Name: El Castell de Ciutat
Address: Ctra. N-260, Km.229, La Seu D'urgell, 25700, ES

10/10

Exceptional

18 Feb 2026

Danielle

C’est sans contredit le plus complet et bel endroit pour séjourner dans la région de La Seu d’Urgell! Les repas étaient absolument délicieux, le centre de mieux-être était diversifié avec ses bains et espaces repos et le personnel nous a offert un service et une attention exceptionnelle tout au long de notre séjour! La visite du château avec un employé a également été un bel highlight! Je recommande sans contredit cet endroit!

Family_with_children

10/10

Exceptional

10 Oct 2025

Lyse

This hotel is in a beautiful and quiet area. Our room was impeccable with a great view on the mountains. Our dinner at the hotel was excellent. Easy parking and very welcoming staff.

Leisure Friends

10/10

Exceptional

18 Aug 2025

Verified traveler

El hotel es perfecto, el servicio excelente. La piscina interior e exterior son grandes y tienen unas vistas a las montanas. Volveremos.

Friends_and_family Family

10/10

Exceptional

12 Aug 2025

Mirza

An absolutely wonderful find! Highly recommended for Mountain views and the service was excellent , from start to finish. Dinner in the terrace was well worth it! Swimming and jacuzzi were good. Highly recommend 👍

Business

10/10

Exceptional

09 Aug 2025

Ali

Everything here was fantastic, the staff were very friendly and the foods are very delicious, the taste of the food was new.
They took a birthday cake for my wife:) she loved it so much

Leisure Partner

10/10

Exceptional

01 Jan 2025

Khalil

Notre séjour a été extraordinaire, nous reviendrons pour une nuit supplémentaire. L'hôtel est un ensemble complet ; la nourriture est superbe, le service du personnel est de première qualité, le spa est relaxant, les vues sont à couper le souffle. Honnêtement, nous recommandons vivement à tous ceux qui s'arrêtent dans la région ou dans les environs d'Andorre de réserver cet hôtel.
Nous aimerions également remercier le personnel de la réception pour son aide lors de notre séjour et pour ses recommandations sur les endroits à visiter.

Leisure Family_with_children

10/10

Exceptional

26 Nov 2024

Deborah

Wonderful location in the mountains within easy walk to town. Very close and easy drive for a day trip to Andora. Beautiful pool and wonderful steam room to enjoy after a day out touring .
Staff couldn’t have been nicer or accommodating . Breakfast was excellent.

Leisure Partner

8/10

Excellent

13 Sep 2024

Verified traveler

Great spot

Enjoyed 2 nights.

Positives:
- Very friendly and helpful staff
- Great location. The history of the hotel site is wonderful
- The saunas were great
- enjoyed the outside pool for a few hours. Great views from the pool deck
- Room was a great size and nice view from the balcony.
- Fantastic continental breakfast.

Negatives:
- Beds were far too firm for our liking. Of course, this is all in your personal preference but we had trouble getting comfortable.
- The outdoor hot tubs were not “hot” during our stay and staff could not rectify the issue.

Overall, this
Would appear to be the best option in La Seu d’Urgell. Our understanding from the staff is that they have been open for about six months. There is some repairs to the roof ongoing, we heard nothing during our stay.

Partner

10/10

Exceptional

31 Aug 2024

Joanne

The grounds of the hotel are beautiful, and so are the views of the Pyrenees from the rooms. But, the best part of my stay was interacting with the wonderful people who worked at the hotel. The women at the front desk were friendly, knowledgable and professional. And the 2 managers that I met were the same.

They gave me recommendations on where to stop on my way back to Lisbon and also made the hotel reservation for me! The staff was quick to help and did it with a smile.

It was an excellent 3 nights and I would not hesitate to return.

Leisure Pet

10/10

Exceptional

12 Aug 2024

Catherine

One of the best hotels in Catalonia!

We stayed all over Catalonia and this was our favourite hotel by far. The views are simply breathtaking, the outside pool and jacuzzi are wonderful, the rooms are spacious and staff couldn’t do more to help us! The views alone make this hotel wonderful value! We left feeling fully relaxed and plan to come back!

Friends_and_family Family

10/10

Exceptional

10 Aug 2024

Steven

What a gem. The staff are excellent, the food is fantastic, the property full of pleasant surprises. Wish we could have stayed longer!

Leisure Partner

10/10

Exceptional

08 Aug 2024

gemma

Couldn't do enough to help

The owner couldn't do enough for us when we didn't want to leave the hotel for some food as the children were tired. They created some simple light food options for us to enjoy on the beautiful terrace.
The pools were amazing, so clean and the views were spectacular.

Friends_and_family Family

6/10

Pleasant

28 Jul 2024

zbigniew

Short stay

It Is very old hotel with no renovation
The time stop 20 years at this hotel
Location is very good
The breakfast below average
This hotel should be 2 stars not more

Partner

2/10

Poor

05 Jul 2021

ann

Hotel was closed. The Hotels.com Gold team failed

We arrived at the hotel to find it was closed.Notice on the door saying closed until 15 Sept 2021. I rang the Hotels. com Gold Team expecting them to sort a credit for this booking and for them to find us another hotel in the vicinity. The person answering the phone couldn't help and said he'd put me through to their rebooking team. After 40 mins of listening to on hold music...the line disconnected. I began the process again. I explained to the person answering the phone that I just spent 40 mins waiting to speak to the rebooking team,they apologized and said they'd put me through straight away...40 mins later the phone disconnected. I tried again,this time I asked for the agent to cancel my booking and refund me so I could make other arrangements. The said they could cancel the booking but there would be no refund as the date for free cancellation had past! I repeated the hotel is closed and I shouldn't be charged for anything. I was told the only thing he could do was put me through to the rebooking team. And guess what the phone disconnected after 40 mins . Nearly 3 hours after arriving at a closed hotel . I gave up on the Hotels.com Gold Team and made my own arrangements. Once settled in an open hotel I tried to contact hotels.com again on their chat system. The system said it couldn't help and they'd put me through to someone who could. Three days later and after leaving my phone number I'm still waiting a response..perhaps this review will prompt a response!

Partner

10/10

Exceptional

06 May 2019

Verified traveler

A high-end hoteol, not in a modern style; rather, an older, classic style. Wood, furniture, carpet in the room, turn-dwn service in the evening - that kind of thing. Lovely! The staff were friendly and helpful - overall lovely!

Leisure Partner

10/10

Exceptional

16 Jul 2018

Kathryn

We started our trip to Spain at El Castell de Ciutat. After a beautiful drive through the countryside, after landing in BCN, we were greeted by gracious staff, at the gorgeous hotel. We were jet lagged, but the hotel staff helped us orient to our new location with helpful advice and wonderful service. We had lunch in the hotel's restaurant, and were NOT disappointed. Delicious! Over the next three days we enjoyed the views, the food, the pool, and the surrounding towns. When we moved on to our next hotel, we couldn't help but be disappointed by comparison to El Castell de Ciutat! HIGHLY RECOMMEND!

10/10

Exceptional

25 Jun 2018

Verified traveler

Outstanding hotel on beautiful grounds. Very friendly and helpful staff. Great restaurant and bar.

10/10

Exceptional

19 May 2017

Anthony

Beautiful stay !

An absolutely beautiful hotel in a gorgeous position. Our only complaint was the uncomfortably hot bedroom. The staff were aware of the problem , and the manager personally apologised to every guest, what a lovely gesture ! We will definitely return.

Partner

2/10

Poor

20 Mar 2017

Needs renovatio

Needs renovation

The hotel is very old and needs badly a renovation.
I would never come back, it was not what I was expecting.
The staff at the reception were very kind.
It's close to airport and there is nothing to do around that area of the city.

10/10

Exceptional

13 Feb 2017

Leah

Excellent hotel

My stay here was a delight. All the staff we met were, without exception excellent. The rooms are very traditional in style but due to the location, it works well. The view from our bedroom was stunning.
The hotel has everything that you need and as its small, it feels quiet and relaxing. The food is very good quality and not overly priced. Little touches everyday in the room such as home made biscuits and a decanter of port on our arrival made it extra special. The spa is good and has all the services you would expect. Overall, an excellent hotel that I would highly recommend.

Partner

10/10

Exceptional

04 Aug 2016

Verified traveler

Great location with stunning view

Very relaxing, with good food in the restaurants, superb outdoor pool.

Family

10/10

Exceptional

26 Jun 2016

Alfredo

Excellent

It has been my fourth time, and it was great. It needs a little of maintenance in the jacussi wood arounds as well as the main pool.

Family

10/10

Exceptional

24 May 2016

Verified traveler

Nice hotel

Great stay. Pretty scenery.

Partner

10/10

Exceptional

28 Jun 2014

home in france

Lovely as Ever

My husband and I stayed at the hotel 20 years ago and have always wanted to return. The setting is spectacular and the staff & service
Are super. Black ink risotto as delicious as remembered. Rooms are comfortable but could do with an update....

8/10

Excellent

05 May 2013

JJ

Great Views, very nice staff, little dated.

Very accommodating. Wonderful location. Great restaurant. Lovely staff. Rooms a little dated, thought the suite
was spacious.

10/10

Exceptional

18 Sep 2012

Verified traveler

Beautiful hotel with very attentive staff

We enjoyed our stay. The hotel is lovely, very clean, spacious, with staff that are helpful and attentive.

Family

10/10

Exceptional

07 Jul 2026

Jorge

Atententos

8/10

Excellent

04 Jun 2026

Jack

Prachtige locatie/uitzicht, 30 minuten lopen naar stad met flink hoogteveschil, schone kamer, prima ontbijt, goede parking direct bij het hotel.

Self

8/10

Excellent

23 Feb 2026

Verified traveler

Habitación limpia y espaciosa, el SPA muy agradable, el desayuno muy completo, la ubicación y el entorno encantador, parking en el mismo edificio, el personal amable, aunque casi nadie habla catalán.

Partner

10/10

Exceptional

23 Feb 2026

Christophe

Chambre très propre comme tout l'hôtel. Je voudrais souligner l'extrême gentillesse du personnel de l'accueil, du restaurant....de tout le monde en fait. Je n'avais pas connu cela depuis très longtemps.
La carte du restaurant était très bien et le petit déjeuner de bonne qualité. C'est donc une valeur sûre.

Friends_and_family Friends

10/10

Exceptional

04 Feb 2026

Pablo Jose

todo perfecto

Partner

10/10

Exceptional

20 Jan 2026

Antoni

No tomamos desayuno

6/10

Pleasant

04 Jan 2026

Josep Manuel

Pienso que la relación calidad/precio no es buena. El precio es elevado para el servicio ofrecido.

Partner

10/10

Exceptional

02 Jan 2026

Victor

Si.

Friends_and_family Family

8/10

Excellent

30 Dec 2025

OCTAVIO AUGUSTO

O hotel é incrível, impecável, desde a limpeza e organização até o serviço e a simpatia de todos os funcionários. Estou realmente impressionado com a atenção aos detalhes. Notei, porém, que em dias de maior movimento e ocupação a área do café da manhã fica lotada. A opção de café no quarto é uma ótima maneira de liberar espaço mas o serviço em bandeja não combina muito bem com a decoração e qualidade do hotel (lembra um hospital). É um espaço elegante e administrado com carinho. Na minha opinião, o café da manhã deveria ser servido em um aparador/buffet com rodinhas o que sem dúvida, o tornaria mais atraente para ser consumido no quarto.

Partner

10/10

Exceptional

30 Dec 2025

JEAN-MARC

Tout était parfait. Très très bel établissement avec un haut niveau de prestations, idéalement placé au calme avec une vue imprenable sur la vallée et les montagnes enneigées. C’était top !

Leisure Partner

8/10

Excellent

30 Dec 2025

Emiliano

Habitaciones amplias y con bellas vistas. El baño tiene todos los suplementos necesarios.
En cuanto a las comidas, tanto desayuno como el menú de la cena, podría ofrecer más variedad.
El personal muy amable.

Leisure Partner

8/10

Excellent

28 Dec 2025

Miguel

Habitación limpia, personal muy amable y aparcamiento en el mismo hotel.

Friends_and_family Family

10/10

Exceptional

28 Dec 2025

Gema

Trato inmejorable, una maravilla.

10/10

Exceptional

21 Dec 2025

Alberto

Todo perfecto.

Leisure Partner

10/10

Exceptional

08 Dec 2025

JOSE

Habitacion preciosa, excelente , limpia y bien cuidada , terraza con vistas a la montaña.
Atencion al cliente excelente. EL SPA al aire libre , sauna, piscina interior inmejorable, superlimpio no se puede pedir mas
Volveremos seguros

Leisure Partner

10/10

Exceptional

08 Dec 2025

Raul

La habitacion estaba perfecta. El restaurante y si xef lo mejor cenamos de maravillq, desayuno excelente

Leisure Pet

10/10

Exceptional

02 Nov 2025

jean charles

Génial

10/10

Exceptional

17 Sep 2025

Emmanuel

Fin de vacances

Un hôtel avec beaucoup de charme et de chaleur ou il est bon séjourné pour profiter de ses installations et de la petite ville de la Seu d'Urgell. Un personnel très disponible et souriant, avec une mention spéciale pour Frederico.

Partner

10/10

Exceptional

24 Aug 2025

Christophe

Tout le personnel est très aimable, souriant, facilitant ce qui a aussi rendu notre séjour très agréable !
Enfin massage très professionnel 👍

Partner

8/10

Excellent

14 Aug 2025

jose

Esta en obras y cuando llueve entra agua en las habitaciones

Partner

4/10

Poor

13 Aug 2025

Sergio

Tiene mucho que actualizar. Es un lugar con muchas posibilidades, que actualmente no está a la altura. Habitaciones anticuadas y zonas comunes para actualizar. El equipo humano muy amable y atento.
Cuando mejoren sus instalaciones volveré, un lugar idílico, en un entorno privilegiado.

Leisure Partner

8/10

Excellent

08 Aug 2025

Pedro

Hay que mejorar para ser un 4 estrellas

El hotel en sí está situado en buen lugar para desconectar y sin ser una zona masificada de turismo extranjero pero le hace falta mantenimiento. Zona jacuzzi y demás está un poco dejado. La habitación grande y no le falta detalle. Camas cómodas aunque solicité de matrimonio y no fue así para ser un 4 estrellas le falta ganarse esas estrellas

Partner

10/10

Exceptional

15 Jul 2025

Lucas

LUCAS

ACCUEIL chaleureux par les dames de chambre . le patron est venu se présenter et nous raconter l'histoire de la ville et de son hôtel . Repas a prix correct et très bon ! SPA propre et a la pointe de la nouveauté ! . vue magnifique !

Partner

10/10

Exceptional

31 May 2025

david

Sublime

Business