Name: Smiths At Gretna Green
Address: Gretna Green, Gretna, DG16 5EA, GB

10/10

Exceptional

03 Aug 2026

Steven

Excellent lovely room great breakfast

10/10

Exceptional

02 Aug 2026

Andrew

We stayed in the cottages and absolutely stunning

10/10

Exceptional

28 Jul 2026

Gareth

The family room was brilliant. Immaculate, spacious, comfortable,

10/10

Exceptional

26 Jul 2026

Roland

Stayed in the cottage - went with our two kids to do our wedding vow renewal (married there in 2004) so it was a very special trip for us. Only stayed one night but the cottage was incredible - so beautiful, clean and comfy. We could easily have stayed there for a week.

Restaurant was ok, nothing special but it wasn't bad. Breakfast food included was mid but that's ok with us too.

Will definitely stay there again.

8/10

Excellent

26 Jul 2026

Deborah

We stayed in a 1-bedroom cottage. The space was really nice and the bed was very comfortable. However the sofa bed was very small (only just big enough for 2 young kids) and very uncomfortable. And the room really needed a deep clean, all the corners were dusty and the carpet had hair in it. Plenty of parking, nice breakfast and helpful staff. We probably would stay again depending on the price, just manage our expectations. We enjoyed Gretna village, for families the playpark was just a short walk away and really excellent, we also enjoyed the maze.

10/10

Exceptional

19 Jul 2026

Andrew

Great hotel for a wedding stay

Friends_and_family Family

10/10

Exceptional

16 Jul 2026

JAMES

Lovely hotel close to Blacksmith Visitor Centre.Very helpful staff.Had a really nice meal in restaurant.Breakfast very good also.Room was very comfortable.This hotel was hosting two weddings whilst we were there,which created a very nice atmosphere.Thank you for a great stay.

Partner

10/10

Exceptional

12 Jul 2026

Clare

Clean, cool, spacious room, comfortable bed. Easy convenient parking. Excellent nights sleep thank you. My only complaint is poor quality coffee at breakfast.

Partner

8/10

Excellent

29 Jun 2026

Marie

Great stop over. Family rooms well set up and comfortable. Breakfast staff were excellent and food was great.
Only one small issue that carpet in room hadn’t been cleaned properly and found used tissues and fruit shoots bottles in and under the lower bunk but bathroom was spotless so probably just missed.

10/10

Exceptional

07 Jun 2026

Betsy

We recently stayed for an overnight at the Smiths Hotel to celebrate our 35th wedding anniversary, returning to Gretna Green where we were married 35 years ago. We were allocated one of the newly refurbished rooms at the front of the hotel, which was spotlessly clean and modern.
The lounge and bar areas are freshly decorated with plenty of seating, including outdoor seating. We would highly recommend eating at the restaurant as the food was delicious. I enjoyed the Lamb and my husband had the steak, he said it was cooked to perfection. Hats off to the chef and staff as despite a large football function and another larger table at the time we were dining it did not have an impact on the quality of food or the level of service provided by the staff. The staff are a credit to the hotel. The hotel is a few minutes walk from the Blacksmiths shop and visitor centre. The village centre is a short walk away and there is also an outlet village with shops close by. Carlisle is only about a 15min drive away. We would not hesitate to recommend Smiths hotel if you are looking for a hotel in the area.

Partner

8/10

Excellent

01 Jun 2026

Frantz

I had a wonderful stay at Gretna Green Hotel. The staff were friendly and welcoming, the rooms were clean and comfortable, and the location was perfect for exploring the local area. The breakfast was excellent, and the overall atmosphere was warm and relaxing. I would definitely recommend this hotel to anyone visiting Gretna Green and would happily stay here again.

Family

10/10

Exceptional

25 May 2026

Shalana

I had a very positive experience at this hotel and would definitely recommend it.
The check-in process was fast and efficient, which was greatly appreciated after a long day of traveling.
The room was impeccably clean and surprisingly spacious, offering plenty of room to relax comfortably.
Every staff member I encountered was friendly, welcoming, and helpful throughout my stay.
The complimentary breakfast was decent, nothing extraordinary, but it had a good selection and served as a solid, convenient start to the day.
Overall, it was a hassle-free, comfortable stay with excellent service. I would certainly consider staying here again!

Friends

10/10

Exceptional

25 May 2026

Mark

Best hotel

Partner

8/10

Excellent

25 May 2026

Michael

The room & bathroom were a good standard although I found the bed too firm for me. I particularly liked the good quality toiletries. Breakfast was ok but would advise to get up early for a better choice. The first morning I ordered pancakes & bacon. The portion of pancakes was good but a very small drizzle of syrup & 1 slice of streaky bacon meant I had to supplement with honey & bacon from the buffet. We ate 1 evening meal in the hotel. Maybe it was a poor choice but 2 small lamb chops for £24.50 was disappointing. Many tables were empty on a Saturday night, although the website said fully booked and we saw 5 different staff clean the same table. The Hotel was very clean and rooms good I just felt the dining experience could be improved. The toaster needs sorting as it either leaves the bread barely toasted or burns it to a crisp. I would stay again as it was in a good location. I think other guests mentioned but there are no safes or refrigerators in the rooms. We did have a hair dryer & iron/ironing board however.

Partner

10/10

Exceptional

21 May 2026

Michael

Really friendly staff at reception, very helpful and easy to deal with. Clean room, comfy bed, nice and quiet at night. Restaurant has lovely meals, and the breakfast was fabulous with lots of options.

Partner

10/10

Exceptional

18 May 2026

Joanne

Checked in easily. Great customers service. Plenty of space in the room. The bed was so comfortable. Good WiFi connection. The continental breakfast was great with plenty to choose from. I would definitely stay again.

Partner

10/10

Exceptional

17 May 2026

Christine

Just come back from Gretna really enjoyed our stay the staff at the Hotel were very friendly and helpful. We dined in the restaurant and the food was lovely the staff were very attentive. Breakfast was also very good with a self service menu with a good choice of hot and cold options.
We have booked to come back in July for our sons wedding so now we have experienced the hotel we are looking forward to our next stay.

Partner

10/10

Exceptional

12 May 2026

WILLIAM

Great hotel, excellent food, staff very friendly and efficient.

Partner

10/10

Exceptional

06 May 2026

Melissa

The rooms were spacious and clean. The staff was friendly and resourceful. It's located close to the Museum and rail. Great food in the restaurant for breakfast and dinner! Best of all, they had a fan in the room!

Friends_and_family Family

10/10

Exceptional

18 Apr 2026

Ian

All great love staying at this hotel

10/10

Exceptional

12 Apr 2026

Kelly

Staff were fantastic, really friendly and helpful.
Food was beautiful.

Friends_and_family Family

10/10

Exceptional

08 Apr 2026

Melissa

Room was clean, shower was great. Good food inn the restaurant. The staff were friendly and helpful. We would stay here again.

Partner

8/10

Excellent

03 Mar 2026

Stephen

Breakfast was too greasy even though we asked for ot cooked woth no oil

Friends

6/10

Pleasant

22 Feb 2026

Linda

The room was a good size nice large bed but unfortunately was cold the heat should hve been turned on before our arrival and with it being a large room it was a good few hours before warm

Partner

10/10

Exceptional

02 Feb 2026

Julie

Hotel was very good. Well appointed rooms, very good breakfast and pleasant and helpful staff. Will stay again.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Scott

.

Business

10/10

Exceptional

27 Dec 2025

Priya

Staff were friendly. Room spacious. Breakfast is just enough for us with young kids. Thank you

8/10

Excellent

09 Dec 2025

HR

Lovely room with head fire place.
Staff were very friendly and helpful.
Bar/ restaurant had a great selection of food and drinks.
Breakfast had a variety of options.

Friends_and_family Family

10/10

Exceptional

30 Nov 2025

Campbell

Everything about our stay was perfect !

Friends_and_family Family

8/10

Excellent

27 Nov 2025

Andrew

Room was good, but bathroom was looking dated.

WiFi could also be better in terms of speed and range.

Staff were really good and I was happy with my stay overall.

Business

10/10

Exceptional

12 Nov 2025

John

Breakfast was buffet style and plenty to choose between. Staff very good and really friendly. Parking was good. Plenty space.

Friends_and_family Family

8/10

Excellent

28 Oct 2025

Andrea

Hotel was really nice and staff were friendly and helpful. Room and facilities were clean. Only downside for us was the bed was a bit hard so didn’t sleep very well.

Partner

10/10

Exceptional

27 Oct 2025

Patricia

Room was large and very comfy, clean, a/c and heat worked well.

2/10

Poor

23 Oct 2025

Ronald

Poorest ever reception,given a room that the coffee machine did not work,waited for repair for half hour,still not fixed so after a 3 hour drive to the hotel we went away for an hour to visit a well known place to see ,came back to find someone else in our room! Went reception to sort it out,were given another room that had been renovated because the original room required renovation really,after another hour or so we were offered a free pudding or starter,i thought that was a poor offer so i asked to speak to the managerr who rang the new room could be bothered to see me in person,he had no customer skills and had the audacity to offr us as teetotaller a bottle of fizz,he said if you dont drink i could give it to a friend! I mean you couldnt make this up he went on to offet a nextra couple of teabags and buscuits,i asked him to offer a main meal for w which i think was fair and reasonable in the circumstances,prior to his chat the duty manager offered the starter etc,i told the gm to forget his offer i thought he was hopeless,im sure he said he was an owner of the hotel but i found out later that a family actually owned,thereswas a lack of customer contact,couldnt wait to leave,after paying for the stay a month previously et etc etcroom

Leisure Partner

10/10

Exceptional

22 Oct 2025

Debbie

Rooms are good size clean , the staff at the Smiths are so welcoming, friendly as well as hard working, making sure our stay was 1st class.parking we had no trouble finding a space , as for the air conditioning it was explain it was not working, and we was provided with a fan ,we all had a wonderful stay at the smiths we will come again

Leisure Family

10/10

Exceptional

16 Oct 2025

Jeanette

Lovely room and excellent breakfast.

Partner

10/10

Exceptional

30 Sep 2025

Kelley

Nice hotel, walking distance to the blacksmiths and all the gift shops. The room was a little dated but very spacious and clean. I loved the little fireplace heater. The staff was excellent and I enjoyed the breakfast. The only issue I had was the lack of outlets near the bed to charge your phone. I attended a wedding at Gretna and the reception was held here, I really enjoyed the dinner!

Leisure Self

10/10

Exceptional

17 Sep 2025

Daniel

Comfortable and clean

Staff were friendly and helpful.
Room nice, and breakfast was good.
Would stay again.

Partner

8/10

Excellent

11 Sep 2025

Margaret

One night stay

We were very comfortable during our stay the bed was ok but the bathroom was tired. The air conditioning was excellent and the breakfast was ok the coffee was not to my taste but plenty of choice to help yourself to.

Partner

10/10

Exceptional

25 Aug 2025

Paula

The Hotel was lovely would say there again just not much to do around the area

Leisure Partner

6/10

Pleasant

20 Aug 2025

Sean

The hotel staff were friendly and check in was nice and easy. The room was clean, comfortable and great for the kids with having the bunks. My only issue was a terrible nights sleep due to being located just above what I think was the air conditioning so we had the constant sound of fans and drips all night. Could have complained but the kids were fast asleep and didn’t want to uproot them.

Leisure Family_with_children

10/10

Exceptional

20 Aug 2025

Kathleen

Lovely hotel, so friendly

Been to this hotel before, its lovely, rooms big and spotless, bed is so comfy definitely return

Self

6/10

Pleasant

18 Aug 2025

Valerie

Basic and dated

Quite basic and bathroom dated

Partner

6/10

Pleasant

13 Aug 2025

Verified traveler

Food took a while to come out when ordered, not a lot of bar staff on so had to wait to order and get drinks, bed was pretty hard and the pillows were flat - that could be down to personal preference. Humming/buzzing intermittently in the room that we thought was aircon but wasnt, mentioned this to front desk staff.

Friends_and_family Family

8/10

Excellent

06 Aug 2025

Julian

Convenient location off motorway. Spacious hotel and accommodation at reasonable rates. Bar and meal choices good. Would use again as stop off to Scotland and local tourist attractions.

Leisure Partner

10/10

Exceptional

13 Jul 2025

Verified traveler

Really good

Beautiful hotel, fantastic staff and rooms perfect for a family. Bed was extremely comfy and parking great. The only fault was the A/C was very loud but a very good stay. Would definitely return here.

Friends_and_family Family

6/10

Pleasant

05 Jul 2025

Craig

Price could not be argued with, room was clean and tidey, you get what you pay for and i could not complain.

Leisure

10/10

Exceptional

20 Jun 2025

Neil

Always stay here when on my way up to Scotland

Business Self

10/10

Exceptional

14 Jun 2025

Raymond

Stayed here for 1 night in a family room. The room was very big, plenty of space. Double bed was huge but it was actually 2 singles joined together which was great. There were bunk beds located in the room for kids. Only idsue was for some reason we could not get any sound from the tv in the kids area which was annoying as they had to watch the other tv in our bed. We went elsewhere for dinner but breakfast was amazing, great choice of food and kept being repelnsihed. If your stayimg in Gretna I would definitely consider this hotel, its a few £ more than others in the area but in my opinion its worth it

Friends_and_family Family

8/10

Excellent

04 Jun 2025

fiona

Lovely big bedroom.

Leisure

10/10

Exceptional

03 Jun 2025

Jan

The staff makes you feel very special.

Business_and_leisure Partner

10/10

Exceptional

28 May 2025

Jason

Freshly redecorated room to a high standard with good features.

Business

10/10

Exceptional

08 Mar 2025

Anne

Great

Really quiet, comfy, staff are very friendly and the food is lovely

Business

6/10

Pleasant

28 Jan 2025

Leon

It’s was ok - friendly staff, room needs some maintenance works, toilet roll holder coming off the wall, paint chips.
Room only had 2 plug sockets which are not located from the bed.

Business

6/10

Pleasant

19 Jan 2025

Keith

Should have been good but wasn’t

Firstly the room we were given had a smart tv but didn’t work, it was two single mattresses put together badly and was not comfortable at all and the window frame was damaged meaning the window would not fully close meaning it was letting in cold air and we could hear the motorway quite loudly. We were eventually moved to another room which was smaller and had no smart tv, the place is a bit tired and service overall wasn’t great, it’s a shame as the reviews here are very good, our experience was not, also the food and drink prices are very high. They are advertising a refurbishment of the rooms, this should solve most issues.

Partner

10/10

Exceptional

16 Jan 2025

Katrina

Fantastic Hotel

I have stayed here a few time now, rooms are fab, heating in the room was perfect as I hate a hotel room which doesn’t have great heating. Hot chocolate, tea, coffee and biscuits and a bottle of water provided. I would highly recommend this hotels to my friends and family. Staff were lovely too.

Business

6/10

Pleasant

12 Dec 2024

Lee

Nice hotel, service needs work

Overall the hotel is nice, room is clean spacious and the heating works. Went for dinner and choose the festive menu. This was very reasonably priced but slow service towards the end of the meal. Breakfast had a great selection but just a bit cold.
The only negative for the service was the receptionist at check out. There was no smile or thanks. Just a 'thats you checked out', we tried to make a small joke about the refurb they have planned and said ask for plugs/usb's near the beds. She said nothing but a blank look as if to say IDGF.

Partner

8/10

Excellent

04 Dec 2024

Martin

Nice place, handy for motorway.

Business Self

10/10

Exceptional

01 Dec 2024

Jennifer

Great hotel, mo bedside plugs

Another fantastic visit, only feedback being that they're are no plug sockets or charging points beside the bed so could not charge phones at bedside or use CPAP.

Partner

10/10

Exceptional

09 Nov 2024

Barry

Good hotel

Second time here, nice staff comfortableroom, restaurant was good

Business

6/10

Pleasant

03 Nov 2024

Andrew

The hotel room was amazing , the restaurant was awesome, only bad point was there must have been wedding party on , and there were children running in the corridors where the bedrooms are located, they were very noisy and even knocking on our room door and just causing trouble , don’t know where their parents were or even the hotel staff as the corridors had cctv they and no one came to sort the situation out, so that put a downer on our stay and upset my wife as we tried to have a nice quiet, relaxing night away for her 50th birthday

Partner

8/10

Excellent

18 Oct 2024

George

2 day stay

Hotel was good, ended up with free breakfast which was a nice surprise. Main hotel was very modern and looked nice. We stayed at the bendsmoor cottage. Only complaints where the HVAC made a noise constantly whether it was on or off and the carpet needs renewed.

Partner

6/10

Pleasant

16 Oct 2024

Hannah

With the exception of the initial check in - I found the staff to be extremely un trained and un focused - the bar staff spoke to me as why are you stood here - when clearly I want to order a drink and food ,.

They then ALL proceeded to investigate why the coffee machine wasn’t working … I wanted a wine and the other man at the bar wanted a whisky !! So I couldn’t understand the focus on the coffee machine ..
after my meal I was asked if I wanted to see the desert menu - it never materialised so I just left ..

I over heard the breakfast staff letting another couple know the Buffett was going to close but no body bothered to speak to me !! the room was grubby - stained walls in the bath room and bedroom - the cleaner doesn’t like edges of the floor - no water in the room . The picture have been taken down and just left with screws in the wall . The room was very cold as no body had switched the radiator on ..
On numerous occasions the staff were huddled in groups and just turned their back on waiting customers - even myself .
This is the second time I have complained about a dirty room - but they didn’t seem that interested . I suppose if they fill the hotel with non returning wedding guests why would they be concerned with a single visitor who uses the hotel regularly for a global company on business - ..

You also can’t go anywhere around the hotel without the smell of weed !! The second floor stunk in the corridor -

10/10

Exceptional

14 Oct 2024

Howard

The hotels room was a tad rundown for a 4* hotel,but is been renovated next yr but the rest of the hotel is excellent and food is gorgeous I don't like fish much but I ate fish and mussy peas for 3 nights as I've never had batter so light thin and crispy even after a dose of vinegar I don't eat chips so I asked for extra peas no problem at all. Breakfast nice too especially the poached eggs rich and creamy egg yoke,plenty to see and a half decent charger for my car too.overal I'm going to revisit after the refit next year as it's worth the 300mile round trip for 3 nights or so .staff very friendly and can't do enough for you thankyou all smiths hotel

Leisure Partner

2/10

Poor

10 Oct 2024

Steven

Awful

Rooms were awful, smell from bathroom, damp on ceiling, dirty marks on walls, stains on carpet, felt so dirty, couldn't wait to travel home to get a showrr. no idea how this hotel is 4*

Business

10/10

Exceptional

21 Sep 2024

Lee

Amazing stay for my daughters wedding.
Attentive, friendly staff, who were always available to help if need.
Gorgeous food.
Would definitely recommend.
Perfect in every way
Thank you

Friends_and_family Family

10/10

Exceptional

29 Aug 2024

david

We had an amazing time in the Cottage it was beautiful, spacious & very clean & literally across the road from the wedding venue & the hotel is also 2 minutes walk away.

Leisure Partner

10/10

Exceptional

12 Jul 2024

John

Smiths

Lovely just perfect value for money

Partner

10/10

Exceptional

16 Jun 2024

Katy

Easy to find, friendly check in. Room was ok - I was just there for one night on business in the local area. Ate in the restaurant which was fine and breakfast was good.

Business

10/10

Exceptional

11 Jun 2024

Craig

Very nice all round

What a lovely hotel and stones throw from the famous blacksmiths shop and gift shop.

Great service, lovely food. Lots of happy couples enjoying their special days. Yes loads of weddings. It's Gretna what do you expect.

Business

10/10

Exceptional

27 May 2024

Karen

Friendly helpful staff lovely room accommodation very good food availability
Only suggestion is a handle by the side of the bath to help getting in and out of shower and safe any slipping for older people

Leisure

6/10

Pleasant

01 May 2024

Irene

Really nice staff and handy for a wedding (5 mins walk). Beds are comfy and despite being beside the M6 and in a roadside room, I slept well. Bathroom was in need of refurbishment.

Leisure Family

6/10

Pleasant

17 Apr 2024

Verified traveler

Disappointing stay.

Bathroom floor and woodwork around the sink were needing replaced or repaired. Walls on bathroom were stained with condensate runs. The noise from fans and the adjacent M74 made sleeping difficult.

Partner

6/10

Pleasant

09 Apr 2024

Verified traveler

Cold Eggs and bacon breakfast

Hotel for weddings, which is fine. My issue was that the breakfast was cold despite just being brought out - cold fried eggs... In addition the tables were not cleared after guests and you ended up doing it yourself - clearly short staffed...

Business

10/10

Exceptional

31 Mar 2024

Julie

Great few days

We were at a family wedding and the stay was great. The bathrooms need a bit updating but overall it was a great stay. It was raining on the morning of the wedding but umbrellas were available. The staff were very attentive so overall a great stay

Friends_and_family Family

8/10

Excellent

10 Mar 2024

Andrew

Nice Hotel and Restaurant

Nice hotel, had a lovely meal in the restaurant. Room was nice but needed some attention to detail. Fire in the room wasn't working or i couldn't find the switch!
Door to the hotel corridor slammed on the second floor, so heard it every time someone used it. Some damping on the frame would solve the problem.

Partner

6/10

Pleasant

28 Feb 2024

Chris

Room was cold, hotel was cold, bathroom was dirty. Wall near towel radiator was filthy with dirty watwr marks all down it. Not worth the money for value. Food was ok and staff were friendly. Its basically had a facelift on the front but is still in the 80s inside with ni working lift either.

Self

8/10

Excellent

27 Feb 2024

Verified traveler

Excellent service - only slight down side was that the bathroom facility needed a face lift, a little tired.

Business

10/10

Exceptional

04 Feb 2024

David

Great hotel, if I was looking for something to mention possibly breakfast starting a little earlier would be a huge bonus for me.

Regards

10/10

Exceptional

13 Nov 2023

Shaun

All aways good nothing to complain about brilliant

Friends_and_family Friends

10/10

Exceptional

22 Sep 2023

Eric

Business trip

Great stay, lovely atmosphere, lovely food

Business

10/10

Exceptional

26 Aug 2023

Jeff

Stayed at one of their cottages which was really nice and spacious.

Leisure Family_with_children

6/10

Pleasant

07 Aug 2023

Mark

Great, friendly, welcoming staff.

Leisure Family

8/10

Excellent

26 Jul 2023

Matthew

Checked in, friendly staff, but the bedroom had a really terrible smell. The hotel was fully booked, so the staff arranged for us to have a room at the sister hotel round the corner, which was excellent. Cannot fault the service, very good.

Leisure Partner

6/10

Pleasant

10 Jul 2023

Mark

Not whatt it was

An old favourite, which sadly is starting to feel tired.

Business

4/10

Poor

04 Jun 2023

Eric

Room did not have a working TV - asked to switch and we were accommodated. Restaurant, although largely empty, was not available for dinner as kitchen resources were dedicated to a wedding function elsewhere on the property. Hotel staff did help us book dinner at a sister hotel. Some lights in our room did not work. Overall, we expected much better for the price charged.

Leisure Partner

10/10

Exceptional

08 May 2023

Caroline

Excellent hotel. Friendly staff

Leisure Partner

8/10

Excellent

11 Feb 2023

Yvonne

comfortable stay

Business

10/10

Exceptional

26 Nov 2022

Evelyn

Reception helpful. Rooms big and very clean. Other staff very helpful too.

Friends_and_family Family

10/10

Exceptional

31 Oct 2022

David

Friendly staff lovely food

Leisure Partner

10/10

Exceptional

07 Sep 2022

Paul

Fantastic location,, Brand new hotel, Everyrhing is anazing about this place ☆☆☆☆☆

Leisure Partner

4/10

Poor

09 Jul 2022

David

Very tired hotel.

There was a mix up with the room when we arrived. We ended up walking in on a room that was already occupied. We got moved to another room but the key fobs didn’t work. We eventually got it sorted out. I’ve got to say apart from the embarrassment and slight annoyance the staff at the reception were very apologetic and gave us a round of free drinks for the trouble which was a very nice gesture.
The outside of the building looks great but I thought the rooms were very tired looking and there were multiple stains on the carpet and the bathroom was very shabby.
I thought it was very over priced for the experience.

Friends_and_family Family

10/10

Exceptional

25 Jun 2022

Ian

Smiths at Greta

Food was excellent. Room was good other than Sealant around the bath was not great . Over all it was a good overnight stay in a nice hotel .

Partner

8/10

Excellent

16 May 2022

Patricia

Good service and stylish room. Excellent dinner and breakfast.

Room (especially bathroom) could do with some basic maintenance and decor needs attention.

Leisure Partner

10/10

Exceptional

24 Mar 2022

michael

ATTENDED FAMILY WEDDING , ROOMS CLEAN,STAFF GREAT .. LOVELY VENUE

Friends_and_family Family

6/10

Pleasant

18 Feb 2022

Caroline

SAD

We had no cleaners apparently due to COVID to clean the rooms, the lift didn’t work for our two night stay (not good for my 87!year old father to get up/downtwo flights of stairs), there is no lighting in the rooms - all bulbs too low wattage so you can’t see to get ready and the boiler kept going out so very cold at times.

Friends_and_family Family

10/10

Exceptional

29 Jan 2022

Justine

Modern decor, helpful staff, rooms are very big, bed was comfy. We where staying for a wedding but it’s a great base to stay and sight see.

Leisure Family

2/10

Poor

24 Nov 2021

Verified traveler

Needs knocking down.

Room very dated, bathroom smelt of stale urine, food was ok. Drinks extremely over priced, £12 for one glass of Prosecco!! Staff are rude and majority of the time nowhere to be seen.

Friends_and_family Friends

10/10

Exceptional

23 Oct 2021

James

First stay at hotel, welcoming attentive knowledgeable staff. Nicely appointed room which was spotlessly clean.

Evening meal in brassiere was superb and reasonably priced. Excellent stay & will certainly use again.

Leisure Partner

8/10

Excellent

14 Sep 2020

Christopher

Weekend away

Staff and food excellent. However cleanliness needs too be addressed in the public places.

Friends_and_family Family