Name: Comfort Inn Beach/Boardwalk Area
Address: 314 Riverside Ave., Santa Cruz, 95060, US

2/10

Poor

31 Jul 2026

Lisa

when I reached the hotel, I booked a room for two queen beds. They gave me a room with one queen bed. They said they had no other but then they said if I come up with $100 cash but give me a suite for the two nights with two queen beds so I did then they said they couldn’t do that that they had another one with one bed I tried calling Hotels.com and you guys said you could not help me. I tried to get my money back to go elsewhere. I’m very dissatisfied in both of you guys.

10/10

Exceptional

29 Jul 2026

Kelly

Clean rooms, helpful staff, breakfast was open and ready on time! Close walk to the boardwalk!

10/10

Exceptional

28 Jul 2026

Troy

The staff is really nice and it is close to the beach.

8/10

Excellent

23 Jul 2026

Deanna

Liked everything about the trip. The vending machine didn't work to get waters.. that's why I have a 4.

6/10

Pleasant

21 Jul 2026

Dawn

Excellent location near the beach and boardwalk. The parking is very tight, so bring a smaller car if you can. Lobby closes at 9, which is a bit inconvenient. Overall we had a great time in this location.

Family

8/10

Excellent

12 Jul 2026

Gabriela

Easy walk to the Boardwalk

Family_with_children

8/10

Excellent

09 Jul 2026

A

Nice clean rooms, polite staff, decent breakfast selection, close to the beach and boardwalk. No lift if you have mobility problems ask for a ground floor room, I would recommend staying here.

Family

8/10

Excellent

04 Jul 2026

Garry

Clean

10/10

Exceptional

03 Jul 2026

VANESSA

Perfect location for when visiting the boardwalk.

Partner

10/10

Exceptional

03 Jul 2026

Teresa

The staff were super helpful and friendly. We were 2 short blocks from the main entrance to the boardwalk. We had a wonderful hot, fresh breakfast each morning. Sausage, eggs, fresh make your own waffles. The pool was small but clean. There was plenty of hot water and clean amenities in the room. Would definitely stay there again.

6/10

Pleasant

03 Jul 2026

Branden

The hotel's location is excellent and very close to the boardwalk, which was definitely the highlight of our stay.

We booked a room with two queen beds, but it felt extremely cramped with very little extra space to move around. One of the beds was positioned only a couple of inches from the air conditioning unit, making the layout feel awkward. There was also a very small table that was difficult to use due to the limited space.

While the rooms appeared to have been recently updated, the quality of the workmanship left much to be desired. For example, the bathroom had clearly been renovated, but areas where repairs were made were simply filled with white caulk that didn't match the wall color and was applied unevenly. The finishing touches made the renovation look incomplete and unprofessional.

Parking was another disappointment. Although the hotel advertises parking, the available spaces are extremely limited. During our stay, the night manager even parked in a clearly marked no-parking handicap van access area, which was concerning and reflected poorly on the property's management.

On a positive note, the complimentary breakfast was decent and offered a good variety of options.

Family_with_children

6/10

Pleasant

02 Jul 2026

Kari

Great location but definitely just a standard hotel and the rooms were quite small.

8/10

Excellent

30 Jun 2026

Patricia

3 minute walk to the boardwalk. Enjoyed the stay

Partner

8/10

Excellent

29 Jun 2026

Cheryl

The property was a short walking distance to the Boardwalk and beach.

Partner

8/10

Excellent

22 Jun 2026

heather

Breakfast was simple and easy for my family

Family_with_children

10/10

Exceptional

21 Jun 2026

Antonio

Rooms were really clean and beds super comfortable and also staff was super nice and breakfast was bomb as well lol !

Family_with_children

6/10

Pleasant

19 Jun 2026

Baltazar

Room was okay. Needs to be cleaned more because there is left over hair and dust from previous stays and also there is hair in the tub, as well as the toilet was not cleaned and there was hair dust on top of the toilet seat cover. Breakfast was good but when we got there to check in there was still eggs and food from the morning and hopefully it wasn’t used for the next morning. Staff was friendly. And it’s very close to the boardwalk and it’s 1 to 2 minute walk.

Family

10/10

Exceptional

15 Jun 2026

Serena

Very friendly staff and they allowed me to check in early. Very quick and helpful.

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Natalia

Very close to The Boardwalk! Breakfast was good!

2/10

Poor

11 Jun 2026

Peg

Beds are horrific. Staff is late to open office in morning. Room smells. Pool is dirty. Pics on website are not honest. Avoid this place.

Partner

10/10

Exceptional

10 Jun 2026

Lucia

The location was perfect, very close to the beach and attractions.

Partner

8/10

Excellent

10 Jun 2026

Shannon

Breakfast same two days in a row still good and kept up pretty well
Loved Santa Cruz
Mexican restaurant right next to it is really good food

Friends_and_family Family

6/10

Pleasant

02 Jun 2026

Sheila

The rooms were too tight, and small. has to squeeze through by the bed to get to the bathroom and sick area. Bed was comfy, but then pillows were lumpy and just to soft for my comfort. When we pull back the sheets to get ready for bed, there were what looked like either blood stains or coffee stains, not really sure, but where the stains were, it most likely was blood. And when we left for the day, we didn't leave the sing on the door, so we could get maid service, but it look like she just refolded the same towels and put them back on the towel rack and she didn't empty the trash or make the bed. so yeah. but the positive side is it was like 5 mins. t the board walk and beach. Their breakfast wasn't that great, we ate waffles the whole time and coffee. the eggs were not good, and at times the sausage wasn't cooked all the way. and their juice dispenser was down, so no milk or juice. But they did have cereal, with no milk. they had yogurts and fruit I guess, but we never saw any fruit and toasts, one type of bread only. So for the price we paid , was to expensive and not worth that much. We paid $589 for two days.

Partner

8/10

Excellent

05 May 2026

Mauricio

Yes

Friends_and_family Family

6/10

Pleasant

28 Apr 2026

FENG LING

Bathroom too small and it’s a little challenging to get in and out to open and close the door.

Swimming pool is super small. It’s really only for little kids.

Breakfast is okay. Simple and easy to just eat and go. Not much variety.

Walking distance to the beach, it’s very convenient.

Family_with_children

10/10

Exceptional

27 Apr 2026

Katherine

I did not stay for the breakfast but the eating area was clean. The bed was very comfortable and the staff was very nice

Family

10/10

Exceptional

24 Apr 2026

Shirley

Super close location to the boardwalk and super friend staff named Kirti made everyone feel welcoming. Rooms are clean and decent. Breakfast was simple and decent.

Friends_and_family Family

6/10

Pleasant

13 Apr 2026

Alice

We were met by a friendly manager during our late check in, but this definitely overall felt like a very cheap hotel experience (TBH saving money was the priority when we booked). We would not stay here again. The beds were very comfortable and clean, but the security lock on the door was broken off, and worst of all, there was debris in the toilet water. Every time we flushed, something would appear in the water, no matter how many times we tried to clear it--including an actual small, live worm. In all the years I've traveled, even to third world places, I've never had a worm in the water. The person at the desk I reported it to did not seem concerned and just said he would tell the manager, and \"maybe something is happening with the line.\" The location is good, near a great Mexican restaurant, & the boardwalk is 3 blocks away, but the photos make it look way nicer than it is.

10/10

Exceptional

10 Apr 2026

Ma Nimfa

Clean hotel, good breakfast, good customer service

Partner

10/10

Exceptional

08 Apr 2026

Jessica

Clean room

Friends_and_family Family

10/10

Exceptional

01 Apr 2026

James

Good location and clean room. Very modernized! Good continental breakfast...waffles and sausages! Will come back!

Family_with_children

6/10

Pleasant

01 Apr 2026

Reba

Breakfast was as expected the first day. Our second day they did not serve breakfast at the stated time, we were leaving in the morning and missed breakfast due to it not opening at least 20 minutes (maybe more) late. In room coffee was not replenished for our second day, so we did not have access to coffee either. Location near boardwalk and downtown was great.

Partner

8/10

Excellent

27 Mar 2026

David

All was fine

Partner

10/10

Exceptional

25 Mar 2026

Guadalupe Angel

Está muy bien y cerca de la playa me gustó.

Family_with_children

10/10

Exceptional

24 Mar 2026

Ralph

Friendly staff great location

Partner

8/10

Excellent

23 Mar 2026

Bennett

Very good

Family

10/10

Exceptional

16 Mar 2026

Tiana

Room was clean, breakfast was decent and it was a very short walk to the Boardwalk

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Nicholas

Not the best neighbors (other guests).

Self

10/10

Exceptional

10 Mar 2026

Evelyn

Excellent location close to the beach, Boardwalk and Downtown Santa Cruz, local restaurants, great housekeeping because the room was spotless, comfy beds and in good condition, had a coffee maker, refrigerator and microwave, property well maintained and quiet, simple but ample options for free breakfast, staff was friendly and helpful, rates were reasonable for our weekend stay, would stay here again and highly recommend!

Friends_and_family Family

6/10

Pleasant

09 Mar 2026

Shawna

Walls are thin. We could hear people on the other side. Our heater broke on the 1st night there. Shower and sink didn’t drain well.

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Javier

friendly staff and very helpful. shops within walking distance. i would definitely go back there again!

Partner

8/10

Excellent

03 Mar 2026

Esther

Right next to the boardwalk, super convenient and close if you are vacationing for the boardwalk and beach and 5 minute driving to Santa Cruz downtown and metro center.

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Marjorie

Nice staff

8/10

Excellent

27 Feb 2026

Eleonor

Accommodating staff.

10/10

Exceptional

21 Feb 2026

Tara

Amazing!

Partner

10/10

Exceptional

19 Feb 2026

Raymond

Awesome area & friendly staff thank you for the hospitality!

Friends_and_family Friends

10/10

Exceptional

16 Feb 2026

James

Excellent customer service by Comfort Inn staff.

8/10

Excellent

15 Feb 2026

Phaivann

It was affordable and so close to the boardwalk.

8/10

Excellent

30 Jan 2026

Bethany

Room was decently clean, staff was very nice and accommodating, but breakfast is definitely lacking with no hot foods. Great place otherwise especially for the location.

Business Self

10/10

Exceptional

25 Jan 2026

Charlene

It was ok

Leisure Family_with_children

8/10

Excellent

21 Jan 2026

Martin

Él personal es amable

Partner

10/10

Exceptional

19 Jan 2026

liana

Clean room nice staff

Leisure

10/10

Exceptional

18 Jan 2026

Jillian

Parking was very limited, but the room was clean, staff was very helpful and the breakfast provided was great!

8/10

Excellent

01 Jan 2026

Jaiden

Super friendly staff and very close to the boardwalk. The walls are very thin though so
you can hear your neighbors conversations clearly.

Partner

2/10

Poor

31 Dec 2025

Georgina Gonzalez

The room was super small, the photos on the website looked better than in reality, it smelled strongly of bleach, the hotel is in a central location but the hotel itself is terrible.

Leisure Family

10/10

Exceptional

28 Dec 2025

Debra

Breakfast has gone downhill. No eggs, no pastries besides tiny dry muffins

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Sarah

Great location to the Boardwalk. Only a few blocks from restaurants. Overall great choice.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Miranda

Staff was friendly and room was clean!

Leisure Family_with_children

8/10

Excellent

29 Nov 2025

Marcus

The staffs are friendly and good service.

Partner

10/10

Exceptional

23 Nov 2025

Kao

I would definitely go back. We've got there early and it was for anniversary. They acommated us and check us in early with no fees. The pool was closed but they opened it up for us. Love the management

6/10

Pleasant

19 Nov 2025

Dayna

Room was clean except for the fact we seen a lot of little hairs on the bed. The shower head was horrible .

Leisure Partner

8/10

Excellent

10 Nov 2025

Marilyn

One of the comforter was dirty.

Business_and_leisure Family

10/10

Exceptional

07 Nov 2025

Annemarie

The staff was amazing and the location is perfect to walk all around the Boardwalk and Wharf!!!

Leisure Partner

10/10

Exceptional

04 Nov 2025

Kelly

Room was spotless. Friendly desk clerk

Leisure Partner

4/10

Poor

30 Oct 2025

Lisette

We found hairs on the bed that were on the sheets and pillows, sand/dirt between the sheets, and the water in the tub wouldn't drain. The manager/front desk guy said he’d change our room but never did. The parking situation is terrible as well with very sparse areas to park. Thankfully we only stayed for one night. Never again!!

Leisure Family

6/10

Pleasant

29 Oct 2025

Richard

some sand on the floor. Light on left side of the bed did not work.

Partner

8/10

Excellent

26 Oct 2025

Mario

Front desk staff was friendly and it was easy to check-in. Parking was easy as well, our room was clean a bit small but doable. The only thing that we were disappointed about was the pool which was not open and we were looking forward to spending sometime enjoying the pool. But overall our stay was great!

Business_and_leisure Family_with_children

10/10

Exceptional

19 Oct 2025

Silvia

Clean room, parking and great staff

Leisure Partner

10/10

Exceptional

18 Oct 2025

Kimberly

We arrived after midnight, the staff were friendly and quick to get us to our room. Breakfast was hot and delicious. Limited parking.

Leisure Family_with_children

8/10

Excellent

13 Oct 2025

Jolee

The beds were really comfy and it was right next to the boardwalk.

Leisure Family

2/10

Poor

11 Oct 2025

Ivan

Front desk staff rude. Our rooms were not cleaned properly. Also in the middle of the night my Tesla recorded someone trying to break into my car and did capture him opening someone else’s vehicle and stealing. I was also charged extra for a towel t used after going to the beach and they considered it damaged. This stay was not satisfactory.

Leisure Family

10/10

Exceptional

11 Oct 2025

Patricia

Sister trip

The young man at the front desk was very patient and accommodating. The room was clean and comfy. We’ll definitely be back.

Friends_and_family Family

6/10

Pleasant

08 Oct 2025

Steven

Clean but dated. Totally adequate.

10/10

Exceptional

01 Oct 2025

Mollie

Super clean! Free parking! Free Breakfast!

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

James

Clean room and property. Short walk to the boardwalk but virtually everything was closed.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Maureen

Review

The staff were nice. The lobby and room were clean. The size of the room was smaller than the picture depicted. It was quite noisy in the morning. The room was comfortable.

Friends_and_family Family

6/10

Pleasant

14 Sep 2025

April

Close too everything!

10/10

Exceptional

07 Sep 2025

Rita L

They were very accommodating, friendly and very close to boardwalk

Leisure Family

6/10

Pleasant

02 Sep 2025

Annette

No elevator so hard to take luggage upstairs

10/10

Exceptional

02 Sep 2025

Joelina

Super close to the boardwalk and walkable.

Leisure Partner

4/10

Poor

01 Sep 2025

Velia

The bed covers had blood stains. And the shower pressure was so mad it took for ever to shower it was jus like a drizzle.

Friends_and_family Family

2/10

Poor

28 Aug 2025

Gabrielle

Location was the only thing that was positive

Business

10/10

Exceptional

23 Aug 2025

Joe

Patel was very helpful and cool asf. Brekky was pretty good too. 😺 #kachow

Leisure Partner

8/10

Excellent

18 Aug 2025

Tanya

Great location, close to Santa Monica beach. Roomy apartment, great for family.

Leisure

8/10

Excellent

17 Aug 2025

Verified traveler

The hotel was great for a one night stay. It's in a fabulous position - so close to the boardwalk.

Friends_and_family Family

4/10

Poor

13 Aug 2025

NICOLE

WE WILL NEVER BE BACK!

Th are 6 of us in the family
The room had 2 bath towels.
We went to the front desk and asked for 4 more towels so we could all shower.
The front desk attendant was rude and argued about us needing 4 more towels. Saying the room had enough for us.
After trying to convince her to get 4 towels for afew mins. She grumply gave us 3!!! So my daughter and l had to share a towel!

They were also \"remodeling\" rooms all around us. Taking up all the parking spaces infront of the rooms. We were told to park in the back.
The parking was 2 cars deep, one behind the other.
Well, thats fun when a stranger parks behind us, blocking us in. The front desk closes at 7pm!
Which is supper convenient when you need help to discover which guest is parked behind you. So you and your family can head to dinner.
Going door to door asking strangers if thats their car was alittle ridiculous!

When booking, we were told we would be charged when we arrive. Well we were charged the full price when we booked. Oh well we moved on. When we arrived and checking in, l was asked for my card that was linked to the account. When asked why, because it was already charged. I was told it was to comfirm the card.
The next morning l discovered $100 was charged without my permission on my account. We went to the front desk to ask about the charge. We were tolded that its a \"security deposit, and if the room is left in the correct, we would get the full refund. And that all hotels do this\"

Leisure Family

8/10

Excellent

30 Jul 2025

Lisalyn

Location is perfect!!! Only thing that was bad is parking! If you can’t find parking in the lot they have extra in the alley way which was kind of sketchy.
But besides that everything was great!!

Leisure Family

10/10

Exceptional

30 Jul 2025

Troy

The staff are very nice and it is two blocks from the beach.

Friends_and_family Family

10/10

Exceptional

30 Jul 2025

Naidelyn

I enjoyed my stay! Very clean room and staff was very friendly and even let us check in early! Only downside was the parking and if you fail to get a spot you have to park in a alleyway behind.However, if you get a spot, its in a very walkable spot! 15 minutes away from downtown walking distance & 3 mins from boardwalk! Overall great, enjoyed it.

Leisure Partner

4/10

Poor

28 Jul 2025

Philip

Don’t be fooled by the name Comfort Inn, it just a Motel 6 on the inside.

Leisure Family_with_children

8/10

Excellent

26 Jul 2025

Kerry

Comfortable and clean

The room was very clean and comfortable. Within 5 min walking of the boardwalk. Free breakfast was simple, but good.

Partner

10/10

Exceptional

20 Jul 2025

Katie

Fantastic!

Leisure Family

6/10

Pleasant

18 Jul 2025

Jessica

Staff never did room service for the 5 day/4 night stay we were there. The parking situation is awful when I recommend parking behind the hotel because of it-unless you want your car dinged or hit or boxed in by another car!! Each night during our stay we heard a large boom noise (Like, late at night) and it was quite annoying. Not to say it’s the notes fault but forewarning, potentially.
While I enjoyed the quick walk to the boardwalk and yummy Mexican restaurant nearby, and the fact the beds were comfy, I still feel this isn’t going to be my top choice next time staying in Santa Cruz. I felt unimportant and unseen as a guest. If that means anything at all to you, I’d look into the place across the street for a bit more money.

Leisure Family_with_children

10/10

Exceptional

16 Jul 2025

Cynthia

Clean, simple, pride in management

Business_and_leisure Family

8/10

Excellent

16 Jul 2025

Stephanie

The hotel was clean. The parking at the hotel is horrible. If you have a big car or truck, you won’t fit.

Leisure Family

8/10

Excellent

15 Jul 2025

Carrie

Very close to the beach and boardwalk which is why we chose it. VERY loud street noise and fireworks right behind the hotel. The pool is cold and so small they should take it out and add parking which is tight. The ice maker was not working. The breakfast is decent and the fridge in the room works well. The workers were nice. We chose it for location which is perfect.

Leisure Family

6/10

Pleasant

14 Jul 2025

Jose

Stay was OK. Liked breakfast. Close to Santa Cruz Boardwalk.

10/10

Exceptional

13 Jul 2025

Patricia

Convienenrnt clean

Leisure Partner

10/10

Exceptional

10 Jul 2025

Mellissa Marie

Loved how walkable it was to the boardwalk. I also loved how our room smelled fresh clean the whole stay.

Leisure Family

4/10

Poor

07 Jul 2025

Verified traveler

Not highly recommended

Ok, I’m going to be honest, this place is ghetto, the pictures on the website are very deceiving. I wasn’t expecting a 5 star hotel but this place made me feel gross! They need to invest money in this place, update the paint job and the rooms, the restroom is so small that you can’t open the door all the way if you are sitting on the toilet. The parking is awful! If there are no more parking spaces in the parking lot, you have to park in the back of the alley and there are no windows for you to be able to check on your car. This place is owned and operated by foreigners, Indian people, and as most of us know, they don’t really care about the upkeep of their property. Ice machine was broken, so you had to get ice in the office, well they were scooping ice out of an ice chest. I was so grossed out by that, soda machine was also broken. The breakfast was also horrible, I left to Jack in the box, there was only waffles, boiled eggs, which someone had already peeled, gross! And a bunch of sausages! That was all, and the tables and chairs where you sit down to eat breakfast were dirty. The 2 gentlemen at the check in desk were very nice. This place just needs some upgrades. The rooms were clean but smelled like bleach. It just seems that whoever owns this property does not have any money to make improvements. Pay the extra money to stay at a better motel, if possible.

Friends_and_family Family