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Best Western Inn Santa Cruz

California Coast - CA · United States

126 Plymouth StreetView location

8.0/10Excellent1,001 Reviews
Cleanliness8.4/108.4
Service8.6/108.6
Comfort8.2/108.2
Condition8.0/108.0
Location8.6/108.6
Neighborhood8.0/108.0
Amenities7.6/107.6
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  • Business hotels
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Inn Santa Cruz

Experience the best of this laid-back beach town while relaxing at the Best Western Inn, just minutes from the bustling boardwalk, downtown, and the perplexing Mystery Spot.

This quaint, centrally-located Santa Cruz hotel is just minutes from beautiful beaches and the Santa Cruz Beach Boardwalk, featuring a seaside amusement park, dining, shops, and more. Downtown Santa Cruz, also within walking distance, is home to even more shops and events, including a popular farmers' market.

The Best Western Inn is also just three miles from the University of California, Santa Cruz, making it the perfect home away from home for visiting friends, family members, or fans of Banana Slug athletics.

Guests who want to get away from the daily hustle and bustle will find easy access to some of Northern California's most sought-after retreats, from charming Santa Cruz wineries to the giant redwoods of The Forest of Nisene Marks State Park and Henry Cowell Redwoods State Park.

Read more about this hotelShow less

This Best Western Santa Cruz hotel is also a great home base for day trips to Monterey, San Jose, or San Francisco. We are conveniently located within 70 miles of five airports - the San Jose International Airport is just 35 miles away.

For those traveling for business, we are also located close to O'Neill Brand, Cruzio Internet, Fullpower® Technologies, and Plantronics®. This Santa Cruz hotel offers amenities perfect for leisure and business travelers alike.

Our 100% smoke-free property features spacious rooms with complimentary wireless high-speed internet access, a fitness center, free local calls, and free parking. Guests start their day off right with a complimentary continental breakfast served daily.

To get started on your visit to paradise, make a reservation at the Best Western Inn today!

With a stay at Best Western Inn in Santa Cruz (Westside Santa Cruz), you'll be a 4-minute drive from Santa Cruz Beach Boardwalk and 7 minutes from Mystery Spot. This hotel is 4.9 mi (7.9 km) from Capitola Beach and 5.7 mi (9.2 km) from Roaring Camp Railroads.

Make yourself at home in one of the 28 air-conditioned rooms featuring refrigerators and microwaves. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Partially open bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Conveniences include desks and coffee/tea makers, and housekeeping is provided daily. Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

Beach nearby No elevators Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Cashless transactions are available
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Rollaway bed fee: USD 30 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    French

    Spanish

Nearby attractions

Ocean Street 0.1 km / 0.1 mi
Pacific Avenue 1.2 km / 0.8 mi
Town Clock 1.3 km / 0.8 mi
Santa Cruz Mission State Historic Park 1.3 km / 0.8 mi
Mission Santa Cruz 1.5 km / 0.9 mi
Santa Cruz Museum of Art and History 1.5 km / 1 mi
Branciforte Dog Park 1.7 km / 1 mi
Williams-Reynolds House 1.8 km / 1.1 mi
Pacific Garden Mall 1.9 km / 1.2 mi
Pacheco Dog Park 2.5 km / 1.5 mi
Boardwalk Bowl 2.6 km / 1.6 mi
Cocoanut Grove 2.7 km / 1.7 mi
Santa Cruz Beach Boardwalk 2.7 km / 1.7 mi
Santa Cruz Main Beach 2.7 km / 1.7 mi
Seabright Beach 2.7 km / 1.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 28
  • Number of floors (main building): 2
  • Suites: 3
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Multilingual staffExtra charge
  • Gym
Show 11 more facilities & services
  • Newspapers
  • Breakfast room
  • Business centre
  • Fax
  • Sauna
  • Hot tub
  • Spa centre
  • Breakfast
  • Continental breakfast
  • Non-smoking establishmentExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKING • 1 BedroomDBL.2Q-NM
    DOUBLE TWO QUEEN BEDS NON SMOKINGPhoto unavailable4 photos

    Best Western Inn Santa Cruz

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN BED NON SMOKINGDOUBLE • QUEEN BED NON SMOKING • 1 BedroomDBL.NM-QN
    DOUBLE QUEEN BED NON SMOKINGPhoto unavailable4 photos

    Best Western Inn Santa Cruz

    DOUBLE QUEEN BED NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-QN

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKING • 1 BedroomDBL.KG-NM
    DOUBLE KING BED NON SMOKINGPhoto unavailable5 photos

    Best Western Inn Santa Cruz

    DOUBLE KING BED NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE NON SMOKINGSUITE • NON SMOKING • 1 BedroomSUI.NM-4
    SUITE NON SMOKINGPhoto unavailable4 photos

    Best Western Inn Santa Cruz

    SUITE NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.NM-4

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 BedroomDBL.NM-5
    DOUBLE NON SMOKINGPhoto unavailable4 photos

    Best Western Inn Santa Cruz

    DOUBLE NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-5

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 BedroomDBL.NM-3
    DOUBLE NON SMOKINGPhoto unavailable4 photos

    Best Western Inn Santa Cruz

    DOUBLE NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-3

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE AccessibleSINGLE • AccessibleSGL.H6

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    SINGLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 BedroomDBL.H6-3
    DOUBLE AccessiblePhoto unavailable4 photos

    Best Western Inn Santa Cruz

    DOUBLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-3

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    Double or Twin Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 BedroomDBL.QN-1
    DOUBLE QUEEN SIZE BEDPhoto unavailable4 photos

    Best Western Inn Santa Cruz

    DOUBLE QUEEN SIZE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN TWO QUEEN BEDS NON SMOKINGTWIN • TWO QUEEN BEDS NON SMOKING • 1 BedroomTWN.2Q-NM
    TWIN TWO QUEEN BEDS NON SMOKINGPhoto unavailable4 photos

    Best Western Inn Santa Cruz

    TWIN TWO QUEEN BEDS NON SMOKING

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2Q-NM

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH JACUZZISUITE • WITH JACUZZISUI.JA

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    SUITE WITH JACUZZI

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH JACUZZI

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.JA

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Best Western Inn Santa Cruz

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Inn Santa Cruz

8.0
Excellent
1,001 Reviews
Cleanliness
8.4 /10
Service
8.6 /10
Comfort
8.2 /10
Condition
8.0 /10
Location
8.6 /10
Neighborhood
8.0 /10
Amenities
7.6 /10
100 reviews shown
8/10
Excellent
05 Aug 2026
Maria
The rooms look they have recently been updated, nice and clean. The staff was great and the free breakfast was great. The outside of the property could use some updating, other than that is was a great stay.
10/10
Exceptional
01 Aug 2026
Jennifer
Stayed for a night and just what we needed. Close to boardwalk and a full breakfast. Just be aware lot fills quickly in evening.
2/10
Poor
30 Jul 2026
Maria
When I arrived, they said that my card didn’t go through and my reservation was canceled, which is a lie because I called the credit card and they said no transactions was requested, I do get a confirmation when a transaction is done, and there was nothing sent to me. They told me to try another hotel and if it didn’t go through then to call them back. But the other hotel had no problem at all, the lady at the front desk was really rude and like not even acknowledged that we were there until we call her to the front desk, she tried to send us to another hotel farther away where we wanted to be, and she didn’t even try the car again when I showed up which I see it has been weird because they were not supposed to run the car. I was there anyways until I checked in so we never again go to any best western place
8/10
Excellent
29 Jul 2026
Natalie
The property was a great place to stay for the price. The staff were friendly and helpful. Free self-parking was available. The room was mostly updated and very clean. It was suitable for my family’s stay. The only downside to this property is the location. While the property is conveniently located near the freeway, the street traffic is very loud at night and early in the mornings. I’m not familiar with the area but there were also a lot of homeless on that street, so keep that in mind. Overall, I would recommend this hotel.
4/10
Poor
26 Jul 2026
Rosalinda
Nothing
I was charged in 7/20 for $357. And the. Charged again on 7/24 when I actually checked in. I screenshots from my banking account but they claimed they never did it
8/10
Excellent
21 Jul 2026
Marie
Great budget option. The rooms look like they were recently renovated and are clean. Close proximity to downtown Santa Cruz and nearby areas.
Friends_and_family Family
8/10
Excellent
21 Jul 2026
Sunreyes
:>>>>>>>>>>>>>>>>>>>>>>>>>
4/10
Poor
19 Jul 2026
Yoon
Overbooking alert
Family_with_children
10/10
Exceptional
16 Jul 2026
Sang
The room was clean and well maintained. The breakfast was delicious. The staff was friendly and helpful.
Family
8/10
Excellent
14 Jul 2026
Armando
good
Partner
4/10
Poor
11 Jul 2026
Kate
Overall felt dirty. Room had two broken lamp shades- one held up by visible tape. Stains on bed cover.
Friends_and_family Family
10/10
Exceptional
10 Jul 2026
Michael
Nice
6/10
Pleasant
10 Jul 2026
Marleny
Habitación limpia.
8/10
Excellent
02 Jul 2026
Fernanda
Staff was polite and parking was convenient.
6/10
Pleasant
01 Jul 2026
Kristy
There was a few homeless people around the property which made it uneasy to get out of our car
2/10
Poor
29 Jun 2026
Jennifer
not an ideal stay
Partner
8/10
Excellent
29 Jun 2026
Kimberlie
This hotel was clean. This is right off the freeway entrance and was sometimes noisy. The breakfast was good. If you are just looking for some place to lay your head it completes that.
Friends_and_family Family
10/10
Exceptional
26 Jun 2026
Jennifer
Easy to park, check in, and find our room! Room was spacious! King bed was comfortable and pillows also. Everything was clean. AC worked great! Motel was nice a quiet. Breakfast was great: scrambled eggs, potatoes, sausage links, waffles, toast, bagels, mini muffins, cereal & milk, yogurt machine, toppings, fruit, apple & orange juices, hot water for tea/coffee. Everything you need for a good breakfast, and at 8:00 there was still plenty (breakfast was from 6:30-9). Property felt safe, even with a few homeless people around. The Habit (burgers), a sandwich shop, and Noodle Time within 600 feet of motel! Jusr a short walk. Noodle Time has AMAZING food!!! Denny’s and donut shop across the street. Ice cream place about 10 min walk away. Great motel, for a great price. No pool, but we didn’t need one. When we come back, we will always stay here. Great job Best Western!!!
Family_with_children
4/10
Poor
25 Jun 2026
shauna
The breakfast could not eat . Not many healthy options . Way overpriced and bad location
Partner
2/10
Poor
23 Jun 2026
Jessica
Not clean, dirty underwear in our bathroom- no extra towels when we asked for them, no room cleaning
Partner
10/10
Exceptional
09 Jun 2026
jorge
Breakfast was great and so was parking.
Family_with_children
10/10
Exceptional
03 Jun 2026
Martin
Other than parking, parking is a little tight, the rooms are great. We stay at this Best Western whenever we visit the Santa Cruz area.
Partner
10/10
Exceptional
01 Jun 2026
Kilani
Room was clean and newly remodeled. Our only issue was the tiny bathroom and low shower. Otherwise, staff was friendly. Breakfast was nice, and free parking is always a bonus!
Friends_and_family Friends
8/10
Excellent
27 May 2026
Francisco
Staff excellent, room was clean, good breakfast and better coffee, parking was great. Overall it’s a very good place to stay. I need a first level room because medical reasons and always get it.
Self
8/10
Excellent
24 May 2026
Raymund
I had a pleasant stay at the Best Western Inn in Santa Cruz. The room was spacious, very clean, and comfortable. The staff were friendly and welcoming throughout my stay, which made the experience even better. The breakfast buffet was decent with enough options to start the day well.

The location is convenient and close to the main road, making it easy to get around Santa Cruz and nearby attractions. Parking is somewhat limited, so it may take a little extra time to find a spot depending on when you arrive. The only other downside is that because the hotel is located on a major road, you can hear vehicle noise early in the morning. Other than that, it was a solid stay and I would consider staying here again.
Family
8/10
Excellent
19 May 2026
Larry
Clean room easy parking
Self
8/10
Excellent
15 May 2026
Beth
Excellent Breakfast!
Staff was super friendly.
Partner
8/10
Excellent
04 May 2026
Robert
Always a nice stay.
Self
6/10
Pleasant
30 Apr 2026
Laura
Walkable to downtown: restaurants and shopping. A good basic place to stay and I would again.
Friends_and_family Friends
10/10
Exceptional
15 Apr 2026
Claudia
We would stay here again. The rooms are super Clean, the location is right of the high way but it’s quiet, the location is a 30 minute walk to the boardwalk; 5 minutes if you drive. they have private parking. Also, we really enjoyed the complementary breakfast especially the waffles, nothing fancy but enough not to have to go elsewhere and spend money.
Family_with_children
8/10
Excellent
12 Apr 2026
Sonia
I booked for 2 days with my daughter. Breakfast was offered from 6am-9am, however , I was still allowed to get coffee and some fruit as I checked out at 1030am. Staff were nice and polite and helpful. The receptionist that was on duty when I checked in was able to accommodate me to another room as my room was towards the front and I felt was too noisy. She was kind enough to change my room with no problem. Great stay!
2/10
Poor
12 Apr 2026
Rebecca
For the love of everything civil do not pay $279 for this run down motel. They did let me check in early for $30 but that’s the best I can say.
Family_with_children
8/10
Excellent
12 Apr 2026
Karen
You have to ask if you want your room attended to on a multi day stay. WiFi was weak and Verizon cell service barely there. (Don’t expect to stream a movie.) Breakfast was decent. Getting in and out of the parking area was tricky as it’s on a street that becomes the on-ramp for the highway.
8/10
Excellent
12 Apr 2026
Terri
Simple, no frills, perfectly fine. It was very clean, the towels were soft even if there were only 2 sets for a 4 person reservation, the front desk clerk was nice. Free parking, free wifi, and a decent free breakfast. Not fancy but good in all the basics
Family_with_children
2/10
Poor
10 Apr 2026
Stephanie
Terrible
10/10
Exceptional
08 Apr 2026
Cecilia
Clean room, friendly staff
Family
10/10
Exceptional
02 Apr 2026
Susan
Didn't use ammenities.
Room was clean. We basically showered, slept, and left. Thank you.
6/10
Pleasant
02 Apr 2026
Calvin
There are some things that I did not like that I would rather not say but best Western is aware of my complaints. I will say this there was two situations in which I needed maintenance to come to my room to fix a plumbing issue and the first time it took maintenance an hour and a half to make it to my room and on the second occasion, it took maintenance over two hours to make it to my room. And I get it things happen but an average time of one hour and 45 minutes before maintenance gets to your room kinda unacceptable. I’m not here to complain and just leave a negative remark. I will say at the gym on the facility is very nice and the young lady whose name I forgot who checked us in on Monday march 30 at around 3:30 was very nice and had great customer service
Family_with_children
6/10
Pleasant
29 Mar 2026
Tom
Staff was good. Room very clean. Bed needs to be upgraded. Shower had three body washes, no shampoo, no conditioner.
Self
8/10
Excellent
28 Mar 2026
Francisco
Room was clean (very important) , front desk efficient and friendly at reception, not so much as leaving in morning. Parking perfect. I needed a 1st floor room (health issues) not possible and the stairs were very big effort
Self
6/10
Pleasant
27 Mar 2026
Linda
My room was missing the chair.
Self
6/10
Pleasant
27 Mar 2026
Ruth
Room was ok for an overnight, passing-through road trip. No elevators and parking lot was very tight and limited.
Family
6/10
Pleasant
24 Mar 2026
John
Our group had 2 rooms booked right next door to each other and neither one of the toilets would flush properly.
10/10
Exceptional
22 Mar 2026
Angelo
Great breakfast staff was very friendly and helpful would would stay here again :)
8/10
Excellent
17 Mar 2026
Olivia
everything was good just the wifi when we were there was not really working right and the tv was super outdated and kinda hard to use
10/10
Exceptional
15 Mar 2026
Annette
Staff was friendly upon walk in, room smelled great and was in clean condition, house keep provided extra blanket upon request and breakfast the next day was as good as you can expect it to be. I’d book again
Family_with_children
10/10
Exceptional
08 Mar 2026
Maria
Great place for an oversight stay or quick getaway.
Family
10/10
Exceptional
05 Mar 2026
Dalaysia
Nice room
10/10
Exceptional
28 Feb 2026
Audrey
Room was clean, Staff very helpful, Breakfast room fine.
Partner
2/10
Poor
23 Feb 2026
Joseph
Staff all but ignored my existence for 15 minutes before finally checking me in. Someone tied up a whining/barking dog outside the room which persisted from 6:30am to 9am. The shower was incorrectly labeled, so hot is cold and vice versa.. though it didn't matter as the water in the room cut out altogether while my wife was showering. It didn't come back for about an hour and when it did, it was black coming out of the faucet
Partner
8/10
Excellent
17 Feb 2026
Manivannan
Friendly front office staff. Rooms are clean.
10/10
Exceptional
16 Feb 2026
James
Clean room and great staff!
Partner
6/10
Pleasant
06 Feb 2026
Alejandro
Nothing special. Just a basic room. That’s all you really need when traveling.
Leisure Family
8/10
Excellent
28 Jan 2026
Tomas
Had a very busy couple of days. Time at the hotel was mainly in the evening to sleep. Very comfortable room and bed.
Business
8/10
Excellent
28 Jan 2026
Ivy K
clean room, remodeled, friendly staff, good breakfast
8/10
Excellent
14 Jan 2026
Angela
Super clean and spacious room. Would stay here again. The only downside was traffic noise in the area.
Business Self
8/10
Excellent
13 Dec 2025
Leona
Great spacious room. Would have liked a couple of comfortable chairs. Breakfast was great.
Family
10/10
Exceptional
07 Dec 2025
Milena
Good location, reasonable price
Leisure Family
8/10
Excellent
11 Nov 2025
Tirso
Room was great and clean.
Leisure Partner
6/10
Pleasant
10 Nov 2025
Jolina
Wifi was not secured. Location is in a weird street, off a freeway exit. Good enough for the price.
Leisure Family
8/10
Excellent
09 Nov 2025
Sayuri
Extremely convenient location, extremely friendly staff, well lit parking, very clean. Only complaint is a poor shower head with little water pressure. Other than that, it was a great stay.
Leisure Partner
6/10
Pleasant
26 Oct 2025
Angela
Breakfast had a good variety.
The beds were comfortable.
The towels were very thin, the soap provided wasn’t good.
Friends_and_family Family
10/10
Exceptional
25 Oct 2025
Tracy
It was a short driving distance to everything.

Staff was very attentive. We had technical issues in our room, so we were moved to another room.

Breakfast protein choices (meat & eggs) rotated daily. We had a lot of choices.
Leisure Family
6/10
Pleasant
23 Sep 2025
Marco
The service was extremely extremely poor. To start off, during the check in, the gentleman at the front basically threw us our cards and it wasn’t until I called him out, did he apologize. Then on our third day stay, all of the lights were off basically all morning and it wasn’t until we went down to the lobby
8/10
Excellent
23 Sep 2025
Asish
Staffs listen but failed to welcome cordially. Responds ok but cleaning lady can't speak English. Cleaning schedule also once in 3-4 days - Requested many times which is not convenient. Entering and Exiting premises very tight . Need sign clear. Noisy in the night and early morning.
6/10
Pleasant
20 Sep 2025
JUN YOUNG
Breakfast
10/10
Exceptional
13 Sep 2025
Suzanne
Yaye
10/10
Exceptional
08 Sep 2025
Jesse
Great staff and the room smelled fresh and clean!
Leisure Friends
6/10
Pleasant
17 Aug 2025
Lynsey
It was loud at night with the freeway close by
Friends_and_family Family
10/10
Exceptional
16 Aug 2025
Eva
Good
Leisure Partner
8/10
Excellent
10 Aug 2025
ramona
Okay 👍
Leisure
8/10
Excellent
05 Aug 2025
Jess
Hotel was clean and glad to have a safe place,Santa Cruz crawling with homeless zombies
Leisure Partner
6/10
Pleasant
03 Aug 2025
Richard
Basic room. Food options were ok and the outside area was sketchy. Free parking and kitchen staff were great. Air conditioner was loud and made sleeping very difficult.
8/10
Excellent
01 Aug 2025
Ryan
Decent place to position yourself in for Santa Cruz. Clean and comfortable. Stayed with 2 children.
Leisure Family
4/10
Poor
01 Aug 2025
Sandeep
The toilet kept running; the hair dryer and fridge were broken. Requested for housekeeping services but never were honored. I didn’t expect that. I have stayed at different Best Western Hotel locations before but the experience here was not the best
Leisure Family
10/10
Exceptional
31 Jul 2025
Evelyn
The variety of food/drinks during breakfast, easy check-in/check out and friendly staff.
Leisure
10/10
Exceptional
22 Jul 2025
Madonna
Frontdesk staff should at least welcome guest.Frontdesk need customer service training how to welcome guest.Place is clean though.
Leisure Family_with_children
6/10
Pleasant
20 Jul 2025
Lindsey
Parking lot is extremely small, other guests were taking up 2 spots making it harder to park. The free breakfast isn’t available long enough, was told they were serving anymore and seen a few other guests walk out with plates. Beds were comfortable, bathroom was a bit small but not bad for a 1 night stay.
Leisure Family
10/10
Exceptional
18 Jul 2025
Chris
It was a wonderful experience, I only wish that my alarm wasn't set for Hawaii time!
10/10
Exceptional
14 Jul 2025
emilia
Can check in late and stuff its nice
10/10
Exceptional
10 Jul 2025
Hannah Penberthy
Perfect stay if you’re visiting the Santa Cruz board walk! The rooms very updated and very clean! The staff was very friendly and helpful!
Leisure Partner
4/10
Poor
08 Jul 2025
John
Tried this property looking for a cheap room while in town. Bed was uncomfortable, hot water wasn’t working in the shower, and mandatory checkout by 11am even though I was the only guest. Will look somewhere else next time I’m in town
Business_and_leisure Self
10/10
Exceptional
02 Jul 2025
anthony
I loved the waffles that had hearts inside during breakfast.
Leisure Partner
6/10
Pleasant
02 Jul 2025
heather
This hotel is adequate..but for the price I paid...not worth it
Business Partner
4/10
Poor
01 Jul 2025
Sophanna
I was showering and the water wasn’t running properly. Little to none came out until 10 minutes later
Leisure Family_with_children
8/10
Excellent
29 Jun 2025
Gerardo
A+
6/10
Pleasant
21 Jun 2025
Barry

What happened to our room?

We made a reservation but when we arrived we were told they could see we made a reservation but there was no room for us. The clerk checked the other hotels but they did not have us either. It took a while and we were tired but the clerk was very nice and did get us a room.
Partner
4/10
Poor
15 Jun 2025
Dennis
Asked for accessible room,got second floor( of two) end of hall. No internet,tiny bottles of shampoo,body wash,conditioner. Not enough for one use. Way overpriced. On a freeway onramp.
Leisure Family
2/10
Poor
11 Jun 2025
Martin
It was not a good stay! This hotel has been battling a water leak for years. We had to stay on the 2nd floor, I'm 68 yrs. so that meant carrying luggage up the stairs, no elevator that I knew of. The room had no soap, when I asked the hotel clerk for soap, he said they were out of soap. He found one small bar of soap, I asked for extra coffee and cups, he gave me coffee but no cups. I had to grab my own from the breakfast area. Then there was a homeless person coming into the lobby while we were checking in and she was looking for something. At breakfast time the same homeless person came into the breakfast area and started grabbing food, I'm happy that we had finished our breakfast because that homeless person was touching all the food items that others would be using later on. Bottom line... I will pay extra to stay at another hotel next time I'm in Santa Cruz. It's sad because we have stayed here many times in the past and we enjoyed our stays, but times change, and this hotel is changing for the worst. I don't recommend this hotel to anyone; they need to make some serious improvements.
Partner
10/10
Exceptional
04 Jun 2025
Audrey
Great attitude about service
Friends_and_family Friends
10/10
Exceptional
13 May 2025
oscar
Perfect stay.
Business
4/10
Poor
06 May 2025
April
Property not very clean; very noisy
Business Family
8/10
Excellent
21 Apr 2025
Bruce

good stay

It was good, clean and quiet.
Self
8/10
Excellent
21 Apr 2025
Virginia
Close to UCSC
Business Family
10/10
Exceptional
20 Apr 2025
Hector
Professional staff
Very helpful in answering my questions
Clean rooms and comfortable bedding
10/10
Exceptional
19 Apr 2025
Lianne
Room was newly remodeled and it was nice. Breakfast options were decent. Staff was also friendly.
Leisure Family
8/10
Excellent
18 Apr 2025
Prasad
The accommodation was OK but not up to the standard we expected of Best Western.
Leisure Family
6/10
Pleasant
18 Apr 2025
Anthony
The WiFi wasn’t working properly
Business
8/10
Excellent
15 Apr 2025
James
Goof
2/10
Poor
05 Apr 2025
Wendy
Stayed here last night, I will never be returning. Awful experience, rude staff and so loud you could hear everything, especially when anyone walked or knocked on a neighboring door. The area is filled with homeless people, I would not recommend this area, or this property. When I told them about my experience, they were completely dismissive and lied about their cancellation policy (I wanted to cancel my second night there so it went to waste). Save your money, go next door, or really anywhere else.
Leisure

Location & surroundings

Best Western Inn Santa Cruz
126 Plymouth Street, Santa Cruz, United States

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Best Western Inn Santa Cruz

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