Name: Extended Stay America Seattle Bothell West
Address: 923 228th St Se, Bothell, 98021, US

6/10

Pleasant

06 Jul 2026

Cheri

Hair on bedding, had it replaced, and that bedding had hair on it as well. Stove took a long time to heat up. Fridge was not cold even on the highest setting. The only good thing was Benjamin who was awesome.

Family

2/10

Poor

29 Jun 2026

James

Room was disgusting. Black hair on everything. Sheets even when asked for a new set still had black hair everywhere. Dried contact lenses on the wall. Bathroom vent covered in dust. Absolutely nothing cleaned. Will never stay again.

Friends

6/10

Pleasant

23 Jun 2026

Jamal

On Hotels.com mentioned that the hotel had Free breakfast but the breakfast was on just one TABLE with Coffee, Hot Water and few muffines (no eggs, bagels and cereals). On few days, it was out of Coffee or Coffee Cups by 8:30

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Adam

Helpful staff. Quiet. Maintenance requests went unaddressed for a month. Service occurred usually on 14thday but I ended up buying my own mop and broom and did best I was able even being ill and disabled. Otherwise restful.

Pet

4/10

Poor

06 Jun 2026

Samantha

We use to live in Bothell and this was a fancy hotel, we chose to stay so we could be close to family. The staff was less than friendly both on the phone and at check in. It is a “no smoking” property yet marijuana is billowing in the hallways. EVERY door is locked besides the front door, seems both unsafe and possibly not ADA compliant. The property is nasty, flys at the ONLY entrance, garbage full of what appears to be weeks of dog poop and cigarettes… very disappointing for the cost of the room!!! The absolute kicker- YOU CAN’T EVEN USE THE PHONE WITHOUT BEING CHARGED! So any issue, walk to the office, ABSURD!!

Friends_and_family Family

10/10

Exceptional

24 May 2026

Dawn

Benji was great he went above and beyond to make are stay there great

Partner

8/10

Excellent

23 May 2026

angela

Nice room convenient location

Self

2/10

Poor

17 May 2026

Gilbert

Woke up with some type of critter inside the sheets laying next to me and started moving when I touched it. Never going back to this place again

4/10

Poor

05 May 2026

Beth

We were surprised at the sparseness of the room. No coffee maker, one USB port did not work, microwave disconnected. Although these were minor inconveniences the room was just a little below expectations, despite the price. Room was clean, safe and comfortable but I could have gotten a little better quality elsewhere for a similar price.

Partner

8/10

Excellent

17 Apr 2026

Bryce

Free parking. Great deal for the price!

10/10

Exceptional

08 Apr 2026

Jack

Courteous and helpful staff great location good value

Self

4/10

Poor

05 Apr 2026

Seledonia

S

8/10

Excellent

13 Mar 2026

Tina

I was disappointed that I had to ask for everything to be in my room.
Then I had to go and pick it up.
Only one of everything in the room. If I needed anything extra I had to go and pick it up!

They were awesome about extending my stay due to weather! Definitely great for that!

Friends

4/10

Poor

22 Feb 2026

Rebekah

Very friendly staff but the room needed some TLC. There were stains on both chairs and the restroom wasn’t clean.

Self

10/10

Exceptional

17 Feb 2026

Eileen

The room was great. Benji at the front desk went beyond making sure we were taken care of. Hotel is lucky to have him and also Brooke, she was also great.

Friends_and_family Family

2/10

Poor

07 Feb 2026

Jeanne

Breakfast is only grab and go. Unit is not supplied with kitchen items. You have to request it when you check in and pick up later at the front desk. Only one of the burners on the stove worked. Rod for shower curtain was yanked at an angle from its original position, making the curtain sag. Hard to keep from getting water on the floor while showering. Phone on desk in room work. Requested room on top floor to lessen noise from people above but it was only available for a premium price, which we didn’t want to pay.

Friends_and_family Friends

10/10

Exceptional

07 Feb 2026

Kelly

Great long term stay.

10/10

Exceptional

07 Feb 2026

Kelly

Very clean rooms great for short stay or long term. Benjain is great person who keeps things running smooth and has local information you might need. Thanks Benji

10/10

Exceptional

05 Feb 2026

Nathaniel

Awesome place. Had a great stay. The room was extremely affordable and is basically an entire studio apartment. Clean and lovely. Already have another reservation for next time I’m in town.

Leisure Self

10/10

Exceptional

30 Jan 2026

Kelly

Very courteous staff. Benji was great and always checking up on us . Hotel was clean.

10/10

Exceptional

11 Jan 2026

Kelly

Benjamin was excellent at taking time toxtalk with with me over concerns i had with scheduling house keeping, shortage of linen availability for bedding which took hours to get done. Benji called in Vince to help get laundry washed. I am surprised that many duties are going undone by the staff and not enough staff to cover jobs. Kudos to Benjamin and Vince.

Leisure Pet

10/10

Exceptional

27 Dec 2025

Kelly

Very courteous staff and clean rooms. The only thing i do not like with this hotel group is the ESA wifi service which has 3rd party sign in. It runs slow as well and goes out quite often.

6/10

Pleasant

29 Nov 2025

Timothy

The room was really good, the staff was very courteous and helpful, we had an issue with the upstairs neighbors making noise until after 10 pm and then again at 4ish am, and as a smoker, I was not a fan of the fact that you could exit but couldn't re-enter the various hallway doors and had to walk around to the lobby entrance to get back to our room.

Leisure Partner

8/10

Excellent

10 Nov 2025

Callie

Staff was friendly and helpful. Rates are reasonable because the facility is old and amenities limited. No hairdryer, no conditioner. Tidy but not sparkling clean.

Leisure Self

6/10

Pleasant

09 Nov 2025

VIRGINIA

Staff was great. 1st room heater wasnt working. Second room that we were moved to, tub was not draining.

10/10

Exceptional

07 Oct 2025

Justin

Front desk guy was great

2/10

Poor

27 Sep 2025

Alan

They would not allow us to check in

Business

4/10

Poor

22 Sep 2025

Rocky

Rooms were dirty and garbage can was full of dirty diapers.

Business Self

10/10

Exceptional

21 Sep 2025

Jeremy

Good service

6/10

Pleasant

20 Sep 2025

Joshua

Not up to par with other extended stays I’ve stayed in but fine for a last minute stay. Staff friendly and helpful. Could use a refurbish but comfortable enough to stay in.

Leisure Friends

10/10

Exceptional

19 Sep 2025

Paul

Great place to stay. The staff were amazing.

4/10

Poor

18 Sep 2025

Steven

I checked in and went to my room. It was filthy and not cleaned from the previous user. It seemed like the staff (very nice and helpful) didn’t know where to put me after that. I was given a “Disabled” room. It felt like a hospital room and had the most uncomfortable bed.

Leisure Self

4/10

Poor

14 Sep 2025

Zack

AC did not work, electrical smell from the AC. Shower water was only warm. Windows did not open very far to cool off the room when it was hot. Laminate on the counter coming off.

Leisure Family

8/10

Excellent

14 Sep 2025

Robert

The room was good size and the beds were very comfy.

Leisure Partner

2/10

Poor

30 Aug 2025

Kellie

It was dirty. We checked into a dirty room, and so we upgraded, there were pubes all over the shower and toe nails on the floor.

Leisure Family

2/10

Poor

29 Aug 2025

Rafael

You can’t check form 11-2 because there system updates. What a joke. Will never stay again

2/10

Poor

22 Aug 2025

Edward

After we had a cancelled flight from Baltimore to Seattle and had to take the next flight 12 hours later we had to check in to ESA hotel around midnight. Their computer systems were down while they sent their figures to headquarters from 12 midnight til 3AM so the clerk could not check us in till 3:00 am. Asked if we could use the bathroom while we waited and was told that the only bathrooms were in the rooms. I will never stay here again even though we have before!

Leisure Family

4/10

Poor

17 Aug 2025

Melissa

Don’t waste your money here

Terrible parking, signs of unhoused people, didn’t feel safe parking there. Arrives to check in, had to wait around for 10-15 minutes as worker was gone to store. No ice machines, has a kitchenette but you have to go request dishes and supplies from front desk. Not a place I want to pay that price for, nor ever start again.

Friends_and_family Family

4/10

Poor

14 Aug 2025

Laurel

The property was clean and quiet. The hotel offers the bare minimums. Booking a room with a kitchen, I was surprised to open the cabinets and they were empty! I had to request dishes! They did not include a wash cloth/sponge for cleaning and when I went to use the stove only 1 of the 2 burners worked.

Breakfast is very minimal and I would not call it breakfast.
There is not a hair dryer, lotion, hair conditioner…it is bare minimum and felt very cheap. I will not stay here again. It did not meet my needs.

Business Self

2/10

Poor

09 Aug 2025

Rhonda

The room was not good. Old furnishings. Bad odor and they refuse to refund me

Leisure

6/10

Pleasant

04 Aug 2025

Julie

Never again

The check in guy was not friendly, obviously hates his job. The elevator is filthy and sounds very unsafe especially going up, terrible. Breakfast was lame too. No coffee on first morning until I asked. The Manager Lady, she was nice and accommodating. Will spend the extra money and stay somewhere else next visit. Just being honest, not trying to be mean.

Friends_and_family Family

4/10

Poor

30 Jul 2025

Lindsay

Elevator broken
Minimal food options
Parking lot closed due to maintenance
Staff friendly
Ac worked great

Leisure Family_with_children

2/10

Poor

30 Jul 2025

Claude

These people they are something else not everyone but today I woke up find out that my car was towed when I tried to ask them they say that I have to go there and pay it to get it back I was parked in designated area I made no mistake but still

It is terrible company

10/10

Exceptional

30 Jul 2025

Tabre

Great

2/10

Poor

29 Jul 2025

jay

Checked in late 1 AM, during night audit claimed that we were a no-show and they didn’t have a reservation for us. An hour and a half of trying to figure out where to stay, finally went back at 2:30 AM. Night audit was over and they had a room for us. Not clean, not comfortable, and oh yeah the elevator was broken.

Friends_and_family Family

4/10

Poor

29 Jul 2025

Julio

Ugly, dogs all over

Leisure Family

2/10

Poor

28 Jul 2025

Robert

Stay away

Got to the hotel to find out the elevators where out of order cool not a big problem then when I went to take a shower the water was ice cold called the front desk and was told they don’t have maintenance on the weekends nothing they can do about it so for 2 nights we had ice cold showers blankets where paper thin room only had one pillow on the bed and then to top it off I got a warning sticker put on my car window for being barley parked over the line more worried about parking then giving guest hot water was told no refunds or anything for the inconveniences bed mattresses where think and hard don’t let the pictures fool you this hotel is a hot mess

Partner

2/10

Poor

27 Jul 2025

Jarin

The room was terrible. The floors were covered in dust and hair. Not mopped at all. Then the bathroom was not cleaned, we had to do it ourselves. Also the inside of the toilet was not cleaned. It literally had poop stains still inside the toilet bowl

Leisure Family_with_children

2/10

Poor

26 Jul 2025

Anne

No room even though I paid for one

I was not able to check into my room when I showed up because of a night audit. This is not my problem. The guy at the front desk told me to come back at 3am but could not guarantee a room for me. We were exhausted. Please refund my money ASAP. We had no where to stay. This was such an inconvenience to us. We had to drive back home to Oregon in the middle of the night with my son.

Friends_and_family Family

8/10

Excellent

25 Jul 2025

Laksiya

pretty good room and area but staff don't have a service mind but that's fine overall is good

2/10

Poor

24 Jul 2025

Peter

Honestly maybe the worst hotel experience i've ever had! Avoid this place at all costs!

Leisure Self

4/10

Poor

23 Jul 2025

Jay

Elevator was not working, had to haul our luggage up 4 flights of stairs. AC in room not great. This place is tired.

Business_and_leisure Partner

4/10

Poor

21 Jul 2025

Jay

Unhappy stay in Bothell, Wa

Went for a Festival and stayed one night. The check in was slow, there was no coffee maker in room, no hair dryer in room, no ice machine available, we were on the 4th floor and the elevators went out so we had to hump our bags up and down 4 floors. ARGH!! Very unhappy and no pleased with the facility. And the breakfast, a muffin and granola bar? WEAK! La Quinta had eggs, sausage and potatoes. I guess we know where to stay from now on.

Partner

2/10

Poor

21 Jul 2025

Leonard

I arrived shortly after midnight after a 18 1/2 hour drive. I was told that despite my reservation I or nobody else could check in until 3:00 AM because their system was auditing and computer systems would not permit guest check in. Staff admitted this information is not shared with guest or on their website prior to confirmation. Was offered to sit in 1 of 2 lobby chairs (all they had) or relax in my car until system completed almost 3 hours later. There was no manager to help, and I still had no place to stay at least until after 3 AM. I watched another customer come in with her child told the same thing and watched her angrily storm out. Was forced to find other hotel accommodations close by where I stayed. Just received an email from Expedia informing this property is refusing to return my money for the stay. For me, the name.EXTENDED STAY means a short part of your stay will be in the lobby or in your vehicle if you arrive after 12:00 AM (system audits every night at midnight) DO NOT STAY HERE, unless you bring sleeping bags. Parents with tired kids GOOD LUCK. I will NEVER be a guest here. I would say “again” but I was never had an opportunity to be a guest in the first place.

Business Self

6/10

Pleasant

21 Jul 2025

Tiara

Under construction during visit. Unrelated, the elevator didn’t actually leave the floor after attempting to close it’s door,8 out of 10 times; making flights of stairs to the 4 Th floor a daily (multiple times per day) practice. Workout Bonus when staying here. Select ground floor, if desiring to avoid elevators.

Business_and_leisure Partner

2/10

Poor

20 Jul 2025

Heather

Do not stay here!!

This hotel is awful. There was never coffee. It was dirty. The elevator broke and my dad is a disabled veteran and had to do the stairs. It took him 30 minutes. This is an ADA violation!!!

There was trash bags everywhere. The trash room stunk and the door was open always.

I have used hotels.com for years and years and this is the most awful hotel and I am disappointed I put my family there for the nights they were in town.

Friends_and_family Family

4/10

Poor

19 Jul 2025

Alma

Front desk rep was great. Unfortunately the room was the opposite. Floors were “hardwood flooring” which is nice vs carpet. But they were dirty and sticky, the night stand was not wiped down, no toilet paper, bathroom sink was leaking, kitchen sick could have used a wipe down and fridge as well. Would not recommend.

Friends_and_family Family

4/10

Poor

15 Jul 2025

Joe

Friendly staff but they act like it’s your first time staying in a hotel.
It’s just a strange place, like your staying at a mental hospital.
If you’re staying by yourself for work it’s not terrible. If you are with the fam wanting a nice stay with nice amenities, this is not the place.

Leisure Family

4/10

Poor

12 Jul 2025

Eric

The units were under renovation and it was loud with banging and pounding till after 10 pm

6/10

Pleasant

28 Jun 2025

Melissa

Check in was very slow. The person checking me in held my friend and I at the desk for 10-15 minutes telling us random stories before finally giving us our key. He also told us that there would be an extra $10 fee because they overbooked the hotel and had to move us to a newer room. The room had trim that was missing and didn’t seem like it was complete. Luckily, at check out, I explained this to a different clerk. She refunded me for $10 and apologized. I didn’t want to be held responsible for missing trim. I don’t know if I’d stay at this hotel again.

Leisure Friends

2/10

Poor

15 Jun 2025

Rob

Long check in process, strange people just hanging out in parking lot, dirty shower with poor water pressure and moldy bathroom sink smell. Uncomfortable bed and no decor made it feel like an institution.

Leisure Self

2/10

Poor

15 Jun 2025

Rob

Long check in process, strange people just hanging out in parking lot, dirty shower with poor water pressure and moldy bathroom sink smell. Uncomfortable bed and no decor made it feel like an institution.

Leisure Self

8/10

Excellent

13 Jun 2025

Porfirio

Convenient location. Restaurants nearby. Affordable. 4 stars

4/10

Poor

09 Jun 2025

LaDonna

Room was really dirty and dusty. I have never stayed in an extended stay where there was no dishes no hairdryers no nothing in the room. If you wanted any of those kinds of items you had to go to the front desk and say I want a coffee pot I want a coffee cup I want a plate I want toaster etc

Partner

4/10

Poor

27 May 2025

Holly

Dirty Rooms

This was the worst place for cleanliness I've ever stayed in. We made the mistake of looking under the bed and there were two pairs of shoes, clothes, garbage and dog toys under there. The cabinets had crumbs all over in them, the refrigerator had lettuce and other greens still in the drawer. There was a pair of underwear stuffed in behind the dresser drawers(we had to remove one when we thought something had fallen behind there) and the floors were filthy(unswept).

Partner

8/10

Excellent

26 May 2025

Leann

After numerous flight delays, we found herself needing a hotel. I booked this the night before. It served its purpose, but the room was pretty basic not that I expected much more however, being said it was an extended stay with a fridge and a cooktop. We had a few Donald Trump items that need to go back in the fridge and in a the freezer until we further our way home the next day. The freezer didn't work at all nothing was frozen in the morning, slso there's no hairdryer in the room, after flying and being in an airport for over 12 hours having a shower was a much needed treat only fine the basics of a hair dryer was not there. As far as staying there for a night, putting your head on a pillow that was awesome. If I wanted to do an extended stay, I definitely wouldn't have stayed here. I did not feel it was somewhere I would want to stay for any amount of time another thing I will comment is thankfully I do carry a proper extra lock for the doors, but our door Lock was still bent. It was hard to put in place making it not feel as safe as it could've been if I didn't have my extra lock.

Leisure Family

4/10

Poor

26 May 2025

Pamela

Staff was very nice. The bed wasn't very comfortable. The floor in the room was dirty like it hadn't been cleaned. The tv didn't work. Half of the lights in the room didn't work. Asked if I could get a different room and they said they don't have any empty rooms. The fridge was loud. The room was right next to the elevator and I had to listen to it going up and down all night which wouldn't have been that big of a deal if I would have had a tv that worked to drown out some of the noise

Self

10/10

Exceptional

17 May 2025

Kenny

Thanks Again

once again the staff was great. they are very patient and willing to help when my end had issues. thank you brooke for being chill when everything is hectic and for your kindness. i appreciate the customer service weather evening or mourning its outstanding. 20 stars

Business

10/10

Exceptional

15 May 2025

michael

Benjamin did a great job and was very helpful!

Business Self

10/10

Exceptional

15 May 2025

Kenny

20 stars

I really appreciate the staff and hospitality. Ask for Benji if you need anything. Hes awsome. Everyone else is too,,he just went out of his way for me. 20 stars

10/10

Exceptional

14 May 2025

Kenny

Great workers.

Made me feel welcome which for me is rare so it was really appreciated.

Business

10/10

Exceptional

11 May 2025

Adam

Great stay and even greater staff

My stay was excellent, and I’d especially like to highlight Benji at the front desk. Their compassion and genuine empathy for people from all walks of life truly stood out in every interaction. I thoroughly enjoyed my time here and will absolutely return in the future.

Business Partner

10/10

Exceptional

10 May 2025

Emily

Such an amazing

10/10

Exceptional

08 May 2025

Marcus

Good place

10/10

Exceptional

08 May 2025

JJ

This place is great

Leisure Self

4/10

Poor

04 May 2025

Sandra

I didn’t like the bed not comfortable. Floor was noisy and I causing sleep.

Business_and_leisure

10/10

Exceptional

28 Apr 2025

Sandra

Staff are friendly and welcoming

8/10

Excellent

30 Mar 2025

Rochelle

A place to sleep

Check in was easy, the bed was horrendous. Overall it’s a tired place but Reno actions start April 2025 so I’m sure that will help

Self

10/10

Exceptional

20 Mar 2025

Shane

Quiet neighborhood with restaurants to dine in within walking distance.

Leisure Partner

6/10

Pleasant

17 Feb 2025

Valentina Valeria

Confortable place

Business Partner

8/10

Excellent

25 Dec 2024

Jackie

The staff there were pleasant and made us feel welcomed.

Leisure Pet

6/10

Pleasant

21 Dec 2024

Nisha

N/A

Leisure

10/10

Exceptional

12 Dec 2024

John

The Manager Rebecca was so Awsome, she helped us in many ways, we will be returning every 6 months to Bothell and will be staying here at Holiday Inn Express...

Leisure Partner

10/10

Exceptional

19 Nov 2024

raymond

My Bothell trip

I have been going here, because it is comfortable and close to my reason for going to Bothell.

Business

2/10

Poor

06 Nov 2024

Scorr

No

Business

10/10

Exceptional

04 Nov 2024

Connie

Front Lobby professional

Business_and_leisure Family

10/10

Exceptional

03 Nov 2024

William

Excellent property - clean, well maintained and fairly new. Excellent location for local travel.

Leisure Self

8/10

Excellent

28 Oct 2024

Connie

Friendly staff

Business_and_leisure Family

6/10

Pleasant

20 Oct 2024

Connie

The room add the floor could be cleaned much better.

Business_and_leisure

2/10

Poor

05 Oct 2024

Jesse

Was NOT very quiet! To noise, no tv and was really dirty. I will not be staying here again!!!

Business

2/10

Poor

22 Sep 2024

Bronson

Wet carpet, sticky floor, smelled like cat pee

Leisure Family_with_children

6/10

Pleasant

20 Sep 2024

Melisa

The room didn't have any dishes despite having a kitchen. Not even cups for water aside from 1 flimsy plastic one in the bathroom. Breakfast was just some packaged muffins and coffee creamer was only the sweetened kind (what about people who can't have sugar??). The hotel itself is ok. Not bad. Not good. Stayed before and had a nicer and cleaner room, so maybe this was just bad luck with rooms in that it wasn't as clean as I might like but definitely have seen worse. I will probably stay at the other location next time (it isn't very far away).

Leisure Friends

8/10

Excellent

16 Sep 2024

Joseph

Exceptionally clean and safe feeling

Business Family

8/10

Excellent

16 Sep 2024

Joseph

The staff is exceptionally professional
Bree and Vincent are exceptionally professional and made our stay seem like a Welcome home away from home

Business Family

6/10

Pleasant

15 Sep 2024

Cianalynn

They do not service breakfast. The type of breakfast is coffee and muffin to go. There kitchenette is not what you see in the picture. Under there bed is dirty and their cleaners need to learn how to clean around. There not enough space for 4 people for two bed in a room. So don’t let the picture fool you!! They people who smokes not cigarettes and it stinks out to the hallway. I just think they need someone to walk through there aisle when not busy at the front.

Leisure Family

6/10

Pleasant

12 Sep 2024

Steve

The room was ok and provided accommodations needed. Nothing special. TV buffered often couldn't watch a football game. Very limited channels. Breakfast was a joke.

Leisure

10/10

Exceptional

11 Sep 2024

Jax

Awesome stay

Leisure Pet

8/10

Excellent

11 Sep 2024

Joseph

The staff was professional
Specifically, Bree and Vincent, who ste exceptionally incredible at their jobs

2/10

Poor

08 Sep 2024

Verified traveler

Walked into the room and it was soaked and smelled like an old shoe. COULD NOT STAY HERE. Nice staff contacted the property manager who was upset because I \"ruined her dinner.\"

Partner

10/10

Exceptional

07 Sep 2024

Joshua

Everyone is super friendly and the area has everything you need for quick things or stuff needed! The beds are comfy too

Leisure Pet