Name: Hawthorn Extended Stay By Wyndham Lewisville
Address: 1920 Lakepointe Drive, Lewisville, 75057, US

6/10

Pleasant

01 Jul 2026

Leena

The hotel itself is under reservation so it honestly looks horrible but the room I stayed in was very modern. It has the LED touch mirror in the bathroom. I had a full size fridge, kitchen sink, and a glass stove, top to coupon good place for a longer day and cheap rates but if you’re looking to enjoy any amenities, there are none within the hotel can’t leave when I stayed here in June 2026

Partner

8/10

Excellent

26 Jun 2026

Jari

Under renovation in 6/2026, will be nice when finished.

Self

8/10

Excellent

22 Jun 2026

William

Be ready for $100 deposit.

Family_with_children

2/10

Poor

24 May 2026

Grettel

Under construction,bad smells,marihuana smells in the hotel,rooms in terrible condition,I’ll never recommend this hotel to anyone

Family_with_children

2/10

Poor

12 May 2026

Kimberly

STAY AWAY FROM THIS PLACE! It is undergoing renovations, so maybe some day it will be nice, but for now it's filthy, staff-less and unsafe. We actually had two men (w/ the hotel) beat on our door yelling that we couldn't use our phone to record. We didn't stay, too unsafe. It should be closed down. Took 15 minutes just to find someone to \"check us in\".

Partner

2/10

Poor

13 Apr 2026

John

The picture of the room was NOTHING like what we walked into!!! Also, the website should have disclosed that there was major renovation underway. If I had known this, I never would have booked. I am seeking a refund. We left almost immediately for an other location.

2/10

Poor

12 Apr 2026

RICHARD

Nasty and lot of work going on there.

2/10

Poor

11 Apr 2026

KEVIN

The worst hotel experience ever for me. The hotel is being renovated

2/10

Poor

06 Apr 2026

Eldo

Everything was awful. Queen beds were actually double mattresses on queen frames which would have been a serious hazard getting in and out of bed. Circuit breaker box had a loose door, hanging on broken hinges. dust bunny fuzz on the pillows and a filthy floor and the whole place smelled musty. advertised breakfast was not offered after all. front desk was not helpful and argued with us about these details.

Friends_and_family Family

4/10

Poor

27 Feb 2026

Soubia

The room was nothing like it shows in the pictures. It needs a lot repairs and proper furniture.

Friends_and_family Family

2/10

Poor

15 Jan 2026

Roy

There was no way to wheel in luggage, TV was broken (fixed at 9pm), no trash cans, uncovered outlets, no water to shower on checkout morning, no bath towels the second day of two day stay, no breakfast buffet as advertised and over all condition of my room and hotel was horrible. Construction / remodel or not, it was beyond acceptable. Eda at the front desk had a bad attitude and perhaps I don't blame her, having to defend such a crappy hotel. Regarding the tv, was told maintenance would come to fix after he was done with another room repair. Truth was he was working on a car in the parking lot. Buyer beware! Worst hotel ever and I feel I should be refunded but I know it will never happen.

Business

2/10

Poor

05 Jan 2026

Summer

The hallways and room had a very strong stinch that I can’t quite describe, just disgusted.

Business Self

10/10

Exceptional

04 Jan 2026

Laura

Staff was very nice

Leisure Family

2/10

Poor

28 Dec 2025

Lisa

We never checked in because the hotel was under construction

Leisure Partner

6/10

Pleasant

25 Nov 2025

Dessirae

Dog poo

6/10

Pleasant

25 Nov 2025

Dessirae

Dog poo every where

2/10

Poor

16 Nov 2025

Hillary

No breakfast and only one pillow asked for another pillow but never got one

Self

8/10

Excellent

14 Nov 2025

Christopher

It was decent for the price

Business

10/10

Exceptional

14 Nov 2025

Bessie

Because you are the easiest ones to get a book came with they don't cost three arms and two legs

Leisure Partner

8/10

Excellent

13 Nov 2025

Bessie

They are always nice and polite and it's always quiet around there and very helpful

2/10

Poor

10 Nov 2025

Kia

False advertisement! There is NO breakfast, dirty rooms, broken tile on bathroom floors, the bath tub is ABSOLUTELT HORRIFIC, IT IS DIRTY AND RAGEDY! The toilets ARE BROKEN AND WOBBLE WHEN YOU TRY TO USE IT. i WISHED I COULD GET A REFUND.

Leisure Family

2/10

Poor

10 Nov 2025

Kia

The room was filthy! You can not watch TV because either there is no service, no channels and way too many remote controls. They offer breakfast online, but still no breakfast. The A,C unit kept kicking off and the floor in the bathroom is all broken up. This is the worst yet.

Leisure Family

10/10

Exceptional

10 Nov 2025

Dennis

The excellent price.

Leisure Self

2/10

Poor

05 Nov 2025

Nitin

It was horrible, it was written that we will have breakfast but hotel was not having any such thing… multiple insects… Pl refund if possible

Business Self

8/10

Excellent

02 Nov 2025

Emmanuel

PPP

6/10

Pleasant

29 Oct 2025

Sophia

It was okay

Business_and_leisure Family

2/10

Poor

22 Oct 2025

Jerome

Yes

Self

10/10

Exceptional

21 Oct 2025

Michael

It was ok

Partner

8/10

Excellent

17 Oct 2025

Darrick

Clean room friendly staff

Friends_and_family Friends

4/10

Poor

16 Oct 2025

Jon

Good sized rooms with kitchent sketchy area

Business Self

10/10

Exceptional

12 Oct 2025

Robert

Cool

Friends_and_family Friends

4/10

Poor

11 Oct 2025

Holly

It was a modern day Roach Motel. I didn’t see any roaches, but it was falling down around them. The doors had holes that were repaired incorrectly and it just didn’t even feel safe.

Leisure Family

2/10

Poor

26 Sep 2025

Valeria

Horrible

10/10

Exceptional

16 Sep 2025

joy

Great staff comfortable bed

Business_and_leisure Family

2/10

Poor

24 Aug 2025

Sharon

Gross and disgusting

Both dead and live bugs, poop in the hall (pet friendly), at one point no light in elevator so pitch black at night, floor was sticky, dresser drawers wouldn't' stay closed, cracks in walls, doors all shredded at the bottom, toilet is child sized, missing kitchen cabinet drawers... but the bed was comfortable and refrigerator was cold.

Friends_and_family Family

10/10

Exceptional

15 Aug 2025

Jeremy

No by

8/10

Excellent

12 Jun 2025

Mollie

G

6/10

Pleasant

04 Jun 2025

Darby

Pro’s
Staff is nice & helpful
Cost-effective prices
Good amenities
Nice area of town

Con’s
The floor of my room was very dirty — I had to mop it myself to get it remotely clean
A lot of mold around bathtub
Staff doesn’t have a regular schedule at the front desk; I would call the number of the property, they rarely answer it or respond to voice mails

Business_and_leisure

2/10

Poor

03 Jun 2025

Elba

Poor

Leisure Family_with_children

2/10

Poor

02 Jun 2025

Karen

This place felt like a drug rehab dorm, it was super run down and in the end they didn't even have the room we had reserved.

Friends_and_family Family

6/10

Pleasant

01 Jun 2025

Matthew

No remote for tv it needed more covers and more pillows on bed

Friends_and_family Family

2/10

Poor

24 May 2025

Wendy

Oh my goodness where do I begin? This place had 1 room available and it was not ready. When I was given the key the room was no cleaned. Sheets were dirty, floors sticky, raunchy smell I inside and outside the halls. The tub was moldy and no shower curtain or shampoos or soaps. The toilet oh wow no toilet paper and the cherry on top, cracked seat leaking water. Nasty pee stains around the the rim on the seat. The kitchen has grease all over. No blankets anywhere. No lamp shade. Definitely did not look like the pictures. And no curtains! Wow who sleeps with sun on their face? I don’t! And the staff was rude. Card did not work, I had to pull the door handle up and wiggle it and it opened. Definitely someone broke into it. No ID was asked or no security. Super hot in the lobby. There were the staffs kids playing and eating from the floor with their melting McFlurry all over their clothes. The kid was jump roping in the lobby while I was trying to check in. That kid hit me and everything near them and proceeded to jump rope down the hall. Don’t come here.

Business_and_leisure Family_with_children

10/10

Exceptional

21 May 2025

Joon

Staff here so kind and nice.

Business Self

2/10

Poor

21 May 2025

Lilia

I have never been given a room that has not been cleaned. Sometimes you have to stay in lower pricing of hotel. But this one will be a negative 5 review. Beds were used, trash in floor and trash bin. Did not have a handle to flush toitet. Dirty wet towels inside dirty shower. They ask you to tour before staying. Would highly recommend to take tour and do not check in at night.

Leisure Self

10/10

Exceptional

10 May 2025

Heather

Great

Business_and_leisure Partner

6/10

Pleasant

26 Apr 2025

Rolando

We didn’t have any problems while there, however, the place isn’t clean, There were areas in the room that was coming apart. Did see a few roaches. They don’t clean very often and the refrigerator was filthy. Some of the people that stay, there are a little questionable and the man at the front desk assured me it wouldn’t be an issue. They should actually charge a lot less because there are better places for around the same price.

Family

2/10

Poor

20 Apr 2025

Helen

So dirty and old

2/10

Poor

17 Apr 2025

Matthew

I booked online and arrived 10 minutes latter to not get a room bc office refused to open and closes at 9 had to get a cash room elsewhere following day refund to refund

10/10

Exceptional

29 Mar 2025

Jared

No ones bothers you if you dont bother them. Everyone looks out for each other. Everyone going threw the same thing here.

Business_and_leisure Self

2/10

Poor

22 Mar 2025

theodore

Terrible

2/10

Poor

13 Mar 2025

Indi

People were fighting and it was a horrible experience! Our water froze and we wanted a shower and a comfortable sleep and there was screaming and violence in the room next to us and up and down the hallways. We tried to get a refund but they wouldn’t let me they never answer their phone what a loss of money and horrible experience

2/10

Poor

06 Mar 2025

Christy

In the room i got had no blanket. Only a sheet. The remote didnt work so the tv was on all night and couldnt change the channel. Also the shower was dirty.

Leisure Partner

2/10

Poor

06 Mar 2025

Miranda

If you are coming as a family please don’t I beg of you. This hotel is right near a rehabilitation center and all of them come to this hotel. It’s unsafe and walkers roam the hotel thank goodness the staff let me see it first, sometimes cheaper isn’t best and I learned that quick!

Family

2/10

Poor

05 Mar 2025

Te'Lia

Did not get rm ordered online. Room had roaches and was nasty and dirty
Room was not prepared for check in

My worst stayever

Business_and_leisure

4/10

Poor

21 Jan 2025

Tammy

Roaches room was dirty took 4 days to get it cleaned. They did exterminate but do many roaches it did not kill them.

Business Self

10/10

Exceptional

16 Dec 2024

Quinline

Great Suites!

Business_and_leisure Partner

2/10

Poor

15 Dec 2024

Kyuwon

Before making a reservation, I double checked if I could process late check in after midnight due to flight late arrival. They said someone will come down to check in as long as I give them a call once arrived.
However, no one was at the front desk and no one picked up the phone for 10 times once I arrived. So I had to go back to airport and had a terrible situation for not sleeping at all.
When I called back for finding out a reason on next day, the rep simply said it was fully booked due to extended stay from current guest. If so, they should reach me via email or text message. It still does not make sense to me even I booked thru third party.

2/10

Poor

17 Nov 2024

Lory

Stay away!!!

Horrible, room was not clean, AC broken, bathroom had water leak, microwave door was melted. The worst thing is that I booked through hotels.com and they couldn’t even refund me will not be using hotels.com sticking to Expedia

Business

4/10

Poor

07 Nov 2024

James

Checking was at 3 o’clock. They didn’t put me in the room until 330 they were still cleaning.

Business Self

10/10

Exceptional

05 Nov 2024

Jorge

This is a very conveniently located property. It is very reasonably priced and you can reach many shopping and dinning options in the area. I would recommend it for any long stay.

Partner

6/10

Pleasant

31 Oct 2024

Rosaura

Had asked for wheelchair accessible restroom which was not. Shower had no shower head and no shower curtain. No chairs to sit down in. Overall just a bad experience.

Partner

2/10

Poor

29 Oct 2024

hugo

most ever horrible

2/10

Poor

21 Oct 2024

Randy

No one at reception for 10 min. Room did not have TV remote, when I got one from reception, TV would not turn on. Waited for repair man 15 min, decided that someone would not show up, so I just left and stayed at another hotel. The room door was damaged and had a gap where someone dented it. Sketchy people in lobby and outside. Did not feel it was the safest place.

Business Self

10/10

Exceptional

20 Oct 2024

Sarah

Employees and management are genuinely amazing. They really will just go above and beyond to try and get you anything at all that you need. I just moved in and am going to be living here for the foreseeable future so my first night when I checked in of course I had about a million questions and the guy at the front desk was so patient with answering literally everything I could throw at him. Every employee I've met so far has been so nice. The one thing I will say is the pictures on the website are not at all with the hotel has to offer anymore. It definitely needs to be updated, most rooms no longer have couches, no coffee pots in rooms anymore but there is a Keurig at the front desk :). All in all it's a great place from my experience so far.

Business_and_leisure Family

2/10

Poor

05 Oct 2024

Remy

Nastiest hotel I’ve ever stayed at

Business_and_leisure Family

2/10

Poor

04 Oct 2024

Kristi

Bugs everywhere

Bugs everywhere!! Little sugar ants crawling eggs and big and small roaches! I am terrified of those bugs!!! I have critical illness and this environment is detrimental to my health!! The front desk person did give me a new room and hoping that will be bette!!!

Self

2/10

Poor

27 Aug 2024

Gerardo

This was a horrible experience decided not to stay in how bad it was!

Business Self

2/10

Poor

07 Aug 2024

Lisa

Roach motel

My experience there was that it was unsafe unclean room was full of roaches there were all sorts of people coming in and out that didn't belong in the hotel the room was Deployable there were roaches in the bed on the floors and walls the walls were nasty there were holes in the door of the bathroom they did not refund me my money back after I chose to leave cuz I could not stay because of the roaches and unsafe conditions the pictures on the website are fake there was no couch in the room there was nothing in the room that was comfortable

Friends_and_family Family

8/10

Excellent

25 Jul 2024

Victoria

Convenient Location

The room was large and the A/C was very comfortable. Being an extended stay unit you get towels, a bar of soap, mouthwash and water cups. Everything else you need to bring with you, tissues, hair products, blow dryer and other toiletries. I brought my own pillow and should have included a light blanket. The area is industrial and corporate businesses. A restaurant is behind the hotel, within walking distance, which is very convenient. No real cafe or condiments only vending machines. The kitchenette is nice and the refrigerator was cold. The shower was plenty warm and felt nice. Depending on your level of cleanliness be prepared to surface clean if that is your thing. I was fine with the room. The hotel is newly remodeled and there are still some little projects going on, but no carpet is a real plus for people with allergies!!

Self

2/10

Poor

19 Jul 2024

Tina

When arrived to check in for my stay the check in guy suggested we check out the room because he said somwtimes their rooms arent for everybody. Well the first room he showed us only had 2 double beds. I had a party of 6. So this clearly didnt work for us. So he showed us another room. That room did have the double beds and a pull out sofa. There was no extra linens, one of the beds didnt have a blanket on it and even though it was on the 3rd floor there was nothing to cover the window with (blinds, curtain, etc.) So we declined the room as well and they proceeded to keep my money anyway. If id had known that would be the case id had just kept the room and asked for the necessary accommodations.

Leisure Family_with_children

4/10

Poor

14 Jul 2024

Jeremy

We paid for two nights because we had no idea the place was like this. We left a day early because of everything being nasty and broken. The cleaner was just dumped everywhere to the point my daughter threw up from the overwhelming smell. My asthma acted up because of this. They refused to refund the extra day

Business_and_leisure Family_with_children

2/10

Poor

14 Jul 2024

Amazigh

They should be close this hotel 💩

Business Family

10/10

Exceptional

07 Jul 2024

Ismael

The receptionist at the front was unique. 😁

Business Partner

4/10

Poor

07 Jul 2024

John

Nice location but everything is in disrepair. Doors, tv, shower. Wi-Fi works but slow.

Leisure Self

8/10

Excellent

04 Jul 2024

Adrian

Addi was great... he was very helpful and showed professionalism

Leisure Partner

8/10

Excellent

21 Jun 2024

Kandesh

Recommended for fhe single stay. Not for family.. Overall a decent stay.. There are no transportation around.

Business Self

2/10

Poor

21 Jun 2024

David

I arrived 0n June 10th. I stayed for 6 days. The room looked like ther had been a fire in it. The bathroom was disgusting. There was hair in the shower. There was no working phone in the room. Water damage from the sprinkler system. I have pictures of everything. $2.00 to exchange towels and $2.00 for toilet paper. This was not mentioned when I booked the room. Website said there were dishes in the room and there were none. Only got a deposit of $3.00 out of the $50.00 I paid.

Business Self

2/10

Poor

20 Jun 2024

Pedro

Asqueroso, sucio, personas viven a tiempo completo en la propiedad y no respetan a los inquilinos fumando en los pasillos y habitaciones. Definitivamente no lo recomiendo.

Leisure Family

2/10

Poor

17 Jun 2024

Marisa

Roaches, shower didn’t work, tv didn’t work, “smoke free” but entire place smelled like smoke

Business_and_leisure Partner

4/10

Poor

09 Jun 2024

Shelby Ames

Saw 3 roaches in my room, the floor was not swept, and the whole building smelled gross. The staff was absolutely amazing & the pool was very clean.

Leisure Friends

10/10

Exceptional

05 Jun 2024

Mottx

Good

Business_and_leisure Family

2/10

Poor

04 Jun 2024

DeAundra

Don't do it girl!

Upon arrival the man at the desk was behind on everyone's paperwork when he. Charge me for the room and the deposit. And I had already paid for the room on the app and then told me it was some sort of a holder. Been waiting to hear back from hotels.com about the refund. The representative called the location but no one answered but I was looking at all of them behind the counter Dead roaches on the floor and laugh when it's crawling out of the wall. And dead ones in the bathtub. And every other room had a big oversized dog

Self

4/10

Poor

03 Jun 2024

Eboni

It was only one staff there who was very courteous and considerate of the conditions of the hotel.

Business_and_leisure Self

2/10

Poor

26 May 2024

Eppie

Unsafe and unclean

I have stayed inn hotels in most countries of world and this was the worst experience with the exception on the lady that checked me in . She was very nice and professional. I was not expecting much , I never been in a hotel did not have a shower head on the shower, tv didn’t work, internet was out whole stay.. Do obviously broken in roaches on the floor in the bathroom smoke detector ripped from the wall. Oh, I got a lot of I have a lot of photos.. I want not just a full refund as well as a free week in real good choice hotel.

Self

2/10

Poor

18 May 2024

Rhonda

First off there was broken furniture the floors were dirty paint was all over the bathroom floor and tub there were no pillows on the bed the cleaning supplies they use to freshing the room was so strong it gave me a headache then to top it off the TV was literally not huck up it took a hour and a half to get that done so most of my time was spent on them getting the room together while I was in it was I really didn't get to rest it was 10 o'clock when everything was done almost. So a refund or a free night would be great for my troubles 😡

Partner

6/10

Pleasant

03 May 2024

Michael

Roaches!

Business_and_leisure Family

4/10

Poor

30 Apr 2024

Tonya

Dirty

2/10

Poor

22 Apr 2024

Derrick

Roaches all over the place don't leave your baggage on the floor Roaches will get in

2/10

Poor

22 Apr 2024

Derrick

Roaches, Roaches and more Roaches all over yes in the bed

Business_and_leisure Self

4/10

Poor

20 Apr 2024

James

This place has gotten really run down over the years. People loiter around all hours of the night and the faint odor of pot lingers in the hallways. Though I had no intention of using it, the swimming pool looked like a duck pond. It looks more like a halfway house than a hotel now. The staff was friendly though and the hot water worked.

Leisure Self

2/10

Poor

14 Apr 2024

linda

This was by far the worst establishment I have ever booked. Even for last minute reservations,it was over priced but sadly that was the least troublesome of our experience. The entire place smelled of something awful and is clearly infested with roaches. Roaches were seen crawling from the picture frames and even the drains. The bathroom and shower had visible mold. We left after only minutes of our intended 4 nights stay for fear of our health and safety.

Business_and_leisure Family_with_children

2/10

Poor

12 Apr 2024

Tamara

Not good.

Dirty room and tv not working. Drug deal in parking lot and guys walking around parking lot. Did not feel safe. Construction piece was on bed.

Business

6/10

Pleasant

11 Apr 2024

Steven

Nice but not the Ritz

This hotel was in the middle of a major remodel while trying to stay open. I was impressed when the clerk told me she was going to let me see the room before I payed. It had been recently worked on and still needed work , but was clean and comfortable. No bugs , not one. A non smoking hotel! The staff was more than helpful (new tv ,no remote). Hot water was constant. I would stay here again , after the remodel is finished. The staff made it a great stay.

Business Self

2/10

Poor

01 Mar 2024

Son

When I arrived, no one was working I couldn’t get inside, I was stuck outside for over an hour, and it was pretty cool. When they came the staff say that my room is all ready and it’s very clean. My room was very dirty, the tv didn’t even work and there were no kitchen utensils for me to even boil water. I can go on and on but I don’t want to remember this place so I’m gonna leave this here. First and last time !

Business_and_leisure

2/10

Poor

07 Feb 2024

Rafael

Lady on front desk said I didn't have a reservation even when I showed her my co

8/10

Excellent

30 Nov 2023

Pat

Great Staff

Every staff member was excellent-especially Wade. Very helpful, cheerful and eager to help. The hallway flooring could use some repair, but the room was comfortable, and the rate was great.

Friends_and_family Family

4/10

Poor

26 Nov 2023

Nora

I was allowed to check my room before checking in. I was very dissatisfied with the room condition, and I was allowed to cancel my reservation without any charge

Leisure Family

2/10

Poor

08 Oct 2023

Verified traveler

Nonsense

They had have my room to someone else. And they were booked so I had nowhere to stay. They found me a place to stay but I couldn't check in until 3:00 that next day. So when I went to that hotel they said they could get me in that night however I had to pay $40 more.

Self

2/10

Poor

19 Aug 2023

Mariana

Todo está fatal primero no te explican que si quieres que te den toallas y sábanas y papel tiene un costo extra Ni en NY ni vegas me an salido con eso luego reservé por 11 noches no servia la chapa de mi puerta estuve una noche 3 horas fuera no hay recepción y un ruido muchos morenitos peleando y como no ay nadie en recepción gritan y es fatal eso la verdad un desastre ese lugar

Friends_and_family Family

2/10

Poor

19 Jul 2023

Rick

Terrible place to stay, dirty and noisy. Police, ambulance and fire trucks were on site everyday the week I was there. Checked out early, couldn’t stay any longer.

Business Self