Crown & Mitre Sure Hotel Collection by BW

10/10

Exceptional

29 Jun 2026

Miriam

Loved my stay there , went with another family and everything was great . With one exception. Food was not so good but everything else was 100 great

Family_with_children

8/10

Excellent

29 Jun 2026

Joshua

We had a great time.

Family_with_children

2/10

Poor

29 Jun 2026

JOSE

I got hurt on their property and they basically told me that they didnt care . I wrote them an email and they have not responded to it . This was almost a week ago

Family_with_children

10/10

Exceptional

28 Jun 2026

Martha lila Alcantara

El Club de Niños tiene excelentes actividades cada Día y las Chicas encargadas son muy tiernas con todos los pequeños

Family_with_children

2/10

Poor

27 Jun 2026

Janel

Where to even start.... at arrival we first get to our room ac wasnt working properly, bed sheets ans blankets ripped and rotting fruit on table amd mini fridge not loaded as explained. Day 2 my son was stuck in bathroom for almost 45 minutes because bathroom door handle was broken and needed to be replaced. Half water slides dont work. Mini golf is runned down and they didnt have proper putters to even play. Greens on mini golf are ripped and have random holes in them. Not playable. Bara close at 6p. Pools close by 8p. Adult pool at 6p. And they never have pools ready for swimming at time posted. Staff is always still cleaning for 2 hours past. Elevators are not air conditioned and we waited over 20min at times due to again an elevator being down each day. Oh but the kicker is their staff went into our room rummaged through drawers and took a bank envelope of money from our belongings. Manager and head of security told us it would be taken care of after waiting for almost 3 hours for them to come speak to us. But at check out they said it wasn't their problem that we should've used a safe they never told us about. They charge you a fee to restock mini fridge in your rooms with water. Food is absolutely trash!!! We picked this hotel based off reviews from Expedia and it was a waste of money. Horrible experience. It makes me apprehensive to ever book with Expedia again!!!!

Family_with_children

10/10

Exceptional

27 Jun 2026

Enrique

Bufeet is an all day thing, particular restaurants are by reservation only! If you buy through expedia they prioritize you by reserving any restaurant 3 days prior (:

4/10

Poor

26 Jun 2026

Fallon

Some of the staff was rude, the hotel never had clean washcloths and had to request towels and washcloths multiple times. The front desk would never answer the phone when you called for requests. The restaurants had limited food selections and you had to make reservations but the restaurants were never full. The buffet was ok but not the best.

Friends

10/10

Exceptional

26 Jun 2026

Tahir

Food at buffet was horrible but restaurants were pretty good

Family_with_children

8/10

Excellent

24 Jun 2026

CARLOS

El personal no fue muy amable , faltaba un poco de limpieza en las habitaciones, la cómida estuvo buena, pero muy difícil reservar la cena , lo más seguro que no volvería 😞

Family_with_children

10/10

Exceptional

24 Jun 2026

Tatiana De La

Great hotel.
Stuff is just amazing, so attentive - they remembered our favorite drinks - we had it waiting the second we would come in, our kids names (and made sure to great them every time).
Food was tasty and had good variety. They also were willing to make some special orders for kids.
Night show was fun and very professional.
There was never a problem with waiting - pool and beach chairs, table at the buffet - everything was available right away. And Italian restaurant was just the best honestly, we went 2 times - that’s how good it was.

We had a blast!

Family_with_children

10/10

Exceptional

24 Jun 2026

Nacer

Its great

8/10

Excellent

24 Jun 2026

Maxim

Very family- and kid-friendly resort with great food, excellent service, and fun evening shows. The only reason I'm giving it 4 stars instead of 5 is that the hotel feels a bit dated, and the elevators were slow and often quite hot. Overall, we had a great experience and would recommend it for families.

Family_with_children

8/10

Excellent

23 Jun 2026

javier

Experience was good , food is incredible is my second time in this hotel and it was amazing again, bus to hotel zone is easy to take and airport is close
A lot of Childs , the adults pool was awesome

Friends_and_family Family

6/10

Pleasant

23 Jun 2026

Noemie

We went there 5 years ago it was amazing!
Staff,food and amenities.
This trip was not good we had to order food for supper every night because there was nothing except hot dogs and spaghetti and you eat down stairs because everything else is close and in renovation.
The hotel needs some renovation getting old other wise the staff was very nice.

Friends_and_family Family

2/10

Poor

23 Jun 2026

ivelisse del carmen baez

Food was horrible taste bad not much to do I will not go again and they gave me a room smell like baseman horrible never ever

Partner

10/10

Exceptional

22 Jun 2026

Milene

Everything was pretty good

Family_with_children

10/10

Exceptional

20 Jun 2026

Claudia Patricia

We had a great experience.

Family_with_children

6/10

Pleasant

19 Jun 2026

Alain

Good place for children.

8/10

Excellent

18 Jun 2026

Mayra Sulema

Loved the staff !!!

Family_with_children

8/10

Excellent

18 Jun 2026

Alejandra

The Main pool has a nice view that overlooks the ocean very beautiful. Food for breakfast and lunch at the buffet was not good lacked lots of flavor

Family_with_children

10/10

Exceptional

17 Jun 2026

Rosa Maria

Sooooo coming back

10/10

Exceptional

16 Jun 2026

Dante

Great resort!!! Loved it!!! Buffett!!! Staff!!! Pools!!! Room service!!!

Partner

6/10

Pleasant

16 Jun 2026

Carlos

I have stayed there 6 times in the last 10 years and it’s outdated and buffet is needs better food

Family_with_children

6/10

Pleasant

15 Jun 2026

Daniel

Property is deterorating rapidly, hopefully much needed repairs are addressed soon.

Self

2/10

Poor

14 Jun 2026

RIGOBERTO

Horrible food and servers are really rude

Family_with_children

2/10

Poor

14 Jun 2026

Wender D

O quarto tem um cheiro muito forte de mofo, no quarto que eu estava não pegava internet, reclamei várias vezes mais não fizeram nada,

Partner

4/10

Poor

13 Jun 2026

Egzon

The food was good and the activities for kids were good just the hotel had a lot of cockroaches that grossed us a lot we had to go through a lot of stuff when we got home to protect our house for those not to get in our home

Family_with_children

10/10

Exceptional

11 Jun 2026

Janel

Great Resort for families!

6/10

Pleasant

09 Jun 2026

Robert

Overall, this hotel has just okay. It’s the more budget friendly option. However, I can honestly say I wouldn’t book it again.
The food was tasteless and sometimes straight up awful. You’re better off bringing a lunch. The restaurants are all by reservation only. Which is totally unreasonable. The room we stayed in had broken and dated furniture. The bedding smelled like laundry that was left in the washing machine too long. Nasty! We asked for water and they never showed up to stock our refrigerator. They want you to buy it! Bull! All the alcoholic beverages were too watered down. The kids water slides were under maintenance the whole week I was there. So we never had a chance to ride them.

Family_with_children

6/10

Pleasant

09 Jun 2026

Johanna

I booked entertainment with their staff. They requested my phone number. I received miscellaneous messages shortly after.

Partner

6/10

Pleasant

07 Jun 2026

Chantal

The property has definitely seen better days. Our bathroom was in disrepair and there was hair in the shower, when we arrived the latch on the balcony door was broken and on our first night there there was a storm overnight and it rained in our room.

A note about the superior family suite or whatever the name is The website picture shows a privacy wall between the bunk beds and the main bed and not no longer exists as an actual layout so if you're looking for privacy so you can go to bed at different times this won't work for you. They do have 2 accent chairs in front of a tv behind that wall now as well as the balcony so if that works for you then great!

The bar and waitstaff are very attentive unless it's Saturday, we had a lot of tired staff. I think it's turnover day maybe? The buffet was sparse and many people ended up just eating fruit and bread.

The a la carte restaurants get you in and out in an hour but the kids menu at all of them in the same (nuggets, bolognese and quesadillas) so my kids were over it by the 3rd restaurant.

Some minor inconveniences also such as counters too high for young children to independently wash up/brush their teeth and the theatre shows being at 9pm even though they had some geared to kids.

Ultimately, if you want a budget getaway this place is fine. You get what you pay for.

Family_with_children

10/10

Exceptional

07 Jun 2026

Mariama

The manager let us check into our room early. And since we went on the trip for my birthday, he also set the room up.

Partner

6/10

Pleasant

07 Jun 2026

Samira

We stayed for 6 nights there , the checking was terrible even at 3 pm our room wasn’t ready! And the line was crazy.. we saw a cockroach in bathroom that was discussing… water park was close all the week and there was just 2 pool with too many people in ! Buffet restaurant was so simple and the food quality was weak, but the Italian and Mexican restaurants were so good! Building was old and there isn’t any air conditioning in the lobby or bars … not recommended at all !

Family_with_children

10/10

Exceptional

07 Jun 2026

Hygor Juliano

Second time staying at Crown Paradise Club, 8 years apart and the improvements are noticeable.
Nothing to complain about. Was great before and it's better now.

Partner

10/10

Exceptional

06 Jun 2026

Cristobal Isiordia

Todo fue exelente muy divertido para toda la familia exelente servicio del staff 10/10 recomendado

Family_with_children

8/10

Excellent

06 Jun 2026

ANTONIO

The cleanliness of the rooms and the friendliness of the staff were excellent. The buffet restaurant was extremely noisy, mainly because of the constant presence of small children screaming while their parents seemed indifferent to the situation.

The best reservation-only restaurants were the French, Italian, and Mexican restaurants. The seafood restaurant, however, seemed to me to be of very low quality, with a poor menu and badly prepared dishes: a ceviche that did not taste like ceviche and a sangria that did not taste like sangria. Aside from that restaurant, the other dining venues were very pleasant and offered good culinary options. The buffet menu was also appealing, although the atmosphere became quite overwhelming because of the noise.

Overall, it was a pleasant experience, though not an exceptional one due to the constant rough waves throughout the stay. The excursion to the underground river Río Secreto is highly recommended.

Partner

10/10

Exceptional

05 Jun 2026

Karla Maria Acosta

Staff members were so friendly and helpful

Family_with_children

2/10

Poor

05 Jun 2026

Selena

I would not recommend this hotel based on our recent stay. Check-in was extremely disorganized. We waited nearly three hours in a hot lounge just to receive wristbands, then had to go elsewhere for our room assignment. Traveling with two young children made the process especially frustrating. The staff often seemed unhelpful, and when I asked to speak with a manager after the long wait, I received only scripted responses with no real assistance. Communication throughout our stay was poor, and important information about restaurant reservations, towel cards, room service fees, and other policies was never explained at check-in. The property itself was disappointing. There was limited seating around the pools, our room and common areas were not very clean, and we found cockroaches in our room. The beds were also extremely uncomfortable. During our stay, the hotel lost power, forcing guests to use the stairs. My husband and one of my children also suffered food poisoning, causing us to lose a day of our vacation. In addition, our room safe stopped working with our belongings locked inside, and assistance was delayed despite our having an excursion scheduled. Several advertised amenities were unavailable, including the gym and large water slides. Housekeeping repeatedly left our balcony door open after cleaning, and obtaining basic items such as drinking water was unnecessarily difficult. Pool chairs were also in short supply, with guests reserving them early each morning.

Family_with_children

8/10

Excellent

04 Jun 2026

Spencer

We really enjoyed our stay! We got the honeymoon suite and the views were to die for! The housekeeping kept the room in tip top shape. The property was absolutely beautiful and the staff was extremely accommodating and friendly.
The only sub-par about the facility is the gym there. It is very out dated and some of the equipment either didn't work or was falling apart (but let's get real, most people do not work out on vacation).
As a whole we very much enjoyed the stay and would 100% stay here again!

Partner

8/10

Excellent

04 Jun 2026

Juan

Food was not the best

Family_with_children

8/10

Excellent

01 Jun 2026

Patricia

The hotel was great the only thing was the food it was like a 6..other then that everything was good!!

Family_with_children

10/10

Exceptional

31 May 2026

Laura

All staff was so pleasant and helpful. Room service with sheet change daily/sometimes twice daily. Very clean, great entertainment daily and nightly. Bartenders were great with drinks. For the negatives... no one EVER answers front desk. Elevators were at times an issue (with one dropping us a bit, which scared the heck out of us that were in it at that time!!) Most of the time only 1 or 2 (if we're lucky) elevators worked at a time with often times long waits. Food was dependent on diff factors, but I would rate it as good, not excellent. We never had issues making reservations (aside from Seafood place) but the food offered for the most part wasn't great. I suggest the buffet and especially the fresh made eggs!!

Friends

10/10

Exceptional

29 May 2026

Louis Matos

I recommended this place for family and adults. Rooms were always clean. Staff was awesome. Pools were also clean and well maintained. Plenty of things to do for the little ones.

Family_with_children

8/10

Excellent

29 May 2026

Maria Veronica Aguirre de

Elevator doesn’t work well

Family

6/10

Pleasant

28 May 2026

hoon

It’s a really great place to come with kids. The pool, kids-only movie theater, and various activities for family, game room, mini golf for children are definitely big advantages. However, the buildings are old, there’s only one buffet, not many food options, no café, and only one snack place for hamburger, fries, hot dogs and few moren finger food next to pool. Room service also costs 70 Mexican pesos every time you order(all inclusive??), and the front desk rarely answered the phone, which was very inconvenient.
If I come back to Cancun next year, I would probably choose a different resort instead of staying here again.

Family_with_children

10/10

Exceptional

27 May 2026

shelly

m

8/10

Excellent

26 May 2026

Remon

The staying was very good but my only concern is that the Waterpark area does not work during our vacation

Family_with_children

10/10

Exceptional

26 May 2026

tiffany

I love the room only thing was wrong was I paid extra for my room to be decorated and it didn’t happen I talked to someone about it and it still never happened

Partner

2/10

Poor

23 May 2026

Breanne Elizabeth

Do not stay here. I cannot stress this enough! We booked to stay for a week, but we switched to a different resort after less than 24 hours. No refund was issued to us either.
Immediately upon arrival, we weren’t greeted by friendly staff as is customary at other resorts I’ve been to. We stood in line for over an hour waiting to be checked in.
The resort makes you have towel cards, and if you lose one, they’ll charge you 25usd. Travelling with kids, the idea of towel cards really stressed me out.
Our room was okay. The bed was hard, and it was generally just run down. Stained tub that needed to be upgraded/repaired.
We found the staff and even the guests to be pretty rude. This hotel definitely caters to its Spanish guests. The staff didn’t even acknowledge us. Never served us or asked if we wanted a drink.
We waited in line to get into the buffet for 45 minutes while they let the Spanish guests in ahead of us even when we were there first.
The staff isn’t friendly and doesn’t really speak any English. Once inside the buffet, again no one served us or asked if we wanted drinks.
This was my kids’ first time in Mexico, and they were all so confused why we were being treated so poorly for no reason.
I wouldn’t recommend this resort to my worst enemy.

Family_with_children

2/10

Poor

23 May 2026

Stephanie Marie

When we first arrived we were put in a room that was less than acceptable. The floor was dirty, there was hair in the shower. And the sliding shower doors were missing both handles so there were only small holes to put your fingers in to open and close the shower doors. That is if you could. They were so calcified they barely opened and would get stuck. The bed was hard and was like sleeping on cement. We inquired at the front desk and they gave us a different room which was better. The people there are RUDE. Even the hotel staff. If you are not one of the locals you are ignored, glared at and made fun of. I have never felt so uncomfortable in my life. Definitely would not recommend to Americans. Only about 10% of the hotel staff were welcoming and hospitable. The rest would not give you the time of day if you were not Latino. Very disappointing. This was our first time in Mexico and unfortunately will be our last. We will never be back and will make everyone we know aware to avoid this resort. It was not a good experience at all.

Partner

6/10

Pleasant

22 May 2026

Julia

Family friendly resort with childcare amenities. Restaurants on site are great. Pools are clean and comfortable but very busy. Communication with this resort is TERRIBLE! Nobody tells you anything about the property when you check in. (Ex:you need to make reservations for dinner at the restaurants on site except for the buffet). I didn’t know that bcuz nobody tells you what to expect. I had to figure my way to my room, no assistance. If you’re lucky, you’ll get luggage service, if not, you’ll have to carry your own stuff. The property itself is not bad, but the communication needs work. Nobody answers the phone, I literally had to go to the concierge every time I needed something, then she called the workers before I got any help. There’s daily housekeeping though.

Self

6/10

Pleasant

22 May 2026

Priscila

Rooms are great, pool was great. Food was not good. Beach was ok

Family_with_children

8/10

Excellent

22 May 2026

Harshil Bharat

Beautiful view and lots of activities every day.

Family_with_children

6/10

Pleasant

20 May 2026

Baileigh

Booked a family vacation, did the bundle deal with Expedia. Which was me, my 3 kids. We were going to visit my husband that lives in Mexico. Forgot to add him to the reservation, called, emailed, and message the hotel and Expedia before going on out trip. No one answered or gave any information what would happen if we just showed up without him added to the reservation. Showed up to the hotel just for them to charge me $1,300 to add one person for our 7 day stay. But when I booked with Expedia I was charged $1,300 for 4 people. It was ridiculous, Expedia or the hotel should have communicated better before we showed up. Over all it was a good vacation but food, reservations and the elevators need some work. House cleaning was amazing!

8/10

Excellent

20 May 2026

Peter

Overall a great value. Property is a little bit aged but they are updating all the time .

I would probably stay again

10/10

Exceptional

17 May 2026

Keneil

Had a great time

10/10

Exceptional

17 May 2026

Carla

The pool was clean and very accommodating to all age groups

Friends

10/10

Exceptional

17 May 2026

Carl

I would say take the risk on this resort and don’t listen to much of what the reviews say me and my family loved it definitely would go again!!!

Family_with_children

10/10

Exceptional

16 May 2026

Aline Ribeiro da

Eveything was good! I cannot say great

10/10

Exceptional

16 May 2026

Reed

Our experience as a family was incredible! Lots of activities for our kids to do, lots of pool and water options and the staff are so friendly. There’s a market that sets up every other day where you can shop local and pick out some unique treasures. Our only speed bump was the elevators in the main hotel tower were unreliable and stopped on every floor, even if no one pushed the button.
There is a lot of variety of food available and entertainment for everyone!

Family_with_children

6/10

Pleasant

15 May 2026

Brendan

So totally honest review- the place wasn’t bad but we wished we had spend a little more money for a better place. Was clean and friendly staff but food was not very good- hard to get reservations even though the restaurants weren’t full. All the websites we looked at stated numerous amenities but we didn’t see most of them. Not a bad place if you have never had an all inclusive before, but will definitely spend a little extra next time to stay at a nicer place.

Family_with_children

8/10

Excellent

15 May 2026

Carl B

Check out one Hour, Early, Long line, one check out counter You Can Not Leave before Check Out

Family_with_children

10/10

Exceptional

15 May 2026

Bryan Geoffry

Great place. And I loved the lil markets in the lobby from locals.

6/10

Pleasant

12 May 2026

Ruby

Pools were nice. My son loves the pirate ship. Over all star was nice. My only issue were with the people who came to the hotel. It had carnival cruise vibes. People were telling the kids to pee in the pools because they didn't want to take the time to take them to the bathroom. I know it's annoying to take them every hour but my God it's nasty.

Family_with_children

6/10

Pleasant

11 May 2026

julio

The hotel itself was beautiful, the staff was amazing, and being right on the beach was definitely the highlight of our trip. Everyone at the resort treated us great and the rooms were nice and clean.

The biggest downside was the food honestly I’d rate it about a 2/10. Unless the food improves, we probably wouldn’t stay again.

What really ruined the experience for us though was Expedia. We are a family of 5, and I originally booked what I thought was ONE suite that fit our family. But because my daughter is 17, Expedia ended up turning it into TWO separate rooms due to their “adult/child” policy. The room itself could fit 7 people, so it made absolutely no sense to us.

The worst part is we didn’t realize it until later, and since it was booked through a third party company, the hotel couldn’t refund or fix it. We ended up spending about way way more than we needed to.

The hotel and staff were great, but after this experience I probably won’t use Expedia again. Next time I’ll call the hotel directly first because we could have saved a lot of money and frustration.

Family_with_children

4/10

Poor

09 May 2026

Line

Property is run down, very bad smell from our room and we booked a family room which ended up being located directly across the disco night club and noise was beyond loud every night from 12am -2 am . When speaking with a supervisor we are told that there’s no other room except one two doors down in same location.
Requested small decorations for our fathers 80th birthday in the room and told by same supervisor it would be placed in the room in the morning , it never happened all day , reservation made fo dinner for our fathers bday and when confirming that night told we have no reservation and supervisor is out for supper so we will have to wait until she comes back …. Horrrible service at reception
One of three elevators broken entire trip , so waiting 10-15 min for elevator for a room on 7 th floor each time our father needed to go to his room .

Family_with_children

8/10

Excellent

08 May 2026

Robert Edward

Staff was very accommodating

Family_with_children

10/10

Exceptional

07 May 2026

Jessica

Get to the pools early, as it is a hot spot, but a good time, we met great people and that made our trip! Beach is beautiful and a good time as well! … huge shout out to the amazing staff there that made our vacation very special. Too many people to thank, but conceriege Angel stands out more then anyone, thank you, you have become a friend and can’t wait to see you next year!

Friends

6/10

Pleasant

06 May 2026

MERLY

I liked that there was an adult pool. What I didn’t like was it opened at 10 am and bar closed at 5. No whirlpool tub in property but had one in bathroom. I liked being able to go to the restaurant for dinner and App for booking was a breeze. Check in was a hassle, only one person doing check in. I like the bracelet access to room and gates. Food was ok. Some staff super helpful, others so so. Glad housekeeping was always available when needed. Would be nice to have conditioner and body wash not just bar of soap. Room had nice view on second floor.

Partner

2/10

Poor

05 May 2026

Amalendu

No coffemachine in room, not sufficient water bottle provided to room, resturant booking is also limited only 2 hr allowed

Family

6/10

Pleasant

05 May 2026

Dionisio

The pool was enjoyable, with limited seating.
Unless you place a towel to reserve a chair early, you cannot get chairs.

Family_with_children

6/10

Pleasant

03 May 2026

Marcia Maria

Muy pocos elevadores, el staff no muy amigable, baños dentro de la amenidad siempre sucios

Family_with_children

10/10

Exceptional

03 May 2026

Cynthia

Literally so happy I booked my stay with them I just wished I had selected more days!! Everything was amazing the views to the food & activities. Can’t wait to be back definitely booking again

Family_with_children

2/10

Poor

03 May 2026

Melany

The property was under construction, but that was not listed online. The buffet area was closed and relocated to the conference room area, How food was kept hot and cold was questionable. Overall the food was less than average. The tacos were the best option. Many places in Cancun have moved away from pool towel cards, but not this resort, which is annoying. Many people place their towels early in the am to reserve seats all day. This is annoying. We requested that our two room be connected so we could be connected to our children and they were unable to accommodate that. It was very stressful and my husband and I ended up sleeping in separate beds all vacation because the set up was not ideal. We wanted to come back to this resort cause we got married here in 2010, we thought a 20 year anniversary would be cool, but this validated that we will not be back.

Family_with_children

8/10

Excellent

30 Apr 2026

Matthew Robert

We had a great stay with our 3 young children. We are not overly picky people, so we were okay with some things that others may not be. For example out balcony light just didn't work and the shower head was very loose. But this was all workable for us and did not affect our stay. My only really complaint would be that the beach was not as well maintained as I would have liked, there was a lot of seaweed on the beach daily.
The reservations were easy to make. There's lots of pool options, in the sun and in a covered area. The kids areas are fantastic.
The nightly entertainment was mediocre. We went to 2 and decided there were better things to do than go to the shows for the rest of our stay.
Overall we thoroughly enjoyed our time, the kids had a blast and we got the relaxing getaway we all needed.

Family_with_children

4/10

Poor

28 Apr 2026

Maksym

Room was full of cockroaches

Family_with_children

10/10

Exceptional

27 Apr 2026

Lianee

Todo muy limpio,excelente servicio.

8/10

Excellent

25 Apr 2026

Marlien Ramzi

Room,& some staff was good.
But the language so poor in English. Most people is from America. ( u have to have people speak English . Communication was so bad 👎 😪

Friends

10/10

Exceptional

25 Apr 2026

Hui

All good!

Family_with_children

10/10

Exceptional

24 Apr 2026

Carla

Everything about the hotel was wonderful. The staff were helpful. The food. The view was amazing!!!! The pool activities they had were fun. The only I could say was the bathtub had a crack so I had to be careful. I definitely will recommend my friends and family. I’m hoping next year I can make it again.

Family_with_children

10/10

Exceptional

23 Apr 2026

Kati

Poolside seating was great. Had to reserve chairs with towels early in the day but once we got into the groove of things it was easy enough! Dinner reservations also went very quick at 8 am but once again I never had problems getting reservations. Plenty of food options all day long. The staff were phenomenal, especially the interactions with kids and kids activities. Definitely a great option for families. We had a great time!

Family_with_children

2/10

Poor

23 Apr 2026

Edward

Terrible service long check-in and checkout lines, closed buffet and was not notified of this elevators horrible the worst I’ve ever seen one was broken, à la carte restaurant booking absolutely ridiculous, room look like they haven’t been updated in 20 years. Half the stuff broken in rooms, had to order coffee to room each morning cause no coffee provided, paid $5 a day for that and took 35+ minutes for someone to pickup the phone and bring it to me. Absolutely horrible hotel some staff very good others rude

Partner

8/10

Excellent

21 Apr 2026

Sujit

Staff was excellent and very polite. Pool was amazing

Family_with_children

4/10

Poor

21 Apr 2026

terrence

Apart from the staff in the a la carte restaurants, it always seemed line we were disturbing them. Always had to flag down someone or go directly to them if we needed help or even water at our tables. The night shows were great but not much during the day was offered

Family_with_children

6/10

Pleasant

20 Apr 2026

Maria

The restrooms were so far and so much steps, also one of the restaurants were so hot and the eleverator was so slow.

Family

10/10

Exceptional

20 Apr 2026

Rodney Jesus Garcia

El parque de agua para niños y la comida

Family_with_children

8/10

Excellent

19 Apr 2026

McKenzie

this is great for the price

10/10

Exceptional

18 Apr 2026

Kuntidevi

Para niños es una excelente opción. si no eres muy exigente con la comida y buscas algo económico tienes esta opción

Family_with_children

6/10

Pleasant

18 Apr 2026

Charlene

The staff were good & friendly & the room was fine but the food was not good. My husband got food poisoning on the last day from a shrimp that looked sus to me. The check in was a living nightmare. With only 4 families in front of us it took 1 hr & 47 minutes to check in . . . No exaggeration. . . It was the worst having to stand there for that long after a long plane ride. We would not recommend this place unless you are on a tighter budget & it’s what you can afford. We were staying there for 6 days before we moved on to Holbox for another 10 days & we couldn’t wait to leave. The beach was really nice though & if anyone finds my wedding band while digging on the beach let me know ;) It was titanium so not a big deal to lose . . .

Leisure Partner

10/10

Exceptional

18 Apr 2026

Alexis

Good

Family_with_children

10/10

Exceptional

18 Apr 2026

Jaylynn

Clean rooms and pools were great

Friends

10/10

Exceptional

18 Apr 2026

Cheryl

The room was clean with a great view. We all (4 adults + 12 and 14 year old) enjoyed the food and drinks and all the activities. Great place for adults but even more fun for the kids.

Family_with_children

8/10

Excellent

18 Apr 2026

SangHee

Pools were great and food was ok. I saw several roaches in my room and that it wasn’t pleasant. My friends’ family stayed on the different floor but they didn’t see any roaches.

Family_with_children

8/10

Excellent

17 Apr 2026

JING JUN

The pool is enjoyable, and sitting area is comfortable.

Friends

8/10

Excellent

17 Apr 2026

Donna Jean

There were several pool areas to choose from. Sunny spots and shady spots. Lots of food options, so dining never seemed overcrowded. The staff was always friendly.

10/10

Exceptional

14 Apr 2026

Kerry

Fun for kids

Family_with_children

10/10

Exceptional

14 Apr 2026

Mahmoud

We had so much fun, definitely will come back
Guillermo the Mexican restaurant manager is amazing and many thanks to Armando gave me all the information nice and clear upon checking in
Thanks Giovani the door man for the above and beyond efforts

Family_with_children

8/10

Excellent

14 Apr 2026

Narayan

Nice pool but water too cold

Family_with_children

10/10

Exceptional

13 Apr 2026

luke

Staff was very nice and friendly property was very clean and beautiful the food was amazing The staff stayed on her job making sure you had everything and the rooms and stuff stay clean I would go back didn’t want to leave.

Family_with_children

8/10

Excellent

13 Apr 2026

Debra Lynn

Yes

Family_with_children