Bay Front Inn Santa Cruz

United States , California Coast - CA
SANTA CRUZ , 325 Pacific Ave
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100 reviews shown

8/10

Excellent

15 Feb 2026

Yvette

It was a nice stay

Friends_and_family Family

4/10

Poor

08 Feb 2026

Roseann Rivera

Front desk staff was VERY RUDE. Tall woman long blonde hair who I believe lives on the property. Our room was clean and cozy, a little dated but clean. The rooms have no phones or clocks. Our room look stopped working , we were getting ready to leave for the morning when we realized it. Went to the office and the front desk attendant changed the battery. When that didn’t work she then said, “ if this doesn’t work then I don’t know what to tell you “. She went back to the office and I went down to ask for another room if our lock could not be fixed. When I walked in the office, she said, “we’re closed” and I said “well the door was open and she responded with “I knew I should’ve locked it”… I had to fight for a new room because she wanted to leave for the day and wanted us to wait for the maintenance person to come fix it. Not very friendly at all.

Leisure Family_with_children

10/10

Exceptional

31 Jan 2026

Michelle

Smooth check in. Great service and a great price for the month of January . The 3 bedroom is super spacious

Leisure Family

6/10

Pleasant

25 Jan 2026

Gabriel

Room was nice, it was a little dirty. The bathroom was a little dirty, but the sheets are clean, the towels were really scratchy, but it was close to everything and it was cheap so it served its purpose for a night sleep.

Friends_and_family Family

10/10

Exceptional

13 Jan 2026

Christine

We love staying there easy walking distance and clean

Partner

6/10

Pleasant

05 Jan 2026

Sean

Paper thin walls and aging floors

Leisure Self

10/10

Exceptional

23 Dec 2025

Isaac

8/10

Excellent

21 Dec 2025

Sepuloni

Room was great for family room: house keeping could have been better with coming in and sweeping the floors and fixing the rooms and bringing towels. Maybe I missed something on the agreement. We helped by putting out the trash and towels. The rock shower floor was great too see but to step on during showering sometimes was difficult. and maybe having a clear time of the office hours could help. Other than that great location and surroundings.

Leisure Family_with_children

10/10

Exceptional

08 Dec 2025

Yazmin Elizabeth

Loved it will definitely stay here again

6/10

Pleasant

29 Nov 2025

Ricardo

Internet signal was too poor

Leisure Family

8/10

Excellent

17 Nov 2025

Paola

Great but the owner is never there and I still have a 100 dollar deposit pending on my cash app for a whole 2 weeks already. Which needed to be refunded to me.

Leisure Partner

10/10

Exceptional

15 Nov 2025

Isaac

Lovely cozy place near the beach

10/10

Exceptional

13 Nov 2025

Jeremy

Great staff. Convenient location.

4/10

Poor

12 Nov 2025

james

the room floor was not swept - pet hair everywhere. The overall feel of the room was not good. Bad paint, worn trim, just dingy all the way around. Will most definitely NOT stay here again. The location means nothing is the room is BAD....

Friends_and_family Family

8/10

Excellent

09 Nov 2025

Lluvia

Every thing was ok !! I had a great time

4/10

Poor

09 Nov 2025

Mary

Our bedsheets had stains on it, outlets were missing covers, the bathtub looked dirty, there was no help desk at night, and parking is horrible. It’s super close to the pier, about 15 mins walk to boardwalk but other than that it’s horrible. Don’t be fooled by the pretty marketing photos. Look at trip advisor first before booking.

Leisure Partner

6/10

Pleasant

09 Nov 2025

Martha

There was a lod noise emitting from outside the whole night.

Partner

10/10

Exceptional

06 Nov 2025

Johnjeffrey

Great

6/10

Pleasant

05 Nov 2025

Alaina

In a great location — right in between the boardwalk and downtown so easy to walk around. For the price this place is awesome. Only complaint is the SMELL. Stayed here twice, the first time it was just the bathroom that had a bad sewage smell, the second time it was the whole room. Had to keep window open and still didn’t help much. Not sure if it’s the pipes or what but bad enough that we probably won’t stay here again unless it’s a last option which sucks because it’s a nice spot in great location.

Leisure Partner

6/10

Pleasant

01 Nov 2025

Sunshine

Was kept up after quite hours from other guest, hotel front desk had no care in the world, didn’t get

10/10

Exceptional

31 Oct 2025

Adrienne

Bat Front Inn staff is always courteous, professional and efficient in accommodating client requests within hotel standards. Housekeeping isost gravious. The rooms are exceptionally clean and this Inn is clearly the underrated stay in Santa Cruz proper.

Self

8/10

Excellent

26 Oct 2025

Audelina

Room was clean. Friendly staff. Not enough parking.

Business_and_leisure Family

10/10

Exceptional

26 Oct 2025

Nina

Front desk staff was very accommodating and welcoming.

Leisure Family

10/10

Exceptional

24 Oct 2025

Adrienne

Bay View is a great secret spot to enjoy a quick stay or in my case, an extended stay. It is so centrally located that everything Santa Cruz is within walking distance. The staff are sweethearts both in the office and in common areas. *Clean room, pet friendly.

Self

10/10

Exceptional

21 Oct 2025

Adrienne

BayVi

Self

2/10

Poor

20 Oct 2025

Kristel

I thought it was overpriced for the quality of the room. It was loud all night and I was afraid to go outside. There wasn't enough parking for me because we checked in at 6:30pm so it was full. Had to park on the street. I was charged extra for my pet which made the cost for the room greater. I would not recommend staying there

Leisure Family_with_children

10/10

Exceptional

20 Oct 2025

David

It was walking distance to the Boardwalk and favorite Bar

Leisure Partner

6/10

Pleasant

14 Oct 2025

Latasha

This Inn was great until my family and I saw cockroaches on the coffee tray and by the mirror. It made us uncomfortable to sleep through the night.

Leisure Family_with_children

10/10

Exceptional

13 Oct 2025

Andres

Great location

Leisure Family

6/10

Pleasant

23 Sep 2025

Diana

The room was technically clean. But it's rundown. The walls are dirty, like stains and actual dust/dirt and overall the place needs some TLC. There is no one after 9 pm and from 12 pm - 3 pm there is no one at the reception. The pool also needs some repairs. I guess for the price, the convenience of the 3 beds, and the location I would probably stay there again, but would not be looking forward to it. Sucks to settle down based on the price, but that's how it is.

Business_and_leisure Family

6/10

Pleasant

20 Sep 2025

Ana

Limited parking and front desk close at most of the day.

4/10

Poor

20 Sep 2025

Janet

Only one working plug in the room (the one on the lamp doesn’t work and is loose), only one small roll of toilet paper, and worse is limited parking. You are not guaranteed a spot, which I didn’t know so when I arrived and was told, I had to change my plans to not leave or lose my spot. My son came late at night and luckily found a street spot two blocks away. Parking around hotel is limited, a lot of restrictions. Curtain in the room does not close completely in the center so you are hit with the parking lights all night. One pillow case had a yellow stain on it.

Business Family

6/10

Pleasant

14 Sep 2025

Jacob

The biggest problem for my family was the chain-smoking of Tabacco and green outside. Facility was worn. No parking as stated. Homeless walked the sidewalk looking into guest cars.

Leisure Family_with_children

10/10

Exceptional

13 Sep 2025

Kimberly

I will definitely come back and stay here again once I visit Santa Cruz. Very quiet and safe area

Leisure Family

10/10

Exceptional

11 Sep 2025

Laurren

Hotel is cute. Close to the beach. Walkable to many places. Easy to uber from. Parking is rough- not enough spots. I would park and walk. Close to boardwalk.

Partner

8/10

Excellent

09 Sep 2025

Sean

The quailty was good

Partner

6/10

Pleasant

08 Sep 2025

abraham

i like this place i have stay here a couple times , the only problem is that i haven't got my security deposit back, and is been 10 days.

Leisure Family_with_children

4/10

Poor

08 Sep 2025

Nina

Boardwalk was walkable from here. One of the AC units in my room was not working so they moved us to a different room for the night only for them to keep switching us back and forth since we paid for 1 king not 2 queens. Such an inconvenience we had to walk all the way back from where we were at just to switch rooms before 3 and it was 2pm when they called. For the amount of rooms they have there is no parking on property yet still charge for the parking pass. There was a $100 deposit required on top of your hotel fee, which was not disclosed when booking online. Overall I think this place can do better.

Partner

6/10

Pleasant

07 Sep 2025

Lance

This is a small motel and parking is a premium. It is super close to the beach and boardwalk. There are plenty of places to eat thatnare within a couple of blocks away. It was less than 5 mins to the boardwalk. We would come back for sure

Leisure Partner

10/10

Exceptional

02 Sep 2025

Danielle

Loved the two bedrooms and convenience to the boardwalk!

Leisure Family_with_children

6/10

Pleasant

02 Sep 2025

David

Very walkable location, but room needs a significant makeover. Keycard system is very flakey and parking is a pain.

8/10

Excellent

02 Sep 2025

John

Really clean and quiet

Leisure

10/10

Exceptional

02 Sep 2025

Stephanie

Fantastic comfortable bed and very close broadwalk, we be back again

Business_and_leisure Partner

8/10

Excellent

02 Sep 2025

Bailey

Large clean room, limited parking which was difficult

Leisure

4/10

Poor

01 Sep 2025

Nina

Not enough parking at this hotel. We had to leave, then come back hoping for a parking space. Also online it said pets were allowed, but didn't say there was an extra $25 at checkin, so surprise! Very old place with thin windows. Can hear everything. Our window had a view of a solid retaining wall/fence. Not nice.

6/10

Pleasant

31 Aug 2025

mai

Bay Front Inn

I like the location. The room is clean. I dislike that there isn't enough parking space, Services are limited and thin walls.

Friends_and_family Friends

6/10

Pleasant

30 Aug 2025

Heidi

Didn’t like how the keys never worked the noise at night and the place in general

Leisure Family

2/10

Poor

29 Aug 2025

Jill

The desk clerk could not answer a single question about restaurants, beach access, etc., and was unfriendly. The only info provided was that if I didn't remain in the handicap parking space I would lose it and may have to park on the street somewhere that could be blocks away. When I inquired about other things ie whale watching, there was an \"I don't know\" to every question. However, she did say she grew up in that city but has never been outside of it. The room was basic, clean enough, but needed some repair work in the bathroom. I will never stay there again.

4/10

Poor

29 Aug 2025

Megan

The front desk is only open from 11-12am and 4-6pm. There’s no one in person to help you if you need it. There’s VERY limited parking and if it’s busy you’ll have to pay for parking on the street. I had someone else’s food left in my mini fridge in my room and hair all in the shower.

10/10

Exceptional

25 Aug 2025

Helen

Hotel staff was super kind very friendly was a convenient walk to the boardwalk!! Room smelled super clean!

Family

8/10

Excellent

24 Aug 2025

Luie

Checking in made easy; The staff was friendly ; room cleanliness was 4-out 5 parking can be challenging

Leisure Partner

2/10

Poor

24 Aug 2025

Adrian

The shower wall had mold and on one side of the room it smelled like dead rat

Leisure Family

6/10

Pleasant

24 Aug 2025

Allison

Hotel was inexpensive and close to the beach which was awesome. Room was clean and reasonably big. They have reduced employee hours so we hardly saw anyone working the entire time we were there. Microwave was broken and the shower had a hard time draining but it got the job done for our couple days there

6/10

Pleasant

23 Aug 2025

Julie

Good value, right on beach 2 nlocks.
No frills just bed and great location. Hotel is aging needs a bit of some upgrades.

Leisure Family

10/10

Exceptional

21 Aug 2025

Shayne

Weekday getaways

Pool was closed for high PH. Coffee machine wasn’t working properly. Great location, Great staff, a lady helped me out on her off time. Walking distance to everything.

Partner

10/10

Exceptional

21 Aug 2025

warren

Family friendly.

We requested family suite and were impressed with the layout. Room enough that we were not on top of each other. Front desk had crayons and coloring pages to entertain the grandchildren. It was a great place to wind down after being at the boardwalk. And we all walked to wharf for dinner.

Friends_and_family Family

10/10

Exceptional

18 Aug 2025

Mark

Great service and convenient location.

Business_and_leisure Partner

10/10

Exceptional

17 Aug 2025

Jeremy

Close to everything. Good price.

Leisure Friends

6/10

Pleasant

17 Aug 2025

JASON

Was on the road and passing thru with my dog. Only here one night. The place was relatively clean and it was just okay. Located close to the boardwalk area so that was convenient. A little bit noisy.

Pet

10/10

Exceptional

16 Aug 2025

Michelle

It was comfortable stay in

8/10

Excellent

15 Aug 2025

Verified traveler

Room key fix

Loved it there but they definitely could find a way for the room keys not to lose connection so easily, I had to get mine reactivated and it was just in my wallet.

Friends_and_family Friends

6/10

Pleasant

13 Aug 2025

Shirell

The lobby didn’t out to 3:00. I have to wait to 3:00 clock to check in . Because they were under staff. The room a hair dryer didn’t work. The housekeeper only clean my room one day. I take my own garbage outside.

Leisure Family

8/10

Excellent

12 Aug 2025

Desiree

The parking absolutely sucks. The beds are not comfortable. We did enjoy the convenience and location of the hotel. 3min walk to the wharf and beach. Overall I give this place a 3.5 star rating only because for the price you pay the rooms should be cleaner

Leisure Family_with_children

8/10

Excellent

11 Aug 2025

AnJeanette

Parking is a huge hassle because there aren’t enough spaces. Luckily most things are walkable if you are able to park in the lot, otherwise everything is paid or metered on the street.

Leisure Family

4/10

Poor

10 Aug 2025

Connie

The rooms appeared poorly kept, unsafe neighborhood, and noisy

Leisure Family

8/10

Excellent

09 Aug 2025

Brian

Was a good stay. Loved that it was by the boardwalk. Parking was challenging at times but thankfully we were able to get a spot in the parking lot

Leisure Partner

10/10

Exceptional

09 Aug 2025

Melissa

I have stayed here several times, but I noticed they have made some upgrades, such as adding more lighting to their parking lot but it’s not too bright to where you can’t sleep at night. I really like the area, and the staff is friendly.

Leisure Family

10/10

Exceptional

08 Aug 2025

Amardeep

Nice and close to the beach

2/10

Poor

08 Aug 2025

Matt

My husband got locked out outside coz the key don't work but nobody on front desk or security to ask . He called the phone number many times but the lady show up after hes frustrated already...

Leisure Self

8/10

Excellent

08 Aug 2025

Ciara

Nice hotel! Just needs more parking :)

2/10

Poor

08 Aug 2025

Kao

Checked late, no parking available. Park the car across the parking park and got a ticket. Will not return.

Leisure Family_with_children

6/10

Pleasant

06 Aug 2025

Mary Elizzabeth

Very close to everything but poor quality rooms. Rooms are very small and close to one another along with the door not shutting properly. Nice and easy going staff but wouldn’t return again.

Leisure Partner

10/10

Exceptional

06 Aug 2025

Carrie

Wish we could of stayed longer

Check in is at 3pm...everything was pretty quick in the lobby. They have a pool, and you can sign out certain things to play in the pool that was fun for the kids. Our coffee pot, it wasn't working and service. The maid service man, they were awesome. She was awesome. She immediately tried to fix the situation, cleaned it up. Couldn't fix it. So she got another coffee pot. I mean, she really was very sweet, limited english.But you could understand that she was trying her best and her best was great. The motel is very close 2, the boardwalk, which made it even better. You didn't have to drive your car. You could just walk literally less than 5 minutes to the arcade area for kids. Had a good time and the motel made it easy. Just as quick to walk to a sit down, breakfast had a great time. Thank you so much

Friends_and_family Family

6/10

Pleasant

05 Aug 2025

Daniel

Parking is always full, barhroom door and front foor hard to open

Business

2/10

Poor

05 Aug 2025

Michael

Bates Motel

Everything's broken , including the front door
TV BROKEN, the flush plunger on the toilet broken. Towel holder broken. Hole in bathroom door. Front door wound not close
No live front desk person

Partner

8/10

Excellent

05 Aug 2025

Brenda

I was happy with the property, parking was fine. Internet was good. Staff was helpful. After hours check-in was simple the lady was very nice. My only problem was that the TV quit working staff tried to reconnect it but it wouldn't work for them either. But we were tired from a long day at the beach so no big deal. Will definitely come back again.

Leisure Family

10/10

Exceptional

04 Aug 2025

Bradley

Limited parking and pet area very limited

2/10

Poor

04 Aug 2025

Bertha Gonzalez

Terrible communication from motel, called and texted multiple times we were running late when we got there no one was there no parking at all people illegally parked, couldn't even check in had to go elsewhere, very unresponsive

Leisure Partner

6/10

Pleasant

31 Jul 2025

Verified traveler

Not so great stay

Walking distance to the boardwalk. Exterior was cute. Parking was horrible. The additional street parking is a joke. Ended up parking having to park several blocks away on a not so well lit street. Check in was tedious. The front desk person seemed annoyed to be there with zero personality. The room was VERY small. If you open the bathroom door it hits the end of the bed. The satelite tv box wouldnt connect to the tv and we had to figure it out ourselves. There were stains on the wall, and bathroom smelled musty/moldy. Oh and the AC didnt work. Nearly $300 for one night. Not worth it.

Friends_and_family Family

8/10

Excellent

29 Jul 2025

Rodney

Very comfortable and clean. Checked in a bit early with no charge.

Partner

10/10

Exceptional

29 Jul 2025

ISABELO NORMAN C

Nice!

Leisure Partner

8/10

Excellent

26 Jul 2025

JANE

I liked that it was walking distance to everytime. But I didn't like the parking. If you don't get there early to get a space. You have to park on the street and pay.

6/10

Pleasant

25 Jul 2025

Cynthia

You are unable to reach this hotel by phone or fax. I tried for several days and the call is cut off and you can’t leave a message. I also tried faxing and the fax is off.

8/10

Excellent

25 Jul 2025

Angelica

Front desk was nice and quick, parking is tough but they allowed us to park in front of the office.

Leisure Family_with_children

10/10

Exceptional

24 Jul 2025

Brian

Quick getaway

Partner

10/10

Exceptional

24 Jul 2025

michael

Small but nice. Far enough from the beach to not get the noise, but not to far to walk.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Julia

Everything was good...nothing to complain about ...

Leisure Family_with_children

8/10

Excellent

22 Jul 2025

Paul

Property was convenient and about half the price of surrounding properties. Parking was an issue but Parking is avaliable on the street at night.

Leisure Self

8/10

Excellent

21 Jul 2025

ISIAH

This property was great due to the location and the staff, room was subpar, but due to the price we paid it made sense. Id stay again.

Leisure Family_with_children

6/10

Pleasant

20 Jul 2025

Sergio

Hotel overall is okay. Rooms are in decent condition. sheets and towels were clean and the rooms smelled clean. great location. downtown and boardwalk/pier are walkable. great deli across the street. staff was very pleasant and helpful with any inquiries. towels were way too small and parking is awful. they have “complimentary” parking but they have way more rooms than parking spots. otherwise you have to find metered parking on the street. you have to get lucky to get a spot in the parking lot.

Leisure Partner

6/10

Pleasant

20 Jul 2025

Juan

It was overall not bad, but small parking area and had to keep getting my room card programmed.

Business

4/10

Poor

19 Jul 2025

Verified traveler

Water pressure was non existent. The tv we couldnt get it to work.

Partner

8/10

Excellent

19 Jul 2025

Verified traveler

Good basic hotel

Comfortable bed. Good, basic hotel. Excellent location.

Partner

6/10

Pleasant

18 Jul 2025

Verified traveler

Not happy with my two night stay

Hotel is very dated. Needs were not comfortable. Pillows very small and not comfortable at all. If I needed towels I had to go to walk to the office to get myself and hope that the office was open. No phones in room. Room smelled very musty. And good luck with the parking. I'll leave it at that. Not happy at all.. being handicap and having to walk a ways to park off site was not good for me especially at night.

Friends_and_family Family

8/10

Excellent

18 Jul 2025

Maria

Pretty good hotel, room was nice and clean. For some reason the bathroom had a foul smell since we arrived. Parking is a little tight though, so I recommend if you stay here leave your car parked or you will have to park on the road.

Leisure Family

6/10

Pleasant

18 Jul 2025

Ashlee

Property was just OK. Pool wasn’t kept up on. Rooms are very small. Bathroom extremely small. Not for big men! Parking is VERY limited. One night we had to park off of the property and I had to pray that I didn’t get a parking ticket until I could move it early in the morning. Room was clean tho. Had issues with the tv and I couldn’t get ahold of anyone to help. Front desk was closed at 11:30 am which I thought was weird. Cleaning staff was very friendly however. I didn’t hate the stay but it’s not the best place I’ve stayed at in Santa Cruz. Honestly don’t think I would stay here again. There were other hotels for the same price we could have stayed at and been more comfortable. In all not bad but not great.

Leisure Self

10/10

Exceptional

18 Jul 2025

Daisy

Office staff was very nice and helpful. Despite needing some updates (paint/furniture), the room was very clean and spacious. We were pleasantly surprised to find that the room we had booked actually had an additional room within the room making it extra spacious and comfortable. Downtown, pier, beach and, boardwalk within walking distance making it easy to walk back and forth as needed to take care of my infant’s needs and taking breaks.

6/10

Pleasant

17 Jul 2025

Verified traveler

BOARDWALK FAMILY FUN 2025

The floors were dirty. And the door to the room was hard to open.

Friends_and_family Family

6/10

Pleasant

15 Jul 2025

Diana

No parking space