Name: Tru By Hilton Lewisville Vista Ridge Mall
Address: 795 E. Vista Ridge Mall Drive, Lewisville, 75067, US

2/10

Poor

02 Aug 2026

Nitika

I left a hotel the same day due to the cleanliness.I was told by the hotel staff that they are used to that and I would not be getting a refund from expedia or them

10/10

Exceptional

01 Aug 2026

Diane

From the second you walk in, to the minute you leave. It was obviously customer service was a PRIORITY. Ever Single person working there was helpful. You didnt even have to ask for help
If you even looked unsure someone would be right there seeing if they could help with anything. The breakfast was fresh and they never ran out of anything. The rooms are contemporary and clean. Now personal preference, I like a closet to hang my stuff in/toss my suitcase. In this case there are hooks to hang your stuff. I would recommend this place. Extra bonus lots of places close to eat.

10/10

Exceptional

28 Jul 2026

Kehinde

Clean rooms, friendly staff and good breakfast.

6/10

Pleasant

26 Jul 2026

Shyanne

When I got to the location it is well hidden, however it has easy access to the highway and mall. The outside is not the cleanest with there being several cigarette butts in the ground and trash in the tall grass. Staff was helpful but there were several disturbances of children running through the hallways and pounding on peoples’ doors. Breakfast was okay but I wouldn’t go back and eat there for the breakfast option.

6/10

Pleasant

19 Jul 2026

Jesse

The pool was super cold. The bed was hard as a rock and pillows were very flat.

Family

10/10

Exceptional

18 Jul 2026

John

All the above, except I didn’t need a airport shuttle

Family

2/10

Poor

14 Jul 2026

Robert

Try by Hilton is a perfect example of Hilton trying to beva Motel 6. Terrible management. The cleaning ladies are incompetent. Housekeeping stripped by bed AND NEVER MADE IT! no cups in room. No soap in shower. No ice bucket. Worst hotel stay in 50 years!! Don't walk, RUN away from this abomination!

Family

8/10

Excellent

14 Jul 2026

Amanda

Great place to stay

Friends

8/10

Excellent

07 Jul 2026

Ricky

Good location

8/10

Excellent

07 Jul 2026

Ricky

Will stay here again

6/10

Pleasant

06 Jul 2026

Charlie

Housekeeping was horrendous.
Got to room had 1 towel & 1 washcloth, no hand towels, no mat for shower.
There was no hand soap or lotion. I had to go ask for towels & wash cloths. Got back to hotel the next afternoon, no one from housekeeping had come to remove dirty towel & put fresh ones or cleaned the room. Was very disappointed with this aspect of this hotel.
Also bed was horrible, like sleeping on the floor, pillows were atrocious. Went flat as soon as you touched them.
Last bad note, Indoor pool was nice but water was freezing cold.
On the best note of this hotel was the service we got from Ms. Bianca at quest services. She was marvelous, got everything housekeeping did not and brought to our room.
Spoke to general manager as we were leaving, said he would speak to the supervisor of housekeeping, didn't seem overly concerned in my opinion.
That's the last time we stay there; there are too many hotels in that area to not be taken care of.

Partner

10/10

Exceptional

05 Jul 2026

Qadree

Excellent place to stay while in Dallas

Family_with_children

10/10

Exceptional

04 Jul 2026

Harrison

Nice place
No m

10/10

Exceptional

02 Jul 2026

Allan

Clean room

Family

10/10

Exceptional

30 Jun 2026

Angela

Staff was helpful, place was clean and manageable for a weekend stay

Family

6/10

Pleasant

29 Jun 2026

Miguel

Había cabellos en algunas partes, la muchacha se portó muy bien lo malo que no podíamos entrar con targeta ella nos tuvo que abrir . Llegamos alas 2 am y había ruido

Family_with_children

6/10

Pleasant

28 Jun 2026

Collene

To start off the door to our room was broken on hallway side upper left corner letting light in all night. The door to room 220 was left fully open for at least 2 days. Does management walk the property?

Upon arrival i find the room cost less than what i paid with expedia. Disheartening.
The floor drain for the ice machine had enough bacteria in it to make all sick. In addition the change filter light was on all week on the water “faucet”.

Family

10/10

Exceptional

25 Jun 2026

Randi

The hotel was great! The beds were comfortable. The kids had a blast in the pool. The lobby had games and comfortable chairs to chat in while the kids played. Breakfast was gone when we made it down to eat.

Family_with_children

2/10

Poor

23 Jun 2026

Melody

The front desk staff were never there, they ran out of food for breakfast, tv didn’t work in the room

Family_with_children

10/10

Exceptional

22 Jun 2026

James

The staff at Tru by Hilton was awesome. We were welcomed with open arms, and the rooms were spacious, modern, and very clean. The showers were well-kept, the 24/hr coffee and tea were helpful, and overall, they made the experience pleasant. That said, the prices were not too dissimilar to booking through Expedia, and after several attempts to resolve an issue that we were assured would be handled by Expedia, the hotel apologized on their behalf but recommended we do business directly with their establishment, not through the 3rd party of Expedia. Given the terrible customer service and the runaround to get a resolution on a cancellation, I would recommend booking directly through the hotel. The staff was awesome, attentive, and better off if their hotel got paid directly rather than through a third-party booking agency.

Partner

10/10

Exceptional

20 Jun 2026

Cecilia

Clean room, nice staff.

Family

10/10

Exceptional

18 Jun 2026

Seong

It offers excellent value for solo travelers.

Self

10/10

Exceptional

18 Jun 2026

Adriana

Este hotel buena ubicación,limpieza,buen desayuno,u personal atento.

Family

4/10

Poor

18 Jun 2026

Arieh

El baño tenia pelos

Family_with_children

10/10

Exceptional

17 Jun 2026

Shannon

Everything was wonderful

Friends

10/10

Exceptional

15 Jun 2026

Jose

Clean room

Partner

2/10

Poor

14 Jun 2026

richard

I arrived at the hotel at approximately 4:50 PM to check in. I was told it would be about an hour before any rooms would be available because housekeeping was still in the process of cleaning them. Fortunately I only had to wait about 25 minutes. Normally I should be able to check in anytime after 3:00 pm and not at 5:30 pm. Once I got to the room I discovered there was no container to put ice in from the ice machine. The third thing that happened was when I parked in the back of the lot and tried to enter the hotel from the doors in the back I found a sign posted on the door saying it was out of service. Needless to say I don’t plan on staying at this Hotel again. There are too many options in the area to stay.

10/10

Exceptional

14 Jun 2026

Brittany

This hotel was very nice! It smelt amazing!! The staff was the sweetest! We would gladly stay here again if the need arises!!

10/10

Exceptional

12 Jun 2026

Teaonta

My stay was very nice. The staff was very helpful. The breakfast was not the best but everything was clean and the price was very cheap. Convenient to many places and things to do.

8/10

Excellent

08 Jun 2026

Dayanira

T

10/10

Exceptional

06 Jun 2026

Melissa

Had a great stay everyone was so nice.

Family_with_children

6/10

Pleasant

05 Jun 2026

Sherri

Floor not cleaned in room

Family

4/10

Poor

01 Jun 2026

Jamie

Check in was not great, waited a long time. No tissues in room. Other than that, it was fine.

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

Crystal

Cleanliness and great restaurants within walking distance

Family_with_children

10/10

Exceptional

30 May 2026

Yulexsy

Muy bueno todo

2/10

Poor

30 May 2026

Patreasha

Arrived around 6pm, check in was easy hauled all my luggage to the fourth floor only to get there and the keys didn’t work. Went back to the front desk and she reprogrammed the keys. I went all the way back up to the fourth floor key still didn’t work. Calleddownstairs and was told that it’s probably the scanner on the door and she would put a work order in front desk receptionist came up used her master key and let us in told us that every time we leave and come back, stop at the front desk and someone would escort us up to let us in. This was extremely inconvenient as we had to wait every time we came back in until they finished helping whoever was in front of us to escort us all the way up to the fourth floor let us in going in and out was a nightmare no one ever came to fix the door during our stay we were only provided big towels, no hand towels, no face towels. We asked the front desk receptionist the first night for more towels. She stated that they were not cleaned. We had to buy our own towels during our stay as well. outside of that the hotel was fine.

Friends

10/10

Exceptional

30 May 2026

Tulili

Front desk was very helpful and very friendly. Love how comfortable the beds were. Very family friendly.

Family_with_children

10/10

Exceptional

29 May 2026

Kimberly

This place was wonderful. The staff go the extra mile for you. The room was nice and clean. The kids loved the pool.

Family_with_children

8/10

Excellent

28 May 2026

Maria

Everything was great except our room; the air conditioning didn't work. The staff took care of us quickly, placing us in another room. Breakfast could have been better; options were limited, and eggs were dry.

Family_with_children

2/10

Poor

27 May 2026

Armaan

The hotel is fine

4/10

Poor

26 May 2026

Jennifer

We've stayed here multiple times but definitely feel like each one gets a little worse. The halls were dirty, our room had no tissues or washcloths, there was an empty bottle if conditioner on the floor if the shower, the pool was ice cold, no one answered when we called the front desk. It just wasn't enjoyable

Family_with_children

2/10

Poor

25 May 2026

Barbara

Tru Hilton in Lewisville, TX was the worst experience we’ve ever had at a Hilton property. I initially chose not to lv a negative review, but after they falsely charged my cc, I felt it necessary. We requested early check-in/out for our volleyball tournament trip. We were told no charge as Hilton Honors members, only if even more extra time (outside of the ‘free’ extra time) was needed. I contacted the hotel after being charged $25 & told only Gold & Diamond members are not charged, which was never explained at check-in. Upon arrival, our room had no hand towels or washcloths. Front desk said they would deliver, but hours later we were told the hotel had none available. I also noticed stains and hair on the bedding, which raised concerns about cleanliness. We were offered another room. The 2nd room (509) smelled strongly of smoke, and the room phone did not work. I messaged front desk and requested to return to the original room. We were then told to come downstairs. At the front desk, we were given the original room back with “new sheets” delivered for my daughter and I to make the bed. While this was semi resolved, the issues continued. The next morning when we showered, there was no shower mat, no Kleenex, and no ice bucket. I had to go back downstairs again to request basic supplies and was only offered a plastic bucket for ice with 2 bags. Overall, our stay was disorganized, lacked basic hospitality standards. I’ve contacted my bank for them to chargeback the hotel $25

2/10

Poor

24 May 2026

Omar

After driving 6 hours, arrived at the hotel exhausted. Only to be told there was a 'water leak' and they did not have a room for us. I understand things happen, that's nobody's fault. But what wss unacceptable, was the staffs disrespect and flippant attitude. We would have liked a call informing us. The hotel knew about the room situation well in advance. We would have been able to book something else on the way. Front desk lady was utterly disrespectful to my wife and I. With staff attitude like this I will never

10/10

Exceptional

23 May 2026

Crystal

We are In town for a soccer tournament and everything has been great. So many restaurants within walking distance and a Walmart close by if you need it ! Gym and indoor pool are what my boys love ! We would stay again

Family_with_children

6/10

Pleasant

22 May 2026

Teresa

I liked that they served breakfast each morning. Unfortunately, they had to give me another room because of the sink faucet was broken in the initial room given. I had to repeatedly ask for linen because they would only give enough for one person when there were clearly 2 in my room. they appeared to be short staffed, because in the evening when needing something there was no one at the desk to assist. But when there was they had a good attitude and tried to assist with what they could.

Partner

8/10

Excellent

22 May 2026

Deann

Breakfast was not ready at 6am as stated in the reservation and at reception desk. I got to the dining area at 6:15am and breakfast wasn't ready

Self

8/10

Excellent

21 May 2026

Kayrezin

It was an okay stay. The room could’ve been swept and dusted more. The bathroom had small ants. I booked this for a self weekend getaway.

Self

6/10

Pleasant

20 May 2026

Dianne

Really like the room. Supplies e.g. hand towels, wash clothes and toilet paper were not put in the room and seemed in limited supply. Breakfast is one on the best for hotels.

Friends_and_family Family

2/10

Poor

17 May 2026

Ty

Bad experience

Family_with_children

10/10

Exceptional

17 May 2026

Jonathan

First room the tv wasn't working but they got me into a new room in a timely matter. Price is good for the stay

4/10

Poor

17 May 2026

Melissa

Room was not clean Staff were not kind and not wiling tobacco after issues Was told could just check out

Family_with_children

10/10

Exceptional

17 May 2026

Madhura

Great place for the price

Friends_and_family Family

10/10

Exceptional

06 May 2026

Silvana

Thank you so much

10/10

Exceptional

03 May 2026

Sunshine

Staff was friendly and check in and out was easy. Rooms are spacious and bathrooms are clean.

Self

10/10

Exceptional

30 Apr 2026

Brian

Stay was good!

8/10

Excellent

28 Apr 2026

Darlene

room was clean, the staff was friendly & helpful

Partner

6/10

Pleasant

27 Apr 2026

Michelle

Our stay was from Friday-Sunday and pretty uneventful until Sunday. On Sunday morning we went down for breakfast the pancake maker had a sign stating ingredients to make pancakes were out of stock, the yogurt machine was empty and there were no eggs. We were told that they would bring more out however several of the guest waited an extremely long extended time for that to be done long enough that many decided to give up.

Partner

4/10

Poor

24 Apr 2026

Margaret

Swimming pool was closed the entire 9 days we were there. Manager said pool would open but never did. Also facial tissues were out the entire time.

Family

8/10

Excellent

18 Apr 2026

Shakayla

Location

Friends_and_family Family

10/10

Exceptional

17 Apr 2026

Sankrit

Place & room was clean, staff were very friendly. I enjoyed the amenities!

Self

8/10

Excellent

14 Apr 2026

Melissa

breakfast was pricey but had a good selection

Friends_and_family Friends

10/10

Exceptional

13 Apr 2026

Kevin

Breakfast bar was well stocked and if anything ran out the staff was on top of it and got it replenished.

Self

6/10

Pleasant

08 Apr 2026

Lynette

I wasn’t a fan

6/10

Pleasant

07 Apr 2026

Daysy

If youre looking for a good breakfast, this hotel is not the one. The back entrance isnt always secured. Everything else is okay.

10/10

Exceptional

05 Apr 2026

Samantha

Staff was friendly and easy to get along with! Everything was organized and it was easy to check in and out. Nice family safe hotel, right next to a mall and restaurants as well!

Self

8/10

Excellent

04 Apr 2026

Brett

Upon arrival, the front desk clerk, Priyanka, informed me that the hotel had experienced a lightning strike and the computer systems were down and the elevators didn’t work. We were then informed that we were on the 4th floor…

When we got to our room the A/C wasn’t working and we thought it was broke until we realized it was just not turned on. Some of the soap and shampoo dispensers weren’t filled up and there wasn’t a closet or microwave available. We understood that the lightning strike was out of their control and they also seemed understaffed. We spelt well and we were glad that the breakfast tasted good at least. However, we probably won’t return to this specific hotel in the future though.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Mehrnoosh

Everything was great

10/10

Exceptional

01 Apr 2026

Maria

Great clean space! Close to everything!

4/10

Poor

31 Mar 2026

Jade

Don’t stay here until they fix a couple of things . They say lightening struck the building a month ago so the tv won’t work , the inside pool pump is broke and cold, breakfast was low quality even though I think that had nothing to do with the lightning. Rooms wasn’t the cleanest. This the worse TRU experience I have had and they only been open for two years . Wow

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Jay

Easy breakfast, clean rooms, good extras but we didn’t use (pool table, workout room etc)

10/10

Exceptional

29 Mar 2026

gabriel

Convinent to dfw airport

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

Barbara

Room was clean. TV did not work and they did not fix it or move me the two nights I was there.

Self

10/10

Exceptional

29 Mar 2026

Holly

Thank you for a nice stay!

Pet

4/10

Poor

25 Mar 2026

Balasasikumar

Toilet flush was blocked with toilet paper and red bloody looking material. Horrible hotel . Never will stay in this hotel

6/10

Pleasant

25 Mar 2026

Abigail

We had a pretty good stay, but did run into slight issues. Upon arrival we were charged twice for our room and had to get a refund. Then once we got situated in our room, the tv and WiFi was not working because of a “lightning strike” and had to get switched to a smaller room but with a working tv. But besides those slight issues we had the room was very clean and relaxing, and had nice amenities.

Friends

8/10

Excellent

23 Mar 2026

Kassiopia

Great neighborhood, restaurants close by, but beds were hard.

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Jada

Good 👍

6/10

Pleasant

22 Mar 2026

Rene

The hotel it self appeared to be newer. We asked for wash cloths and hand towels and never received a response for about 3-4 hours. When staff finally responded to us, we were already in bed and was pointless.
Staff said they did not have any wash cloths or hand towels.
Thumbs down. Nothing was done to rectify the issues.

10/10

Exceptional

20 Mar 2026

Raymond

Nice place to stay.

Business

10/10

Exceptional

19 Mar 2026

MJ

No kitchen in my room. Rooms very clean. Quite.

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

adriana

Although the hotel had issues with keys, customer service was great and attentive. The hotel was clean and had a great breakfast as well.

Partner

4/10

Poor

16 Mar 2026

Steve

No hot water to bathe or shower. Window coverings didn’t work properly. Check in was marginal at best. A very disappointing stay at this Tru.

Friends_and_family Family

8/10

Excellent

15 Mar 2026

Tommie

Everything was fine, but I waited a good 15 minutes waiting for staff to come to the front desk for check in.

Self

10/10

Exceptional

15 Mar 2026

Nicholas

Easy parking friendly staff

Self

10/10

Exceptional

14 Mar 2026

Sandeep

Good

10/10

Exceptional

12 Mar 2026

Frank

Parking was safe and easy to park

Self

2/10

Poor

10 Mar 2026

Daniel

Hand Soap, body soap are empty, TV is not working. Room is smell mold, overall cleaning issues etc.

Self

6/10

Pleasant

09 Mar 2026

Thomas

Bathroom was too small, some dude was camped out in the lobby the entire time we were there(3 days), but wasn’t an employee. Also the outer doors did not shut properly leading to us comming down to wide open door to the outside so that any of the transients that where around the hotel (there where many) could have just walked in at anytime. I will more than likely look for an IHG hotel next time and not a Hilton.

Family_with_children

10/10

Exceptional

08 Mar 2026

Sreevenkatesh

Good

Family_with_children

8/10

Excellent

08 Mar 2026

Henry

The property is nice and clean. Big rooms. No carpet which feels clean!
Would stay again.

8/10

Excellent

05 Mar 2026

Justin

Pool was ice cold, everything else was great!

Self

10/10

Exceptional

05 Mar 2026

Thomas Dominic

Very clean, very friendly

Self

10/10

Exceptional

02 Mar 2026

Jin

Easy Parking, 10step bar, restaurants

Self

10/10

Exceptional

02 Mar 2026

Bruce

✔️

Family

10/10

Exceptional

01 Mar 2026

Joshua

Clean rooms, good breakfast

10/10

Exceptional

01 Mar 2026

DANIEL

NICE AND CLEAN

6/10

Pleasant

24 Feb 2026

Josh

We chose this hotel because of the indoor pool and were greatly disappointed when we were told upon arrival that it wasn’t heated, and it was winter. My wife was literally electrically shocked while operating the electrical shades. Breakfast was ok

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Felicia

Staff was polite and check in was easy. Bed and bathroom were clean. Flat surfaces in the bedroom area looked like they were not wiped down. Used my own Clorox wipes. Internet was down all evening. Breakfast was a 3 star as well.

8/10

Excellent

22 Feb 2026

Terry

clean room

Self

6/10

Pleasant

19 Feb 2026

Sandra

Yes

Business