Name: Quality Inn Santa Cruz
Address: 1101 Ocean Street, Santa Cruz, 95060, US

2/10

Poor

05 Jul 2026

Sarah

The windows don’t have screens (they also don’t lock), there is no water pressure (so bad we couldn’t wash our hair), water wouldn’t get hot, the breakfast is cereal/pastries (nothing of nutritional value), rooms definitely aren’t soundproof, hair in the beds, pool is closed without a reopening date (but of course that wasn’t disclosed when booking!), and the list goes on and on. Utterly disappointed and grossed out. The only reason we dealt with this was because we were there for 4th of July weekend so everything was booked and unavailable. But trust that we tried to get a new reservation elsewhere. It was so bad we ended up driving home late one night and just stomaching the cost of the room. Take your money somewhere else!

6/10

Pleasant

05 Jul 2026

Courtney

Check in was quick and smooth with friendly, helpful staff at every turn. The room was quiet, clean and comfortable. The shower had solid water pressure and temperature.

My only complaint is regarding the breakfast selection. The room is advertised to have a hot breakfast every morning, but unfortunately it was limited to all sweet breakfast items. They had waffles, cereal, yogurt, oatmeal, sweet pastries, toast and bananas, which is a good start, but doesn't include anything that will put actual fuel into your tank, so to speak. I'm talkin' about: where's the eggs, sausage &/or bacon? Something savory or anything not sweet? Our last stay at a different Quality Inn had a bangin' breakfast with basically anything you can imagine and I suppose I expected something similar.

Partner

4/10

Poor

05 Jul 2026

Taylor

Check in was easy and simple, but there was no parking available.

Partner

4/10

Poor

01 Jul 2026

ruben

the check-in person!! I could not understand him!! this is the U.S.A. learn English!!! The beds were horrible!!!! They need to change BED mattresses every few years!! the Money they charge to stay a Nite!! the MATTRESSES should be COMFORTABLE!!!!! This Quality Inn Santa Cruz at 1101 Ocean St. is not worth the price you pay!!! the TOWELS ARE LIKE SAND PAPER, They also should be throw out and replace!!! the ADVERTISEMENT on how close you are from the Stanta Cruz Boardwalk is Misleading!!! you need a ride too far to walk!!! I will never stay at this UNQUALITY INN!! its terrible... Maybe the OWNERS should sleep in the BEDS and find out how bad these MATTRESSES are...Same on HOTELS .COM for recommending this MOTEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

6/10

Pleasant

29 Jun 2026

Bonnie

🤗

Family

4/10

Poor

27 Jun 2026

allen

I liked the proximity to restaurants and the Broadway. I didn’t like the bathroom door rubbing against the floor that made closing the door difficult for me and impossible for my wife. We thought it was going to break the laminate off the door.

The office clerk said we should have switched rooms the night before. We would have if it wasn’t late and I wasn’t already too tired. He pacified my wife and said call Expedia. Expedia said call the hotel office.

Family

2/10

Poor

23 Jun 2026

Megan

This property did not live up to its advertisement. The pool was closed by the health department. This was not posted on Expedia, and was never mentioned in any of our communications from Expedia or the property. When I asked the front desk about this they just shrugged.
The breakfast was minimal. The juice machine ran out of juices and they were not refilled, instead the sign would be turned around and water would come from any tab pushed.
The parking was terrible. There are many construction trucks that consume the alley and make it difficult to park or remove your vehicle.
I would suggest that people do not stay here. Also, there should be a notice to potential customers that the pool and breakfast are not as advertised.

Family_with_children

6/10

Pleasant

16 Jun 2026

Gustavo

The room was very clean and attractive. The location of the property is seedy. Too many homeless up front by the street. The property is old and needs to be updated. No division between other properties and this one. Unattractive environment.

10/10

Exceptional

15 Jun 2026

Manuel

Always a pleasant stay, the staff very friendly and accommodating!

Friends

8/10

Excellent

11 Jun 2026

Kathleen

Very nice person working. Clean. Got the job done. There was a small window that had no curtain and we had light all night shining through on our faces. Besides that, very decent motel.

Partner

6/10

Pleasant

09 Jun 2026

Roberto

The staff members did help a little when I told them the power went out in both room. Then it proceeded to go out again and no longer called again. Also, the towels had hair all over them & the toilet as well. It smelled like dirty rag was used to wipe down; and see wet streaks on floor. I paid $378 for one night and i probably wouldn’t stay there again.

Family_with_children

4/10

Poor

02 Jun 2026

Martin

The beds were hard and on metal frames, there were gnats constantly in the room even with the door and window closed, the A/C was on the other side of the room near the bathroom so it was inconsistent with the temperature when someone was in the shower. Parking was Okay, and the conjoined room was occupied by other guests and you could hear their conversation through the conjoined door.

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

Daisy

room had crumbs on the beds and bugs on the the wall and toilet paper was used

Friends

8/10

Excellent

31 May 2026

Robert

Room location was good

Pet

10/10

Exceptional

30 May 2026

Samantha

Very helpful and great location!

Friends_and_family Family

10/10

Exceptional

19 May 2026

Amber

The room was so clean,pretty and conveniently furnished. We will definitely be back

10/10

Exceptional

18 May 2026

John

Clean property
Friendly and helpful staff

Self

6/10

Pleasant

17 May 2026

Patrick

Late breakfast 8am. Was gone. AC unit very noisy. Northeast place just ok.

Partner

8/10

Excellent

12 May 2026

Virgil

Limited continental breakfast and fine. Hot Belgian waffles.
Staff was great. Give Jay a raise.
Pet friendly and close to the beaches.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Judith

Excelente ubicacion, caminando o en carro encuentras todo muy cerca. El chico en recepcion es muy amable, el ambiente es tranquilo y callado. El desayuno incluye wafles, cerial, yogurt, cafe. Es basico pero te ayuda a poder llegar al almuerzo. En otros Quality Inn el desayuno es mas completo. En general mi estancia fue agradable.

Partner

6/10

Pleasant

12 Apr 2026

Richard

TV stand was dusty. Room was pretty clean. Make a lot noise on second floor since I stayed on the fist floor.

Friends_and_family Family

6/10

Pleasant

12 Apr 2026

Amit

Bathroom lock was broken. sheets were not cleaned and lot hairs on sheets.

10/10

Exceptional

09 Apr 2026

Gladys

Clean room/ good breakfast

Family

8/10

Excellent

02 Apr 2026

Dennis

Very good value for the price
Staff was very friendly and the rooms are clean
It’s not a resort but if you want a nice place to stay while visiting the area I’d recommend this place

Family

8/10

Excellent

27 Mar 2026

Michael

It was nice to have the room cleaned and beds made the first night, but didn’t receive the same for the other three nights. We ate waffles, pastries, bananas, juice, and coffee. The one small window in room could have used a curtain to block out some light in the morning and night. It was a good for the price we paid on our budget.

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Lou

Na

Self

8/10

Excellent

03 Feb 2026

Anthony

spacious, quiet, family friendly

6/10

Pleasant

27 Jan 2026

Tony

Room in decently clean noting special but clean. Counter person was nice, disappointing was the claimed \"continental\" breakfast? Consisted of yogurt bananas and fruit Danish packaged pastry. Drip coffee machine. Not you typical buffet toast, eggs, sausage, fresh fruit, coffee & tea most people reading that would expect. (You've been warned)

Friends_and_family Friends

8/10

Excellent

27 Dec 2025

Jian-Jia

location

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

brittany

Last minute booking but we are so happy with the stay. Room was very clean, beds/pillows were comfy, and the actual grounds was very very quiet. We had people staying on both sides of us plus right above us and we never heard anything. Breakfast was just cereal, oatmeal, and packaged sweets but it was a monday they said there was more options on the weekend. Overall we will be back for our next stay.

Friends_and_family Family

8/10

Excellent

10 Oct 2025

Lynn

Pets were welcome but no grass! The room was comfortable enough.

Friends_and_family Family

10/10

Exceptional

25 Sep 2025

Rachel

The room was clean and quiet. Close to shops and restaurants.

Friends_and_family Family

6/10

Pleasant

22 Sep 2025

Charlotte

Beds are comfortable but noisy when you get in and out due to the metal frame. Room walls are very thin, you can easily hear the neighbors (and their dogs). Brekfast is very simple.
Parking is convenient and the front desk was friendly. Area is slightly sketchy. For the price, it was ok.

10/10

Exceptional

21 Sep 2025

Lisbet

Lovely staff

8/10

Excellent

06 Sep 2025

Karen

Decent place to stay in iffy neighborhood

Clean spacious room, ok breakfast, friendly staff; hotel in a marginal neighborhood with homeless sleeping here and there, trash and even a used syringe by the hotel. Price is good for Santa Cruz, so still a good place if you won’t venture out at night. Water street grill about 3 blocks away has good food. Not far to the freeway or coastline.

Partner

4/10

Poor

01 Sep 2025

Michelle

Seemed to have people living in the hotel. There is an alley way and screechy people walking up and done all night long. Parking was limited.

10/10

Exceptional

29 Aug 2025

MARCO

I like location and breakfast

8/10

Excellent

22 Aug 2025

James

This is a pretty decent motel with good rates. It was pretty clean. The rooms were really nice. The area was really nice too across the street is a really good ice cream shop and if you like a cannabis store, there’s a restaurant up the street and a Denny’s all within three minute walking distance The bed and everything were really good. They were all clean. The bathrooms were nice. I wasn’t there too much because I was exploring the city and the beaches, but it was really nice and the front desk was also very nice and friendly. The only thing I would say is the breakfast it could’ve been a little bit better but it was not bad all in all, and I was able to eat something early in the morning so that I didn’t have to go somewhere and get something to eat, but they do have a nice mini fridge and microwave in the room so you can definitely always stock that if you need to this is my second time going there and I’ll probably go again like I said decent pricing. The hotel is really clean. The staff is really friendly and it’s kind of right in the middle of a bunch of things that you can just walk to if you want to.

Leisure Friends

10/10

Exceptional

20 Aug 2025

Mirna

Friendly staff. Thanks

Leisure Partner

2/10

Poor

13 Aug 2025

Selena

They clam to be a family business but had no heart for my kids and I.

Leisure Family_with_children

8/10

Excellent

10 Aug 2025

Stephen

No thanks

Leisure Family

6/10

Pleasant

10 Aug 2025

Rosie

Good for one night

Bathroom window and window by the closet open easily, which was a little worrisome. Beds and linens were clean. Beds were extremely stiff and small for being a queen size. Staff was worth the stay was very friendly and polite.

Friends_and_family Family

10/10

Exceptional

09 Aug 2025

Cheryl

Clean room, quiet location

Leisure Self

8/10

Excellent

08 Aug 2025

Michelle

It was nice for the most part had a few issues but found it easy to get it resolved would stay again !

Leisure Partner

8/10

Excellent

07 Aug 2025

Lilly

good just no internet and couldn't get tv channels. Great location and staff very friendly

Friends_and_family Family

2/10

Poor

06 Aug 2025

Vernell

I schedule 2-nights & 3-days then on a taped call told cancellation policy- prior 2-days can cancel within 2-days $200.00 charge. No refund after registration date. I Cancelled registration 3-days prior. Quality Inn then told me Expedia policy No Refund and Expedia email refund based on Quality Inn. Then told by Quality Inn policy is No Refund but never got written cancellation policy from Quality Inn. Request $1281.00 be refund to American Express card. Please forward Corporate response to [email protected]

8/10

Excellent

04 Aug 2025

Tamara

Place was clean. Kinda creepy location. Little noisey cause its located right by freeway. Overall it was an comfortable stay.

Business_and_leisure Partner

8/10

Excellent

03 Aug 2025

kristine

The pool was too small to swim in and the neighbors were close.
They gave us the nice third room which was nice to have.

8/10

Excellent

03 Aug 2025

James

I like to be honest when reviewing places I have stayed. Prior to booking I read some pretty nasty reviews of this hotel. It wasn’t the nicest place I have stayed in, but it was clean, convenient and well priced. I needed a bed and bathroom, and that is what I got. It wasn’t as bad as some of the reviews I read before booking. It’s location was perfect for my trip. I was visiting a friend and he was about 5 minutes from there. I will stay there again if I have another trip to Santa Cruz

Leisure Self

8/10

Excellent

02 Aug 2025

Lucila

Clean room, nice size mini refrigerator. Continental breakfast is okay, but better than anything. Parking is limited at night, and a bit of homeless people in the parking on one of the nights but didn’t see any issues the next day.

Leisure Family

6/10

Pleasant

28 Jul 2025

Cassandra

Not the best part of town but if your know Santa Cruz, you already know that. Staff warned about locking cars to avoid theft. No issues while I was there and the room was really nice and quiet. Smelled and looked clean. The bed was pretty comfy too. Not bad at all.

Leisure Partner

8/10

Excellent

27 Jul 2025

Robert

Cheap motel. Comfortable bed. Very basic. Nice staff

Leisure Self

4/10

Poor

25 Jul 2025

Alfonso

I did not like the tinny toilet, hard to feel comfortable, suggest putting in Elongated type, $109. at Home Depot,
will make your costometrs much happier and return business.

Leisure Partner

2/10

Poor

24 Jul 2025

Kamal Nayan

Horroble place, dont stay

Full of homeless in region and labours are housed in rooms

Cheap stuff in brekafast, that too breakfast at 8 am

Hair and dust in beds

Horrible smell in rooms

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

Octavio

Great

This place is great overall! The room was spacious and clean. Front desk service was nice. My only issue was breakfast. Main option was waffles so there was quite a bit of a wait, which makes sense for a Saturday morning. Overall, I definitely recommend.

Friends_and_family Family

8/10

Excellent

21 Jul 2025

Hasley

Very convenient location in Santa Cruz.

Leisure Family

2/10

Poor

16 Jul 2025

Daniel

This was a horrible hotel. The manager was rude and would not give me a room since he said that Expedia had not paid yet.

6/10

Pleasant

14 Jul 2025

Luis

The room was clean. The Breakfast was disappointing not much of a selection, the Juice mache didn't work and the coffee was disgusting!

Partner

8/10

Excellent

12 Jul 2025

Mayra

Good stay!

6/10

Pleasant

05 Jul 2025

Ricardo

Wood

10/10

Exceptional

29 Jun 2025

James

Cannot complain. Good people managing as well

2/10

Poor

17 Jun 2025

Eddie

Room 1 toilet didn’t flush.Room 2 smelled like cigars.Room 3 toilet also didn’t flush we just left the crap for the cleaners.this shouldn’t be a quality inn they are usually a good place to stay.

Leisure Family

8/10

Excellent

13 Jun 2025

CATHERIN

We had a good stay at this clean, quiet property.

Leisure Family

2/10

Poor

10 Jun 2025

david

Rooms smell smoky, asked for another room and it wasn't clean then finally settled on the last room which is just so so

8/10

Excellent

09 Jun 2025

Larry

The front desk clerk was friendly and very helpful. Good location. I didn't rate the hotel higher as my bathroom's sink drain was broken and the desk clerk couldn't fix it. He moved me to another room; but, it was on the 3rd floor and there is no elevator. Also, there were several homeless people roaming the lots adjacent to the hotel and I felt uncomfortable walking my dog. Good wi-fi service.

4/10

Poor

07 Jun 2025

James

The floors in the room were old and dirty. Especially next to the walls. Initially, there was no hot water, we called te manager and he had someone come out and fix it within a couple of hours. The Bathroom was very dirty as well. And the bed cover had a cigarette burn it the middle of it.

Friends_and_family Friends

8/10

Excellent

29 May 2025

Lorenza

Neighborhood isnt the greatest, but didnt feel unsafe. Continental breakfast was good, my brother absolutely loved the waffles, must've been special mixture lol. Room was clean, comfortable, we were given connecting rooms, very nice people. Would stay again

Friends_and_family Family

2/10

Poor

26 May 2025

Maria

It’s supposed to include breakfast, it’s a snack bar.

Leisure Family

10/10

Exceptional

13 May 2025

Lloyd

quick check in and no issues. rooms have new flooring and paint. this stay got two thumbs up.
easy walk to downtown Santa Cruz.

Leisure Family

10/10

Exceptional

27 Apr 2025

Verified traveler

Very clean, spacious room. The manager is very friendly, and kind, and super helpful. My kids loved the little free breakfast in the morning. They were so happy. Just keep your car locked, and valuables with you at all times. This was advice we received for all areas of Santa Cruz, not just at the motel. We aware of our surrounding and felt very safe here. We enjoyed our stay and were very comfortable. It was affordable and very decent. We would definitely stay again. Thank you so much! 😊

Friends_and_family Family

6/10

Pleasant

22 Apr 2025

Leslie

The linens were visibly dirty, and so was the floor. But other than that was close to the boardwalk, downtown area and great ice cream shop across the street

Leisure Family_with_children

8/10

Excellent

20 Apr 2025

Audelina

Beds are a little hard and bathroom needs a little improvements

Leisure Family

10/10

Exceptional

18 Apr 2025

Prasad

The room given to us very spacious and clean. We had a comfortable stay.

Leisure Family

2/10

Poor

13 Apr 2025

Almasol

The property was dirty, the breakfast did not include eggs, the microwave didn’t work and when I asked them to fix it they told me I had to step outside the the room for them to enter ….really?!!! They said do you want a different one and at that point i said forget it just leave and to top it off that “a/c” unit was more like a swap cooler. When I left for an outing I was ironically “locked out” of my room with the room
Key and needed to get a replaced key. I will definitely ever stay there again and DO NOT RECOMMEND…. Spend the extra 200 dollars it’s worth it. The bed had springs that made noise when you sit and had dust in the corners ….. awful !

Business_and_leisure Family

4/10

Poor

10 Apr 2025

Verified traveler

You might get a nice room, maybe not!

During our 2 night stay we were transferred between three different rooms.

The first room we were assigned was in the last room on the 2nd floor which was surrounded by rooms of people living on the property. Residents were smoking and drinking outside. Our neighboring room had trash spilled out on the walkway everywhere. When we entered the room it reeked of cigarettes, the entire floor was scratched up, the tub was dirty and the dresser was moved from the wall.

We complained and were offered another room on the 1st floor. This room was in better condition but average. No foul odor. or neighboring residents. We realized the first night that the toilet base appeared to be leaking but didn’t see water. On the second night after being out all day and coming back, the first toilet use made the toilet leak and pool over the entire bathroom floor slowly.

We complained and were then moved to a third room. This room was back on the 2nd floor and was by far the best room with everything in great confirmation. This room represented exactly what was advertised and what we hoped for during booking. Updated bathroom, clean floors, nice bedding, no foul odors at all and no residents who live on the property as neighbors.

Overall, being switched between three rooms total was of course not ideal and we were at least thankful for the final room we got. The staff were as accommodating as they could be but I would never return and don’t recommend this hotel.

Partner

10/10

Exceptional

10 Apr 2025

Dianne

Clean room, comfortable bed, nice staff. Older facility and nothing fancy, but if you need a place to stay in Santa Cruz, it works well. Small offering for breakfast.

Leisure Family

4/10

Poor

04 Apr 2025

Abram

The waffle maker was disgustingly dirty. Breakfast wasn't avaible until 8am. This place is only a 1 night stop.

Business Self

6/10

Pleasant

02 Apr 2025

Ron

Good location in town, breakfast is quite meager

8/10

Excellent

31 Mar 2025

Dorota

I liked the place, but you need to remember it is a motel not a hotel.

6/10

Pleasant

30 Mar 2025

Calvin

There is one thing that stood out on this stay and that’s this. I check in a go to my room. I open the door to my room and there is a girl on the mattress and she looks at me and says hey what’s up. I look at her and reply the guy at the front desk gave me this room but clearly he messed up. The girl on the bed replies yeah the same thing happened to her yesterday as well. The whole experience made me want to pack up and leave but it was late and I was tired so I stayed. I told the fri tv deal about what happened and the gave me a new room
Key

Leisure Family

2/10

Poor

22 Mar 2025

Shane

Very Deceiving run down hotel .

Dint even check in. Pulled up and the parking lot was full of homeless people and people living out of there cars. I didnt feel like my work vehicle was safe. Easy potential break in .
The pics of the hotel make it seem like its another hotel. Very deceiving. I will have tobyry and get my money back

Business

8/10

Excellent

17 Mar 2025

JaNeille

Nice quiet hotel, small breakfast.

Leisure Partner

2/10

Poor

09 Mar 2025

Verified traveler

Terrible experience- Unsafe and unprofessional.\n

I had a very unsettling experience at this motel. As soon as I arrived, I felt unsafe. There were people in the parking lot openly smoking crack, and on the balcony, others were barbecuing. The environment was chaotic, and I honestly didn't feel comfortable getting out of my car. I immediately requested a refund, and they refused to give me one. It's clear they don't care about the safety or well being of their guests. Stay clear.

Self

10/10

Exceptional

23 Feb 2025

Jose

Good

Leisure Family

10/10

Exceptional

22 Feb 2025

Alejandra

The stay has been excellent & cleanliness of the room implacable

Leisure Family

10/10

Exceptional

16 Feb 2025

SANDRA

Upon checking in the front desk gentleman was so kind and friendly and also gave us information on the boardwalk me and my family stayed a night to enjoy time together and have fun in Santa Cruz beach boardwalk

Leisure Family

10/10

Exceptional

12 Dec 2024

Vanessa

Great thank you!

Leisure Family

6/10

Pleasant

12 Nov 2024

Verified traveler

It was fine for a cheap hotel. Don't count on the breakfast. If it's open at all (8-10am) there isn't really much offered other than bananas, coffee.

Friends_and_family Family

10/10

Exceptional

10 Nov 2024

Margaret

Love this place.

This is the second time we’ve stayed here because it’s family friendly and not far from anything. The staff is always friendly and the hotel though on a busy street is quiet.

Friends_and_family Family

10/10

Exceptional

22 Oct 2024

Richard

I liked actual room. It was clean & big!!

10/10

Exceptional

14 Oct 2024

peter

Easy/Fast check-in, comfortable room

Super easy access from PCH right to Ocean St and 500yards and you are there!! Great location to local Santa Cruz eateries and easy in and out from the property. We had our dog with us and the charge was a reasonable 30/night/per animal..

10/10

Exceptional

07 Oct 2024

Larry

Very friendly. Clean. Comfortable. Well located. Good breakfast.

Partner

10/10

Exceptional

04 Oct 2024

Annie

Clean and comfortable.

6/10

Pleasant

29 Sep 2024

Alan

Did not seem to have Handicap availed rooms.

10/10

Exceptional

26 Sep 2024

farshid

Much better than near by motels

Business_and_leisure Pet

10/10

Exceptional

23 Sep 2024

Billy

Easy to go in and out of the property.
Close to eateries.
Easy to check in and out.
Plenty of towels provided
Beds were comfy

Bathtub did not have plug for bath option.
Breakfast option was not open early enough.
SUNDAY was not available until after 8am.

Leisure Friends

4/10

Poor

16 Sep 2024

Jacobo

the service is poor

Partner

2/10

Poor

08 Sep 2024

Annette

Entrance to hotel very narrow. Office still closed/locked at 7 in the morning with no sign of staff. Continental breakfast/coffee not available as indicated on website. Balcony was unkept and had debris. Coffee pot missing in room, so couldn't make own coffee. What appeared to be mould around shower faucets. Dirt smudged on bathroom light switch. Bed was made and appeared to be clean. Overall would NOT recommend this place to stay, especially for the price charged for the room. Have had better service at a Motel 6.

10/10

Exceptional

04 Sep 2024

Ronald

Simple clean hotel. Just needs coffee maker.

Leisure Family

6/10

Pleasant

29 Aug 2024

Joe

Staff was friendly as we're the other guests. The room was average at best. Homeless people everywhere camped out at surrounding businesses. Lock your cars and don't leave anything visible in the car. It will dissappear.

Partner