Name: Best Western Plus All Suites Inn
Address: 500 Ocean Street, Santa Cruz, 95060, US

4/10

Poor

30 Jul 2026

Luke

The room was old and worn
Stain on the bedding. Mold in shower. Stains on ceiling. Unfortunately we were right next to breakfast so at 6:30 am the beeping of the waffle maker went off every few mintues. We came from out of town and tried to get an early check in but understandably they couldn't accommodate. But we didn't get into the room until 11pm because we were out all day and so exhausted we didn't ask to switch rooms but the hotel seemed to be at capacity anyway.

6/10

Pleasant

30 Jul 2026

katelyn

Room was very spacious and clean, but the beds were so uncomfortable and you could hear everything happening outside the room. Breakfast was gone very quickly, would recommend to go early or there won't be much left.

10/10

Exceptional

29 Jul 2026

HERB

everything about the hotel itself was great. just the area where the hotel is located makes the parking garage unsafe with valuables, etc. since the garage is not enclosed.

10/10

Exceptional

29 Jul 2026

Sarah

When we arrived at 4pm for check in the room wasn’t ready, we waited a few minutes and once we entered room it wasn’t that clean, food was left in the refrigerator. When I spoke to the manager he said they’ll do a deep clean the next morning because they didn’t have another room to move us to. The manager was very nice and he kept his word and everyone at the front desk was helpful and very nice. The continental breakfast was very nice. So after that little mishap I would definitely stay there again.

4/10

Poor

28 Jul 2026

Antonio

The sink took a while to drain, the hot tub was not hot it was Luke worm the maintenance man was rude. I'm not staying at none of Best Western facilities any longer.

6/10

Pleasant

27 Jul 2026

Aisha

The rooms were spacious, but cleanliness could have been much better. There were marks on the bedsheets and pillows, the A/C didn't work well, and the bed was very uncomfortable and lumpy, making it hard for my kids and me to sleep.

Breakfast was okay, and the gym was nice, but the hot tub was small and not very appealing. The biggest issue was the parking garage—not enough spaces, and the garage entrance to the hotel elevators didn't work, so we had to walk outside to the front entrance.

6/10

Pleasant

27 Jul 2026

Araceli

our room was not clean. The sink had hair and clogged The towels look dirty the floor was dirty it looked like it was not even touch by housekeeping . One of the cabinets had ketchup stains all over. We didn’t complain because we check in late.
Staff was good. We didn’t try the breakfast nor the hot tub.

8/10

Excellent

27 Jul 2026

Rob

My wife and I just needed a place to sleep as we were help our oldest move into an apartment. The room was nice except the fridge leaked in the middle of the night and our floor was wet. It was on the more expensive side because of my late booking and the parking was full so we had to park on the street. They refunded our parking fee for the night.

8/10

Excellent

26 Jul 2026

Hector

N/A

10/10

Exceptional

24 Jul 2026

Genaro

Clean room breakfast

6/10

Pleasant

24 Jul 2026

tokunboh

I liked the free breakfast. That’s a plus if you have kids. Staff was friendly and helped me quickly checking in and out.
What I didn’t like is the parking. If you have a larger vehicle it’s hard to find a spot in the parking garage

8/10

Excellent

24 Jul 2026

Virginia

Hot tub was warm but the jets weren't working. Could've been user error.

8/10

Excellent

24 Jul 2026

Josefina

Buena ubicación , cómodo ,ofrecen desayuno , solo estuvimos un día, solo el estacionamiento están muy reducidos los espacios y tienen cargo extra ,

10/10

Exceptional

23 Jul 2026

Nireitha

The rooms were great, bed was very comfortable and breakfast was good.

10/10

Exceptional

23 Jul 2026

Joe

Very attentive staff. Clean rooms. Great location

10/10

Exceptional

23 Jul 2026

Maria

My kids loved the breakfast.

2/10

Poor

21 Jul 2026

Sergio

I did not know that i was charged for parking at your guys location, if i wouldve known that i wouldve parked somewhere public, ive always been a best western customer and now knowing this i will no longer be staying here….

Partner

6/10

Pleasant

20 Jul 2026

Sam

The room was spacious and the staff was nice. The only complaint I have is the parking. The parking garage have small spaces so a lot of people decided to double park with their trucks and suv. I have a mini van and was able to squeez into a parking space but I had to really squeez in between my car and another car to get out of my car.

Family_with_children

6/10

Pleasant

19 Jul 2026

MASEEH

It was okay.
Too expensive for their ranked star.
But comfortable anyway.
The location was also good. We could walk around and go to the beach without needing a ride.

Friends

10/10

Exceptional

19 Jul 2026

luis

loved the breakfast
and room

Friends_and_family Family

2/10

Poor

16 Jul 2026

Lincoln

My stay at this Best Western was an absolute disappointment from start to finish. The room was poorly maintained, with numerous chips, scratches, and signs of neglect. The bathroom was unacceptable, with significant staining around the tub, and the shower had either a clogged showerhead or terrible water pressure. The towels smelled strongly of chlorine, the refrigerator was dirty, and I even found food left in a cupboard by a previous guest—clear evidence that rooms are not thoroughly cleaned between guests. Before leaving for the day, I notified the front desk before 9AM that I would be out, yet when I returned around 8PM my room had not been serviced. I was simply told there was no housekeeping staff available to clean it. The complimentary breakfast was among the worst I have experienced; virtually everything was poor quality except the waffles, which were acceptable. The coffee was terrible, and the coffee station was dirty and poorly maintained. The staff were generally cold, indifferent, and minimally present. My room was also located near the ice machine, resulting in constant noise, and the room above had children running around well past 11:00 PM. I reported the disturbance to the front desk, but nothing was done. Between the poor cleanliness, lack of housekeeping, deferred maintenance, excessive noise, and indifferent customer service, this was one of the worst hotel experiences I have had. I would not stay at this Best Western again and cannot recommend it.

Self

10/10

Exceptional

13 Jul 2026

Isabel

Expensive for an older hotel but overall i did enjoy our stay! Staff was amazing and helpful!

4/10

Poor

12 Jul 2026

Alfred

Dirty carpet. Smelly elevator. The lighting in the room was sterile and uninviting. The breakfast set up was confusing. I couldn’t find the coffee machine because it was behind a wall. Dead mouse on the sidewalk but this is not hotel’s fault.

The sheets were very clean but the mattress was not supportive.

All this would be acceptable if it was $75/ night. The room was a little over $300/ night.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Socorro

I liked how everything was close. Housekeeping can be improved. I found old cookies and my sister n law had old fries in her closet.

Family_with_children

6/10

Pleasant

10 Jul 2026

Timur

Overall it was a decent place to spend the night close to Santa Cruz Boardwalk. The suite was roomy, but the layout was not great. The sinks are in the room and very inconvenient to use when the rest of family still sleeps. The bathroom is tiny and the shower poorly designed, no tub. When I got in the shower late evening, I discovered there was no soap and shampoo in the tubes. Had to send my wife to front desk to request one. Breakfast was useless - poor selection and cheap ingredients, even the coffee was disgusting. Paid parking and you have to sign a bunch of liability waiver forms for the hotel not being responsible for belongings inside. If it’s not safe, add a gate! It adds a lot of unwanted anxiety to visitors.

Family_with_children

10/10

Exceptional

07 Jul 2026

Griselda

This was a great location. The staff was very freindly. The room was a great size, did not expect it too be. Breakfast was good. Having parking is a plus in Santa Cruz.

Family

6/10

Pleasant

05 Jul 2026

Berenice

The hot tub was not what I expected. Very small. Area surround by concrete walls. Breakfast was good. Rooms were clean but do need some updating

Family_with_children

8/10

Excellent

05 Jul 2026

Guadalupe

Clean room, breakfast was good, very friendly staff.

Family_with_children

10/10

Exceptional

05 Jul 2026

Lisa

Love our stay! We stay here every year on our annual Santa Cruz trip and it never disappoints

Family_with_children

10/10

Exceptional

01 Jul 2026

Monica

From parking to front desk to a super clean room and then a nice breakfast. It was all great. Thank you Best Western for accommodating our family as well as our dog. Kudos!

Friends_and_family Family

4/10

Poor

30 Jun 2026

Claudia

Given a room that was assigned to someone else .

10/10

Exceptional

27 Jun 2026

Jose juan

Very nice. The best

6/10

Pleasant

25 Jun 2026

Jessica

False advertisement about having a pool, there’s only a hot tub which was nice could have been clean. Ice machine is out of order on the floor my room was on that’s an inconvenience! The ac unit was old and not blowing enough air out! It was spacious and nice in the room!!

Partner

10/10

Exceptional

25 Jun 2026

Willie J

Breakfast selections were adequate.

6/10

Pleasant

23 Jun 2026

Angelica

I’m wanted my room clean my entire stay and told the staff upfront, they never cleaned it. My remote control didn’t work, I didn’t bother to tell them though, Parking you 16 dollars per night, they didn’t mention in beginning so no choice but to pay, otherwise its decent place. I was haunted at night :/ be ware.

Family_with_children

10/10

Exceptional

22 Jun 2026

Helen

The staff was friendly and helpful. The rooms were clean and spacious although we were given an ADA room so I can't compare to the regular rooms. Breakfast was buffet and had as assortment of breakfast items. The location was about a 15 minute walk to downtown.

Friends_and_family Family

4/10

Poor

22 Jun 2026

Helen

The small fitness room was smelly with no ventilation, simply equiment. Disappointed! The king size bed room was smelly and old which needs renovation. Can't open the window which makes the room very stuffy even wiith the AC on. The bathroom was old not pleasant.

The bed wooden box scratched my leg when walking pass it to bed which was placed too closed to the wall. The whole room was not decent at all.

However, the front desk staff at the night switch was very friendly and helpful providing toothpaste to me that I forgot to bring.

Partner

2/10

Poor

22 Jun 2026

Hector

I was very disappointed with my stay at this hotel. The room was not properly cleaned, and the bedsheets were dirty, with visible stains and dirt on them. I had to contact the front desk and request clean sheets, which should never be necessary when checking into a hotel.

The complimentary breakfast was equally disappointing. There was no coffee available, the food was greasy and of poor quality, and when we politely asked for coffee, the employee serving breakfast seemed irritated and responded with a bad attitude. Good customer service goes a long way, and unfortunately, that was lacking during our stay.

For the amount we paid, I expected much better accommodations and service. I've stayed at other hotels that charged less and provided cleaner rooms, better breakfast options, and friendlier staff. Overall, this stay did not meet basic expectations, and I would not choose this hotel again.

Family_with_children

2/10

Poor

22 Jun 2026

Maria

room was stuffy, bedsheet had hairs on it, no operator answered x 3 days. we had to clean the aircon filters so dirty.

food was okay, parking lot is always full daily and very compact

Family_with_children

8/10

Excellent

21 Jun 2026

Lisa

We were in Santa Cruz for UCSC graduation. This hotel was conveniently located, and we enjoyed having the gym. Our room was spacious. It was ridiculously expensive for what it was - maybe because of graduation?

Family

10/10

Exceptional

18 Jun 2026

Jolene

Amazing breakfast enjoyed are stayed

6/10

Pleasant

16 Jun 2026

JEFFERY

It worked for us as a last-minute booking, but don’t expect much.

Partner

10/10

Exceptional

15 Jun 2026

Karina

Great experience

Family_with_children

10/10

Exceptional

13 Jun 2026

Gurinder Pal

Staff , location , everything

6/10

Pleasant

11 Jun 2026

Elsie

Not worth rating

10/10

Exceptional

10 Jun 2026

Raquel

We enjoyed the location & and was a quick drive to Boardwalk or Downtown. King bedroom suite w/ balcony was very spacious however balcony faced busy street so there was alot of street noise & not very relaxing but it did make overlook spa. Breakfast had a wide variety to choose from & the potatoes were very yummy. Overall would stay again. Ample parking so never an issue if there would be enough spaces.

Family

10/10

Exceptional

08 Jun 2026

Andrea

Loved the lady Crystal that checked us in. She was so informative and polite. Give her a raise!

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Claudia

It was wonderful, I would definitely stay again.

6/10

Pleasant

07 Jun 2026

Jessica

Check in desk didn’t thoroughly explain what the deposit was for and how much it was. I wasn’t aware they charge $16.50 a day for parking which is unheard of and a sneaky way to get more money out of you. Elevator certification was expired in 3/27/2025 which is alarming. The door to the parking lot is open for anybody to come in or out of the property. It has a key sensor for you to swipe your room key but I guess it’s just there for decoration. Room had specs of mold in the bathroom by the shower and did not look clean.

Family_with_children

8/10

Excellent

04 Jun 2026

Domitila

I love it that it was clean without harsh smells or any stains.

Partner

8/10

Excellent

01 Jun 2026

Babita

The hotel staff is very helpful and friendly. Everything was walking distance which made staying here very convenient.

Self

10/10

Exceptional

28 May 2026

Janette

Great location
The room was clean, staff was helpful.

Partner

10/10

Exceptional

27 May 2026

Jackson

Clean room

Self

4/10

Poor

26 May 2026

Mark

We didn't really enjoy our stay here. They could not do an early

10/10

Exceptional

26 May 2026

Aninda

Clean room.

Self

10/10

Exceptional

25 May 2026

cayetano

Over all I will give them a 9 from 1 to 10
Just a couple of things that I would like to mention that the bathroom didn’t have body wash or soap for taking a bath. I called to asi for more body wash but nobody answer the phone.
TV programs is base on advertisement it need to be add Netflix or acces to TV apps from our personal apps.

Partner

10/10

Exceptional

25 May 2026

Massimo

Clean. Easy parking. Not too close to downtown. Included breakfast which I did not expect but that made hope for an expresso and croissant instead got sausages.

Family

10/10

Exceptional

24 May 2026

Peggy

The place is truly a hidden gem. Suites were spacious; breakfast was great. The facility was immaculate. I thought that my bill was a mistake--so reasonable. Easy access to downtown.

Friends

4/10

Poor

24 May 2026

Martin

To start: parking is tight. I hope you're driving a \"Smart Car\". Check in??? park first and then try to find the elevator (there's only one for this 3-story building), if the elevator breaks down then you're using the stairs. Only 1 luggage caddy so you mite have to wait to get your luggage to the 3rd floor. The rooms are nice though, but our room ): the draws on the dresser kept opening by themselves so I had to get some tape from the front desk to tape them shut. The closet door would not close all the way unless you put your back into it. And now for the toilet ): it would not flush without some extra help. Thank the good Lord that I have a brain. I should have gotten Plumbers Pay for this; to flush the toilet you had to push down on the handle and hold it for awhile. let it up and do it again and then repeat the process. It took at least 3 times of flushing to clear the toilet. To say the least, I was not happy with this hotel and I will never stay again!

Partner

10/10

Exceptional

22 May 2026

April

We had a wonderful stay; 4 nights Easy parking, newly remodeled rooms, comfortable bed, friendly staff. Easy access to all that Santa Cruz has to offer. The daily breakfast was wonderful, serving hot food, and fresh waffles. Our check in was smooth with a wonderful hotel manager. Highly recommend this hotel

Partner

10/10

Exceptional

18 May 2026

Jessica

So impressed!!! Ok so I really just booked this place cause it was cheap and we were gonna need a place to sleep for our mini family trip.
It was so great.
My kids literally thought it was the best thing ever that the hotel had a living room area. The breakfast was delicious, and every staff member we had contact with was sooooo incredibly friendly.
We loved the hot tub!

Friends_and_family Family

10/10

Exceptional

13 May 2026

Johnny

I always enjoy staying here. The rooms are always super clean. I’m usually able to check in a little earlier than the actual check-in time. Parking lot is very well lit up and safe. I’ve never had any issues and will continue to stay here.

Self

10/10

Exceptional

10 May 2026

Fred

Great

Self

8/10

Excellent

07 May 2026

Janiece

The property was great and the staff was helpful and it was very quiet ! Checking in was easy and fast as well as checking out, There’s a safeway nearby and food locally too, it’s about a 8 Minute drive to santa cruz and a 20 minute walk. I booked the suite room and it was beautiful, just make sure the jets work because mines didn’t 😢

Partner

10/10

Exceptional

26 Apr 2026

Chelsey

Loved our stay here. Super clean, very vibrant atmosphere and vibes. Staff were very accommodating and welcoming. Parking wasn’t the greatest, but reasonable and effective. Walking distance to a lot of great spots in Santa Cruz! Would love to stay here again. 😊

Partner

6/10

Pleasant

26 Apr 2026

Jorge

The room was not clean, bath had sand? Pull out bed sheets looked dirty, the extra blanket we asked for had hairs (im bald). Morning waffles was nice tho. The room had a window by the door - and light from the hall came in. Idk was an odd place but i needed the room and it was large, parking was not included.

Family_with_children

10/10

Exceptional

24 Apr 2026

Eduardo

Good location, close to freeway, clean, on-site parking.

Partner

10/10

Exceptional

17 Apr 2026

Eunice

Clean room, great location.

10/10

Exceptional

15 Apr 2026

Jose J

Bedroom was super nice. Breakfast was good also. Very nice clean hotel.

Partner

10/10

Exceptional

14 Apr 2026

Nicole

Spring break vacation here was great, met all my expectations. Thank you!

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Cassandra

Great staff, breakfast was delicious. The only issue would be parking.

Friends_and_family Family

4/10

Poor

12 Apr 2026

Sara

As we entered the room we found cobwebs. The door to the room had big gaps so the light from the hallway came through to the room unless you covered it with a towel. I called the front desk and was informed that there were no other rooms. That evening there was a spider crawling around above one of the beds. The following day as we were getting ready for bed we found a tick. At that point they finally moved us to another but not after I told the front desk that we needed to move.

Family_with_children

8/10

Excellent

12 Apr 2026

Sharmi

Great breakfast

2/10

Poor

08 Apr 2026

james

One of the worst continental breakfast I have ever had. The bare minimum. The hotel was overpriced. Staff appear to be over work. The pictures on the website were not reflective of the hotel. The hotel renovations were a quick cover-up.

Friends_and_family Family

4/10

Poor

08 Apr 2026

james

The property did not reflect the pictures. The hotel appears to be recently renovated however, the renovations look like they were partially done. The hotel was also falling apart in many areas. I would not recommend this place unless it is truly a budget.

Friends_and_family Family

6/10

Pleasant

07 Apr 2026

Kelli

One TV in the room didn't work. We got woken up from a fire alarm one night, and had no instructions from the staff on what to do. Jets in the hot tub didn't work when we tried to turn them on. However, the staff were great, and the room was good. The location was pretty good.

Partner

8/10

Excellent

30 Mar 2026

Salomon

No attendant at the breakfast area, messy tables

Family_with_children

10/10

Exceptional

30 Mar 2026

Edward

Everything was great but the pelows

6/10

Pleasant

27 Mar 2026

Malaika

There were ants in my room. Staff was great and gave us another room. However, that room had a used rag on the floor of the shower. So, I won’t be staying there again,

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

Jeannette

Staying at the Best Western Plus All Suites Inn in Santa Cruz was a real treat. Jennifer was both welcoming and focused on attending to the needs of the guests. Ten stars for her as well as for the property!

Self

8/10

Excellent

24 Mar 2026

Jálon

I rn

10/10

Exceptional

22 Mar 2026

Iryna

Clean room, quiet, good location, good food

6/10

Pleasant

21 Mar 2026

Pinakin

ok rooms, ok breakfast. parking was below par

Partner

4/10

Poor

20 Mar 2026

shankarjith

The room was good but the car parking garage, the lift and stair case areas was stinking while we were there.

The bathroom was clean enough but the water comes out of shower was so strong where kids cannot shower by themselfs.

The laundry system was horrible. No coin operated available. Instead we need an app to install in our phone which was so complicated and not user friendly.

These are few negative points I would like to highlight.

Family_with_children

10/10

Exceptional

20 Mar 2026

Cameron

This place is amazing, helpful staff, well kept property in a good location. And a great value.

Partner

4/10

Poor

20 Mar 2026

Martha

Hallway of my room was dirty . Pizza topping was left by my room door for days … no staff came by and cleaned it

Partner

10/10

Exceptional

17 Mar 2026

Shyann

Amazing

4/10

Poor

17 Mar 2026

Cynthia

Our stay was unfortunately pretty disappointing. We were initially checked into a room right next to the ice machine, and after realizing how noisy it was, we specifically requested to be moved further away. To our surprise, the new room ended up just as close—if not closer—to the ice machine. Throughout the night, we were woken up multiple times by guests coming and going for ice, which made it really hard to get any rest.

On top of that, the room itself had some issues. There was no body wash provided in the shower, which was inconvenient, and while the towels smelled clean, they were visibly stained, which didn’t leave a great impression.

Overall, the lack of attention to our request and the basic room oversights made the experience frustrating and will not be returning.

Family_with_children

10/10

Exceptional

16 Mar 2026

Paul

Our stay was amazing! Our suite was perfect! And we had a 4 and 5 year old with us so it was great to have the sitting area separate from the sleeping area!

Family_with_children

10/10

Exceptional

16 Mar 2026

Cassandra

Was a great experience met the manager and helped us with our situation with Expedia saying that there was no rooms even though I had booked already and confirmation almost sleeping in my car since 5 am and decided to call and not listen to Expedia and talked to manager and understood my situation with that happening a lot when room was available at the end. Luckily she helped us stay over the check out time and room was amazing from the room being clean and met our standards with very polite staff. Would recommend staying at best western, but unfortunately not booking with Expedia in the future for mis-understanding

Partner

10/10

Exceptional

08 Mar 2026

Glenn

Shops and good restaurants are close by.

Self

10/10

Exceptional

02 Mar 2026

Jennifer

Clean room and lobby. Stayed for only one night.

Friends_and_family Family

8/10

Excellent

01 Mar 2026

Michelle

The staff was very friendly.

Partner

10/10

Exceptional

26 Feb 2026

Kiara

Staff were super kind

10/10

Exceptional

25 Feb 2026

Kiara

Staff were amazing, they allowed me to check in early. Room was very clean!

10/10

Exceptional

24 Feb 2026

Ignacio

Very clean good breakfast and conveniently located reasonably priced A+

8/10

Excellent

23 Feb 2026

Neli

The room was clean and neat. Though a standard room, it was large. It's an all suites venue. There is no door on the shower, but the bathroom is a room. I noticed outside, the place needs some work. The siding needs replacement and my bath needed some caulking at the base. Did have fridge and microwave. Inside, the hotel is bright with scenes from other beaches, probably the Carribbean. Colorful beach decor. The staff on the phone or in person were very friendly. My wi-fi didn't have a secure connection and they couldn't figure out why. I had to go to the library to do work. Not what I had planned on doing. Hot breakfast. Nice. Pretty quiet for being at two busy streets. Dogs and children were welcomed.

Self

10/10

Exceptional

23 Feb 2026

ashlee

Staff was great and both the room and hotel was clean. Parking was easy and hotel provided a lot of nice extras. I will definitely stay there in the future.

Family_with_children

10/10

Exceptional

22 Feb 2026

Cimmaron

Soap dispenser was broken but overall had a great experience

Friends

10/10

Exceptional

21 Feb 2026

Suzanne

The hotel was clean and comfortable. The staff was friendly and helpful.