Jaya Machupicchu Boutique Hotel

10/10

Exceptional

14 Jul 2026

Renou

Every thing is very good except it was a little noisy in the morning.

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Jonathan

Room was very clean and also pretty upscale for South America. The shower has good pressure and temperature, though it takes a minute to heat up. Once it does, it's stable. Bed is comfortable and there are lots of outlets for devices as well as a table and chair. Very close to the bus station for Machu Picchu as well as the train station. The only downside to my room was that I don't have any visible windows. The other rooms do have though. Overall, I found it very private and comfortable.

Self

6/10

Pleasant

28 Jun 2026

Robin

There was no window in our room, only a window to the hallway. There was no fan, the shower vented to the bathroom. It was clean, but a bit odd. The staff was friendly, breakfast was included.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Justyna

We loved our stay here. Really nice hotel, all the amenities you could possibly need. Very helpful staff. Perfect location. Breakfast was fantastic as well. Would recommend to anyone.

6/10

Pleasant

28 Jun 2026

Stephanie

Todo bien, excepto que los cuartos no tenían ventilación. Les hace falta aire acondicionado. El aire portátil que prestan no resuelve el problema.

Family

10/10

Exceptional

15 Jun 2026

Meriem

The property is amazing and strategically located.
Leonidas at the reception is the most helpful person you can ever talk to. I definitely recommend this hotel, you will never regret it.

Self

10/10

Exceptional

11 Jun 2026

Michael

Great property, clean, spacious, centrally located. Hot water and jacuzzi tub is available in some of the rooms. The staff was super helpful. We even had massages in our room. I highly recommend this place.

Partner

8/10

Excellent

05 Jun 2026

Fernando

Good hotel very well located, the roof top is nice and the breakfast very tasty and several options.

Partner

8/10

Excellent

03 Jun 2026

Ziya

ok hotel, we had a huge room. overall new and clean. good option for aquas calientes.

Partner

10/10

Exceptional

26 May 2026

paola

Friendly staff, room was very cleaned.

Self

10/10

Exceptional

24 May 2026

kenneth

Very clean and large room , good breakfast, helpful staff and reliable WiFi

Partner

6/10

Pleasant

06 May 2026

Patricia

Found a hair on the bed, odd to have a tub in the room, but an AMAZING view and VERY conveniently located.

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

Darcy

Lovely hotel with extremely helpful staff.

Partner

8/10

Excellent

09 Apr 2026

Susan

Room was clean. Staff was lovely and helpful.

Family_with_children

8/10

Excellent

06 Apr 2026

Berton

Comfortable, good location, excellent staff,

10/10

Exceptional

03 Apr 2026

Lizeth

Clean room and good staff

Family

10/10

Exceptional

31 Mar 2026

Tatiana

One of the best hotels we stayed in Peru. Room is clean, beds are comfy. Hotel staff is very helpful and very nice. They will do everything to accommodate your needs, according to your travel plans - visiting citadel or going hiking. Breakfast was good! And it is on the 7th floor terrace, so you’ll have a nice view. I would definitely recommend staying there. 150-200m from train station.

Family_with_children

10/10

Exceptional

31 Mar 2026

Celine

I recommend staying more than one night.

8/10

Excellent

26 Mar 2026

Danielle

Room was nice but very hot. Had a portable AC init brought in.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Miguel

Everything was perfect. Luis (front desk staff) was so kind, helpful, and empathetic.

Self

10/10

Exceptional

02 Mar 2026

Daniel

Frank at the front desk is awesome! He does it all, I don’t believe he sleeps. Great spot with views of the mountain and river. Awesome place and location!

Family

10/10

Exceptional

31 Jan 2026

Ovidiu

Great staff, very clean room, just a few minutes away from the bus station. Highly recommended.

10/10

Exceptional

10 Jan 2026

Shirley

Wow! We are amazed with the hotel. Luis picked us up at the train station and gave us all the information necessary. The hotel is extremely clean, walking distance everywhere. We had a blast!

10/10

Exceptional

28 Dec 2025

Katie

Great hotel! Highly attentive and helpful staff, very clean, safe and beautiful! Room was very spacious, has separate areas for shower, bathroom, and lovely views. Super happy with this hotel, would definitely stay again!

Leisure Family

10/10

Exceptional

25 Dec 2025

Jennifer

Room was clean. The staff was kind and accommodating!

Leisure Family

10/10

Exceptional

12 Dec 2025

Emma

Such friendly staff! Quick check in. Clean, recently renovated room. Great breakfast served from 5am to allow for early Machu Picchu visitors. Great amenities. Sad I didn’t have time to use the jacuzzi. Incredible central location too. Quiet at night.

Leisure Family

10/10

Exceptional

30 Nov 2025

Ruth

Frank was awesome! We had a family emergency and he went above and beyond! He checked to see if we could get on the latest Perurail at 10pm!! They made room for 3 more passengers so we could get back to Cusco. Job well done!!!

Leisure Family

8/10

Excellent

28 Nov 2025

Manish

Good place to stay

Family

10/10

Exceptional

17 Nov 2025

Murali

Staff attentive, room was spotless

Leisure Family

8/10

Excellent

16 Nov 2025

Douglas

Extremely helpful and responsive staff.

10/10

Exceptional

11 Nov 2025

Silvia

Staff above all. Great location.

Partner

6/10

Pleasant

05 Nov 2025

Heidi

The room was nice but lighting configurations were not great. Good breakfast. Friendly staff but not fully knowledgeable when asked questions about area.

10/10

Exceptional

02 Nov 2025

Kimberley Ann Christine

Small boutique hotel with Wonderful staff, meet & greet at train station to show you to hotel, large clean modern rooms, buffet breakfast with good variety. Looks small from outside but rooms were large and spacious, even interior rooms are set up well to not feel confined. No pool but Spa service available!

Leisure Friends

10/10

Exceptional

29 Oct 2025

Catherine

The service as excellent the staff could not do enough for us. Very comfortable room and the hotel is in an excellent location.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Almas

Great location and everyone was so helpful and friendly. They met us at the train station and took us to get Machu Picchu tickets straight away.
Room was a great size, shower was good with hot water, however the jacuzzi bath was a let down, brown smelly water and jets projected water all over the room, but to be honest wasn’t bothered whether it was there or not.
Good solid base whilst visiting MP

Leisure Partner

10/10

Exceptional

09 Oct 2025

Alexander

Incredible room, central location, friendly service, and great breakfast. Would highly recommend!

10/10

Exceptional

07 Oct 2025

Tae Young

Wow this hotel is located very very near from train station and bus the bus station to Machu Picchu. Moreover the staffs were so kind that I was very convenient. After checking out for going to Machu Picchu, I returned the hotel to find my bags and they were very welcome and provided the comfortable dropping in.

Leisure Family

8/10

Excellent

02 Oct 2025

Shicheng

The room is spacious and clean; however, you can hear the chair moving from upstairs. Sometimes it takes a long time to get hot water.

The staff was friendly. One of them even came to the train station to pick us up.

Leisure Partner

10/10

Exceptional

30 Sep 2025

fernando

Nice place

10/10

Exceptional

16 Sep 2025

Shannon

The service was exceptional! The hotel is conveniently located close to the train station and the entrance to Machu Picchu. The bed was super comfortable and the shower was amazing with hot water! One of my favorite boutiques in Peru!

Leisure Partner

10/10

Exceptional

31 Aug 2025

Edward

When I arrived at the train station Luis was waiting to take me to the hotel.

I was able to store my luggage while I went to MP as I arrived early before check in, the next day I was also able to store my luggage there after I checked out and before my train ride.

Yes, the noise from the street was loud but I don’t see this as a negative as the location is great. The view from my room was also amazing.

The next morning I slept in and almost missed the free breakfast but the front desk called me and made sure to keep the breakfast open. I really appreciated that.

The bed was comfortable, the shower and tub were clean, internet was fast.

Thanks again to you Luis! It was great talking to you, practicing my Spanish and learning more about Peru.

Leisure Self

10/10

Exceptional

31 Jul 2025

Alisha

Great choice!

Convenient, easy stay for a trip to Machu Picchu! Big, clean room. Wonderful shower.

Partner

10/10

Exceptional

30 Jul 2025

Paul

Great complementary breakfast up on the rooftop, the front desk service was outstanding in particular Luis

Leisure Self

8/10

Excellent

30 Jul 2025

Fareda

Great property, with attentive staff, basic breakfast but good for a 5am start, walls are thin and you can hear everything outside the room which made it hard to get a good nights sleep before an early morning hike to Machu Picchu. Pillows are awful and towels appeared wet on check in. Overall good for the price and I’d stay here again.

Leisure Family

10/10

Exceptional

30 Jul 2025

Latesha

Very very close to the train. Front desk was amazing.

Friends

10/10

Exceptional

22 Jul 2025

Ranjit

Loved the service and the view from the room !!

Leisure Family

10/10

Exceptional

22 Jul 2025

michael

The staff was super professional and welcoming. They did everything to make for the perfect stay. In-room foot massages after days of hiking was amazing! Great experience overall.

Business_and_leisure

10/10

Exceptional

21 Jul 2025

ana

Great location closeby to major attractions, restaurants, train station & bus stop to Machu Picchu. Much gratitude to Luis for taking care of our stay.

Friends_and_family Friends

10/10

Exceptional

10 Jul 2025

Deirdre

This was a great hotel. Staff was incredible and breakfast was fresh

Leisure Self

10/10

Exceptional

28 Jun 2025

Hualong

Wonderful hotel

Wonderful place to have a holiday vacation. Good location, clean room and helpful manager.

Partner

10/10

Exceptional

15 Jun 2025

Peishih

Great location and very close to bus and train station. Staffs are very friendly and helpful. I even got a small souvenir before I left. Highly recommended.

Leisure Self

10/10

Exceptional

15 Jun 2025

Liliana

Very kind people

8/10

Excellent

03 Jun 2025

Jocelyn

This property was nice and the staff was kind. My only small issue I had is some of the plugs in the room had obvious black marks. If you tried to use said plug it’d spark.

Leisure Family

10/10

Exceptional

31 May 2025

Mamatha

Property is clean, easy accessibility and close to restaurants.
The room we got was little smelly, no ventilation

Leisure Family

10/10

Exceptional

29 May 2025

MARK

This very clean centrally located hotel was great. The staff was exceptional and so friendly and accommodating. They have great advice on securing tickets, as well as where things were in town.
All in all one of the better experiences we had in out entire Peru trip

Partner

10/10

Exceptional

27 May 2025

Holly

We were so pleased with our short, one-night stay at this great hotel! The hotel rooms were super clean and comfortable for us.

We arrived at night and the staff member was so gracious. He welcomed us and made sure we were set for an early morning visit to Machu Picchu. They provided tags for us to put on our luggage. It was a convenient surprise that they would do the work of bringing our packed and tagged luggage down from our rooms to the front desk area while we were off enjoying the sites.

The breakfast staff were ready for a 5:30am visit to the dining room so we were fueled and ready to go for our day.

This hotel is a great location in the town as well! I was so pleased by our choice of this hotel. It is a small, intimate hotel that takes great care of its guests.

Leisure Family

8/10

Excellent

12 May 2025

Federico

Hotel was in the center of town. Staff was helpful.

Leisure Friends

10/10

Exceptional

27 Mar 2025

Rakshit

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Leisure Family

10/10

Exceptional

24 Mar 2025

Joel

Nowhere else to stay in Machu Picchu!

Waited for us at the train station and walked us just a few yards to the hotel entrance, after a quick check-in, took us to our room. I had setup a surprise for our anniversary and we opened the door to the most beautiful decoration and room to start our stay. LOVED the hotel, location, service, food and listening to the river at night. A+A+A+A+

Partner

10/10

Exceptional

22 Mar 2025

Christopher

Large rooms and a convenient spot at the base of Machu Pichu. Friendly staff. Pleased all around.

Leisure Family

10/10

Exceptional

16 Jan 2025

Brian

Highly recommend this hotel - the rooms are spacious & clean . Our room had an awesome view of the river & downtown. Friendly & helpful staff.

Leisure Partner

10/10

Exceptional

03 Jan 2025

Mark

Super nice property - and helpful staff! Great proximity to eating and shopping!!

Leisure Partner

10/10

Exceptional

23 Dec 2024

Mai

Clean and spacious room for a short stay

We had an over stay at this hotel and it was lovely. The staffs waited for us at the train station to pick up our bags so we could continue our Machu Picchu tour after arriving in Aguas Caliente. Bed was bed and comfy and room was clean. Def recommend for a nice yet affordable stay!

Partner

10/10

Exceptional

23 Dec 2024

Shufeng

I would choose this hotel again.

Leisure Family

8/10

Excellent

08 Dec 2024

Chuanyi

Near the nice restaurant and the breakfast they offered was great also

Leisure Family

10/10

Exceptional

13 Nov 2024

Enrique

Great location

10/10

Exceptional

09 Nov 2024

Hussain

Excellent hotel in the centre of Aguas Calientes.

Friends_and_family Friends

10/10

Exceptional

26 Oct 2024

TORU

Hotel staff met us at the train station and guided us to the hotel, which was very nice, and answered all the questions we had about the surrounding area.

Leisure Family

10/10

Exceptional

05 Oct 2024

David

Muy bonito, limpio y comodo.

Leisure Family

8/10

Excellent

19 Sep 2024

Peter

This is a nice hotel with a very good breakfast, friendly staff and large clean rooms. It gets VERY hot in the rooms so you can’t close the windows. We were river side and people are always outside yelling, laughing, cheering. Till after 2:00am! Very noisy!

Leisure Partner

10/10

Exceptional

19 Sep 2024

kwan

Wonderful place. Very charming place. Near everything walking distance.

10/10

Exceptional

19 Sep 2024

James

Best value in Machu Pucchu

Leisure Family

10/10

Exceptional

09 Sep 2024

Scot

Perhaps the best option in Aguas Calentes to stay. The staff was great and sent someone to guide us from the train to the hotel. There are rooms in the front and the back of the hotel. Turns out the rooms on the back \"rooms that end in 10 like 410 or 510 are the ones with the best view.\" The town is clean, safe and easily walkable. Just be sure to bring your A-game to haggle for your souvenirs.

Leisure Friends

10/10

Exceptional

20 Aug 2024

ELisabeth

I felt like I was at a gorgeous ranch. Beautiful surrounded by mountains and flowers and overall beautiful

2/10

Poor

02 Aug 2024

Michael

An expensive sinking ship - avoid!

Jaya markets itself as luxurious, but it isn't. Its facilities, amenities, and organisation are far inferior to nearby hotels who charge a fraction of the price.

We were shocked to discover no basic appliances in our room: no bathroom ventilation fan, no bedside lamp, no closet light, no work desk, no electric kettle to boil water in your own room. We packed instant soup, but we couldn't cook it. We also found no basic welcome amenities such as facial tissue, lotion, or a dental kit. No bubble bath for that fancy Jacuzzi either.

So why does Jaya charge so much more than 5-star hotels in Lima? Because its rating is inflated by well meaning travellers who don't realise they're being ripped off.


During an all-night disturbance at the hotel, the hotel was useless. I called the front desk at 2am multiple times; then walked downstairs at 3am to ask in person if they might have some earplugs or eye covers I could use. No one was there. So much for a \"24/7 Front Desk\"!

I must say that Jaya's staff did, when awake, try their best to minimise my disappointment; Santiago and Cesar are super kind! They responded as best as they could to find creative solutions the problems Jaya invites. I very much thank them.

But even the best sailors can't save a sinking ship.

I've communicated my complaints to the \"Captain.\" Will she make the needed fixes? Time will tell. But if I were you, I wouldn't risk my vacation on the Titanic.

Friends_and_family Family

6/10

Pleasant

16 Jul 2024

Michael

An expensive sinking ship - avoid!

During our stay, a village festival BOOMED until 4AM, a macho-man's obnoxious voice and lightning-like stage lights piercing through Jaya's \"blackout curtains\" all night long.

I called the front desk at 2am multiple times; then walked downstairs at 3am to ask in person if they might have some earplugs or eye covers I could use. No one was there. So much for a \"24/7 Front Desk\"!

I must say that Jaya's staff did, when awake, try their best to minimise my disappointment; Santiago and Cesar are super kind! They responded as best as they could to find creative solutions the problems Jaya invites. I very much thank them.

But even the best sailors can’t save a sinking ship.

I’ve communicated my feedback to the captain. Will she put the ship back on course? Time will tell.

But if we’re you, I wouldn’t risk my vacation aboard the Titanic.

Friends_and_family Family

10/10

Exceptional

27 Jun 2024

Shaw

Excellent Service

In the heart of Aguascalientes Calientes and market and steps from train station

Partner

10/10

Exceptional

21 Jun 2024

Julia

Large comfortable room

Leisure Family

10/10

Exceptional

26 May 2024

Julia

Nice family style hotel

Hotel is very closed to the train station, Machu Picchu bus and all restaurants. The room was bigger and better than expected. Breakfast was simple but there were options. I would rate the hotel 4*.

Friends_and_family Family

4/10

Poor

08 Apr 2024

Christopher

Paid for one of their premium rooms - panoramic view double. For a 3 star was quite expensive compared to other 3 star hotels and saw nice reviews so thought maybe that is why the price was high.

However, i cant leave a good rating. The security box was broken so could not lock my belongings. First red flag. My phone in my room also did not work so had to go all the way down also very annoying.

Pro’s - nice location.

Con’s - not worth the extra costs.

Leisure Partner

10/10

Exceptional

25 Jan 2024

Omar

We are very please with the service. Nice trip to Peru.

Leisure Family

8/10

Excellent

30 Dec 2023

Gustavo

Very nice staff! Super friendly and helpful!

Leisure Family

4/10

Poor

30 Dec 2023

XINYU

Pro: Cleanness and friendiness of the staff
Con: NO WINDOWS in the room, or any ventilation system, even not in the shower or toilet room, and of course no air-condition or any system helps air flow. Opening you door to the hallway(which is also inside the building) is the only way to get air from inside the building.
Extremely noisy, and the noise is caused by the hotel themselves. They hosted a party until 12:30am, and they started the loud music again 5AM in their kitchen in the morning!

Leisure Family

10/10

Exceptional

14 Dec 2023

Alton

VERY nice rooms, very close to train station, craft market, etc

Nice hot showers. Good breakfast, with omelets.

Super friendly and nice staff.

Leisure Family

10/10

Exceptional

08 Dec 2023

Cory

We usually stay at big brand hotels but there are none in Aguas Calientes. This hotel is beautiful, The room is large, the linens are high quality and the bed is brand new and super comfortable. The front desk worker even wrote us prior to our arrival and picked us up at the train station. We will be back! Lovely hotel!

Leisure Family

10/10

Exceptional

01 Dec 2023

h van

Breakfast room is spectacular. Front rooms are highly preferred, soothing river and beautiful sight.

Very helpfull staff, beautiful room.

We requested 2 beds in nice suite, but this was prepared, we temp alternative and was fixed next day.

Leisure Family

10/10

Exceptional

29 Nov 2023

Tushar

Only problem with our room was, there was no window in the room. You wont see natural light unless you go out.

Leisure Family_with_children

10/10

Exceptional

24 Nov 2023

Nitin

It is a small property but the ppl are nice and trying to make it work for tourists. Great river view, thank you Jaya & Expedia for the upgrade! Loved the room and the breakfast views! It is a boutique hotel so there are little things that are missed but I would come back here for the nice service and the view we had!

Leisure Family

10/10

Exceptional

22 Nov 2023

anjali

Amazing Stay!!

Absolutely loved our stay at Jaya Machu Pichu. The staff were super friendly and helpful and went above and beyond to make our stay comfortable. Really thankful for their hospitality and all efforts they had put to make our stay memorable! A special shout out to Victor at front desk who reached out few days before trip and helped us find an awesome tour guide arrange pick from train station and patiently answered all our questions. Would surely recommend this place. Gracias 🙏

Friends_and_family Family

8/10

Excellent

31 Oct 2023

Gabriel

Nice location and service

Leisure Partner

8/10

Excellent

11 Sep 2023

Avinash

Great location to live in Aguas Calients, Near to the station and the bus stop for Machu Pichu.

10/10

Exceptional

05 Sep 2023

Rajashekar

Excellent Place to Stay

One of the best hotels and can stay in this hotel again

Partner

6/10

Pleasant

04 Sep 2023

Di

Cons: There is no VIP amenity provided
Very loud, the party(?) ended at 10pm, you can hear them clearly even your room is not facing street
Pros: Breakfast is great (but only one drink per person, I wanted to get a coffee and it is denied after ordered juice)
Very close to train station

Leisure Partner

10/10

Exceptional

12 Aug 2023

Elin

They were nice!

Leisure

10/10

Exceptional

30 Jul 2023

Marcelo

This hotel is perfectly located walking distance from everything in Machu Pichu pueblo.
Staff is very gentle and professional.
Facilities are clean and like brand new. Services are very good.
Highly recommended

Leisure Partner

10/10

Exceptional

02 Jul 2023

Audrey

Lovely hotel. Clean, quiet, and relaxing. The front desk staff are very helpful and speak very good English. Fernando helped us get our loads of laundry sent out after our Inca trail hike. I’m very happy we chose to stay here after our 4 days on the trail. We needed the clean hot showers and the comfy beds! Thank you!

Leisure Family

6/10

Pleasant

01 Jul 2023

Verified traveler

No windows in the room… overpriced!

No windows in the room… overpriced!

Friends_and_family Family

10/10

Exceptional

08 Jun 2023

Keivan

Nice hotel

Very close to the train station (I guess all of them are “close” depending on your definition but this is just 2 minutes). We got a very good room with nice bed, jacuzzi, view of the town and the river, and staff were very welcoming too.

Partner

10/10

Exceptional

28 May 2023

Niannian

Very friendly front desk and breakfast staff, the food is very fresh, will certainly recommend to friends.

Leisure Family

10/10

Exceptional

18 May 2023

Jiaxin

Got a really nice river view room on the highest floor, the room is clean and large, jacuzzi looks great, a lot of inca style decoration, substantial breakfast.

Leisure Self