Palazzo De Cupis Suites And View

Italy , Rome
ROMA, 10 Via Di Santa Maria Dellanima
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50 reviews shown

10/10

Exceptional

04 May 2026

Stephanie

A great room in a perfect location with a friendly staff. This was our fourth stay. Highly recommend

Partner

2/10

Poor

25 Mar 2026

Nicola

Awful. Had to leave after first night. Not a secure building at all. No curtains on window so you can either shut wooden blinds ( no light at all ) or everyone can see in. And the NOISE! Not from outside which is minimal but INSIDE. In reception checking in, I could hear full conversation of other guests inside their room. Was woken up 3 times during the night by guests coming in - twice into the “ hotel “ not because they were particularly loud but the state of the building , and once to an apart above where I was also an unwilling listener to a very clear private conversation. Staff were so arrogant and dismissive . Cold water in my shower after 5 mins so couldn’t wash my hair when I told them they accused me of running the water for 30 mins before I got in the shower. I moved a mirror because there was no way to use a hair straightener near a mirror - which despite me checking out after one night instead of 3 was the only point of apparent interest to the staff. If this is your only possible option in Rome - go to another city. I’d score it 1 out of 10.

8/10

Excellent

26 Dec 2025

Tammy

Staff was wonderful!!!

Self

10/10

Exceptional

23 Dec 2025

LISA

The hotel was excellent. We had a great view from our balcony. The staff was very friendly and helpful. We realized we didn't book enough days and they were very accommodating. We will definitely stay at this hotel again.

Leisure Family

10/10

Exceptional

18 Dec 2025

Ruth

Great sleep! Beautiful room! Amazing views!

10/10

Exceptional

24 Nov 2025

Aaron

One of the best stays in Rome. Can not beat the location, beautiful rooms, and wonderful staff. Dont hesitate to book.

Leisure Partner

10/10

Exceptional

20 Nov 2025

Aaron

Excellent service and arrival, staff kept in contact and were great to deal with. Rooms are beautiful and location can not be beat. Wonderful place to stay

Leisure Partner

10/10

Exceptional

19 Nov 2025

Preston

Everyone was nice and polite. Check in was a breeze and the view from the balcony was worth every penny.

Leisure Partner

6/10

Pleasant

18 Nov 2025

John

This stay was OK. Room was good sized and clean. It was large, and I did have the view from my balcony as shown in the photo. The thing is, getting to the balcony was a bit tricky as the window/doors were small and a bit hard to squeeze through, at least for a six plus footer such as myself. It was good that though the plaza is quite large and had lots of activity, you heard nothing with the door/windows closed. Bathroom was also nice. Staff person was very helpful and friendly. This was another case of a \"hotel\" that really was just a collection of rooms in a larger building. I am not even sure if it qualified as a B and B as I didn't see breakfast anywhere in the a.m., but I didn't really explore the layout too much and left early to get to the train station. You have to climb a couple of flights of stairs to get to the \"hotel\", as there is no elevator of any kind. Decent stay for one night.

Self

10/10

Exceptional

11 Sep 2025

Eve

You will not be disappointed! ! Beautiful large room with balcony overlooking
Piazza Novona! The entire experience was a 10 out of 10.. highly recommend!

Leisure Friends

10/10

Exceptional

13 Jul 2025

Michael James

Beautiful room in the perfect location to walk to everything in Rome. Wonderful view of the piazza from the balcony, and very nice hosts.

Leisure Partner

10/10

Exceptional

01 Jul 2025

Elizabeth

This was a gorgeous, comfortable, and spacious hotel room with a terrace and incredible view that was directly over Piazza Navona, a lively tourist attraction.

Leisure Partner

10/10

Exceptional

14 May 2025

Inna

100% recommended!

The staff and service are very nice and helpful if you are not interested in the usual or fancy hotel experience, during the mornings at the property and concierge service by phone after noon. There are rooms with gorgeous views of beautiful Piazza Navona, very enjoyable and romantic at night. Great location in the middle of everything and walkable distance to explore the city.

Leisure Partner

10/10

Exceptional

09 May 2025

Joanne

Great location and very friendly staff

Leisure

10/10

Exceptional

21 Apr 2025

Margaret

The location of this property was perfect! Walking distance for many key places. We loved being in the piazza especially sitting on our balcony in the am and pm!

Leisure Partner

10/10

Exceptional

14 Apr 2025

Seth

Amazing balcony overlooks beautiful Piazza Navona

10/10

Exceptional

07 Oct 2024

Kendall

It was perfectly and conveniently located to the locations we wanted to visit. We loved having breakfast on our balcony overlooking the fountains.

Leisure Partner

10/10

Exceptional

18 Aug 2024

Nolan

This room was the most spacious I’ve stayed in Europe and the breakfast was unbelievable. Service was awesome.

Partner

10/10

Exceptional

21 Jun 2024

Michael

Amazing. A

10/10

Exceptional

24 Mar 2024

Barbara

Beautiful room view a fabulous view of the piazza and within walking distance to many sights. Continental breakfast brought to our room each morning included cappuccino, tea, warm croissants, yogurt, cereal, and biscuits. Such a pleasant experience.

Leisure Family

6/10

Pleasant

27 Dec 2023

michael

Great location - small space, awkward entrance, friendly host. You can hear the other guests / thin walls. Nice breakfast and service is good. You’re paying for location - cool balcony overlooking Piazza Navona. I’ve stayed at nicer hotel here before - twice the cost but much nicer. Probably will not stay here again unless only option.

Leisure Family

10/10

Exceptional

28 Oct 2022

Michael

Room was fabulous and Andrea was awesome! Met us right at the door when we checked in and gave us a bunch of recommendations.

Would definitely stay there again!

10/10

Exceptional

26 Oct 2022

kara

The staff was above and beyond helpful and amazing. It was so beautiful and right in the most beautiful piazza

Leisure Self

10/10

Exceptional

10 Aug 2022

Frances

It is just fabulous

Leisure Partner

10/10

Exceptional

02 Jan 2022

Marco B.

Fantastic location

Fantastic location with view on Piazza Navona. Place is spotless and staff professional and friendly

10/10

Exceptional

20 Nov 2021

Joey

The location is amazing! Centrally located and the best view looking out your room right onto the fountain in the piazza, stunning! Everyone was so helpfull and friendly. Good breakfast delivered right to your room.

Leisure Family

8/10

Excellent

21 Aug 2021

Verified traveler

Great location.

Business_and_leisure Partner

10/10

Exceptional

14 Aug 2021

Cornelius

Pure Perfection ( prepare for some quirks)

The most excellent hotel you can get in Rome - as long as you know a few things going in. 1) there are only 3 rooms so do not expect full service anything. Breakfst delivered to your room is a lovely touch. 2) There is no sign at the front door marking the entrance. If you note the address and buzzer in advance this won't be an issue but if you assume the adress alone is enough you may hang out on a Piazza Navone service road. Once you know these two things you will delight in having access to a secret treasure of Rome. Sipping prosecco on a balcony overloooking the Piazza is the stuff of Italian wet dreams. Hollering down to order pasta from the restauant below who will bring it around to meet you is the very definition of La Dolce Vita. I've stayed in more hotels than I can count around the world in all price points and this iswithout a doubt the best value I've found. It's my new favorite hotel in Rome

Partner

6/10

Pleasant

04 Aug 2021

Verified traveler

On the plus side, the hotel is located facing a very pretty palazzo but it is extremely hard to find. There were no signs and even our driver had trouble finding it. We ended up in an alley for the entrance. We had a deluxe room and there wasn’t anything special about it. The bathroom was so small that you couldn’t even turn around. On top of that our air conditioner didn’t work well. There is no staff on the premise so there was no one ne to contact. Breakfast was brought to our room and was very good.

Leisure Family

10/10

Exceptional

17 Feb 2020

Marc

What a view

Very nice comfortable room with the best view ever. Balcony with view of the piazza is why we stayed here and was wonderful waking to fountain view every morning

Partner

10/10

Exceptional

26 Jan 2020

Robert

Loved everything about the property. Looked out the window and was in the Piazza Navona.
Slight problem with our TV. Satellite was broken. No big problem.
If you want to stay in Rome, this is a fantastic palazzo.

Leisure Partner

6/10

Pleasant

05 Dec 2019

Richard

Great location, but noise problems

This is a 3 room hotel. The locations is amazing. The staff, while not there fully time, was nice and helpful. The room was nice. It was great to sit on the balcony and people watch. The bed was comfortable. Apple TV for the room was nice. Here is where the not so great things come in. Noise from the piazza was not an issue. Every time water was turned on, the pump, I’m assuming, would turn on and was very loud. The noise from the hallways was also very loud. Around 4:30am someone was very loudly moving in and out bags of laundry (throwing them up and down the stairs in the echoing hallway). I feel that could have been done at some time other than that early in the morning. WiFi was also not good. Streaming Netflix would pause every 15 seconds. Advice, if you are a heavy sleeper and just want a nice view, this place is fine. Otherwise, you may get annoyed with the frequency you wake up at night.

Partner

10/10

Exceptional

25 Nov 2019

Verified traveler

Wonderful location! The room we were in is not really large enough--or furnished--for two people to have breakfast in it. Would be fine for a solo traveler.

Business

10/10

Exceptional

07 Nov 2019

JAMES

We loved everything about plaza de cupis.

Partner

10/10

Exceptional

29 Oct 2019

Daniel

This was the first stop of three hotels in differnt cities. After a cab from the airport at a fixed rate of 48 Euro we were dropped off right at the door. Being from NY I wasn't use to having the hotel name on a doorbell so it took us a while to figure it out but when we did the young man met us at the door and carried our bags up the two flights of stairs. He was a godsent. The room had a balcony right over Piazza Navonna. The Wi-fi was great. The room was clean and comfortable. We had breakfast delivered to the room each morning. Taxi stand was a little bit of a walk but no problem. I recommend staying at Piazza navona versus the Colosseum and Forum area because it is beautiful in the morning and evening. We looked right out at one of the fountains. . Very close to the Pantheon and the Tiber. Of all the hotels we stayed at in Rome and Venice this was our favorite.

Partner

10/10

Exceptional

01 Aug 2019

Patricia

Outstanding in every way!

Partner

10/10

Exceptional

24 Jul 2019

Verified traveler

Amazing place right in the middle of piazza navona. Open your window sit on the balcony overlooking the square.

Leisure Friends

10/10

Exceptional

15 Jul 2019

Verified traveler

The location is fantastic! A beautiful view of Piazza Navona. The staff are all very friendly and extremely helpful. I would love to go back again.

Leisure Family

10/10

Exceptional

04 Jul 2019

April

Great location in piazza navona! Fabrizio was extremely helpful and accommodating! I would recommend arranging transportation through them if needed as taxis and uber are much more expensive.
Highly recommended! 😊

Leisure Partner

10/10

Exceptional

09 Mar 2019

This property is wonderful. I was there in Feb when it was cold, the room was cozy and warm. The staff are also warm and welcoming. I had the pleasure of being welcomed by Tomas. He was so helpful, kind and took the time to help me plan an evening on the town. It was a great stay, in a spacious, clean room overlooking Piazza Navona. The stay includes a continental breakfast. I would recommend a stay at this old palace!

Leisure Self

10/10

Exceptional

19 Nov 2018

David&LauraW

We were thrilled with our Room #101 (the smallest room). It looked out right on Piazza Navona, is reasonable walking distance to all major tourist sites in Rome (ie: Vatican, Trevi Fountain, Campo di Fiori, Pantheon, etc) and the room was a really decent price. Very clean, modern conveniences, and it was lovely laying in bed at night listening to the musicians playing in the square (don't worry, they don't play late). Highly recommend this place! Next time we are in Rome, we will be staying here. Do yourself a favour and book a car to bring you from either the port or airport to the hotel because you will never find it otherwise lol. In a quaint building with a beautiful church right across the lane.

6/10

Pleasant

29 Oct 2018

Paul J.

Online Concierge Service Worse Than Useless

The location is superb and the balcony very special. Very enjoyable. But the what's app concierge service was beyond awful. The arrangement for a driver and guide from the port to Ostia Antica produced only a driver who dropped us at the hotel. Dealing with the concierge service was useless because response time is about two hours. Ultimately the explanation was \"you never confirmed.\" Okay, misunderstanding. But the twice confirmed car to the airport never did show up, making for raw panic to find a taxi at 7 am. No explanation from the service. None. Ever. Just remember that there is no one at the hotel and no one to contact; the emergency numbers produce recordings, in Italian of course. Otherwise, the usual ups and downs. The breakfast was pedestrian. Only one cockroach shared the room. And the coffee maker was great.

Partner

8/10

Excellent

28 Oct 2018

Verified traveler

Fabrizio was very kind. We did feel that the room could be cleaner. Overall enjoyed our stay!

10/10

Exceptional

25 Oct 2018

Michael John

Terrific location, great staff and clean room with the million dollar view from our balcony.

Partner

10/10

Exceptional

09 Oct 2018

Verified traveler

Great location and view of piszza novonna!!!!!!!!!!!!!!!!!!!!

8/10

Excellent

09 Sep 2018

james

Great location, easy walk to the Vatican, clean room, however a bit noisy when you run any water. Must have been a pump or something. Also coordinate your arrival as there is no lobby so they meet you at the place. We did not realize this so we had to wait about 20 minutes, but once in all was good.

Partner

6/10

Pleasant

16 Aug 2018

Verified traveler

Fabrizio was great! Gave us some good suggestions and made an extra effort to ensure we were taken care of. The location of the place is wonderful too! Loved the umbrellas available to us for the rain! We used them. Thanks!
As for cleanliness and comfort the room is a bit lacking. Lobby smells like smoke and room was dark unless shutters were open. Since shutters are on the outside it was tricky to open them and not have the whole piazza see you. Over all it seemed decent but no where I’d want to stay again. Breakfast on the last day was burned. Too bad. Has potential!

2/10

Poor

02 Aug 2018

Anthony

We booked 1 night at the Palazzo De Cupis & asked the hotel staff to help us with booking a taxi from the train station which they did & confirmed with us. As soon as train arrived we rushed to the exit of the station to find out that there is no driver waiting for us. We waited for 20 min just in case driver is running late, but still no one if there. Then we called the hotel and are told that our driver has waited for us for the last 40 minutes and just left. We will be charged 35 Euros by this taxi company no matter what. We get to the hotel and had to talk to the manager. He simply told us that we absolutely have to pay 35 Euros for the taxi we never even saw. It’s a rule and there is nothing we can or will do about it. We do understand the rule – if we are late we pay no matter what. But we weren’t late. We called the hotel within 20 min of arriving to the train station and were told that driver waited for us for 40 min (where if the simple math?) and left. We tried explaining to the manager that time doesn’t even add up. At that point manager started raising his voice at us. He would not listen to us, nor to our logic, not to us trying to explain. When we asked him “where do you think we were”? He said “most likely you just went to some shops after the train and lost track of time\". So now we are also liars. And at that point he just kept on yelling at us and telling us we are not telling the truth. We had to leave. Who hires this type of management!? Awful experience..

8/10

Excellent

18 Jun 2018

Robyn

Great little hotel

Don’t be alarmed by the door with no sign. Once you enter and make it through the entrance you’ll find a quaint tiny bnb-type hotel with rooms very modern, clean and comfortable (with AC!). The woman who works there and makes breakfast is very nice and helpful. And the location is outstanding. I’d definitely stay there again.

10/10

Exceptional

24 May 2018

Ernst

Excellent hotel very central to everything.