Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

The Chen Melbourne - Art Series

Melbourne - VIC · Australia

850 Whitehorse Road, 850View location

9.0/10Excellent813 Reviews
Cleanliness9.0/109.0
Service9.2/109.2
Comfort9.2/109.2
Condition9.0/109.0
Neighborhood8.8/108.8
Amenities8.8/108.8
See all ratings
Check availability Pay with crypto or card
  • Sustainability certification
  • Luxury collection

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Chen Melbourne - Art Series

Featuring 100 intelligently designed suites that are complemented with the vibrant works of Chinese born, Australian Artist, Zhong Chen. The Chen plays home to local and interstate travellers looking for a stay for work or play.

Featuring spectacular views of Melbourne's CBD and surrounding suburbs from the impressive rooftop pool and entertainment deck and all the while only being a hop, skip and jump to Box Hill's exciting dining precinct.

Read more about this hotelShow less

Located in Melbourne (Box Hill), The Chen Melbourne - Art Series is within a 5-minute drive of Box Hill Hospital and Doncaster Shopping Centre. This luxury hotel is 2.9 mi (4.7 km) from Deakin University and 4.9 mi (7.9 km) from Swinburne University of Technology.

Make yourself at home in one of the 100 guestrooms featuring refrigerators and minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Concierge
Laundry
Gym
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until midnight
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

LGBTQIA+ friendly Professional property host/manager Ecotourism Australia Sustainable Tourism NABERS Energy NABERS Water Pets not allowed

Cleaning and safety

Sanitization
Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: AUD 200.00 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 6:00 AM to 11:00 PM.
    • Only registered guests are allowed in the guestrooms.
    • Cashless payment methods are available for all transactions.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Minimal age
    18
  • Optional fees
    • Self parking fee: AUD 24 per day
    • Late check-out is available for a fee (subject to availability)
    • Crib (infant bed) fee: AUD 10.0 per night
    • Rollaway bed fee: AUD 60.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Box Hill Hospital 0.5 km / 0.3 mi
Doncaster Shopping Centre 4 km / 2.5 mi
Deakin University 4.2 km / 2.6 mi
Swinburne University of Technology 7.9 km / 4.9 mi
St Vincent's Private Hospital 8.5 km / 5.3 mi
Chadstone Shopping Mall 9.9 km / 6.1 mi
Bridge Road 9.9 km / 6.2 mi
Warringal Private Hospital 11.4 km / 7.1 mi
The Glen Shopping Centre 11.5 km / 7.2 mi
Mercy Hospital for Women 11.5 km / 7.2 mi
Austin Hospital 11.6 km / 7.2 mi
High Street Armadale 12 km / 7.5 mi
Knox Private Hospital 12.3 km / 7.6 mi
Monash University 12.9 km / 8 mi
Caulfield Racecourse 13.5 km / 8.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 100
  • Number of floors (main building): 6
  • hotel
  • Nearest Bus / Metro Stop
  • Airport
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Lift access
  • Concierge
Show 12 more facilities & services
  • Luggage room
  • Dining area
  • Restaurant: 2
  • Meeting room
  • PrinterExtra charge
  • Fax
  • Indoor freshwater pool: 1
  • Outdoor freshwater pool: 1
  • Ecotourism Australia Sustainable Tourism Certification
  • Non-smoking establishment
  • Cash Free
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    The Chen Melbourne - Art Series

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXE TWO BEDROOMDouble or Twin • DELUXE TWO BEDROOMDBT.B2-DX

    Photos are not available for this room type.

    The Chen Melbourne - Art Series

    Double or Twin DELUXE TWO BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE TWO BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.B2-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CONNECTING ROOMRoom • CONNECTING ROOMROO.CM

    Photos are not available for this room type.

    The Chen Melbourne - Art Series

    Room CONNECTING ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.CM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH BALCONYSTUDIO • WITH BALCONY • 1 Bedroom • 34 m²STU.BL
    STUDIO WITH BALCONYPhoto unavailable3 photos

    The Chen Melbourne - Art Series

    STUDIO WITH BALCONY

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    34 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.BL

    Room amenities

    • Wheelchair-accessible
    • Living room: 1
    • Safe
    • Direct dial telephone
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Hairdryer
    • Bathroom: 1
    • Satellite TV
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    The Chen Melbourne - Art Series

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXEDBT.DX-7

    Photos are not available for this room type.

    The Chen Melbourne - Art Series

    Double or Twin DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX-7

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE WITH BALCONYSTUDIO • DELUXE WITH BALCONY • 1 Bedroom • 34 m²STU.BL-DX
    STUDIO DELUXE WITH BALCONYPhoto unavailable2 photos

    The Chen Melbourne - Art Series

    STUDIO DELUXE WITH BALCONY

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    34 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    DELUXE WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.BL-DX

    Room amenities

    • Wheelchair-accessible
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • TV
    • Hairdryer
    • Satellite TV
    • Safe
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN

    Photos are not available for this room type.

    The Chen Melbourne - Art Series

    QUADRUPLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE KING BEDQUADRUPLE • DELUXE KING BEDQUA.DX-KG

    Photos are not available for this room type.

    The Chen Melbourne - Art Series

    QUADRUPLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE TWO BEDROOMSTUDIO • DELUXE TWO BEDROOM • 2 Bedrooms • 58 m²STU.B2-DX
    STUDIO DELUXE TWO BEDROOMPhoto unavailable3 photos

    The Chen Melbourne - Art Series

    STUDIO DELUXE TWO BEDROOM

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    58 m²
    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    2
    Room type
    STUDIO
    View / characteristic
    DELUXE TWO BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.B2-DX

    Room amenities

    • Safe
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • Wheelchair-accessible
    • Wi-fi
    • Satellite TV
    • Hairdryer
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO TWO QUEEN BEDSSTUDIO • TWO QUEEN BEDS • 1 Bedroom • 27 m²STU.2Q
    STUDIO TWO QUEEN BEDSPhoto unavailable2 photos

    The Chen Melbourne - Art Series

    STUDIO TWO QUEEN BEDS

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.2Q

    Room amenities

    • Bathroom: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Mini fridge
    • Tea and coffee making facilities
    • Ironing set
    • Safe
    • Wheelchair-accessible
    • Wi-fi
    • Satellite TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    The Chen Melbourne - Art Series

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO KING SIZE BEDSTUDIO • KING SIZE BED • 1 Bedroom • 27 m²STU.KG
    STUDIO KING SIZE BEDPhoto unavailable3 photos

    The Chen Melbourne - Art Series

    STUDIO KING SIZE BED

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    27 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.KG

    Room amenities

    • Toiletries
    • Bathroom: 1
    • Mini fridge
    • Tea and coffee making facilities
    • Fridge
    • Minibar
    • Kitchen utensils, plates & cups
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower: 1
    • Ironing set
    • Satellite TV
    • Housekeeping
    • Individually adjustable air conditioning
    • Slippers
    • Bathrobes
    • Desk
    • Safe
    • Living room: 1
    • Balcony
    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN QUEEN SIZE BEDTWIN • QUEEN SIZE BEDTWN.QN

    Photos are not available for this room type.

    The Chen Melbourne - Art Series

    TWIN QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE KING BEDSTUDIO • DELUXE KING BED • 1 Bedroom • 34 m²STU.DX-KG
    STUDIO DELUXE KING BEDPhoto unavailable2 photos

    The Chen Melbourne - Art Series

    STUDIO DELUXE KING BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    34 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-KG

    Room amenities

    • Direct dial telephone
    • Hairdryer
    • Bathroom: 1
    • Satellite TV
    • Wi-fi
    • Wheelchair-accessible
    • Safe
    • Ironing set
    • Tea and coffee making facilities
    • Mini fridge
    • Kitchenette
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE DELUXE TWO BEDROOMQUADRUPLE • DELUXE TWO BEDROOMQUA.B2-DX

    Photos are not available for this room type.

    The Chen Melbourne - Art Series

    QUADRUPLE DELUXE TWO BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    DELUXE TWO BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.B2-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE TWO BEDSQUADRUPLE • TWO BEDSQUA.2B

    Photos are not available for this room type.

    The Chen Melbourne - Art Series

    QUADRUPLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXE TWO BEDROOMRoom • DELUXE TWO BEDROOMROO.B2-DX

    Photos are not available for this room type.

    The Chen Melbourne - Art Series

    Room DELUXE TWO BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE TWO BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B2-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN DELUXE TWO BEDROOMTWIN • DELUXE TWO BEDROOMTWN.B2-DX

    Photos are not available for this room type.

    The Chen Melbourne - Art Series

    TWIN DELUXE TWO BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    DELUXE TWO BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.B2-DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Chen Melbourne - Art Series

9.0
Excellent
813 Reviews
Cleanliness
9.0 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.0 /10
Neighborhood
8.8 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
23 Jul 2026
Yan
This hotel situated at the central part of Box Hill. It is a well maintained hotel with good facilities and services. My son and I stayed at a twin beds room which is spacious and comfortable. The shower is large and comfortable. The room is very clean and modern. Overall it is a nice stay. The staff are all helpful and professional.
8/10
Excellent
20 Jul 2026
LAI
No dental kit, the rest are good
Business
10/10
Exceptional
18 Jul 2026
Louise
The staff were great in helping my elderly parents obtain a park near to the lifts and their room - thanks
Family
10/10
Exceptional
17 Jul 2026
Thomas
I am travelling to work in Melbourne. I found the apartment is in an excellent location, clean and with the gym to do exercise while with the tight schedule.
Self
8/10
Excellent
12 Jul 2026
Young hoon
overall good for room conditions
10/10
Exceptional
11 Jul 2026
Gordon
Close to train and tram, plenty of good food nearby from cheap to expensive. Lovely roof deck with pool.
Self
6/10
Pleasant
16 Jun 2026
Paul
The property has a lots of positives but if you've got mobility issues it's probably not the best choice. They're unable to guarantee a parking spot so its a gamble about whether you can get one or not. Lucky enough to secure one of the few disabled spots but the closest lift had 4 stairs up and 4 down to the lift. Luckily my Mum has a walker and not wheelchair as not sure how would've managed otherwise. But overall the signage was poor and no real direction from staff. Would look for other options if have mobility issues - disappointing hotel not to consider these things.
Family
8/10
Excellent
10 Jun 2026
Peter
This is a good quality modern hotel ecntral;ly located in Box Hill. We enjoyed our stay and would stay again. We were a bit disappointed that parking was not included (an additional $24).
Partner
10/10
Exceptional
04 Jun 2026
Wade
Very helpful staff, easy location for dining out
Self
10/10
Exceptional
24 May 2026
Tayshia
Overall everything was awesome, the only thing is we would of loved to have a microwave to heat up our food.
10/10
Exceptional
05 May 2026
William wei cui
great
10/10
Exceptional
27 Apr 2026
Rosemary
The reception staff especially Sue were wonderful. Thanks
Partner
8/10
Excellent
18 Apr 2026
Yu-Ting
Very close to food
10/10
Exceptional
09 Apr 2026
Sunmin
Everthing is good
Self
10/10
Exceptional
22 Mar 2026
John
Really nice and comfortable hotel. Reception staff were very accommoding, roof top pool and gym were fabulous and the room was very clean and thought out. We will stay again!
Partner
10/10
Exceptional
16 Mar 2026
Michael
Clean friendly staff
Friends_and_family Family
10/10
Exceptional
15 Mar 2026
Tommy
Very happy, definitely will come back again. Room and service was great.
Family
10/10
Exceptional
13 Mar 2026
Sunmin
Everything is good
Business Self
10/10
Exceptional
08 Mar 2026
Linus
Always a clean room, modern, inviting, even stylish. And the price is excellent value.
Self
10/10
Exceptional
01 Mar 2026
Benjamin
Great staff
Partner
10/10
Exceptional
08 Feb 2026
Rhona
Extremely friendly, kind, and helpful staff.
Lovely clean, relaxing and quiet room & amenities.
Leisure Partner
10/10
Exceptional
10 Jan 2026
Clive
The staff, particularly front of house Min were exceptional in the their attendance to our needs.
The room was at the same level as the staff,excellent in its presentation.
Would stay on my next visit without hesitation.
Thankyou Min for you kindness and professionalism
Leisure Partner
8/10
Excellent
09 Jan 2026
Gordon
Really good room, I was able to upgrade to king room with balcony, excellent. Staff very helpful. Will be staying there again but longer next time.
Leisure Partner
10/10
Exceptional
06 Jan 2026
Ian
The Chen is conveniently located near the train station with plenty of dining options which open till late. Clean and comfortable rooms. Great value!
Friends_and_family Family
10/10
Exceptional
05 Jan 2026
Ian
Very convenient location, nice condition of the hotel rooms
Friends_and_family Family
10/10
Exceptional
05 Jan 2026
Ian
Comfortable beds, good amenities and very convenient location
Friends_and_family Family
10/10
Exceptional
04 Jan 2026
Kacey
Clean rooms, friendly service. The hotel manager went out of his way to ensure we had what we needed for a comfortable stay with our toddler - I was very impressed.
Friends_and_family Family
10/10
Exceptional
03 Jan 2026
H
Great rooms, wonderful and friendly staff who are very accommodating, close to restaurants and shops.
Friends_and_family Family
10/10
Exceptional
01 Jan 2026
Joumana
It had everything we needed for our five night stay in Melbourne . Comfortable , friendly staff , close to shops and public transport , comfortable room
Leisure Family
10/10
Exceptional
27 Dec 2025
Jamshid
Staff were truly awesome! Everything was close by, the hotel is a great place to stay as is right beside trams and metro. All was great except the carpets could be cleaned better as they are a bit dirty in rooms and hallways.
Leisure Family
10/10
Exceptional
12 Dec 2025
Jeanette
Rooms were clean. Staff very nice.
Business Friends
6/10
Pleasant
06 Dec 2025
Christopher
-
Leisure
10/10
Exceptional
27 Nov 2025
NIEL
Rooms and linen were new and clean. The staff were friendly and helpful. The food from the ground floor restaurants were amazing and well worth the stay.
Business_and_leisure Family_with_children
2/10
Poor
15 Nov 2025
Jordan
Please don’t spam my emails give already unsubscribed
10/10
Exceptional
14 Nov 2025
Denise
The staff were exemplary. Wonderful people skills.
Business
8/10
Excellent
24 Oct 2025
Olga
great location
staff were positive and quick to help
beds were comfortable
shower was always hot
10/10
Exceptional
16 Oct 2025
Belu
the room was stunning, the rooftop had a beautiful view, the art pieces everywhere, the japanese restaurant had the best sushi. we are very very happy with our experience
Leisure Partner
6/10
Pleasant
12 Oct 2025
Al
Do your own cleaning. Room cleaning for a fee and none on Sundays. No change of towels. A fee is charged for parking. Accessing check in and parking very inconvenient. No towels or robes for swimming pool. The crime rate must be terrible in Melbourne because this hotel uses every precaution and so make access difficult for clients. I like to feel comfortable and not constantly monitored so I wouldn’t use this hotel again.
Leisure Partner
10/10
Exceptional
10 Oct 2025
Tommy
Excellent place, staff are really helpful and nice. Plenty of places around to shop and eat.
Leisure Self
6/10
Pleasant
09 Oct 2025
Michael
2nd time staying at this hotel within the week. The water faucets in shower stall, sink in bathroom, and in utility area were all difficult to adjust to the right temperature. Probably need adjustment. This is a different room from the one we stayed earlier the week.
Leisure Family
10/10
Exceptional
07 Oct 2025
Samir

Room was very clean and the view was amazing

Room was very clean and comfortable. The staff were very friendly. Our stay here was very welcoming. We will definately be staying here again.
Business
10/10
Exceptional
06 Oct 2025
Michael
Close to shopping and numerous restaurants. Room was clean and current. Friendly staff are all very helpful when asked for support.
Leisure Family
8/10
Excellent
30 Sep 2025
Ronald
Nice, safe location
Shower drain was a bit clogged but they sorted that very quickly, a bit dusty on some surfaces, black out curtains hard to push up against wall so it let some light in
Leisure Family
8/10
Excellent
30 Sep 2025
Lauren
Great stay overall, just a couple things to mention. We were able to check in as soon as we got to the hotel, around midday which was amazing. Staff were lovely and super nice the entire stay. Shops and transport very close by!

When we asked if we could access the internet or netflix on the tv however, we were told we could only do that using a HDMI cord attached to a laptop. Asked if they had a cord with a usb-c attachment which they didnt. Also, the rooms arent very soundproof and the lounge chairs by the pool were broken.

These things were definitely not deal breakers and like I said, the stay was really great, just things to look out for.
Leisure Friends
6/10
Pleasant
30 Sep 2025
Brendan
We requested for our room to be cleaned and it did not happen for three days straight. We had to ask for towels, robes and slippers that were advised on the website as luxury inclusions. The room was okay but not clean. Mould in the shower on the shower door. Carpets not vacuumed, with dried rice and food on the floor. Dust on most of the surfaces. Overall not very clean. Remote control for the television did not work. No foxtel only standard channels and limited. The kettle and toaster was also dirty so it did not feel like you wanted to use any items. Overall it was okay but we won’t be coming back.
Leisure Family
10/10
Exceptional
19 Sep 2025
Ming
Great location
10/10
Exceptional
17 Sep 2025
Dennis
Overall satifisfied with the hotel and its services.
6/10
Pleasant
13 Sep 2025
Alexander
The room itself was very nice and centrally located.

On check in there was a half drunk bottle of cream left in the fridge which made us think the room wasn’t cleaned properly or rushed. Also had issues with Front desk and payment.
Leisure Self
8/10
Excellent
07 Sep 2025
Verified traveler

Comfortable

A bit dusty behind the bed and no doona but has two sheets, otherwise comfortable. Very easy to get to from Box Hill train station.
Self
10/10
Exceptional
02 Sep 2025
Isabel
Great position in Box Hill and very nice room
Business Self
10/10
Exceptional
08 Aug 2025
Karyn

Chen Charm

A very comfortable and clean room. Would stay again.
Friends_and_family Family
10/10
Exceptional
13 Jul 2025
Penny

Consistently good

Always reliable. Clean. Friendly and efficient staff. Excellent housekeeping. Great location. Great choice for eateries and within walking distance. Fourth time and will continue to book here each year.
Friends_and_family Family
10/10
Exceptional
12 Jul 2025
Yunwen
Nice and neat
Leisure Family_with_children
10/10
Exceptional
06 Jul 2025
Yi
New and modern. Very close to Box Hill central locations too.
Leisure
10/10
Exceptional
03 Jul 2025
JOEY
Great value
Leisure Friends
8/10
Excellent
03 Jul 2025
Jacky

Great position

Great position for what we needed. They are very generous with leaving your car for a bit longer than checkout.
Partner
4/10
Poor
23 Jun 2025
Gareth
Hotel was old and not well maintained. Bed was very soft and whole place felt dated.
Leisure Partner
10/10
Exceptional
21 Jun 2025
Xiaolu
great!Convenient!Good receptionist and people!
Business
8/10
Excellent
17 May 2025
Bern
What a lovely place to stay. We had an excellent time. Found tge parking challending to understand and there are cobwebs under the beds. Just noticed when i dropped something on the floor. However it was overall excellnt. Thank you
8/10
Excellent
10 May 2025
Kris
The lamps and side tables were dusty, i would of preferred lager coffee cups but only had small cups, would like to see some toiletry spray and toilet scrubber but other then them the stay was excellent.
Partner
10/10
Exceptional
08 Apr 2025
Sharon
Very nice and clean property, great location for what we needed. Good service but car parking was a bit confusing to follow but eventually sorted it.
Partner
10/10
Exceptional
06 Apr 2025
Michael
No room service options.
Leisure Family
4/10
Poor
07 Mar 2025
Lucy
Two Coffe pods and curtain falling off the rail. External environment was unkempt with dead plants in pots and dirty windows.
Business
8/10
Excellent
26 Feb 2025
Mimi
Friendly staff
Leisure Friends
10/10
Exceptional
01 Feb 2025
Arman
amazing hotel
10/10
Exceptional
16 Jan 2025
Jian
Well place
Business
8/10
Excellent
07 Dec 2024
Cecile
Lack of 24hr service
Leisure Self
6/10
Pleasant
03 Dec 2024
Brad

Decent place but nothing special

It was alright , room was good , far walk for parking and pool, balcony wasn’t usable with mesh blocking view, parking is awful for hotel patrons . Area is very Chinese oriented so sometimes difficult to find variety of restaurants. Weird vibe sharing facility with apartment owners and not all hotel front desk staff spoke fluent English which was tough for some things
Business
2/10
Poor
29 Nov 2024
Ryan
Never recommend this ugly property. This is not a hotel. 1 star apartment living with no toiletries, no oxygen in the room, bad location on a the business intersection couldnt open window, AC noisy, safe box not working havecto call someone to fix.,.....
Leisure Family
6/10
Pleasant
19 Oct 2024
Hyangmae
Bit dirty and no water at the room
10/10
Exceptional
18 Oct 2024
Anthony
.
10/10
Exceptional
08 Oct 2024
Pru
Lovely clean facility
10/10
Exceptional
25 Sep 2024
WEI-LIN
My daughter and i really enjoyed our stay. We travelled a lot recently because of my daughter's sportst competitions. The Chen was the best within the hotels we staye in recently. We especially enjoyed the shower at the Chen. Also, we loved the convenient environment where diverse food choices are available. We will be back soon.
Friends_and_family Family
10/10
Exceptional
29 Aug 2024
Rajitha
Very good
8/10
Excellent
28 Aug 2024
John
Great property but restaurant was closed the whole time we were there. So - no coffee, no drinks, no meals etc
Business Self
2/10
Poor
24 Aug 2024
James
We arrived at the accommodation and was told out booking was not on their systems and that there was not rooms available - even through rooms were still available online. Staff can only be described as rude . Accommodating and helpful clearly arent a part of the the companies client/customer services 👍
Leisure Friends
10/10
Exceptional
20 Aug 2024
Philip
Staff were very helpful,especially the beautiful lady at the front desk…I wish her well with her new baby
Leisure Partner
10/10
Exceptional
18 Aug 2024
shinae
👍
Friends_and_family Family
10/10
Exceptional
15 Aug 2024
Shadreck
Good
Leisure Family
4/10
Poor
20 Jul 2024
Yik Ka
Easy to get around. Not clean.
Leisure
10/10
Exceptional
17 Jul 2024
Bowen
Not bad, room is pretty large and quiet
Leisure Self
10/10
Exceptional
06 Jul 2024
Penny

Comfortable

Clean, comfortable and convenient. Staff were efficient and attentive.
Friends_and_family Family
10/10
Exceptional
14 Jun 2024
Tanya
The staff are exceptional
10/10
Exceptional
29 May 2024
Glenda
Staff amazingly helpful knowledgeable and friendly
Business Self
10/10
Exceptional
19 May 2024
Maksud
Great cozy place to stay. Definitely recommended
10/10
Exceptional
18 May 2024
jeanne
Comfortable room, bed and towels etc. Only issue was that there was no kettle for my cup of tea. The coffee maker was messy and water not hot enough for tea. If there was a small microwave, I could have heated it.
Good to have the fridge and milk supplied.
Leisure Partner
10/10
Exceptional
12 May 2024
Abbas
Everything was great
It was home away from home
Thank you very much
Leisure Family
6/10
Pleasant
09 May 2024
HEQUN
Cleaning was a little disappointing, they have daily cleaning but only changes of the towels not vacuum at all.
Business
6/10
Pleasant
05 May 2024
Tarryn
The roof top pool was amazing. Could be a little bit warmer in temperature since Melbourne is so cold at the moment. And gym was a little rusted and out of date. Never received my bond back after my stay there even though the reception staff said I would get it refunded.
Leisure Partner
10/10
Exceptional
02 May 2024
Ryan

Unpretentious Art

Easy access, friendly staff, clean & comfortable room.
Lovely pool area but would be lovely if gym was on pool level.
My only mark down was I didn’t have any milk..
special note - nice pens 🙏
Business
10/10
Exceptional
29 Apr 2024
Stewart
Excellent Location with supermarkets, restaurants, shops and cafes within walking distance, transport and facilities are well located in this area. Easy Parking in the building is well served.
Hotel service and facilities such as the roof top heated pool is a highlight.
Business Partner
10/10
Exceptional
25 Apr 2024
William
The reception and staff even the room service was nice people and very patient, even when they are confused because of different language or misunderstandin. Thank you very much guys, god bless you all 😹👋🙏

Room clean & Tidy ( was staying in floor 4 double bed )
Room service daily
Free tea - free coffee - free milk
Electric kettle, hair dryer, bread toaster ❤️
Air conditioner / heater 👍

Very near boxhill shopping center & near grocery / supermarket / many restaurant nearby ❤️‍🔥
Have many church in the area 👍
Clean and safe environment, easy access to public transport 🤔
I hear other guest saying have pool in top floor, but too bad i didnt bring swimming suit so i didnt check it 🤔
Leisure Family
10/10
Exceptional
24 Apr 2024
Ryan
Our stay was good for only 1 night. Close to Box Hill Shopping center if you're looking to stay on that side of town. About a 20 minute drive to Chadstone Shopping Center. There is parking but it's a bit of a pain to get into and out of. Service was good, easy and quick check in and check out. Pretty run of the mill booking for us.
Leisure Family_with_children
8/10
Excellent
23 Apr 2024
LYE HUAT
The Chen runs on the HAPPY personality of this vietnamese lady running the front office . She will do her Best to assist customers . Thk u lady .

The Boxhill central mall is great for asian food ,thats all . This mall could invite sports goods shop to be anchor tenant !!

Add on a childrens play grd .
10/10
Exceptional
03 Mar 2024
Belinda
Rooms nice and quiet
Leisure Family
8/10
Excellent
27 Feb 2024
Barbara
Very, very comfortable bed! Well appointed room with everything needed. The room was very hot when I first got in, but the air conditioning worked well and it was comfortable after about an hour. Check in was simple, but the receptionist failed to explain that I would need to tap my key card to operate the lift to my floor. Consequently I went up and down afew times before another guest explained the system! She also failed to explain to put the card in the slot near the door to operate overhead lights, Luckily I worked that out for myself. A comfortable stay close to the hospital.
10/10
Exceptional
25 Feb 2024
Lihong
We spent four nights this summer. The hotel is located in a high-rise apartment building in the center of Box Hill, a major Asian community neighborhood. Excellent location within minutes walk to shopping mall, restaurants and Box Hill train/tram station. You could find almost any type of Chinese cuisines. Pubic transport is very convenient. We took train to downtown, beach and zoos. The room is a bit small for the family but it provides everything we need.
Leisure Family
10/10
Exceptional
24 Feb 2024
Justine
We really liked this hotel. We had a little trouble with parking, but it was solved quickly & easily. I think that the instructions regarding parking could be more clear when booking. We would have also appreciated bottles of water in the room.
Leisure Family
2/10
Poor
22 Feb 2024
prudence
No air conditioning when temp is 37 degrees! Offered a portable fan. Didn’t even offer a room discount.
Business Self
8/10
Excellent
21 Feb 2024
Anthony
The display is modern, great service system, the room is bigger than we thought

Location & surroundings

The Chen Melbourne - Art Series
850 Whitehorse Road, 850, Box Hill, Australia

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

The Chen Melbourne - Art Series

45 hotel photos