Name: Wyndham Grand Barbados Sam Lords Castle All-inclus
Address: End Of Belair Road N/n, Long Bay, Bridgetown, 00000, BB

8/10

Excellent

13 Jul 2026

Cassandra

The corridors and elevators need AC , the floors need to be power washed but aside from that the staff are great the experience was exceptional and I appreciated my butler

Friends

6/10

Pleasant

10 Jul 2026

Jasmine

I have been to many resorts and this is the first time i have had issues with my stay. The lack of dining options, lack of staff enthusiasm to assist and be informative and the lack of entertainment options was shocking. All inclusive's tend to have all night options for the previously stated. We also tried to book an excursion and the \"coms\" were down making it really difficult to get it done. ATM didn't dispense cash and there was no push from the staff for work arounds. The drinks were glorified juice, within days of our stay the resort was running out of everything, mixers, wine etc. While speaking with other guests they have the same perspective. I will also add if you want to be around options, this is not your location. Its far from the southern activity and will result in high transportation costs. The beach for this beachfront is not accessible. Im really an easy traveler...small changes would have made the stay a lot better.

Family

10/10

Exceptional

09 Jul 2026

Raven Nicole

The staff was exceptional. They were kind courteous and attentive. The room was cleaned the property was maintained the food was great and always hot. I’ll be b vs

4/10

Poor

08 Jul 2026

Veronica

The property is beach front but you can’t access beach. Signs posted state not to swim. No hot water, first 2 days. Main buffet was not open daily and the only options were Japanize or Indian, which is so exclusive for those that want variety. The main buffet didn’t have any variety and there was basically no entertainment. You have to find your own fun. Very boring and I felt like I was at a retirement community and not a resort. Not walking distance to eating places, places to shop, or clubs etc. The staff was amazing which made the stay better. The property is beautiful. We had to rent a car to find food. Staying at an all inclusive resort. No mini bar. Also at the steak restaurant, not all options are included, including average size steak or lobster. The steak was so so tiny that was included. Select another resort.

Partner

2/10

Poor

07 Jul 2026

Wynton

Very nice staff beach closed brunch closed some days buffet closed don't waste your money

10/10

Exceptional

03 Jul 2026

Valerie

The place is amazing and the food is delicious at every restaurant. The property is only 3 yrs old and everything is beautiful and modern. This is a must visit hotel and I will definitely be returning!

Family

6/10

Pleasant

02 Jul 2026

Malisha

The food was phenomenal, and the room was gorgeous, spotless, and very comfortable. Room service was fast and efficient, which made our stay even better.

However, our experience at the pool area by the kids’ pool was a bit disappointing, as the staff there did not feel very welcoming or friendly. At times, it felt like we were bothering them. On the other hand, when we visited the pool by the main entrance, the staff there completely changed our experience — they were friendly, kind, welcoming, attentive, and truly made us feel valued.

Overall, I would definitely recommend this place for anyone looking for a relaxing vacation. The property itself is beautiful, but some staff could benefit from additional training in etiquette and hospitality.

Friends

8/10

Excellent

02 Jul 2026

Michael

The room was absolutely beautiful. The staff was very accommodating, helpful and friendly. The food options were more Americanized than authentic bajan food like we hoped. The outside of the property needs to be cleaned. You can see the rust/dirt on the building which doesn't look nice in pictures. This was a smaller property, so there wasn't much to do if you like to party. It's far from everything and more for relaxing. Overall, the property was really nice.

8/10

Excellent

01 Jul 2026

Nimota Lola

My room was very clean, I had a beautiful view, staff was on top of everything… SOME of the staff were very nice

Self

6/10

Pleasant

23 Jun 2026

Amanda

My family and I took some time to choose the resort we wanted to stay on the island. The island is very safe and beautiful to explore outside of resort as well. The hotel is very clean, has some amazing staff that went above and beyond during our stay that we would like to shout out - Cashka and Rashad from Entertainment,
Deanna and Shaq the pool servers,
Russel from P&B,
Darian and Damien the bartender. The food we had at the à la carte restaurants was incredible - we tried them all but the surf and turf at castle view was our favorite!
Although we felt some of the staff went above and beyond, there seemed to be a divide in the level of service we received during our stay. Each time we requested extra towels for our room, we had to wait hours for them to arrive. Before our flight, no one came to assist with our luggage. This was planned the night before, but after waiting 45 minutes past the pick up time we ended up transferring everything ourselves. In general, the staff was slow to respond to requests and provide assistance. When we asked for extra waters, the front desk responded by saying “don’t you already have enough in your minibar”. When we arrived, we were asked if we would like some rum punch and then never received any. Communication and service efficiency could be greatly improved.
Additionally, the level of service did not meet the standards we expected, which made our overall experience less enjoyable but we would be open to re visiting in the future.

Family

10/10

Exceptional

19 Jun 2026

adrian

Excellent babes

Partner

10/10

Exceptional

17 Jun 2026

Kaheim

Best resort I been to , very beautiful to look at

Partner

10/10

Exceptional

09 Jun 2026

Ashley

Amazing stay. Location was clean. Service was great and staff was also great

Family

10/10

Exceptional

08 Jun 2026

Zuleyka

Everything was wonderful sad we couldn’t use the beach

Friends

10/10

Exceptional

07 Jun 2026

Stephan

Everything was great I be back again 10/10

8/10

Excellent

05 Jun 2026

Kristie

It was a great experience. The staff were great and very helpful. I didn’t like all the cats roaming around on property, but other than that, I had a blast!

Friends_and_family Family

8/10

Excellent

03 Jun 2026

Nathalie

The food choices could be so much more better! Did not give Carribean vibes at all! Needs more activities. The staff was great!

Friends

4/10

Poor

29 May 2026

Gregory

One of the worst resort I've ever visited. Will never repeat.

Partner

10/10

Exceptional

27 May 2026

Sharefa

Beautiful hotel, helpful and friendly staff.

Family

8/10

Excellent

26 May 2026

Hazel

Not helpful

Family

8/10

Excellent

25 May 2026

Kristoff

Our 4-day all-inclusive stay at the Wyndham Grand Barbados from Friday to Monday was truly an amazing experience. I celebrated my birthday weekend there and overall had a fantastic time. The amenities were excellent, the atmosphere was relaxing, and the drinks were amazing throughout our stay.

A special highlight was our couples massage at Island Essence Spa, which was absolutely incredible and one of the best parts of the trip. The Castle View Restaurant was also my personal favorite. The food, ambiance, and overall dining experience there really stood out.

The staff were warm, professional, and accommodating overall, although there were one or two team members who seemed a bit less willing to go the extra mile compared to the others. Room cleaning was also slightly delayed each time we called, but the rooms were always well kept once serviced.

Despite those minor issues, we had a wonderful birthday getaway and would definitely recommend Wyndham Grand Barbados to anyone looking for a relaxing all-inclusive experience.

Partner

10/10

Exceptional

25 May 2026

Lamont

Excellence day for couples or families along the beach line amazing food, amazing personnel and very amazing atmosphere

10/10

Exceptional

18 May 2026

Derrien

Perfect place to stay fir vacation

Partner

10/10

Exceptional

18 May 2026

Judith

Wonderful staff and relaxing resort

Family_with_children

10/10

Exceptional

16 May 2026

Steven Robert

Staff andservice were great. Restaurants and amenities were very good. Vert pleased with this property.

Family

8/10

Excellent

14 May 2026

Olamide

The staff is awesome, I played games with them and made some friends. The food was so great. There are multiple really nice pools. Being honest I had an awesome, I was a little sad to leave.

However, they gotta work on that wifi(most critical) and the Air conditioning. The beach could be cleaner but honestly it’s got everything you need to relax.

Partner

8/10

Excellent

11 May 2026

Tameka

The staff was nice and accommodating. Best part about the resort was the staff. The resort was not clean to my standards. For example the resort room floors had the same trash and stains on the floor the entire time. The food was just decent and at some times good. Nothing to write home about. The drinks were delicious and the staff did a great job keeping the drinks coming. The resort is beautiful. I would stay again due to the staff being so friendly and accommodating. They definitely need to improve the cleanliness. Also the night life and entertainment was mediocre but it could just be because there was not a lot of visitors on the resort.

Friends

6/10

Pleasant

11 May 2026

Jabari

.

Family_with_children

10/10

Exceptional

09 May 2026

Emily

Resort was absolutely breath taking! Staff was beyond fun, professional and accommodating! Ashley and Stefan were the best!!!

Family

10/10

Exceptional

09 May 2026

Melissa

Enjoyable experience. Everything was beautiful and all staff was pleasant

Friends_and_family Family

10/10

Exceptional

04 May 2026

Chanel

Awesome

Partner

8/10

Excellent

30 Apr 2026

Alicia

Beautiful grounds. Great restaurants. The rooms are very luxurious - especially the bathtubs. Entertainment is great too! Kids loved the pool. I do wish there were more pools for the kids to enjoy. Booking reservations for dinner was a nightmare though. We couldn't book in advance, were staying a week and on night one there was a restuarant already entirely booked! How does that even happen?! Also no kids in restaurants after 8pm!!! Finally check in was awful. We got there on time - rooms not ready & told to go eat first so we did - 2+ hours later rooms still not ready. I almost cried. They finally became available. That was completely unacceptable. Property was fine - but on the south part of the island so beaches not good (Sargasm) and far from the Main areas. Resort amenities made up for that with peppered in excursions.

Family_with_children

6/10

Pleasant

26 Apr 2026

Jasmine Kristina

The pool and surroundings were great. There is not a beach to swim so we spent lots of time traveling to the beaches. Shuttle to beach only runs certain days so you to have to pay for taxi cabs which are around $50USD each way if you visit on the off shuttle days. It's located far from tourist attractions so taxi fare is constantly needed-$50USD or more each way. There are no evening events(they do have bars with music available) I am in my forties and even I was bored in the evenings here, there is also no gift shop. There was a woman with a souvenir table tucked away around a hidden corner we only found the morning we left. There are very few restaurants. Castle View was the best for brunch and dinner. Go see Julisia, Sherry-Ann, Kira and the Manager. They took such great care of us on our friends 45th birthday trip. They are FANTASTIC!!!
The resort was empty the entire weekend yet, Sunday at checkout, guest services was unable to accommodate my request for a one hour later check out as a Wyndham rewards member. We spent two hours by the pool waiting for our shuttle service in our travel attire. They did hold our bags while we waiting which is appreciated. Overall it is good. However, if you are looking for hotel that provides entertainment or any special accommodation it's not the most convenient. Next time I visit Barbados, I will explore other resort options over the Wyndham Grand Barbados.

Friends

8/10

Excellent

25 Apr 2026

Linda

The pool is clean, enjoyable, and the staff is great. Very friendly and conversational. Breakfast is good, but lunch and dinner are not memorable at the Mediterranean. The pastries are excellent, but the coffee station has terrible service from staff who are either unhappy or moody and do not want to be there. I am a coffee drinker, and when I asked for two cappuccinos, I got a LOOK like I am from another planet. I found it very unprofessional when I was waiting to wrap up my coffee order, and a staff member disrupted the conversation, having a long conversation with another staff member, totally forgetting or ignoring me. I stared at them to signal my existence, and finally, they stopped and asked me what I wanted. The Japanese, the castles, and the Indian restaurants are great, and so is all the staff. Morning front desk staff are friendly, but some need a mood boost. Wyndham is a brand hotel, and the amount of money I paid to stay at this resort, I wasn't happy to chase around for chicken nuggets and hot dogs for my two kids and extra towels for the room. The room service delivery charge of $25 per meal is a bit much, as I think it should be included since it's an all-inclusive resort. I was very impressed with Wyndham in Costa Rica; that's a reason why I chose this hotel for Barbados.

Family_with_children

10/10

Exceptional

25 Apr 2026

Tanya

I had an amazing experience here. Everyone is courteous and caring. The Indian restaurant the food and the service was amazing. The spa was amazing from walking in to leaving everything was excellent. If you happen to book a spa day book with Romario. That knows how to apply the perfect pressure. Thank you for a great wonderful amazing time. I will be back again.

Self

4/10

Poor

24 Apr 2026

Mbayang

All Inclusive but all restaurants was \"over booked\" but the hotel was super empty! Very confusing. They would rather you eat at the buffet than an actual restaurant on the property.

Friends

4/10

Poor

24 Apr 2026

Joshua

It’s not an easy process to book the restaurants available within the resorts. There’s never any available slots and for the price you pay I feel like there should be.
Also I would recommend you rent a car if you’re looking to venture outside of the resort.

Partner

10/10

Exceptional

21 Apr 2026

Adrienne

Came to Sam Lords Castle with 3 friends for a 60th birthday, good was amazing our rooms fab, staff very friendly overall experience was excellent I highly recommend!
Adrienne

Friends

10/10

Exceptional

20 Apr 2026

CHEIKH

Enjoyed the pools and staff was very friendly!

Self

10/10

Exceptional

19 Apr 2026

Tierra

Loved it

4/10

Poor

14 Apr 2026

Ingrid

Need more staff to take of your situation and check in and a large variety of different food

Family_with_children

10/10

Exceptional

12 Apr 2026

Leslie

Our room, deluxe, king, ocean view, with balcony was outstanding! The staff were so welcoming and wonderful! An extremely impressive Resort.

Friends

10/10

Exceptional

10 Apr 2026

GERARD

Staff is very responsive.

Friends

6/10

Pleasant

07 Apr 2026

Sanghee

Great time

Family

2/10

Poor

07 Apr 2026

Neilson

This hotel is not as advertised. For nearly a 1,000 USD nightly, your money is better spent literally anywhere else. The food was bad and there were very few options. The room was mid and the air conditioning did not cool the room sufficiently. We were hot all the time. You hardly see security on the grounds and in the nights you see no staff. The grounds are quite large and it was worrisome. The restaurants have very strict reservation protocols and we could hardly ever get a reservation, except for 1 night. When we got there, there were no less than 10 empty tables around us. We were seated at 8:25 AM and at 9:20 they told us we could no longer order anything because the chef had left. Not even 60 minutes to eat. It felt very rushed and you could tell that your service was lackluster. It really was one of the worst experiences I have ever had at an all inclusive, and I travel probably 4 to 5 times a year. We ate twice from the hotel and just decided to buy food for the rest of the trip. We spend 6 nights at the Hotel. 1/10 would not recommend.

Friends

4/10

Poor

06 Apr 2026

Jazzleen

Overall the resort was beautiful and some of the staff was very nice and helpful. However there was no “airport shuttle” the guests are responsible for paying a taxi there and back. Any of the “adult only” amenities were not adult only. The food at the restaurants were okay, but never actually hot. And there are several times throughout the day the only meal option is a “grab and go”. The staff at the front desk and welcome staff were not hospitable or welcoming. There was one day during our stay we requested the room be cleaned, we left out around 11am when we came back after 5 pm no one had been to the room still. We called downstairs they said they would send someone up, we left out for a little over an hour came back no one still came. When we called downstairs to inquire, they stopped answering the phone. From that day forward , I could not get in touch with the front desk by phone. I also attempted to go to the nurse station, which is the only way to receive any sort or medicine or bandages on the resort, and no one was available multiple times throughout the day. The WiFi was terrible throughout the entire resort. The location of the resort was 30-40 minutes away from most attractions and taxis cost $120-150 USD. I would not stay again.

Family

10/10

Exceptional

03 Apr 2026

Samia M

Staff amazing, room clean , amazing vibes all around . Safe !

Family

10/10

Exceptional

02 Apr 2026

Max

Everything was great

10/10

Exceptional

29 Mar 2026

Mansi

Brilliant and very accommodating staff!
We were very apprehensive of

8/10

Excellent

28 Mar 2026

Panache L

They made my stay awesome! Bright my infant and she was treated like a princess. 1 small issue was resolved smoothly

Family_with_children

6/10

Pleasant

27 Mar 2026

FATIMA

Didn’t love that you can

10/10

Exceptional

26 Mar 2026

Dawn

The location is perfect for a quiet relaxing vacation.
The property is amazing. Rooms very spacious, and the balcony views incredible.
Loved the free shuttle to the beach and into town.
The manager at Castleview restaurant was warm professional, friendly and an asset to Wyndham Grand. Brandon you made our stay wonderful. ( we had brunch 2x at Castle view and dinner)

The servers / attendat the pool bar were always attentive and friendly.
Javon who was our server a number of times was always friendly with a smile.

The washrooms on the property I MUST say was ALWAYS clean and inviting. ( And I have been to alot of resorts) The buffet I liked all the options presented no complaints there. And yes EVERY night it was something different for dinner contrary to other reviews. Pool area very clean,

Only downside is PLEASE have hanging fly catchers or herbal plant deterrent to eliminate or minimize flies around the food area.

We had a great time and will definitely be back.

Family_with_children

4/10

Poor

24 Mar 2026

lissa

the staff was great , very sweet and helpful. However the overall communication isn’t good, the food is never fully cooked. which upset my stomach a few times , lack of staff. Horrible room service. Over priced for no reason. The only thing i feel was worth my money was the scenery. no entertainment, food closes to early, the options aren’t that appealing.

Partner

4/10

Poor

24 Mar 2026

ADRIAN

HOTEL COULD BE A LOT CLEANER . MOST OF THE STAFF PRETTY GOOD,AIRPORT SHUTTLE NON EXISTANT - WI FI TERRIBLE

Partner

4/10

Poor

19 Mar 2026

Jacques

Not worth the money. This hotel gets very little maintenance from what we observed. A few things didn't work like the sidewalk lights leading to the Castle view restaurant. You walk at night in pitch dark. You need to use the flashlight on your phone to ensure you don't trip, it's so dark. According to staff, lights have not been working for months. For wine they show 4 different kinds of wine available in both red and white but they only keep 2 of each on stock and not even the ones listed on their menu. Floors are cleaned daily but walls are another thing. It seems to have been a long time since they were cleaned. Pools and food were good. apart from that, not recommended.

Partner

6/10

Pleasant

17 Mar 2026

Deron

Can extend food Horus and not having to pay for room service after a certain time. Especially when you already paid for all inclusive. No activities really nothing just a chill bland resort

Partner

6/10

Pleasant

17 Mar 2026

Julie

My room was only refreshed once during my 5 day stay. I had to go ask for new towels on wells twice. Restaurants not open all day. You must schedule your day around restaurant hours unless you want to pay for meals outside the resort. Staff not very accommodating and no onsite place to buy souvenirs or necessities.

Family

6/10

Pleasant

15 Mar 2026

Tadeusz Stanislaw

Hotel was experiencing plumbing issues, dinner area smelled like a sewer.

10/10

Exceptional

14 Mar 2026

Shatonia

I went for my birthday and the staff made me feel very special. Rooms were clean the property was very well kept.

10/10

Exceptional

14 Mar 2026

Tiarra

⭐️⭐️⭐️⭐️⭐️
We stayed here for a birthday, anniversary, and romantic getaway all in one, and I can honestly say this was one of the best all-inclusive experiences we’ve ever had! From the moment we arrived, the staff paid attention to every little detail to make sure our trip felt special.

The three pools was absolutely beautiful, the spa was relaxing and worth every minute, and the swim-up bar quickly became our favorite spot. The bar staff were amazing — friendly, fun, and incredibly attentive. They remembered our drinks, checked on us often, and really helped create such a fun and welcoming atmosphere every day.

What really stood out was how much effort the staff put into making my boyfriend’s birthday and our anniversary feel celebrated. The little touches meant so much and made the trip feel more personal and romantic instead of just another vacation.

This resort is perfect if you want a mix of fun, relaxation, and romance. We made so many great memories here and will definitely be back again!

Partner

8/10

Excellent

14 Mar 2026

Craig

When you read reviews they tend to be negative towards the staff. I didn't find any real evidence of that at all. Staff were charming and attentive Jerome and Hakeem notify so. The hotel is a resort on the south side. If your coming to stay here then as long as your not someone who comes on holiday to sit by the pool have evening entertainment etc then this hotel will meet your needs. If your an adventurer then probably a little to remote for your liking. The area is more breezy which keeps the whole place relatively cool which will suit a lot of people.

Self

10/10

Exceptional

13 Mar 2026

Gabriella

Amazing

8/10

Excellent

11 Mar 2026

Malik

best spa experience I've had in a very long time

Partner

10/10

Exceptional

09 Mar 2026

Jamal

Clean room/ Staff very helpful and kind! Housekeeping is not up to par.

Friends_and_family Friends

2/10

Poor

09 Mar 2026

Sandra

Poor client interface throughout stay.
No orientation at reception. Really unappetizing food at daily buffet. Slippery tiles everywhere

Self

2/10

Poor

08 Mar 2026

Sandra

Ocean view. Wild ocean. Could not enjoy balcony

Self

8/10

Excellent

07 Mar 2026

China

The ocean was visible from the room. The room was nice and clean. The only down fall is that you can not go into the water because it’s too rough. You will have to take a taxi to another beach. This property is located North of Barbados. Most of the action is on the other side of town. Prepare to pay $50-60 USD one-way for a taxi ride.

Friends_and_family Family

2/10

Poor

04 Mar 2026

David

Hugely disappointing! Check in was a shambles, it took well over an hour, we had to queue to get a clipboard to fill out a form, despite providing all the information the previous day online as requested which was a complete waste of time, then wait for our name to be called to complete the check in.
There was no hairdryer in our room, two wardrobes with a total of seven clothes hangers and no cushions on the balcony chairs.
we stayed for 3 nights and had no hot water on any night for a shower.
There was a buffett restaurant, an a la carte rest

6/10

Pleasant

02 Mar 2026

Paul

Beach at hotel is unusable to swim in due to seaweed and such. They have a shuttle to the other side where beaches are beautiful. Pool areas had plenty of seating and large towels.

No gift shop for incidentals.

Room service is an additional $25 charge which was not originally disclosed.

People and staff were super friendly. Food and beverages were ok. Even their top Resturaunt the food was good but nothing to be super excited about.

Partner

4/10

Poor

01 Mar 2026

Joseph

Rude staff and not welcoming at all also not enough staff working on property service is very slow and sometimes forgetful beautiful island horrible hotel would not recommend

Partner

6/10

Pleasant

28 Feb 2026

Imani

Room was okay

10/10

Exceptional

27 Feb 2026

Michelle

All inclusive is a great idea!

Family_with_children

6/10

Pleasant

26 Feb 2026

Les

Room good, making up room ?? 5pm in afternoon . Grounds, swimming pools good. Restaurants and food poor. Chaos in Maine restaurant like large food hall, no plates, breakfast coffee ques, so cold food. Dinner deserts and salad gone by8pm. Run out tonic and Sauvignon wine. 4* hotel at best!

Partner

10/10

Exceptional

26 Feb 2026

Thomas

Wonderful staff

Partner

6/10

Pleasant

25 Feb 2026

Michael

Needed to request to clean the room 3 out of 4 nights. No beach. Place is nice and staff was also nice. Won’t be back.

Partner

6/10

Pleasant

23 Feb 2026

Shauntae

Take $25 fee off for room services .. better house keeping , more activities … later open bars .. better after night snacks .. add a sports bars with 24 7 hot snacks small meals

Partner

8/10

Excellent

22 Feb 2026

Shavon

The room was clean and kept up by room service. Staff was very pleasant. I recommend y'all get a gift shop in there it can benefit the guest and generate more money for your resort.

Partner

10/10

Exceptional

20 Feb 2026

Yana

Amazing stat just far away from everything.

10/10

Exceptional

20 Feb 2026

Jemps

NICE RESSORTS FOR FAMILY VACATIONS

Partner

2/10

Poor

18 Feb 2026

Cesar

So my stay its been awful, First the problem with the AC did they work in the whole hotel, the room felt humid and the floor slippery, Second my room didn’t have shower curtain when i arrived, i call front desk to report it multiple times and house keeping did not show up until like 3 hours later with the curtains, which they put an curtain that didn’t even cover all the way to the floor which cause my whole bathroom get soaked in water. Then we run out of water.

Third, I had to make an emergency call to US but my room phone didnt work, I called the front desk multiple times again, they said the would fixed it which they never did, I also put my card on file so they charged me for the phone call put still the phone never work.

So, overall my experience and staying was horrible and pretty much the staff never solve any of the problems and pretty much ruined my vacation and that’s shamed. And there’s just been to much problem with the hotel during this days so I been left to a different hotel

Also, I Received an email saying that I requested some services like late check out and other stuff, but I didn’t request anything and I don’t wanna get charged anything extra

Partner

8/10

Excellent

18 Feb 2026

Nadera

The room was quite clean and spacious. We enjoyed our stay however we noticed poor organization for meal times like breakfast and dinner. The lines were really long and there were not enough tables to accommodate everyone. Lines for food sometimes prohibited us from sitting on our chairs as were were seated close to the buffet and guests were standing all around us which was uncomfortable for eating. We also noticed last minute hustle by staff to set out extra table and chairs for guests and this was being done during dinner! Otherwise we all had a good enough time

Family

2/10

Poor

17 Feb 2026

Nakema

Overall, the resort itself was beautiful, but unfortunately the service did not meet expectations.

Upon arrival, it took approximately 45 minutes to check in. During that time, no drinks or water were offered, and we did not receive a welcome towel. First impressions are important, and this was disappointing.

Throughout our stay, the staff were not very attentive, and the food quality was underwhelming. Our room was also not cleaned properly, which further impacted our experience.

At breakfast, I asked a staff member for ketchup and was told it was outside, without any offer to retrieve it for me. Additionally, while dining by the pool, we waited over 20 minutes for simple items like nachos, tacos, and a burger.

Due to the lack of service and overall experience, I will not be returning and would recommend choosing a resort that prioritizes guest service.

Partner

6/10

Pleasant

17 Feb 2026

Elisangela

I am extremely disappointed with my experience at this resort. While the room itself was clean and some members of the staff were pleasant, those few positives were overshadowed by what appears to be serious understaffing or very poor scheduling and management.

Dining experiences were consistently frustrating. Upon arriving at the restaurants, no one came to our table to offer drinks, tables were left uncleaned for excessive periods of time while guests waited, and basic breakfast items such as cut fruit were frequently unavailable. On one occasion at Castle View, I specifically asked for fruit and was told there was none, which is unacceptable for a resort of this caliber.

Castle View, in particular, was disorganized and unwelcoming. There was no one stationed to greet guests, no signage indicating whether to wait to be seated or proceed inside, and when guests sought guidance, staff responses were dismissive and rude. A simple sign stating “Please wait, someone will be with you shortly” would have prevented confusion and frustration, yet even that basic accommodation was overlooked.

Overall, the level of service did not come close to matching how this resort is promoted, nor did it align with the standards I have experienced at numerous other hotels and resorts. The experience was, at best, mediocre, and certainly not worth recommending. I will not be recommending this resort to anyone.

Partner

6/10

Pleasant

16 Feb 2026

Soumak

Spent three nights at the resort on a family vacation over Valentine’s Day. The property is new, rooms are spacious and modern. Ocean view room had a large balcony and facing a lovely ocean view. Pool was nice. Valentines day evening pastry event night was well done.

Food was of good quality, though lacking a bit of variety in the buffet, it didn’t matter for a short trip. Castleview restaurant was a premium dinner with pre-reservation and a dress code. Food was ok, steak was a bit of a downer - fish was better (choose wisely).

While staff was nice and courteous, service was mediocre. Room wasn’t available till an hour late (5 pm) and check-in experience could have been better (zero empathy from front desk staff). Staff looked overwhelmed and small requests take a lot of time (1-2 hours) and, need multiple calls (e.g., no cups in the room for coffee, missing hair dryer, was really hard to find a band-aid all day). No coordination between different departments, with the guest having to call individually. Staff in the restaurant would take a drink order, and forget to bring over the order (happened few times in busy periods). The overall vibe was very subdued and lacks energy.

Overall, it is a good resort, with fantastic views and new / modern rooms, service left a lot to be desired. Staff needs better training and should care more about guest experiences. We enjoyed our time overall, and would hope the property would get better with time and staff training.

Leisure Family

2/10

Poor

16 Feb 2026

JEAN RONY

bad experience

Leisure Family

8/10

Excellent

15 Feb 2026

Bradford

Very nice resort, clean and beautiful

10/10

Exceptional

10 Feb 2026

Russell

Great location andnstaff

Leisure Family

10/10

Exceptional

06 Feb 2026

Kyla

Wonderful

10/10

Exceptional

30 Jan 2026

Jason

Room are spacious and clean, as for the staff are kind and welcoming. Only flaw, need more activity for guests.

Leisure Partner

2/10

Poor

29 Jan 2026

Elizabeth

My room had multiple broken items. Shower head was hanging off the wall, the patio door didn’t lock and the door handle eventually snapped off the doors, resulting in us having to move rooms. Bathroom door didn’t shut all the way so you had absolutely no privacy. Our room was never turned over in the 4 days we were there so we had to constantly request toilet paper and tissues which was hot or miss when we would actually receive the necessary items. My room number was missing so we couldn’t even find our room at first. The employees were not friendly or helpful in navigating the resort and we were left to find our way around without so much as a map of the property. We attended breakfast at Sam Lords Castle and it as a terrible experience. 45 minute wait, but not because they were full, there were 3 servers and 5 tables. Other tables were forty with old food being left out for the entire two hours we were there waiting. The pools were so cold, you couldn’t even get in them. It was an absolute nightmare from start to finish. I would never recommend this place especially considering we paid over $1000/night.

Leisure Family

10/10

Exceptional

28 Jan 2026

Wioletta m

Nice new resort - great food

6/10

Pleasant

27 Jan 2026

Shelagh

The room was excellent but the hotel service was mixed.
The bellboys were very helpful and managed the luggage very well.
However the was not goodstaff were was

6/10

Pleasant

26 Jan 2026

Amy

The staff and service was mediocre at best.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Pamela

My suite was spotless and the staff was excellent and superb with their customer service!

Leisure Self

4/10

Poor

20 Jan 2026

Aziza

The staff wasn’t welcoming at all. I felt like I was bothering them everytime I asked a question or for a simple request it felt like boarder line begging. Most of them had attitudes, and were very stand off. There was no convince store in or around the resort. I got really sick and I had to ask someone to go off the resort to get me some over the counter medicine and feminine products. The drainage system in the bathroom is not ideal at all. I understand we were on an island, but every single time I took a shower (even less than 10mins) , the whole entire bathroom would flood and take the full day to fully drain out. I would have to stand in dirty shower water to finish getting ready in the bathroom. There is also beach access advertised but there was no beach. I would describe it more like a man made cove. There was no space to spread out on the sand, and your practically on top of other guests. So close that there is no privacy for relaxation as you can hear everyone’s conversation even if it is at a reasonable tone. It was also impossible to even just get your feet wet as the shore was a distance from the sand/leisure area.

The one thing that was nice about the resort was how spacious it is. Lots of open space and privacy. Great food too.

2/10

Poor

12 Jan 2026

Pierre

After check in, I had to wait until 10pm to a dirty room.

No customer service, at all!

Food is subpar to say the least.
My Last day there, they served uncooked rice and leftover food from the night before .

Leisure Family_with_children

6/10

Pleasant

08 Jan 2026

Tasha

There was not much dining options. The buffet was small. The one restaurant that you had to make reservations for had good food. The swim up bar is at the kids pool which makes no sense and the beach was in shambles and not sortable for swimming

Leisure Friends

2/10

Poor

07 Jan 2026

Negar

Awful Hotel, second visit and never going back

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Sharon Carter

The resort was nice. However, when we arrived, the room was not restocked. I had to request it. The iron and the ironing board did not work, but the iron was replaced. We did not have enough towels at times. It was like they were stingy with their towels.I ordered room service and it was not on time. They told me 30 to 45 minutes and it was a little over an hour before I receive my meal. The staff was friendly. The view from my room was beautiful. Overall day was OK.

Leisure Friends

8/10

Excellent

04 Jan 2026

Freda

The swim up bar was the best good music and entertainment food could been better