Name: Hilton Grand Vacations Club The Crane Barbados
Address: The Crane Resort, St. Philip, BB18079, BB

4/10

Poor

24 Jul 2026

Tomasz

HORRIBLE

4/10

Poor

22 Jul 2026

Karin

I didn’t like the fact that there were roaches in our room.

10/10

Exceptional

22 Jul 2026

Sukarina

Amazing across the board! The most friendly staff I’ve ever met!

8/10

Excellent

21 Jul 2026

Melida

Put in the reservation/booking notes we were celebrating our baby moon and wedding anniversary and would be interested in a room upgrade. When we arrived no congratulations, acknowledgment of notes at all. When I asked about a room upgrade I was told I had to call Hilton directly which I found strange.
Overall staff was pleasant, there was loud construction going on during our stay. Restaurants and pools on site were convenient. Beach not safe for toddlers/ small children.

Family_with_children

8/10

Excellent

21 Jul 2026

Chad David

Great staff

Self

10/10

Exceptional

20 Jul 2026

syed osman

Amazing stay.

Friends

6/10

Pleasant

20 Jul 2026

Getachew

Customer service took 4 hours to get our room and , we paid for to beds , we got
One bade with an prepared couch

Family

8/10

Excellent

19 Jul 2026

Nina Ellen

The room was huge and the private pool lovely. Our block was next in line for an upgrade though, which means doors that were impossible to close, shutters that didn’t shut, old furniture, shower that was always hot and other niggles. The property is very nice, pools great, village area very useful and the evenings at the beach bar (BBQ and cookout) excellent. The concierges are wonderful! Other negatives - breakfast is exorbitantly priced, so we ended up diy every day which was a bit of a shame. The beach was also unusable due to seaweed but kudos to the Crane for laying on a free shuttle to another beach.

Family

8/10

Excellent

18 Jul 2026

Juetetta

Great room and friendly staff! They were going through some renovations and construction so some irksome noise here and there, but property is still very nice and like the layout.

10/10

Exceptional

17 Jul 2026

Angelica

Staff was welcoming and hotel was clean

Partner

10/10

Exceptional

15 Jul 2026

David

Great staff and customer service was next level.

Self

10/10

Exceptional

14 Jul 2026

Cara

The staff is extremely professional and resourcefully. They put a smile on my face from the moment we got there. The room was peacefully tropical, walking the rounds everything was extremely clean. The rum punch was chief kiss. Special thanks to Joshua, every suggestion was spot on.
I will be back very soon!

Family

10/10

Exceptional

14 Jul 2026

Katie

Beautiful resort in a wonderful part of the country. It is close to the main strip but far enough away in the countryside you get to really see the country. The rooms was delightfully large and extremely clean. Wonderful Staff highly recommend. I hope to come back again someday!!

Partner

8/10

Excellent

13 Jul 2026

Tahj

Great resort.

Self

10/10

Exceptional

13 Jul 2026

Anthony

Great stay

Partner

10/10

Exceptional

11 Jul 2026

Fidel

The room was excellent and staff friendly

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Dominique

We loved how peaceful it was listening to nature..it was very relaxing. we will return.

Partner

10/10

Exceptional

10 Jul 2026

Umme Salma

Very helpful staff

Family_with_children

8/10

Excellent

09 Jul 2026

Robert

The hotel was in a good location for what was needed, and was ok. The bed was extremely high and I’m 6’2’ and had to take a jump to get on it. The staff on arrival were not very friendly or helpful but there were a large number of staff who were fantastic .

Business

10/10

Exceptional

08 Jul 2026

Matthew Aaron

Fantastic location

4/10

Poor

07 Jul 2026

Winston R

The Crane Resort is wonderful and absolutely terrible both. This may be the hardest review I've ever had to write. Our family loved many things about this property, but we also hated some basic must haves. First, the location can be considered a good or bad thing. The property is isolated and the activity and restaurant selection is limited. We rented a car which helped us get around. The resort is on the windy side of Barbados and the waves can be large. The views, beach, pools, grounds, security, on-site restaurants, and maid staff were all big positives. There are towel stations throughout the property, visitors will appreciate it. What was terrible is the old run down rooms. Our first rooms air conditioning was broken and they knew it. The resort sent us an email on our first morning stating the air conditioner may not be working, but they were working on it. We had three sleepless nights in a 82 degree room with 100% humidity. We called the front desk for maintenance multiple times, had technicians come to the room, without a fix. The front desk was dismissive of our issue. We got ahold of the front office manager, Veronica, and she made arrangements for us to move to another suite. That suite did have AC, but the room was outdated and worn out. One of the two TV's did not work. The venetian blinds would not all close. The siding doors were on a rotten track which made it nearly impossible to operate. We had a small brown roach in our bed. Bar tender in village was rude.

Family

10/10

Exceptional

06 Jul 2026

Catherine Soucy-De

Vraiment une belle place! Le complexe est super, le personnel vraiment gentil et attentionné! On y retourne!

Family

10/10

Exceptional

06 Jul 2026

cindy

The room was clean, the staff was friendly, the breakfast was tasty and plentiful. I would book this hotel again.

Family

10/10

Exceptional

06 Jul 2026

Michelle

Great time.

Family

8/10

Excellent

05 Jul 2026

Rose

The staff was cool and very helpful.

Family

10/10

Exceptional

05 Jul 2026

Scencierda

The room was immaculate! Wonderful view, dining/cafe options were great as well. Crane Beach was beautiful!

Self

8/10

Excellent

05 Jul 2026

Julie Elizabeth

Upon check in Shaquan was very friendly. He asked if we were celebrating anything and was kind enough to have a gift sent to our room when he learned we were celebrating a milestone birthday. Unfortunately basically every other experience with hotel staff at the desk as well as restaurant staff was disappointing. We felt like we were bothering them when we asked for anything. They just didn't seem like they wanted to be there. Hotel was very clean, pools were beautiful, Restaurants were \"ok\" but quite expensive. Duty free shop was good - however again only one person was friendly - others made you feel they couldn't wait for you to leave and stared you down while you shopped. Location is fairly remote and not close to much and the on site general store is expensive. Pack snacks. Overall resort was clean and beautiful; we saw a family of monkeys which was fun. Hotel cleaning and maintenance staff you passed would smile and always say hello - it just would have made all the difference in the world if people you needed to deal with at the front desk and in the restaurants smiled once in a while and didn't make you feel like you were inconveniencing them.

Family

10/10

Exceptional

02 Jul 2026

Abdullah

Awesome

Family_with_children

10/10

Exceptional

02 Jul 2026

Abdullah

Room service was amazing.
Great experience every single time.

Family_with_children

6/10

Pleasant

01 Jul 2026

Shanica D

The property is tooo far from everything, the beach was full of seaweed and the water was consistently ruff. Restaurants were not good.

6/10

Pleasant

30 Jun 2026

Andrea

The Carriage House is good for lunch but not for dinner. 1887 bar had good food. Didn't go to the beach because it was too dangerous to swim and it was covered in seaweed. The hotel room itself is a nice refuge. Pool was great. Bring plenty of small bills in cash. Overall it was ok

Family_with_children

10/10

Exceptional

28 Jun 2026

Sheldon

Was great with clean room and decent food and friendly staff

Partner

10/10

Exceptional

27 Jun 2026

Jasmine

Enjoyed my stay. My room
Was amazing

Partner

10/10

Exceptional

27 Jun 2026

Dionne

Such a gem. Room was clean and well appointed. Staff was very friendly and helpful. Grounds were well kept. Did not go to breakfast, chose to just by a few things at the general store and have breakfast in the room daily. Ate lunch by the pool. Truly enjoyed the beach barbecue night- with live music and more food than anyone could eat. Truly had a beautiful stay.

Partner

8/10

Excellent

27 Jun 2026

Michelle

I like how nice and clean it is and the staff were excellent.

Partner

10/10

Exceptional

26 Jun 2026

Abdullah Ayyub

Very nice

10/10

Exceptional

25 Jun 2026

Philip

Amazing hotel and great staff. I would highly recommend this place for a family vacation. We had the suite with a privet pool. Our son was in it the whole time. Having laundry in the room was a bonus. The property is dated, but kept up very well.

Family_with_children

8/10

Excellent

22 Jun 2026

Jorge M Fabian

Hotel was excellent but climate control in the rooms was very bad. It didn't let you change temp on the room and they were very hot.

Self

10/10

Exceptional

22 Jun 2026

Cheryl

Absolutely beautiful room and property. We stayed in a garden room and loved the privacy on the balcony. Enjoyed dinners on the beach and Japanese restaurant all with last minute reservations. Looking forward to returning.

Friends

6/10

Pleasant

20 Jun 2026

Nosakhare B

The staffs are great professionals. Since the beach is rough and dirty, the Crane needs to provide a daily complementary shuttle to south beach or other beaches.

Family

10/10

Exceptional

19 Jun 2026

Hassan

Nice rooms; not close to Bridgetown, but location was beautiful. Lots of good restaurants on site, especially L’Azure.

Family_with_children

8/10

Excellent

14 Jun 2026

Fidel

Nice village with everything in one location.

Self

8/10

Excellent

14 Jun 2026

Arnaldo

Is a huge hotel - resort , next time will choose a room closer to the pools side Instead. But in all it was a great expirience

Partner

6/10

Pleasant

14 Jun 2026

Erin

The grounds are beautiful and well-maintained. The rooms are lovely and the views are incredible. There’s an underlying feeling that the staff is forced to be nice and would rather not have to deal with tourists. We had a hard time with meals, as no one could be bothered to get orders correct. The breakfast buffet was obscenely expensive for the type of food offered. Their Zen restaurant made the most awful sushi I have ever tasted. The setting of the hotel is stunning but it’s a drive to any other attractions or amenities.

Partner

10/10

Exceptional

13 Jun 2026

Talisha Kawana

I enjoyed a relaxing

8/10

Excellent

09 Jun 2026

Valeriia

Absolutely beautiful place, service is on top!!!
Great pools, especially Family Selection, where you can find spf cream, body lotion and anti mosquito cream. What was very helpful for us!
In the room’s bathroom you can find L'OCCITANE cosmetics which is perfect for body and hair.
We had two birthdays during the stay and the room was decorated two times for us!
The food was delicious
There were real flowers in each bathroom, not artificial flowers, which I loved!
Highly recommend this resort!

Friends

4/10

Poor

07 Jun 2026

Marcella

The room was not very clean, the furniture had stains all over, the white comforter was off white. All the furniture was sticky in the room which made our skin very itchy. They start the introduction to the property trying to sell you a time share promotion, the resort is huge but hard to find things

8/10

Excellent

03 Jun 2026

Karen R

The staff was excellent and very helpful. The restaurants were good. The beach was disappointing.

Partner

6/10

Pleasant

03 Jun 2026

Crystal

Good and drinks were very expensive. The staff was nice. Property is a little older.

Partner

8/10

Excellent

01 Jun 2026

Brian

The rooms were clean and spacious with awesome views. The staff were friendly and helpful however they need to improve the check in experience and did not get any rooms keys as the machine was out of operation.

Self

10/10

Exceptional

27 May 2026

Alice

Enjoyed my stay will be coming back

Self

10/10

Exceptional

27 May 2026

Alicia

This resort exceeded my expectations. The rooms were clean, the hotel staff extremely helpful and the food was amazing. Couldn’t get over the view from Azure restaurant especially for breakfast. So many areas to explore and there was live entertainment most nights. The only thing is that the Crane beach had a lot of seaweed but it still didn’t take away from the relaxing atmosphere and amazing views. I would definitely stay here again.

10/10

Exceptional

26 May 2026

Maryjane Zinampan

Beautiful resort! Everything was awesome. I would gladly go back!

Partner

8/10

Excellent

20 May 2026

Jainek

The room lacked essential amenities for our stay, specifically kitchen items such as a toaster, pots, and pans. We were accommodated in a studio on the ground floor. The staff demonstrated a pleasant demeanor. I left several notes for specific staff members at the front desk, which have not yet been delivered to the intended recipients. I found the text-based communication system from the front desk and hub to be highly effective, as it facilitated quick and easy resolution of issues without the need for a physical visit to the front desk or a phone call.Over all our stay was good.Should have a compensation for returning guest.We can stay many places in Barbados but we chose the Crane..

Partner

10/10

Exceptional

18 May 2026

aidan

Had a very great time

8/10

Excellent

18 May 2026

Jainek riley

The recent experience at Crane was satisfactory. We observed a significant turnover in staff, with many new faces. The cleanliness of the pools was a concern, and we recommend improvements in this area, though the adult pool was marginally cleaner. We commend Juanita for her exceptional housekeeping services; her attention to detail and consistent work ensure a truly clean room.

Anthony, the bellboy, consistently recognizes guests, demonstrating an impressive recall for individuals. Heather, from the groundskeeping team, consistently exhibits a friendly and positive demeanor. Lana, at the general store, provides warm and welcoming service. These individuals are a primary factor in our continued patronage. We also appreciate the excellent live music and the daily shuttle service to Carlisle Beach. The jerk barbecue on Wednesday in the courtyard was superb. These aspects represent significant positive attributes of the establishment.

During our stay, we occupied two different studio accommodations. The second studio was noticeably older, with several non-functional amenities. Furthermore, the room was missing essential appliances and cookware. We recommend that management conduct thorough inspections to ensure all studio accommodations are fully equipped with necessary items and that all appliances are in working order. For instance, the non-operational coffeemaker was a source of frustration.

Partner

4/10

Poor

16 May 2026

Diana

This time around was very disappointing

Self

2/10

Poor

14 May 2026

Brent

PLEASE REMOVE MARRIOT FROM YOUR LISTING

Self

6/10

Pleasant

13 May 2026

Ian

Pool and Beach kept getting closed. The food would take very long to arrive

Partner

8/10

Excellent

11 May 2026

kathryn

We had a room with our own pool and ocean views. We really enjoyed our large patio. As one of us is vegan it was great to have our own kitchen. The yoga class was excellent. Zen restaurant has very good sushi and Thai food. We will definitely come again.

Family

6/10

Pleasant

11 May 2026

Aileen

The bed was too soft for me that it gave me back pain. I had to sleep on the sofa just so my back wouldn’t hurt. Otherwise the resort have everything needed. If staying longer better to do some groceries first and stack up on some drinks and chips. But they do have a general store where you can buy this as well. It’s like a mini village.

10/10

Exceptional

11 May 2026

Samuel

Had a great time!

6/10

Pleasant

10 May 2026

randy

Personal pool needed attention, room lacked basic necessities for price point.

6/10

Pleasant

10 May 2026

ANNA

Stayed for 4night, requested the room be clean and it never happened. Room service charges $18 delivery, out of 5 pools only one was working. Crane is over rated

Partner

8/10

Excellent

09 May 2026

Krystle

Top Tier service.

10/10

Exceptional

04 May 2026

Nicole

It was a beautiful and peaceful resort.

Partner

10/10

Exceptional

29 Apr 2026

HEBER E

Amazing facilities

Self

10/10

Exceptional

24 Apr 2026

pierre

Pros:
- located 15min away from the airport (awesome)
- beautiful property
- beautiful room with jet tub
- wonderful staff. Always ready to help and when we called twice making requests, they came I'm within no time.
- awesome restaurants inside the complex
- live music at night
- great location to catch morning sunrise
- at the far end of the beach there's a section that doesn't belong to the Hilton hotel but we went there anyway since nobody were there and we went naked on the beach and the ocean. So cool

Cons:
- the beach wasn't blue / green water but rather dark..

Partner

6/10

Pleasant

21 Apr 2026

Shane

The staff was helpful

10/10

Exceptional

08 Apr 2026

Marlon

We normally stay at the crane. This time it was a short stay. The pool, staff, and property were clean and amazing. Rooms clean as usual

Family_with_children

8/10

Excellent

16 Mar 2026

Khadeja

Rooms were nice and staff was friendly. Property was fine. They are definitely on vacation time as meals are slow (2+ hours for a meal). The restaurants leave a bit to be desired. Poesia was not great at all - probably the worst meal in our party we had in the whole island and the worst Italian. The place is new but the chef is trying to be too creative with limited access to ingredients. A few people had a shrimp dish with tomatoes and no-one had tomatoes in it. Azure is okay - mediocre. If you want good meals, you have to go off the Crane property to restaurants along the coast.

Partner

10/10

Exceptional

15 Mar 2026

Amanda C

Property is a lil dated but very nice. Staff was attentive.

Family

10/10

Exceptional

13 Mar 2026

Tammy

This was a very short stay due to a cancelled flight. The grounds were very beautiful, and the staff were amazing.
I wish we could have spent more than 10 hours there.

Family

10/10

Exceptional

16 Feb 2026

Hanna

The room was spotless! We loved it. Very happy with everything.

10/10

Exceptional

01 Feb 2026

Tammy

The staff was fabulous. We had such a great stay with a fantastic view of the ocean from our room!

10/10

Exceptional

03 Jan 2026

Norwah

Spacious rooms, friendly staff

Leisure Self

10/10

Exceptional

28 Dec 2025

Natasha

Wonderful stay from start to finish! My daughters and I truly enjoyed Hilton Grand Vacations Club The Crane Barbados. Our room was spacious, sparkling clean, and felt like a home away from home. The property is absolutely beautiful and perfectly situated—such a relaxing atmosphere. The Paint & Sip with Jonelle was the standout experience of our trip—so fun, engaging, and memorable. We can’t wait to return!

Leisure Family

10/10

Exceptional

22 Dec 2025

Anotida

My birthday trip at the crane went very well. The check in was great with Diangelo’s help specifically at the front desk as he made the check in smooth and offered me and my friends a lot of information about the crane and Barbados in general as it was our first time in Barbados. I would be returning for sure as I had a great experience.

8/10

Excellent

21 Dec 2025

Wiz

Cost of meals way too high even to North American comparable.
But then again everything in Barbados is expensive.

Leisure Family

10/10

Exceptional

20 Dec 2025

Donald

Spacious 1 bedroom apartment in an amazing resort. Enjoyed the experience more each day of our stay. Great place to relax and unwind. Grounds are amazing!

Resort staff is friendly and keeps you informed with text and email updates. Nice town square in the middle of the complex. Duty free shop is even reasonably priced.

Dining is expensive, but resort-reasonable. Be sure to try Poesia, the recently opened Italian restaurant. Lunch at Carriage House is great. Beach BBQ is fun, but pricey.

There were some minor maintenance items (our unit needs a new shower head in the main bathroom and sofa is past its prime), but those were easy enough to overlook.

Be sure to look for the monkeys in the trees in the circle near reception late afternoon to early evening.

Leisure Partner

10/10

Exceptional

18 Dec 2025

Michelle

Everything was outstanding except the food!

Family

10/10

Exceptional

16 Dec 2025

Shanice

The room was spacious, clean and modern with most amenities. The staff was accommodating and very friendly. Food from the restaurants were amazing especially Zen. The entire resort was beautiful! Totally recommend!

Leisure Partner

10/10

Exceptional

15 Dec 2025

Kevin

Great hotel

10/10

Exceptional

15 Dec 2025

Brenda

Courteous staff

Friends_and_family Family

10/10

Exceptional

12 Dec 2025

Neigel

The staff was wonderful in every way

Leisure Partner

4/10

Poor

12 Dec 2025

Elizabeth

The room itself was nice but the rest of the hotel grounds were run down .The check in process was slow and the staff was not friendly.

Leisure Family

8/10

Excellent

09 Dec 2025

Greg

Beautiful property that is well designed. Little disappointed in the food selections and that two different restaurants did not have several items on the menu, including fish and lettuce. Seemed very odd. Otherwise its a great property.

10/10

Exceptional

04 Dec 2025

Alberto

The lady in the reception gave me a map, I was very hard to find the right building, I got lost , i was horrible.
I’m an engineer, good with maps however facilities are complicated

10/10

Exceptional

02 Dec 2025

Stacey

Gorgeous property. Fantastic dining options. Friendly and helpful staff. Expansive rooms. Stunning views. Very tropical, high-end aesthetic. Would visit again.

Friends_and_family Family

8/10

Excellent

22 Nov 2025

John

Amenities and staff. Room was clean and nicely situated on the top floor at the end of the block.

Partner

8/10

Excellent

22 Nov 2025

Lisa

Upgraded to a spacious suite on check-in, which was fantastic. I would highly recommend the suites with the plunge pools, which seem to have laundry as well. Gorgeous beach, plenty of pools.

The downsides are: we were only here one night, and one of the main restaurants was closed, so we chose the other, and the food was not very good. None of the advertised extras like welcome drink or bottles of water were provided. And the 10am check-out time, despite having arranged for a 1pm checkout upon reception, was a surprise!

Overall, happy we chose this place, but a few areas under-delivered.

Leisure Friends

10/10

Exceptional

21 Nov 2025

Debra

Beautiful resort, lots to do and the staff upgraded us to a fantastic room!

8/10

Excellent

20 Nov 2025

lawrence

The room was great. Very spacious with all the amenities plus a private pool upstairs.

8/10

Excellent

17 Nov 2025

Erica

looking forward to coming back

Leisure Partner

8/10

Excellent

16 Nov 2025

Javed

The Crane is an amazing property! The grounds are beautiful with gorgeous trees, plants, and flowers. The accommodations are stunning, I felt like I was in my own home with a nice level of privacy. The views are very scenic. It was like heaven on earth. Will definitely visit again!

Leisure Partner

10/10

Exceptional

13 Nov 2025

Shaquilla

The room was everything. Everything stood out to me.

Leisure Family

8/10

Excellent

13 Nov 2025

Nicholas

Great stay

Leisure Partner

8/10

Excellent

13 Nov 2025

Alison

The room was brilliant, staff and breakfast. However the food the contry place at the crane, the peas and rice were awful like microwave food with no flavour, the only downside of the meal: this needs to sorted out. Otherwise great staff.

Leisure Family

10/10

Exceptional

11 Nov 2025

Voulde

Great room

8/10

Excellent

09 Nov 2025

Dafe Ufuoma

Lovely environment and good service by the staff

Leisure Partner