Name: Sotetsu Fresa Inn Tokyo Kyobashi
Address: 2-11-1 Kyobashi, Chuo-ku 104-0031, Tokyo, 104-0031, JP

10/10

Exceptional

20 Jul 2026

anyela

what i like the most was the location of the hotel, just 10-15 minutes by walk from the tokyo station and the mitsubishi building. the room was pretty clean and the staff was very helpful. there's a lot of Seven Eleven near by, is very convenience for visitors. we have a good price for this property. the only thing that i noticed was the mattress did not have the plastic cover protector anti bed bugs. they should start using it.other than that we had a pleasant time staying in this hotel. i will come back again.

Family

10/10

Exceptional

19 Jul 2026

Samuel

How clean it was and check in was quick

Self

10/10

Exceptional

18 Jul 2026

Alex Gail

Very nice and helpful staff members, their English were exceptional and easy to follow. Amenities are top knotch, and frequently restocked. The hotel is situated in an accessible area, close to train stations and a Family Mart. Highly recommend to foreigners

Partner

2/10

Poor

15 Jul 2026

Nathan

Not sure who messed up but Expedia booked us in a smoking room. Local staff changed us to a different room that was smaller and the AC did not work. Our last night in Japan was plagued by heat and terrible ventilation. Toilet did not flush properly as well. I did appreciate how easily we could store our luggage before and after check in/out times.

Family

8/10

Excellent

07 Jul 2026

Gregory

Generic business hotel near Tokyo Station. Clean, small rooms. Front desk staff were pleasant and helpful. You pick up your own amenities in the lobby. Fine for a brief stay as you're near the train station, the loop line and many subway lines.

10/10

Exceptional

22 Jun 2026

Kimberley

Room was a bit small, housekeeping was great (left towels when no cleaning was indicated). Washer/dryers were convenient and easy to use (would be nice if there were more machines. There are only 2 available). Staff were quick to remove any unclaimed laundry. Convenient location, would stay again!

Self

10/10

Exceptional

22 Jun 2026

Jason

Nice robes to wear

Family

8/10

Excellent

18 Jun 2026

Jose

Great stay however, they charged me extra to add an extra guest, when I had originally added him ahead of time.

Friends

10/10

Exceptional

15 Jun 2026

Erin

This was a second stay at this property as it is very close to the train station and on the airport line for Haneda Airport.

Self

8/10

Excellent

15 Jun 2026

Moustafa

+ve:
* Perfect location nearby Tokyo, Kyobashi, and Takaracho stations.
* Helpful staff.
* Good Value for money.
* Free room amenities available at the reception.
* Clean room.

-ve:
* A bad smell always coming out of the toilet.

Self

10/10

Exceptional

11 Jun 2026

Joshua

Good price and decent hotel

10/10

Exceptional

10 Jun 2026

Martin

Nous avons apprécié notre visite, l’accueil est chaleureux, le personnel est serviable. Accès facile. Buanderie sur place. Merci!

Family

10/10

Exceptional

10 Jun 2026

sergio

Great service, convenient location near the Tokyo station. 10/10 would stay there again.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Sharon

This hotel is relatively near the Tokyo train station and reasonably priced, but was not our favorite hotel during our stay by any means. It is somewhat basic and the beds are on the hard side. If you do go there, there is an excellent famous ramen shop nearby. It is clean, safe, and the staff tries to be helpful.

Friends_and_family Friends

8/10

Excellent

03 Jun 2026

Felicia

The hotel is really very accessible to many shopping areas and restaurants. Really love the bar that is across the street, beer is fresh and the staff are lovely - Gyobar.

Nothing too fancy in the room but just an average japanese room that you get to sleep well and clean up well with a decent price.

However, the room that I gotten had a really bad musty smell that we had to open the window to air it. I really hope that they will do a mass clean up to those room which had a smell.

Amenities are very well stocked up with facial mask and etc. It was still a good hotel if not for that stench.

Family_with_children

10/10

Exceptional

29 May 2026

Maritoni

Stayed one night, all okay.

Self

2/10

Poor

28 May 2026

Adrian

Vraiment très mauvaise expérience! Restes 5 nuits dans deux Sotetsu Fresa Inn différentes à Tokyo et la même chose: aucun nettoyage dans la chambre pendant la réservation, même pas les poubelles vidées, aucun changement des serviettes…très décevant!

Partner

8/10

Excellent

23 May 2026

Carlos

Every thing was ok except breakfasts

Self

8/10

Excellent

22 May 2026

Jaewon

First of all, the location was great. It is close to Tokyo Station, so I was able to get around conveniently during my trip. The room was clean and comfortable, and I was satisfied with the amenities. I highly recommend it.

Friends_and_family Family

10/10

Exceptional

20 May 2026

Kazue

The location of the hotel is close to Toei asakusasen which runs directly from Haneda airport. Takaracho station is convenient to catch other subway lines. Also walking distance to Tokyo station and Hato bus tour stops.

Partner

10/10

Exceptional

20 May 2026

tyrone

There's bunch of hair on the bathroom floor and I'm bald - also the bed sheets have hair as well.

Self

4/10

Poor

17 May 2026

Natasha

tiniest room known to mankind. nothing fancy.

10/10

Exceptional

13 May 2026

Aaron

Staff were very friendly and helpful. Rooms were clean and had the basic things you would need. Laundry room could have a few more machines but overall ok

8/10

Excellent

12 May 2026

Estefania

amazing place for a short stay in tokyo

Partner

10/10

Exceptional

07 May 2026

Kim Quyen

Room a bit small but super convenient, close to subways and convenient stores. Staff super helpful and professional. Laundry room works great. Love amenities. Room clean. Good value.

Family

6/10

Pleasant

04 May 2026

Cherrylyn

Location was great! Very close to train station and 7-11. Room were so small. No stair access to go down from the 2nd floor to 1st floor ( where the front desk is).when elevators were busy in the morniing around check-out time

Family

8/10

Excellent

02 May 2026

Victor

Breakfast

10/10

Exceptional

02 May 2026

Connor

Perfect short stay for acclimatising, close to many good restaurants, stores, konbinis etc. Hotel very clean, safe and plenty of free amenities available at reception. Hotel staff very friendly and helpful. No issues would stay again.

8/10

Excellent

26 Apr 2026

Robert

Great location and the staff were very nice.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Jean Nicolas

Great location close to Tokyo station and subway lines.

Partner

10/10

Exceptional

18 Apr 2026

Amanda

Staffs were super friendly and helpful! The amenities and pj’s were accessible to grab for usage.

Family

10/10

Exceptional

17 Apr 2026

Traci

Very happy with my 3-night stay. I like to be self-sufficient, and this hotel was perfect in so many ways - extremely clean, quiet, each room had all the things you need, plus pajamas in the hallway for guests. Laundry, vending machines, ice machine are all available onsite. Price was great. Yes, room was small but this is Tokyo! As well, multiple train stations close, including the main Tokyo Station. The area was quiet. The staff was lovely and helpful.

Self

10/10

Exceptional

15 Apr 2026

Emilyn

Friendly staff and the room is clean.

10/10

Exceptional

08 Apr 2026

alice

Spectacular service , incredibly welcoming and helpful for our first time in Japan! Would recommend 10/10 very safe , quiet , and comfortable!

Friends_and_family Friends

6/10

Pleasant

04 Apr 2026

Julia

Lack of guest service, only towels provided in the room, everything else had to be picked up at the reception or in the hallway. Rooms are small but clean

Friends

10/10

Exceptional

04 Apr 2026

Paul

Clean and weel run property. Walkable from Tokyo Station. Nice neighborhood

10/10

Exceptional

03 Apr 2026

Steven

Very helpful staff. Very good english so don't be nervous when it comes to language barrier concerns.

2/10

Poor

01 Apr 2026

Karishma

I would not recommend this property at all. The smoking rooms are so bad and cannot take a breath in it and seem they do not get aired out. Asked to switch to non smoking room after explaining my husband was getting ill due to the condition and they charged us $300 for an “upgrade”. In total we paid around $1500-1600 for 5 days 4 nights which is a very high price and this hotel did not live up to the expectations. Management was not helpful at all in coming up with a solution.

In the new room, the bathroom smelled really weird the whole time and the shower curtain did not cover the tub completely. We also requested housekeeping to come twice, they did not come. I asked for towels, they did not come. Then we had a note on our door that a “mandatory housekeeping service” will need to happen the next day (even though we had requested it twice in our visit already by putting the magnet on the door). To no surprise, they didn’t come again. We called and stated we will be resting in the room now as they did not come and to just wait till the next day as we were checking out. We explicitly stated we were not feeling well and will be trying to sleep and to not send anyone upstairs. 1 hour later, a house keeper was repeatedly banging on our door.

This stay was overall horrible, this was the most expensive hotel we paid for but was the cheapest experience quality wise. Expedia also tried to arrange for a cancellation due to the situation, the hotel did not agree. Zero stars.

Partner

8/10

Excellent

30 Mar 2026

Shen

My room size is good for one person only.

Self

8/10

Excellent

29 Mar 2026

Edwin

I was good thank you. Beautiful Japanese breakfast

Partner

10/10

Exceptional

25 Mar 2026

Louis Philippe

Everything was great, my window was not the best and could hear street noises, even on the last floor. But I got used to it and it was good

Self

10/10

Exceptional

23 Mar 2026

Carlos

Staff was very friendly and helpful!

Self

10/10

Exceptional

23 Mar 2026

Andrew

Excellent location, comfortable bed, clean, friendly staff. Simple but perfect for what we wanted.

Partner

8/10

Excellent

21 Mar 2026

Jessica

Location was great!

Family_with_children

10/10

Exceptional

21 Mar 2026

Ivy

This hotel is located in a central area close to 2 different train entrances. It’s not directly on a busy road which makes it very quiet too. The staff was extremely friendly (and spoke English). They had free amenities on the second floor that go beyond most hotels such as bath salt, hair ties, tooth brushes & paste, and you could even borrow different types of hair tools. The room itself was standard of what you would find in Japan, relatively small. However, it was extremely clean and had a standing fan/dehumidifier already in the room (the best part!!). On the first floor, there is an attached restaurant that is very delicious and I would recommend trying for dinner. Overall, I had a great experience!

Self

10/10

Exceptional

20 Mar 2026

Jean

Heater worked well. Laundry facilities limited 2 washers which you need to stay in arear during cycle.

Family

10/10

Exceptional

15 Mar 2026

Inge

Was a very comfortable stay and close to many things in Ginza. Very happy!

8/10

Excellent

05 Mar 2026

Jaesen

Nice property and room. Friendly staff. Close to many train stations.

Self

8/10

Excellent

04 Mar 2026

Kar Yan

The room was compact like other hotels I've stayed at. However, under bed space is not available which make the room even smaller. Very convenient, close to all shops, amenities and laundry easily accessible. Very clean.

Self

8/10

Excellent

02 Mar 2026

Fredy O

Location was excellent; near transportation, shops and restaurants

Friends_and_family Friends

10/10

Exceptional

02 Feb 2026

Bradley

This was our first hotel on a 12-day trip to Japan. The room was clean and conveniently located to the subway. It was very small by American hotel standards, but the hotel website provides exact measurements of the room and the bed, and everything was as advertised. The breakfast was good; hotel guests had 4 options from which to choose, including western breakfast, Japanese breakfast, sushi, or salad.

8/10

Excellent

30 Jan 2026

fushuang

Hotel location, staff and food are all good. The facility is a bit dates

Leisure Self

8/10

Excellent

27 Jan 2026

Patrice

Good staff, location

Leisure Friends

10/10

Exceptional

23 Jan 2026

Verónica

The staff is very kind and the rooms are very clean, the rooms have AC that you can adjust by yourself which is pretty nice

Leisure Self

10/10

Exceptional

10 Jan 2026

Hisashi

Very convenient area to stay at reasonable price. Easy access to the subway station and walking distance to Tokyo station. Easy check in/out. Room is just about what you needed. Breakfast menu has different options which was nice!

Leisure Self

10/10

Exceptional

02 Jan 2026

Julia

Nice

10/10

Exceptional

01 Jan 2026

Christian

Everything was great

Friends

10/10

Exceptional

30 Dec 2025

Terence

Clean

10/10

Exceptional

30 Dec 2025

Aren

It was standard nothing out of the ordinary extremely basic.

Leisure Family

10/10

Exceptional

14 Dec 2025

Patricia Danielle

Clean room, firm and comfortable bed, great location!

Leisure Partner

8/10

Excellent

09 Dec 2025

Raylin

very convenient location with train and Konbinis nearby. It does pick up traffic noises at night but nothing egregious.

Leisure Self

8/10

Excellent

07 Dec 2025

Don

Good budget option

Leisure Friends

10/10

Exceptional

05 Dec 2025

Yen

Nice location, stayed in the smaller room but had everything I needed. Staff were all very nice.

Leisure Self

10/10

Exceptional

02 Dec 2025

Alejandro

The hotel is small, but it does the job. Friendly staff ready to assist the guest. Descent size rooms ( stayed in a 2 bedroom; no smoking ) All in all, a great hotel.

Leisure Family

8/10

Excellent

01 Dec 2025

Hyunjung

Less than 10 minutes away from Tokyo Station
Surrounded by restaurants and shops

Partner

8/10

Excellent

29 Nov 2025

Thi Minh Anh

The room is small as expected in Tokyo, but the location is everything. So close to Ginza and all the subway that it makes it so convenient to get to/ from the airport and any other location. 2 7-11 stores right outside and smooth check in/ check out process

Leisure Partner

8/10

Excellent

29 Nov 2025

Matthew

Room was extremely small but clean. Staff was very kind.

Leisure Partner

10/10

Exceptional

24 Nov 2025

Derek

Staff was helpful and courteous. Check in was very easy. Room was clean and they offered cleaning service for my three night stay.

Leisure

10/10

Exceptional

17 Nov 2025

Hin Chi

This hotel location is great, it is situated in between 2 train lines which makes it really easy to travel around Tokyo. There are also two combines situated just about 3mins walk away from the hotel, which is really great. The room is very comfortable for a solo traveller but would be a bit tight for 2pax. There are washing machines and dryers at the reception level and they also provided a lot of toiletries, coffee and tea at the reception level. They even provided pyjamas! The staffs were friendly and helpful, overall a very enjoyable stay! 😌

Leisure Self

8/10

Excellent

16 Nov 2025

Hui Xin Michelle

Hotel is found 10mins away from Tokyo Station. Nice if you want to be away from the busy hustles. But, can be a bit inconvenient when you want to take JR Lines - the only nearby station is Takaracho (subway).

Leisure Friends

8/10

Excellent

16 Nov 2025

Yoav

Nice for a few nights

Leisure Self

4/10

Poor

15 Nov 2025

Christi

Small room, reeked of cigarette smoke. Not very comfortable and limited amenities. We would not stay here again.

10/10

Exceptional

14 Nov 2025

Derek

Checked in was quick and then staff was helpful.

10/10

Exceptional

13 Nov 2025

ZHANNA

I am staying in this hotel 2nd time and like very much.

Leisure Friends

10/10

Exceptional

09 Nov 2025

Rey David

Staff are Corteous; rooms are nice

10/10

Exceptional

05 Nov 2025

Monroe

Very friendly staff .

Leisure Family

8/10

Excellent

04 Nov 2025

Donna

The room is clean but a little bit tight space.

Friends_and_family Friends

10/10

Exceptional

03 Nov 2025

TEOW TUNG

Excellent service.

Leisure Family_with_children

10/10

Exceptional

30 Oct 2025

Ahmed

Clean room good place to stay close to food and trains

Leisure Partner

8/10

Excellent

29 Oct 2025

Allison

This Sotetsu is a great budget friendly stay! They had a lot of free amenities to use while you’re there, and the staff was very helpful. All these rooms are incredibly small, so that is the trade-off you pay for when staying in a very convenient area near Ginza.

Leisure Partner

6/10

Pleasant

27 Oct 2025

Arthur

Good basic hotel. The room was large with a sofa and small table and two twin beds. However the window is blocked by the building next door so the room is dark with no natural light. The breakfast is simple but decent. It’s not a buffet. We were there just one night so I don’t know if the breakfast changes. The lobby and restaurant are very dated.

Leisure Partner

6/10

Pleasant

27 Oct 2025

Li

Best Staff. Help a lot

Leisure Family

10/10

Exceptional

25 Oct 2025

Jeffrey

Very nice

Leisure Partner

10/10

Exceptional

21 Oct 2025

Melinda

Excellent overnight stay. Good price. Clean. easy check-in.

10/10

Exceptional

17 Oct 2025

Alicia

Good location. Though the room size is pretty small, it has all the required amenities.

Friends_and_family Family

8/10

Excellent

14 Oct 2025

Keen Sing

Didn’t use laundry. Air conditioning was ok. Staff were courteous.

10/10

Exceptional

13 Oct 2025

Steve

We had delayed arrival due to typhoon, however, the staff were most helpful and changed our reservation. The hotel was very clean and well appointed. Would return here for sure.

6/10

Pleasant

11 Oct 2025

James

We chose budget hotels for our two week trip, four different chains/brands. This one was close to Tokyo Station and very convenient for many local rail lines. It was easy to visit Senso-ji, Shinjuku, Shibuya, and more places around Tokyo.

Unfortunately our non-smoking room had an odor reminiscent of smoking. We tried to sleep there and weren't getting good sleep. The staff did move us to another (larger) room after we mentioned it. The double bed was smaller than three other hotels for the trip (a double isn't a double?). There was no underbed storage so just using our luggage was challenging in a normal small hotel room

The headboard was too thin to set phones on overnight for charging. The TV was mounted nearly at surface level of the desk (taking up a lot of space) so setting up all our electronics to charge became a challenge onto itself. No coffee available in the hotel so I resorted to instant with the in-room kettle which also required more desk-space juggling.

The restaurant's western options were unsatisfying (we tried twice). We did exchange our last day's breakfast tickets for granola packs. We wished we didn't opt to include breakfast with the room at all.

I hate to speak poorly of it as we found the staff to be helpful, but it was just a sub-optimal experience for our final nights in Japan. I waited until staying at all four chains before writing any reviews. I would not stay here again.

6/10

Pleasant

07 Oct 2025

Lyn

We did not use the laundry but it was available. Lots of high end shopping in the area.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Sue-Anne

Everything you need in a compact space. Perfect for an overnight stay a few blocks from Tokyo station's Yaesu entrance.

Leisure Self

10/10

Exceptional

06 Oct 2025

Karen

This hotel's staff is just wonderful and very responsive to our questions! We will definitely consider staying here again in Tokyo! It is located near Tokyo station and very walkable, and the Edogrand offers wonderful places to eat without having to venture too far out for weary traveler. You can pick up hotel amenities at the lobby if you need anything, and get daily clean towels if you desire. There's also currency exchange machine and laundry facilities on the 2nd floor lobby/front desk, so everything is very convenient and nice! We loved the staff and everything about this hotel! And, it was worth paying a little extra to get the superior twin bed room as it offered much for space for our 4 pieces of luggage and as sofa! I loved the fact that their bathroom is not a \"step up\" but level to the floor! There is also a refrigerator in the room and big enough closet space. Loved it!

Leisure Friends

10/10

Exceptional

05 Oct 2025

Assumpta

The staffers were extremely helpful!

Leisure Partner

8/10

Excellent

02 Oct 2025

Igor

Room is small. Breakfast is terrible. The cook wasn’t even Japanese. We had to go to another location for breakfast (APA hotel near by).

Leisure Family

8/10

Excellent

29 Sep 2025

Xiao

Breakfast is so so, but shops nearby

Business

6/10

Pleasant

29 Sep 2025

Anne

The property is a little tired. But I had a good stay

Leisure Self

6/10

Pleasant

28 Sep 2025

Robert

All good

Self

10/10

Exceptional

27 Sep 2025

Lawrence

Gr mi

10/10

Exceptional

26 Sep 2025

Karen

The front office staff are so wonderful! We also like the space for the twin bed room with a spacious sitting area. The bathroom space too was larger than most! The rooms are clean and the daily towel exchanges (if you want it), are awesome. Close to the main dori by Tokyo Edogrand where we found delicious places to eat! Also, it is a 7 min walk to Tokyo Station which is a plus, but the Metro lines are just around the block!

Leisure

8/10

Excellent

25 Sep 2025

Sandra

This property was good overall. It is a budget hotel, nothing luxurious, but it served it's purpose. The downside is that it is very small and tight.

Leisure Partner

6/10

Pleasant

14 Sep 2025

YU WEN

after check in no staff come to clean and replace used rug