The bathrooms were big enough, highly over Europe standars. Walkable to most iconic sites.
Leisure Family
10/10
Exceptional
10 Jun 2025
Juan
Great hotel, near el retiro and Cibeles
Partner
8/10
Excellent
06 Jun 2025
GARY
Great location, very nice staff, decent breakfast for about $10. Beds very comfortable. However could have used updating. A/c blew very cold. Shower is a tapered section of bathroom rather than in a stall
Despite this, was great section to walk to many attractions
Friends_and_family Family
10/10
Exceptional
03 Jun 2025
Tomas
Amazing place
Business_and_leisure Family
10/10
Exceptional
31 May 2025
Jorge
We love the place
Leisure Family
10/10
Exceptional
30 May 2025
Lise
Excellent location. Helpful staff. Lots of room in apartment.
Leisure Friends
10/10
Exceptional
30 May 2025
Haider
Great Location, Excellant facility and Service. We will indeed return to this place on our next vacation !
Friends_and_family Family
10/10
Exceptional
24 May 2025
David
Nice space and location, I really liked the extra room in rental with king sized beds. Recommended.
Leisure Partner
10/10
Exceptional
20 May 2025
Rahat

Wonderful place

Amazing location Excellent Room Excellant Breakfast and great Service
Friends_and_family Family
10/10
Exceptional
15 May 2025
daniel
Near everything
Leisure Partner
10/10
Exceptional
10 May 2025
Nicolas

A Great Time

Very convenient location, yet quiet rooms at night. The rooms are very well appointed. Had a great trip.
Friends_and_family Family
10/10
Exceptional
06 May 2025
Alberto
Very spacious units, including full kitchen, and bathrooms. Comfortable living room/dining room. Excellent location for restaurants, cafés, shopping, and easy access to metro stations.
Leisure Family
10/10
Exceptional
26 Apr 2025
Ronald
Amazing location, very spacious room
Leisure Family
10/10
Exceptional
19 Apr 2025
Verified traveler

Great Place

This was my second stay at this great location and I look forward to returning on my next trip to Madrid.
Friends_and_family Friends
10/10
Exceptional
11 Apr 2025
Yasser
Wonderful location!! Spacious clean apartment with all amenities functioning well.
10/10
Exceptional
08 Apr 2025
Jose
Great Location, huge space!
Leisure Family
10/10
Exceptional
07 Apr 2025
Del
Great location
Leisure Family
6/10
Pleasant
02 Apr 2025
Margarita
The location, service and cleanliness of the place was great. The apartment itself is good. The mattresses were very uncomfortable, so the restful night sleep did not happen.
Friends_and_family Family
10/10
Exceptional
25 Mar 2025
Sharon
Nice place and the 2 bedroom space was great.
Leisure Family
10/10
Exceptional
20 Mar 2025
Verified traveler

Great Apartment hotel

It was a short notice booking and it was very conveniently located by lots of attractions
Friends_and_family Friends
8/10
Excellent
18 Mar 2025
Andrew
Very convenient location - nice apartment!
Leisure Family
6/10
Pleasant
15 Mar 2025
Miguel
The condition of the room were not good, it was dirty, it has a broken mirror,
8/10
Excellent
19 Feb 2025
Caroline

Great location

Huge beds and room (mini apartment) in an amazing location but as others have said, bathrooms and kitchen a bit tired.
Friends_and_family Family
10/10
Exceptional
16 Feb 2025
Bruce
We have been to Madrid 4 times in the last 3 years. We love it and by far this was the best location. It was also the largest room we have ever had. We definitely will come back here. It doesn’t have all the amenities that we are used to, however the location, size of the room and friendliness of staff it was worth it. Within 50 feet from the hotel they have two coffee shops, two sandwich shops, and a restaurants.
Partner

Location & surroundings

Boutike Cibeles
Alcala 57, Madrid, Spain

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