Pinegrove Hotel

10/10

Exceptional

17 Feb 2026

Martyn

Hotel deserves more than a 2 star. Great WiFi, comfortable bed.

4/10

Poor

21 Jan 2026

Mark

Dated and dirty although the room was clean
The radiator was on full blast and you could not turn it off I had to sleep with the window open.

Business

4/10

Poor

24 Nov 2025

Thomas

Bedroom very dated. Corridor smelled of cigarettes . Dining Room was grubby. Was asked 4 times what I wanted and it was still wrong when it arrived. Also asked for a pot of tea and was brought a ‘builders’mug of tea with milk in it. Hotel very dated.

Business

10/10

Exceptional

17 Nov 2025

mariam

Basic but clean, comfortable bed. Great service, accommodating and friendly. Good breakfast.

Friends_and_family Family

6/10

Pleasant

02 Nov 2025

Janis

Okay. The tub had no non slip tub stickers. I slipped on the tub and fell backwards out of the tub onto my back and hit my head. You need to put something non slip in your tubs. I was lucky I wasnt seriously injured.

Leisure Pet

6/10

Pleasant

29 Oct 2025

Rachel

We had a comfortable stay, bed was clean and comfortable, however never had 2 pillows in one case before… !! Unfortunately we had a snorer below but heyho, the shower didn’t have much pressure but towels were nice and it was good to have shower n shampoo… but no conditioner but the use of a hairdryer was good 👍 breakfast was ok, overall good 2 star hotel thanks for having us 🙏

Business

8/10

Excellent

21 Oct 2025

Luana

Bed ok, pillows bad, staff great. Shower no pressure and tiny. Temp control of water awkward. Would normally be quite but there was a party that night which made it loud and the fireworks didn't help.

Leisure Partner

8/10

Excellent

24 Sep 2025

Tim

Old building but comfortable not far off the highway.

Leisure Partner

10/10

Exceptional

22 Sep 2025

lokesh

Great location and check in was smooth

Leisure Friends

4/10

Poor

16 Sep 2025

Nellie

Dissapointed and concerned

The shower didn't work and there was no one in the building to help. The phone numbers listed, there were 2 similar with a single number changed looked like it was a typo, but that didn't matter because both numbers were not connected, completly useless no way of having a shower that morning. Also the kettle was dirty and the kettle lid had a crack in it that was probably dangerous.

Self

2/10

Poor

15 Sep 2025

Carl

Hair in my shower, bed was not comfortable. People living in the hotel. Smoking where you want to access rooms. The level of upkeep in the photos is not representative of how the hotel is currently.

Business

10/10

Exceptional

13 Sep 2025

Rosemary

Very friendly and comfortable

Friends_and_family Family

8/10

Excellent

11 Sep 2025

Simon

Decent room, clean and perfectly serviceable, plenty of hot water for showers. Much better than some of the reviews make you think. I guess it depends what you're used to?
Breakfast was good as well, cooked to order, served on a hot plate, decent quality and quantity. While I might not bring my wife here for a romantic weekend, I'd be more than happy to stay with mates or for a work trip, so will be back in future when I'm in the area.

Business

2/10

Poor

24 Aug 2025

K

Ergh... Avoid!!

The hotel made us give loads of personal data ahead of time (photos, driving license images etc) and gave a key code to access keys but there was a reception. There seemed to be a bar but it was pumping loud, awful music so we didn't investigate. The room was horrible, old and poorly maintained. It was horribly hot with weird poor quality furniture in odd places (they clearly wanted a wardrobe but had no space so it was up against the entrance door.) what a shame as the exterior was immaculate.

Friends_and_family Family

6/10

Pleasant

17 Aug 2025

Dominic

Very tired and out of date

The outside of the hotel is ok. Walking in and to reception we started to get an air of faded gradiour. Quality tiles but a feeling of it all being rather tired. We made our way to room 27 and found this was down a side corridor. The room was adequate but again felt very tired. Tiny flat screen TV about 18\"! Bathroom had some black mould in. Shower was an old electric one. Furniture dated.

Overall it just felt very 80's and needing to be smartened up. But it was adequate and the beds were comfy enough.

Breakfast was ok, nothing special, but again adequate. There was muesli, cornflakes. bran flakes and I think something else, jugs of orange and apple juice and a cooked option. The menu had kippers on it with a sticker over it, just indicative of the tired nature of the hotel.

This hotel needs bringing into the 21st century. I believe the current owner bought it 2-3 years ago but from what we saw hasn't invested in it. It's a shame as it could be much nicer, but probably needs a good but of investment in new bathrooms, decoration, carpets etc.

Friends_and_family Family

8/10

Excellent

16 Aug 2025

Bernard

A choice of dining options within easy walking distance. In spite of a somewhat run down appearance the Pinegrove offers great value accommodation with the essentials provided (comfortable beds, decent shower, TV, kettle with tea and coffee in the room).

Leisure Friends

4/10

Poor

09 Aug 2025

Julie

Family of 4 (adult children) stopped here for a night on our way to Edinburgh. The hotel was redesigned to a hotel in the 1980s from a historical building from the 1880s. Decor is original from both centuries. It is in need of major updates. However, beds were fine and shower worked ok. The walls are thin and we were happy our neighbors didn’t talk loud all night. I’d keep searching for another spot if I were you, but the stay here was adequate.

Leisure Family

10/10

Exceptional

06 Aug 2025

David

Staff are Great and very accommodating!

Very welcoming staff, who went out of their way to accommodate us with a late check-in and check out.
My children really enjoyed our stay in this cosy hotel in Carlisle!

2/10

Poor

23 Jul 2025

Shaun

Worsted hotel I’ve ever stopped in

I checked in on the 22nd,this hotel needs condemning holes in the wall shower that can only be described as a minging.
It felt overwhelming to spend any time in the room so I left within a hour and found a Days inn which was 100% more in keeping to how a hotel room should be,very disappointed with the experience and would not stay at this hotel ever again in the future.

Business

2/10

Poor

18 Jul 2025

James

Never stay here. Horrible.

From the start to the finish, this hotel is horrible. the receptionist kept saying the place was getting refurbed, but clearly we didnt get a refurbed room in the roof for a family of 3.
Smelt bad, looked bad, felt bad.
Didnt get to try the free breakfast as we couldnt get out of there fast enough, didnt want skirvy.
The shower had cobwebs within arms reach & on the ceiling above, we could clearly see 2 dead mice & a dead bird.

Friends_and_family Family

6/10

Pleasant

15 Jul 2025

Tania

Disappointing

Lovely big room and bed was very comfy. However, cleanliness let it down. We had someone elses towels left hanging on bathroom door and the bin was filthy inside.
Also, surprised no mattress protector.

Partner

6/10

Pleasant

11 Jul 2025

Stephen

.

Self

4/10

Poor

10 Jul 2025

David

Disappointing

Booked a single room. Very small, no table or chairs, bathroom and toilet across the landing, very dated and run down. Would not stay again.

Business

8/10

Excellent

06 Jul 2025

Verified traveler

Great value

The gentleman checking us in was super nice and hospitality. Breakfast was delicious, minus the instant coffee. Our family room was basic but had everything we needed. The shower was interesting to use.

Friends_and_family Family

4/10

Poor

19 Jun 2025

Julie

rooms had a smell and felt generally dirty

Business

2/10

Poor

14 Jun 2025

David

RIP off hotel, clearly double booked the room and failed to honour the booking with hotels.com that was made months in advance of the rat run the wall ultra marathon race. Profiteering….claimed to have no relationship with hotels.com, no evidence of the booking except on review I found an invite on the hotels.com messaging service for online checkin. This caused a great deal of stress for myself and my wife to find alternative accommodation in an over booked town. Luckily we found a pub, 25 minutes away……

Partner

10/10

Exceptional

01 Jun 2025

Gareth

Really friendly excellent staff, who were very helpful.

Self

8/10

Excellent

30 May 2025

Ryan

Staff were very polite, but the breakfast was average and a little greasy, but they were very attentive. The facilities were very dated and our window didn't shut properly and there was not another room for us to go to, not a massive issue in the end though as it was pretty quiet outside. Overall was a pleasant stay and would stay again, I would recommend maybe some uniforms and some modernising of the rooms though and maybe purchase something that cooks with less fat as well.

Leisure Family_with_children

8/10

Excellent

26 May 2025

Mustaq

Very good customer service
But outdated building
Overall is food

Friends_and_family Family

6/10

Pleasant

21 May 2025

Sonia

Too noisy. Yelling from next door. Good value for money breakfast.

4/10

Poor

19 Apr 2025

Roxanne

I would not stay again very Dirty on staircase and no milk in the room and pipes keep Banging

Partner

8/10

Excellent

19 Apr 2025

James

A no nonsense property. It's exactly what's needed, wifi, shower and a kettle.

Business_and_leisure Self

2/10

Poor

19 Apr 2025

gowcikan

Unsatisfied

Very poor service. Room is very dusty and toilet shower broken and very inadequate flow of water.
Not the room they showed in the online.
Lot of out side noices

Partner

10/10

Exceptional

13 Apr 2025

Julia

Everyone was so kind, and I can't wait to see what they do with the improvements! I will be back.

Leisure

8/10

Excellent

24 Mar 2025

Howard

Friendly overnight stay in Carlisle

Old building with character in a good position on main road going into Carlisle from South with good parking. Very friendly and helpful staff and excellent value for money. Good sized room but not much furniture

Self

10/10

Exceptional

09 Mar 2025

Frances

I enjoyed my stay.
Helpful staff.

8/10

Excellent

03 Mar 2025

billy

the service was ok but the overall decour and furniture
so outdated and im a slim built man and the shower
space was just way too small

Leisure Self

2/10

Poor

26 Feb 2025

dean

Worst hotel ever

Could not check no answer

2/10

Poor

09 Feb 2025

Karl

They never even allowed me access

Self

6/10

Pleasant

03 Feb 2025

Richard

Served a purpose and was appropriate value for money considering the cost.

Leisure Self

10/10

Exceptional

02 Feb 2025

Kim

Hotel with character

On the whole we really enjoyed the stay at this hotel and would probably stay here again as very convenient for match visits to Brunton Park. Breakfast was delicious. Bed was a bit hard for our liking and there wasnt a hairdrier. Staff were welcoming and friendly.

Partner

6/10

Pleasant

22 Dec 2024

Helen

Got what I paid for

Was clean enough, basic hotel room.
Bed was comfortable, only one flimsy pillow though.
Met my needs just for a peaceful nights sleep.

Self

2/10

Poor

01 Dec 2024

Verified traveler

Dystopian. Do not book. Filthy hole.

Shocking. Arrived to the ‘girl’ slumped in her chair on her phone and couldn’t care a less. Handed me my keys and told me room 4.

Room 4 freezing cold, window left open and damp. A tiny water radiator heater to plug into the wall which had only just warmed the room by morning. The room and bathroom were filthy. The shower head was broken and mould all over the walls. The furniture was shabby, the bed base was disgusting and filthy, carpets filthy and sticky. Hairdryer sparked green sparks, made loud noises and died, so I was left with wet hair. I had to sleep in my coat to stay warm. The building is falling apart and is filthy inside and out. There are cracks in the ceiling with water ingress and dodgy electrical wiring held together with tape. The breakfast was ok. Another guest had to let staff know I’d arrived for breakfast and the same girl from the night before arrived and was on her phone the entire sitting. Had I not travelled 9 hours, I would have left and found somewhere else. Seriously Hotels.com this place should not be listed. It is distopian. I know it was cheap but the basic human needs were not met.

Self

2/10

Poor

21 Nov 2024

Christopher

Not the best place .. is being nicely

Business

10/10

Exceptional

15 Nov 2024

Christopher

Great value for money, convenient location

Business_and_leisure Self

10/10

Exceptional

09 Sep 2024

allan

Easy to find and next a bus stop for going into town.

Business Pet

8/10

Excellent

04 Sep 2024

David

Reception was great very friendly and helpful. Rooms are very basic, but there is a lot of ambient noise from other rooms upstairs and neighbouring rooms. Generally, the building is tired both internally and externally. I was woken a couple of times in the night by very noisy neighbours and unfortunately you can hear the use of other bathrooms in neighbouring rooms which is rather unpleasant.

Business

6/10

Pleasant

29 Aug 2024

Bidhin

Average and noisy from next door bathroom and no hand shower only bath tub

6/10

Pleasant

26 Aug 2024

Simon

Arrived late but able to access room without a problem. Stayed for two nights in a reasonably comfortable room but, despite request after the first night, had no TV remote. However an excellent breakfast that was very welcome. Might stay again if in the area.

Business

8/10

Excellent

25 Aug 2024

Dave

I found this place as needed somewhere at last minute. It was almost half the price of a premier inn or travelodge but still had everything you get in one of them. Slept really well. Courtesy call from hotel as it was getting close to 11pm and I hadn’t checked in. I’d stay again.

6/10

Pleasant

21 Aug 2024

HEI YEUNG

poor WiFi connection

Leisure Family

2/10

Poor

21 Jul 2024

Tina

We arrived to be shown through to the back of the property. Several mattresses leaned against the back wall of what was referred to as 'the cottage'. We were left to discover the room for ourselves. Tape held the rusty shower together. The room was barely bigger than the double bed. The chair was ripped. Bumps to the walls. Holes to the desk. This room is definately not advertised on their website. We were refused a refund if we complained to Expedia. Avoid!

Leisure Family

8/10

Excellent

12 Jul 2024

Miriam

Room was clean, bed was comfortable. Staff were very friendly

Leisure Pet

2/10

Poor

13 Jun 2024

Michael

Disgusting

This place is a dirty disgusting disgrace ! Absolutely filthy conditions throughout room and bathroom complained to reception my room was filthy she didnt ask what the problem was or apologise for any inconvenience or attempted excuses ....here take the keys to room 16 instead ....just as filthy and disgusting unfortunately i had to get straight to site to work out of hours and had no time to find anywhere ekse to stay that i could of checked into in the early hours so i was stuck in this big of eternal stench. Avoid at all costs its a health hazard and im suprised hotels/expedia pronote this hotel

Business

2/10

Poor

12 Jun 2024

Gererd

You get what you pay for

I suppose you get what you pay for. The place was filthy. Seen better days

Friends_and_family Friends

2/10

Poor

02 Jun 2024

James

Eww

Terrible. Dilapidated. Worn. Dirty. Smelly. Wife and kids refused to take a shower and no way we were taking a chance on breakfast. Saving grace- it was only a 1 night stay.

Friends_and_family Family

2/10

Poor

21 May 2024

Sara

Terrible rooms

The rooms had the wallpaper. Paint peeling off the walls, the mattress had springs coming through and there was mould in the bathrooms around the showers.

Business

4/10

Poor

14 Jan 2024

Richard

Basic hotel, pay for what u get.

Good Brekky!
You could purchase a hi-viz jacket from the tent outside..
Good location and a nice restaurant next door

Friends_and_family Family

6/10

Pleasant

21 Nov 2023

Darren

Well the property was in a desired location for my wifes graduation the day after arrival that was a easy 5 min drive down the road thats about as good as it got the room was a bit dated in urgent need or updating there was a few things wrong in the room that i wont go into the breakfast was good the bed was good enough for the night sleep we both needed a shower in the morning but was always going hot and cold but we managed so like i said it was in a convenient location so we were prepared to let the small stuff not bother us we arrived at 8.30pm and left at 10 am the next day so in a nut shell probably wouldnt go back unless the property went through a good update.

Leisure Partner

10/10

Exceptional

19 Nov 2023

Les

Was a great stay and shops restaurants easy access

10/10

Exceptional

22 Sep 2023

Catherine

Absolutely gorgeous property, so quiet, spacious and clean. And beautiful food options at pub across the road. Wonderful experience

2/10

Poor

07 Sep 2023

Pamela

Avoid!

Booked to stay here in June but had to rearrange due to a bereavement. I now need to cancel the booking so contacted the hotel. The staff/owner said to contact Expedia but I booked through Hotels.com so I contacted them instead. They spoke to the owner multiple times who has refused to cancel the booking. I have contacted the owner direct via text message asking why they are refusing to cancel the booking and why they feel they can still charge me. They have read the message but refuse to answer. Avoid like the plague.

Partner

8/10

Excellent

30 Aug 2023

Amanda

The hotel was clean and cosy. The decor could do with a little attention. The staff, especially the gentleman were excellent. The main bathroom light and the bed side wall light were not working and an electrician was not available so the three of us and our dog were all given free breakfasts. We had a bedside lamp and a more than suitable morror light in the bathroom. I would definitely recommend and would stay there again. Our little fur baby was treated like a king!

Leisure Pet

2/10

Poor

17 Aug 2023

Robbie

The rooms were dirty and facilities were also dirty.
The lights in the bathrooms were not working
the dust was thick and the rooms were grubby
The shower was also dirty
Probably one of the worst hotels ive ever stayed in
They offered rooms for free the follwing week and id rather pay and stay else where . Considering it cost £720.00 it was disgusting

Business

4/10

Poor

08 Aug 2023

Mark

Arrived at property from hospital after seeing daughter in HTC at 10pm. Couldnt get into hotel and guest let me in.
Had paid for Family room and was given a twin single room. Bed was at a slant and tipping me out.
All i needed was sleep and food. What i got was overcharged and more stress. Im not.a usual.complainer. Sorry.

6/10

Pleasant

10 Jul 2023

Tracey

Dated hotel with shabby carpets, bathrooms and decoration. Owner is new so hopefully will be refurbishing this in due course.

Partner

8/10

Excellent

08 Jun 2023

Stephen

Poor choice at breakfast. Room was clean

Leisure Self

6/10

Pleasant

28 May 2023

Michael

It was ok. Needs updating.

Leisure Friends

10/10

Exceptional

01 May 2023

Karen

Karen Marsden

The hotel was very welcoming. Staff went above & beyond nothing was any trouble to them. Hotel & rooms were very clean. Bedding smelt lovely. Would stay there again

Partner

10/10

Exceptional

29 Apr 2023

Kenneth

Great location, friendly staff, lots of places to eat, beautiful area to walk about. Great breakfast. There is something about the old pubs that chain hotels cannot duplicate. I would stay again.

Leisure Family

8/10

Excellent

28 Mar 2023

Helene

Sadly very limited dinner dining for which there was a very long wait. It was disappointing.
Breakfast was very very basic.

2/10

Poor

09 Mar 2023

Steven

Really Poor

You get what you pay for, a roof over my head for the night. The room was awful and certainly not clean or warm. It had a smell , sorry to say I felt dirty when I left, the carpet must have been 25 years old, just crap. The guy on reception was nice, the only positive. The building is fab and is in desperate need of some tlc inside and out. I wont be back, shame was some investment it would be fab.

Business

8/10

Excellent

06 Mar 2023

Verified traveler

Great value hotel

very clean, efficient and friendly

Friends_and_family Friends

10/10

Exceptional

06 Feb 2023

Ian