Name: Karaksa Hotel Tokyo Station
Address: Yaesu 1 105 14, Tokyo, 103-0028, JP

10/10

Exceptional

31 Jul 2026

HUI

Good location, clean room and friendly staff.

10/10

Exceptional

30 Jul 2026

Vanessa

The staff were very polite and helpful. Our room was very clean. We appreciate the PJs and skincare provided. The welcome drinks and snacks were a nice treat for us as well. Thank you so much Karaksa Hotel Tokyo for making our stay in Tokyo very memorable. We will definitely recommend this hotel to our family and friends. Mata aimashou.
❤️

10/10

Exceptional

29 Jul 2026

Wai Man Emmy

The location of this hotel is excellent. It is only an 8-minute walk to Tokyo Station, which made our trips to other cities much easier and more convenient.

The hotel offers welcome drinks after 3:00 p.m., which was a nice touch for guests. We arrived very early in the morning at around 5:00 a.m. and left our luggage at the lobby before heading out. When we returned later for check-in, our luggage had already been delivered to our room, which was a thoughtful and convenient service.

The room was spacious enough for our family of four. However, the air-conditioning vents were positioned directly above our heads, causing cool air to blow directly onto us while sleeping, which was quite uncomfortable.

Although the hotel is around seven years old, it is very well maintained and clean. The hotel also provides washing machines, which were convenient to use. We did not have much difficulty finding an available machine or waiting in line, and the laundry process was smooth.

The staff were friendly and helpful, and their English was clear and easy to understand, making communication simple and comfortable throughout our stay.

Overall, the hotel's excellent location, helpful staff, comfortable room size, and convenient services made it a great choice for our Tokyo stay.

Family_with_children

10/10

Exceptional

29 Jul 2026

Vikas

The location is ideal as it is just 5 mins walk from Tokyo station and 15 mins walk to Ginza area for shopping. The hotel has all the facilities with free drinks and snacks and sleeping suits.. the staff is super helpful and can converse in English.. Breakfast is very basic though..

6/10

Pleasant

27 Jul 2026

Benoit

To small of a room for the price. The shower et washroom was so small, it was difficulte to take a shower with the door close.

10/10

Exceptional

26 Jul 2026

Haruko

Great location. Staff was kind and helpful.

Self

10/10

Exceptional

25 Jul 2026

Yuk

Convenient, clean and safe.

10/10

Exceptional

22 Jul 2026

Soo Jeong

All good. satisfied

10/10

Exceptional

22 Jul 2026

Sandra

We were very warmly welcomed on arrival. Front desk staff were very friendly and helpful. Our room was not overly big but comfortable. Shampoo, conditioner, body wash, hand soap, room spray were all supplied as well as pyjamas and slippers
There was a small fridge in our room with a complimentary bottle of water per person every day of our stay. Ice was available on the 4th floor. In the foyer you could get free tea, coffee, soft drink and snacks. The caramel donuts were delicious. Complimentary toiletries too and fans for the hot weather
The hotel is a short walk from Tokyo Station as well as the subway. We would definitely stay again if we visit Japan

Partner

10/10

Exceptional

21 Jul 2026

Allan

Karaksa Hotel Tokyo Station is a very clean, affordable, and the staff were amazing, courteous, professional, helpful, and speaks English too. The room we stayed at was clean, the bed was made up daily, the restroom amenities and bidet are awesome! There is washer/dryer on the premises. The staff was helpful and even lent us umbrellas when it was raining. The A/C was strong enough to cool the room on a hot day.

It is centrally located between Tokyo Station and Nihombashi station which made our travel from different parts of Tokyo so much easy and less stressful. The hotel is walking distance (5-10 minutes) from different convenience stores and restaurants which gave us many options to choose from. We would DEFINITELY return to this hotel the next time we visit Tokyo. Maybe next year :-)

Family_with_children

8/10

Excellent

20 Jul 2026

Jasmine

Thanks! A good stay!

Friends

8/10

Excellent

19 Jul 2026

Eiginia

The location is awesome. Room was small for 3 people but very clean & bathroom setup was very functional; shower separate from water closet (toilet). Staff was very friendly & gave us the option to check in early which we needed as we had a long night flight.

Friends

10/10

Exceptional

18 Jul 2026

Sally

Super convenient location near Tokyo train station. Plenty of restaurants and convenience stores nearby. Rooms super clean, comfy beds. Helpful staff. Would recommend this hotel.

Family

10/10

Exceptional

17 Jul 2026

Ji Hye

It was a nice stay right in front of the Tokyo station.

Friends_and_family Family

8/10

Excellent

17 Jul 2026

Antonia

Room was a little small but we were only there a night so it was fine

Partner

10/10

Exceptional

15 Jul 2026

Libby

AMAZING location. Opposite Tokyo train Station - hub for lots of lines. Close to Nihonbashi train station too and even closer to Airport limousine bus coach. Stayed with my 2 autistic teens in 3 bed room. Super clean, comfortable and staff were super friendly and helpful. Couldn’t fault the hotel.

10/10

Exceptional

14 Jul 2026

Doug

Great location and great value

Family_with_children

10/10

Exceptional

14 Jul 2026

Judd

Nice location and clean hotel

Family_with_children

10/10

Exceptional

14 Jul 2026

A SAO

Clean room

Family_with_children

10/10

Exceptional

13 Jul 2026

Phaknapatsphorn

Love the hotel! Easy walk to and from Tokyo station and Yeasu Tekko building airport bus stop which is just few minutes away. Friendly staff. We did enjoy welcome drink and snacks next to the reception. Highly recommend!

Partner

10/10

Exceptional

12 Jul 2026

Katrina

Staff was very nice and the room was clean.

Family

6/10

Pleasant

11 Jul 2026

Carlos

The bathroom was particularly small and uncomfortable

Friends_and_family Family

8/10

Excellent

10 Jul 2026

Man Wai

Room is clean and the location is best for Tokyo station.

Family

2/10

Poor

08 Jul 2026

Farhad

This place is not a proper hotel. It is a very cheap and unpleasant inn. I don’t understand how this place has 9.4 rating in Expedia. It was the worst place I have ever been.don’t fooled by the photos and advertisements. My experience was really disappointing.it doesn’t have even restaurants for breakfast. The rooms smell bad and are extremely small. The room prices are far from too high compared to the location and facilities. Honestly even $10 per night would be too much for this place.

Family_with_children

10/10

Exceptional

06 Jul 2026

Julie Anne Bel

Washer/Dryer available, close to Tokyo station, hotel was clean, terrible view out the window.

Family_with_children

8/10

Excellent

06 Jul 2026

ana zahra

We had two connecting rooms for my husband, my two teenage sons and me. The setting was convenient and the rooms were clean and well equipped. I was a little disappointed because I thought I was getting a Japanese style room when what I got was a western style room. I think the Expedia site was a little bit misleading and also I did not read in detail what I was actually booking.
They also had welcome snacks for the guests at the lobby and they were very nice. We did not take the breakfast so I cannot say whether it’s good or not.
The staff was very friendly.
Oh, and I loved the pajamas they gave us to use during our stay.

10/10

Exceptional

06 Jul 2026

Bee Gek

Located walking distance from the station and the amenities provided were great. There was snacks, free coffee and other basics available and always refilled at the refreshment area and amenities bar at the lobby.

Family

10/10

Exceptional

05 Jul 2026

Marie

Chambre très propre, personnel sympathique. Nous sommes une famille de 4 et la chambre était parfaite pour nous avec 4 lits simples.

Family

10/10

Exceptional

04 Jul 2026

Adam

The staff was helpful every step of the way, especially for us that know very limited Japanese. The hotel was clean. The rooms were very clean and comfortable with plenty of amenities. The staff was also very helpful in holding our luggage while transitioning to other places in Japan. The proximity to shopping and transportation is a huge bonus.

Family_with_children

10/10

Exceptional

04 Jul 2026

Giulietta

We had an absolutely wonderful 7-night stay at this hotel and couldn't have been happier with our experience. The room was beautifully appointed with everything we needed, and the beds were exceptionally comfortable, making for a great night's sleep every night. The complimentary pyjamas were such a thoughtful touch and added a little extra luxury to our stay.

The location was perfect, with a great selection of restaurants, cafés, and shops all within easy walking distance. One of the highlights was the complimentary daily refreshments and nibbles, which were a generous and much-appreciated bonus.

The staff were warm, welcoming, and made us feel genuinely looked after throughout our stay. We are so grateful for their hospitality and would highly recommend this hotel to couples, families, or anyone looking for a relaxing and memorable stay. We would happily stay here again!
Giulietta & Family Australia

Friends_and_family Family

10/10

Exceptional

04 Jul 2026

Carol

Property is very close to Tokyo station so very convenient for day trips everywhere.

10/10

Exceptional

01 Jul 2026

robert

Great for families. Reasonable breakfast price and assortment too. Great location for 2 stations.

Friends_and_family Family

6/10

Pleasant

01 Jul 2026

thi mai khanh

I don’t like that they don’t clean coffee cups
They did the room but left dirty coffee cups for u to clean
I ve been in hotels for more than 20 years around the world this is the first time I see that

Family_with_children

10/10

Exceptional

30 Jun 2026

Steven

Good hotel. Great location with both the Tokyo station and the neighborhood. Full of food options and shopping. Close to every shopping experience you want. We loved our stay. The beds were firm but comfy and the room was well kept.

Family_with_children

8/10

Excellent

28 Jun 2026

Austin

Great location for a close to Tokyo Station. We stayed. Karaksa in Osaka, which was very nice. The only thing to be aware of is their rooms are always very small and this location is extremely small. The key hint is to put your suitcase under the bed. Their hotels are always very clean and well kept and very modern looking and they allow three people per room, which is not always the case in Tokyo. They do provide a drink machine and some snacks
We would stay here again just because of the location.

Family

8/10

Excellent

27 Jun 2026

Stephen

Small rooms but excellent staff and location very close to Tokyo Station.

Family

10/10

Exceptional

26 Jun 2026

Joaquin

Very good hotel. Location wow. Service wow. No amenities

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Dehai

Excellent location with just a few minutes walk to Tokyo station and other JR lines. Room is very clean, it is a little bit small but well organized. Breakfast has limited choices but tastes good. I really like this hotel and will come again in my next visit to Japan.

Family_with_children

10/10

Exceptional

25 Jun 2026

THAO

Very close to amenities and tokyo station. Staff was super friendly!

8/10

Excellent

25 Jun 2026

Gail

Great staff and location. Would be a 5 star review but the bed very hard!

Friends

10/10

Exceptional

24 Jun 2026

KATHERINE

Clean hotel. Friendly and helpful staff. Good location near public transportation. Hotel provided many amenities and products for you (you don't need to pack combs, toothbrushes, toothpaste, shampoo, conditioner, lotion, body wash, pajamas, slippers, hair ties, etc.). Many restaurants and convenience stores close by. True to Japanese standards, the rooms and bathrooms were a bit small, but that is to be expected and were completely fine for what we needed. The hotel offers snacks, sodas, and tea in the lobby each day (starting shortly after breakfast is over and continuing into the evening). You have a small refrigerator, water kettle, tea, and instant coffee provided in your room. You you can purchase and eat breakfast in the lobby dinning area for a decent price (you need to make a reservation as space is limited). We did not do breakfast at the hotel, but the breakfast area was always busy, so it must have been decent. The hotel has a small laundry room that guests can use. You can use coins or a card (I think) to pay for your loads of laundry. The washers auto-supply detergent, so you don't need to provide that. If I am remembering correctly, the dryers charge by weight / size of load. The laundry rooms is a bit small and is in high demand, so keep this in mind when planning for \"wash days\".

Family_with_children

10/10

Exceptional

24 Jun 2026

Zhi

The hotel was very well maintained and the staff were very helpful and competent. The location was convenient and the hotel was fully booked. But the room was surprisingly quiet. Highly recommended!

Self

10/10

Exceptional

24 Jun 2026

Aries Clemente I

Expensive but clean rooms

Business

8/10

Excellent

23 Jun 2026

Rowena

Friendly staff. Clean lobby. Plenty of amenities: toiletries, snacks, beverages.

Placed us in an adjoining room. I was expecting a larger room that could accommodate my party, As pictured on site. But it’s for the better since there wouldn’t be any space with our 10 luggage’s in a shared room. Wished the room was swept more often though. Because between my daughter and I, too much hairs on the floor.

Over all, a good experience. Close to Tokyo station and many surrounding spots.

Family_with_children

10/10

Exceptional

22 Jun 2026

Dale

Conveniently located close to Tokyo Station. Bathroom facilities are excellent. Scale in lobby for weighing luggage to make sure it is not overweight.

Partner

10/10

Exceptional

22 Jun 2026

Kenichi

Great distance from Tokyo station.

Family_with_children

10/10

Exceptional

22 Jun 2026

Luciana

Great location! I’d recommend

Family

10/10

Exceptional

20 Jun 2026

Janice

Great location. Family friendly. Staffs are helpful. Right across from airport bus except we arrived late and too tired to figure out the bus from Haneda airport so just took a cab. Cab ride at 10:30p in Japan is considered “peak hour” so paid closer to $13,000 yen which is about $80 USD.

Breakfast is very simple continental with pastries and cereal for optional $1000 Yen. We just skipped it and ate at Soba noodle shop steps about for $800 yen. Much better.

Really liked the drink machine open all day and late hours when we returned to our hotel after long day out.

Overall. I would definitely stay here again. Staffs are very friendly. Small boutique hotel vibe and very fast Internet.

Family_with_children

8/10

Excellent

20 Jun 2026

Carlos

This hotel is a great value; The location is pretty good, you can walk to Tokyo station and it's right in the middle of everything. Our room felt spacious; Staff in the front was accommodating and good. Some of the notes I have and hence 4/5:
- It seems there's a lot of people coming to this hotel because it is central and affordable, so the elevators sometimes is completely full, I was on the 7th floor and I had to wait for a couple of elevators to come down.
- On the morning, they transform a part of the lobby area for \"breakfast\" but that basically prevents you from using the good coffee machine, you are left with the instant coffee option and hot water, I didn't like this.
- Our bathroom smelled like piss and in general bathrooms and in many places in the hotel smelled like piss; maybe they should pay attention to this on bathrooms or there's something going on with the sewers.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Jennifer

Excellent hospitality, snacks, and breakfast. Very comfy beds and nice shower.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

moria

Easy access to the station to get anywhere in the city. Room was appropriately equipped for us stay organized and keep our items stored. The beds were comfortable. The welcome drinks and lounge cafe were a perk.

10/10

Exceptional

19 Jun 2026

Lavanya

Comfortable connecting rooms with 2 bathrooms. Room was clean and well maintained. Close to Tokyo station and other stations. Easy to get anywhere in Tokyo. Q

Friends_and_family Family

10/10

Exceptional

18 Jun 2026

kelli

Clean room

10/10

Exceptional

18 Jun 2026

Mazlinda

Great location and room was very clean.

Friends_and_family Friends

10/10

Exceptional

18 Jun 2026

Dale

This hotel is very conveniently located close to Tokyo Station which makes it a good choice gor overnight transit from overseas to anywhere in Japan. The rooms are small which is typical of most Japanese hotels but quite functional.

Partner

10/10

Exceptional

17 Jun 2026

Steve

Was surprise to find out that the offer comfortable pajamas and very close to two shopping malls.

Partner

10/10

Exceptional

16 Jun 2026

Elyana

Excellent location. 5 min walk to Tokyo Station with a selection of many stores/ restaurants and lux department stores. 10 min walk to Imperial Palace. Clean room with great staff.

Family

10/10

Exceptional

15 Jun 2026

Kaijie

Located in a nice location with easy access to trains and food. They also provide some snacks at night if you return late. They also help you store luggage for couple days so we can go to Kyoto with less luggage.

Family_with_children

8/10

Excellent

13 Jun 2026

Doug

Great location very close to Tokyo station. Highly recommend for families as rooms with 4 to 6 beds are hard to find. Value for price. Only negative is just no place to put luggage in the room and very little counter space in the sink area for toiletries. A minor inconvenience which pales in comparison to the value the property provides.

Family_with_children

10/10

Exceptional

13 Jun 2026

Siao Ming

The hotel room is clean and big enough for us. Very cozy. The hotel staff friendly and helpful. Distance to Tokyo Station and other subway station quite near. Overall the hotel not bad and worth to come back again

Family_with_children

10/10

Exceptional

12 Jun 2026

Aaron Yoshio

The Karaksa Hotel at Tokyo Station Yaesu is a solid budget hotel in a great location for a great price. The staff were very welcoming and helpful in getting our bearings down when we arrived and the amenities available were very much appreciated; there's a table in the lobby that offers up hand towels, various toiletries, a lot of extras you can pick up for your room daily.

The hotel itself is located across the street from Tokyo Station's Yaesu side (northeast area) which is also where the buses from the airport (Friendly Airport Limousine and Keikyu Kyuho Bus lines) station and arrive. We took the Airport Limousine bus from Narita to Tokyo Station and then it's a few minutes walk across the street to get to the hotel, very convenient. There's restaurants all around the area, even a 7-11 around the corner for late night snacks.

Really enjoyed our stay there, we basically needed a hotel where we could get back to at night, wash up and sleep, and then head out the next day and the Karaksa fit the bill perfectly. Definitely will be staying there again!

Family_with_children

10/10

Exceptional

12 Jun 2026

Mu

This is one of the best 3 stars hotel near Tokyo station. Clean, rooms can host family, very friendly staffs.

Family_with_children

10/10

Exceptional

12 Jun 2026

Sheila

Great location great stay

10/10

Exceptional

11 Jun 2026

Mustapha

The staff were very helpful and professional

Family_with_children

10/10

Exceptional

11 Jun 2026

Vannida

Very clean room and close to Tokyo station. We enjoy the stay although the room is abit small but a lot of Tokyo hotel are small. Very clean room and toilet.

Friends

10/10

Exceptional

10 Jun 2026

Charlotte

Clean room. Service staff is efficient and helpful. Convenient location which is within walking distance to Tōkyō Station. Provided an eating area with free welcome drink daily.

Family_with_children

10/10

Exceptional

10 Jun 2026

tony

We had a last minute issue with another reservation and had to find a room in short notice just for a few hours during a layover. This place was close to Tokyo station. Room and facility was clean. Staff was excelent.

Family_with_children

10/10

Exceptional

10 Jun 2026

Mu

Super clean room with kindly staff. Central air conditioning so I can adjust temperature as I need.

Family_with_children

10/10

Exceptional

10 Jun 2026

Jason

One of the best hotels we have ever stayed in. Location was amazing. Easy walk to Tokyo Station making our train travel to Hakone less stressful. Also a few minutes from the Ginza line. Breakfast was fresh and snack during the evening was a bonus. Also drinks available until the late evening as well. Toiletries provided and shampoo and conditioner and soap was a nice quality. Clean pajamas were laid out every night. Staff was very helpful and incredibly nice.

Family_with_children

6/10

Pleasant

09 Jun 2026

Beverley

Housekeeping is very minimal and hotel has stated a rule for more detailed housekeeping (namely changing of bedsheets and washing of shower area) would require front desk to be informed b4 9 am that day. The basic housekeeping is just cleaning of floor, changing of towels, disposal of garbage and basic tidying of bedsheets.

What I found not accepting was, my stray hairs that were on the counter top next to the sink remained there for the entire duration I was there, since it’s not covered under their housekeeping tasks. Some stray hairs stuck to the legs of the chairs also remained stuck there for days. Tissue papers accidentally dumped on the floor between the single beds also remained there for days.

Toilet definitely not washed during the duration I was there. And also the shower floorboard made of probably plastic, already some certain spots damaged, hence they looked dirty or badly maintained.

Overall I really love the hotel location and how warm the front desk staff were, even the room size being small was ok to me since Japanese hotel rooms are typically small, but it’s just the housekeeping part putting me off n makes me doubtful whether I would stay there next time.

Family_with_children

10/10

Exceptional

09 Jun 2026

drew

Clean and well located

Family_with_children

10/10

Exceptional

08 Jun 2026

Clare

Clean room and friendly staff. Very nice stay!

Family

10/10

Exceptional

08 Jun 2026

Lauri

Easy walk with many suitcases from Tokyo Station.

Family

10/10

Exceptional

07 Jun 2026

Liang

Room is very clean

Family_with_children

10/10

Exceptional

07 Jun 2026

Mike

We stayed at Karaksa Hotel Tokyo Station for one night at the beginning of our Japan trip, and it was an excellent choice for a short stay.

The biggest advantage of this hotel is its location. It is an easy walk from Tokyo Station, which made arrival day much less stressful after a long international flight. We were able to get from the station to the hotel quickly with luggage and begin exploring the area right away.

Our family of four appreciated the room layout. Having four separate beds provided plenty of space for everyone to sleep comfortably, which can be difficult to find in Tokyo hotels. The room was clean, quiet, and well suited for families.

Although we only stayed one night, the surrounding neighborhood was very convenient. There were several convenience stores within a short walk, making it easy to pick up drinks, snacks, and any travel necessities. We also enjoyed taking a late-night walk to the nearby Tokyo Imperial Palace grounds, which was a peaceful way to experience Tokyo on our first evening.

Overall, Karaksa Hotel Tokyo Station is a practical and family-friendly option with an excellent location, comfortable rooms, and easy access to both Tokyo Station and nearby attractions. We would gladly stay here again for an arrival or departure night in Tokyo.

Family_with_children

8/10

Excellent

07 Jun 2026

Magdalene

Good location

Friends

10/10

Exceptional

05 Jun 2026

Xia

Convenient

10/10

Exceptional

05 Jun 2026

Alfredo

The best feature of this hotel was its location!!! It’s literally across the station from Tokyo Station, which worked out excellent for our Narita Express train to the airport!!! It is algo great location for shopping and restaurants since Tokyo Station has a whole underground city!!! Space in the room was tight however it accommodated four adults comfortably!!! Staff was awesome and very helpful locating the baggage we shipped from Kyoto. They also provided umbrellas which came very handy for the Typhoon that hit us one of two days we stayed. I would recommend this hotel to any travelers that want a clean and convenient place near Tokyo Station!!!

Family

10/10

Exceptional

03 Jun 2026

Carol

We had a wonderful stay at this hotel. It is clean and well maintained and all the basic necessities are provided as well. My children especially enjoyed the free drinks and snacks provided at the hotel lobby. We will stay here again the next time we are in Tokyo.

Family_with_children

8/10

Excellent

03 Jun 2026

Richard

Nice hotel. Good location close to Tokyo train station

Family_with_children

10/10

Exceptional

31 May 2026

Xanthe

Very handy to station, friendly staff comfortable room.

Family

10/10

Exceptional

29 May 2026

Syed

We we're first taken a back at the size of the room, we had three twin beds with two adults and two young kids, but quickly realized that the hotel was set up to be very functional. The two main beds were tall enough to easily fit luggage underneath to keep them out of the way. Having a toilet in a separate area was really useful and there is plenty of lighting to keep the room bright. Next time, I would ask for a room facing the main street, the back rooms are right behind another building (within an arms reach) pretty much eliminating natural light in the room.

The staff were super friendly and very accommodating. The amenities were useful, with additional amenities available in the lobby whenever you need it (e.g. new hairbands). We also appreciated the all day coffee and soda machine.

The area is super convenient, located just 5 minutes outside of Tokyo station and another 6 minutes from Nihombashi station. The 7-Eleven and Family Mart are close and great for snacks. Would happily stay here again

Friends_and_family Family

10/10

Exceptional

29 May 2026

Shirley

Apple juice fountain was the best

Partner

10/10

Exceptional

28 May 2026

Angeline

I very appreciate the helpfulness of all the staff members. Our rooms were kept cleaned and all necessary amenities are provided. The property is located close to restaurants, convenient stores and most importantly the train station. I definitely recommend this to travelers.

Friends_and_family Family

8/10

Excellent

26 May 2026

Carmelita

Convenient and affordable.

Self

10/10

Exceptional

22 May 2026

John

Staff was super friendly and incredibly helpful. Everything you could ask for in your stay in Tokyo.

Family_with_children

10/10

Exceptional

22 May 2026

Jing

laundry machine is very convenient

Friends_and_family Family

8/10

Excellent

22 May 2026

Neil

Great location to train station very clean rooms small. Staff excellent. Lots of place to eat close by. Yes I would stay here sgain

Partner

6/10

Pleasant

21 May 2026

Shaddrick

I liked the location of this property, and the staff were efficient! Sadly, the building is a bit run down, the walls are thin, and you could hear the trains from the hallways. The walls in the room weren’t very clean and there were stains on the duvet.

8/10

Excellent

20 May 2026

Benjamin

Very convenient location. Staff very efficient and helpful. Kindly assisted us to make a reservation. Highly recommend this fine hotel.

Family

10/10

Exceptional

18 May 2026

Vivienne

Fantastic location as we were catching train in morning. Clean and tidy, friendly staff.

Family

10/10

Exceptional

17 May 2026

Veronica

Hotel is close to Tokyo Station so very convenient. Staff was friendly and helpful and check in was quick. Our room was clean and the bed was comfortable. Lots of shops and restaurants nearby.

Family

10/10

Exceptional

16 May 2026

Luke

Friendly and helpful staff, spacious room for three people, good amenities in room, cleaned well daily.
Wouldn’t hesitate to stay here again when in Tokyo! Great location for transport links around the city as very close to Tokyo Station.

Family_with_children

8/10

Excellent

15 May 2026

Wai Mun

Breakfast was value for money with a good variety of standard fare. Though the room was large by Japanese standard, the shower room and wash area had limited space to put used towels and personal effects. Location was great as it is just across the Tokyo station.

Friends_and_family Family

10/10

Exceptional

14 May 2026

Kathryn

Clean room and friendly staff

Partner

4/10

Poor

13 May 2026

Karl

I’ve stayed in a lot of small hotel rooms in Japan but nothing as small as this one. In our Hollywood Twin room there was not any space in to open a suitcase besides the bed or the floor right in front of the door. No shelves go put your things on. No bedside tables. Barely any space to move around the bed. And you can’t even store the suitcase under the bed.

On top of that, you can’t use the coffee machine in the morning unless you have a breakfast voucher, even though you can use it at night for free, for some reason.

For the price, very bad value.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Anna Khanh

Room was very clean. Staff was absolutely amazing and helpful, answered all my questions.

Friends_and_family Family

10/10

Exceptional

12 May 2026

Amy

Clean rooms, good wifi and staff