Name: Carlisle Station Hotel Sure Collection by BW
Address: Court Square, Carlisle, CA1 1QY, GB

2/10

Poor

03 Aug 2026

Keith

Next to a pub open till 3am blaring music, no sleep

8/10

Excellent

01 Aug 2026

Gillian

Needs a refurb but for the price it was fine. All staff very pleasant and the room spotless. Bar was closed for a while due to a technical issue and the lift not working but other than that, all good.

10/10

Exceptional

27 Jul 2026

Marie-Claude

Paisible et belle chambre

6/10

Pleasant

26 Jul 2026

John

Overall we had a pleasant day. A few things let it down. Number one was the left was permanently out of action. Could only be operated by a member of staff, so if you're on the third floor, it's a bit of a hike for the bad knee.
Number two. We had a double room with the bed was pushed into a corner against the wall so one of us had to climb over the other to get out of the bed. Very inconvenient in the middle of the night.
Night number 3. Out of 5 days our room was never serviced once even though you leave the sign on the door for the room to be surfaced. So it's down three floors to get fresh coffee, tea, milk and even if you want your cups cleaned you have to go to reception plus the most important toilet roll.
Twice I spoke to a nice lady on reception who promised me the following day our rooms would be surfaced but nothing happened. Not asking for the bedding or towels to be changed. Just simply refreshment of the compliments and clean cups but that was too much trouble.
Basically it's just a cheap hotel that is suited for one night stays.

8/10

Excellent

14 Jul 2026

neil

Very central and easy parking

Self

4/10

Poor

10 Jul 2026

Ben

This place is very old, decent location for me but it wasn’t a comfortable stay. I couldn’t believe the rate I paid considering the types of hotels I stay at this was not good value for money.

Self

4/10

Poor

08 Jul 2026

Tony

It is so tired, the curtains are hanging off the rails, bath enamel is chipped, taps are loose, no water bottles in the room, the lift didn’t work and they don’t do food apart from breakfast, which we weren’t told about until arrival. No great shakes as if it’s like the rest of the place! Probably worth avoiding if you can.

Partner

6/10

Pleasant

07 Jul 2026

kenneth

Lift not on

4/10

Poor

02 Jul 2026

Reece

I personally would not stay here again BW need to invest some money into this place

6/10

Pleasant

01 Jul 2026

Brenda

I unfortunately couldn’t make it…so my husband went himself…he said hotel is centrally located for all touristy things…it’s right next to the train station also

Self

6/10

Pleasant

30 Jun 2026

James

Lift not working during or stay,,but staff operated it manually.

Partner

8/10

Excellent

29 Jun 2026

Margaret

Staff are so so friendly they go above and beyond for you nothing is a bother to them, stayed before and will definitely be returning.

Friends

10/10

Exceptional

21 Jun 2026

Vivek

Great hotel. Good interiors and feels luxurious but within a not so crazy price range....

Self

6/10

Pleasant

19 Jun 2026

sherree

This hotel is old and tired. When I arrived, I was informed that the elevator was out for four weeks minimum. Since I had three bags and a pram plus limited mobility, I was very upset. To the staff's credit, they took me up in the service elevator but I still had to walk up and down many stairs everytime I left my room. This hotel is horribly noisy either from the bar next door or the roof beer garden across the alley and the glass bin filling and emptying is so loud!!! The carpet is torn and worn and the bathroom floor tile is disgusting, the curtains are falling off the rods and the paint is peeling off the windows.

It is well located for train and bus and shopping and the breakfast is good. The hotel should consider some serious renovations which would pay for themselves pretty quickly. The saving grace of this hotel is its staff. They were fabulous!

Self

2/10

Poor

16 Jun 2026

moira

Unable to stay as the hotel had a lack of water issue so had to close the hotel the staff were fab and got us other hotels to stay just a bit of inconvenience .

4/10

Poor

14 Jun 2026

Ian

No lift(seemingly not the first time) .dirty stained carpet in the room.rotting bathroom window.mould stained sills..antiquated bathroom.supposedly an upgraded room.would not like to have been in an ordinary room
Not for me wont be back

Partner

4/10

Poor

07 Jun 2026

Denise

The elevator was broken. The first room I was given smelled like urine and the windows were painted shut, so there was no air. My second room was much better, but the shower stopped running midway through. I had to use the hot and cold faucets in the tub to rinse off. The staff was pleasant.

10/10

Exceptional

07 Jun 2026

James

Room nice and quiet pity lift was not working

Partner

10/10

Exceptional

07 Jun 2026

Alan

Clean room and tidy appearance. Comfortable bed and quiet
Very handy for the station!

Self

4/10

Poor

05 Jun 2026

David

I upgraded my room which put us in a larger room on the front of the hotel. It was a bank holiday weekend and hot. We had to open our windows as there is no air conditioning. This was the downfall of our stay. The local bars had blaring music going until 02:00 and then across the road from the hotel is a taxi rank so we then had all the noise of the revellers attempting to get taxis. We did not get a wink of sleep until around 03:00. Then at 06:00 the council came round with road sweepers and guys with leaf blowers making a real racket. So our stay gave us around 3 hours of sleep. Now this outside noise is not the hotel's fault but they could have warned us because if they had we would not have accepted this room. I did ring down to reception at around 01:30 but they said they were fully booked so could not move us. In the morning I naturally went to reception and made my complaint. Their initial response was that this was not their fault. I said that they could alleviate this with noise reduction glazing, air conditioning etc. We cannot do any of this was their reply because the building is listed. Well this is not the case as unknown to them my wife works in the insurance industry as a surveyor and can be classed as an expert on this matter.
Natalie looked after our complaint and offered us 2 free breakfasts and money off. I was not happy with this and asked for 50% off. Natalie sorted this and followed us up on the phone so well done to her

Partner

10/10

Exceptional

04 Jun 2026

Manuel

Very friendly and helpful front desk staff (Donna) we got allocated our favourite room. Definitely recommend this hotel for a day/night out in Carlisle, and next door to the train station too, but you wouldn’t believe it as there was no noise at all in the bedroom. ❤️

Partner

10/10

Exceptional

03 Jun 2026

Paul

Right next to the station but not too noisy, large comfortable room, friendly staff, rather better than we expected. Lift wasn't working though.

6/10

Pleasant

26 May 2026

Sharon

Disappointed with the standard of my room. I had the opportunity to upgrade from a standard room to an executive room. I have previously stayed in a standard room before, but I really struggled to see the different between a standard and an upgraded executive room. The bathroom was extremely outdated and the woodwork panelling was pretty poor. The carpets were threadbare, and on closer inspection, I could see a white creepy crawly coming from the carpet. I really wish I hadn't upgraded

Business

10/10

Exceptional

24 May 2026

Carlos

Perfect location next to the train station. Even facing the station my room was super quiet.

Business

8/10

Excellent

20 May 2026

Bernadette

Friendly staff and nice quiet room (which was surprising as it's right next to the station). Hotel is, in a great location a couple of minutes walk from the cathedral and the castle is, literally across the road!

4/10

Poor

20 May 2026

Jonathan

I ended up avoiding breakfast.

Self

6/10

Pleasant

14 May 2026

Finlay

The location was great. The room was ok for a night However I could hear everything from the room next door and out in the hall. I think the rooms next door was worse because it appears to be a joining room. The bed was apparently a double but there is no way you could fit 2 people in there comfortably. There was quite a bit of wear and tear in the bathtub (big chips out of the enamel and the whole bathroom could do with a revamp. Breakfast was great. Bit of a downside that they don’t do dinner meals (wasted opportunity) but there is a really good whetherspoons restaurant just around the corner.

Self

10/10

Exceptional

05 May 2026

Christopher

A welcoming and helpful check-in at this stunning Victorian hotel right next to the train station and shops. The rooms were spotlessly clean and cosy with comfy beds, full of amenities. The staff were friendly. Thanks again! (also for storing my mountain bike) :)

Self

10/10

Exceptional

04 May 2026

Sue

Really comfy room and next to the train station so great

Self

10/10

Exceptional

28 Apr 2026

Catherine

Very good stay, nice clean room. Breakfast was excellent choices. Enjoyed our stay. Thank you.

Partner

10/10

Exceptional

27 Apr 2026

Andrew

Plenty to choose for breakfast staff very helpful rooms were spotless and very comfortable beds

Friends

6/10

Pleasant

08 Apr 2026

John

Staff were overall unhappy looking, and certainly not welcoming. I'm also disappointed that there was no food offer available. The bar no longer serves food and the restaurant appeared closed. On the plus side, the wifi is fast and reliable.

Friends

10/10

Exceptional

05 Apr 2026

William

Room clean and warm with clean towels and very comfortable bed, just needs a coat of paint to brighten it up, staff were excellent and breakfast very good, never had a car so parking not applicable , to be honest I would stay again but they really need the painters in

Friends_and_family Friends

10/10

Exceptional

05 Apr 2026

Sharon

Being so close to the station was ideal as we travelled by train. The hotel was clean and seemed to be newly refurbished. There was an ace Indian called Shaha just a couple of walk away. The wetherspoons round the corner called Wiiliam Rufus was also clean and friendly.

Partner

8/10

Excellent

04 Apr 2026

Joan

Bar was fine got 10% of drinks if u were a guest staff were all very nice breakfast wasnt the best but that was my opinion had better

Partner

10/10

Exceptional

30 Mar 2026

Darren

Room was big as was the bathroom. Was clean and staff were very friendly

Partner

8/10

Excellent

30 Mar 2026

Margaret

Excellent choice at breakfast. Cooked and presented very well.
Very spacious clean twin room .
Staff very professional and pleasant.

Friends

6/10

Pleasant

27 Mar 2026

sherree

Rooms are shabby all round but the curtains were falling of the rods, the windows were in a sad state and the bathtub was awful. My room looked directly onto an alley full of commercial garbage bins and a rooftop bar was directly across from the window. The tv remote had no back and was held together with duct tape.

Self

10/10

Exceptional

25 Mar 2026

Ian

Travelled by train so very convenient being a few feet from the railway station. With friends so asked for a room near by receptionist a bit off with we're busy and full no apologies. Rooms clean and comfortable. Breakfast nice with good variety. Would stay again in the future.

Friends

10/10

Exceptional

23 Mar 2026

Simon

Parking was easy. Very nice rooms for the price and a convivial bar.

Self

10/10

Exceptional

23 Mar 2026

Robert

Plenty of shops, bars etc

Friends

8/10

Excellent

22 Mar 2026

Joanne

Clean room
Nice staff
Great location

Partner

10/10

Exceptional

17 Mar 2026

Robert

Ideal situation

8/10

Excellent

05 Mar 2026

alyson

N/A

Partner

10/10

Exceptional

02 Mar 2026

stephen

Lovely hotel, relaxed, clean, comfortable bed, perfectly located, will be back!!

8/10

Excellent

28 Feb 2026

Emyr

Clean room, attentive staff, good value breakfast, comfy bed, good location, room a bit noisy from what sounded like an extractor fan but wearing ear plugs sorted that!,

Partner

10/10

Exceptional

28 Feb 2026

Manuel

Very convenient next to Carlisle train station and all amenities. Front desk staff very professional and friendly (Natalie). Would definitely recommend.

Partner

10/10

Exceptional

27 Feb 2026

geoffrey

Friendly staff nice bar area. Quite. Easy to get to

Partner

10/10

Exceptional

23 Feb 2026

John

Very polite staff. Explained everything well. Allowed me an early checkin as room was ready.

10/10

Exceptional

22 Feb 2026

Phillip

Cheap hotel and, for the money, it’s great.

10/10

Exceptional

22 Feb 2026

David

Room was spotless & staff were friendly & helpful.

8/10

Excellent

20 Feb 2026

M

Theroom was clean & tidy.

Partner

10/10

Exceptional

17 Feb 2026

Patrick

Great hotel, great location & so close to the station for easy access. Staff very helpful & couteous.

8/10

Excellent

17 Feb 2026

kenneth

All staff where good

4/10

Poor

16 Feb 2026

Sophie

Staff were perfect no fault at all with how they treated us, however the room had cracks on the skirting boards, dirt and a random plug under the bed and the bathroom door would not lock at all

10/10

Exceptional

15 Feb 2026

Manuel

The front desk staff - Donna - was very caring and friendly. You don’t get this special service even in a 5 star hotel.

10/10

Exceptional

13 Feb 2026

Gillian

Everywhere was very Clean, room.was lovejy and warm, staff were very pleasant, breakfast was great. Great loaction, cant fault the hotel. Great value, will certainly stay again when visiting Carlisle

Partner

6/10

Pleasant

07 Feb 2026

Cara

Having read some of the previous reviews, I arrived with managed expectations. On the pro side, the staff were very friendly, the location very convenient and surprisingly quiet, and the bed comfortable. On the con side, the carpet and furniture (and even the floor boards) were worn, the bathroom was cold, and the shower confusing. It looks like some of the other rooms have been renovated, so with a little extra care, this could be a nice place to stay.

8/10

Excellent

01 Feb 2026

Paul

Good location, dated facilities but clean and decent.

Leisure Partner

8/10

Excellent

27 Jan 2026

Derek

Central location

10/10

Exceptional

24 Jan 2026

Yvonne

Friendly reception staff, room very clean and comfortable, good nights sleep

10/10

Exceptional

18 Jan 2026

Pamela

Great size of room and quiet too....lovely clean smell .....staff very helpful will stay again.....

Partner

8/10

Excellent

17 Jan 2026

David

A central location in the City. The hotel is close to the rail station. The twin room was comfortable.
The standout feature was the friendly and helpful staff.

Friends_and_family Friends

10/10

Exceptional

10 Jan 2026

Paul

Clean and comfortable

Self

6/10

Pleasant

07 Jan 2026

Irene

Nice room lovely staff

Self

8/10

Excellent

04 Jan 2026

Danny

Exactly what I expected for the price paid.
Friendly staff and comfortable room.

10/10

Exceptional

02 Jan 2026

A C

We booked an executive room which was fabulous, huge clean room with excellent facilities.

Partner

10/10

Exceptional

02 Jan 2026

nicola

Everything was good about hotel maybe the only thing was our heating didnt work in room but we did have a heater that plugs in socket so that kept the room cosy, it was central to all shops and bars, staff lovely. Will be back to visit again xx

Leisure Partner

10/10

Exceptional

02 Jan 2026

Nicholas

Great location for Botchergate pubs
Rooms are tired
Great price

Self

10/10

Exceptional

01 Jan 2026

Donna

Great room. Friendly staff

Self

2/10

Poor

30 Dec 2025

Craig

Ended up getting room 115 & the outside was extremely noisy with people shouting outside from the bar. I telephoned reception to be moved to another room & was told that was not possible due to being fully booked. Toilet chain would not flush. When I handed the key back to receptionist upon checking out I was asked how was your stay. I explained the situation & was told it would be looked into. Still waiting…

Leisure Self

8/10

Excellent

28 Dec 2025

Clare

Everything was clean and comfortable. Entrance hall/reception is really lovely. The room and corridors are a little tired looking.
I expected to hear alot of noise as next door to railway station but was lovely and quiet

Leisure Partner

10/10

Exceptional

27 Dec 2025

Jennifer

X

Partner

10/10

Exceptional

26 Dec 2025

Carole

Considering building is old, the room was very comfortablr

6/10

Pleasant

26 Dec 2025

David

The hotel staff were lovely.The hotel nice and clean. We stayed over Christmas, including Christmas Eve and Christmas Day. We were on the second floor and EVERY morning at 5.30 the noise from an outside bin waggon/ bottle wagon woke us up, it was horrendous and went on for 25 mins! Not the best way to start Christmas Day Especially as this was my first Christmas not working for over 10 years not caring for terminally ill people. I did mention this to the receptionist and the fact since I have read similar reviews about certain rooms, her reply was we can not help outside noise. I understand that but if you know the issue.. why book them out to customers? Especially over Christmas? I guess I was the unlucky guest this time! 5.30 for three days running and no sleep is no Christmas spirit.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Anne

Staff are always friendly and helpful. They remembered me from a previous visit.
Rooms are clean, well presented and accessible (lift).
Hotel is right outside the station, and a short distance from the centre of town.
Breakfast offers continental or full English (best bacon ever).
Loved playing solitaire in the bar - small selection of games/packs of cards available.
Lovely place to stay. Highly recommended.

8/10

Excellent

18 Dec 2025

geoffrey

Friendly staff handy for the train station .not much room in toilet with shower but bedroom was nicc and big

Partner

10/10

Exceptional

29 Nov 2025

Lesley

Very friendly staff; very welcoming at check in and were helpful when we asked to leave our cases/bags after check out.
The room was clean (3rd floor) and had everything we needed. The bathroom was a tad dated but obviously due to the age of the hotel. We stayed mid week so no problems with noise etc. The hotel is ideally sited within 2 min walk from the station. Would definitely stay here again.

Friends_and_family Family

6/10

Pleasant

29 Nov 2025

Angella

Hotel bathrooms need refurb really neglected with patching up
Bed very uncomfortable two mattresses zipped together to form a double bed but both significant different heights. Kept waking up as it feels as though about to fall off bed as you go from one level to another.
Won’t use again

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

AMAR A

Nice standard basic comfortable a conveniently located hotel. Just outside to Carlisle station, within 10-15 minutes walk to city centre .

Partner

10/10

Exceptional

24 Nov 2025

Fiona

Our rooms were very clean, spacious, warm & cosy & the breakfast was excellent.lots of choices, properly cooked & delicious. Staff were all friendly & courteous. All in all a true Cumbrian wellcome

Leisure Family

10/10

Exceptional

21 Nov 2025

Aileen

Value for money, very central, quiet, clean. Friebly staff

Partner

10/10

Exceptional

21 Nov 2025

Elaine

Large clean room , friendly staff

Friends_and_family Friends

10/10

Exceptional

12 Nov 2025

James

Great hotel in a fantastic location for the city and train station. Staff were friendly and very helpful. The ladies on reception made a real difference by leaving my boy sweets whilst we were out due to him missing out on trick or treating. Will definitely be back again

Leisure Family_with_children

10/10

Exceptional

03 Nov 2025

Julie

Most enjoyable stay

Partner

8/10

Excellent

03 Nov 2025

SHIRLEY

Great staff. Parking £12 for 24hrs

Partner

8/10

Excellent

03 Nov 2025

Felix

The staff were nice, great location. Room was a bit bare and showing it's age

Partner

6/10

Pleasant

01 Nov 2025

dale

The windows need to be double glazed to help stop the noise from outside

Business

10/10

Exceptional

01 Nov 2025

Amanda

Clean comfortable hotel, perfect location to catch the early train

6/10

Pleasant

31 Oct 2025

M

Did not have breakfast. With the price being charged thought it was outrageous that you have to pay extra.
The room was dated. Some of the furniture looked old & out of place. Walked into a small chest of drawers that sticking out further than the wall, walked into the edge of the tv twice. Bathroom really out dated

Self

6/10

Pleasant

30 Oct 2025

antony

Room are starting to look tired and could do with a revamp

Friends_and_family Friends

2/10

Poor

26 Oct 2025

Patricia

This hotel has a lot of cobwebs in the bedroom’s light fixtures. The room was extremely hot. We were told to open the window but, even doing that did not cool the room and let all of the railroad and street noise in.
The door to our room stuck every time we tried to open it. We had to use shoulder force to open it.
Not good for older people.

Leisure Partner

8/10

Excellent

17 Oct 2025

Dallas

Easy to get to Taco Bell from here. The floors creaked a lot in the room though.

Leisure Self

6/10

Pleasant

06 Oct 2025

David

This has obviously has money spent on updating since I last stayed here.
Was very impressed that they had a promotion about not changing Towels and you get a free drink.

Service was just about Average reported TV not working and Window stuck open and nobody dealt with it in three days.
Checking out got attitude from reception and when asked to buy was told bar was closed as I was now non guest (by same lady foing my check out.

Self

8/10

Excellent

05 Oct 2025

Shirley

The location was excellent for us due to traveling by train, as it was right outside the station. The two ladies at the front desk were amazing and had a good sense of humour. Our room looked out to an amazing view of the Citadel. The beds were really comfortable and big for twins. The breakfast was great.Walking distance to shopping was convenient. I just wish we would have booked extra nights here. The only downside was the bathroom, as it was in need of some repair.

8/10

Excellent

03 Oct 2025

William

Clean, large rooms

Leisure Family

10/10

Exceptional

18 Sep 2025

Katie

The hotel was easy to find and convenient for my late arrival

Leisure Self

8/10

Excellent

15 Sep 2025

Kevin

The property is somewhat run down, the window frames were very tatty and our shower control was cracked (although still working)

6/10

Pleasant

15 Sep 2025

Agnes

Cheap stay but beware very noisy

Reasonable price
Centrally located

Sleep not great
Pillows not comfortable too hard both types
Dray barrel change clanging early hours for two hours

Friends_and_family Family

4/10

Poor

07 Sep 2025

Steve

Go somewhere else!

Room adequate but was internal with no view, Bathroom small and had no hot water for shower in evening. Breakfast was buffet style and absolute disaster with staff not refilling food and had to be asked to do so as there were empty trays with nothing to choose from. When they did eventually refill, the bacon and sausage were cold. Very disappointing overall as this was for a birthday treat. :(

Partner