Name: Ciel Luxe Hotels
Address: 5ta Calle Poniente No. 6, Antigua Guatemala, 03001, GT

8/10

Excellent

10 Jul 2026

Cathy

Todo muy bien excelente servicio, atención, limpio. Lo único que no hay aire acondicionado y eso en la noche se siente mucho

Family

10/10

Exceptional

30 Jun 2026

Chuck

Too each their Own but we were 100% please with our stay. The staff was super friendly, the restaurant and wait staff were super friendly and convenient. Location is right in all of the action. If you're in town for a few day, you can't go wrong with this place.

The only downside was no AC but, truly wasn't an issue for us. The beds were super comfortable. Did I mention the amazing staff.

Partner

6/10

Pleasant

06 Jun 2026

Christopher

La primera noche me hospedaron en una habitación sin A/C, sin caja de seguridad y sin blower de pelo. A solicitud me cambiaron al próximo día. El staff super atento y el restaurante del hotel es bueno.

Partner

6/10

Pleasant

03 Jun 2026

Roxanne

The grounds are super nice, and the atmosphere is mostly friendly. The room was clean and everything worked fine. We had two issues that left a bad taste in my mouth though.

1. We were provided about a half of a roll of toilet paper for three people, and we ran out after 10 p.m. when NO ONE on staff could be found. There was not a soul in sight. We ended up having to take some from the public restroom in the lobby area. This was beyond embarrassing and so inappropriate for us as guests to have to deal with. There was never an acknowledgement, let alone apology, about this either.

2. The breakfast included is nice -- you get three options to choose from -- but be aware that they charge extra for fruit juice. This is not mentioned in any way, shape or form; the juice was offered during breakfast (we did not ask) and it seemed to all three of us that it was included, until we got the bill at check-out. It was cheap but that almost made it worse as it seemed so silly to nickel-and-dime us like that.

Partner

8/10

Excellent

02 Jun 2026

Claudia

Very good service- nice property

10/10

Exceptional

30 May 2026

Karen

Deben poner mas jabones y tambien un armario un perchero no habia tremenda deficiencia

Friends

10/10

Exceptional

30 May 2026

Jessibeth

Beautiful place

Friends

10/10

Exceptional

29 May 2026

Analleli

Loved this hotel.

Partner

6/10

Pleasant

28 May 2026

Hugo

La habitación que nos asignaron no tenía ventanas al exterior

Y la ducha y el baño demasiado pequeños

Partner

10/10

Exceptional

27 May 2026

Alondra

Loved everything about it!

Self

10/10

Exceptional

26 May 2026

Héctor

Clean room and great staff

8/10

Excellent

23 May 2026

Armando

Nice place to stay, helpful staff

Partner

10/10

Exceptional

21 May 2026

Jose

Good trip and great hotel

10/10

Exceptional

14 May 2026

Mariana

Muy lindo el hotel, habitaciones cómodas, limpias y silenciosas (nos hospedamos en una habitación cuádruple). Rico desayuno. Personal muy amable. Ubicación ideal a menos de una cuadra del parque central. Recomendado!

Friends_and_family Friends

8/10

Excellent

04 May 2026

Jennifer

The location of this hotel is why we picked it. Half a block from central park and easy walking distance to most Antigua sites we wanted to visit. They property has a beautiful courtyard and rooftop. The wifi worked well and we always had ample hot water. The breakfast was just OK but to be fair we had very excellent local breakfast at 2 prior places we stayed in GT so I am using that as comparison. The hotel has alot of old historic character which was beautiful and they kept everything very clean. Our room did not have air conditioning and were visiting during very hot days. They offered us to change rooms but we like our room bed size and location so we declined. They provided us a fan and that kept the room comfortable for sleeping. The girl at the front desk was very friendly and helpful. I would stay here again if visiting Antigua.

Partner

10/10

Exceptional

04 May 2026

Mohammad Ayoub

I selected Ciel Luxe in Antigua Guatemala for the proximity to Parque Central, only have block away, I'm really happy I did.
The staff were genuinely caring and helpful throughout the entire hotel—special thanks to Idalia, Kenya, and Alfonso for their outstanding service. They arranged all my tours, the volcano excursion, and airport transfer with full transparency, fair pricing, and clear expectations.
The rooms are spacious, really clean; I enjoyed the beautiful outdoor gardens, and spaces to sit and relax, the onsite restaurant, Notas, is also really good.
I would definitely stay here again.

Self

10/10

Exceptional

02 May 2026

María

Hotel súper céntrico, tiene parqueo a 4 cuadras (pero ellos te llevan y traen tu carro), buen desayuno y en general es muy bonito.

Family

10/10

Exceptional

26 Apr 2026

Gregory

Beautiful, clean, great location

Family_with_children

10/10

Exceptional

22 Apr 2026

Tracy

This is one of the best hotels we’ve ever stayed at. It’s small, beautiful, clean, and incredibly calm and quiet. The hotel has a stunning garden filled with flowers, and the rooftop offers amazing views of the volcano. At night, the vibe is relaxed and enjoyable, with live music that makes it feel extra special.

The staff was so welcoming, attentive, and helpful—they truly went above and beyond. Breakfast was fresh and delicious every morning. We especially appreciated how accommodating they were, helping us schedule taxis and holding our luggage on the last day after checkout while we waited for our flight.

If you’re looking for a quiet and relaxing stay, this is the perfect place, while still being just a 2-minute walk from the central plaza.

Partner

8/10

Excellent

20 Apr 2026

Donna

At first we were disappointed by no air condition, the next day we realized because the nights were cooler, that was the reason i assume there was no air condition. The staff was very friendly, helpful, they immediately tried to help if there was an issue. The hotel was very central to every where. I will definitely recommend to everyone.

Family

8/10

Excellent

19 Apr 2026

Amber

Room was absolutely beautiful. Staff was very helpful and friendly. Has a beautiful courtyard for relaxing. Close to everything. Just a fyi rooms do not have air conditioning and they come with a very small fan. My room was. Very warm. They brought another fan but it wouldnt work. Other than that I would definitely stay again.

Family

10/10

Exceptional

19 Apr 2026

Patricia

It was a very nice hotel. We didn’t have the best weather to enjoy the patio and garden but otherwise the location was perfect and the room was very quiet. I slept well.

10/10

Exceptional

18 Apr 2026

Carol

Breakfast was fabulous

Family

8/10

Excellent

17 Apr 2026

Jeremy

Habitación limpia y con excelente cama. El personal fue muy atento, incluso nos dieron la opción de solicitar un lunch box para llevar para los casos en los que salíamos muy temprano a los tours.
El wifi podría mejorar, es un poco inestable.
Se debe de considerar que la habitación no tiene AC, aunque sí un ventilador.

Partner

8/10

Excellent

14 Apr 2026

Antonio

Breakfast was delicious

Friends

10/10

Exceptional

12 Apr 2026

Daisuke

The room is clean and was kept clean continuously. Staff also could arrange the tour and return shuttle bus to airport immediately for next day. I’d appreciated it.breakfast is also included. The room is not quiet as that is nex to the road but for me it’s duarable

Self

10/10

Exceptional

04 Apr 2026

Oscar

Beautiful place to stay and delicious breakfast! Will definitely come back.

10/10

Exceptional

29 Mar 2026

Maria

This has been at least my fourth or fifth stay and I am satisfied every time. Location is very central, staff is always super friendly, kind and attentive.

Family

10/10

Exceptional

29 Mar 2026

Chavon

I like the breakfast that was included in my stay. The staff was friendly. The room was clean and it was walkable and friendly to tourist.

Self

8/10

Excellent

25 Mar 2026

Eduardo

No I have to pay a taxi 75$
To aeroport in Guatemala City

Family

10/10

Exceptional

21 Mar 2026

Crystal

Rooms clean, close to everything, staff is amazing friendly and helpful, great location.. I would recommend this hotel 10/10 . Food is amazing as well!

Partner

10/10

Exceptional

20 Mar 2026

Serina

Nice space! Clean and easy to access

Self

10/10

Exceptional

19 Mar 2026

Cindia

Gorgeous room, spacious, beautiful hotel, amazing staff, great service

Friends_and_family Family

8/10

Excellent

14 Mar 2026

ronald

Loved location and staff (very kind and helpful). Room a bit small, no closet or enough room for both suitcases.

Partner

8/10

Excellent

14 Mar 2026

Nahom

Clean room with unique layout, pleanty of nearby shops. The friendliest staff and a great breakfast included in my price.

The plants and flowers were amazing to see in the hallways and gardens.

Partner

10/10

Exceptional

08 Mar 2026

Onica

Excelente atención de todo el personal.

10/10

Exceptional

02 Mar 2026

Romilio

This location was nicely furnished and looking very elegant fitting the theme of Antigua very accurately very elegant and lively

10/10

Exceptional

23 Feb 2026

Qin

The location is superb! You can walk everywhere. The hotel courtyard is very nicely decorated. Perfect to sit around and drink coffee. What stood out for me was how helpful and pleasant the staff members were. They always smiled and greeted me by name. Always helped me whenever I had a question or needed some guidance. Definitely recommend.

Self

2/10

Poor

22 Feb 2026

David

Ciel-Luxe cancelled our reservation two hours prior to our departure for Guatemala. No more to comment upon.

First time I’ve ever experienced this.

Family

10/10

Exceptional

19 Feb 2026

Julissana

The staff was very courteous, kind, and accommodating. The restaurant, specifically waiter Orlando was beyond amazing. I strongly recommend this place; very intimate, with its own unique design/history.

8/10

Excellent

18 Feb 2026

Francisco

It’s a beautiful place, however upon arrival we were assigned a different room than originally requested without air conditioning. They did move us to the original room we requested. Very nice room however very noisy due to traffic and pedestrian noise. Bring ear plugs and an eye mask. The room should be more insulated. Great location, food, and staff.

Partner

10/10

Exceptional

10 Feb 2026

Edward

The staff was amazing and the room was clean.

6/10

Pleasant

09 Feb 2026

Babu

St

10/10

Exceptional

21 Jan 2026

Kaushal

Friendly and accomadating staff

Leisure

8/10

Excellent

20 Jan 2026

Lovedy

This was a friendly, classic Guatemalan hotel. My room was fine but needed more outlets and while baths were ok, they need to be renovated. The staff was lovely and helpful. Great rooftop dining and music. With a few upgrades this could be a 4 star hotel!

Leisure Friends

2/10

Poor

12 Jan 2026

Julio

I haven’t even had the chance to stay
I’m not sure what happened but the rooms where over sold, I had a call from the hotel saying that didn’t have any rooms available for me and my family there were trying to find rooms in another hotels close by
By 6 pm they didn’t find any available in the whole town
The only option is call expedia and see if I can get a chance… well … calling expedia was terrible and almost impossible been in a different country and been on a plane trying to message in the app dealing with a computer, since my check in was already pass it was nothing to do
I hope it will be easier to communicate with expedia
The hotel find me a Airbnb for my days
It was not what I was paying and expected but I had rooms
So yes it was not as smooth as expected

Leisure Family

10/10

Exceptional

11 Jan 2026

Wade

Nice accommodations. Friendly staff. Good location.
The room was small, but adequate. The bed was quite firm. We enjoyed our stay and would stay again.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Amy

There are only two options for the free breakfast. One is eggs, beans, plantains and bread and the other is a huge plate of fresh fruit with a small ramekin of yogurt and granola. Both were delicious though.

The area is very busy as it is right at the center of Antigua. It’s a great, walkable and shoppable location. It is not quiet though, the walls are super thin, so if this is important to you, you probably want to go out of the city center.

The staff was super friendly and helpful. They kept the rooms clean and restocked daily. This was a boutique hotel with really unique styled rooms that we enjoyed.

We would definitely stay here again.

Leisure Family

10/10

Exceptional

07 Jan 2026

Elizabeth Rhonda Pérez

Amazing boutique hotel! Loved my stay there! The service there was great! The receptionist Vanessa was very nice and helped a lot to make our stay great. The food ,the cleanliness, and the people working there were very nice! The rooms were clean and neat! Colonial boutique with a charm! I recommend staying there!

Leisure Family

10/10

Exceptional

31 Dec 2025

ZOE

Room is clean, quiet, and beautiful. Staff are nice. Location is great... great coffee in the hotel too

Friends_and_family Family

4/10

Poor

30 Dec 2025

Vitto

Service was poor. I required 30 minutes for a late check out and the front desk refused to give me at least 15 minutes while I needed to pick up my family with my car. Breakfast was also 2 eggs (not a continental breakfast as they advertise) and service took so long. Overall the place was clean I just had a bad experience with the service.

10/10

Exceptional

29 Dec 2025

Michael

Room was great. Service was great. Very helpful staff. Highly recommend

Leisure Family

8/10

Excellent

27 Dec 2025

Khurram

Nice courtyard and hotel. Breakfast was good. Rooms are close together so noise can be an issue if you have noisy people that leave their bathroom window open.

Leisure Family

8/10

Excellent

11 Dec 2025

David

The hotel is super cute and in a great location very close to “Central Park.” Staff was great. Antigua is cool. But the hotel is not without some problems. For example, the shower got to maybe 90° F. Warm, but not super hot. Functional but not enjoyable. Breakfast is included, you have 2 choices, fruit or “protein” which is eggs and beans. (Some of the fruit was still frozen! Berries.) Coffee may have been included but we are not coffee drinkers and having to pay extra for a hot chocolate or an orange juice is nickle and dime-y. Would seem like at least your first drink should be included. Overall though, would definitely recommend

Leisure Partner

10/10

Exceptional

02 Dec 2025

Rodrigo

Excellent customer service from the staff, great food, room was very clean and a block away from the park.

Leisure Family_with_children

10/10

Exceptional

01 Dec 2025

Yuvelky

Everything was very good. Clean room super nice staff.

Friends_and_family Family

10/10

Exceptional

07 Nov 2025

Taylor

Beautiful spot and the staff is so so lovely! They were so helpful and remembered my name from the first time we met :)

10/10

Exceptional

25 Oct 2025

Clara Lillian

Excelent service

10/10

Exceptional

06 Sep 2025

Felicita

This property was centrally located and the hotel was beautiful and staff was so kind and helpful.

Leisure Family

6/10

Pleasant

18 Aug 2025

Claudia

The location was great, quiet,but the room service didn't respect my privacy sign at the door and walked in to my room anyway. Also when I was checking out I left a tip for the cleaning person and the bell guy took it which left me very dissapointed. Other than that everything else was fine.

Leisure Self

10/10

Exceptional

13 Aug 2025

Delqui

Super serviciales limpio comodo

Leisure Partner

10/10

Exceptional

11 Aug 2025

Elmer

we were very happy and great staff!!

10/10

Exceptional

11 Aug 2025

Ashley

Este hotel fue increíble y muy céntrico.

Leisure Partner

10/10

Exceptional

10 Aug 2025

Delqui

Servicio de primera. Si tienes una situacion te buscan alternativas

Leisure Partner

10/10

Exceptional

10 Aug 2025

Leilani

Beautiful property with lush greenery. Staff was incredibly friendly and accommodating.

Leisure Partner

6/10

Pleasant

01 Jul 2025

Jill

We set up airport transfer with Andrea but driver never arrived. He told us that he did NOT receive the request from Andrea. We contacted her and never received a reply and so got an Uber but since it was our first time in Guatemala this was very stressful! Room was NOT as pictured (no tub) and was very noisy with people dining/talking directly outside our window and at nearby front desk. Shower did not drain well. I requested water several times but did not receive. The bed was comfortable. Breakfast and location was good. Overall experience was not good and I would not stay here again!

Leisure Partner

2/10

Poor

01 Jul 2025

alicia

There was a parking fee. Plus you have to walk to & back to parking car. No reception in desk all night till 7am in the morning.

Friends_and_family Family

10/10

Exceptional

15 Jun 2025

Raquel

I absolutely loved this hotel! I spent two nights here for an extremely affordable price! The staff was very lovely, the bed was huge, room was always cleaned and well maintained throughout the day. I enjoyed the free breakfast, the ambiance and the location. It was located in an extremely walkable area. Hotel was a 10/10!

Partner

10/10

Exceptional

15 Jun 2025

Arlenis

Property was in a great location, very clean with great service and the staff was great. I didnt eat at the restaurant but ordered room service and this would be the only area i would suggest an improvement for this property...the food lacked flavor, size and presentation

Leisure Self

6/10

Pleasant

02 Jun 2025

Oscar

There's no parking in the property and you have to pay for it, the room that I had reserved did not have air conditioning, the room that was stayed in the bathroom it's real small, the staircase going up to the second floor where the bed and the bathroom is a real small,

Leisure Partner

8/10

Excellent

29 May 2025

Timothy

The gardens and sitting areas around the property were amazing and super quiet. The shower in the bathroom was very nice, especially after a long day of traveling. The staff were also super friendly.

At around 9 o'clock at night someone started setting off fireworks over the hotel which paired with the live music in the courtyard made falling asleep relatively hard. We got the 'superior room 1 king bed' which was supposed to come with free bottled water but when we asked for bottled water they charged us extra.

Leisure Friends

10/10

Exceptional

14 May 2025

Elizeth

Perfect stay right in the heart of Antigua

10/10

Exceptional

11 May 2025

Edgar E

Very friendly

Leisure Partner

8/10

Excellent

09 May 2025

Ingrid

Beautiful Garden and lounging area.

Leisure Partner

10/10

Exceptional

06 Apr 2025

Marlon

The service is incredible. Everyone was friendly and helpful. The rooms are clean, and the location is in the center of everything.
The design of the lofts is interesting and well decorated, but might difficult for the elderly.
The wifi is weak, but everything else was absolutely great

Leisure Partner

10/10

Exceptional

18 Mar 2025

Gloria

Antigua is simply beautiful. It's so walkable and people are very friendly. And there's a world-class restaurant at every corner

Leisure Friends

10/10

Exceptional

14 Mar 2025

Stacy

Absolutely amazing! Great location and the staff was very nice and kind. Room was clean and very historic. Will definitely stay again!

Leisure Partner

6/10

Pleasant

09 Mar 2025

Isis

NOT PARKING AVAILABLE, THEY NEVER RESPONDE THE PHONE. PARKING IS 5 BLOCKS AWAY, THEIR COSTUMER SERVICE IS SO POOR WHICH IS SAD BECAUSE THE PROPERTY WAS SO BEAUTIFUL!!!

4/10

Poor

09 Mar 2025

Vanessa

Mal servicio.
Ofrecieron un cupón para el Spa, pero no tenían Spa
Las instalaciones se oían demasiado fuertes los ruidos

Leisure Family

4/10

Poor

04 Mar 2025

maria eugenia

The property manager was terrible. We were charged 90$ extra for a room without air conditioning and street noise. After a lot of pleading, we ended up in the room we had paid for. Not a good experirnce

2/10

Poor

02 Mar 2025

Juan

The service was the the worse. Had to ask for things many times. The room was warm and with no ventilation and no AC. The room was also very noisy. The hotel is addicted to noise. We got there at 9 pm and they had the music blasting on the patio until after 10pm. The other guests that came back apparently drunk were scremaing on the halls and no one asked them to be quiet at 2 or 3 am. After a bad night sleep… the restaurant service started smacking coffe cups on the patio tables at 6:05am!!! If that was not enough, on a saturday morning the service and it people were installing some cables and internet stuff, they were smacking their ladders against every single wall and roof of the property! The cherry on tof of the sundae: music blasting from the speakers at 11am on the courtyard/patio AGAIN!!!!

Leisure Family

8/10

Excellent

28 Feb 2025

Randall

Pros:
Feels like a boutique kind of accomodations.
Located just one block away from the parque de central in Antigua, everything is incredibly walkable.
The provided breakfast in the courtyard is a great way to start the day.

Cons:
My room's Wi-Fi didn't function; thankfully I was close enough to reception to get internet access through that.
Should be some kind of enforced quiet hours; some other patrons were a bit noisy in the evenings.

Leisure Self

4/10

Poor

28 Feb 2025

Jose

Lot of noise, room in from of street, couldnt rest. They move us to a very very small room, no other available.

8/10

Excellent

10 Feb 2025

Julio

I like the gardens they have inside.

Leisure Family

10/10

Exceptional

02 Feb 2025

William

Quit

8/10

Excellent

29 Jan 2025

Hercules

Good restaurant

Room was interesting with no windows and we had to go up to the bedroom by a spiral stairs and was hard to manage; the people im front desk refused to give us an extra blanket and they also raised the parking price from Q75 to Q100 as soon as we told them we had no change. Restaurant was very good.

Partner

10/10

Exceptional

24 Jan 2025

Roberta

Arrived very late but hotel car and driver met us at airport and got us to the hotel.

Leisure Friends

6/10

Pleasant

22 Jan 2025

Verified traveler

Hotel with potential but lacking a bit

Hotel has been under new management, need to focus on attention and detail to clients. Parking was offered but not included, had to pay extra for it and was far away.

Self

8/10

Excellent

06 Jan 2025

Stefhanie

Very well located and very good service

Leisure Partner

10/10

Exceptional

02 Jan 2025

Enrique

As central to Antigua as you can get

This is as central to Antigua as you can get. The price is very reasonable as well. However don’t expect luxury amenities or a huge food selection. My advise, stay here to get a good nights sleep and explore Guatemala and enjoy great food and experiences elsewhere. The staff is super friendly and helpful.

Self

2/10

Poor

11 Dec 2024

Brian

Don’t stay here

Loud! It’s a hotel, not a disco. Disco music playing in courtyard and alcove outside our room until 4:30 am. Then the ownership held a corporate x-mas party in the onsite restaurant, also practically right next to our room, with loud music and loud speaker enhanced commentary until late at night. Why don’t you block hotel from bookings if you’re just going to ignore the needs (sleep) of your guests. Don’t stay here unless you sleep during the day and can sleep with loud disco music that basically plays all day and night long.

Friends_and_family Family

10/10

Exceptional

30 Nov 2024

Alvaro

Nice stay and experience in Antigua

The place is very nice and near everything. Service was great.

Partner

8/10

Excellent

09 Nov 2024

Manuel