Name: Hyatt Place Santa Cruz
Address: 407 Broadway Avenue, Santa Cruz, 95060, US

10/10

Exceptional

29 Jul 2026

Amber

All good

10/10

Exceptional

29 Jul 2026

Edwin

Everyone was helpful and attentive. Breakfast area can get crowded but variety of food to pick from

10/10

Exceptional

29 Jul 2026

Julie

We love this hotel! This was our second time staying with kids and we love how clean the rooms are. Staff is super helpful and brought us extra pillows and blankets for our boys. Pool is great! Large hot tub and breakfast was delish! We like that its set back from the loud boardwalk but still very walkable. We will be back!

10/10

Exceptional

27 Jul 2026

Cody

Clean and well maintained. Really good breakfast. Valet service was convenient and exceptionally fast. Only complaint was the towels were not replaced after cleaning had to go ask for more.

8/10

Excellent

26 Jul 2026

Rudolfo

Staff is Great. Property was nice. Room was Nice. Pool and Hottub were nice and clean. Check in was not very good. We arrived at 1 and were told Our room would be prepared by 3. We came back a little after 3 and had to wait till around 5 and watched Everyone else check in and get Their room. No Enjoyable At All!

10/10

Exceptional

26 Jul 2026

Danni

..

6/10

Pleasant

23 Jul 2026

Jon

Pool towels were always in short supply.
Morning coffee was bad, tasted burnt.
Valet parking was a downside.

6/10

Pleasant

22 Jul 2026

Allen

Front staff girl with dark hair was not friendly, the rest were. Vallet did not help at all with luggage; unloading or loading. You have to rent fire pits for $25, I was told they were out of s’mores kits (another $20 purchase) and I could walk down the road to a store if I wanted some. Had to dig deep on website to realize that you had to rent the firepit and buy the s’mores. Party lights in fire pit area did not work, nor did fireplace in lobby. Breakfast was good. Took 2+ hours to get more towels, I went down to lobby to get myself, they told me no housekeeping will bring it up. Aesthetically, the hotel was cute, the gym was small but equipped with essentials.

8/10

Excellent

22 Jul 2026

Derekca

The valet parking was chaotic. Breakfast was a crazy mad house, we ended up not having breakfast there. We tired two different times and it was just nuts . The location was good, 10 minute walk to the boardwalk. 12-16 minute walk to downtown area. Rooms was clean and tidy. No one’s was rooms were ready when we arrived at 5. They also forgot to give us bath towels for showering. Staff was friendly

10/10

Exceptional

22 Jul 2026

Susana

We really enjoyed the pool, free breakfast, clean rooms, friendly staff.

4/10

Poor

21 Jul 2026

Jacey

Checking in took a very long time and then we were told our room wasn’t ready. Came back at 3 and it was still not ready. They said they will call us when it was ready in 10 mins but they never called me.
We were traveling with 2 little kids, so we asked for our room to be cleaned while we were out all day. 5 hrs later and our room wasn’t ready not cleaned. My baby threw up on the bedding and we had dirty diapers waiting outside our door. We didn’t get fresh bedding until 6:30pm. I had to call about it 2x.
Pool was decent but they didn’t have towels all day Friday. We asked for towels multiple times. It never came.
My family will be staying somewhere else next time. Wasn’t worth $500/night plus valet fee each night. Ripe off. Free continental breakfast doesn’t make up for everything that failed.

Family_with_children

10/10

Exceptional

21 Jul 2026

Leticia

Very clean and the staff was amazing my kids absolutely enjoyed there stay

10/10

Exceptional

21 Jul 2026

Bernadino

The pool and hot tub area was clean and well kept up.
Staff was accommodating for our needs. With blankets, pillows and towels. The valet parking staff were also super helpful with places to go to and do.
Only think I wish the rooms had was microwave. You pay a lot to stay there and no microwave. Kinda first world problems but nonetheless, a downside.

Family_with_children

10/10

Exceptional

21 Jul 2026

adela

We stayed for a night and it was superb. The room super clean and modern. The breakfast was really good too would highly recommend

Family_with_children

6/10

Pleasant

20 Jul 2026

Alazar H

I traveled with my family and, unfortunately, our stay did not meet expectations given the room rate of approximately $500 per night. Housekeeping did not service our room daily, and our request for fresh towels was ignored throughout the day. The valet parking service was efficient, although it cost an additional $23 per day. Overall, the experience did not provide good value for the price, and I would not choose to stay at this hotel again.

Family_with_children

10/10

Exceptional

20 Jul 2026

Kelly

Continental breakfast was amazing! Scrambled eggs, waffles, bagels, yogurt, granola, fruit, donut bites, orange juice, coffee, & milk. The little bar/cafe was nice too if you want a latte, cappuccino, alcohol, etc.

The room was nice and clean. The pool was a little small and located in the middle of the hotel & I feel it’s aimed more towards kids/teens. Location was great! Really close to the boardwalk and pier. They also have valet parking which was nice. I’d stay again for sure.

8/10

Excellent

20 Jul 2026

Brent

Clean hotel, parking kind of tough Valet only option. Nice Staff. Whish they had coffee available in the lobby throughout the day not just in the morning. Room Sizes were nice, Complimentary water bottles in room would be a plus. Room size was nice and beds were comfortable. Bathroom shower was nice as well.

Family_with_children

10/10

Exceptional

19 Jul 2026

Matthew

Valet is convenient, staff is great

Family_with_children

10/10

Exceptional

18 Jul 2026

Manuel

We stayed 2 nights and the second day the hotel didn't make our room.
They only brought towels until we called them very ungry at 7pm.

10/10

Exceptional

18 Jul 2026

Luis

Great location and kid friendly

Family_with_children

10/10

Exceptional

16 Jul 2026

Jennie

Clean room
Staff
Breakfast
Hot tub

Family_with_children

10/10

Exceptional

15 Jul 2026

Ameena

Clean and modern

Family_with_children

10/10

Exceptional

15 Jul 2026

Delinda

Everything was amazing from the kind staff to the beautiful room.

Partner

2/10

Poor

14 Jul 2026

Meridith

Room was clean but couldn’t get towels at the room or pool. Bedding appeared dirty, and when asked for bedding for the pullout bed we were given sheets. Walls are paper thin, screaming children at all hours and people blasting music at 2am

Family_with_children

10/10

Exceptional

14 Jul 2026

Kimberly

Well keeped attentive staff

Family_with_children

8/10

Excellent

13 Jul 2026

Scott

Clean hotel and rooms were big n clean

Partner

6/10

Pleasant

13 Jul 2026

Dominic

Overall, our stay was just okay. The room was clean, but there were a few issues that made it feel overpriced. The pull-out bed was extremely uncomfortable, making it difficult to get a good night’s sleep. The shower also had drainage problems, so water pooled while showering. For the price we paid, we expected a better experience. It wasn’t a terrible stay, but it definitely didn’t feel like a good value.

Family_with_children

10/10

Exceptional

12 Jul 2026

Katherine

Great stay

8/10

Excellent

12 Jul 2026

marwan

Breakfast need improvement

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Maria

The breakfast was not too Good but I would say add more breakfast option’s.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Roosevelt

Great stay! The staff was friendly and welcoming, the room was clean and comfortable, and the location was convenient. Everything exceeded my expectations, and I would definitely stay here again. Highly recommend!

Family_with_children

6/10

Pleasant

08 Jul 2026

Roxana

The valet parking was a hassle. We arrived at 2:30 and they made us wait til 3pm on the dot to get our room. The smelled so much like bleach when we walked into the room we had to open the window because it was too much. In my opinion the beds and pillows were super uncomfortable. Over all the location was good.

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Angela

We were in the second floor with children above us bouncing a ball late night and early morning. Front desk wasn’t able to be much of help.

Business

10/10

Exceptional

03 Jul 2026

Alejandro

Great time with my girlfriend. Everyone is very kind and valet especially too. Very clean and close enough to everything. Hopefully they can put in smart tvs in the future but thats a non issue.

Partner

2/10

Poor

03 Jul 2026

Harry

Very nice

8/10

Excellent

03 Jul 2026

Giovanni

The staff was very helpful and professional. The facility upkeep was good, clean and everything is working. The breakfast was okay and maybe it’s just the day that we were there, but there’s not enough room to sit and eat comfortably. That being said, I wouldn’t mind booking my stay there again when we go back to Santa Cruz because of how polite and helpful the hotel staff is.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Kou

Our family enjoyed our stay. It was clean, staff were helpful and polite. The only thing that was missed by me when booking was that it was a required additional parking fee/valet parking. Which you can’t opt out of. I missed that while booking. However would book this hotel again.

Family_with_children

10/10

Exceptional

01 Jul 2026

Felicia

We plan to return and stay here again. All staff were welcoming and helpful from the moment we unloaded. Rooms are spacious, clean, and morning breakfast had an array of items for anyone.

Family

10/10

Exceptional

01 Jul 2026

Paul

Convenient location, clean rooms, nice breakfast buffet

Partner

10/10

Exceptional

30 Jun 2026

Cat

Clean and spacious, breakfast was decent. Staffs were professional and friendly. Location was good, 5 mins drive to the board walk.

Family

10/10

Exceptional

30 Jun 2026

Diana

Beautiful hotel, very clean and quiet room. AC worked great. Great hotel overall!

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Long

Good value for the money. Our stay booked on Expedia was cheaper than the deal on Costco travel.

Family_with_children

10/10

Exceptional

28 Jun 2026

Isabella

Great experience! Well maintained. Will stay there again.

Friends

10/10

Exceptional

27 Jun 2026

Elizabeth

It was perfect and the food was great

8/10

Excellent

22 Jun 2026

Laurie

Valet nice, breakfast very good with lots of options, the house keeping and kitchen staff were hard working and pleasant.

Family_with_children

2/10

Poor

21 Jun 2026

myeong

The room floor was dirty from spilled coffee, the refrigerator (it was a cooler, not a refrigerator) was broken, and the drain was clogged. Of course, they came and fixed the drain, but still. I paid almost $400 a day, which is expensive even at $100. I couldn't understand why this hotel has such good reviews.

Family

6/10

Pleasant

21 Jun 2026

vicki

Stay was great, but couldn’t cancel last nights stay. Gave them over 24 hours advance notice. Won’t stay at another Hyatt.

Partner

10/10

Exceptional

21 Jun 2026

Larissa

The property was great! Staff was very helpful and accommodating. Property was well maintained and clean.

10/10

Exceptional

20 Jun 2026

Kelli

Clean room. Good breakfast. Helpful staff

Self

10/10

Exceptional

19 Jun 2026

Joshua

No issues, friendly staff, quiet part of town. Clean. Didn't love the forced valet parking, but no issues were created by it. Overall great stay, large room, would absolutely return.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Eric

Valet parking was great, and the staff was cheerful and helpful. Breakfast we good.

Self

10/10

Exceptional

17 Jun 2026

Julia

Lovely modern big room and spacious heated pool area. Watched football in the lounge area and was made to feel so welcome by the GM and all the staff. Great place

Partner

8/10

Excellent

15 Jun 2026

Navjot

Overall we had comfortable stay at Hyatt Place, Santa Cruz. Staff was friendly and accommodating!

Family_with_children

2/10

Poor

14 Jun 2026

Goitom

The front desk service horrible because they refused to give my print out my expence

10/10

Exceptional

12 Jun 2026

Rachel

Breakfast

Partner

10/10

Exceptional

11 Jun 2026

Emiliana

I had an excellent stay at the Hyatt. My room was spacious and comfortable. The staff was very friendly and helpful. It was quiet in the evening and they served a great breakfast buffet in the morning. My husband and I would definitely stay here again.

Self

10/10

Exceptional

10 Jun 2026

Jon

Our room was so spacious, we did leave it. Ordered pizza from \"Pizza My Heart\". Great pizza, excellent room.
We didn't have a view, but our room and the hotel was very nice.

Family

8/10

Excellent

09 Jun 2026

Richard

Other than needing to us valet parking the place was great. Good breakfast and good location for walking around SC.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Yesenia

We shared a king bed room with a pull out. My two kids, 14 and 10 both comfortably shared that. My son’s only complaint was the springs in the mattress. We had a lot of space in the room, could have fit two regular sized air mattress.

Breakfast was good. The lobby bar is small and only serves beer and wine.

A 7 eleven is right down the street. Microwaves only in the lobby.

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Maximo

The location was excellent within walking distance to all the main spots to see in Santa Cruz and the staff was amazing. Breakfast was delicious and the hotel architecture is beautiful.
The best stay ever and my wife enjoyed it and so did I.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Ryan

Amazing place to stay with family and friends. Clean, spacious rooms, comfortable beds which includes microwave and small fridge. Free coffee & tea. Bonus free breakfast every morning and good selection of food for both carnivores and vegetarians. Pool is heated and gym is available 24/7! Walking distance to the boardwalk and eateries.
This is our favorite place to stay and we get our moneys worth.

10/10

Exceptional

03 Jun 2026

Jessica

Initially, I didn't love that the only parking was valet. But the valet team were excellent -- super friendly and welcoming, quick and helpful. The hotel is really clean and the rooms are updated and spacious. The pool area looked great although we never found time to use it.

Family

10/10

Exceptional

02 Jun 2026

Stacey

Staff was super helpful and welcoming especially Andre and Derek who worked valet. Breakfast was great. Rooms were clean and spacious. Pool was pretty busy but to be expected in the summer.

Family_with_children

10/10

Exceptional

01 Jun 2026

Preeti

Beautiful facility. The rooms were very clean, the staff were customer friendly, and the service was excellent.

Family_with_children

10/10

Exceptional

31 May 2026

Cherie

Great location. And wonderful breakfast. Friendly staff. Nice looking pool. We didn't have time to try it out.

8/10

Excellent

30 May 2026

David

Great location very convenient to be very close to the boardwalk Santa Cruz

Family_with_children

8/10

Excellent

27 May 2026

Harry

First time staying there will stay again .. Facility is above average!!

Partner

10/10

Exceptional

25 May 2026

Melissa

Loved this place. Will definitely go back

Family_with_children

8/10

Excellent

25 May 2026

mariya

Mice, newly restored property. Nice staff. Center location, close to all city attractions.

Partner

10/10

Exceptional

24 May 2026

Maria

The front office and valet parking staff were amazing. We will definitely return.

Partner

10/10

Exceptional

14 May 2026

Hanna

Its what you expect from a hyatt place.. clean and up to standard..

Friends_and_family Family

8/10

Excellent

11 May 2026

Keya

Room clean

Friends_and_family Family

2/10

Poor

11 May 2026

Devyn

Bad customer service

Friends_and_family Family

6/10

Pleasant

11 May 2026

ara

Cle

Family_with_children

10/10

Exceptional

11 May 2026

PORFIRIA

Breakfast was great.

Friends_and_family Friends

10/10

Exceptional

10 May 2026

Lourdes

Check in stuff super nice!

10/10

Exceptional

04 May 2026

Antonio

Great stay, we stayed in a King Bed, pullout couch. No complaints there.
Only issue was the valet caused a minor damage to our rear bumper, but the company let us know they would take care of it.

Friends_and_family Family

8/10

Excellent

29 Apr 2026

Yael

Parking is exorbitantly expensive and there’s no alternative, but the facility is nice and clean and it was good for a few day staff.

Family_with_children

8/10

Excellent

26 Apr 2026

Chris

A larger choice of sundries would be helpful.

Self

10/10

Exceptional

25 Apr 2026

Larissa

We had a great stay!

Family

10/10

Exceptional

24 Apr 2026

Robert

We always stay at the Hyatt when we visit Santa Cruz. It is a first rate hostelry in every respect.

Partner

8/10

Excellent

24 Apr 2026

Stephen

good value (clean hotel at a good price). Centrally located. I would stay here again when I come back to Santa Cruz.

Partner

10/10

Exceptional

22 Apr 2026

Oksana

Clean room and great breakfast.

Family_with_children

8/10

Excellent

21 Apr 2026

Sharon

Breakfast was good, did the job. Pool and hot tub were very nice after a long day of driving. Staff was good. Only negative was room was not ready after arriving 1.5hrs past check in time.

10/10

Exceptional

20 Apr 2026

Nilson

The staff was friendly and very accommodating. Breakfast was good. The room was cleaned, but was not ready by 3pm. Location is convenient to the boardwalk.

Family_with_children

10/10

Exceptional

15 Apr 2026

suzanne

Very spacious clean room. We enjoyed our stay.

Partner

10/10

Exceptional

14 Apr 2026

Nathan

Every time I visit my girlfriend in Santa Cruz, we always stay in this hotel. The location, rooms, amenities, and staff are so kind. The front desk workers are very welcoming, and the valet staff are highly friendly and respectful. We especially love Derek! He always has great recommendations of restaurants and things to do in SC. Also, the free breakfast is some of the best hotel breakfasts that I have ever had!

Partner

6/10

Pleasant

11 Apr 2026

vik

Rooms are mediocre. Staff is kind of dry.

Family_with_children

10/10

Exceptional

05 Apr 2026

Andrew

Everyone working at Vallet was friendly and welcoming. Pool run out towels regularly. Breakfast wasnt bad. Would have been nice to have more tables available. Front desk staff were not as friendly as vallet. Rooms were clean. Very family friendly.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Jeff

Great stay

Self

10/10

Exceptional

01 Apr 2026

Tho

Room is clean, staffs are ready friendly

8/10

Excellent

01 Apr 2026

Sothaer

Breakfast was good!
Pool and Jacuzzi was clean and working great.
Staff was nice. Room was clean and loved the rooms.
System was down but Brandon made sure we will be taken care of as soon as it was back up.
Busy street but Great location. Walking distance to the beach and the stores.

Friends_and_family Family

6/10

Pleasant

30 Mar 2026

Kyle

Room is spacious, plenty for a family of five, and the Buffett breakfast is generous given the price of the hotel. Another positive is the staff, they were gracious and professional throughout.

Areas it lacked:
- tub/shower would not drain well, water would back up, likely due to people bringing sand into the shower
- check in was delayed due to technical issues so that wasn’t fun, but again staff was great and it was out of their hands
- you must valet park. Total scam, $23 per day, they move your car 50 feet under the hotel. It’s an annoyance and does not benefit the customer. You should have an option to park yourself which there is not. It’s not a high end hotel so I see this as a money grab, plus you should trip so 3 nights ends up being an extra $100.

Family_with_children

10/10

Exceptional

30 Mar 2026

Mario

Best part is pool closes at 10pm!!! Very clean hotel

Family_with_children

10/10

Exceptional

30 Mar 2026

Hedlyn

rooms are clean, swimming pool are neatly and enjoyable.
thank you..

Family_with_children

10/10

Exceptional

30 Mar 2026

Michelle

Excellent place to stay in Santa Cruz!

10/10

Exceptional

29 Mar 2026

Maribel

I found the staff to be excellent—from the receptionist to the cleaning crew and valet parking attendants. The rooms are spacious and clean. I thought the breakfast was very good—just what was needed to have a satisfying meal!

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

douglas

great breakfast

Partner

10/10

Exceptional

25 Mar 2026

Celestina

The pool was great, the staff was nice, the room was clean and spacious.