Name: Courtyard Dallas Lewisville
Address: 2701 Lake Vista Dr, Lewisville, 75067, US

10/10

Exceptional

15 Jul 2026

Susan

Breakfast was paid rest all services were great

Family_with_children

4/10

Poor

13 Jul 2026

JOBIN

Rooms are looking good but room service is bad!

Family

10/10

Exceptional

12 Jul 2026

Michael

Always enjoy this location! Front desk person at night is always so nice. Smile on her face and so cheerful! Makes the check in experience so much easier! Thanks

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Rodrigo

Clean room

6/10

Pleasant

20 Jun 2026

Marivi

Gray location fort what we needed. No breakfast buffet so planned extra time for breakfast. All floor ice machines didn’t work. The ice machine plumbing must have been broken hence the area near the ice machines smelled bad, unfortunately the ice machines were next to the elevators so as you wait for your turn the rotten small is present. Great staff, spacious room and good AC!

Business Family

8/10

Excellent

14 Jun 2026

Richard

Looks and feels a bit dated. Big space in the bedroom, but the Aircon is noisy.

Business Self

2/10

Poor

04 Jun 2026

Danielle

I booked a specific room and arrived to find it unavailable. The staff offered a \"suite\" they claimed could accommodate 5 adults — it had one king bed and two chairs that pulled out into a single child-sized bed. That is not a suite for 5 adults. They then offered a standard king room, and the problems only got worse from there.

On the walk to the room, the hallway smelled strongly of cat urine. The room itself was clearly unfinished — no artwork on the walls, minimal lighting, and stained bedding and curtains. There were bugs flying around the ceiling that appeared to be mosquitoes. The room also had a noticeable odor. It was completely uninhabitable. My husband and I ended up sleeping in our car rather than staying in that room.

I requested to speak with a manager before leaving. I was told one would call me the following morning. No call ever came. I called back two days later and was told the manager — Yusuf — would return my call. Again, nothing. When I called a third time from my home state, I was asked if I had booked through a third party. When I said yes, the staff member put me on hold, came back, and told me to \"deal with the third party.\" When I asked why the manager had never called me back, she said her supervisor told her to direct me to the third party — and then she hung up on me.

This is an appalling failure on every level: the room, the cleanliness, the safety, and the customer service. Hanging up on a guest who has a legitimate complaint is unacceptable

Family

6/10

Pleasant

01 Jun 2026

Cheryl

Hotel ran out of coffee for guests in the rooms

Family

8/10

Excellent

31 May 2026

Tracy

Stayed for a night. Staff was great. Room could have been cleaner. Great location.

Self

10/10

Exceptional

24 May 2026

Rodrigo

Be on time

10/10

Exceptional

04 May 2026

Jerome

Staff very friendly and helpful

10/10

Exceptional

03 May 2026

Hayden

Perfect!

Family

8/10

Excellent

28 Apr 2026

Patricia

The stay did not meet my expectations. When my son and I arrived at 9 PM, the front desk was closed, and we waited nearly two hours for the next employee to arrive. I was first given a room that was already occupied, and my key had to be reactivated multiple times. The water in the shower was extremely hot, making it difficult to bathe safely. The elevator was also out of service for several days. Overall, this was one of the worst hotel experiences I’ve had.

Family_with_children

10/10

Exceptional

22 Apr 2026

Patricia

Clean rooms. Very comfortable. Great price.

10/10

Exceptional

18 Apr 2026

Ivy

If I have to stay for work in Lewisville, I normally choose this hotel for convenience and how well they treat me. Excellent customer service!

Ivy T.

Self

10/10

Exceptional

17 Apr 2026

John

Yes

Partner

10/10

Exceptional

09 Apr 2026

John

Yes breakfast was great and service wonderful
Rooms wete clean and fresh.
Front desk was quite helpful at check in.

Partner

6/10

Pleasant

06 Apr 2026

Nardja

Fiquei hospedada neste hotel por quase três semanas e, de forma geral, tive uma boa experiência. A recepção é um grande destaque: equipe sempre muito educada, cordial e disposta a ajudar, o que faz diferença no dia a dia. A localização também é bastante conveniente, e, considerando os hotéis na mesma faixa de preço, acredito que seja um bom custo-benefício.

No entanto, a limpeza deixa a desejar. Ela não é realizada diariamente e, quando ocorre, costuma ser superficial. Não há uma higienização mais cuidadosa do quarto, como uma aspiração adequada do carpete ou atenção aos detalhes. Em alguns momentos, percebi sujeira acumulada em áreas menos visíveis, como embaixo do sofá, o que transmite uma sensação de pouca manutenção. O ambiente também apresenta, por vezes, um leve cheiro de falta de ventilação ou limpeza mais profunda.

Além disso, notei pequenas inconsistências no serviço, como itens do quarto que não foram repostos corretamente após a limpeza.

No geral, é uma boa opção pelo custo e pela localização, com excelente atendimento na recepção, mas o hotel poderia melhorar significativamente no padrão de limpeza e cuidado com os quartos.

Friends_and_family Friends

8/10

Excellent

29 Mar 2026

Lyle

did not participate in breakfast

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Megan

Staff is nice, kind and welcoming. The condition of the hotel appeared old unfortunately. The elevator broke down but was able to fix it by the next day.

Family

10/10

Exceptional

20 Mar 2026

MILES

Mrs. Kanada at the front desk was incredibly helpful and made sure our stay was comfortable! Conveniently located right along the highway with no road noise...bed was extremely comfy!

Family

10/10

Exceptional

09 Mar 2026

Corey

It was a nice hotel. It was quiet and peaceful.

Self

2/10

Poor

08 Mar 2026

Yong

Bathroom smell terrible

10/10

Exceptional

01 Mar 2026

ShaAndrea

The extra bed and the view was amazing.

Friends_and_family Family

10/10

Exceptional

23 Feb 2026

Yaritza

Room was clean and staff was nice

6/10

Pleasant

14 Feb 2026

Mary

The floor of the shower was extremely slippery, and dangerous! When I stayed at a Marriott in Lake Jackson, Texas with the same type of slippery shower floor, the manager apologized and told me that the house keeping personnel had forgotten to leave a rubber bath mat in the room when it was cleaned. When I reported that there was no rubber bath mat provided at the Marriott in Lewisville, Texas, I was told thot no rubber bath mats were provided at the Lewisville Marriott. After I reiterated that the shower floor was entirely too slippery, I insisted that the hotel give me an extra bath towel to place in the bottom of the shower floor. This is an accident just waiting to happen!

Friends_and_family Friends

10/10

Exceptional

27 Jan 2026

Eric

Room was clean and comfortable. Staff checking in and out were friendly, curteous and professional.

Leisure Partner

10/10

Exceptional

23 Jan 2026

Angela

Good check in service and clean room!

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Shelby

Nice

10/10

Exceptional

11 Jan 2026

Nakeya

The room was clean and smelled nice, check in was quick and simple.

Business_and_leisure Family

10/10

Exceptional

08 Jan 2026

Brenda

Staff was very nice. Hotel was clean all over .
Great stay

Business

10/10

Exceptional

21 Dec 2025

Cesar

Good

Business Partner

6/10

Pleasant

07 Dec 2025

Clint

Room was great! Staff was great! The bar was kind of sad. They had very little to drink and not very many options. I couldn't believe in the morning there wasn't a hot breakfast and the young man said I had to buy my mother a coffee. They double charged me at the bar the night before. I had two 83 dollar charges, instead of 1. Both printers in the business area wouldn't print. One said it was sleeping, even after i unplugged it twice. The second printer needed toner. Great facility, but not stocked up on things needed.

Leisure Family

8/10

Excellent

02 Dec 2025

Saurabh

Good room for the price

Leisure Family

8/10

Excellent

28 Nov 2025

Nishant

Good place but should add complementary breakfast.

2/10

Poor

28 Nov 2025

Alicia

The 2 queen room we reserved was not available when we arrived. The staff offered a 1 king room instead. It was late and we were tired, so we agreed. The front desk was only supposed to charge my card $0.54; however, they incorrectly charged $90 to my card (above the $102.46 we paid through the hotels.com app. The rate advertised was $89/night). We went to unload our luggage and the hotel had no luggage carts. Walking to our room, the marijuana smoke was so thick, it was difficult to breathe and I started feeling the effects of the drug in the air. The room itself was not clean. It was well below any standard of cleanliness. Among other things, there were chips strewn across the floor. There was pubic hair on the toilet. The marijuana smoke was as thick in the room as it was in the hall. It appeared as though someone had been using that room to smoke and eat just before we arrived. My kids and I returned to the front desk to cancel and request a refund, but the front desk person didn’t know how to process this. They were unable to provide any documentation supporting that both charges were refunded. I eventually left with nothing but their word that the $192.46 total we paid for the wrong room (which was advertised as $89/night), would be returned. I sat in the parking lot until the effects of the 2nd hand marijuana smoke wore off and I could safely drive to another hotel.

Friends_and_family Family

10/10

Exceptional

28 Nov 2025

Charles

The room was clean. The staff was helpful. The price was fair.

10/10

Exceptional

18 Nov 2025

Charles

It was ok

8/10

Excellent

14 Nov 2025

Melinda

We didnt order breakfast

10/10

Exceptional

02 Nov 2025

Hassane

I’ve stayed at a lot of hotels in the past but this was by far the best to stay I’ve experienced. From the front desk to start off they were excellent and extremely smooth with the service. I had no issues. Moving onto the room the room was completely spotless and full of amenities. The staff was very friendly and the hotel overall was a great experience. I will no doubt be visiting again.

4/10

Poor

26 Oct 2025

Deirdre

The room had a dampness to it. The bathroom could have been cleaner and had a couple of roaches in the bathroom from time to time during my

Stayed for two nights and the first morning my card key didn’t work in the back access door and had to go get the card reactivated.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Julia

.

6/10

Pleasant

12 Sep 2025

Brenda

Having stayed with you before and had a wonderful experience, I was quite surprised by the issues I encountered this time around.

It seemed like my room may not have been cleaned thoroughly or perhaps it was done in a rush. There were hairs in the shower and a noticeable stain on the vanity from what appeared to be a brown liquid. Additionally, the toilet required holding down the handle for an extended period to get it to flush properly.

Another issue I encountered was the lack of hand soap in the bathroom. When I tried to use the hotel room phone to contact the front desk and request some, I discovered that the cord connecting the phone to the wall was missing, leaving me with just the handset. I eventually went down to the front desk where the young lady was very polite and apologetic about the phone and the missing hand soap.

Leisure Self

10/10

Exceptional

04 Sep 2025

Carlis

The room was clean and the staff was very nice and helpful.

Leisure Family

10/10

Exceptional

17 Aug 2025

corina

It was fantastic

Friends_and_family Family

2/10

Poor

13 Aug 2025

Yong

No good

Business

10/10

Exceptional

03 Aug 2025

Mary

Sparkling clean room

10/10

Exceptional

20 Jul 2025

Marcelino

We only stayed one night but it was such a nice place we will be back when we are in town

Leisure Family

6/10

Pleasant

13 Jul 2025

Dawna Sue

There was mold all in the bathroom

Leisure Self

10/10

Exceptional

12 Jul 2025

Ben

.

10/10

Exceptional

01 Jul 2025

ALEJANDRO

Clean and safe

Business

8/10

Excellent

01 Jul 2025

Ahmed

The property was a bit older, but it has been taken over by new management and they are planning improvements. The staff was cordial overall, a maintenance guy was very friendly and responsive, and when I did have some problems that might have ruined my trip, the manager went far out of her way to make everything right. Very professional treatment.

Business

8/10

Excellent

01 Jul 2025

Verified traveler

small issue

The Hotel was very clean and a cleaning staff was available at all times. My only issue was the TV in the room I had didn't work the entire time. I didn't bother about it ,because I was only in the room long enough to sleep. Another issue is the parking lot of the hotel needs to be larger especially because you have to pay for parking daily.

Friends_and_family Family

10/10

Exceptional

23 Jun 2025

emily

Great time

Great time. Rooms were clean staff was friendly

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Angela

Great location for business trips. Staff is great. I use this hotel when traveling to my corporate office.

Business Self

6/10

Pleasant

08 Jun 2025

Taylor

The hotel was in a great location. I felt anything we wanted was within a mile. The only issue was it just seemed that the hotel was a little older. There seem to be a few things broke in our room but it wasn’t anything terrible. All in all, we enjoyed our stay.

Leisure Family_with_children

6/10

Pleasant

03 Jun 2025

Randall

Surprise charges on my card for “incidentals” included a charge for parking in the hotel lot.

Partner

8/10

Excellent

25 May 2025

Verified traveler

Mostly good

Loose toilet seat was a pain, and mini-fridge is inside a cabinet so overheats as no way for it to vent, so didn't get very cold. Other than that, it was nice and staff was very friendly and accommodating.

Friends_and_family Family

4/10

Poor

25 May 2025

Kasey

We checked in and the staff was great, once we got to our room it was extremely hot and would not cool down for our whole stay. I checked the bed as I always do, no bugs thank goodness but there was black specks on the bed but were easily removed. We knew breakfast was not included with our stay but we ordered a breakfast bowl and 3 French toast and they were all made incorrectly and it cost $70. We were also charged $40 for the two nights we stayed, after we payed for our stay already and the I got a receipt at the end of the stay and we were charged for parking both days, with tax on each. We also had no room cleaning during our stay, someone had came in because the toilet paper rolls were taken off the holders and put in the corner of the bathroom, but the bed was not made and no clean towels. Also we could not stream on the tv, there was an option but it would not let us go to Netflix or even rent a movie, we only had basic channels. Overall it was not a great stay, we had already spent the money and it was nonrefundable so getting another hotel was not an option. For how much the hotel was I don’t recommend staying at this location.

Leisure Family_with_children

10/10

Exceptional

24 May 2025

Matthew

Was a good stay over all the only thing is that the elevator is on one side only.

Business Self

10/10

Exceptional

12 May 2025

Alice

No com

Friends_and_family Family

10/10

Exceptional

11 May 2025

Elgin

Friendly staff

8/10

Excellent

05 May 2025

Alex

The water smells a little funny

Leisure Partner

8/10

Excellent

04 May 2025

Sheray

Lots to do in the area. Room was clean and spacious. Parking is minimal.

Leisure Partner

10/10

Exceptional

27 Apr 2025

Verified traveler

Chantel was amazing at the front desk! Super kind and professional!

Partner

10/10

Exceptional

19 Apr 2025

Rozy

Front desk lady was very kind and helpful

Leisure Family

10/10

Exceptional

16 Apr 2025

Ashley

Weekend get away

My second stay at this location and always feel safe and comfortable.

Self

10/10

Exceptional

09 Apr 2025

Shelby

Everyone I encountered was amazing and friendly. Anytime I am back in the area, I’ll be staying again.

Business Self

8/10

Excellent

30 Mar 2025

Brenda

Near a highway, yet very quiet and away from busy strip mall like businesses.

Leisure Self

10/10

Exceptional

29 Mar 2025

Caitlin

Very clean, easy check in and check out.

Leisure Family_with_children

10/10

Exceptional

28 Mar 2025

Carol

Clean

10/10

Exceptional

27 Mar 2025

Mac

Customer service was great.

Leisure Family

10/10

Exceptional

25 Mar 2025

Diamond

I enjoyed my stay. The bed is comfortable and the shower was clean.

Leisure Family_with_children

10/10

Exceptional

23 Mar 2025

Tammie

Property was very nice and clean. Nicely decorated. Rooms were nice and clean.

Leisure Family

8/10

Excellent

02 Mar 2025

Lynn

The rooms were spacious and the beds were comfortable. You can order a quick breakfast with Starbucks coffee available. The is also a little market for quick snacks/drinks, or other convenience items. The negatives were only 3 sets of towels were available for our 4-person group. The adjoining room had screaming children who woke us up. The air quality was bad walking down the hall due to marijuana smoke.

Leisure Family

10/10

Exceptional

02 Mar 2025

Terri

Great stay!

Sierra was so welcoming at front desk!

Friends_and_family Family

4/10

Poor

23 Feb 2025

Shannon

The fire detector was hanging by a wire from the ceiling. The sink only had hot water and the shower barely had hot water. The A/C was broken in our room. Both ice machine were out of order. And 1 of the 2 elevators were out of order.

Leisure Family

10/10

Exceptional

16 Feb 2025

Crystal

We enjoyed our stay

Leisure Family

10/10

Exceptional

15 Feb 2025

Brenda

As we walked in service was automatically great. The room & hotel in general was gorgeous & comfy. This is probably the best hotel we've stayed in. Will stay here again in the future.

Friends_and_family Family

10/10

Exceptional

15 Feb 2025

Crystal

Very helpful and polite women at reception/front desk. This place is great

Leisure Family

10/10

Exceptional

10 Feb 2025

Verified traveler

Front desk staff are excellent!!

Self

10/10

Exceptional

08 Feb 2025

Carol

Very nice property. The rooms are large and comfortable. The staff is phenomenal!

Leisure Self

10/10

Exceptional

07 Feb 2025

Ivy

It is 7 minutes from mu job.

Business Self

10/10

Exceptional

03 Feb 2025

OLGA

Easy breezy

Leisure Partner

10/10

Exceptional

02 Feb 2025

Luis

Good and charm place

10/10

Exceptional

31 Jan 2025

Wilmar A

Great customer service

Housekeeping super friendly 100/100

Thank you

Business_and_leisure Family

8/10

Excellent

21 Jan 2025

Misty

Staff was awesome!

10/10

Exceptional

11 Jan 2025

Brad

very comfortable, probably the most comfortable bed I had in a long time!

Leisure Self

10/10

Exceptional

10 Jan 2025

Brenda

Great stay

The stay was very comfortable and clean

Business

8/10

Excellent

06 Jan 2025

Adam

Ok stay

Hotel was okay, they did not have a cart to load my luggage in to take up to the room so we had to carry it all upstairs. Just made it a little more difficult to carry and then when leaving. Overall was a safe place to stay in a good area. Did not get chance to use the restaurant. Water from shower had a smell to it.

Friends_and_family Family

6/10

Pleasant

30 Dec 2024

Richard

Dated hotel and no room service

Hotel is quite dated but ok. Room was a good size with a sofa. I stayed for a work trip for 6 nights. I was told my room would be cleaned every other day and it was never serviced. I contacted reception twice in the mornings and was told it would be taken care of and was never cleaned nor my trash taken away. I complained again and got given some points.
I could smell weed in the corridors most days.
It was convenient for my location, but there are plenty of other hotels near it, so would use those in future.
Not recommended.

Business

10/10

Exceptional

27 Dec 2024

SHANECKWA

The only thing i didn't like too much was the hot water did not get hot. I turned it on abd waited forever but it was still cool. And the tv would jump on Netflix back to the main menu alot. Other than those 2 things i really enjoyed mu stay abd will be back

Leisure Partner

6/10

Pleasant

15 Dec 2024

Muntazir

Staff was horrible. They behave like they are not here for a job. Attitude was so bad

Business_and_leisure Family

10/10

Exceptional

04 Dec 2024

Abhijit

Q