Name: Retama Machupicchu
Address: Avenida Hermanos Ayar 1303, Machupicchu, 51, PE

4/10

Poor

12 Jul 2026

Cristina

There was no soap in the room when we arrived, so we had to request it. The shower had hot water, which was appreciated, but the bathroom was extremely small. The sink was awkward to use because it sat on top of an uncomfortable counter that left very little space.

The room itself was small but included the basic amenities you would expect. One downside was having to carry our luggage up four flights of stairs after already walking through town with our bags, since cars cannot access the area.

The walls also seemed very thin, and you could hear almost everything at night, making it difficult to get a good night’s sleep.

Partner

10/10

Exceptional

21 Jun 2026

Sandra

The staff is super friendly. They let us check in a few hours early. They have a beautiful lobby and thet are located next to the river- the sound of the running water is amazing. The rooms were very nice and comfortable. They serve a great breakfast as part of your stay. And they kept our luggage while we visited Machu Picchu. I would highly recommend them. Sandra

10/10

Exceptional

18 Jun 2026

chris

Property was great and the staff was exceptional. Bed was comfortable, room was clean breakfast was good. The only downsides, WiFi was unusable, the TV had 3 channels and the room backed up to construction. The last one was not their fault, but the other two could be improved.

Partner

10/10

Exceptional

15 Jun 2026

Craig

Excellent location, very friendly staff and very clean rooms.

8/10

Excellent

05 Jun 2026

Tammy

The hotel was a good value for the location. There were minimal amenities and at times I felt as though I was in a hostel. The walls were super thin. There was no water provided without purchase. However, the breakfast was amazing and the location to the train and entrance to Machu Picchu could not be better.

Family

8/10

Excellent

24 May 2026

Jolene

Include breakfast was amazing. Lobby fantastic. Room nice. Bathroom very small and right off the lobby is the only complaint.

2/10

Poor

20 May 2026

Roop

Was moved to another hotel because this one didn’t have running water. The other hotel was worse and out of the way with many problems including locking us out of the building at night with no instructions on how to get in.

Friends

8/10

Excellent

19 May 2026

Jessica

The staff was so accommodating! The room was clean and they offered a delicious breakfast. I would definitely stay here again on my next visit to Aguas Calientes.

Friends

10/10

Exceptional

17 May 2026

Nick

Excellent Service

2/10

Poor

15 May 2026

timothy

The breakfast gave me food poisoning

10/10

Exceptional

09 May 2026

Delon

Stayed at Hotel Retama Machupicchu during my visit to Machu Picchu. The staff was friendly and super helpful, and the location made it convenient for getting around Aguas Calientes and heading to Machu Picchu early in the morning. The room was clean overall, and I appreciated having a quiet place to rest after a long travel day.
There were a few downsides. The hotel is also up a hill and does not have an elevator, which could be difficult with luggage.

Breakfast was simple but enough to get started for the day. They made me an omelet to order that was delicious.
Overall, it’s a decent option if you want an affordable stay close to Machu Picchu and are mainly looking for a place to sleep and recharge before the trip.

Self

8/10

Excellent

04 May 2026

Julieta

Very good hotel.

Friends

10/10

Exceptional

04 May 2026

Joey

Breakfast was good, if you are staying to hike macchu picchu, get in line at 6:00 and you will grt a ticket. Took me 3 hrs wait

8/10

Excellent

22 Apr 2026

MAXIM

Good breakfast. Convenient location

10/10

Exceptional

21 Apr 2026

Javier

Great location, friendly staff, clean rooms, good breakfast. Very nice people… most Peruvian, specially in this area of the country.

Friends_and_family Family

8/10

Excellent

17 Apr 2026

Jennifer

The rooms were clean and spacious. Small mishap on first day when I thought I had no hot water but blue knob was actually hot and red knob was cold. Fresh breakfast and fruit. Please note that the laid out breakfast is not all- the little counter and window right there, you can ask for scrambled eggs.
Also no elevator, so if you’re on the second or third floor, have to climb steps and hotel is also on the top of a hill for those with ambulatory problems.
Otherwise excellent and staff very helpful. Had someone come to the train to pick me up and someone else brought me back to the train

Self

10/10

Exceptional

13 Apr 2026

Graham

Everyone was very helpful

Family_with_children

10/10

Exceptional

31 Mar 2026

Grant

Family of 5 from Minnesota, stayed one night.
Breakfast was great, clean and well presented.
Rooms were clean and comfortable.
Staff was excellent! We left our bags with them to go up to Machu Picchu and after we returned, they let us hang out in the lobby until our train arrived. Very, very friendly. Great value, would recommend 100%!

10/10

Exceptional

30 Mar 2026

Boon Ming

The hotel is located 5 minutes off the main busy street, besides a river so you get that “retreat” vibe. Hotel owner was very friendly and always check up on you to make your stay comfortable. Clean room and nice lounge area to relax with coffee and tea overlooking the river and mountain is really nothing I can get better with.

Because it’s off the Main Street so it is quiet and not getting the constant traffic when it’s peak time for tourist buses to get people to the train station. And it’s safe to walk around the town! :)

It is easily accessible by walking to anywhere within Ollantaytambo town! A few hiking trails nearby as well to explore the town! I would highly recommend anyone to stay here!

6/10

Pleasant

23 Mar 2026

Abner

Nice location near the river so you can hear the water and feels kind of relaxing but they need to handle better the humidity. Towels and bed sheets smells humid. The staff is really nice, property looks little bit older but have great potential.

Friends

6/10

Pleasant

24 Dec 2025

Blessie

The location of the hotel was at the top of a very strenuous uphill hike. The hotel lobby did not look like the photos. The staff were lovely but not always at the desk when we needed them. They provided us with a fan when requested but the fan wasn't working. After having it fixed once, it broke down again and we made do without it. The bathroom is very small and you had to turn on the tap marked 'C' for hot water. Breakfast was a good spread. We learned from another review that we had to ask them for scrambled eggs which they then provided. Overall, the stay was just okay, but the people were lovely.

Leisure Family

4/10

Poor

12 Dec 2025

James

On the plus size, the staff was very accommodating and friendly. On the downside, it’s an awkward area of town and they also didn’t communicate that you could order things for breakfast.

10/10

Exceptional

05 Dec 2025

Anthony

Great place and location!

Self

10/10

Exceptional

29 Nov 2025

Regan and Glynis

The room was very clean and the staff were very polite and friendly

10/10

Exceptional

13 Oct 2025

manish

Excellent

Leisure Family

10/10

Exceptional

02 Oct 2025

Aroldo

Great

8/10

Excellent

13 Sep 2025

Taha

The hotel it self was actually pretty good. Let us store our luggage while we did Machu Picchu, Quite clean, constant hot water in shower, comfy bed, but speaking about the bed i think it was 2 doubles put together to make a “king” in the matrimonial room that also had a “mountain view” which was kinda blocked, you have to step out of the room to actually get the whole view. Breakfast option was nice too. Overall 4.5/5 rating from me. Would recommend if you want something slightly nicer that wont break the bank too much

Leisure Partner

10/10

Exceptional

03 Sep 2025

marco

Great attention great place great people very comfortable and friendly people

Leisure Family

8/10

Excellent

18 Aug 2025

KATHERINE

Everything was excellent BUT the shower had mildew in the grout - pure bleach is recommended.

8/10

Excellent

09 Aug 2025

Angel

We enjoyed Hotel Retama. The staff are great, and the location is quiet but still near restaurants and other attractions like the hot springs.

Leisure Partner

6/10

Pleasant

04 Aug 2025

Nicholas

Fairly simply property just off of mainstreet with a view of the river and the river sound. Basic but clean rooms.

Leisure Partner

4/10

Poor

27 Jul 2025

Verified traveler

The rooms are fine...but washroom and bathroom very small. Water accumulates quite quickly in the shower. Breakfast till 0800 am only... We came at around 0830...they were kinda accommodating. Was able to grab a coffee. They open the fridge to give us some bread which I think was a decent gesture.

Friends_and_family Family

10/10

Exceptional

26 Jul 2025

Wenjing

Their staff are very helpful. They help me printed out my tickets.

Leisure Friends

10/10

Exceptional

26 Jul 2025

Caroline

The staff were wonderful, room was clean and the location was close to everything. There is no hot water.

Leisure Friends

10/10

Exceptional

12 Jul 2025

Genaro

Friendly staff and the hotel is in an excellent location with shopping and dining options nearby. The staff met us at the train station to walk us to our hotel.

Leisure Partner

6/10

Pleasant

11 Jul 2025

Melissa

Stayed one night. It is a basic accommodation. It was clean but there were some items that needed to be fixed. In one room the door knob in the bathroom did not engage so you couldn’t close the door unless there was someone on the outside to let you out.and Another one of the rooms was missing a shower curtain. At night the hot water was warm but in the morning the wat was hot. We were there in winter and it would have been nice if the room had a heater. But overall for one night it served its purposes.

Friends_and_family Family

8/10

Excellent

06 Jul 2025

Eugenia

Staff was wonderful, coming to meet us in the middle of town. Cloty was so helpful and pleasant. She even brought us some muna tea outside of mealtime for a companion that had an upset tummy. The room was clean with comfortable beds. The bathroom very clean other than the drain of the sink. There was plenty of hot water for a much appreciated shower after our trip on the Inca trail. There was construction in the lobby on our arrival. The wifi was good in lobby but poor in our room on the 4th floor.
Breakfast was fresh with fruit cereal bread cheese ham coffee coca tea yogurt
There was an uphill walk to hotel but it was right adjacent to the hot springs.
There was a $50 charge for late checkout, which we needed as a sick companion needed the time to rest.
Hotel kept our luggage free of charge while we were touring Machu Picchu.
Overall nice stay with wonderful staff.

Leisure Family

6/10

Pleasant

05 Jul 2025

Annia

They offered pick-up from the train station, but it wasn't until after calling several times and waiting 45 minutes that someone arrived. When we finally arrived at the hotel, the rooms had no air conditioning, nor did the bathroom have hot water. They told us that we should sleep with the windows open and the whole area was covered in mosquitoes, horrible experience. We asked to transfer to another hotel and were told it was impossible as all the other hotels in the area were at full capacity. I do not recommend this place at all.

Leisure Family_with_children

10/10

Exceptional

22 Jun 2025

Joseph

Rodolfo was an Awesome Front desk and concierge. He was an amazing person and helped me so much! Thanks mi amigo!

Leisure Self

8/10

Excellent

20 Jun 2025

Sharlyn

Beautiful hotel, friendly staff, must let you know there is no elevator, is near the top of the town on cobblestone walkways. Our family room was on the 4th floor. Staff helped get luggage up the circular stairway. It is next to a beautiful little park, is beside a rushing River, exquisite views and a 5-minute walk to the hot springs

Leisure Family

10/10

Exceptional

08 Jun 2025

megan

The property and room is very convenient to the train station and bus stop for Machu Picchu. The room was comfortable and they had a great selection for breakfast available very early to accommodate for the buses leaving early for Machu Picchu

Leisure Partner

10/10

Exceptional

24 May 2025

Erwin

Good and friendly

Friends_and_family Family

8/10

Excellent

07 May 2025

Steve

This review is not for Hotel Retama, but for Golden Sunrise. We booked Retama, but apparently the two have a mutual agreement whereby if one is overbooked you are put in the other.
Normally that would concern me, but Golden Sunrise was excellent. Off the noisy main area a few blocks, in a charming building with well-appointed rooms, a good breakfast, and wonderful staff.
So again, I have no idea what Hote Retama is like, but their sister hotel Golden Sunrise is highly recommended.

Leisure Partner

6/10

Pleasant

27 Apr 2025

Joel

B

2/10

Poor

18 Apr 2025

yue

Hope we could get some portion of refund for late cancelled nights

2/10

Poor

31 Mar 2025

Jorge

The water in the bathtub doesn't go down and the water in the sink also stays put. The towels all had stains, the pillows too, and the sheets smelled bad. The same person who checks you in is the same person who prepares your room without any kind of cleaning care.

Leisure Family

8/10

Excellent

24 Mar 2025

Julia

The place is good but the staff - on the phone - was unhelpful and sometimes a bit rude. The staff onsite was very nice, not sure what was going on there. The hotel is very pretty.

Leisure Self

10/10

Exceptional

03 Mar 2025

Maricielo

My stay was wonderful! Hotel was clean and cozy. Staff was friendly. Cloti made us feel at home.

Leisure Self

10/10

Exceptional

03 Mar 2025

Andrew

Great service and great team. Met us at the train station, answered all our questions before we asked them. Would come back.

Leisure Friends

10/10

Exceptional

24 Feb 2025

Manuel

They went out of their way to ensure we had a great stay.

Leisure Partner

10/10

Exceptional

16 Feb 2025

Xifan

Very good place to stay.

Leisure Partner

6/10

Pleasant

30 Dec 2024

Anisley

Staff very friendly and nice , the bathroom was horrible 😩

Leisure Family

10/10

Exceptional

06 Dec 2024

Mark

This property is ideally situated close to everything and away from the trains and busses.... they're loud

Leisure Partner

10/10

Exceptional

06 Dec 2024

James

Amazing area. Would recommend!

Leisure Self

4/10

Poor

14 Nov 2024

Armen

Many mosquitoes in the room, no heater, poor wifi connection, moldy tiles, light that doesn’t work, and hairs of previous guests in shower and on the floor. Stale breakfast. Very disappointing hotel except for the location. Booked 2 nights but left after one night.

Leisure Self

10/10

Exceptional

13 Nov 2024

Charles

The water was out at Ratama but they automatically transferred us to hotel Tara next door which was great, including 5am breakfasts for those getting an early start to MachuPichu

Leisure Partner

4/10

Poor

02 Nov 2024

osvaldo

WiFi did not work for entire visit
It was hard to regulate the shower water each morning.
The sink is designed in such a way that if you are not careful the faucet sprays right into you. It wet me
Big time. There is no ventilation in room - except for a window that leads to hallway so you have to balance between keeping it open for some air and therefore hearing all the noise from the hallway/ street.

Leisure Friends

6/10

Pleasant

30 Oct 2024

Juan

Dissapointed

I choosed ths hotel due to the Reviews and I am dissapointed, staff not friendly, room small, noisy, I was able to hear whatever happend in the building including my neightborh shower, see the lights. Breakfast was standart, nothing amazing, no eggs, etc

Business

8/10

Excellent

30 Oct 2024

Stephan

Convenient hotel with a very friendly team, clean and practical rooms right by the river. Perfect to concer Machu Picchu and surroundings.

Leisure Friends

10/10

Exceptional

29 Oct 2024

Samuel

it was in a quiet part of town, and it was easy to get the bis to machu picchu from there, also all the reaturants around that part of town are great, the people are so friendly and helpful

Leisure Self

8/10

Excellent

23 Oct 2024

Anjali

The staff was very helpful, but it was a bit noisy and there were quite a few bugs in my room, especially at night.

Leisure Self

10/10

Exceptional

23 Oct 2024

Christine

This hotel is the perfect place to stay while in Machu Picchu. Easy to find, good breakfast, nice garden

Leisure Partner

10/10

Exceptional

19 Oct 2024

Mark

When we arrived late night there was no hot water. The staff worked diligently to get the issue fixed. This is a family run hotel where they take pride in providing a great stay for their guests. From meeting us at the station to preparing a sack breakfast for our early morning adventure to Machu Picchu the service was excellent. We spent two nights here and had a wonderful experience.

Leisure Partner

6/10

Pleasant

16 Oct 2024

Suzanne

Hotel Retama is about half way up the hill in Agua Calliente. It is easy to find. As with all the hotels, there are lots of stairs. Make sure you request a room on the lower floors if you can't do stairs. The staff were great, and the breakfast was good. There were 10 in our group and we were able to go to Machu Picchu early in the morning, leave our bags there and have their staff deliver the bags to the train station. What a great service! It was very noisy at this hotel. It sounded like we were three doors down from a disco that didn't stop their music until around 4:00 am. We were told there was a celebration the night we stayed there for the anniversary of the village. So, not sure if it is that noisy normally.

Business_and_leisure Friends

10/10

Exceptional

03 Oct 2024

Alexis

Excelente lugar

Es la segunda vez que me hospedo en el hotel y estoy muy contento, la atención es muy buena, la limpieza del lugar y los detalles en la habitación son muy buenos.

Friends_and_family Friends

6/10

Pleasant

29 Sep 2024

Kevin

The staff was friendly and the breakfast was decent enough to get you going before Machu Picchu. I was also a fan that it was incredibly close to the hot springs. To warn everybody, it is nearly at the top of the hill so if you're already exhausted, the uphill trek is rough. I also had a room that had a window facing a plaza so listening to people all through the night was unpleasant. The window was also not completely closed so bugs and mosquitos ate me alive throughout the night. The room was humid and hot

Leisure Self

6/10

Pleasant

24 Sep 2024

Verified traveler

The room has a piece of window missing! It was noisy at night. Also the shower drainage is blocked.

Partner

6/10

Pleasant

07 Sep 2024

Brett

The staff were friendly but the breakfast was very minimal. Also the shower didn’t work most of the time. Additionally, no AC and the room was filled with flies and mosquitos prior to arrival due to all the windows being opened. It was very hot and humid in the room. You get what you pay for. In a good area tho.

Leisure Partner

10/10

Exceptional

21 Aug 2024

Angela

We loved how quiet and love the room was! The staff was also super helpful and polite. Highly recommended hotel.

Leisure Partner

8/10

Excellent

21 Aug 2024

Samira

The staff is excellent! Picked us up from the train station late at night and guided us to the hotel for check in and accommodation. The area is very safe and convenient location.

Leisure Partner

8/10

Excellent

15 Aug 2024

Guillermo

Friendly staff, big rooms, nice town.

8/10

Excellent

12 Aug 2024

Marvin

Good budget property - clean, but way too much fragrance in the rooms. Simple but nice breakfast. This is a no frills hotel and for the price it was fair. Travelers on a budget should consider staying. Travelers with greater means can find nicer.

Leisure Family

10/10

Exceptional

03 Aug 2024

Katherinne

Very confy, eventhou no elevator. People at hotel very friendly and even took my luggage to the station because i was going to lose my train. Awesome service for my parents and kids. Thank you

Leisure

4/10

Poor

30 Jul 2024

Juan

La relacion precio / calidad, esta definitivamente equivocada
Tuvimos problemas con la ducha, el sifon no descargaba bien y el agua se empozaba, no fue resuelto

10/10

Exceptional

27 Jul 2024

Nancy

The breakfast was included and excellent
The beds were extra comfortable, amazing showers with good pressure hot water.
Staff was accommodating and very friendly. Highly recommend.

Leisure Family

10/10

Exceptional

17 Jul 2024

sam

Super helpful staff, 5 stars

8/10

Excellent

16 Jul 2024

Olga

Charming boutique Hotel 2 min walk to the hot springs which is really convenient. Great accommodating stuff. The only thing is that the shower, what I was called, but they fixed it immediately. And when I said that it was really cold in the room, they brought me a heater. So really good overall

10/10

Exceptional

16 Jul 2024

ARNALDO

everything is good there

Leisure Family

8/10

Excellent

08 Jul 2024

Kestutis

All truth and nothing but the truth

Even though we booked a room at Hotel Retama, we received a room in another hotel right next to it. It had a great room, knowledgeable and helpful staff, and a nice breakfast. Not all attendants knew English. The town is nice and quiet in the evening when most tourists go away to Cusco. Note: Have Machu Pichu tours and guides pre-booked way ahead of your trip, and do not do more than one per day. We did two, but boy, we got exhausted. We enjoyed our stay.

Partner

10/10

Exceptional

08 Jul 2024

Andrea

People in the front desk really help you in everything you need very nice guys. Beautiful , clean , convenient

Business_and_leisure Family

10/10

Exceptional

07 Jul 2024

Hanqiang

Surprised they switch to a different hotel, but the new location is more close to bus and train station

Leisure Family

2/10

Poor

05 Jul 2024

Sirisha

Very poorly maintained. Had a bad odour

Leisure Family

10/10

Exceptional

01 Jul 2024

Randall

We absolutely LOVE AG-Aguas Calientes! Your walk is EITHER uphill…or downhill for sure…but not as high as Cusco and we didn’t find breathing a big deal. Great views…friendly…can’t miss.

Leisure Partner

4/10

Poor

21 Jun 2024

Robbin

It was old- dated. I was not clean and had bugs inside. No one was ever at the receptionist desk. You had to go look for help.

Friends_and_family Family

10/10

Exceptional

18 Jun 2024

Nichele

Very port property with open structure. Staff were super nice and helpful with everything. The breakfast was delish- full continental including hot eggs to order. They packed breakfast for us each day for our hikes. Hot water and water pressure was excellent. Beds were very comfortable. Lounge area was comfortable. Just a great stay. Would recommend.

Leisure Partner

6/10

Pleasant

16 Jun 2024

Annie

The staff was very kind and welcoming, and the room was clean, but this is a very basic hotel, I would rate it as 2 stars.

Leisure Partner

6/10

Pleasant

09 Jun 2024

Waleska

Personal was so sweet and helpful

Leisure Family

10/10

Exceptional

08 Jun 2024

John

A very nice place with a spacious layout taking full advantage of the nearby river. The staff and management were extremely helpful in all sorts of ways, and were extremely knowledgeable about things related to Macchu Picchu. Kudos to them.

Leisure Family

10/10

Exceptional

18 May 2024

Shuzhen

Great 3 days stay. The location is super convenient and the best part, it’s that is far from the busy part of town. The sounds of the river will lull you to sleep. The staff was amazing!!! The shower pressure and hot water were on point. The bathroom set up is a bit awkward/tough to get out of the shower as the toilet is almost right in front of it. The front desk girl, Micaela, provided with great info and super welcoming personality. Highly recommend a couple of days stay here so you can explore Machu Picchu

10/10

Exceptional

13 May 2024

Martin

Excelente atención, las ubicación es perfecta.

Leisure Friends

10/10

Exceptional

09 May 2024

Athena

Good stay

The staff is friendly and helpful. The room is quiet. Really like that the hotel staff met us at the train station. Our room faces the mountain and river which is a plus.

Friends_and_family Family

6/10

Pleasant

09 May 2024

Verified traveler

Ok stay.

It was an ok stay. If you're 6'1\" or more your feet will hang off the bed. They need to update a lot and make their breakfast better to include at least something with protein. All bread and fruit. Better than nothing though. Nice employees that are willing to help.

Friends_and_family Family

10/10

Exceptional

07 May 2024

brandon

This property is close to all the main buildings/areas in Aguas Calientes, it is very convenient and the service the hotel staff provide is very good. The only complain is the low wifi signal near the 3rd floor but other than that, the service this hotel provided to me was top notch and would recommend any travelers going to Machu Picchu to give it a try, you will not regret it.

Leisure Partner

4/10

Poor

05 Apr 2024

Mukesh

We were moved to Hotel Tara

This was a truly disappointing experience. We were taken to a different hotel and told the Retama was fully booked. This didn't make sense as we had booked in advance and multiple rooms were still listed as available on Hotels.com and other booking sites.
The room we were given was directly onto the road at ground level with people walking past and their conversations audible. When we complained we were given a room on the top floor, which also smelled of damp and the noise from the river was very loud. There were no tea or coffee making facilities in the room. We were initially told breakfast would be in another building a walk away but in the morning it was by reception. The buffet was extremely basic with items not replenished after 4 guests had emptied them.

Partner

6/10

Pleasant

01 Apr 2024

Jianyun

Hard to get on the WiFi

Friends_and_family Family

6/10

Pleasant

24 Mar 2024

Christiano

the room was not cleaned the other day and there was a musty smell.

10/10

Exceptional

08 Mar 2024

Roberta

Huge bed! Amazing view!

Leisure Family_with_children

8/10

Excellent

10 Feb 2024

JORGE

The staff is owesome very helpful. Rocio was excellent made-up for everything else

Leisure Partner

6/10

Pleasant

08 Feb 2024

Sam

Property is close to the river and hot springs. I’m pretty sure they listed air conditioning as one of their amenities, but there was none. As a result, windows had to be opened for cool air and there were some bugs in the room. The shower was also finicky. It went from cold to very hot to cold again with slight adjustments.

Leisure Self

2/10

Poor

01 Feb 2024

Robert

We were unable to stay at this property near Machu Picchu, Peru because of political protests which have cut off rail travel and stopped entrance into the historical site. I asked for a refund but have heard nothing from them.

Leisure Partner