Name: Cason del Tormes
Address: Calle Del Rio, 7, Madrid, 28013, ES

10/10

Exceptional

21 Jul 2026

Maria

Nice place close to the main area of the city. Enjoyed our stay.

Partner

6/10

Pleasant

07 Jul 2026

David

The hotel is in a great location with attractions nearby as well as access to the Metro. Rooms have air conditioning, are clean and spacious. Check-in was easy and staff helpful and friendly.
But it is a bit noisy inside. The doors are old fashioned (heavy and with a key) and given the tiled floor, you can hear every time one slams shut (in the night). In the quiet mornings I could hear next door opening the sliding doors to their storage areas.

Partner

10/10

Exceptional

27 Jun 2026

Aude

Excellent hotel and staff, great location with a young kid.

Family_with_children

10/10

Exceptional

24 Jun 2026

Jaime

Está céntrico del área importante

Partner

10/10

Exceptional

16 Jun 2026

Juan

El staff fue muy atento

Family_with_children

10/10

Exceptional

01 Jun 2026

Felisbela

O Hotel tinha uma limpeza impecável. Todo o staff foi sempre solicito e sempre respondeu às nossas perguntas/necessidades. O pequeno almoço foi bastante bom e suficiente para qualquer hospede. O ar condicionado funcionou sempre ao gosto de cada pessoa do quarto. Recomendarei sempre este hotel até porque é muito central e acessível a qualquer local da cidade

Friends_and_family Friends

6/10

Pleasant

28 May 2026

Maria Fernanda

El hotel está muy bien ubicado y el staff super amable, sin embargo la habitación no estaba completamente limpia, el piso estaba sucio, las instalaciones son viejas, el sistema para abrir la puerta es una llave con un llavero gigante, que no es fácil de guardar, el espejo del closet estaba roto y pegado con tape, el aire acondicionado no se puede bajar de 19 grados, y la verdad la habitación estaba caliente en la madrugada. La alfombra del pasillo está manchada y sucia, es muy vieja y no olía bien. Los dos días que estuvimos hospedándonos en la habitación de al lado estaban unas personas hablando todo el día hasta tarde y se escuchaba absolutamente todo en nuestra habitación. La caja de seguridad se quedó atascada porque decía que no tenía batería, tuvimos que llamar a recepción y nos ayudaron, pero luego nos dio miedo usarla no sea que se quedarán nuestros documentos atrapados.

Lástima que estando tan bien ubicado aún no hayan hecho una remodelación por lo menos de las habitaciones. Aunque está súper bien ubicado, dudo que repita la estadía o que lo pueda recomendar

Partner

10/10

Exceptional

20 May 2026

Jonathan

Quiet, clean and comfortable room right in the heart of things. Staff were pleasant, breakfast was excellent. Metro just steps away. I was happily surprised because the price was reasonable for that location so I assumed it wouldn’t be very nice. But it was.

Self

8/10

Excellent

18 May 2026

Kaivan

This is a great hotel in a great area. This is NOT a good location if you have a car. Parking is at least 15 minutes away, which means you have to carry your luggage there. Other than that, it is great. If you want to be close to everything byvfoit, this is a great hotel.

Partner

8/10

Excellent

12 May 2026

mark

Walking distance to the cathedral and the palace.
Room was comfortable and quiet.
Breakfast was satisfactory. Not a four star experience, but perfect for the budget traveler.
The staff was amazing and very helpful.

Friends

10/10

Exceptional

25 Mar 2026

Nora

The hotel room was extremely clean and nice. Room service was great. The staff was amazing, super cordial and helpful. The hotel has a great location, however it is quiet. Totally recommended.

Family_with_children

10/10

Exceptional

22 Mar 2026

Guanzhou

Friendly. Front desk good.location very convenient.

10/10

Exceptional

23 Feb 2026

Tatiana Avellanet

Staff was very nice and helpful. We arrived early and they had 1 of our 3 rooms available without any extra cost. That room was remodel and looked great, the other 2 rooms were not recently remodel but where big and in great condition. The Hotel was just a short walk from La Gran Vía and the Palacio Real. We easily walk central Madrid from it. Free water and coffee was available near the lobby. Front lobby staff was very friendly. We really enjoyed our stay.

Family

10/10

Exceptional

29 Jan 2026

Joanne

Room was spotless. Very quiet in hotel. Lots of hot water and good pressure.
Would return

Leisure Partner

10/10

Exceptional

23 Dec 2025

Mia

Me encantó el hotel, el servicio y la ubicación. El desayuno ofrece varias opciones, todas de excelente calidad. Es exactamente como se ofrece y es descrito en el perfil.

Business

8/10

Excellent

25 Aug 2025

regina

Good stay.

Partner

10/10

Exceptional

02 Aug 2025

nelson

Everything was good

6/10

Pleasant

25 Jul 2025

Elian

Location was great, staff was friendly but the facility needs improvement.

Leisure Family

8/10

Excellent

17 Jul 2025

oksana

Excellent location, clean room but a bit outdated, not sound proof rooms. Pillows were not very comfortable

8/10

Excellent

08 Jul 2025

Md

Shopping center and transport are close

10/10

Exceptional

25 Jun 2025

Daniella

Muito bonito e perto de tudo

Business_and_leisure Self

10/10

Exceptional

16 Jun 2025

Isaura

Personnel was very nice and went out of their way to accommodate my needs.

Leisure Partner

8/10

Excellent

10 Feb 2025

Agustina

Las personas de la recepción

Leisure Partner

8/10

Excellent

14 Sep 2024

KIRIAKOS

Not sure why the price charged was a little higher than the price I saw on Expedia site

Leisure Family

10/10

Exceptional

02 Sep 2024

Annalisa

Location perfetta: comoda, vicino alla gran via, store per lo shopping e market vicino. Ambiente riservato, cura nei dettagli. Staff preparato e gentilissimo, ci hanno addirittura consegnato la nostra camera con anticipo, cosa non banale! Consigliatissimo

Leisure Partner

8/10

Excellent

23 Aug 2024

Wanderson

Great location 👌

Leisure Partner

10/10

Exceptional

17 Aug 2024

Angelica

The location is excellent. Staff was friendly, professional, and willing to help and suggest places to visit. Rooms are basic but it is what you can expect for the price. Halls carpets should be changed

8/10

Excellent

14 Aug 2024

Anna

My only complaint would be the Air conditioning, it was tapped at 19 and it would have been OK but it never got to 19 in the room. It got very very warm and was hard to sleep especially with it being 37 outside.

Leisure Family

6/10

Pleasant

05 Aug 2024

Karlos

I may choose a different hotel next time.

This hotel was set back about 20 years I bet. The hotel had physical metal keys for the doors, which was a surprise. I had to carry around this giant plastic block that was attached to the key throughout the day. The elevators had the normal operating door and the exterior door, and the bathroom was set back a ways. The hair dryer was attached to the wall, easily 20 years old. It had duct tape on it to help the wires from fraying out. For our entire trip, we were most disappointed in this one.

Friends_and_family Family

10/10

Exceptional

17 Jul 2024

Donna

Room was quite big, especially compared to comparable lodging we stayed in during our trip to Spain. Air conditioning worked great, always cold water, sparkling water and coffee available in lobby. Lobby was cute and good sized. There was a bar on the premises, but it never appeared to be open - I think you had to ask the front desk for service if you wanted bar service. Breakfast was average but reliable. Good coffee! Would absolutely stay here again!

Leisure Partner

6/10

Pleasant

23 Jun 2024

Melissa

Very loud street noise. Garbage cans located outside our window and garbage trucks come in the middle of the night. You could hear noise from nearby rooms and the street.

4/10

Poor

11 Jun 2024

DARSHAN

There are a lot of options close to this place with better facilities, rooms are much smaller than what you think and the noise level is disturbing if you are looking for a good night sleep. Parking does not come included and it is 25 per night, you are better of using the public parking garage of which there are many optons

Leisure Family

10/10

Exceptional

18 Apr 2024

Napoleon

The employees in special Antonio, great service, very good breakfast and very clean room

Leisure

10/10

Exceptional

11 Apr 2024

Francis

We really enjoyed our stay in Hotel Casón del Tormes. It is in a very central location and close to transport links.
We paid in advance for a superior room and the room was very spacious and comfortable.
The buffet breakfast was of good quality and had a good range of options including fresh fruit.
There was a filtered water machine and a coffee machine (both free) in the lovely hotel lobby.
We only stayed 2 nights, but we would have loved to stay for longer.

Leisure Partner

8/10

Excellent

01 Apr 2024

Gregory

The hotel is located conveniently near a metro station and right by the Gran Via.

The main lobby is pleasant. They have complimentary coffee, tea and water (both flat and sparkling).

We had some issues with our check in that were not the fault of reception but this seemed to distract the employee who checked us in. Because of this, he didn't tell us anything about the property. We had to continually come and ask about wifi, complimentary services, breakfast, etc.

The rooms are okay, certainly nothing special. They were clean and included the essentials.

All in all, it was a good option for our overnight stay in Madrid.

Leisure Family

10/10

Exceptional

28 Mar 2024

George

Clean

Very clean, and very quiet.
We enjoy the stay.

Partner

8/10

Excellent

27 Mar 2024

Randal

Great location to explore Madrid center

Business_and_leisure Partner

10/10

Exceptional

24 Mar 2024

Roberto

Everything worked well

Leisure Partner

8/10

Excellent

04 Mar 2024

Eduardo

Good size room!

Good location, Spacious room. Free water service. Hallway carpet is a little bit old... but other than that the room was very comfortable and clean

10/10

Exceptional

03 Mar 2024

Verified traveler

Great hotel!

Great hotel with very helpful staff, central perfect location and wonderful price. The hotel has everything you need, plus there is always water coffee tea and pastry in the lobby. We would totally recommend it.

Friends_and_family Family

10/10

Exceptional

26 Jan 2024

Delyth

Excellent hotel and staff really helpfull, breakfast was also great. Only 2miniutes walk from the main shopping street. Will definitely stay there again

Partner

10/10

Exceptional

05 Jan 2024

nina

Really peaceful and convenient hotel to stay. Very close to all shopping areas! Staff were very friendly. I would definitely come back!

Leisure

8/10

Excellent

13 Oct 2023

César

!

Business_and_leisure Self

6/10

Pleasant

28 Sep 2023

Jeffrey

Room a bit dated but reasonably clean and comfortable. Common areas (corridor carpets, etc) on the dirty side. Location good but overpriced. Not much warmth from staff. Meh experience for $385/night.

Business Self

8/10

Excellent

26 Sep 2023

Ceaa

Location to the center was excellent

Leisure Family

8/10

Excellent

17 Sep 2023

Mike

Location was good.
Too expensive for a 3-star holet

Leisure Family

6/10

Pleasant

14 Sep 2023

Sonia

Staff was great but I won’t stay at this property again, I had to request new towels because the ones given to us were in bad shape, had to ask for a new room, the first was smelling like someone smoked on it and also was too noisy, hotel too expensive for the quality you get

Leisure Partner

8/10

Excellent

29 Aug 2023

Hares

Hotel was nice and clean. Very quiet but narrow roads make it a little hard to be accessible by car. Very close to all the Madrid attractions

Leisure Self

10/10

Exceptional

09 Jul 2023

FABIO

Great service, everything was nice and clean.

Business Family

10/10

Exceptional

08 May 2023

luisa

Very well located and the staff was very helpful. I recommend this place.

Leisure Family

10/10

Exceptional

04 May 2023

Verified traveler

Great

Great hotel, clean and friendly staff. Locations is amazing, next to el Palacio Real and La Gran Via.

Friends_and_family Family

8/10

Excellent

13 Mar 2023

Robinkson

Good but could be great!

This hotel is located is an excellent area. I was impressed with cleanliness of the hotel and room, however I was extremely disappointed with the fact that they intentionally shut down the air conditioner in all rooms during cold season so we had to keep windows open which would then make the room extremely cold and had to wake up in middle of night to close it. I complained the front clerk and I was told that they have received the same complaint from others. They said owners are aware of the issue but changes have not been made. This truly ruins the experience because we couldn’t really be comfortable in our room. The front clerk Victor was very very friendly and professional, thank you Victor!!

Partner

6/10

Pleasant

13 Mar 2023

Verified traveler

Could Have Been Great

This would be a great hotel if it wasn't for some issues. The staff is friendly, the room was clean, water pressure was excellent, and the bed was comfortable. However, there was no way to regulate the temperature in our room. There were some hot days during our March stay but the hotel turned on the heater for the entire premise, which heated our room even more. On top of that, the AC unit in our room was disconnected by management to prevent guests from using it. The only solution we were given was to open our window which led to a shared balcony... this was not a good option. This needs to be addressed by management as it is not conducive to a comfortable stay during hot weather. Also, the hotel doesn't use key cards, instead they give you a single key with a huge keychain that you are supposed to carry with you or leave at the front desk if you prefer...

Partner

10/10

Exceptional

07 Feb 2023

Cesar

Very good location.

Leisure Self

8/10

Excellent

01 Feb 2023

Nilla

Excelente localización

Localización muy buena cerca de todo. Tuvimos problemas llegando con el GOS pero después que llamamos, recepción nos atendió muy amable y nos dirigió hasta que llegamos. Muy limpio todo, nada de ruidos y muy buenos desayunos.

Friends_and_family Friends

10/10

Exceptional

17 Jan 2023

David

Staff was very friendly and my room was in pristine condition. The location is very useful for getting around.

Leisure Self

8/10

Excellent

03 Jan 2023

Chengling

The location is great, closer to metro station, and you can find a lot of restaurants nearby.

Leisure Family

10/10

Exceptional

09 Dec 2022

Ana

Great place to stay during your visit to Madrid!

Business_and_leisure Self

10/10

Exceptional

06 Nov 2022

Griselda

Location was the best!
La ubicación fue la mejor!

Leisure Friends

10/10

Exceptional

30 Oct 2022

Shafagh

This hotel is a bang for your buck, clean it’s good rooms and right in the heart of where you need to be for metro and city tours.

Business Self

6/10

Pleasant

29 Oct 2022

Giancarlo

Hotel is in good conditions, however, rooms strongly smell to tobacco.

Leisure Family

4/10

Poor

29 Sep 2022

sara

Too noisy, rooms not insulated at all

The location of the hotel was great. The rooms were extremely noisy to the point that I had no sleep whilst i stayed. The walls were super thin and everytime the room next door to us flushed their toilet I thought someone is using our rooms toilet.

Partner

10/10

Exceptional

11 Sep 2022

Cynthia

Great stay in Madrid. Close to everything but the benefit of being on a clean and quiet street.

Leisure Partner

10/10

Exceptional

10 Sep 2022

Peter

Location was perfect. 2 minute walk from the subway.

Leisure Self

10/10

Exceptional

24 Aug 2022

Jaime

Everything good

Leisure Family

6/10

Pleasant

09 Aug 2022

Farhan

Location good. Quiet.. Room spacious & clean.

Leisure Partner

8/10

Excellent

13 Jul 2022

ROXANNE

Great location, a bit out dated but was clean and great price for area.

Leisure Family

10/10

Exceptional

02 Jul 2022

Jessica

Todo estuvo maravilloso. Siempre me quedo aquí cuando visito Madrid y nunca me ha decepcionado este hotel. El personal en general es súper amable.

Business_and_leisure Self

2/10

Poor

28 May 2022

PENGFEI

I booked clearly asking WiFi and Free Parking but was told no parking available, I had to pay parking myself outside for 2 days. Terrible!

Leisure Self

8/10

Excellent

18 Apr 2022

Manuel

Great location, would definitely use it again

Business_and_leisure Partner

8/10

Excellent

27 Feb 2022

Derek

A great location once you get your Bearings!

A good hotel near a metro station tucked away a little bit near the Main Street and the Palace. Only disappointment was the bars advertised were not open. Near fast food options and tapas bars.

Friends_and_family Family

8/10

Excellent

28 Dec 2021

Verified traveler

Again hotel with big rooms in a great loation

With spacious rooms in a great location near Plaza de España, Cason del Tormes is showing its age. Like all Spanish hotel, it seems, the walls are thin so you can hear any rambunctious neighbors. Wifi is unreliable and power outlets few and located inconveniently beneath tables and behind desks where old-school appliances were traditionally plugged in, not near the bed or above the desk where modern devices are most often used.

Self

8/10

Excellent

01 Mar 2020

Traveler

The hotel was clean and nice. However, the walls are very thin and you can hear every noise from the other rooms. The person next door to our room was talking all night and did not let us sleep!

Leisure Partner

6/10

Pleasant

01 Mar 2020

Traveler

The hotel was clean, conveniently located and overall nice. However, the walls are very thin and you can hear every noise from the other rooms. The person next door to our room was talking all night and did not let us sleep!

Leisure Partner

10/10

Exceptional

26 Feb 2020

Peter

So much to see and do.

Situated on a street parallel to Plaza de Espana, so very quiet, but also convenient for the metro, bus routes and city tours' access. Within easy walking distance of many tourist/cultural attractions and a good variety of bars and restaurants locally. The staff were friendly and helpful.

Partner

10/10

Exceptional

23 Feb 2020

David

Great service, and attencion at check in, breakfast and check out.

Self

10/10

Exceptional

18 Feb 2020

Robin

The location of this property was excellent. Everything was clean and good as expected.

Leisure Family

4/10

Poor

02 Dec 2019

Verified traveler

I was charged for parking that I didn’t use. I had no car. Brazen Ripoff.

Leisure Partner

6/10

Pleasant

28 Nov 2019

JW

Near metro station, clean room, heat does not work. Breakfast poor. Go somewhere else

Leisure Self

10/10

Exceptional

15 Nov 2019

Verified traveler

Personal attention at the reception awsome !!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Friends_and_family Partner

8/10

Excellent

12 Nov 2019

Amaya

Ok but loudly

Good hotel, clean, but very loudy. I could hear the conversarion from other rooms and that was not nice. In overall its ok and near everything.

Self

10/10

Exceptional

28 Oct 2019

Patricia

Clean, great location

I was skeptical about this place as the price was quite good, considering the location-so close to Grand Via. The older gentleman at the front desk was so pleasant & funny! The room was very clean (my top priority), the bed was comfortable, the shower was big and I loved everything! I realize this is Spain, & they only had 1 channel in English. We did not try the breakfast. I would highly recommend this hotel.

Friends_and_family Family

6/10

Pleasant

18 Oct 2019

Verified traveler

The staff and breakfast and evening wine bar were outstanding. Loved the breakfast especially. The room was too small for double bed and 2 people, although the bathroom was of good size. We also could hear conversation quite clearly from two rooms so they could hear us as well. We only had 1 room, perhaps one of the last as we booked late. It maybe others are better. I would definitely stay again.

Leisure Partner

8/10

Excellent

17 Oct 2019

Verified traveler

Lots of traffic noise, but very walkable to many tapas.

Leisure Friends

8/10

Excellent

15 Oct 2019

Verified traveler

good location , excellent personal at check in , but need a touch of care , floor tiles in the bathroom were loose as well as some accessories, so if you are paying around 150 a night it should be better quality hotel

Leisure Family

10/10

Exceptional

14 Oct 2019

ana

Wonferful

Friends_and_family Friends

10/10

Exceptional

12 Oct 2019

Verified traveler

Just 2 blocks from Gran Via Street and metro ( Parque España). Very quiet, friendly staff and fair breakfast!

Leisure

10/10

Exceptional

06 Oct 2019

Marjorie

Was amazed with the staff and the location is the best

Leisure Partner

8/10

Excellent

01 Oct 2019

Verified traveler

Excellent location and very nice staff. WCs need replacement cause they are smelly.

Leisure Family

6/10

Pleasant

01 Oct 2019

Verified traveler

OK hotel in great location.

OK hotel in great location. No noise from outside, but some from inside, every time someone flushed their toilet the pipes rattled a lot and was a lot of noise, also could hear noise from corridor and other rooms. When people closed their doors loud bangs. Decor is quite basic and dated.

Self

10/10

Exceptional

11 Sep 2019

Daniel

A hotel to come back!

Very friendly and helpful staff. Great location. Comfortable room. Affordable.

Partner

10/10

Exceptional

07 Sep 2019

NP