Name: SANSEbay Hotel
Address: Mari Street, 21, 21, San Sebastian, 20003, ES

10/10

Exceptional

23 Jul 2026

Ian

Best location for Old Town. Nice accommodation and we were upgraded on arrival and given a bottle of wine. Will book again.

10/10

Exceptional

20 Jul 2026

Ben

Really friendly staff and great location

Partner

10/10

Exceptional

13 Jul 2026

Larry

Great place and great staff. Stayed on ground floor room. Was great and quiet.

Partner

6/10

Pleasant

04 Jul 2026

Ina

While this is a very chic hotel in a great location, room 105 really disappointed. It was extremely small and the window looked into a utility shaft. Not what I expected when I booked a room with a view into the atrium. Our window shades were closed during our entire day because of that. While this really damped our enthusiasm about the hotel, the staff was extremely friendly, and the breakfast was great.

Partner

10/10

Exceptional

29 Jun 2026

Sarah

Excellent location, very helpful staff, fabulous room. Hotel was spotless. Highly recommend

Partner

10/10

Exceptional

26 Jun 2026

Lauren

the location is incredible, and super adorable in that it's tucked away in this little corner overlooking the bay, the room i stayed in was on the smaller size, but very normal for europe...the hotel's breakfast honestly is worth the stay alone!! lovely place to stay and easy walk from here to almost anything you want to do in San Sebastian!

Self

10/10

Exceptional

19 Jun 2026

Gillian

The location is perfect if you are there to eat and the view from the room was spectacular. Lovely helpful staff, clean rooms and common areas. It’s a great hotel

Family

10/10

Exceptional

15 Jun 2026

Laura

Friendly staff and best location ever

Partner

8/10

Excellent

11 Jun 2026

David R

Staff was great, helpful and accommodating!! Breakfast was quite good. View was non-existent. Coffee maker in the room would have been wonderful. If you have the whole family in a room note that the frosted glass door for the bathroom has a spot that is unfrosted, meaning someone could see you in the shower. We asked for a sheet which we hung up on the door to solve the problem.

Family

10/10

Exceptional

10 Jun 2026

Emmanuel

Andrea at the front desk was always joyful & welcoming. She made all the difference! Location was excellent. Our 2-bedroom unit was spacious & elegant. Glad we stayed here.

10/10

Exceptional

04 Jun 2026

Omar

Great location and staff!

Partner

10/10

Exceptional

02 Jun 2026

Stephanie

Amazing!

Partner

10/10

Exceptional

28 May 2026

Christopher

Everything was perfect 👍

Family

10/10

Exceptional

25 May 2026

Vaibhav

We got upgraded and I have to say, we had the best views! The apartments are super clean and well stocked. The staff were very kind and helpful. I would most certainly come back here again!

Partner

10/10

Exceptional

21 May 2026

Sean

Phenomenal location right near the bay and the pintxo bars. The apartment was large with exceptional air conditioning and clothes washing facilities.

Partner

8/10

Excellent

14 May 2026

Jan

Helpful staff. Nice touch of a welcome drink.
Breakfast not avail until 8am.
No tea and coffee making facilities in room but on request we were able to obtain a jug and 2 cups, as we had an early check out.
Could easily hear noise from other rooms through the night which was not expected in a reasonably new looking hotel.

Friends

10/10

Exceptional

06 May 2026

David

Great hotel in excellent area. Very close to old town and sea front. Great views from room windows. Staff ultra friendly and helpful . If you are considering a break in San Sebastian this hotel is perfect

Family

10/10

Exceptional

29 Apr 2026

Pam

Excellent stay!

8/10

Excellent

22 Apr 2026

Charles

Great hotel on sea front right at the end of the old town.
Noisy and busy at weekends

Partner

10/10

Exceptional

20 Apr 2026

Shelley

Make sure you book parking, if needed, before you arrive. The Hotel sends special instructions to arrive.

Partner

10/10

Exceptional

12 Apr 2026

Remi

Great hotel!

10/10

Exceptional

08 Apr 2026

Mark Allison

All the staff were friendly & helpful.
Breakfast choices were great.
Our room was exellent, complete with toiletries & minibar.
Perfect location for the old town & beach.
We highly recommend & will hoprfully be returning.

Partner

10/10

Exceptional

29 Mar 2026

Stacy

The room was immaculate and we had a view of the ocean. The location was right in the center of everything. The staff were super helpful and welcoming.

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

Naveen

The rooms are very comfortable and a good size for two people.

It is perfectly located in Old Town San Sebastian. Many restaurants, bars, shops, and attractions right around,

Partner

8/10

Excellent

14 Mar 2026

ushma

The hotel was clean and comfortable, it was in a very good location for the old town and bay area. The only thing to be aware of was the noise from local bars. Our rooms were extremely close to the street and steps leading out if town and was where people would gather aat night. It also meant you were opening the windows right where people were standing. Our rooms were at the front so be aware of noise if booking these! Otherwise, no issues with the rooms themselves.

10/10

Exceptional

06 Mar 2026

Shelton

My second stay in this perfectly located boutique hotel on the edge of the old town near the harbour. The staff were extremely friendly and helpful with lots of tips and a welcome drink! Though I did not have a harbour view, the room had a good shower and comfortable bed - all you really need when there is lots to do outside. I would look to stay there again if back in town.

Self

10/10

Exceptional

02 Mar 2026

Christine Leslie

This is a perfect hotel in San Sebastián. Fabulous location in the old town with an excellent view of harbour.
You can walk everywhere. Lots of pinchos and restaurants in the neighborhood. Lots of local shops too. Next to beach.
Linens are great and staff friendly and helpful.
We will definitely stay here again. That is, on our next visit to San Sebastián.

Partner

10/10

Exceptional

26 Feb 2026

Joy

Room was very clean and well-appointed with a beautiful view of the sea. Nice bathroom as well. Excellent location at the end of the Concha, and right at the start of Old Town. We booked very last minute, so didn't receive the driving directions video - if you are driving, you do have to drive on the pedestrian roads, so reach out the hotel ahead of time for directions if you don't have them before you head over. There is (paid) parking at the hotel.

Partner

8/10

Excellent

25 Feb 2026

Helmys

Good location, staff and the rooms are clean. Andy at the Front desk was very helpful. Gave us great recommendations of the area. We will love to comeback again. Only downside is that our room didn't have drawers to set our clothes. Beside that, everything was wonderful.

Partner

10/10

Exceptional

23 Jan 2026

Christina

Loved the facility and location but bar downstairs was loud into the night and early morning. Hotel did provide ear plugs.

10/10

Exceptional

11 Jan 2026

Jamal

Nice hotel, close to restaurants, great ocean view

Leisure Family

10/10

Exceptional

03 Jan 2026

Keiji

Clean and comfortable room

Friends_and_family Family

10/10

Exceptional

31 Dec 2025

Stephanie

What a wonderful stay! This is the perfect hotel in the perfect location to explore San Sebastián. It is in the heart of old town looking over the water. Minutes to delicious food and a short walk from the centre of town. The staff are fabulous, the rooms are clean and comfortable. Couldn’t ask for a better stay!

Leisure Partner

10/10

Exceptional

25 Dec 2025

Estelle

Wonderful stay!! Helpful staff.

Great location - right in the heart of old town but away from the busy streets, very close to the beach and Urgull

One of the best apartment hotels we've stayed at. Apartment is well-equipped, clean, spacious, with very nice view.

Leisure Family_with_children

10/10

Exceptional

15 Dec 2025

Elizabeth

Perfect location, beautiful rooms and great value.

Leisure Self

10/10

Exceptional

08 Dec 2025

Helen

The hotel is in a great location - right near the old town and beach. The staff were very friendly, room was clean and modern.

Leisure Partner

10/10

Exceptional

21 Nov 2025

Zachary

Super helpful and nice team. Room was small but cozy. The hotel is tucked in the back left corner of old town, right under the steps that go up to the castle. Glad we chose this location. Front Desk helped us find great restaurants

8/10

Excellent

19 Nov 2025

Nick

Location and staff

Partner

8/10

Excellent

10 Nov 2025

Amy

It’s the perfect location for exploring San Sebastián. The bed was really comfy. It was a no frills room which we were fine with but being on the ground floor it was dark and noisy in the night. We would stay again though and enjoyed our stay.

Partner

10/10

Exceptional

10 Nov 2025

Ronald

Staff were friendly and efficient. Pre booked parking was easy. The area was great for walking to pintxo bars, restaurants and the beach area.

Leisure Friends

10/10

Exceptional

06 Nov 2025

AUDREY

Everything about this hotel was fabulous!

Leisure Family

10/10

Exceptional

04 Nov 2025

Luciano

Everything was perfect, from costumer service to the hotel location

Leisure Partner

10/10

Exceptional

03 Nov 2025

Pedro

Staff was great. Very helpful and kind.

Leisure Family

10/10

Exceptional

03 Nov 2025

Danilo

Awesome! Make sure you reserve the parking spot w hotel prior to arrival.

Friends_and_family Friends

10/10

Exceptional

22 Oct 2025

Robert

The property and staff were magnificent. The location is also excellent. The only negative is getting to the hotel in car. It’s very difficult. A video is provided but hard to follow. A map would be easier to navigate. But besides that it’s a great property.

Leisure Friends

10/10

Exceptional

06 Oct 2025

Sara

Rooms and common areas were clean, the location was right in the main area as well. Other listings mentioned noisiness, but we slept with the windows open and weren't bothered, however we live in an apartment and are used to city noise.

Partner

10/10

Exceptional

30 Sep 2025

Christopher

Fantastic boutique hotel right in the heart of the old town. A little hard to find in the car so the hotel sent a useful video on how to navigate through the narrow streets. Very warm welcome and the room was immaculate and very comfortable. 2 minute walk to the old town for pintxos, or to the seafront and marina or to the start of the climb to the old fort overlooking the bay. Fantastic views!

Leisure Self

8/10

Excellent

19 Sep 2025

Natalia

Pros: The service was really nice, helpful with any questions, greets you with a glass of wine at check-in while explaining everything, etc. The location is also amazing, right on the edge of Old Town walkable to all the bars and restaurants, but also right on the edge of the bay next to the water. Despite it looking like it might be a loud location with tons of young people drinking outside the bar next door, our place faced the back alley and was super quiet. The 2-bedroom apartment is a great option when traveling with 2 couples, complete with little kitchenette and living space — this was really the biggest reason I picked this spot.

Cons: While the 2-bedroom apartment is quiet because it faces it the back streets, that means it also doesn’t have much of a view and one of the bedrooms is super dark. My hair dryer stopped working after 1 minute, the coffee machine leaks, the internet is very spotty, and the beds and pillows are some of the hardest I’ve slept on.

Leisure Family

10/10

Exceptional

18 Sep 2025

Gerard

A really beautiful room, really friendly and helpful staff in a great location on the edge of the old town. The main fault i would have is that the facilities available within the hotel itself are quite limited given the price of the hotel, but the plus points make up for this.

Partner

8/10

Excellent

17 Sep 2025

Katy

Nice location

Leisure Friends

2/10

Poor

16 Sep 2025

Charlie

Avoid this hotel / They were dishonest

Our experience at this hotel was appalling.
The rooms were extremely uncomfortable, and the noise levels each night were unbearable. Even with earplugs, it was impossible to get any sleep. When we raised this with the hotel, they refused to switch our room.
Eventually, we agreed with management that we would move to a different hotel altogether, on the clear understanding that the three-night stay would be refunded. However, once home, the hotel denied that these conversations ever took place. They even misled Expedia with this claim. We have written confirmation from the new hotel, who confirmed these discussions, as well as receipts for our stay there.
The service we received was atrocious—dishonest, dismissive, and entirely unprofessional. The rooms were uninhabitable, and the hotel’s conduct afterwards has been completely unacceptable. I would strongly advise against staying here. To date, the hotel has completely ignored me and only partially responded to Expedia. Unfortunately, we are now having to action S75 card protection to obtain our money back. I would advise anybody not to book this hotel.

Business

10/10

Exceptional

09 Sep 2025

Dave

Great Stay, Location and Apartment

We had three people and rented one of the apartments. It was perfect, with two bedrooms and two baths. We had a view of the bay, where we had a perfect view of the Concha boat race. The hotel is in a great location and the apartment is well equipped.

Partner

10/10

Exceptional

07 Sep 2025

Jiseung

Hotel SANSEbay was one of my top favorite parts of the trip in Donostia-San Sebastian. The location was extremely convenient right between the old town downtown area and Urgull mountain for pleasant hiking. It's also only about 10-min walk to the beach entrance. All the staffs were very friendly and informative! Especially, upon check-in, I got a list of the popular pintxo bars and restaurants including their best selling dishes - which was super helpful! Hotel SANSEbay made an outstanding impression of Donostia and is now another reason for me to revisit the city! Definitely, I will look forward to staying at Hotel SANSEbay again for sure!

Leisure Self

10/10

Exceptional

06 Sep 2025

Dana

We spent 4 pleasant nights in a 2 bedroom apartment at the hotel. The room was fine - clean and comfortable, albeit on the small side - and had everything we needed for the stay. The staff was friendly and helpful as well. The best thing about the hotel is the location - practically on the water, and within easy walking distance of pretty much everything. If you are driving, just be aware that it isn't the easiest to get to and that the available parking is limited - both in terms of spots and the size of the vehicle the garage can accommodate. The hotel sent us a helpful video before our arrival showing how to navigate to the front door, and also directed us to nearby underground parking when our car wouldn't fit in their garage. We wouldn't hesitate to stay here again, and highly recommend.

Leisure Family

8/10

Excellent

06 Sep 2025

Ian

Lovely hotel, great location, great staff

Lovely location and rooms. Nice team. Tasty breakfast.

Limited facilites (lounge, bar etc).

Only (real) drawback is there is a bar right outside the front of the hotel, so quite a bit of noise through afternoon into evening. Though generally all very good natured and light, bubbling Spanish chatter mainly.

Partner

10/10

Exceptional

30 Aug 2025

Arely

Great location in old town.

Leisure Family

10/10

Exceptional

30 Aug 2025

Shabana

Amazing

10/10

Exceptional

26 Aug 2025

Simon

Brilliantly located. Lovely helpful staff.

Leisure Family

10/10

Exceptional

17 Aug 2025

George

The staff were incredibly welcoming and helpful. The location is unsurpassable I think and lots going on nearby.

Leisure Partner

10/10

Exceptional

12 Aug 2025

Adam

Loved our stay at Hotel SANSEbay – great service with recommendations and support for transportation; amazing location right by the water and in the Old Town; would definitely stay again.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Katherine

The Best Boutique Hotel

We had an incredible stay at the SANSEbay Hotel! The welcome and service was outstanding, the room was beautiful with views across the sea and best of all the location was in the heart of the vibrant old town.

Partner

10/10

Exceptional

05 Aug 2025

Benjamin

Highly recommend staying here!

Wonderful service, very comfortable, and beautiful views! I will 100% stay here the next time I come back.
My only feedback is for the hotel to provide instructions for how to drive to the hotel, since most of the roads are pedestrian only. As a reminder for anyone driving, you need to reserve a car spot in advance. There was a guy who did not and he was very rude to the receptionist.

Self

10/10

Exceptional

30 Jul 2025

Cameron

Amazing location and great hotel with friendly staff happy to help! Will definitely stay here again

Leisure Partner

10/10

Exceptional

28 Jul 2025

David

Great location. The 2 bedroom apartment may family and I had was very modern and well maintained. The location is excellent for access to the beach, shops and restaurant. The breakfast was really good and staff were so polite and friendly. Really enjoyed our stay!

Leisure Family

10/10

Exceptional

24 Jul 2025

Michael Geoffrey

Great location but difficult to get to due to the one way systems in San Sebastian.

Leisure Partner

8/10

Excellent

22 Jul 2025

Chelsey

The location was perfect.

10/10

Exceptional

18 Jul 2025

Fidel

Wonderful staff and service

Leisure

8/10

Excellent

19 Jun 2025

Adriana

Best location, stylish and comfortable. Rooms are just really small - so small that the big window only opens 20% and we but a chair above a closet for the second suitcase. And the view is a wall… a nice brick wall, but a wall. Would stay here in a beat on a quick trip with very little luggage - or only book a front room with a view - but just too tight for comfort. Was too full for us to upgrade our room, which I think would have changed the experience a lot.

Leisure Partner

10/10

Exceptional

19 Jun 2025

Donna

Great place to stay while in San Sabastian

The hotel is cute and the staff is nice. We were close to every thing, the restaurants and the beach. We had a room on the left side and people walking by could see into our room. That was the only issue that we had. The restaurant was nice to grab coffee in the morning and even a croissant or hot meal. I would definitely stay here again.

Friends_and_family Family

10/10

Exceptional

17 Jun 2025

Bhavna

Helpful staff

10/10

Exceptional

15 Jun 2025

judy

Lovely relaxing hotel, really peaceful and calm. Could easily have stayed longer. Well located for the old town and harbour

Leisure Partner

10/10

Exceptional

06 Jun 2025

Ana

Love the hotel. The staff was great.

Leisure Family

10/10

Exceptional

02 Jun 2025

Erin

Beautiful hotel

Leisure Partner

8/10

Excellent

26 May 2025

Jacqueline

Quite superb.

Fantastically appointed Hotel..Super staff ..Nice room..good sleep quality ..excellent shower. One issue with parking but I will take up with hotel direct.If you are not driving here SANSEbay is a must.

Partner

8/10

Excellent

23 May 2025

M

Friendly and very helpful staff and great location. The room was very compact but clean and organized. Overall a pleasant experience.

Muchas gracias por tan grata experiencia.

Leisure Partner

10/10

Exceptional

23 May 2025

Maria

Nice hotel near old town where e wanted to be, nice view. The room is big for the two of us. Clean and nice staff

Leisure Partner

10/10

Exceptional

20 May 2025

Brogan

Great stay in old town

We had a great stay at SANSEbay hotel. It was really conveniently located in the old town and a short walk to the beach. The streets were busy in the evenings but the hotel was quiet and the people had no trouble sleeping. The beds were really comfortable. Overall great stay!

Partner

8/10

Excellent

18 May 2025

jesus

Nice small hotel, excellent location, great staff.
Only downside the mattress, way to hard.

10/10

Exceptional

04 May 2025

Verified traveler

Central Location for Your Trip to Sans Sebastian

Fabulous central location for a trip to San Sebastián. Right in the heart of town were you can walk to restaurants, shops, and the beach. They have parking if you need. The service apartments are very well equipped.

Friends_and_family Friends

10/10

Exceptional

12 Apr 2025

Verified traveler

Fantastic stay! The whole family enjoyed staying in this hotel. Staff super friendly and room was large and comfortable.

Friends_and_family Family

10/10

Exceptional

07 Apr 2025

Craig

Clean, well equipped and central position. It was perfect for our stay in San Sebastian

10/10

Exceptional

04 Apr 2025

Sandra

Beautiful room with amazing views!! Easy check in. Right in the middle of old town. Able to walk to many shops and restaurants. Clean rooms with everything we needed. Highly recommend!

Leisure Family

10/10

Exceptional

04 Apr 2025

Alison

The hotel was very welcoming, clean and close to all the sights. The staff were friendly and helpful with parking our car which was a bit tricky.

Leisure Partner

10/10

Exceptional

03 Apr 2025

michael

Great small hotel. Great staff. Wonderful location.

10/10

Exceptional

01 Apr 2025

Luis

Beautiful property with extraordinary service and attention in an excellent location. Highly recommended.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Nigel

Fantastic location, beautiful view and great rooms

8/10

Excellent

19 Mar 2025

Fiona

Great location. Convenient lots of places to eat and drink. Close to the beach.

Leisure Partner

10/10

Exceptional

20 Feb 2025

Verified traveler

Right in the old town, next to the harbor and trail up to the castle, and can walk to everything easily right from the hotel. Friendly staff and great fresh breakfast offerings each day.

Friends_and_family Friends

8/10

Excellent

18 Feb 2025

Jiri

Very good location, helpful staff, noise from local bars can be challanging.

10/10

Exceptional

17 Feb 2025

Lucie

Great location. Great service. The staff were very helpful. The room was too warm therefore the need to sleep with the window open and couldn't sleep because of parties at bars outside. The room was somehow very dusty. But other than that it is a really great place.

Leisure Partner

8/10

Excellent

28 Dec 2024

Hiroyuki

A wonderful place!

10/10

Exceptional

14 Dec 2024

Sheryl

A lovely hotel in a great location

A great hotel with professional and friendly staff. We parked close by 30€ per night. Very comfortable beds and high level of cleanliness. They upgraded us, had a bottle of wine left in our room and a complementary glass of wine on arrival which was lovely. We would highly recommend.

Partner

10/10

Exceptional

04 Dec 2024

Holly

Loved the staff, very quiet.

Directions if you have a car are very difficult as we’re in the old city and you have to drive on a cobblestone path that says pedestrians only. But there’s an exception for this hotel. Kept feeling like I was going to get in trouble. Íker stayed on the phone with me until I arrived. Couldn’t ask for better service!!

Business Self

10/10

Exceptional

01 Dec 2024

Anne

Good location

Business_and_leisure Family

10/10

Exceptional

01 Dec 2024

Bessie

Couldn’t have asked for a better experience!

Leisure Self

10/10

Exceptional

20 Nov 2024

Richard

Outstanding boutique hotel. Very clean. Location is perfect-- on the edge of old Town, minures from great restaurants. Staff is wonderful. Highly recommend.

Leisure Friends

10/10

Exceptional

17 Nov 2024

Robert

The staff was extremely helpful and friendly.

Leisure Friends

10/10

Exceptional

25 Oct 2024

Kate

Absolutely loved our stay at this hotel. Amazing location, superb staff, one of the best breakfast selections (and quality) we have had anywhere, loved that it’s a la carte and made to order.
Room very comfortable with a great shower and nice amenities.
We will be back for sure!

Partner

10/10

Exceptional

15 Oct 2024

charlotte

Excellent hotel! Amazing location in the old town and wonderful service!

Leisure Partner

10/10

Exceptional

19 Sep 2024

Catherine

What a wonderful place to stay in old town!! We were greeted with a drink and description of the city including where to eat and local customs like how to order your food which was very helpful!! Absolutely highly recommend ❤️