Name: El MaPi hotel by Inkaterra
Address: Avenida Pachacutec 109, Cusco, PE

10/10

Exceptional

19 Jul 2026

Madelyn

Un servicio de calidad, lugar accesible

10/10

Exceptional

16 Jul 2026

Maria

Grat

8/10

Excellent

16 Jul 2026

Alejandra

Overall a good experience staying here. Only complaint was the front desk staff, perhaps were overwhelmed or understaffed to receive so many turists but were not accommodating at all.

Friends_and_family Family

2/10

Poor

14 Jul 2026

Bertha

There was no hot water when we checked in and they said it was going to be fixed. I kept calling and then, they said it was going to get fixed by 4am. I got up hoping to finally shower and there was still no hot water. I called and went to the front desk and they kept saying they were going to get it by the afternoon. I just wish they would've been honest with me that there was no hot water. I paid for 2 nights and we checked out of the hotel after one night and had to look for another hotel with hot water. Luckily, I found one for way less than what I paid for El Mapi. I'm very disappointed and do not recommend if you like to shower with warm/hot water after you go visit Machu Picchu. For what I paid for 2 nights, I didn't expect this.

Family_with_children

10/10

Exceptional

13 Jul 2026

Jeffrey

The staff was very helpful, polite and bilingual in English. The place was a beautiful structure.

Family

6/10

Pleasant

04 Jul 2026

David

Our stay at El MaPi Hotel by Inkaterra was overall pleasant, and there were several aspects we appreciated. The breakfast was very good, with a nice variety of options, and it was a welcome surprise that dinner was also included on the night we arrived. After a long day visiting Machu Picchu, that convenience was certainly appreciated.

That said, there were two important issues that affected our experience. First, the bed was extremely uncomfortable for me. The mattress was much too soft, and for guests with back problems, such as myself, it can make it very difficult to get a good night’s sleep. I realize mattress preferences are subjective, but this is something worth considering, especially for travelers who may already be dealing with back pain after long days of walking and sightseeing.

Second, I was genuinely surprised that the shower area had absolutely no shelf, ledge, or storage space for shampoo, conditioner, soap, or other toiletries. We actually had to pull a chair into the bathroom and place it next to the plastic shower curtain just to have somewhere to keep our items while bathing. For a hotel of this category, this seems like a significant design oversight.

Overall, the hotel was good, and we appreciated the included meals, but these two issues would make me consider other lodging options if I return to Machu Picchu Pueblo in the future.

Partner

6/10

Pleasant

03 Jul 2026

Araceli

Initially thought breakfast and dinner included was a plus. However, no one mentioned that dinner has to be reserved and was forced to have dinner at 9pm. Though an alternative was offered for next day lunch it was definitely an inconvenience. Other than that it was an okay stay, convenient location but its a small town

Family_with_children

8/10

Excellent

02 Jul 2026

Alain

Excellent overall!
Very well located hotel. It is a very clean hotel .Staff gets a five out of five very well organized. Only thing is their showers are very slippery and my husband fell. They should do something about it , slippery tiles in a shower is not a good idea.spa is an extra fee
supper was very nice.

Family

10/10

Exceptional

01 Jul 2026

Elaine

Rooms were clean and very comfortable. The staff was wonderful. The room included breakfast and dinner!!! The hotel also has a wonderful spa!

Partner

8/10

Excellent

25 Jun 2026

Jeremy

Perfect location, nice rooms, sauna/spa was helpful after a lot of hiking
Two real complaints
First, the room doors were super thin, so we could hear everything going on on our floor and in the town, basically all night long
Second, the food on-site wasn't quite what we were hoping for, could have used higher quality burgers and wings (both of which were hyper processed, not fresh at all)
Minor point - we agreed to pay extra to check-out late (fine, that's not exactly unfair)
But when the property ran out of hot water that morning, and the whole point of late checkout was kind of lost (so we could shower after visiting Machu Picchu), they stuck to their guns and charged us extra. Would have been a good time to refund the extra charge.

Family_with_children

2/10

Poor

19 Jun 2026

Visal

The staff was very rude during check-in and had a difficult time communicating with them. Beware that this is truly an eco-friendly place where they only provide one key per room so if there are multiple people in one room, it makes it very difficult. The size of the rooms was great, but the shower curtain had some mold on it and the sheets were extremely itchy,I felt like bugs were crawling on me every night! The room included breakfast, which was absolutely the best breakfast I’ve had in Peru. However, the dinner was also included and was the same exact menu every night. We tried dinner the first night and then decided to eat elsewhere for the rest of our stay. I would have rated the place higher if the sheets weren’t so itchy and miserable and the staff wasn't so rude. i don’t speak spanish well but understand it and herd the staff at the front desk talking poorly about the guests.

Family

10/10

Exceptional

14 May 2026

Amy

Conveniently located to the train and bus station this hotel is perfect. Our suite was very comfortable and the staff was extremely
Accommodating and friendly.

Partner

6/10

Pleasant

01 May 2026

Olena

The room was very cold and not prepared for guests.
Phone doesn’t work, I might go to reception every time and it was a lot because no hair dryer, no shampoo, no heater.

And OMG it was sooo noisy in room at night!!

Self

10/10

Exceptional

01 Apr 2026

ANDREA

Love the place!! Beautiful

Partner

10/10

Exceptional

29 Mar 2026

Ingrid

La atención en el desayuno no fue buena.
Sin embargo el Hotel espectacular, la atención del personal extraordinaria principalmente Moisés, el hizo la diferencia con nuestra estadía!!!!

Family

8/10

Excellent

25 Mar 2026

Yang

Hotel location is very convenient, 3 min walk to Machu Picchu bus station, 5 min walk to railway station, staff is very nice, dinner food is good, room is clean, however the step down into the shower may have trip concern. Wifi doesn’t work very well at room. Overall we enjoyed the stay in this hotel.

Family

10/10

Exceptional

13 Mar 2026

shannon

The spa was amazing! I did the water circuit and a 90 minute massage, highly recommend. The property was beautiful and the time were spacious and lovely. Great bathroom and closet. Loved this resort.

Partner

2/10

Poor

12 Mar 2026

Eliana

The heating wasn’t good; I was freezing and had to ask for a portable heater because I couldn’t sleep. When I arrived, they made me pay a tax that had not been explained to me. After I had already paid everything, they deceived me. The food was bad and cold.

Family

6/10

Pleasant

12 Mar 2026

Emily

We booked this hotel last minute for our Machu Picchu tour. It was conveniently located near the train and bus stations. It was nice to have breakfast and dinner included so we didn’t have to think about it. The things to consider are the noise level and the service. It’s a very busy hotel and the walls are very thin. You will hear everything outside your room at all time of the night because of the early hikers leaving their rooms. The staff tries their best but there is a lot to tend to so there isn’t a lot of attention to detail. Overall, it was okay for the price.

Friends

6/10

Pleasant

12 Feb 2026

Natasha

The hotel was good for one night to visit Machu Picchu. It is never a 4 star hotel. The reception and the rooms are very tired, the food is not great. My room was very small, the beds creaked, the bathroom was tiny, the shower was not great. However, the location is very convenient and the staff are very helpful.

Self

10/10

Exceptional

06 Feb 2026

Brian

Hotel is very nicely decorated and right in the middle of town so everything is very easy to walk to

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Annara

Amazing

10/10

Exceptional

13 Dec 2025

Sinem

Truly smooth and perfect experience! clean, quiet updated eco friendly rooms. It has an artistic style with all the natural elements in design. Elegant approach overall they thought about every detail for us from welcoming us carrying our bags to the hotel. Then offering free amazing dinner with good service. You can always find water at every corner and even apples. Hotel is 2mins max walking distance from the train and right by machu pichu bus station. Hotel is at the middle of everything. Just an amazing location and buffet was clean good looking and good. Thank you!!

Leisure Partner

10/10

Exceptional

28 Nov 2025

Michele

This place is gorgeous serenity in the midst of what can be a wild town. My 5th floor room with floor to ceiling windows and views of the Andes was everything I’d hoped for! Feel like an ecolodge, right over the river from the train station and walking distance to everything.

4/10

Poor

26 Nov 2025

Xiaoyao

Bathroom is smell horrible, there is issue with plumbing possible. Smell like old public restroom..

6/10

Pleasant

24 Sep 2025

Michael

Two things: pick up at train station as promised was late, so I had already given up and turned my phone data on (costs $) to find my way to the hotel when suddenly he showed up. If there’s one thing to do at the outset, is ge the pickup right. Not the best foot forward.

Also, the spa seemed confused a flustered when I walked in without a reservation just to have a sauna and hot bath on my own as a Day Pass. The spa seemed empty, and no English spoken, which is a little surprising since the package pamphlet was bilingual. Anyway, I tried to communicate but gave up as not worth the confusion.

The dinner the second night was a bit of a challenge as the restaurant was full and after 20 minutes had to ask for someone to take my order.

The food itself was excellent.

Leisure Self

10/10

Exceptional

22 Sep 2025

Deborah

We had a lovely room with comfy beds and a great shower after our Inca Trail hike. The included dinner was good and the spa services were excellent. The staff was also very helpful holding our bags and delivering them to our room.. We also enjoyed walking around the area around the hotel and the market and it was only a block to walk to the train station.

Leisure Partner

8/10

Excellent

09 Sep 2025

Rajeev

I wish the location was not in the center of town although it is very lucrative but can be quite busy at night and noisy at times. Otherwise we had a great time at the property.

Leisure Friends

8/10

Excellent

06 Aug 2025

Ivan

Prime location in town.

Leisure Partner

10/10

Exceptional

26 Jul 2025

Laura

Don’t stay anywhere else.

Beautiful hotel with world class service in excellent location. Close to everything, safe. Four star Breakfast and dinner included. Can’t go wrong here.

Friends_and_family Family

10/10

Exceptional

16 Jul 2025

Morgan

Amazing location! Updated, clean hotel. The spa was a huge plus. The included lunch/dinner was incredible

Leisure Partner

4/10

Poor

30 Jun 2025

Gan

Hotel forgot about out spa booking. Foot massage was not the entire time. We booked a suite and room had weird layout with shower in middle of room right next to closet and had no divider but only transparent piece of plastic. AC is too cold and cannot be turned off because there's no switch. The bed sheets are very hard on the skin and there's no lights in public hallways so it's very dark at as well as is the floor is abaonded. Front desk was also not friendly. The welcome guide on arrival day was not welcoming and just walked on his own without even checking if the group behind is caught up or need help

Leisure Friends

10/10

Exceptional

25 Jun 2025

Branko

Great stay, awesome people, so friendly.
Would definitely come back if coming back in town.
Thanknyou

8/10

Excellent

20 Jun 2025

Alberto Sato

Great location just the reception's manager attitude was terrible!

10/10

Exceptional

14 Jun 2025

Shaunmesha

Beautiful stay! The staff were nice and friendly. Definitely, I recommend.

Leisure Friends

10/10

Exceptional

10 Jun 2025

Ellie

Everyone was nice and the service was amazing!

Friends_and_family Friends

10/10

Exceptional

15 May 2025

Vladislava

I travel all around the world and I can say that this hotel is by far the best bang for your buck. Excellent location, pleasant staff , breakfast and dinner included, very affordable spa services. Strongly recommended.

Leisure Family

8/10

Excellent

09 May 2025

Verified traveler

Good hotel with a good Swiss breakfast. Dinner was from a set menu and included one appetizer, one main course, and one dessert. Drinks were extra. We didn’t feel full after dinner. The room and bathroom were quite small, and it would have been nice to have slippers provided. Access to the spa, sauna, and pool was also at an additional cost. Overall, I don’t think it was worth the price.

Partner

6/10

Pleasant

25 Apr 2025

Mohit

Stayed for 3 nights. Very convenient location close to everything. They pick you up and drop you off at the train station carrying your luggage. Breakfast and dinner was included for us. They did a great job refreshing the room each day. They also had umbrellas in the room which was a good touch

Cons: Front desk wanted to give me a room with 2 single beds (for my wife and I). I had to open up Expedia booking and convince them to give me a king bed which they reluctantly did

Dinner made both my wife and I sick

Bathroom is a little weird with no exhaust fan

Leisure Partner

4/10

Poor

19 Apr 2025

Verified traveler

Would not stay again

Pros: nice overall property
Great location
Good breakfast and dinner
Cons: Horrible communication by the staff or no response at all
Super tiny rooms
No space to place soaps or shampoos in the shower
Not worth $200/night for the area.

Friends_and_family Family

8/10

Excellent

01 Apr 2025

Nancy

Great location, great rooms!

The hotel is in a perfect location, the rooms were spacious, modern and clean, and the staff were very helpful.

Use of the spa pool and dry sauna were included in our stay. The sauna was great.

Would have given 5 stars except the food, which was included in the price, was really bad. We only ate dinner there the first of two nights after tasting the food. I could say more about this, but hopefully the hotel management has a plan for improving. Breakfast was abundant, but so-so at best.

We had a mishap with laundry that took a very long time for the hotel to resolve, causing us to almost miss our train to Cusco. They billed us for 30 instead of 3 pair of pants and it seemed to take many layers of authorization to correct the error.

Friends_and_family Family

8/10

Excellent

21 Mar 2025

Edward

Very nice hotel in convenient location. The property is a bit oddly configured but the staff is first rate.

Leisure Friends

10/10

Exceptional

20 Mar 2025

STEVEN

Breakfast and dinner was included. Everything was walkable from this property.

10/10

Exceptional

18 Mar 2025

Edward

Perfectly located within easy walking distance from the train station and the bus to Machu Picchu. Friendly service, good breakfast and dinner and clean rooms. Comfortable beds as well. Glad we stayed here and we recommend it.

Friends

10/10

Exceptional

05 Mar 2025

Pablo

Hospitable and very friendly staff. Great location. Beautiful property. Great spa. Good restaurant. Comfortable and aesthetic rooms. Nice lobby. Highly recommend.

Business_and_leisure Self

10/10

Exceptional

02 Feb 2025

Jill

Wonderful views and a great spa. Close to bus for Machu Picchu

Leisure Friends

10/10

Exceptional

01 Feb 2025

Aneta

Nice location and hotel good the food is ok

Leisure

10/10

Exceptional

04 Jan 2025

Thomas

Wonderful hotel. Very modern. Excellent location

Leisure Partner

8/10

Excellent

19 Dec 2024

Wan-Thai

We had a great time in El MaPi - clean property with friend staffs. It is easily walkable between hotel, train station, and bus station.

Leisure Family

10/10

Exceptional

24 Nov 2024

Quintessa

Great Accomodation

Very nice accommodation at the heart of Machu Picchu Pueblo. Loved having access to the restaurant, bar and breakfast and our room was very comfortable and clean.

Partner

10/10

Exceptional

25 Oct 2024

Justin

Wonderful Stay

We had a wonderful stay here. The hotel felt very luxurious. It was nice the channels on the television were in English. The staff made us feel welcomed and they went out of their way to accommodate us.

Partner

10/10

Exceptional

24 Sep 2024

Toni

This was one of the highlights of our trip. The hotel was close to the Incarail station. The staff was friendly and accommodating. The room was SPECTACULAR. Having breakfast and dinner included really improved our stay. I want to give a special shout out to the bar staff who treated us well. I highly recommend this hotel.

Leisure Partner

6/10

Pleasant

02 Sep 2024

Lior

A staff member met me at the train station and escorted me to the hotel which was a nice touch and just a short 5 minute walk.
I reserved one of the deluxe rooms. The use of the word deluxe is done loosely. The room was quite small but the worst part (and perhaps should have caught it earlier) is that the room didn’t have any AC system. It was quite stuffy. You could leave the window open but not only it didn’t provide much inbound fresh air but you’d be subjected to loud noise (music, people, crying babies) from the street. If you are a light sleeper expect it to be challenging with the noise.
Bathroom was small but sufficient. Bring some toiletries since they only provide shampoo and conditioner.
The mattress is rock hard so if you like it then it’ll work well for you. I also found the pillows to be uncomfortable.
The complimentary breakfast buffet was elaborate and probably has more items than you’d care to eat early morning before exploring Machu Picchu. They also provide a buffet lunch for around $20 USD and a la carte dinner. I tried the lunch buffet and it was also very elaborate.
On the site they have a picture of a jacuzzi so I assumed it was part of the hotel guest amenities. I was wrong. They have a spa but you need to pay a day pass to access the amenities.
Check out time is 10am so if you’re hiking and/or visiting Machu Picchu in the morning plan accordingly since they charge a hefty amount if you request a late check out.

Leisure Self

10/10

Exceptional

24 Aug 2024

Adam

The hotel staff were unbelievably helpful, from helping us print tickets to bringing our luggage to the train station…probably the most helpful hotel staff I have ever encountered - thank you!
The one downside to this property was the walls between the rooms were very thin - when someone set an alarm in the next room, you could clearly hear it.

Leisure Family

6/10

Pleasant

20 Aug 2024

Lionel

Our stay at the MAPI hotel was a bittersweet experience. We were initially excited to stay at a hotel that not only serves its guests but also supports the local community. The photos of the property, along with the advertised amenities like the restaurant, bar, and especially the spa, looked promising. Unfortunately, the reality didn’t match our expectations.
The check-in process was chaotic, with multiple guests arriving at the same time, causing confusion and delays. We were offered a complimentary dinner and breakfast, but our first dinner was extremely disappointing. The suggestions and service were subpar. To make matters worse, I fell in the shower on our first night, which added to the discomfort of our stay. Fortunately, I wasn't seriously injured, but it was a concerning experience.
However, the next day, Danilo, one of the younger servers, approached us and provided exceptional service, going above and beyond to make up for the previous night's shortcomings. His professionalism was a bright spot in an otherwise frustrating experience.
Another issue we encountered was with the spa services. We were looking forward to using the sauna and pool, but the staff in charge were unavailable, and we were only offered service by appointment at times that were inconvenient for us. This lack of flexibility and poor service led us to cut our stay short and leave a day earlier than planned.
It’s surprising that a hotel in a country known for its exceptional tourism and hospitalit

Business_and_leisure Family

10/10

Exceptional

11 Aug 2024

Raul

Love the hotel

Love the hotel. Remarkable clean and right at the center of aguas calientes. The restaurant was fine and breakfast quite good.

Partner

8/10

Excellent

04 Aug 2024

Walid

Nice decor, nice staff and eating options.
Rooms are nice but not properly insulated from noice in the hallway

Leisure Family

10/10

Exceptional

30 Jul 2024

Kathryn

Amazing spa and facilities. The staff are top notch

Leisure Self

10/10

Exceptional

23 Jun 2024

Daylie

Great value!

Great value, very close to the train station, attentive staff.

Friends_and_family Family

6/10

Pleasant

21 Jun 2024

Karla

El Hotel es lindo pero hacen demasiaso ruido los housekeeping cuando limpian el hotel. Te interrumpe el sueño le falta a los baños un poco mas de aseo lucen algo sucio

Leisure Partner

10/10

Exceptional

20 Jun 2024

Richard

Nicest hotel in Aguas Calientes (in my opinion). Spacious, clean, absolutely beautiful...really nice hotel restaurant and bar. Hotel is right in the middle of plenty of shops, others restaurants, bars and souvenir shopping. All around A !

Leisure Family

10/10

Exceptional

16 Jun 2024

Henry

Great place!

10/10

Exceptional

09 Jun 2024

Caroline

Nice hotel, staff was very accommodating.

Leisure Family

10/10

Exceptional

06 Jun 2024

Venkata

It’s quiet and nice
The road to hotel is bumpy and remote

Leisure Family

2/10

Poor

05 Jun 2024

Verified traveler

Very bad experience… not clean. Front desk was arrogant and was not helping at all.

Friends_and_family Family

10/10

Exceptional

04 Jun 2024

FERNANDO

This hotel is located just two blocks away from the train station and right on the heart of the street where all the restaurants are located. Staff was warm and welcoming, we had the dinner included , which was great, and the breakfast too, which they serve starting at 4 AM since many of the visitors to the Manchu Picchu archeological site have reservations to arrive very early. We asked for a late checkout ( we got up at 5 AM and wanted to rest back from the ruins before our train departed) and they charged for just $45 extra until 1 PN, which I found very reasonable. The building is pristine, very nice and environmentally conscious

8/10

Excellent

03 Jun 2024

Jan

Great hotel

This is a great hotel and the are is loud. They do their best to get it quiet by 10 but tgere is a loud bar and street noise. Its worth it thought given tgeir nice rooms and amenities

Friends_and_family Family

10/10

Exceptional

26 May 2024

Partha

Everything is excellent and they have breakfast and dinner free . The only issue is quality of beds

Leisure

10/10

Exceptional

14 May 2024

Matthew

Good hotel grounds.

Leisure Partner

10/10

Exceptional

11 May 2024

David

Over All very impressed

10/10

Exceptional

24 Apr 2024

Vinod

Very helpful

Leisure Partner

8/10

Excellent

07 Apr 2024

Verified traveler

Very nice hotel .. the best in the area

It is one of the best hotels in the area. Best thing was the restaurant was very clean and breakfast and dinner was included. Dinner was not bad . It is one of the best options especially after a long day. Rooms were clean. Staff was helpful. They give only one key card for the room and if u get another one and loose it u pay $30. Breakfast was typical buffet but again clean and hygienic

Friends_and_family Family

4/10

Poor

05 Apr 2024

Christopher

Nice Place but need to improve operations

Nice place but structure and customer service was very weak. Dinner is included in your cost but apparently they only have a couple reservations at certain times, so they didn’t even have an opening till after 9, so if you go I recommend you find a way to make a reservation in advance. Also know you will get a substantial upcharge per person in the room which is justified by the dinner, which we were not able to receive. Overall a nice place, but they just need to clean up some operations.

Friends_and_family Family

6/10

Pleasant

27 Mar 2024

Derek

Very noisy in the evening with loud club music until midnight. No sound insulation around room doors so you hear loud guest coming and going in the night. No face tissue in the bathroom. No face towels. No proper shower soap just hand soap. Candy rapper on floor from previous guests.

Leisure Family

8/10

Excellent

25 Mar 2024

fred

Perfect location, fantastic staff, great breakfast, dinner was okay.

Leisure Family

10/10

Exceptional

12 Mar 2024

JAMES

Super convenient, clean! You’re right I the middle of everything.

Leisure Family

6/10

Pleasant

03 Mar 2024

Van Hoang

Wouldn’t call this a five stars, far from it.
No aircon, only provide 1 towel, bed and pillow are hard, dinner at 6pm came in staff still briefing and give me looks and told me to come back in few minutes. Stayed a lot of hotel and honest for the price it is definitely not worth it.

Leisure Self

10/10

Exceptional

20 Jan 2024

James

Excellent Stay

Great location in the heart of the city and 5 mins walk from the bus station to Machu Picchu. Excellent service. They have a great spa and sauna within the hotel.

8/10

Excellent

03 Jan 2024

FANNY

The attetion in the restaurant, and de food was not good enough

Leisure Partner

10/10

Exceptional

13 Dec 2023

Bhavani

The property was clean and good. But no hot water. Under repair. Little cold in the morning to bathe.

Leisure Partner

2/10

Poor

19 Nov 2023

martha

This hotel doesn’t count with good service

I had a group of 16 passengers staying for a few nights and we had made reservations moths before ,had sent payment in full and a week before they had cancel the reservation because they said they didn’t received payment . Payment that was sent with a Boucher .When we arrived in the reservation we had made reservations for two children and their parents he was the tour conductor the manager at the front desk argued with us saying that the kids had to pay and that they count stay in the same room this where kids of 6 and 8 years .The manager did not gave any solution it was a terrible experience .They had another person in training to collect the passports and she was very rude to the passengers was not ready to help a big group . Monica,Teddy,Isabel are the people at the front desk .They need to change this personal .This was very humiliating experience for our group .They dint want to give an extra bed for the kids . They charged for their food . Check out time guest where returning their keys and a person by the name of Claudia was handling this she insisted in one of our clients need it to pay for a message .The passenger had to look for the receipt to show that he had paid already she was charging for some other persons name not related to the passenger .She dint even apologize .This is probably the 20 th time that I bring groups to this hotel .it was very terrible.I will not return to this hotel or recommend it ta

Business

8/10

Excellent

17 Nov 2023

Camille

Spa isn’t included and cost a whopping $50 per person for a lukewarm jacuzzi and a 40C sauna. The breakfast wasn’t anything special, the dinner was wonderful though and was included with the night which was a great surprise. The room was great and the staff were wonderful. They kept our backpacking bags after check out (which allowed us to climb up Machu Picchu considerably lighter). They also brought our bags to the train station. Overall great stay, I just wouldn’t recommend the spa.

Leisure Partner

10/10

Exceptional

01 Nov 2023

Heather

Best property in Agua Calientes hands down! Hotel has all the amenities needed, centrally located, quick walk from train station. Spa is nice but simple and reasonably priced. Excellent service overall.

Leisure Partner

8/10

Excellent

31 Oct 2023

Madison

Nice stay but not worth the money.

Hotel is obviously upscale, very clean, modern. Staff are very friendly and accommodating.

Our room was very clean and comfortable. If I wanted to nit pick I would say the cheap clear plastic shower curtain in a fancy room stood out and no shelves in shower to put shampoo etc on so you have to bend over. The shower also did not drain very well so I got water all in my shampoo bottle. Not the end of the world though...

Breakfast & dinner are included in your stay which is nice. Breakfast buffet was adequate, nothing to write home about. The dinner on the other hand was straight up bad. I hate to be negative but it was the worst food we had in our 10 days in Peru. At this price point I had higher expectations. They had a decent selection of items on the dinner menu (same both nights we were here) and the portions were good. But the quality and taste of the meals were subpar. My boyfriend got a pork tenderloin and you could not even cut into it much less chew it so he ended up just eating the veggies it came with. I got pasta and there was barely any sauce, tasted like it came from a jar. Can get much better food for a very affordable price.

Overall, nice stay but not worth the money for me. I even used a credit from Hotels.com thankfully otherwise it would have been more. There are so many affordable hotels in Peru, I don't see the sense in paying for this place.

Partner

10/10

Exceptional

30 Oct 2023

Silvia

Beautiful hotel!

Leisure Family

8/10

Excellent

21 Oct 2023

alejandro

Very nice hotel, good good and ambiance

Leisure Partner

10/10

Exceptional

27 Sep 2023

diane

I loved the property and where it was located in the village. The staff was very helpful and friendly. The room was large and clean and the food was delicious and local. I would definitely reccomend it for quests of all ages.

Leisure Self

10/10

Exceptional

06 Sep 2023

Samrina

Absolutely loved my stay here. The staff is very friendly and the food is great!

10/10

Exceptional

28 Aug 2023

Santosh

Superfriendly staff, especially Monica at the front desk. Gave us a free upgrade for the second night. Pick up and drop off at the train station. We were late for breakfast for one day - restaurant staff went out of their way to accommodate us - made us omlette.
Overall, a very positive experience. Definitely will recommend to family and friends.

Leisure Partner

10/10

Exceptional

21 Aug 2023

Roger

Very clean, very friendly staff and restaurant was excellent.

Leisure Family

10/10

Exceptional

09 Aug 2023

Tahir

Front desk and the person who transferred my luggage to the room was very helpful

10/10

Exceptional

06 Aug 2023

Laura

Friendly staff, very clean!

Leisure Family

6/10

Pleasant

03 Aug 2023

Susana

My expectations of this hotel were too high, it’s not worth the money you pay for one night.
Our first night there we got stocked on the elevator, it happened 2 more times. Our vanity sink and shower were clogged. Dinner menu is the same every night and it was ok. The staff are not friendly at all. Also, the type of railing ( wood decoration)they used on the stairs aren’t safe for little kids. Our room lock box never worked one person came and fixed it, he just move the battery and didn’t replace them, so we didn’t bother to call again.

Family

10/10

Exceptional

12 Jul 2023

shirin

Was an amazing experience.. could stay forever!

8/10

Excellent

02 Jul 2023

Ana Dos

This hotel was great except for the noise. It was modern, clean and provided dinner. However the type of doors they have on the deck are very thin and don’t seal into each other so you can hear everything going on in the courtyard. I wasn’t able to sleep because I could hear people talking in the courtyard as well as outside my door. I would give this place 5/5 but the sound was a huge problem and I wasn’t able to sleep at all.

Business_and_leisure Friends

6/10

Pleasant

26 Jun 2023

Fern

It’s my least favorite hotel in Peru. Definitely not a 4 star. No one showed up at the train station, we ended up walking to the hotel ourselves, good thing it’s a very short walk. We got in at around 11 am and waited an hour before we were able to check in. I understand the check in time is 1 pm but most hotels let their guests check in early especially since I didn’t see anyone else checking in. Shower is small and does not drain well. Not enough toilet paper in the room. Breakfast and dinner are sub par, the Ossobuco is so tough it’s not even edible. They even run out of eggs for breakfast. The servers were nice though. The good part is the location. Very close to the train station and the bus stop.
I do not recommend this property.

Leisure Partner

10/10

Exceptional

08 Jun 2023

bharathi

wonderful property dinner breakfast was awesome

10/10

Exceptional

28 May 2023

Isabel

Excellent service!

Leisure Friends

10/10

Exceptional

19 Mar 2023

Douglas C

Upgraded to Pueblo Hotel - What a Great Surprise

We booked the El Mapi but were upgraded to the Intekerra Pueblo hotel. It was a wonderful hotel in all ways. Large Wei appointed and rusticly decorated room. Beautiful grounds and great common facilities. The included dinner and breakfast were exceptional.

Partner

10/10

Exceptional

31 Oct 2022

Laura

Amazing modern hotel for Machu Picchu trip

Amazing hotel that made our Machu Picchu trip a magical experience in the middle of Aguas Calientes. Perfect location. Modern, clean and excellent service. Rooms were spacious and bathroom was modern with s great shower. Happy they had elevators as our room was on the fourth floor and you already have to walk up through the town. Great bar and restaurant and beautiful spa. Very friendly staff. The hotel provided us free breakfast and dinner and both were delicious with many options. We stayed two nights and it was not long enough as I wish we could have explored more hikes to waterfalls nearby. We were able to go to the thermal pools and the nearby waterfall within a 15 minute walk. Located near the train station and MO buses, as well as to many stores, restaurants and bars. We really appreciated the fridge in the room as we were able to purchase drinks nearby and keep them cold as ice is hard to find.

Partner