Extended Stay America Dallas

Extended Stay America Dallas - Lewisville

United States , Lewisville - TX
LEWISVILLE, 1900 Lake Point Dr
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100 reviews shown

2/10

Poor

20 Mar 2026

Mikyung

We had to move rooms because the burner didn’t work and microwave didn’t work. Shower was closed so tightly I couldn’t open the water. Sticky floors. Loud bathroom air filter. Low cost bedding (not cotton). No community room. No kitchen items need to buy yourself (go to the dollar store or target discount). The thing that made me leave early was the poor WiFi even after “upgrading” it was still horrible!!! Just stupid back and forth blaming the other party and couldn’t not issue a refund. Unhelpful manager who was away and never seen on the property. Pros: some of the staff were helpful and nice. Good value if you have a one night stay and don’t mind bare bones. For longer stays go elsewhere.

Family

4/10

Poor

07 Nov 2025

janae

Kitchen appliances outdated .. no pots pans extra towels or linen unless u wanna pay extra bring ur own but staff is friendly and well mannered

Leisure

10/10

Exceptional

26 Sep 2025

Leah

The staff is so friendly and helpful. 😊

Leisure Pet

6/10

Pleasant

20 Aug 2025

Misty

Your web site and there site says 2 different things and I was charged 25 x7 plus tax for a medical assist service dog.

Leisure Pet

2/10

Poor

30 Jun 2025

Christopher

Beware.

Very over priced. The smell is pretty pungent as soon as you walk through the door in the lobby. The rooms are no better.

8/10

Excellent

30 May 2025

Devon

My ONLY complaint is the amount of unpicked dog poop ALL over the property, it’s a shame that people can’t do better😞

Friends_and_family Family

10/10

Exceptional

17 Mar 2025

Andre

Customer Service was excellent.

Leisure Family

4/10

Poor

17 Mar 2025

Michael

Will not be staying here again!!!

We usually always stay here and not they don’t offer breakfast and they have no coffee pot or dishes in the room anymore! And now they charge for pets. It’s just not the same as it was for 10 years.

Friends_and_family Family

2/10

Poor

25 Feb 2025

Nestor

I can’t stay there because my Canadian Mastercard was rejected because was a Debit card so I found another place near and they accepted

2/10

Poor

07 Jan 2025

Verified traveler

I think they are waiting for a wrecking ball crew!

I think they are waiting for a wrecking ball crew to knock the building down and start over. That’s not entirely true but room by room needs to be painted and super cleaned. I have stayed at other Extended Stay Select Suites and this one was horrible. I unfortunately had four nights to stay there and I pre-booked and paid for this so there was no moving on. First shock was the front desk is only open from 9:00 am to 10:00 pm, Monday-Saturday, Sunday 10 to 10. When I say shut down, I mean they close a metal shutter and lock it up. Thankfully I didn’t have room key troubles after hours. The place is pretty tired and needs attention. There is a two-burner stove top, microwave and refrigerator. However, the room has no pots, pans, glasses, dishes, etc. Most of the Extended Stays I have been in even have a dishwasher. I barely found the trash can hidden away. I literally had a soap bar and two plastic flimsy typical hotel glasses. NO coffee pot, no shampoo, come on, that’s basic stuff. The staff was pleasant and dealing with someone else’s decision to make this a bare bones place. I will never stay here again and I would not recommend it.

Business

6/10

Pleasant

23 Dec 2024

George

10/10

Exceptional

21 Dec 2024

Michael

I travel for work. Nice place, but offers no coffee, so I buy it in the morning. I enjoy the full size refigerator, and the cook top. Would like it more if they cleaned my room 1 once a week instead of every 14 days.

Business Self

10/10

Exceptional

10 Nov 2024

Taralynn

A great day loved it there. Everyone was so friendly.

10/10

Exceptional

15 Oct 2024

Juanita

Front desk staff very friendly!

Friends_and_family Family

4/10

Poor

25 Aug 2024

Rajiv

Price high

Leisure Partner

4/10

Poor

13 Aug 2024

Renee

Unfortunately there was a guy on drugs who tried to approach me at check in. Also there were a lot of strange happenings outside while waiting for my Uber to arrive.

Leisure Self

10/10

Exceptional

07 Aug 2024

Keri

The staff was very friendly and helpful. The room was clean with plenty of towels for our stay.

Friends_and_family Family

10/10

Exceptional

22 Jun 2024

Jose

My room was so clean i never be in room so clean and you can smell the freshness so happy

Leisure Partner

8/10

Excellent

21 Jun 2024

troy

Although I enjoyed this property. There breakfast is not breakfast. Muffins and breakfast bars is not breakfast its a snack for later.

Leisure Self

6/10

Pleasant

09 Apr 2024

Katsuya

Breakfast was worst then Continental one.
Nothing.

2/10

Poor

07 Nov 2023

Eun-Seung

Smell bad / towel not clean and smell bad / breakfast is not good

4/10

Poor

15 Oct 2023

Karoll melyssa

No like

Business Partner

6/10

Pleasant

20 Aug 2023

JASON

Decent stay

It was okay the TV never worked called tech support they couldn't do anything so we stayed there 3 days without a TV working which is not a big deal but you know I'm going to spend that kind of money I want everything to work like it should but it's not the hotel's fault that the TV didn't work it was the service

Partner

2/10

Poor

01 Jun 2023

roger

Nothing really

Business Self

10/10

Exceptional

12 Apr 2023

Jeremy

Business

10/10

Exceptional

10 Feb 2023

Joe

I appreciate how attentive the staff is to my casual comments such as it would be nice to have a coffee pot in the room. One of the staff members, Tim, says to me, \"We have coffee pots... hand on, I'll get you one!\".
Also the housekeeping staff made sure I was given whatever I needed if I was staying another day. Overall, this is a pleasant place to hang out whenever I need to.

Business_and_leisure Self

10/10

Exceptional

09 Feb 2023

Joe

Friendly staff that's service oriented.

Business_and_leisure Self

10/10

Exceptional

08 Feb 2023

Joe

Courteous staff; service-oriented; accommodating

Business_and_leisure Self

8/10

Excellent

22 Aug 2022

Verified traveler

Staff were all very professional. Great customer service & they were all very friendly.

Friends_and_family Family

6/10

Pleasant

10 Apr 2022

Gustavo

Nice and quiet place.
I will come back.

Self

6/10

Pleasant

27 Feb 2022

Holly

Not a whole lot going on here. They have granola bars and coffee for breakfast. Soap, toothbrush shampoo and razors if u forget urs. Does the job but nothing fancy.

Partner

8/10

Excellent

11 Feb 2022

Reginald

Amy needs a bonus and raise asap.

I asked for a Queen and got two doubles. Amy is great. Needs a bonus and a raise and I’m not saying it lightly.

Self

10/10

Exceptional

05 Feb 2022

Verified traveler

Nice stay.

It was pleasant

Business

10/10

Exceptional

20 Jan 2022

yoon

Good

10/10

Exceptional

30 Dec 2021

Margaret

Comfortable

I love the stay at extended in Lewisville Texas and they have very friendly staff that is wonderful and they are well clean at all times and I would recommend this place to my family and friends,now ,I don't like when the prices keep going up every week or two weeks since I have been here,I really don't understand that but I would give this place 110 per cents because it's worth it

Partner

8/10

Excellent

30 Nov 2021

Rafin

This was a new apartment and I was able to be the first person to experience the room. I had a good experience

Leisure Family

10/10

Exceptional

27 Nov 2021

Christina

Great Stay

Nesha was great at the front desk and answered any questions i had. Exceptional customer service was provided. Brought my dogs and was given details and even treats for them.

Self

10/10

Exceptional

27 Nov 2021

James

Nesha and Claire were very cordial and helpful; a very nice, overall experience.

Business_and_leisure Self

8/10

Excellent

02 Nov 2021

christopher

bare no table or chairs but the desk and desk chair. The room was half empty felt cold and uninviting.

Self

8/10

Excellent

29 Aug 2020

MIKE

Good place to stay

I have staid here before in the past while attending training classes at the Ford Training Center. I have never had any issues before or now during my stay. I like its location.

Business

8/10

Excellent

05 Jul 2020

Pablo

The entrance was in the back of the building with no clear marking on the entrance side.

Friends_and_family Family

6/10

Pleasant

15 Jun 2020

Crystal

Average

Rooms were ok. A/C didn't work great on keeping the room cool. Location was good

Friends_and_family Family

8/10

Excellent

18 Apr 2020

Verified traveler

The place is good and the people is nice 🙂🙂🙂♥️♥️♥️

Business

10/10

Exceptional

28 Feb 2020

Verified traveler

Great space to stay but one of the outside doors wouldn’t open everytime we used it when parking In the back.

Friends_and_family Family

4/10

Poor

17 Feb 2020

Verified traveler

Place was sketchy and the rooms smelled like cigarettes yet it was suppose to be a smoke free room.

Friends_and_family Family_with_children

4/10

Poor

19 Dec 2019

Elsa

Wasn’t very pleased. Seemed run down and not as clean as it should be smelled like food

Partner

2/10

Poor

11 Dec 2019

Bern

There was no hot water during the day I checked in all the way up until 11am the next day. All the staff kept saying is everyone was showering at same time, not true I got up at 3am water was still cold and it was 58 degrees outside. No breakfast only kid sized muffins and old coffee Big Joke!!!!!🙃

Business Self

6/10

Pleasant

08 Dec 2019

Nene

$100 incidental charge! Shower head on side of tub. No coffee maker. No hairdryer.

Leisure Family

10/10

Exceptional

04 Dec 2019

Sis

So far so great. Plan to stay an additional 2 days. Quiet room.

Business_and_leisure Self

2/10

Poor

29 Oct 2019

Verified traveler

Pre holloween visit

Spider trapped inside closet light.

Business

6/10

Pleasant

27 Oct 2019

Dennis

Last available room after flight cancelation

We were stuck in the Dallas Fort worth airport with no available flight for two days. This was the only available motel, so we were grateful to get a room. For this situation, the stay was fine. We had a room on the first floor, so unfortunately the upstairs neighbors clomping around was noisy. The motel is old and not real well kept. We had very old, but working stove, frig, microwave. We had to ask for dishes/cups. The beds were comfortable. There is a Mexican restaurant close by and it was very good. In the AM the hotel had grab and go breakfast items and coffee. I would not use this for a vacation spot, but it worked out well for our situation.

Partner

4/10

Poor

25 Oct 2019

James

Not good enough!

Did not like the slow service of front desk. I thought it was somewhat unprofessional. We didn’t like the fact that our towels were dirty and not changed out. We expected more from the bathrooms and overall aesthetics in room and throughout the hotel

Partner

10/10

Exceptional

20 Oct 2019

Verified traveler

Staff was more accommodating than expected. Always high spirited

8/10

Excellent

12 Oct 2019

Ron

Awesome

Friends_and_family Family

2/10

Poor

26 Sep 2019

Verified traveler

It was not in a nice section of town, and when I walked in, the first thing I saw was a large plastic trash can to hold (I presume) dripping water. Based on that and the people I saw inhabiting the parking lot, I left and forfeited my nonrefundable reservation. This is second time I have prepaid a hotel and found it did not deserve the 3 stars that it got.

Leisure Self

8/10

Excellent

25 Sep 2019

Ssparks

Initial Staff at desk were rude, then the one that checked me in was very nice and helpful. Towels and linen seemed dingy, rust staing on fixtures in bathroom. Elevator looked like it had not been cleaned in months. Floor, wall and doors all dirty with stains.

Business Self

8/10

Excellent

14 Sep 2019

Ken

Nice size room with little kitchen, desk for working, closet with hangers, bathroom, A/C, and TV. Location is good... walk to Target/Starbucks and a few restaurants.

Business

2/10

Poor

08 Sep 2019

Verified traveler

When I arrived at this place less than 3 hours after I made the reservation they told me there was no reservation that they never received it and we would have to get with Travelosity to get my money refunded. So I drove home- All night!! arrived at home at 7am and when I woke up a few hours later and called for my refund they said that I had NO SHOWED!!!!! Im so mad!!! Almost $200 gone!!! They are CROOKS!!!! I have called 3 times and no one seems to believe us!!!

Friends_and_family Family

2/10

Poor

02 Sep 2019

John

They booked my room and no availability. Front desk agent was rude. Before telling me i had no room she added me into there frequent stay program that i didnt want to join to begin with. I thought she was checking me in. Lobby area wasnt clean. Totally unhappy and definitely wont choose there again.

Business

2/10

Poor

01 Sep 2019

Andrew

I was given a replacement key to the wrong door and when i entered it was a middle aged couple, mind you it was 1 am, asleep . I go downstairs and tell the front desk. The lady was nice but kept insisting that it was my room. I told her it was not. Called my co worker who was staying in there. Confirmed the room and had to be walked there to verify it was my room. Unproffessional and unsafe. Never staying here again.

Business Partner

4/10

Poor

26 Aug 2019

Denise

Room was dirty and no outlets to use for charging! Blood stains on the bathroom sink.

Friends_and_family Family

10/10

Exceptional

21 Aug 2019

Verified traveler

Stay here a couple times a year.
No issues. Free coffee in the am.

Friends_and_family Family

10/10

Exceptional

14 Aug 2019

Verified traveler

Location was very good. Was accessible from I-35E at exit to Corporate Drive. Chain restaurants were within walking distance and others along the interstate access road. Staff were friendly and helpful. Had a laundromat with working washers and dryers.

Business Self

4/10

Poor

07 Aug 2019

Verified traveler

This was an \"Efficiency Room\". There was not a glass, plate or utensil in sight. They has to be special ordered. There was no ice in the freezer and no ice machine on premise. I had to go out and buy a bag of ice. Requested a wake up call that never came.

Business Self

6/10

Pleasant

06 Aug 2019

Verified traveler

Hotel was ok. Some staff were a problem. Check-in was too slow.

Business Self

2/10

Poor

31 Jul 2019

The front counter was rude and would not check us in

Leisure Friends

4/10

Poor

07 Jun 2019

Verified traveler

Front desk service was rude

2/10

Poor

20 May 2019

Verified traveler

Check in process is extremely bad. The person at the front desk win’t Allow anyone to check in and she mentioned something irrelevant like there are no single rooms (and laughs)..etc. there are around 10 people waiting to get in and everyone got irritated.

It took almost 60 mins to check in... in addition to that she charges $40 more for whatever reason she explained. The next day, another person came and returned this back...

I strongly recommend Expedia to unlit this facility. Thank you

Business Partner

6/10

Pleasant

06 May 2019

Verified traveler

Quiet and easy to access. No real problems with trash or parking

Friends_and_family Family

2/10

Poor

05 May 2019

Verified traveler

Terrible

I left after the first night out of three and stayed in another cleaner better smelling hotel.

2/10

Poor

29 Apr 2019

Verified traveler

Bad service. We had no room and they could care less

Leisure

2/10

Poor

01 Apr 2019

Nathan

Do not stay here

Place is a dump my shower flooded the whole bathroom and was duct taped on. Upon check in the owner spent 22 minutes reprimanding and firing an employee at the front desk while customers waited and watched . Very unprofessional.

Partner

4/10

Poor

25 Mar 2019

Karina

Not great, but decent location.

The hotel is in an excellent location. There is a Cajun cafe in walking distance. The room wasn’t clean( found hair and had some dirt marks on sheets) I was later informed in was in a “pet room” and I didn’t have a pet. I also didn’t let that you had to pay 4.99 per Saul for decent WiFi. I couldn’t even watch Netflix without it stopping all the time. I also felt it wasn’t safe. There was a strange man knocking at my door the night I got there and the next morning. I called the front desk and let them know. I wouldn’t recommend this hotel especially families with children.

2/10

Poor

25 Mar 2019

We have stayed at various property locations for Extended Stay America. This by far has been the most horrible experience we have had. We arrived very late that friday night almost at 12AM and was told we should have checked in sooner by the night clerk. She attempted to over charge our credit card. Then was very rude about a deposit that was required to have on hold in order for us to stay at the hotel. We ended up having to pay a $100 cash deposit. No amenities were in the room. Once we were ready to check out that morning we were told they did not have our cash deposit and it would have to be mailed to us or given in quarters. We asked to have the manager contacted. Once we spoke with the manager he said he could be in by noon that sunday to give us our cash deposit. We returned at noon, no manager was available however the clerk did have $100 in cash to give us 4 hours after we should have received it.

Friends_and_family Family

4/10

Poor

21 Mar 2019

Verified traveler

employees were rude and were on the phone for about 10 minutes before they helped me, while talking about me in front of my family and i to the people on the phone with. also, there was an unexpected $100 deposit. “contential breakfast” was cery disappointing, only containing oatmeal and granola bars.

Business_and_leisure Friends

2/10

Poor

19 Mar 2019

Catherine

Dirty Hotel

I chose this hotel for the kitchen, so that I could have plates, bowls, coffee pot in the room NOPE, NOTHING was in there you had to request it, why? That is why it is called extended stay for those reasons you want those items. I called to have extra towels brought to the room the front desk said, that I would have to come get them, the housekeeper does not come in until 9:30am and we can’t leave the desk. I was like what!! Well we had to stay at this hotel, couldn’t afford to go somewhere else because I would be charged for the room anyway.. well the whole hotel was dirty, if the housekeeper did clean and come in and work maybe the hotel wouldn’t be so NASTY!! On the water there was barely any coming out of the shower head and it was lukewarm like when you’re trying to give a baby a bath. I DO NOT recommend this hotel. when I told the front desk lady she had no care in the world, she was like I wasn’t aware of that, I told her I had pictures she didn’t even ask to look at them so that maybe they could correct the issues nope. Why see if the housekeeper could even come clean they come in 9:30 check in is at 3 what they’re going to stop “cleaning” the other rooms to “reclean” my room.. right...NEVER AGAIN. Candlewood Hotels is where I will be going back to!!!

Family

2/10

Poor

18 Mar 2019

Rosa

Never staying again at this hotel

I left my lotion and body wash in the bathroom. I called and spoke with Marissa at the front desk and told her that I would be by to pick it up.She asked \"when will I be by and I said about 30 to an hour. So I get there a sticky note is left on the dash starting the room and body wash. The lady that works the evening shift checked in cabinets, trash cans, the room, just everywhere for my stuff. Either the lady JoJo that cleaned the room or Marissa the front desk clerk took my stuff. So the evening front desk clerk reached out to Sergio the general manager he stated to her that there isn't anything that they can do.
1st you can check the cameras to see who went into the room cause it was there when I left. I dont appreciate staying at a place and my things were stolen. It is the managers responsibility to make sure that the people they hire are truthful. They are to turn in things that's left in the rooms because some people come back to get it. Just know that I will not ever go back to this hotel.

10/10

Exceptional

08 Mar 2019

mike

No problems or issues

8/10

Excellent

04 Mar 2019

Monica

It was close to the office for work, the people were nice and the hotel was fine.

2/10

Poor

02 Mar 2019

Ron

Smelled bad and was dirty dont stay

The room smelled awful and the sopa was opebed and used and hair was on the tiolet seat. There was a used towel under the sink. Worst hotel in Lewisville. I would stay elsewhere

Partner

4/10

Poor

08 Feb 2019

Verified traveler

Accessibility from I 35 highway but not visible from thhere

Business_and_leisure Self

8/10

Excellent

04 Feb 2019

Christina

Nice hotel great staff the kids loved our ladybug visitors

Family

10/10

Exceptional

31 Jan 2019

Lauren

Sergio offered amazing customer service!

10/10

Exceptional

21 Jan 2019

Maria

Best hotel

The staff is amazing the rooms are incredible quiet convenient

8/10

Excellent

22 Dec 2018

Theresa

Rested Well

The room is always clean, amenities work and the Staff helpful and pleasant.

4/10

Poor

07 Dec 2018

Verified traveler

Property is old and run down. Very few outlets, no clock and poor television.

6/10

Pleasant

12 Nov 2018

Verified traveler

Price was right for the age and condition of the hotel

10/10

Exceptional

28 Oct 2018

Sherri

Perfect locations.

Great location for family visit, clean and comfortable. Only bad was just coffee (which was very good) & instant oatmeal for breakfast.

Family

4/10

Poor

22 Oct 2018

Melvin

No toilet paper went to front desk and ask for more to it to hours later they brought a box of Kleenex

Partner

4/10

Poor

15 Oct 2018

Agar

The hotel smells funny, staff is nice but the conditions of the hotel are bad.

8/10

Excellent

15 Oct 2018

Johnny

Was nice and clean ,sraff treat use grwat and listen when ww ask question
Thanks to a great time .

4/10

Poor

25 Sep 2018

Verified traveler

Im used to the signs usually in every hotel statinf “fresh towels, trash emptied, etc.”

At this hotel, correct me if I’m wrong, but on the card it states “folded linens” or something along those lines, which in indication to me, tells me that fresh sheets were not used for every new guest.

Also, I noticed an ample amount of non smoking signs, which I feel emphasizes the issue they have or have previously had. I understand the reasoning behind every hotel guest being made aware of non-smoking, but when I turn in every direction and see a sign it’s rather questionable.

The front desk staff were accommodating and friendly, but I feel the hotel itself is stuck as a vintage inn and missed the corporate Embassy boat on being upgraded/remodeled.

10/10

Exceptional

24 Sep 2018

Anisha

After the experience we had at travelodge. This was an excellent experience. Everything was clean.
The bathroom an A
Room cleaninsness A
Staff A+
I would highly recommend this hotel.
Not sure I would call this an hotel as theres no continental breakfast but you get a stove and kitchenware, dishware, fridge and sink to make your own so this Extended Stay at Lewisville get an A+

10/10

Exceptional

23 Sep 2018

Verified traveler

Quick Visit

Clean and big rooms. Nice kitchen with full supply. Goood value for the money

10/10

Exceptional

19 Sep 2018

Verified traveler

I found a Strange smell in the room # 111, and Some Water was on the floor, looks like a leaking the water from somewhere , Report to the front desk,

6/10

Pleasant

15 Sep 2018

Laura

We reserved a single bed room, but they give us a doble bed room but it was dirty because they did check the room before gave it to us! Online says the check out it was at noon, but it really was at 11 so the charged me a certain amount because we check out around 11:20!!! Not so good stay!

Partner

2/10

Poor

14 Sep 2018

mayra

manager sergio, is the worst people there,,the oather ones were really nice...he dint wanted to accept my reservation from hotel.com wich i had been doing fir the last 2 weeks,,he kick is out and me and my kids end up on the streets getting wet..

Family

10/10

Exceptional

29 Aug 2018

Izak

clean,quite,and no smokers..

everything was good..

Family

4/10

Poor

24 Aug 2018

Verified traveler