Name: Hotel Madrid Plaza de España Affiliated by Meliá
Address: Gran Via, 74, Madrid, 28013, ES

10/10

Exceptional

28 Jul 2026

Jesus

Air conditioner wasn’t working,

Friends

8/10

Excellent

15 Jul 2026

Nelson

Muy satisfechos en todos los sentidos, excelente ubicación, limpieza, desayunos, y en general repetiría con gusto este hotel. El trato del personal siempre agradable y dispuesto.

Family

8/10

Excellent

12 Jul 2026

Alex

Belle hôtel, bien situé sur Gran Via.
Tout est à proximité à pied ; restaurants, commerces.

Partner

8/10

Excellent

10 Jul 2026

Ixander

A bit dusty, it was a great stay

Partner

8/10

Excellent

05 Jul 2026

Phebe

Staff was friendly and helpful in directions and sites to visits . Hotel very accessible to shops and restaurant .

Family

8/10

Excellent

05 Jul 2026

Timothy

Great location right at the top of Gran Via and next to metro stop. We had an enormous balcony room that extended the length of the Gran Via side of the hotel. It was larger than some apartments, which felt grand. But the chairs and chaise lounge were covered in stains, which was a real downer and made it feel less luxurious than it otherwise could have. The room itself was clean and tidy, as was the bed, so overall it was an excellent stay. The views over the city were wonderful and the staff was efficient and friendly. Breakfast is fine but we ended up skipping it half the time in favor of variety elsewhere.

Partner

10/10

Exceptional

02 Jul 2026

Alfonso

Shops nearby, the room was very spacious.

Partner

8/10

Excellent

22 Jun 2026

Elaina

Staff was very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Dagmary

Muy céntrico y personal amable

Family_with_children

8/10

Excellent

31 May 2026

Ivan

Ok room, comfy bed, balcony to the dumpster, the definition of premium, kind of sad…
Besides that service was good and the breakfast was ok.

Partner

6/10

Pleasant

23 May 2026

Shahira

As per the stuff the hotel will be renovation soon so they aren’t t spending money for anything now !
The location is beyond excellent in grand via , but cleanliness is to be taking care of ! Stuff are v cooperative and when we complained about cleanliness in the room on the spot the house keeping supervisor was at the door trying to help and did the best she can

Family

8/10

Excellent

13 May 2026

SUDHIR

Breakfast was very good, hygenic and good fresh food.

Self

10/10

Exceptional

12 May 2026

Migdalia

The breakfast was good. Close to shops and restaurants but air in our room was not as cool as we are use to it could be a European thing and we did tell front office but we still did not feel a difference but overall everything was great!

Family

8/10

Excellent

05 May 2026

jesus

Excellent atention

8/10

Excellent

03 May 2026

Nigel

Good location for visiting the landmarks such as the the palace and surrounding landmarks.
Check in check out was quick and staff were very helpful

6/10

Pleasant

01 May 2026

Freddy

Limited service

Self

10/10

Exceptional

25 Apr 2026

Edgardo

Solo se le recomienda hacer una rampa pq no hay disponibilidad cuando uno llega para subir las maletas y solo tenían un elevador trabajando.
Juan fue excelente durante el desayuno. Muy atento y cordial.

Partner

10/10

Exceptional

25 Apr 2026

Sheila

Juan, the host in the breakfast area, was amazing.

Family

10/10

Exceptional

22 Apr 2026

Verified traveler

El desayuno muy buena variedad

8/10

Excellent

17 Apr 2026

Aymara

Service at this hotel is second to none. It was great from check in to check out. The room was clean, the bed was comfortable and the sheets were clean as well and had a nice smell. Complimentary water in the room was a plus. However, the property does need some renovations and proper maintenance. Rooms are a bit outdated and there's construction next door, so there was a lot of noise. Rooms are not soundproofed. We had a pleasant stay. The location is very convenient and right on Gran Via. Tip: do not pay extra for a premium room, as it does not necessarily mean that will be \"premium\".

Family

10/10

Exceptional

10 Apr 2026

Piedad

N/a

Family_with_children

10/10

Exceptional

25 Mar 2026

Laura

Location is incredible!!

Self

8/10

Excellent

23 Mar 2026

Julia

It was a lovely location, but the elevators were slow.

Friends

10/10

Exceptional

23 Mar 2026

Doug

Very freindly and helpful staff. Great location. Very nice buffet breakfast.

Partner

10/10

Exceptional

18 Mar 2026

Sergio

Breakfast excellent. Location great. Urgently needed a bathroom refurbishment.

Family

10/10

Exceptional

10 Mar 2026

Armando

Hotel family room was spacious, comfortable, and clean. Hotel location was within walking distance to all major attractions and Gran Via street.

Family

10/10

Exceptional

11 Jan 2026

Thomas

Very central but quiet and cozy

Leisure Partner

10/10

Exceptional

19 Dec 2025

edna

Good Staff and location, excellent breakfast options

Leisure Friends

10/10

Exceptional

15 Dec 2025

Alejandro

Great facilities

Business Self

6/10

Pleasant

24 Nov 2025

NALVYS

Staff and room

Friends_and_family Friends

10/10

Exceptional

18 Nov 2025

Carol

Staff was extremely helpful. They went out of their way to help us with train tickets. Buffet breakfast was outstanding and the location is great

4/10

Poor

15 Nov 2025

Alfonso

I booked this property expecting the standards of a 4‑star hotel, but unfortunately my stay fell far short of that expectation.

• Cleanliness & Maintenance: The bathroom was extremely small, and the white tub had pink edges that suggested mold and a lack of proper scrubbing. Curtains were gray and torn from repeated use, the hard floors showed stains and dirt that could have easily been cleaned, and the furniture was old and worn. Bath towels were thin and of poor quality.
• Comfort: The bed was serviceable but not the plush, comfortable standard one would anticipate from a 4‑star establishment.
• Noise: The most disruptive issue was noise. My room was located on the 5th floor near the stairway and elevators, and there was constant disturbance at all hours. Whether late at night (1–2 a.m.) or early in the morning, loud movements and banging made restful sleep nearly impossible.
• Service: While the staff were courteous, the hotel was clearly understaffed. Only two employees were handling check‑ins for a large number of guests, resulting in long waits.

Overall, this property did not meet the advertised 4‑star standard. The combination of poor maintenance, lack of comfort, and excessive noise made the stay feel closer to a 2‑star experience. I would not choose to stay here again.

Leisure Partner

8/10

Excellent

11 Nov 2025

Dennis

Great location. It was a warm room; no A/C or fan. Room is beautiful and clean.

Partner

10/10

Exceptional

06 Nov 2025

Antonio

Everything was great

10/10

Exceptional

04 Nov 2025

JoAnn

Very nice

10/10

Exceptional

30 Oct 2025

Vivian

Good hotel, good breakfast!

Business Family_with_children

10/10

Exceptional

21 Oct 2025

Ju

We loved the location, it was great, right in the middle of the busy street, great night life, convenient to all. The room was new, clean and the beds and comforters were really nice and cozy. The best one among all the hotels we staying during this trip. We also loved the bathroom, very classy, considering the price, worth it.

Friends_and_family Family

8/10

Excellent

18 Oct 2025

Francisco

The staff were very nice and helpful. The hotel is located right on the Gran Via making it extremely convenient for everything from shopping to transportation and shopping. Room was very nice and spacious

8/10

Excellent

15 Oct 2025

Herbert

Good location, next to Plaza Espana and its subway station. Walkable to most tourist places. Very expensive for the type of property but all good hotels were very expensive in Madrid in Sep/Oct.

8/10

Excellent

11 Oct 2025

thomas

Breakfast was very good and plenty of food available.
Shops were all very close and we were able to walk to them in a shot time.

10/10

Exceptional

19 Sep 2025

JOANNA

Very clean and breakfast delicious

Leisure Family

10/10

Exceptional

18 Sep 2025

Ehtesham

Staff and location were great….I’d stay there again any time!

4/10

Poor

18 Sep 2025

Dawn Elaine

Unhelpful reception staff two flights of steps into reception area very difficult with luggage premium room large but

8/10

Excellent

15 Aug 2025

Jorge

The room need better light, bathroom looks old

Friends_and_family Family

8/10

Excellent

26 Jul 2025

Melissa

Top notch location. Center of Madrid and all its glory. You def don’t need a car and can walk everywhere from here. Good, budget friendly option.

Business_and_leisure Family

4/10

Poor

09 Jul 2025

Margot

Room was n

8/10

Excellent

30 Jun 2025

Miguel

Very good location. The AC was not working well in our room. The building looks / feels old.

Leisure Family

10/10

Exceptional

18 Jun 2025

Agustin

Great Service and an amazing location

Leisure Partner

8/10

Excellent

12 Jun 2025

Homero

ok

Leisure Family

10/10

Exceptional

12 Jun 2025

Alberto

I was able to leave all my luggage there before checking and after checkout to keep exploring the city. Place is super clean. Breakfast was convenient and great to start the day and at a good price also. Hotel location is excellent.

Friends_and_family Family

8/10

Excellent

11 Jun 2025

Noura

The upgraded rooms are spacious with nice balcony not the best from the inside but overall it’s to be considered I enjoyed my stay

Leisure Partner

10/10

Exceptional

31 May 2025

Alfred

Great place to stay near the center. Everything was cleaned

Leisure Friends

10/10

Exceptional

23 May 2025

Jaime

Great hotel in great location, renovated rooms are definitely worth it. Breakfast not to miss

Leisure Family

10/10

Exceptional

13 May 2025

Agustin

Great location

Leisure Family

10/10

Exceptional

10 May 2025

alejandra

The staff was very friendly and had our room ready.

Leisure Family

6/10

Pleasant

02 May 2025

pablo

room was super cold i tried to turn it off BUT doesn't works ac continued running.

Leisure Partner

8/10

Excellent

25 Mar 2025

Fernando

Got a king room with Gran via view hoping to get one with a terrace. (As it said some of the king rooms came with terraces.) And I did get a terrace. Room was enormous - more of a suite as it had a separate tiny room in between the bedroom and bathroom that contained a non-functioning eliptical trainer. I can't even describe the terrace well other than it was enormous and overlooked the Gran Via and had a table with a couple of chairs on it. It was a covered terrace so rain which we had the first day was not an issue. The sofa, chairs, table and carpet in the main room were dated and would benefit greatly to be updated. Bed was fine and seemed far newer. Anyway, for $138 USD a night can't be at the accomodations and location I got.

Leisure Partner

10/10

Exceptional

13 Mar 2025

sukhneet

Great stay

Leisure Partner

10/10

Exceptional

03 Mar 2025

Kathleen

Location

Leisure Family

10/10

Exceptional

24 Feb 2025

Cris

amazing

8/10

Excellent

23 Feb 2025

Greg

Great location. Room temperature not very comfortable and bathroom could be renovated

Business_and_leisure Self

10/10

Exceptional

18 Feb 2025

IVAN

Super centrico, en plena Gran Vía!

Business Self

10/10

Exceptional

17 Feb 2025

Maura

Excelente ubicación, y excelente staff

Leisure Family

10/10

Exceptional

17 Feb 2025

Mayra

Perfectly located on Gran Via. Next to the plaza España metro line .

Leisure Family

8/10

Excellent

01 Jan 2025

Danny

Excellent location

10/10

Exceptional

19 Nov 2024

Lymari

I love this hotel. This is the second time I stay here and this time was better than the last time. The location is perfect; in the middle of La Gran Via close to restaurants, bars, clothing stores and the metro station. The staff is really nice and friendly, they gave us recommendations of where to go eat and have a couple of drinks. I recommend to include the breakfast, it’s really good. Highly recommended.

Leisure Friends

8/10

Excellent

14 Nov 2024

Ivette

Excelente hotel, sin embargo durante el otoño e invierno no se puede encender el aire acondicionado, solo calefacción.

Leisure Partner

10/10

Exceptional

27 Oct 2024

Nectario

Everything's fine

Family

6/10

Pleasant

16 Oct 2024

Heberto

The building is very old and pourly maintained… the location was good and the breakfast was very good!

Business Self

10/10

Exceptional

02 Oct 2024

Juan

Excelente hotel en Madrid! Nos hicieron un upgrade a una habitación preciosa con balcón y vista panorámica a Madrid! La
Atención de primera! Y muy cerca de todo. Muy recomendado!

6/10

Pleasant

24 Sep 2024

Grace

The property was very clean with the exception of one wall in the room, which I figured is bumped with luggage. The balcony had a nice sunset view. The beds are very hard and the walls are very thin, the noise from the neighboring rooms woke me up.

Leisure Family

10/10

Exceptional

22 Sep 2024

Ana Maria

Wonderful! Delicious breakfast.

10/10

Exceptional

07 Sep 2024

Marcel

Great location, clean hotel and friendly staff

Leisure Partner

10/10

Exceptional

13 Aug 2024

Norma

Location

Family

10/10

Exceptional

09 Aug 2024

MALEK

Every thing is okay

10/10

Exceptional

30 Jul 2024

Alfonso

Spacious rooms

Amazing hotel and spacious room.

Friends_and_family Family

8/10

Excellent

29 Jul 2024

Tomas

Great location.

10/10

Exceptional

28 Jul 2024

Alejandro

Great location

8/10

Excellent

11 Jun 2024

Rosa

Great location. It would be great if the hotel would have a restaurant

Leisure Self

10/10

Exceptional

07 Jun 2024

ELIO

Great hotel , service , formerly staff
Great location

Leisure Partner

10/10

Exceptional

07 May 2024

Gerald

Very close to the Royal Palace and walkable to many attractions.

Leisure Friends

10/10

Exceptional

04 May 2024

Josef

Very nice clean hotel with amazing location

Partner

4/10

Poor

28 Apr 2024

Aldo

Only one elevator is working, have to wait a lot. The property smells bad. Beds also smells bad.

Family

8/10

Excellent

26 Apr 2024

Ahmed

Good hotel

Leisure Friends

8/10

Excellent

15 Apr 2024

Yanett

very pleasant

10/10

Exceptional

14 Apr 2024

Branimir

Madrid stay

Great hotel on the main street, serving delicious breakfast.

Friends_and_family Family

8/10

Excellent

29 Mar 2024

William

No Airconditioning

Business_and_leisure Partner

8/10

Excellent

25 Mar 2024

JOSE

.

Leisure Family

10/10

Exceptional

21 Mar 2024

Stefany

Excelente servicio y el desayuno muy riquísimo. Los recepcionistas muy amables.

Business Partner

10/10

Exceptional

14 Mar 2024

Veronica

Great customer service and very friendly receptionists

10/10

Exceptional

26 Dec 2023

Karla

Great location, quiet room, love our stay at this hotel. Friendly staff and also close to everything!

Leisure Partner

10/10

Exceptional

26 Nov 2023

Maria

Muy bonita habitacion hacia Gran Via. Todo accesible, limpio y bonito. Muy bueno desayuno huevos fritos y omelettes.Personal muy amable , regreso!

Leisure

6/10

Pleasant

09 Nov 2023

victor

Nice location but....

Starting with the positives the hotel is in a good location with many restaurant and entertainment options. The property itself is very dated and in dire need of a facelift. In the back of the hotel where all the balconies face there is construction going on so it's extremely noisy from as early as 6:00 a.m. The hotel breakfast is okay but I kid you not when I say that during the 9 days of my stay the items on offer never changed once. It felt as though I was stuck in some time loop or a bad version of groundhog day. It also seems there may be some problem with their management system because for three consecutive days someone either knocked on the door or called on the phone to ask if I was checking out. Finally, during my stay I planned to use the little fitness center in the hotel. When I went to take a look I noticed a sign posted which stated that there was a €9 charge per person. There is no way anyone off the street would ever come in to use that tiny fitness center so I could only conclude that this was an additional surcharge for hotel guests. This probably explains why I never saw anyone use the facilities.

Partner

10/10

Exceptional

29 Sep 2023

Mildred

Very centric. Clean. Attentive staff. Good buffet breakfast.

Leisure Friends

8/10

Excellent

13 Sep 2023

Ana

The hotel is in a very convenient area. 5 minute walk to metro stations which made it a great area to stay in. There are also a lot of shops and restaurants nearby.

Only negative of our stay was trying to order room service on a we were having trouble with the phone in the room to place the order but stuff wasn’t very helpful.

Overall, great stay and would stay here again!

Leisure Partner

10/10

Exceptional

09 Sep 2023

Kerry

I thoroughly enjoyed my stay here. The staff was friendly and the checkin process was quick and easy! The breakfast buffet was great each morning. I had a Premium Room Gran Via Views. The patio had a nice view - was nice to sit on the terrace in the evening. However, the railing has glass that you can’t see through, so the view is blocked when you’re sitting down unfortunately. Would be better if the glass was fully transparent. The room was spacious and the bed was comfortable. Overall a great stay!

Leisure Self

10/10

Exceptional

12 Aug 2023

Sandra

Nice place!!!! The staff is very nice and welcoming. Comfy and clean beds. Perfect area, on Gran Vía but away from all the noice and crowd. A step from Plaza de España.

Leisure Family

10/10

Exceptional

07 Aug 2023

Danielle

Family vacation gone right

oh my gosh! Do not remember the last time I was this satisfied with a hotel
From the moment of arrival to the moment of departure they did an amazing job and trust me I never say that
The front desk man was very attentive and kind
There was fresh ice water at the counter
The room was spotless and set up perfectly for our family including a gift of popcorn, gummies, and coloring books
The luggage rack was already set up and everyone had their own towel
We have been traveling for 10 days and were happy to get a clean bed and showers
The next morning the included breakfast was well done
Thank you for helping us close out our trip on a high note

Friends_and_family Family

10/10

Exceptional

23 Jul 2023

Hasheemah

We only stayed 1 out of 4 nights here because the AC went out, but I will say this. We were treated very well by the staff during our stay. We had to leave because the electricity went out on our second morning there. The hotel was SO quick to book us into another Melia Hotel (Melia Princesa) which is a 5 star hotel and paid for our taxi to get there. I have no doubt we would have had a lovely stay at this original hotel, though. One area of improvement could be more lighting in the room and bathrooms. The bathroom was a little small, but fine! The fastness of upgrading our stay to the new hotel was unmatched! We appreciate the staff at this hotel, and enjoyed our stay in Madrid!

Leisure Friends

10/10

Exceptional

22 Jul 2023

Heidi

Right in the center of so much entertainment and dining options in Madrid. Close to the Palace and Plaza Espana, Metro stations etc. Friendly staff, breakfast was very good.

Leisure Family